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Miles and Barr Folkestone are located in a central location of Sandgate Road which services the main town centre and town car parks. Opened in 2005 the branch has recently undergone a major refurbishm Read full description...Miles and Barr Folkestone are located in a central location of Sandgate Road which services the main town centre and town car parks. Opened in 2005 the branch has recently undergone a major refurbishment to make it a vibrant open plan sales office. Offering a complete Estate Agency service we pride ourselves on being part of a large and successful local and national brand.
 
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Properties for sale
Properties for rent
Aug 15,2016
Minithumbdown
By:
Aug 15,2016
0 people found
this helpful
I travelled from Chelmsford to view an apartment in Broadstairs. I made an offer the same day and from then on the service I received was the worst I have ever received from an Estate Agent. Dan Woodward claims he does not leave messages on the phone as it it his policy not to do so, so I was completely unaware that my offer had not been accepted. I also needed advice about a top up mortgage but again heard nothing until I called them. When I eventually got a phone call from them on Thursday 11t...
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Aug 15,2016
Minithumbdown
By:
Aug 15,2016
0 people found
this helpful
What a shamble. Unprofessional staff and some very suspect selling procedures. Who ever owns Miles & Barr really needs to vet the employees as they are losing the company so many potential buyers and sellers. The agent we had does not follow up the bidding of a property to which could have sold for a lot more and instead closed the book on any further offers or dealings for alternative property sales. He has a very peculiar ethic on how to be an estate agent. No correspondents, lied on sever...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Mar 15,2016
Minithumbdown
By:
Mar 15,2016
5 people found
this helpful
This company has got to be the worst estate agents ever. Total lack of communication within the office.Told twice not to let a certain couple in to view our home while we were away as they were complete time wasters who has not turned up to two previously arranged viewings yet while we away they let them in to view! We had to call them every time we wanted to know how a viewing had gone and they never had any information. Wrong picture put on line, wrong picture put in paper without a notice ab...
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What agent could do to change your mind?
Far too high.
Comment on agent fees
Far too high.
Was this helpful? Yes
Feb 29,2016
Minithumbdown
By:
Feb 29,2016
3 people found
this helpful
Commuted by bus from Canterbury to Whitstable to view property with my husband and 2 year old (while pregnant). Estate agent who confirmed viewing did not show up. Subsequently received an email indicating a conditional requirement to see their viewings is to meet with their recommended mortgage dealer prior to viewing properties! I told them "no, we have our own bank plus cash" and the company refused to provide viewings of properties they represent to sell. Completely misled and misl...
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What agent could do to change your mind?
Comment on agent fees
n/a
Was this helpful? Yes
Dec 24,2015
Minithumbdown
By:
Dec 24,2015
1 people found
this helpful
This is an absolutely shocking company. I believe I was constantly lied to when buying a house from them..I agreed a price and was told it was off the market, I then asked to meet vendors to ask some questions, they arranged meeting, then called it off saying vendors were shy and feeling pressured..I was assured by Rebecca to go ahead with £750 survey, I LUCKILY CANCELLED IT..the next day I was told the deal had fallen through, and that another agent had knocked on Vendors door and told th...
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Nov 06,2015
Minithumbdown
By:
Nov 06,2015
2 people found
this helpful
I am currently trying to buy a property. It is vacant and I was told there had been a buyer before me so the sale should be quick and straightforward. 18 weeks later the sale is still NOT complete. I have been repeatedly lied to about various issues, given deadlines that were not met and made promises they were unable to keep. It is hard to believe they are incapable of making a telephone call to move on a sale in the time-frames THEY promise. When you tell them something they don't want t...
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What agent could do to change your mind?
The agent could have shown honesty and integrity, they could have communicated better, been more efficient in getting things done and NOT put down the phone or fail to phone back when asked.
Was this helpful? Yes
Jun 02,2015
Minithumbdown
By:
Jun 02,2015
2 people found
this helpful
Unethical. Unprofessional. Dishonest. We had a 150 mile round trip to view a property which the agent showing us around then claimed to know nothing about. He told us a patch of fenced off land at the bottom of the garden was untitled when five minutes research online showed it belonged to the owners of the property. Two days later we discovered the house wasn't even available. A sale had been proceeding for months and a successful survey had been done 5 days prior to our visit. Having had p...
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Jan 12,2015
Minithumbdown
By:
Jan 12,2015
2 people found
this helpful
-All patronising agents, sarcastic manner and answered phone mid conversation to boyfriend during viewing. -They answer phones and any queries in robot-like manner, do not actually listen. It is clear they do not have tenants interests only the landlords interests who they are making money off. -Have the attitude that they are always doing you a massive favour, rather than providing a service. Awful, Hope to NEVER have to deal with any of them again!!!...
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What agent could do to change your mind?
Staff need some serious training in how to deal with public
Was this helpful? Yes
Nov 18,2014
Minithumbdown
By:
Nov 18,2014
2 people found
this helpful
Have contacted both Ramsgate and Margate offices a few times now. I would be pretty upset if my own property was being marketed in this way, as they seem to be confused and not know what they have on the market, they can't answer questions, they seem to fail to add EPCs and when you ask for the EPC, they say they haven't got it yet - on properties that have been on the market for over 3 months according to Rightmove. I think that may be illegal (although to be fair, lots of agents in this area s...
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What agent could do to change your mind?
Start complying with EPC regulations. Answer prospective buyers questions, be organised and communicate better.
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Aug 28,2014
Minithumbdown
By:
Aug 28,2014
3 people found
this helpful
We were on the market with Miles and Barr for four months yet only had four viewings in that time. No contact with them week to week and no feedback as to why they didn't think we were getting any interest. Literally weeks would go by with us hearing nothing from them. There are three other properties on in the same area as us (with different agents) and all have sold in that time. Feedback was patchy on the odd occasions we did have viewings (if we were lucky enough to get any at all). W...
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Aug 16,2014
Minithumbdown
By:
Aug 16,2014
1 people found
this helpful
This has to be the very worst agent ever. We were shown around the property by Zara who was on her mobile texting the entire half hour viewing, and she said not a word! I put an offer in on the property and rang 5 days later to find out about it, and was met with "is it about the property" wtf? Then I was informed the offer wasn't put forward as their company like to know you have a mortgage offer (AIP) before putting an offer forward, again wtf? Since when do agents take it upon ...
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What agent could do to change your mind?
They could have done their job PROPERLY and PROFESSIONALLY.
Was this helpful? Yes
Aug 02,2014
Minithumbdown
By:
Aug 02,2014
0 people found
this helpful
I moved into the property on March 4, 2014. There was a lingering dog odor that permeated the apartment- I had not noticed it during the one viewing that I had of the place. The offending odor was coming from the carpet in the reception room. The odor was very offensive. I reprted it to Miles and Barr and the representative got back to me later and said 'The land lord said it's not that bad; sorry there's nothing we can do'. I said, 'At least have someone come and smell it and check it out'. ...
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What agent could do to change your mind?
The agent could have made sure that the property was habitable and fit for a tenants enjoyment of the property. Th agent could have portrayed a more assertive, take charge, no-nonsense attitude in getting requested repairs accomplished, thus enhancing good business relations, ethical practices and professional standards and trust.
Was this helpful? Yes
Aug 01,2014
Minithumbdown
By:
Aug 01,2014
1 people found
this helpful
This sale has taken nearly 4 months, they use their own in house Solicitors, Boys and Maughan, who are almost as inefficient as they are. There was no chain on this property as it was a probate sale. I have worked in Solicitors for 20 years and have never seen such ineptitude as this Estate Agent and their Solicitors. I also told them categorically that I did not want a buy to let investor to buy this house. I wanted it sold as a home for someone to love. Amanda let slip that it has indeed...
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What agent could do to change your mind?
Comment on agent fees
They only deserve half a percent they have not done enough to earn any more
Was this helpful? Yes
Jul 22,2014
Minithumbdown
By:
Jul 22,2014
1 people found
this helpful
Having suffered at the hands of these cowboys I would strongly urge any prospective tenants to not have a thing to do with Miles and Barr. There are other, far far better letting agents in Whitsable, Herne Bay and Canterbury. Lethargic Yarn spinning Incompetent Nasty Graceless Conniving Unprofessional Nauseating Terrible Stay away!...
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What agent could do to change your mind?
Stopped lying
Was this helpful? Yes
May 24,2014
Minithumbdown
By:
May 24,2014
0 people found
this helpful
Mile & Barr are terrible company! After I put a ad on Gumtree they then took my pitchers and advertised it on there sites with out my permission. When I decided to go with a decent letting agents the could not advertise my property as Miles & Barr where Being extremely awkward about taking the ad down of there sites (Zoopla) ect. The issue was ( you cant advertise the same property on one site) Not sure why Miles & Barr where doing this. After talking to them saying I would like ...
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What agent could do to change your mind?
Listen to me in the first place. Don\'t go behind my back by keeping my ad on these sites when I have said to take them down! Then lying to my letting agents by saying you have tried to get hold off me and that I am not replying to calls. or message
Was this helpful? Yes
Apr 22,2014
Minithumbdown
By:
Apr 22,2014
0 people found
this helpful
Viewed a property on the Saturday 19th April 2014 and went straight to the office and paid the administration fee, after I decided I'd like to rent the property. When I called on Monday was told there was already another applicant and they were sending both sets of details to the landlord. I\'d never have paid money for the admin process if I'd known this, as for fairness it should be first come first served, and I was second. I wasn't accepted for the property (which in fairness was only right)...
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Aug 08,2013
Minithumbdown
By:
Aug 08,2013
2 people found
this helpful
AVOID AVOID AVOID. we are a couple who have moved down to deal from Swansea in Wales. Firstly the estate agent josh sent us an email with what was meant to be all the paper work they needed for us to move in to the property and our move in date was the 29th of July or near this date we had an email saying they needed more documents from us and the move in date was changed to the 2 no of August on the 1st of August they came back saying they needed even more paper work and were asking for ridi...
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Jul 10,2013
Minithumbdown
By:
Jul 10,2013
0 people found
this helpful
Not sure if it\'s the landlord or the agent but they hid problems with the property until I found them after moving in, they are cheerful but dismissive and generally seem a bit la-de-da not bothered. There was a rat in my property - no one came to kill it. I had to do it myself. The plumbing under the sink leaks. Was told I paid a quarterly utility bill - it\'s actually a key meter (I specifically asked to avoid these properties) Didn\'t take down their \'to let\' sign for well over a mo...
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What agent could do to change your mind?
They could actually care, Im not sure how they rest at night knowing they home people with rats and mould on the walls.
Was this helpful? Yes
Jul 07,2013
Minithumbdown
By:
Jul 07,2013
1 people found
this helpful
This agent was very friendly at first and the property was put on the market very quickly and efficiently. We hardly got any viewings while on their books and we received no updates from them. We never had our calls returned and we got excuses like the agent had hayfever or was on leave. When telling the agent we were pulling the house off the market, they told us that a prospective buyer was interested in our house, but alas, we heard nothing from them for a further month. I would not use th...
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What agent could do to change your mind?
Be honest, answer calls. Don\'t lie
Was this helpful? Yes
Mar 26,2013
Minithumbdown
By:
Mar 26,2013
1 people found
this helpful
This was the e-mail I received on the 12th November 2012........ It is now 26th March 2013. I guess he\'s still extremely busy. We\'ve now instructed our solicitor to handle the problems we\'ve had with this company. Dear Mrs Lewis, I have asked Simon Thompson (Miles and Barr) to please email you as the vast majority of the issues you have raised need to be dealt with by him including the deposit return. I spoke with him at length last week as I am conscious that you have been very p...
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What agent could do to change your mind?
1. Managed our property under the terms originally agreed. 2. Returned money owed to us. 3. Returned items of furniture that they said they would store for us. 4. Reported structural issues about our property - these problems which we were not informed about led to us selling the property at a substantial loss.
Was this helpful? Yes
Dec 13,2012
Minithumbdown
By:
Dec 13,2012
0 people found
this helpful
Should have known when we had to completly redraft our own sale particulars. We have just bought and sold through this agent, when you contact them the stock answer is "he is on the phone" and "he will call you back", then you get no call and have to call again. their excuse and there are many of them is "that they have been out of the office". they seem to have no drive for progressing the sale, we spent the whole time chasing the sale ourselves, they allowed our v...
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Oct 24,2012
Minithumbdown
By:
Oct 24,2012
0 people found
this helpful
Had a viewing on a lovely property this morning. When I mentionned who it was on with while in the staffroom at work, I got a loud "oooohhh" followed by advice to "avoid like the plague". However, I thought I\'d make up my own mind so I went along to the viewing. The woman did not know the answer to any question I had about the property. She couldn\'t even tell me if the landlord was male or female. She was very quick to tell us we had to pay £100 EACH for "processing f...
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What agent could do to change your mind?
Not told lies and had some basic knowledge on the property.
Was this helpful? Yes
Aug 11,2012
Minithumbdown
By:
Aug 11,2012
0 people found
this helpful
I bought a property via this agent, it was the most stressful sale I have ever experienced and I have bought and sold lots of property.Most of the problems were caused thru the agent as he was a liar with a dreadful memory and had no idea of how to progress a sale. He could even lie within the same sentence, this was also the opinion of my broker and solicitor. I usually received 7/8 panic calls a day which had nothing to do with me or my end of the sale. I did not even receive the total amount ...
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Jul 19,2012
Minithumbup
By:
Jul 19,2012
0 people found
this helpful
Spent a Saturday with this branch who arranged six viewings for us and a dedicated person to take us around as we do not know the area very well. All information was to hand and we received excellent service. other agents could learn a lot from this branch Well done!!!!!...
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Was this helpful? Yes
Jun 08,2012
Minithumbdown
By:
Jun 08,2012
1 people found
this helpful
we viewed this property about 3 - 4 weeks ago and we filled in application terms then miles and barr called us saying we had the property so we went and paid admin fees and deposit and they told us to hand our notice in to our landlord so we did that and then about 2 weeks after they called us saying that we didn\'t have it and when we asked them why they said that our landlord gave us a bad reference so we called our landlord and asked them and they said we didn\'t say that and we can\'t give b...
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What agent could do to change your mind?
They could of not lied and led us on and not tell us to give our notice in to our landlord never gona go back to this company ever and i will spread the word so they don\'t do this to anyone else
Was this helpful? Yes
Feb 29,2012
Minithumbdown
By:
Feb 29,2012
1 people found
this helpful
First of all I called Miles and Barr to arrange a viewing of a property for myself to buy in margate. They said thats fine and we arranged a time (2:30) to meet so that we could go inside and view the property. I drove all the way down from gravesend (50 miles) and even got down there well early. 2:30pm came around and went so I called them using my own phone and credit only to be told were sorry but we havent got the keys. So firstly they should of known the situation with the keys while i was ...
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What agent could do to change your mind?
The communication and organisation could of been alot better.
Was this helpful? Yes
Jan 25,2012
Minithumbdown
By:
Jan 25,2012
2 people found
this helpful
I live in a conversion of a 1726 listed building that today is 6 apartments 5 accessed from one road and mine on another, they consistently advertised the property showing my front door and gave the impression that my apartment was for sale, i even had agents tried to open my private door on viewings. i reported them to the Ombudsmen and they changed there description to the house name not the road name, but when they *sold it subject to contract they delivered 1000s of leaflets in the are...
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What agent could do to change your mind?
The used my front door and grand entrance to sell apartments accessed on a different road if they sold mine would they use the church as a description ? Property Misdescriptions Act 1991 i am sure they breach it often
Was this helpful? Yes
Oct 06,2011
Minithumbdown
By:
Oct 06,2011
0 people found
this helpful
If you are renting or considering renting your property in the Whitstable and Herne Bay area AVOID LIKE THE PLAGUE. They treat thier tenants with contempt, blame landlords for thier own poor management and seem to exist soley as a parasite to both parties' wealth and happiness. Since being taken over by Miles and Barr (formally they were Fosters, a well respected local agent) the decline in service has been remarkable. Local landlords in Whitstable and Herne Bay won't touch them with a bargepol...
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What agent could do to change your mind?
Being treated as anything other than money in a suit. Treating the tenants in my properties as humans rather than vermin. Not lying all the time Not taking money of tenants for 'services' I know nothing about and pocketing the money.
Was this helpful? Yes
Feb 17,2011
Minithumbdown
By:
Feb 17,2011
0 people found
this helpful
We tried to sell our property through Miles and Barr last year. Huge waste of time. The person we were dealing with never contacted us to let us know what was happening, and never gave us feedback from our viewings. Things were very slow for months, and they never suggested we lower our asking price (which we were more than willing to do as we told them we wanted a quick sale). They just ignored us completely - I think they even forgot we were on their books. The person we were dealing with the...
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Was this helpful? Yes
Feb 25,2010
Minithumbup
By:
Feb 25,2010
1 people found
this helpful
In our opinion until all estate agents are licenced this agent is the guage to go by. All the staff provided a friendly, efficient and excellent service. We were kept informed of all market movements and not once pressurised into dropping our price for a quick sale. ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 8 2 6 1 2 1 13

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Awards won by Miles & Barr

Individual Branch Awards

Firm rankings



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show all branches (11)
Dover
4 High Street, Dover CT16 1DJ
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Folkestone
120 Sandgate Road, Folkestone CT20 2BW
(0)
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Office 2
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Office 3
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(5)
Office 5
30 Queen Street, Deal CT14 6ET
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Whitstable
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(0)
Whitstable
87 High Street, Whitstable CT5 1AY
(2)

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