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    Sandrine King
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    Stuart Rowe
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    Tamer Shakran
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    Grace Reading
Established 1890 we are a leading estate agent based in the heart of Twickenham, Superior Sales & Lettings teams specialising in property in south-west London.

38-40 Church Street
Twickenham
Greater London
TW1 3NR
020 8744 9383

 
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
From the first time I met Stuart I felt relaxed and in good hands. His professional and friendly, open approach was refreshing and at all stages I have felt supported and despite a few of the normal glitches in my sale and purchase they proceeded very smoothly and effortlessly. I was also impressed by the solicitors he put me in touch with who were interested and very sharp on all aspects of the legal requirements and risks....
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Comment on agent fees
The fees were not cheap, but then they were not out of line with many others and the service and peace of mind was well worth it.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace was professional and helpful in securing our rental property. She and the team helped us quickly sort out a few teething issues when we first moved in....
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Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Everything went smoothly, even though we were moving 225 miles, everything we needed to do and everything we needed from the agents was provided....
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Comment on agent fees
industry standard I assume, seems to be the normal costs involved.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace ensured that I had anextremely positive experience with Milestone & Collis despite a major disruption that occurred ( not by fault of the agent ). Grace went out of her way to make me feel reassured and was always available to contact even during out of office hours - I was given her personal number which was a huge help at times. I would highly recommend Milestone and Collis and in particular would like to thank Grace for her help. I am a student and my mother also had direct contact ...
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Comment on agent fees
As a student I would have struggled with the Agents fees if it was not for the financial help I received from my parents.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Grace is polite, efficient and always available for discussion and advice. She listens and carries out agreed actions. We were very happy with the service we received....
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Comment on agent fees
ok
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Grace was unfailingly helpful during the entire process of buying a property. I would recommend her and Milestone Collis without hesitation....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
The service I received from Sandrine and Tamer at Milestone&Collis was friendly,respectful and very professional.It was uniquely refreshing to meet genuine people that offered a non pushy approach to finding us the perfect home.Not a whiff of your typical over the top sales pitch you find with pretty much all other agents. in fact we became so friendly with them that we will be inviting them round for tea or wine very soon! Very impressed, we can not recommend them enough!...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Tamer has been nothing but helpfull, both before I came over to Richmond from Northern Ireland and ever since both in sorting out any issues and as a first point of contact for queries...
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Comment on agent fees
Very fair
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
The staff at Milestone & Collis has been very professional and charming to deal with. Whenever queries have arisen they have been quick to respond and resolve them. The start rating also applies to other staff members - Ruth, Lisa, Lindy and Grace - all great....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
There was little time between when we knew we got the flat until our move-in-date, and thanks to the agent the process went smoothly. They were helpful in helping us understand the process (this was our first-time getting a flat) and what documents were needed. Our emails were answered within 24-hours, either by the main agent or an co-worker, which helped speed up the process....
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Comment on agent fees
The fees are reasonable, and a plus was that the holding fee came out of the rent. Everything was properly explained.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Grace has been an absolute star. From day one of meeting her she has been professional, helpful and friendly.. A very efficient member of your team and an asset to your company....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
The process was very well handled throughout. Grace was very responsive and informative, and managed the application process through very quickly in line with my moving circumstances. Thanks...
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Grace was most helpful even when she lost her voice when we looking for a place to rent in the local area. As we were new to the area, there was lots of admin and paperwork to submit and Grace was always gracious to locate the right local authority to contact and even help to print out the forms that we need. It's the little bits that really matters and leave a good impression. We will be sure to use her again in the future when we look to buy and highly recommend her. A quick shout out to San...
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Comment on agent fees
Normal
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Extremely helpful and supportive throughout. Always dealt with any queries efficiently and responded quickly. Very professional. Very happy with the service....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Extremely helpful and supportive throughout. Always dealt with any queries efficiently and responded quickly. Very professional. Very happy with the service....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
You and your team were producing so fast and well, just 10 out of 10! I was in a rush. Nobody else believe that I would manage to find&rent a flat in a week, some bad agents even say like "dont even think about this!" and offer me buildings under construction(!). But you made it work so extremely fast! Also, you helped with the contract and fees and explain every single detail. Good service! Thank you once again :)...
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Comment on agent fees
They are standard, as far as I know
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
An absolutely fantastic experience. Brilliant estate agent, wonderful property and an amazing landlord. Felt supported throughout the process. Would definitely recommend!...
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Comment on agent fees
Okay. Not the best but not the worst. Was a great service so could say it was all worth it!
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Tamer was really helpful in answering all the questions we had and he was really patient whilst we made our decision to move into the property. Thanks for all your help Tamer!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Tamar has been a great help finding us a property, he's patent and understanding.., Thank you for all your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
this helpful
The agents at Milestone & Collis in Twickenham provided a brilliant service, right from our first viewing up until moving home. With less than one month in between viewings and moving, we had to run through the processes very quickly, and it had the potential of being a very stressful experience. The staff however were very helpful, consultative, and reassuring throughout the process. We knew what was going on and felt as though we were being guided through each step of the move. Despite per...
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Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Tamer and Sandrine had a highly professional approach from the initial contact. They were open to evening viewings and these were conducted in a clear and easy to understand manner. They listened to our thoughts and questions and answered honestly. When you've dealt with bad estate agents, it's refreshing to work with good ones....
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Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
The team at Milestone and Collis were extremely friendly and helpful - they responded to my questions promptly and went ou of their way to help me move into the property by my required date. After moving in they have continued to provide an excellent and friendly yet professional manner. I would definitely recommend them. Thank you Milestone & Collis!...
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Comment on agent fees
Having moved from overseas I wasn't used to paying agents fees, but they were lower than many agents in the area.
Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
Darren was extremely easy to deal with throughout the purchase of our new house. As with all house moving, there were a few tricky circumstances to manage which I always felt Darren was completely on top off and only got my involved when absolutely necessary. He always ensured he was available to talk to if I had any concerns even when he was not in the office....
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Jun 16,2014
Minithumbup
By:
Jun 16,2014
0 people found
this helpful
I have found the staff at Milestone and Collis to be professional throughout purchase and sales over the past year. Darren Larner provided excellent communication at all stages of each transaction with good advice throughout, Jacqui Dickinson always warm, balanced and fair, both went the extra mile to deliver throughout. Very personal service with solid advice from experienced professionals on the best approach to add value to sales sets Milestone and Collis above the crowd in Twickenham....
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Feb 20,2014
Minithumbdown
By:
Feb 20,2014
0 people found
this helpful
This agent didn\'t have a lot of properties to offer me and those they did have were very inappropriate. This didn\'t stop their sales staff being very pushy with me to the point of being rude wouldn't recommend....
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What agent could do to change your mind?
I would pref them to be less pushy
Was this helpful? Yes
Jan 08,2014
Minithumbup
By:
Jan 08,2014
0 people found
this helpful
After initially overpricing the property, quickly brought it down to a relativistic level and found a good quality buyer. Kept me informed of progress and helpful when assistance required....
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Dec 10,2013
Minithumbup
By:
Dec 10,2013
1 people found
this helpful
I am in the process of buying a property via Milestone and Collis. Out of all the estate agents I have dealt with I find them to be the best, in terms of response time and how they have helped me so far in the sale. Milestone and Collis are a great team to work with and they put the customer first offering great advice and always with a smile....
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Was this helpful? Yes
Dec 09,2013
Minithumbup
By:
Dec 09,2013
1 people found
this helpful
Matthew was not only very professional and proactive throughout the buying process, but hugely personable and supportive also. As first time buyers we were naturally apprehensive about the process, but having Matthew\'s experience, advice and genuine care about our interests, was very reassuring. We feel privileged that what is often a nightmare experience to many, actually turned out to be very smooth and stress free. Matthew can take a lot of credit for that....
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Dec 08,2013
Minithumbup
By:
Dec 08,2013
2 people found
this helpful
Matthew Tuck was a fantastic, proactive and professional agent at all times. From the outset in terms of market valuation and offering valuable advice regarding the entire sales process, the approach, attitude and helping hand through the sales cycle was invaluable. When choosing an agent trust and experience are two of the most important traits, and I found Matthew and the team delivered on all accounts. I was especially impressed with the detailed feedback on each and every viewing which enabl...
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Was this helpful? Yes
Dec 08,2013
Minithumbup
By:
Dec 08,2013
0 people found
this helpful
Milestone & collis Ltd did a fantastic job be getting us are house that we really wanted. Both the agents dealing with us done all the chasing for us and I would quite happily use the service when we come to sell the property in the future....
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Was this helpful? Yes
Areas covered
  • TW1
  • TW2
  • TW11
  • TW7
  • TW9
  • TW10
  • KT1
  • SW19
  • SW3

ARLA RICS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 37 1 7 0 9 1 4 1

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Agent Fees

No fees set.
Last updated at 12:42 PM 18/11/2015 by Tamer Shakran

Complaints Procedure

No procedure set.
Last updated at 12:42 PM 18/11/2015 by Tamer Shakran
Sandrine King - no image available Sandrine King
Lettings Manager
7 reviews

About Sandrine No description set View full profile
Stuart Rowe - no image available Stuart Rowe
Sales Manager
1 reviews

About Stuart No description set View full profile
Tamer Shakran - no image available Tamer Shakran
Lettings Negotiator
13 reviews

About Tamer No description set View full profile
Grace Reading - no image available Grace Reading
Sales Negotiator
7 reviews

About Grace No description set View full profile

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