Michael Richards & Co

3.00/5 rating 6 reviews
  • 33% valuation accuracy
  • 50% recommend
  • 33% fee satisfaction
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Jan 11,2017
Minithumbdown
By: 'Flat2'
Jan 11,2017
3 people found
this helpful
MR manage our building which is made up of five flats in S London and the project management is appalling and the member of staff dealing with it has been extremely rude. They are currently trying to arrange the installation of a new intercom system. One letter was sent out in the summer to say that they would be doing this and will be in touch with further information including costs. The next communication was in December and was an order to allow access to the building that week as the e...
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Jan 04,2017
Minithumbup
By: 'Peewee'
Jan 04,2017
0 people found
this helpful
I cannot praise Michael Richards & Co enough, nothing is too much trouble for them and the staff are warm and friendly. They are my managing agents and I have always had a positive response from them whatever the query....
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Comment on agent fees
Agents fees are below average.
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Aug 12,2016
Minithumbdown
By: 'rhoda'
Aug 12,2016
7 people found
this helpful
this company has made life hell over the last 10yrs. they do exactly what they want without asking the leaseholders ok. then bill us with inflated invoices, they have broken section 20 many times,(not getting estimates ,inflated insurances etc )they should not be even managing our property ,because there is no clause in the lease that they can, re leaseholder act 2002....
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Comment on agent fees
Disgusting!
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By: Dismayed
Jun 26, 2017
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Comments above are wholly echoed by my experience dealing with this company. They are rude beyond belief, I have been called a liar and spoken down to on the phone, when dealing via email it takes days for responses which are incomplete (they literally ignore half the questions posed) and yet they then expect responses back immediately. We had an ongoing saga for some basic works, had inflated bills, inaccurate invoices, emails addressed to wrong people, unnecessary signs popping up in communal ...
Mar 13,2014
Minithumbup
By: 'Azimov'
Mar 13,2014
0 people found
this helpful
Michael Richards have managed our building for over 10 years. They have been instrumental in providing good service throughout. We are a block of 50+ flats and we are all extremely pleased with their service and communication....
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Apr 18,2009
Minithumbup
By: 'D'
Apr 18,2009
0 people found
this helpful
I've rented through Michael Richards for over 5 years. They've been friendly and helpful resolving issues quickly. Jenny deals with us and she's awesome. Some of the odd-job maintenance work that their subcontractors do can be a little questionable. But all round excellent....
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Dec 05,2008
Minithumbdown
By: 'Jim'
Dec 05,2008
5 people found
this helpful
This company demonstrates a sheer inability to resolve problems. Telephone calls never returned and Mail correspondance never replied to, surly and uncooperative telephone manner from reception. Repeated (weekly) requests for payment, yet choose to ignore you when payment is attempted. Far too quick to throw solicitors letters at you, unreasonably slow to actually be of help or service to you. Deal with this Agency at your peril....
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Michael Richards & Co - Chiswick, London, W4
Office 1
401 Chiswick High Road, London W4 4AS
(2)
Michael Richards & Co - Hounslow, Isleworth, TW7
Office 2
The Power House, Isleworth TW76QA
(3)


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