Midland Letting and Sales
3.4/5, 48 reviews
60% recommended
100% lettings valuation accuracy
68% lettings fee satisfaction
We take great pride in providing good quality and safe accommodation, from fair and reasonable landlords, for responsible tenants we can rely on. show more We take great pride in providing good quality and safe accommodation, from fair and reasonable landlords, for responsible tenants we can rely on.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 68% £286 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 3 19 14 0 0 0 0 1 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Midland Letting and Sales Branches (view all 2)

“The worst. If i couldn’t put a star I wouldn’......”

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Oct 04,2019
Minithumbdown
By: 'Miranda'
Oct 04,2019
1 people found
this helpful
The worst. If i couldn’t put a star I wouldn’t. They actually made things worst that what they actually were. They also breached some parts of the contract as well. Be careful with them fellows if u gonna book with them....
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“Shamim is an asset to the company!...”

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Aug 10,2019
Minithumbup
By: 'Shante'
Aug 10,2019
0 people found
this helpful
So glad that someone with Shamim’s great attitude and approach with tenants works for this company. She’s the reason why any issue of mine was sorted with compromise and in a timely manor. Most of the other staff are rude and don’t ...
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“Plumbing problem...”

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Nov 12,2018
Minithumbdown
By: 'Graham'
Nov 12,2018
1 people found
this helpful
I do not have direct involvement with Midland Lettings but live in the flat above one of their properties. For months now I have been reporting the water hammer problems caused every time the tenants use their water, and it's driving everyone in the block ...
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Comment on agent fees
N/a
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By: Shamim
Jul 25, 2019
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Dear Graham, Thank you for your review, in this case the Landlord or the Agent were not at fault. The "Banging in the pipes" was due to an air lock within the water system of the building which we had initially advised you of. The Managing Agents are responsible for the maintenance of the building and they have confirmed this problem has been rectified. I hope this helps and if we can be of any further assistance please feel free to contact me. ...

“PLEASE USE SOMEONE ELSE...”

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Aug 08,2018
Minithumbdown
By: 'NotHappyTenant'
Aug 08,2018
0 people found
this helpful
If you are reading this; please use a different agency. They do not care, they just want your money. After handing them around 2 grand to move in, I had to chase for a week to see when I could have the keys to the flat ...
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Comment on agent fees
Nothing is good
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By: Timotei
Sep 03, 2018
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Dear Tenant, I am very sorry to hear about your experience with Midland Residential, please contact me in the Perry Barr Branch and give me details of this, I will be looking into this for you. ...

“Disgraceful and Money grabbing...”

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Jul 06,2018
Minithumbdown
By: 'HA'
Jul 06,2018
0 people found
this helpful
I have never experienced such bad customer service from an agency. I would advice everyone to stay away from this letting agency as they talk to tenants like they are shit on their shoe and they are very unprofessional. They have not helped me in ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Timotei
Sep 03, 2018
View all comments (1)
Dear HA, Thank you for your comments, they have been duly noted. I have looked into your file and I must point out that Midland Residential have always adhered to all policies set out by our licencors. Your deposit was retained for number of reasons. This was awarded by The Dispute Services to the landlord in Full. Your comments about your experience with Midland Residential have been noted and have been investigated, however at the moment I have no record of your complaints throughout yo ...

“Do NOT use this company...”

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Jun 20,2018
Minithumbdown
By: 'Jay'
Jun 20,2018
1 people found
this helpful
I repeat, do NOT use this company. Everything, from day one, has been the most terrible professional experience I have ever witnessed in my entire life. This company are incredibly unorganised, and clearly have no idea what they are doing. Their next obvious example of ...
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Comment on agent fees
not overly extortionate
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By: Mandy
Jun 07, 2019
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I agree i am trying to take this further with my problem and make a complaint ...

“Terrible...”

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Apr 26,2018
Minithumbdown
By: 'Unhappytenant'
Apr 26,2018
3 people found
this helpful
We have had nothing but problems since moving into our property. I wouldn't have signed with them in thef irst place but me and my partner were desperate as the flat we were living in had been sold by the landlord. He explained this to ...
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Comment on agent fees
Bad
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“Good and trusty agency good peoples and they always looking ......”

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Jun 19,2017
Minithumbup
By: 'Frank'
Jun 19,2017
1 people found
this helpful
Good and trusty agency good peoples and they always looking after thier customers thier houses are always in good conditions...
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“Very poor service from Midlands Letting. Their attitude towards student ......”

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Sep 06,2016
Minithumbdown
By: 'EVBJ'
Sep 06,2016
0 people found
this helpful
Very poor service from Midlands Letting. Their attitude towards student accommodation is appalling. Disorganised bookkeeping was very apparent. This lead to aggressive voicemails being left on my phone, when Midland believed that I had not returned my keys at the end of the tenancy. However, ...
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Comment on agent fees
Many hidden fees that are only exposed at the end of the tenancy.
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“I have used Midland Lettings for over 10 years and have ......”

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Mar 26,2016
Minithumbup
By: 'JM'
Mar 26,2016
0 people found
this helpful
I have used Midland Lettings for over 10 years and have received an impeccable service. The team have been supportive, not only to find tenants, but also when I have needed help and advice....
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Comment on agent fees
Satisfactory
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By: Ebrahim Kola
Mar 29, 2016
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Thank you :) ...

“Excellent communication , really flexible. real problem solvers! i managed to ......”

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May 19,2015
Minithumbup
By: 'Mario'
May 19,2015
0 people found
this helpful
Excellent communication , really flexible. real problem solvers! i managed to get a really good apartment for my third year as a student. BIGUP!...
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“As a foreign student, I moved to the UK without ......”

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Dec 04,2014
Minithumbup
By: 'Miss Canada'
Dec 04,2014
0 people found
this helpful
As a foreign student, I moved to the UK without a home in 2011. I was stressed and panicked about finding a flat and Midland Letting was there to help. The agents went well out of their way to ensure I found a home that exceeded ...
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“Liaising with the City Branch for numerous years now, pleasant ......”

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Oct 24,2014
Minithumbup
By: 'Mr O'Leary'
Oct 24,2014
0 people found
this helpful
Liaising with the City Branch for numerous years now, pleasant to work with and always happy to help when I ask. Thank you again to Jamie and Ebrahim who always go above and beyond my required needs....
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Comment on agent fees
Fees have been kept the same for 3 years now. Wont complain at that !!
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“The agents were extremely helpful as they always helped us ......”

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Sep 07,2014
Minithumbup
By: 'Pamela Serwaa'
Sep 07,2014
0 people found
this helpful
The agents were extremely helpful as they always helped us to their best ability. They were reliable patience and very kind. I will definitely use their services again if I have to move homes....
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“I have used Midland Lettings to rent properties on my ......”

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Aug 02,2014
Minithumbup
By: 'Charlie'
Aug 02,2014
2 people found
this helpful
I have used Midland Lettings to rent properties on my behalf for the past 12 years. Could I start by stating the obvious, which is that dealing with the public can range from pleasure to exacerbation. This i can testify to, having been a nurse for ...
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Comment on agent fees
Very competitive
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“BOTH EBRAHIM AND JAMIE WERE REALLY PROFESSIONAL AND FRIENDLY BOTH ......”

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Jul 21,2014
Minithumbup
By: 'FATOU'
Jul 21,2014
0 people found
this helpful
BOTH EBRAHIM AND JAMIE WERE REALLY PROFESSIONAL AND FRIENDLY BOTH KNOW WHAT THERE DOING AND HANDLE THE PROCESS AS QUICKLY AS POSSIBLE.THE ONLY LET DOWN IS THEY DIDN'T LET US NEGOTIATE THE RENT PRICE. THEY WON'T REDUCE IT....
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Comment on agent fees
I THINK THE FEES WERE REASONABLE COMPARE TO OTHER ESTATE AGENTS WE WENT BEFORE.
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“I used midland lettings and sales to find a property ......”

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Jul 15,2014
Minithumbup
By: 'Anish'
Jul 15,2014
0 people found
this helpful
I used midland lettings and sales to find a property based on some of the preferences I had and had to find it quickly as I was nearing the end of my contract. I was assisted by Ebrahim and Jamie from th Digbeth office and ...
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“I have had an excellent experience with Midlands Letting & Sales! ......”

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Jul 15,2014
Minithumbup
By: 'Mr Khan'
Jul 15,2014
0 people found
this helpful
I have had an excellent experience with Midlands Letting & Sales! Both Ebrahim and Jamie have provided a friendly, prompt and reliable service throughout the letting process and have always been at hand to answer any queries I had. I would personally recommend to anyone who ...
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Comment on agent fees
Spot on!
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“Both were very good at allowing me to express my ......”

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Jul 14,2014
Minithumbup
By: 'Joanne Rose'
Jul 14,2014
0 people found
this helpful
Both were very good at allowing me to express my concerns and answered all my queries with ease. Would highly recommend and most definitely use again Thanks a Bunch...
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Comment on agent fees
Cheaper then the average I found
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“We were tenants of one of the student properties for ......”

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Jul 09,2014
Minithumbup
By: 'Sophie Ferriman'
Jul 09,2014
2 people found
this helpful
We were tenants of one of the student properties for a year while studying at BCU and thought they were thoroughly helpful. They have us more than enough advice and help in dealing with matters with renting the property as it was our first house. ...
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Comment on agent fees
Houses generally are around that price and the house was a good size.
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By: Ross
Jul 09, 2014
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Thank you. Good luck with your future plans ...

“I took a house from midland letting and sales with ......”

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Jul 08,2014
Minithumbup
By: 'Hagi'
Jul 08,2014
1 people found
this helpful
I took a house from midland letting and sales with two friends of mine and I must say that we had a couple of issues after a couple of months (boiler leak,toilet flush didn`t work etc.) but every time I have phoned the ...
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By: Ross
Jul 09, 2014
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Thank you. Good luck with your future plans ...

“I with them for 2 years as a tenent along with 4 ......”

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Jul 01,2014
Minithumbdown
By: 'Jay'
Jul 01,2014
3 people found
this helpful
I with them for 2 years as a tenent along with 4 other house mates. I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he ...
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By: Ross
Jul 04, 2014
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I am truly sorry that you feel this way and I would rather have spoken to you personally rather than through the public domain. ...

“I recently used Midland Letting and Sales after a recommendation ......”

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Jun 11,2014
Minithumbup
By: 'Claire B'
Jun 11,2014
2 people found
this helpful
I recently used Midland Letting and Sales after a recommendation from a friend. After being visited by the Letting team at my property, I decided to do managed contract with them and it was the best decision I made. They found lovely tenants - who ...
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By: Ross
Jul 09, 2014
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Thank you ...

“Worst mistake I ever made... I advertised my propert on ......”

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Jun 10,2014
Minithumbdown
By: 'oooooo'
Jun 10,2014
1 people found
this helpful
Worst mistake I ever made... I advertised my propert on gumtree. Midland letting kept calling looking for busniss, beeing new to property businss I trusted them. John come out spoke to me whisti was doung a private viewing. He spoke to me all professional. I ...
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What agent could do to change your mind?
They could have been honest. Told me the truth and obtained correct details and not done simple checks. Been more thorough.
Attached Filesnbsp;
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By: Ross
Jul 09, 2014
View all comments (1)
I'm truly sorry to read your review. I have looked in to this and can confirm that we have followed the reference checking steps that we follow for all tenants. Not only did we receive references, we validated them. I'm not sure what your understanding may be of a basic reference though. In particular, your tenants were from overseas, therefore, a historic check could not be carried out given they would have been living in another country. Though their previous landlords reference was an ...

“Unfortunately I have nothing good to say regarding anything to ......”

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May 29,2014
Minithumbdown
By: 'B42'
May 29,2014
3 people found
this helpful
Unfortunately I have nothing good to say regarding anything to do with Midland Lettings. Since moving into the property the cooker has not worked, the shower broken, bedroom window seal broken, bathroom lock broke and got locked in bathroom. This review is very negative due ...
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What agent could do to change your mind?
Learn some manners and proper customer service training.
Attached Filesnbsp;
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“Very easy to approach, efficient and thorough. Made the move ......”

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May 07,2014
Minithumbup
By: 'Sammy'
May 07,2014
0 people found
this helpful
Very easy to approach, efficient and thorough. Made the move as simple as possible, and are flexible with moving and making sure you feel confident with the property; contacts and even show you how to work the boiler, lock windows etc and take meter readings!...
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“Great service throughout, the agent was very helpful in finding ......”

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Apr 11,2014
Minithumbup
By: 'Abdulla Bustami Khir'
Apr 11,2014
0 people found
this helpful
Great service throughout, the agent was very helpful in finding us the property and in the year and a half I was at the property, whenever something needed repairing, Midland Letting were quick and efficient in getting the job done. I would definitely recommend them ...
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“I was recommended to use Midland Lettings by a friend ......”

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Apr 08,2014
Minithumbup
By: 'Liam Archer'
Apr 08,2014
1 people found
this helpful
I was recommended to use Midland Lettings by a friend who had used them in the past. As a Birmingham based landlord I've had bad experiences in the past. However, Midland Lettings were able to let my 3 Bed house within 3 days. There charges are a ...
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“very good service from the lads, good explanations of the ......”

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Apr 02,2014
Minithumbup
By: 'russ whelan'
Apr 02,2014
0 people found
this helpful
very good service from the lads, good explanations of the property and how things are run from deposits to handing over the keys many thanks would recommend...
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“I am proud to say that midland lettings has got ......”

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Apr 02,2014
Minithumbup
By: 'Mariam Khan'
Apr 02,2014
0 people found
this helpful
I am proud to say that midland lettings has got to be the best letting agency I have come across. The team have been extremely helpful in my difficult times when hunting for a property to let. The team strived their best of there best ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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