• upload your photo
    Stuart Rowe
  • upload your photo
    Ruth Conlon
  • upload your photo
    Lisa Godfrey
  • upload your photo
    Mario Grochowiec
  • upload your photo
    Lindy Marchant
  • upload your photo
    Lesley Stallard
  • upload your photo
    Michelle Lomas
Established 1890 we are a leading estate agent based in the heart of Twickenham, Superior Sales & Lettings teams specialising in property in south-west London.

38-40 Church Street
Twickenham
Greater London
TW1 3NR
020 8744 9383

 
May 19,2017
Minithumbup
Mario Grochowiec
Ruth Conlon
By:
May 19,2017
0 people found
this helpful
Have just completed our move with Milestone&Collis and I can not thank Mario, Ruth and other staff members enough for all the help and support provided through the whole process. Moving after a 10 year gap is always difficult but it was made easier by the simplified processes followed by Milestone&Collis which meant we knew when what was happening and felt in total control of the process. Additionally having all the documents online meant that we did not need to travel to and fro multi...
read full review
Comment on agent fees
The fees were very resonable compared to the other agents in the area and are justified by the support and service provided.
Was this helpful? Yes
May 14,2017
Minithumbup
Mario Grochowiec
Lisa Godfrey
By:
May 14,2017
0 people found
this helpful
We have received professional and excellent service from Milestone & Collis Ltd Twickenham. Mario and Lisa have been responsive and helpful but never pushy (like some other agents we have dealt with)...
read full review
Comment on agent fees
Reasonable in comparison to the market
Was this helpful? Yes
Apr 18,2017
Minithumbup
Mario Grochowiec
By:
Apr 18,2017
2 people found
this helpful
Mario was extremely helpful from the very beginning of the process. He took time to understand our needs and then delivered a property that we loved. Mario was accessible at all times, whether it was a general query or something more pressing that required an immediate response. I would recommend both Mario and Milestone & Collis....
read full review
Comment on agent fees
Good - Relatively similar to other agencies.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Mario Grochowiec
By:
Apr 06,2017
2 people found
this helpful
Mario was very helpful throughout the process, he regularly and tirelessly travelled quite a distance from Twickenham to the rental address which was outside Twickenham. He always dealt with my queries speedily and politely. I would recommend Milestones based on the service I have received. Mrs P...
read full review
Comment on agent fees
good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Ruth Conlon
By:
Apr 05,2017
1 people found
this helpful
We have had a great experience from all the team right from arranging the initial viewing with Mario. A huge thank you has to go to Ruth Conlon who has been amazing and went out of her way to assist us and provided excellent customer service. We were made to feel valued as tenants and no problem was too much. Every member of the team we have dealt with has been friendly, professional and prompt with getting back to us if we've had any queries. Would definitely recommend them and use them again ...
read full review
Was this helpful? Yes
Mar 14,2017
Minithumbup
Michelle Lomas
By:
Mar 14,2017
1 people found
this helpful
This is my fourth Estate Agency that I've dealt with as a tenant and so far it has definitely been the best one. One of the persons who I have been dealing with on a daily bases is Michelle Lomas who has never left me disappointed. She has always been helpful, she always respond to the phone calls and emails. I wish every Estate Agency had a person like her in their team. 5 stars from me....
read full review
Was this helpful? Yes
Mar 10,2017
Minithumbup
Lisa Godfrey
By:
Mar 10,2017
0 people found
this helpful
Lisa was so efficient when I first moved in to help me out to sort out everything, contacting for me the engineers to come, giving me phones numbers when needed and always responding so fast!...
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
Mario Grochowiec
By:
Feb 10,2017
2 people found
this helpful
Brilliant service all round! It has been a real pleasure working with Mario and the professional and efficient Milestone & Collis team....
read full review
Was this helpful? Yes
Feb 07,2017
Minithumbup
Ruth Conlon
By:
Feb 07,2017
1 people found
this helpful
I dealt with Ruth in respect of damage to a mutual clients property. Unlike most 'professionals' in this sector, I found Ruth to be very professional and extremely helpful. Highly recommended....
read full review
Comment on agent fees
cannot comment
Was this helpful? Yes
Feb 04,2017
Minithumbup
Mario Grochowiec
By:
Feb 04,2017
2 people found
this helpful
Excellent service. Everything went as planned. Mario was very professsional and prompt. All the communicaution was wuick and easy and all the steps done ontime untill I moved in. Could't ask for better really....
read full review
Was this helpful? Yes
Feb 01,2017
Minithumbup
Mario Grochowiec
By:
Feb 01,2017
3 people found
this helpful
Our experience with Milestone & Collis has been totally positive. Our experience with Mario Grochowiec was always perfect. When problems arose we were kept informed and solutions were found. Working with Mario has been a pleasure. He has been flexible, hard working & thoroughly professional. We are very happy in our new flat! Thank you Mario! Driss El Ahmadi & Iza Porras...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
We have had Milestone Collis as our lettings agency for our Strawberry Hill property since 2000 and can say that we have received consistent, professional service only from Milestone Collis. They are reliable, do what they say they are going to do and if they are unable, for outside circumstances, will let us know in good time of their workaround solution. Across the years, we have only had dedicated contacts, more recently Lesley Stallard (10 years' experience) has displayed role model pro...
read full review
Comment on agent fees
I feel agent fees are reasonable and reflect the professional, trustworthy service.
Was this helpful? Yes
Jan 09,2017
Minithumbup
Stuart Rowe
By:
Jan 09,2017
0 people found
this helpful
Stuart and the team at Milestone & Collis provided a very professional service for the disposal of our property. Stuart kept on top of the situation to make sure we received the best possible result from the transaction....
read full review
Comment on agent fees
Their fees were reasonable.
Was this helpful? Yes
Sep 23,2016
Minithumbup
Stuart Rowe
By:
Sep 23,2016
0 people found
this helpful
From the first time I met Stuart I felt relaxed and in good hands. His professional and friendly, open approach was refreshing and at all stages I have felt supported and despite a few of the normal glitches in my sale and purchase they proceeded very smoothly and effortlessly. I was also impressed by the solicitors he put me in touch with who were interested and very sharp on all aspects of the legal requirements and risks....
read full review
Comment on agent fees
The fees were not cheap, but then they were not out of line with many others and the service and peace of mind was well worth it.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace was professional and helpful in securing our rental property. She and the team helped us quickly sort out a few teething issues when we first moved in....
read full review
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Everything went smoothly, even though we were moving 225 miles, everything we needed to do and everything we needed from the agents was provided....
read full review
Comment on agent fees
industry standard I assume, seems to be the normal costs involved.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace ensured that I had anextremely positive experience with Milestone & Collis despite a major disruption that occurred ( not by fault of the agent ). Grace went out of her way to make me feel reassured and was always available to contact even during out of office hours - I was given her personal number which was a huge help at times. I would highly recommend Milestone and Collis and in particular would like to thank Grace for her help. I am a student and my mother also had direct contact ...
read full review
Comment on agent fees
As a student I would have struggled with the Agents fees if it was not for the financial help I received from my parents.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace is polite, efficient and always available for discussion and advice. She listens and carries out agreed actions. We were very happy with the service we received....
read full review
Comment on agent fees
ok
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Grace was unfailingly helpful during the entire process of buying a property. I would recommend her and Milestone Collis without hesitation....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
The service I received from Sandrine and Tamer at Milestone&Collis was friendly,respectful and very professional.It was uniquely refreshing to meet genuine people that offered a non pushy approach to finding us the perfect home.Not a whiff of your typical over the top sales pitch you find with pretty much all other agents. in fact we became so friendly with them that we will be inviting them round for tea or wine very soon! Very impressed, we can not recommend them enough!...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Tamer has been nothing but helpfull, both before I came over to Richmond from Northern Ireland and ever since both in sorting out any issues and as a first point of contact for queries...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
The staff at Milestone & Collis has been very professional and charming to deal with. Whenever queries have arisen they have been quick to respond and resolve them. The start rating also applies to other staff members - Ruth, Lisa, Lindy and Grace - all great....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
There was little time between when we knew we got the flat until our move-in-date, and thanks to the agent the process went smoothly. They were helpful in helping us understand the process (this was our first-time getting a flat) and what documents were needed. Our emails were answered within 24-hours, either by the main agent or an co-worker, which helped speed up the process....
read full review
Comment on agent fees
The fees are reasonable, and a plus was that the holding fee came out of the rent. Everything was properly explained.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Grace has been an absolute star. From day one of meeting her she has been professional, helpful and friendly.. A very efficient member of your team and an asset to your company....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
The process was very well handled throughout. Grace was very responsive and informative, and managed the application process through very quickly in line with my moving circumstances. Thanks...
read full review
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Grace was most helpful even when she lost her voice when we looking for a place to rent in the local area. As we were new to the area, there was lots of admin and paperwork to submit and Grace was always gracious to locate the right local authority to contact and even help to print out the forms that we need. It's the little bits that really matters and leave a good impression. We will be sure to use her again in the future when we look to buy and highly recommend her. A quick shout out to San...
read full review
Comment on agent fees
Normal
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Extremely helpful and supportive throughout. Always dealt with any queries efficiently and responded quickly. Very professional. Very happy with the service....
read full review
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Extremely helpful and supportive throughout. Always dealt with any queries efficiently and responded quickly. Very professional. Very happy with the service....
read full review
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
You and your team were producing so fast and well, just 10 out of 10! I was in a rush. Nobody else believe that I would manage to find&rent a flat in a week, some bad agents even say like "dont even think about this!" and offer me buildings under construction(!). But you made it work so extremely fast! Also, you helped with the contract and fees and explain every single detail. Good service! Thank you once again :)...
read full review
Comment on agent fees
They are standard, as far as I know
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
An absolutely fantastic experience. Brilliant estate agent, wonderful property and an amazing landlord. Felt supported throughout the process. Would definitely recommend!...
read full review
Comment on agent fees
Okay. Not the best but not the worst. Was a great service so could say it was all worth it!
Was this helpful? Yes
Areas covered
  • TW1
  • TW2
  • TW11
  • TW7
  • TW9
  • TW10
  • KT1
  • SW19
  • SW3

ARLA RICS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 46 1 8 0 9 1 5 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:42 PM 18/11/2015 by Tamer Shakran

Complaints Procedure

No procedure set.
Last updated at 12:42 PM 18/11/2015 by Tamer Shakran
Stuart Rowe - no image available Stuart Rowe
Sales Manager
2 reviews

About Stuart No description set View full profile
Ruth Conlon - no image available Ruth Conlon
Operations Manager Residential Lettings & Property Mana
3 reviews

About Ruth No description set View full profile
Lisa Godfrey - no image available Lisa Godfrey
2 reviews

About Lisa No description set View full profile
Mario Grochowiec - no image available Mario Grochowiec
7 reviews

About Mario No description set View full profile
Lindy Marchant - no image available Lindy Marchant
0 reviews

About Lindy No description set View full profile
Lesley  Stallard - no image available Lesley Stallard
0 reviews

About Lesley No description set View full profile
Michelle Lomas - no image available Michelle Lomas
1 reviews

About Michelle No description set View full profile

Firm Widgets

My widgets


Opening hours



Find the Best Agent to
Buy, Sell or Rent Property