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Feb 10,2014
By: 'aacr'
Feb 10,2014
1 people found
this helpful
I have found the Manager of the Helston branch absolutely useless. The first time we met him, i walked in to the branch and he was eating his lunch in the main office and knew nothing about the procedures or schemes available on this site. My partner and I had to call 3 times to get him to forward information to our solicitor (who\'s office is 30 seconds walk away from the Helston branch), each time we were given some rubbish story passing the buck as to why it wasnt done. I have called 5 times ...
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Sep 30,2013
By: 'Pete_Midlands'
Sep 30,2013
1 people found
this helpful
Two experiences with this agent: 1. Several weeks ago from their Launceston office we had arranged a viewing appointment, traveled down to Devon from the Midlands, and then received a telephone call from the agent on the morning of the appointment to cancel the viewing; fortunately we also had appointments with other agents so the trip was not entirely wasted. The agent did not contact us about that property again or follow-up in any way. The property disappeared from the market. 2. We made an...
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What agent could do to change your mind?
Could have provided directions to the property Could have waited at the property for the time allotted for the viewing Could have waited at the property until she had been able to connect by mobile phone with us to confirm if we were en-route Office were contacted at 12:25. They could have been apologetic, contacted the viewing agent by mobile and turned her back to the property to conduct the viewing The company could have contacted us after the first cancelled viewing to rearrange another date/time and did not The company could have contacted us to apoligise and rearrange a viewing for the second failed viewing - they did not. The agent could have arranged for the vendor to conduct the viewing if she was leaving prematurely, of should have stayed and waited herself - she did not.
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