Branch: London, 401 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW8
Branch: London, 401 Chiswick High Road
Lettings (as a Tenant)
Postcode: TW8
2people found this helpful
Recently purchased a flat at Brentford Dock and found the management staff to be exceptionally welcoming and helpful. Sam and his team provide ongoing communication about everything from social events to explanation of service charges. The Security office is also responsive, visible, and eager to ... read full review
“as a contractor having worked alongside Sam T......”
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5 Star Review
Dec 05,2022
Sam
By:
'Dom'
Dec 05,2022
Branch: London, 401 Chiswick High Road
Services: Property Management
Would you recommend?: Yes
Postcode: TW8
Branch: London, 401 Chiswick High Road
Property Management
Postcode: TW8
1people found this helpful
as a contractor having worked alongside Sam Thomas we have found Michael Richards to be a very pro-active and responsible company, the communication is good and all organisation and work allocation is efficient and very well executed.
A pleasure to work with.... read full review
“As a contractor working with Michael Richards......”
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5 Star Review
Oct 10,2022
Monica
By:
'Mark Norton'
Oct 10,2022
Branch: Isleworth, The Power House
Services: Property Management
Would you recommend?: Yes
Postcode: SW17
Branch: Isleworth, The Power House
Property Management
Postcode: SW17
1people found this helpful
As a contractor working with Michael Richards & Co 30 years we have only had very positive experiences. A very well run and managed company looking after a large number of properties in the London area - aiming to maintain the properties in good order within the ... read full review
“Unethical company who now refuse to pay for d......”
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1 Star Review
Aug 21,2022
Carol
By:
'Doreen'
Aug 21,2022
Branch: Isleworth, The Power House
Services: Property Management
Would you recommend?: No
Postcode: W13
Branch: Isleworth, The Power House
Property Management
Postcode: W13
0people found this helpful
Unethical company who now refuse to pay for damage done to our garage by contractors engaged by them. In an email dated 1 January 2021 they agreed to replace the garage roof, as they had done for the only other garage that was damaged. Now Carol Cherriman ... read full review
“Monica Clare , Maintenance Manager at Michael......”
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5 Star Review
Jan 19,2022
Monica
By:
'Katherine'
Jan 19,2022
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: W11
Branch: Isleworth, The Power House
They manage our building
Postcode: W11
1people found this helpful
Monica Clare , Maintenance Manager at Michael Richards has consistently provided outstanding , prompt, reliable service which I am so grateful for. Monica almost always responds to emails on the same day and problems are dealt with immediately. Monica seems to understand how upsetting it can be ... read full review
“Horrable company. They charge any amount, muc......”
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1 Star Review
Sep 28,2021
By:
'pradeep'
Sep 28,2021
Branch: London, 401 Chiswick High Road
Services: They manage our building
Would you recommend?: No
Postcode: TW8
Branch: London, 401 Chiswick High Road
They manage our building
Postcode: TW8
1people found this helpful
Horrable company. They charge any amount, much more than sevice charge. They just put anything in name of legal services. They made up any amount and charge almost double the serivce charge.... read full review
“Horrible, horrible company. Our intercom has ......”
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1 Star Review
Sep 08,2021
By:
'Lucas'
Sep 08,2021
Branch: London, 401 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W14
Branch: London, 401 Chiswick High Road
Lettings (as a Tenant)
Postcode: W14
4people found this helpful
Horrible, horrible company. Our intercom has broken and I found a company which would fix it today but Michael Richards wouldn't let me hire the company as they only work with cheap companies which don't have even a website.
Some guy will come here on ... read full review
“Very positive feedback from me... In a recent......”
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5 Star Review
Mar 20,2020
Jennifer
By:
'Marta'
Mar 20,2020
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: W14
Branch: Isleworth, The Power House
They manage our building
Postcode: W14
0people found this helpful
Very positive feedback from me... In a recent very messy transaction Jennifer Withnall was most helpful and accomodating. It was a great relief to be interacting with a person who took the time to understand the issue and invest time and effort in helping me ... read full review
Branch: Isleworth, The Power House
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TW8
Branch: Isleworth, The Power House
Lettings (as a Landlord)
Postcode: TW8
8people found this helpful
Pathetic management - worst estate management company!!!!
Poor communication from our account manager Atousa, we have now been suffering over two weeks with on and off cold showers in the middle of winter!
From my experience I sImply would not recommend MR for there services, ... read full review
“At last an effective agent after years of poor service......”
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4 Star Review
Feb 24,2020
By:
'Charles'
Feb 24,2020
Branch: Isleworth, The Power House
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TW8
Branch: Isleworth, The Power House
Lettings (as a Landlord)
Postcode: TW8
0people found this helpful
Michael Richards recently took responsibility for managing the estate of the property I owned in Brentford. They inherited some very poor records from the previous agents but managed to sort out the problems very effectively. I can also commend Yvonne Myers who was very helpful ... read full review
“This is the worst Managing Agent, I have ever......”
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1 Star Review
Feb 17,2020
By:
'x'
Feb 17,2020
Branch: London, 401 Chiswick High Road
Services: They manage our building
Would you recommend?: No
Postcode: NW6
Branch: London, 401 Chiswick High Road
They manage our building
Postcode: NW6
8people found this helpful
This is the worst Managing Agent, I have ever come across. I have been unfortunate enough to have had them "Manage" my property for over 10 years. I have to chase them each time I send an email, and even after several months, I may not ... read full review
“Couldn't recommend more highly. Suzanne Farna......”
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5 Star Review
Jan 22,2020
Suzanne
By:
'Deborah'
Jan 22,2020
Branch: Isleworth, The Power House
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NW6
Branch: Isleworth, The Power House
Lettings (as a Landlord)
Postcode: NW6
0people found this helpful
Couldn't recommend more highly. Suzanne Farnan at Michael Richards has managed our property for a number of years now. Her friendly manner makes her a pleasure to deal with and the prompt and efficient way with which she handles everything means that we know that ... read full review
Branch: Isleworth, The Power House
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W5
Branch: Isleworth, The Power House
Lettings (as a Tenant)
Postcode: W5
0people found this helpful
I have been in the property two years now but renting for many years previously and I find the service and speed of response from Suzanne and Lorraine @ Michael Richards to be the friendliest, quickest and all round best I have encountered - better than ... read full review
“I have recently been in communication with Su......”
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5 Star Review
Nov 28,2019
Suzanne
By:
'steve'
Nov 28,2019
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: TW15
Branch: Isleworth, The Power House
They manage our building
Postcode: TW15
0people found this helpful
I have recently been in communication with Suzanne Farnan regarding a couple of property issues and improvement works required at a property Michael Richards manage. Suzanne has been very helpful and prompt in sorting out the problems and arranging works to be undertaken. Very professional ... read full review
Branch: Isleworth, The Power House
Services: Property Management
Would you recommend?: Yes
Postcode: W5
Branch: Isleworth, The Power House
Property Management
Postcode: W5
0people found this helpful
I have dealt with Suzanne Farnan at Michael Richards form many years. She is very professional, informed and highly efficient. She is the perfect Lettings agent as she is always up to date on what's needed and deals with all the day to day Lettings ... read full review
“I cannot recommend Michael Richards, it has a......”
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1 Star Review
Nov 03,2019
By:
'Sophie'
Nov 03,2019
Branch: Isleworth, The Power House
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W4
Branch: Isleworth, The Power House
Lettings (as a Landlord)
Postcode: W4
3people found this helpful
I cannot recommend Michael Richards, it has acted expressly against my wishes as a Landlord, prevented me from entering my property. This will be investigated as a crime.
They have also been offensive to my tenants, causing my tenant to leave and creating plenty of ... read full review
“Lorraine Price - super efficient service - h......”
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5 Star Review
Aug 28,2019
By:
'Charles'
Aug 28,2019
Branch: London, 401 Chiswick High Road
Services: They manage our building
Would you recommend?: Yes
Postcode: W14
Branch: London, 401 Chiswick High Road
They manage our building
Postcode: W14
1people found this helpful
Lorraine Price - super efficient service - has recently helped me with access issues for my frail aged mother who lives in a Michael Richards managed apartment block. I needed a proactive service and a quick turn around to help me help my mother and ... read full review
“Sue Farnan's help and advice has been invalua......”
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5 Star Review
Aug 08,2019
Suzanne
By:
'Richard'
Aug 08,2019
Branch: Isleworth, The Power House
Services: Lettings (as a Landlord)
Rent PCM: £1150 Would you recommend?: Yes
Postcode: TW8
Branch: Isleworth, The Power House
Lettings (as a Landlord)
Rent PCM: £1150 Postcode: TW8
1people found this helpful
Sue Farnan's help and advice has been invaluable to us as first time landlords. When we decided some years ago to convert the space above our Social Club into flats, Sue helped us with advice on the best configuration for the flats to maximise rental ... read full review
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: N33
Branch: Isleworth, The Power House
They manage our building
Postcode: N33
0people found this helpful
Elizabeth robins has been fantastic
a great help, going the extra mile
I cannot thank her enough for how helpful she has been
best staff member Michael Richards have had by far
PLEASE KEEP HOLD OF HER!... read full review
Branch: Isleworth, The Power House
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW18
Branch: Isleworth, The Power House
Lettings (as a Tenant)
Postcode: TW18
0people found this helpful
I have been renting privately for the last 12 years and during that time have used three different property agents. My experience with Suzanne Farnan at Michael Richards has been absolutely outstanding and has by far, been the best service I have received from an agent. ... read full review
Comment on agent fees
The agents fees are fair and lower than what I have paid in the past.
Branch: Isleworth, The Power House
Services: Property Management
Would you recommend?: Yes
Postcode: TW8
Branch: Isleworth, The Power House
Property Management
Postcode: TW8
0people found this helpful
A truly positive and proactive company.
Rapid response to anything we ask producing positive results.
Lorraine Prince is excellent.
Recommended.... read full review
“They have been very helpful, we moved our management back ......”
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5 Star Review
Oct 16,2017
By:
'Dave_London'
Oct 16,2017
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: W2
Branch: Isleworth, The Power House
They manage our building
Postcode: W2
0people found this helpful
They have been very helpful, we moved our management back in April 2015, the old agents were so unresponsive. Following our move to Michael Richards we have received the service we had longed for, they respond quickly and pro-actively manage our block... read full review
“I have lived in a Michael Richards managed block for ......”
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4 Star Review
Oct 10,2017
By:
'Mr'
Oct 10,2017
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: Yes
Postcode: W4
Branch: Isleworth, The Power House
They manage our building
Postcode: W4
0people found this helpful
I have lived in a Michael Richards managed block for many years and have always found them to be knowledgeable and have dealt with any queries that I have had in a timely and professional manner.... read full review
Comment on agent fees
Having researched managing agents fees I know theirs to be competitive and consider them to be good value for money
“My dealings with Michael Richards have always been excellent I ......”
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5 Star Review
Sep 20,2017
By:
'Mrs'
Sep 20,2017
Branch: Isleworth, The Power House
Services: They manage our estate
Would you recommend?: Yes
Postcode: W5
Branch: Isleworth, The Power House
They manage our estate
Postcode: W5
0people found this helpful
My dealings with Michael Richards have always been excellent I would highly recommend them. I really like the personal service from this long standing family firm. I feel that they care and if I go into their offices at any time they always make me ... read full review
“I have always found the staff at Michael Richards pleasant ......”
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5 Star Review
Sep 20,2017
By:
'Mr'
Sep 20,2017
Branch: Isleworth, The Power House
Services: They manage our estate
Would you recommend?: Yes
Postcode: WC1
Branch: Isleworth, The Power House
They manage our estate
Postcode: WC1
0people found this helpful
I have always found the staff at Michael Richards pleasant to deal with, approachable and quick to respond. I have no issue in recommending their services to anyone looking for a quality managing agents.... read full review
“Michael Richards & Co have been our managing agents for years ......”
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5 Star Review
Sep 20,2017
By:
'Kitty'
Sep 20,2017
Branch: Isleworth, The Power House
Services: They manage our estate
Would you recommend?: Yes
Postcode: W4
Branch: Isleworth, The Power House
They manage our estate
Postcode: W4
0people found this helpful
Michael Richards & Co have been our managing agents for years and I have always found the staff very helpful and friendly. Whenever I contact them they go out of their way to help me.... read full review
“MR manage our building which is made up of five ......”
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1 Star Review
Jan 11,2017
By:
'Flat2'
Jan 11,2017
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: No
Postcode: SW2
Branch: Isleworth, The Power House
They manage our building
Postcode: SW2
8people found this helpful
MR manage our building which is made up of five flats in S London and the project management is appalling and the member of staff dealing with it has been extremely rude.
They are currently trying to arrange the installation of a new intercom system. ... read full review
“I cannot praise Michael Richards & Co enough, nothing is too ......”
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5 Star Review
Jan 04,2017
By:
'Peewee'
Jan 04,2017
Branch: Isleworth, The Power House
Services: Lettings (as a Tenant)
Rent PCM: £1250 Would you recommend?: Yes
Postcode: W5
Branch: Isleworth, The Power House
Lettings (as a Tenant)
Rent PCM: £1250 Postcode: W5
0people found this helpful
I cannot praise Michael Richards & Co enough, nothing is too much trouble for them and the staff are warm and friendly. They are my managing agents and I have always had a positive response from them whatever the query.... read full review
“this company has made life hell over the last 10yrs. ......”
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1 Star Review
Aug 12,2016
By:
'rhoda'
Aug 12,2016
Branch: Isleworth, The Power House
Services: They manage our building
Would you recommend?: No
Postcode: CT11
Branch: Isleworth, The Power House
They manage our building
Postcode: CT11
12people found this helpful
this company has made life hell over the last 10yrs. they do exactly what they want without asking the leaseholders ok. then bill us with inflated invoices, they have broken section 20 many times,(not getting estimates ,inflated insurances etc )they should not be even managing ... read full review
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(2)
Comments above are wholly echoed by my experience dealing with this company. They are rude beyond belief, I have been called a liar and spoken down to on the phone, when dealing via email it takes days for responses which are incomplete (they literally ignore half the questions posed) and yet they then expect responses back immediately. We had an ongoing saga for some basic works, had inflated bills, inaccurate invoices, emails addressed to wrong people, unnecessary signs popping up in communal ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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