Miller Countrywide
2/5, 47 reviews
26% recommended
71% sales valuation accuracy
64% sales fee satisfaction
Established over 50 years ago, Miller Countrywide is one of the largest and certainly one of the very best known residential estate agencies in the South West of England. The Company operates from 31 offices and Specialist Departments from St.Ives in the extreme West of Cornwall to Exmouth on the East ... show more Established over 50 years ago, Miller Countrywide is one of the largest and certainly one of the very best known residential estate agencies in the South West of England. The Company operates from 31 offices and Specialist Departments from St.Ives in the extreme West of Cornwall to Exmouth on the East Devon coast.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 64% £145,500 £275,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 7 0 20 4 2 5 1 0 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Fantastic service from Luke, he kept in conta......”

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Oct 07,2019
Minithumbup
By: 'Jane'
Oct 07,2019
0 people found
this helpful
Fantastic service from Luke, he kept in contact throughout the whole process. I may not of been in the house we have today if it wasn’t for Luke thank you 😊...
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“Excellent very helpful and sold the property ......”

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Sep 30,2019
Minithumbup
By: 'Marjory Dunning'
Sep 30,2019
0 people found
this helpful
Excellent very helpful and sold the property quite quickly kept me informed every step of the way. I would recommend them good service from start to finish....
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“No communication, laughably awful conduct....”

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Aug 09,2019
Minithumbdown
By: 'Miya chong'
Aug 09,2019
1 people found
this helpful
We are two young professionals renting an apartment in Truro and Millers has been one of the worst experiences we have ever had with an estate agent. Communication is terrible — they take weeks upon weeks to get back about anything — including our contract renewal, which ...
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Was this helpful? Yes

“Very honest and helpful...”

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Jun 05,2019
Minithumbup
By: 'Cardiff buyer'
Jun 05,2019
0 people found
this helpful
We have been looking to relocate to St Ives for quite some time, Millers in St Ives have always kept me up to date with new properties when coming available. Very helpful, unlike some other Estate Agents in St Ives. Mandy in particular was extremely ...
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Comment on agent fees
Bought not sold, so don’t know fees
Was this helpful? Yes

“Amazing personal service...”

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Mar 26,2019
Minithumbup
By: 'Martin S'
Mar 26,2019
1 people found
this helpful
Having made an offer which was accepted things started to move in the right direction. That was the last time I expected to speak with the sellers agent however, I was in for a shock. Matt Millward called us regularly enquiring how things were going ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Good professional service...”

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Feb 11,2019
Minithumbup
By: 'Jane15'
Feb 11,2019
0 people found
this helpful
Many thanks to Zach and the team, James, Jacob and Emily for their perseverance and help in bringing about a satisfactory sale....
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Comment on agent fees
Very fair
Was this helpful? Yes

“Sale of 18 Hawthorn Ave...”

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Feb 04,2019
Minithumbup
By: 'Colin Knowles'
Feb 04,2019
0 people found
this helpful
My sale was well taken care of by the office. Adam was excellent and all other staff who were involved all acted very professional. Would recommend this estate agent to anyone wanting to sell there property....
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Comment on agent fees
Fees I felt were slightly on the high side I thought.
Was this helpful? Yes

“Injustice...”

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Feb 01,2019
Minithumbdown
By: 'The people'
Feb 01,2019
3 people found
this helpful
I've rented from Miller Countrywide Truro for the last 3 years. Early January we were contacted by Miller Countrywide and told our fixed 2 year contract was to end sooner and our contract would be changed to a month by month basis. Acting on this info my ...
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Comment on agent fees
RIP off. So expensive.
Was this helpful? Yes

“Re-letting...”

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Dec 27,2018
Minithumbup
By: 'Mr Lord'
Dec 27,2018
1 people found
this helpful
I meet Beverley at the property during the summer, around the time the tenant was in process of moving out. I found very professional with her approach with difficult tenant. No issues with the letting service, I found my e-mails received prompt response, within a ...
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Comment on agent fees
Fees are fine
Was this helpful? Yes

“Ms...”

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Dec 19,2018
Minithumbup
By: 'Merillie'
Dec 19,2018
0 people found
this helpful
Beverley has provided us with an excellent letting service for 5+ years. Her team carefully listen to requests, communication is fast & efficient. Staff are polite and extremely helpful always. Very happy to recommend to others looking for an agent....
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Was this helpful? Yes

“Very Poor Comms and back office systems....”

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Nov 05,2018
Minithumbdown
By: 'Alan Wild'
Nov 05,2018
0 people found
this helpful
This company caused us to go into arrears. YES, the company! They informed us that we were in credit on our acccount so didn't need to pay for the July 2018 rent payment of £750.00. We used that money to visit family in Kent for a weekend (...
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Comment on agent fees
N'A
Was this helpful? Yes

“Wasn't told the £300 good will, will not be refunded...”

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Aug 30,2018
Minithumbdown
By: 'Gareth'
Aug 30,2018
2 people found
this helpful
I put down a £300 good will to secure a house in millbrook and I wasn't told it wouldn't be refunded if my credit check come back bad I was led to believe over a period of weeks that everything was going through fine everything will ...
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“Never use this agent!...”

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Jul 24,2018
Minithumbdown
By: 'Wiser now'
Jul 24,2018
2 people found
this helpful
Terrible service. They use admin company for renewals. The staff there appear not to have any idea. They do not follow the simplest of instructions which caused me a great deal of work and caused an excellent tenant a lot of unnessery stress. On transferring ...
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Comment on agent fees
Extortionate, they did not do a rolling tenancy but required me to pay for a new tenancy agreement each year. I have now found out that they were charging the tenant annually as well. High % charge for fully managed I had to remind them that 6 monthly visits and reports were required, on each occasion.
Was this helpful? Yes

“Very unprofessional both me and my tennant got so sick ......”

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Mar 10,2018
Minithumbdown
By: 'John g'
Mar 10,2018
5 people found
this helpful
Very unprofessional both me and my tennant got so sick of dealing with them we moved our business to another rental agent (marshals) they just don't seem to care about the property at all so long as they get someone in and paying rent and ...
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Was this helpful? Yes
By: Gino
Mar 30, 2018
View all comments (2)
Have experience with this awful agency (Plymouth)worst I ever had with any other agency in my life!!! Charges, to rent a property for two people £600 + deposit and rent!!! Can you imagine?? £600 to add names in a form and print copy, more than in London!!! Lot's of promises but after, paper been sign money taken nothing has been done in a property. We always had an issue with it, but what we got from them? Nothing just ignore!! after several calls, half year waiting for someone, to come and s ...

“I arranged to rent a property through the Truro branch. ......”

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Jan 12,2018
Minithumbdown
By: 'Well and truly shafted'
Jan 12,2018
3 people found
this helpful
I arranged to rent a property through the Truro branch. I was told nobody else had viewed the property; they took a "holding deposit" and promised not to show or offer the property to anyone else. I was told the property was mine to rent ...
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Comment on agent fees
Fees are more than double what some letting agents charge
Was this helpful? Yes

“I have been renting my house though these for 4+1/2 years ......”

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Oct 30,2017
Minithumbdown
By: 'Barkley'
Oct 30,2017
4 people found
this helpful
I have been renting my house though these for 4+1/2 years they have been nothing but trouble. Report an issue and nothing gets done. Also been fighting for 4 years to get my ex partner of the tenancy but he is still on it. I moved out ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Zero communication from them. Got enviroment agency involved in the ......”

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Oct 25,2017
Minithumbdown
By: 'paula'
Oct 25,2017
1 people found
this helpful
Zero communication from them. Got enviroment agency involved in the end! Absoloute charlatans!! Zero stars from me! I had to go without a bath tap for 7 months tap still not returned when i left. Blocked drain for over 8 months. By the time the environment agency ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Zero communication with this office - still awaiting my deposit ......”

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Jul 27,2017
Minithumbdown
By: 'Ex Tenant'
Jul 27,2017
4 people found
this helpful
Zero communication with this office - still awaiting my deposit after being kept waiting over 2 months. Have emailed the lettings manager numerous times but, to date, she hasn't had the courtesy to reply. This is by far the most unprofessional lettings agents that we have ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Absolutely rubbish! Lettings manager worst I've ever dealt with. Rude, ......”

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Apr 12,2017
Minithumbdown
By: 'Very unimpressed'
Apr 12,2017
6 people found
this helpful
Absolutely rubbish! Lettings manager worst I've ever dealt with. Rude, pushy and opinionated/judgemental. Still waiting for my deposit. Asked us to pay for something that hasn't been written into a contract or else our landlords will charge us for something else that we didn't ...
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Comment on agent fees
Bad
Was this helpful? Yes

“I would strongly suggest that you do not use this ......”

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Mar 22,2017
Minithumbdown
By: 'Towbartone'
Mar 22,2017
5 people found
this helpful
I would strongly suggest that you do not use this company. The staff lie and will charge you top dollar for a very poor service. We were told by two different people that they were the manager. One of course was lying. The first girl ...
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Comment on agent fees
Fees are extortionate
Was this helpful? Yes

“Millers country wide are about the worst estate I have ......”

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Mar 03,2017
Minithumbdown
By: 'Mike'
Mar 03,2017
5 people found
this helpful
Millers country wide are about the worst estate I have ever used I would recommend avoiding them at all cost or it will cost you with there made up bills...
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Comment on agent fees
Over priced and they will rip you off
Was this helpful? Yes

“Honestly, please please save yourself from dealing with this appalling ......”

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Jan 13,2017
Minithumbdown
By: 'chewbacker123'
Jan 13,2017
7 people found
this helpful
Honestly, please please save yourself from dealing with this appalling company. Not only are you looking at paying £900 in fees, but you are also tying yourself into a company that has the most terrible service to both landlord and tenant you could imagine. Firstly, they ...
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Comment on agent fees
Horrendous!!! £900 and SIX MONTHS UP FRONT. They claimed that was the landlords decision, it wasn't, it was there's. You are paying so much for a company that does nothing at all! Except sits on your money and fails at its job.
Was this helpful? Yes

“High fees( unjusified) almost £630 to move in - our new ......”

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Jan 09,2017
Minithumbdown
By: 'Reebs'
Jan 09,2017
4 people found
this helpful
High fees( unjusified) almost £630 to move in - our new home has cost £175!!!! Big difference, rude, say they going to ring back and they don't! , tell you anything then say that's not the case! Non of them communicate and know what the other has said ...
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Comment on agent fees
Distgusting
Was this helpful? Yes

“Appalling experience with this agent--they are chasing us for a ......”

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Aug 25,2016
Minithumbdown
By: 'M.M.P.'
Aug 25,2016
6 people found
this helpful
Appalling experience with this agent--they are chasing us for a fee we do not owe and have fabricated a viewing and an offer in their attempt to extort money from us. Different sections of the company claim different things at different times. Their behaviour has ...
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What agent could do to change your mind?
Fee was high
Attached Filesnbsp;
Comment on agent fees
Fee was high
Was this helpful? Yes

“Unprofessional conduct by the branch staff, in relation to a ......”

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Aug 19,2016
Minithumbup
By: 'Rizwana'
Aug 19,2016
4 people found
this helpful
Unprofessional conduct by the branch staff, in relation to a letting service. Staff created 3 different tenancies for one property, told the prospective tenants to attend property the meet the landlord however failed to notify the landlord to this effect and tenants were left wailing at ...
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Comment on agent fees
Very poor service
Was this helpful? Yes

“As a prospective tenant, I asked to see a property ......”

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Aug 02,2016
Minithumbdown
By: 'Disappointed voyager'
Aug 02,2016
3 people found
this helpful
As a prospective tenant, I asked to see a property and be considered. All fine, still available. My inquiry was passed to another person located in St.Ives. Didn't call me back, didn't follow up. I sent emails, I waited 4 days with no reply, I ...
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What agent could do to change your mind?
More than they're worth
Attached Filesnbsp;
Comment on agent fees
More than they're worth
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“I am disgusted with this agent. They took £300 deposit from ......”

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May 24,2016
Minithumbdown
By: 'Angie Prela'
May 24,2016
3 people found
this helpful
I am disgusted with this agent. They took £300 deposit from me and did NOT explain that it would be non-refundable.They couldn t show me the flat as they didnt have the keys.Within 24 hours of them taking my hard earned cash i told them ...
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“As a landlord letting my holiday let for a winter ......”

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May 11,2016
Minithumbdown
By: ''
May 11,2016
5 people found
this helpful
As a landlord letting my holiday let for a winter let this company was fine the first year as are many until a query arises. I would never use this company again, They could not even follow their own small print and as for dealing ...
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“Very courteous & Professional members of a team with a sound ......”

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Mar 01,2016
Minithumbup
By: 'Winston Alladin'
Mar 01,2016
0 people found
this helpful
Very courteous & Professional members of a team with a sound working knowledge of the Property market. Able to Provide an excellent level of service to the Customer based on the individual requirements with the Sale of the Property....
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Comment on agent fees
Reasonable
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“I left the property i rented from miller countrywide penzance ......”

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Feb 05,2016
Minithumbdown
By: 'disgustedandstillwaiting'
Feb 05,2016
3 people found
this helpful
I left the property i rented from miller countrywide penzance after they had put a lot of ptessure on me to renew my tenancy in october 2015. I left it in an immaculate condition and always paid my rent on time. It is now february 2016 and ...
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What agent could do to change your mind?
No problem with fees. Not sure what they were for given the circumstances though
Attached Filesnbsp;
Comment on agent fees
No problem with fees. Not sure what they were for given the circumstances though
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Miller Countrywide

Individual Branch Awards


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