Michael Richards & Co
3.8/5, 33 reviews
67% recommended
50% lettings valuation accuracy
79% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 79% £1,150 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 4 4 0 0 0 0 15 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Michael Richards & Co Branches (view all 2)

“Outstanding company...”

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Feb 20,2023
Minithumbdown
Sam
By: 'Steven'
Feb 20,2023
2 people found
this helpful
Recently purchased a flat at Brentford Dock and found the management staff to be exceptionally welcoming and helpful. Sam and his team provide ongoing communication about everything from social events to explanation of service charges. The Security office is also responsive, visible, and eager to ...
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“as a contractor having worked alongside Sam T......”

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Dec 05,2022
Minithumbup
Sam
By: 'Dom'
Dec 05,2022
1 people found
this helpful
as a contractor having worked alongside Sam Thomas we have found Michael Richards to be a very pro-active and responsible company, the communication is good and all organisation and work allocation is efficient and very well executed. A pleasure to work with....
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“As a contractor working with Michael Richards......”

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Oct 10,2022
Minithumbup
Monica
By: 'Mark Norton'
Oct 10,2022
1 people found
this helpful
As a contractor working with Michael Richards & Co 30 years we have only had very positive experiences. A very well run and managed company looking after a large number of properties in the London area - aiming to maintain the properties in good order within the ...
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“Unethical company who now refuse to pay for d......”

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Aug 21,2022
Minithumbdown
Carol
By: 'Doreen'
Aug 21,2022
0 people found
this helpful
Unethical company who now refuse to pay for damage done to our garage by contractors engaged by them. In an email dated 1 January 2021 they agreed to replace the garage roof, as they had done for the only other garage that was damaged. Now Carol Cherriman ...
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“Monica Clare , Maintenance Manager at Michael......”

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Jan 19,2022
Minithumbup
Monica
By: 'Katherine'
Jan 19,2022
1 people found
this helpful
Monica Clare , Maintenance Manager at Michael Richards has consistently provided outstanding , prompt, reliable service which I am so grateful for. Monica almost always responds to emails on the same day and problems are dealt with immediately. Monica seems to understand how upsetting it can be ...
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“Alischia has been great to work with. She has......”

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Dec 17,2021
Minithumbdown
Alischia
By: 'Susana'
Dec 17,2021
1 people found
this helpful
Alischia has been great to work with. She has been really attentive and genuinely tries to help you with any issues you have....
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“Horrable company. They charge any amount, muc......”

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Sep 28,2021
Minithumbdown
By: 'pradeep'
Sep 28,2021
1 people found
this helpful
Horrable company. They charge any amount, much more than sevice charge. They just put anything in name of legal services. They made up any amount and charge almost double the serivce charge....
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“Horrible, horrible company. Our intercom has ......”

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Sep 08,2021
Minithumbdown
By: 'Lucas'
Sep 08,2021
4 people found
this helpful
Horrible, horrible company. Our intercom has broken and I found a company which would fix it today but Michael Richards wouldn't let me hire the company as they only work with cheap companies which don't have even a website. Some guy will come here on ...
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“Very positive feedback from me... In a recent......”

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Mar 20,2020
Minithumbup
Jennifer
By: 'Marta'
Mar 20,2020
0 people found
this helpful
Very positive feedback from me... In a recent very messy transaction Jennifer Withnall was most helpful and accomodating. It was a great relief to be interacting with a person who took the time to understand the issue and invest time and effort in helping me ...
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“Pathetic management - worst estate management......”

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Feb 28,2020
Minithumbdown
By: 'chris'
Feb 28,2020
8 people found
this helpful
Pathetic management - worst estate management company!!!! Poor communication from our account manager Atousa, we have now been suffering over two weeks with on and off cold showers in the middle of winter! From my experience I sImply would not recommend MR for there services, ...
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“At last an effective agent after years of poor service......”

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Feb 24,2020
Minithumbup
By: 'Charles'
Feb 24,2020
0 people found
this helpful
Michael Richards recently took responsibility for managing the estate of the property I owned in Brentford. They inherited some very poor records from the previous agents but managed to sort out the problems very effectively. I can also commend Yvonne Myers who was very helpful ...
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“This is the worst Managing Agent, I have ever......”

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Feb 17,2020
Minithumbdown
By: 'x'
Feb 17,2020
8 people found
this helpful
This is the worst Managing Agent, I have ever come across. I have been unfortunate enough to have had them "Manage" my property for over 10 years. I have to chase them each time I send an email, and even after several months, I may not ...
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“Couldn't recommend more highly. Suzanne Farna......”

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Jan 22,2020
Minithumbup
Suzanne
By: 'Deborah'
Jan 22,2020
0 people found
this helpful
Couldn't recommend more highly. Suzanne Farnan at Michael Richards has managed our property for a number of years now. Her friendly manner makes her a pleasure to deal with and the prompt and efficient way with which she handles everything means that we know that ...
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“Great Quick Service...”

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Dec 02,2019
Minithumbup
Suzanne
By: 'Stephen'
Dec 02,2019
0 people found
this helpful
I have been in the property two years now but renting for many years previously and I find the service and speed of response from Suzanne and Lorraine @ Michael Richards to be the friendliest, quickest and all round best I have encountered - better than ...
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“I have recently been in communication with Su......”

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Nov 28,2019
Minithumbup
Suzanne
By: 'steve'
Nov 28,2019
0 people found
this helpful
I have recently been in communication with Suzanne Farnan regarding a couple of property issues and improvement works required at a property Michael Richards manage. Suzanne has been very helpful and prompt in sorting out the problems and arranging works to be undertaken. Very professional ...
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“Highly recommended Lettings agency...”

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Nov 25,2019
Minithumbup
Suzanne
By: 'Charlotte'
Nov 25,2019
0 people found
this helpful
I have dealt with Suzanne Farnan at Michael Richards form many years. She is very professional, informed and highly efficient. She is the perfect Lettings agent as she is always up to date on what's needed and deals with all the day to day Lettings ...
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“I cannot recommend Michael Richards, it has a......”

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Nov 03,2019
Minithumbdown
By: 'Sophie'
Nov 03,2019
3 people found
this helpful
I cannot recommend Michael Richards, it has acted expressly against my wishes as a Landlord, prevented me from entering my property. This will be investigated as a crime. They have also been offensive to my tenants, causing my tenant to leave and creating plenty of ...
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“Lorraine Price - super efficient service - h......”

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Aug 28,2019
Minithumbup
By: 'Charles'
Aug 28,2019
1 people found
this helpful
Lorraine Price - super efficient service - has recently helped me with access issues for my frail aged mother who lives in a Michael Richards managed apartment block. I needed a proactive service and a quick turn around to help me help my mother and ...
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“Sue Farnan's help and advice has been invalua......”

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Aug 08,2019
Minithumbup
Suzanne
By: 'Richard'
Aug 08,2019
1 people found
this helpful
Sue Farnan's help and advice has been invaluable to us as first time landlords. When we decided some years ago to convert the space above our Social Club into flats, Sue helped us with advice on the best configuration for the flats to maximise rental ...
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“mr...”

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Dec 04,2018
Minithumbup
elizabeth
By: 'MR'
Dec 04,2018
0 people found
this helpful
Elizabeth robins has been fantastic a great help, going the extra mile I cannot thank her enough for how helpful she has been best staff member Michael Richards have had by far PLEASE KEEP HOLD OF HER!...
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“5 Star Service from Suzanne!!!...”

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Sep 23,2018
Minithumbup
Suzanne
By: 'Mrs'
Sep 23,2018
0 people found
this helpful
I have been renting privately for the last 12 years and during that time have used three different property agents. My experience with Suzanne Farnan at Michael Richards has been absolutely outstanding and has by far, been the best service I have received from an agent. ...
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Comment on agent fees
The agents fees are fair and lower than what I have paid in the past.
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“The best....”

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Jul 13,2018
Minithumbup
By: 'Island'
Jul 13,2018
0 people found
this helpful
A truly positive and proactive company. Rapid response to anything we ask producing positive results. Lorraine Prince is excellent. Recommended....
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Comment on agent fees
Very competitive fees.
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“They have been very helpful, we moved our management back ......”

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Oct 16,2017
Minithumbup
By: 'Dave_London'
Oct 16,2017
0 people found
this helpful
They have been very helpful, we moved our management back in April 2015, the old agents were so unresponsive. Following our move to Michael Richards we have received the service we had longed for, they respond quickly and pro-actively manage our block...
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Comment on agent fees
Fees are good value
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“I have lived in a Michael Richards managed block for ......”

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Oct 10,2017
Minithumbup
By: 'Mr'
Oct 10,2017
0 people found
this helpful
I have lived in a Michael Richards managed block for many years and have always found them to be knowledgeable and have dealt with any queries that I have had in a timely and professional manner....
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Comment on agent fees
Having researched managing agents fees I know theirs to be competitive and consider them to be good value for money
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“My dealings with Michael Richards have always been excellent I ......”

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Sep 20,2017
Minithumbup
By: 'Mrs'
Sep 20,2017
0 people found
this helpful
My dealings with Michael Richards have always been excellent I would highly recommend them. I really like the personal service from this long standing family firm. I feel that they care and if I go into their offices at any time they always make me ...
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Comment on agent fees
good
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“I have always found the staff at Michael Richards pleasant ......”

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Sep 20,2017
Minithumbup
By: 'Mr'
Sep 20,2017
0 people found
this helpful
I have always found the staff at Michael Richards pleasant to deal with, approachable and quick to respond. I have no issue in recommending their services to anyone looking for a quality managing agents....
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“Michael Richards & Co have been our managing agents for years ......”

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Sep 20,2017
Minithumbup
By: 'Kitty'
Sep 20,2017
0 people found
this helpful
Michael Richards & Co have been our managing agents for years and I have always found the staff very helpful and friendly. Whenever I contact them they go out of their way to help me....
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Comment on agent fees
good
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“MR manage our building which is made up of five ......”

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Jan 11,2017
Minithumbdown
By: 'Flat2'
Jan 11,2017
8 people found
this helpful
MR manage our building which is made up of five flats in S London and the project management is appalling and the member of staff dealing with it has been extremely rude. They are currently trying to arrange the installation of a new intercom system. ...
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“I cannot praise Michael Richards & Co enough, nothing is too ......”

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Jan 04,2017
Minithumbup
By: 'Peewee'
Jan 04,2017
0 people found
this helpful
I cannot praise Michael Richards & Co enough, nothing is too much trouble for them and the staff are warm and friendly. They are my managing agents and I have always had a positive response from them whatever the query....
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Comment on agent fees
Agents fees are below average.
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“this company has made life hell over the last 10yrs. ......”

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Aug 12,2016
Minithumbdown
By: 'rhoda'
Aug 12,2016
12 people found
this helpful
this company has made life hell over the last 10yrs. they do exactly what they want without asking the leaseholders ok. then bill us with inflated invoices, they have broken section 20 many times,(not getting estimates ,inflated insurances etc )they should not be even managing ...
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Comment on agent fees
Disgusting!
Was this helpful? Yes
By: Dismayed
Jun 26, 2017
View all comments (2)
Comments above are wholly echoed by my experience dealing with this company. They are rude beyond belief, I have been called a liar and spoken down to on the phone, when dealing via email it takes days for responses which are incomplete (they literally ignore half the questions posed) and yet they then expect responses back immediately. We had an ongoing saga for some basic works, had inflated bills, inaccurate invoices, emails addressed to wrong people, unnecessary signs popping up in communal ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Michael Richards & Co

Regional Awards won by Michael Richards & Co

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