Michael Graham Estate Agents
2.8/5, 43 reviews
44% recommended
85% sales valuation accuracy
75% sales fee satisfaction
60% lettings valuation accuracy
71% lettings fee satisfaction
Michael Graham estate agency has been established for over 30 years and is proud of its proven tradition of first-class independent personal service for both buyers and sellers of property. show more Michael Graham estate agency has been established for over 30 years and is proud of its proven tradition of first-class independent personal service for both buyers and sellers of property.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 75% £170,000 £770,000
Lettings 60% 71% £525 £1,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 8 5 6 5 1 4 3 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Michael Graham, Milton Keynes, as one of the worst firms in the UK...”

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Jun 10,2024
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By: 'Amir'
Jun 10,2024
0 people found
this helpful
We recently had the unfortunate experience of dealing with Michael Graham – Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly ...
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“Newlisting...”

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May 18,2024
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By: 'Stuart Halkett'
May 18,2024
0 people found
this helpful
Invited Michael Graham around to value our property and agreed to go on with them but had to chase them a week later as we had not heard anything. Finally, they got in touch, and we arranged for photos and floor plans to be sorted. ...
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“Michael Graham, Aylesbury...”

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Mar 13,2023
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Alex
By: 'Brad C'
Mar 13,2023
0 people found
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Bought from Michael Graham in Aylesbury where they were acting for the developer. Very friendly and efficient service from Graham, Alex and Jane. Alex worked very hard to secure exchange. Would happily recommend...
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“Dreadful service from the sales agent, Michae......”

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Mar 30,2022
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Michael
By: 'Mr Elijah Johnson'
Mar 30,2022
0 people found
this helpful
Dreadful service from the sales agent, Michael Conlon and unprofessional. Customer inquiries need to be review and information provided accurately. Initial registration for a property immediately after rental property became available online, contacted the office and spoke to Michael Conlon at 8.50, email from Michael with ...
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“Excellent service from start to finish from t......”

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Nov 08,2021
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Scott
By: 'Adam and Susie Payne'
Nov 08,2021
0 people found
this helpful
Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches. We felt we had real value for money, Gareth valued ...
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“Great experience. Very effective team. Anna, ......”

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Aug 18,2021
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Anna
By: 'Sarah J'
Aug 18,2021
0 people found
this helpful
Great experience. Very effective team. Anna, in particular, was very helpful with our purchase, not only demonstrating an excellent knowledge of the property and the area, but also being very effective in bridging between all the solicitors and the vendor, assisting in bringing our purchase ...
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“A process made impossible due to their poor s......”

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Jul 09,2021
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By: 'Shah'
Jul 09,2021
1 people found
this helpful
A process made impossible due to their poor sales skills, bad communication, dishonesty and appalling ignorance from management. We had agreed a sale on a property, out of the blue deep into the process when the things were moving along the agents rang up to ...
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“Be Careful...”

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Jan 20,2021
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By: 'Susan'
Jan 20,2021
4 people found
this helpful
I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being ...
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By: John clough
Apr 06, 2021
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Can you contact me - have experienced the same service - be good to use evidence from each other’s case ...

“I don't usually write bad reviews but......”

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Aug 20,2020
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By: 'Lianna'
Aug 20,2020
2 people found
this helpful
I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm ...
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“Just terrible...”

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Feb 16,2020
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By: 'NF'
Feb 16,2020
4 people found
this helpful
We were interested in buying a property that was on the market with Michael Graham. We phoned up and booked a viewing and they offered us their free mortgage advice as we're first time buyers. I gave them my contact details and they said their ...
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“Delighted with the service....”

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Aug 27,2019
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By: 'Justin'
Aug 27,2019
0 people found
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Delighted with the service. George at the Northampton Office worked very hard to secure an excellent sale price. Well done and many thanks...
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“Very Impressive Service...”

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Feb 19,2019
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Rob
By: 'Matt'
Feb 19,2019
0 people found
this helpful
Over the past two months we have viewed about 20 properties with at least 10 agents, and our experience with Michael Graham has been the best by far. Rob Fitzjohn is the most professional, knowledgable and courteous sales agent we have met. It was a privilege to ...
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“Very good experience acting in the sale of our property and would certainly use them again...”

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Jan 23,2019
Minithumbup
By: 'Stephen'
Jan 23,2019
0 people found
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MG steered the sale to a satisfactory outcome in a difficult market. All credit to them for their tenacity and focus....
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Comment on agent fees
Average
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“Excellent...”

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Dec 06,2018
Minithumbup
Ben
By: 'Pauline'
Dec 06,2018
0 people found
this helpful
A great big thank you to Ben for keeping us informed every step of the way with regard to The sale of our house. Even though they were acting on behalf of our buyers and not our sale. Ben Went above and beyond to keep ...
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“Horrible to Tenants...”

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Dec 04,2018
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Angie
By: 'The'
Dec 04,2018
1 people found
this helpful
This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs....
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Comment on agent fees
Atrocious in all respects. Outright theft.
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“Excellent service...”

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May 14,2018
Minithumbup
Ben
By: 'Simon'
May 14,2018
0 people found
this helpful
Ben Laidler offered exceptional service, in fact “above and beyond”. We could not fault his commitment, dedication and professionalism. He worked all hours and even secured our sale at 10pm on a Saturday evening whilst he was out for dinner. We had a tricky chain ...
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Comment on agent fees
Agent fees were appropriate and good value for money
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“Extremely Dishonest & Unprofessional Letting Agency We agreed to the Tenancy ......”

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Jan 17,2018
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Alex
By: 'Savy'
Jan 17,2018
10 people found
this helpful
Extremely Dishonest & Unprofessional Letting Agency We agreed to the Tenancy agreement on 23 Oct and I had been thru it & accepted it I have a list of emails and correspondence sent in regards to tenancy and it all felt going smooth until 1st November. The prospective ...
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By: Jan Taylor
Feb 17, 2018
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Not surprised to read this. My partner has propties rented through Michael Graham. There's been a change in management and the service standards have definitely fallen. We are currently looking to move these to another agent. ...

“I cannot recommend Michael Graham, in particular Perdita Okutu enough. ......”

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Dec 29,2017
Minithumbup
Perdita
By: 'Mrs'
Dec 29,2017
0 people found
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I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita ...
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Comment on agent fees
Good
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“Very poor service received, mainly from the 'Manager' Simon Gates. ......”

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Dec 21,2017
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Simon
By: 'R1991'
Dec 21,2017
7 people found
this helpful
Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ...
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Comment on agent fees
N/A
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By: R1991
Dec 22, 2017
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Hello Simon, Thank you for your professional email on here, it's a shame that the emails you sent behind the scenes off the back of this review were incredibly rude and you labelled me a 'bully' as I didn't agree with your opinion. This really does reinforce why I wrote my comments above. ...

“We chose Michael Graham after disappointing experiences with other agents – ......”

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Dec 01,2017
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Scott
By: 'Happy'
Dec 01,2017
0 people found
this helpful
We chose Michael Graham after disappointing experiences with other agents – incuding one of the national premium brands for marketing £1m-plus homes. This time we were not disappointed. The photography was significntly better than any of the others and the brochure presented our house extremely well. ...
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Comment on agent fees
Reasonable. Good compared with the major national premium brands, and good value compared with cheaper agencies and franshises whose service and expertise did not come close.
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“We have all heard the saying 'buyer beware' – with Michael ......”

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Sep 17,2017
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By: 'Seller'
Sep 17,2017
7 people found
this helpful
We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'. Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property ...
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Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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“This agent did not provide enough follow up once we ......”

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Jul 22,2017
Minithumbdown
By: 'Disappointed'
Jul 22,2017
6 people found
this helpful
This agent did not provide enough follow up once we accepted an offer on our property. The branch manager seemed apathetic most of the time and would push our questions/requests over to the sales negotiator who worked part time....
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Comment on agent fees
High fees, unfortunately the service does not match. We were not looking for value for money, we had hoped to receive an excellent service. On this occasion, we wasted our money.
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“i cannot recommend Michael graham enough and in particular Ben. ......”

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Jun 27,2017
Minithumbup
Ben
By: 'Laura'
Jun 27,2017
2 people found
this helpful
i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ...
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Comment on agent fees
Reasonable
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“Total lack of customer care from the MK branch of ......”

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May 31,2017
Minithumbdown
By: 'Steve'
May 31,2017
4 people found
this helpful
Total lack of customer care from the MK branch of Michael Graham. Poor communication throughout the sale, had to chase several times and no after sales care. I wasn't expecting a card, bottle of wine or flowers, but a simple follow up call a few ...
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Comment on agent fees
I was a buyer
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“From the first viewing of the property the communication was ......”

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May 23,2017
Minithumbup
Perdita
By: 'Vicky&Sean'
May 23,2017
0 people found
this helpful
From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted. Couldn't recommend the agents enough although ...
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“Michael Graham lettings are the worst company I have dealt ......”

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May 23,2017
Minithumbdown
By: 'James'
May 23,2017
8 people found
this helpful
Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate ...
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
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By: Mr Man
Sep 20, 2017
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Completely agree, they take every last penny they can. Total rip-off! ...

“Rebecca and her team managed the property that we lived ......”

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May 08,2017
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Rebecca
By: 'Aprile'
May 08,2017
0 people found
this helpful
Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and ...
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“My husband and I have been impressed by Michael Graham ......”

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Mar 27,2017
Minithumbup
Perdita
By: 'Louise'
Mar 27,2017
0 people found
this helpful
My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very ...
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Comment on agent fees
We could find no fault with the Agents fees
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“We used Michael Graham Stony Stratford as letting agents while ......”

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Mar 14,2017
Minithumbdown
By: 'Disgruntled'
Mar 14,2017
8 people found
this helpful
We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years. As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to ...
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Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
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“Appalling levels of professionalism, poor information up front on the ......”

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Feb 23,2017
Minithumbdown
By: 'frustrated'
Feb 23,2017
5 people found
this helpful
Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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By: Michael Graham
Feb 23, 2017
View all comments (1)
Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office on 01234 714314 and ask for the marketing department. Apologies we can't contact direct but this site gives limited information. Many thanks ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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