Michael Richards & Co
4.1/5, 24 reviews
79% recommended
50% lettings valuation accuracy
89% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 24
20th Mar 2020
reviewed by 'Marta'
“Very positive feedback from me... In a recent very messy transaction Jennifer Withnall was most helpful and accomodating. It was ......”
28th Feb 2020
reviewed by 'chris'
“Pathetic management - worst estate management company!!!!Poor communication from our account manager Atousa, we have now been suffering over ......”
24th Feb 2020
reviewed by 'Charles'
“Michael Richards recently took responsibility for managing the estate of the property I owned in Brentford. They inherited some very ......”
17th Feb 2020
reviewed by 'x'
“This is the worst Managing Agent, I have ever come across. I have been unfortunate enough to have had them "......”
22nd Jan 2020
reviewed by 'Deborah'
“Couldn't recommend more highly. Suzanne Farnan at Michael Richards has managed our property for a number of years now. Her ......”
2nd Dec 2019
reviewed by 'Stephen'
“I have been in the property two years now but renting for many years previously and I find the service ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 89% £1,150 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 4 1 0 0 0 0 12 3
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Michael Richards & Co Branches (view all 2)
Isleworth, TW7
London, W4

“Very positive feedback from me... In a recent......”

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Mar 20,2020
Minithumbup
By: 'Marta'
Mar 20,2020
0 people found
this helpful
Very positive feedback from me... In a recent very messy transaction Jennifer Withnall was most helpful and accomodating. It was a great relief to be interacting with a person who took the time to understand the issue and invest time and effort in helping me ...
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“Pathetic management - worst estate management......”

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Feb 28,2020
Minithumbdown
By: 'chris'
Feb 28,2020
2 people found
this helpful
Pathetic management - worst estate management company!!!! Poor communication from our account manager Atousa, we have now been suffering over two weeks with on and off cold showers in the middle of winter! From my experience I sImply would not recommend MR for there services, ...
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“At last an effective agent after years of poor service......”

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Feb 24,2020
Minithumbup
By: 'Charles'
Feb 24,2020
0 people found
this helpful
Michael Richards recently took responsibility for managing the estate of the property I owned in Brentford. They inherited some very poor records from the previous agents but managed to sort out the problems very effectively. I can also commend Yvonne Myers who was very helpful ...
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“This is the worst Managing Agent, I have ever......”

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Feb 17,2020
Minithumbdown
By: 'x'
Feb 17,2020
4 people found
this helpful
This is the worst Managing Agent, I have ever come across. I have been unfortunate enough to have had them "Manage" my property for over 10 years. I have to chase them each time I send an email, and even after several months, I may not ...
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“Couldn't recommend more highly. Suzanne Farna......”

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Jan 22,2020
Minithumbup
By: 'Deborah'
Jan 22,2020
0 people found
this helpful
Couldn't recommend more highly. Suzanne Farnan at Michael Richards has managed our property for a number of years now. Her friendly manner makes her a pleasure to deal with and the prompt and efficient way with which she handles everything means that we know that ...
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“Great Quick Service...”

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Dec 02,2019
Minithumbup
By: 'Stephen'
Dec 02,2019
0 people found
this helpful
I have been in the property two years now but renting for many years previously and I find the service and speed of response from Suzanne and Lorraine @ Michael Richards to be the friendliest, quickest and all round best I have encountered - better than ...
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“I have recently been in communication with Su......”

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Nov 28,2019
Minithumbup
By: 'steve'
Nov 28,2019
0 people found
this helpful
I have recently been in communication with Suzanne Farnan regarding a couple of property issues and improvement works required at a property Michael Richards manage. Suzanne has been very helpful and prompt in sorting out the problems and arranging works to be undertaken. Very professional ...
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“Highly recommended Lettings agency...”

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Nov 25,2019
Minithumbup
By: 'Charlotte'
Nov 25,2019
0 people found
this helpful
I have dealt with Suzanne Farnan at Michael Richards form many years. She is very professional, informed and highly efficient. She is the perfect Lettings agent as she is always up to date on what's needed and deals with all the day to day Lettings ...
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“Lorraine Price - super efficient service - h......”

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Aug 28,2019
Minithumbup
By: 'Charles'
Aug 28,2019
0 people found
this helpful
Lorraine Price - super efficient service - has recently helped me with access issues for my frail aged mother who lives in a Michael Richards managed apartment block. I needed a proactive service and a quick turn around to help me help my mother and ...
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“Sue Farnan's help and advice has been invalua......”

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Aug 08,2019
Minithumbup
By: 'Richard'
Aug 08,2019
0 people found
this helpful
Sue Farnan's help and advice has been invaluable to us as first time landlords. When we decided some years ago to convert the space above our Social Club into flats, Sue helped us with advice on the best configuration for the flats to maximise rental ...
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“mr...”

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Dec 04,2018
Minithumbup
By: 'MR'
Dec 04,2018
0 people found
this helpful
Elizabeth robins has been fantastic a great help, going the extra mile I cannot thank her enough for how helpful she has been best staff member Michael Richards have had by far PLEASE KEEP HOLD OF HER!...
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“5 Star Service from Suzanne!!!...”

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Sep 23,2018
Minithumbup
By: 'Mrs'
Sep 23,2018
0 people found
this helpful
I have been renting privately for the last 12 years and during that time have used three different property agents. My experience with Suzanne Farnan at Michael Richards has been absolutely outstanding and has by far, been the best service I have received from an agent. ...
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Comment on agent fees
The agents fees are fair and lower than what I have paid in the past.
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“The best....”

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Jul 13,2018
Minithumbup
By: 'Island'
Jul 13,2018
0 people found
this helpful
A truly positive and proactive company. Rapid response to anything we ask producing positive results. Lorraine Prince is excellent. Recommended....
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Comment on agent fees
Very competitive fees.
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“They have been very helpful, we moved our management back ......”

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Oct 16,2017
Minithumbup
By: 'Dave_London'
Oct 16,2017
0 people found
this helpful
They have been very helpful, we moved our management back in April 2015, the old agents were so unresponsive. Following our move to Michael Richards we have received the service we had longed for, they respond quickly and pro-actively manage our block...
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Comment on agent fees
Fees are good value
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“I have lived in a Michael Richards managed block for ......”

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Oct 10,2017
Minithumbup
By: 'Mr'
Oct 10,2017
0 people found
this helpful
I have lived in a Michael Richards managed block for many years and have always found them to be knowledgeable and have dealt with any queries that I have had in a timely and professional manner....
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Comment on agent fees
Having researched managing agents fees I know theirs to be competitive and consider them to be good value for money
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“My dealings with Michael Richards have always been excellent I ......”

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Sep 20,2017
Minithumbup
By: 'Mrs'
Sep 20,2017
0 people found
this helpful
My dealings with Michael Richards have always been excellent I would highly recommend them. I really like the personal service from this long standing family firm. I feel that they care and if I go into their offices at any time they always make me ...
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Comment on agent fees
good
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“I have always found the staff at Michael Richards pleasant ......”

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Sep 20,2017
Minithumbup
By: 'Mr'
Sep 20,2017
0 people found
this helpful
I have always found the staff at Michael Richards pleasant to deal with, approachable and quick to respond. I have no issue in recommending their services to anyone looking for a quality managing agents....
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“Michael Richards & Co have been our managing agents for years ......”

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Sep 20,2017
Minithumbup
By: 'Kitty'
Sep 20,2017
0 people found
this helpful
Michael Richards & Co have been our managing agents for years and I have always found the staff very helpful and friendly. Whenever I contact them they go out of their way to help me....
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Comment on agent fees
good
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“MR manage our building which is made up of five ......”

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Jan 11,2017
Minithumbdown
By: 'Flat2'
Jan 11,2017
6 people found
this helpful
MR manage our building which is made up of five flats in S London and the project management is appalling and the member of staff dealing with it has been extremely rude. They are currently trying to arrange the installation of a new intercom system. ...
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“I cannot praise Michael Richards & Co enough, nothing is too ......”

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Jan 04,2017
Minithumbup
By: 'Peewee'
Jan 04,2017
0 people found
this helpful
I cannot praise Michael Richards & Co enough, nothing is too much trouble for them and the staff are warm and friendly. They are my managing agents and I have always had a positive response from them whatever the query....
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Comment on agent fees
Agents fees are below average.
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“this company has made life hell over the last 10yrs. ......”

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Aug 12,2016
Minithumbdown
By: 'rhoda'
Aug 12,2016
9 people found
this helpful
this company has made life hell over the last 10yrs. they do exactly what they want without asking the leaseholders ok. then bill us with inflated invoices, they have broken section 20 many times,(not getting estimates ,inflated insurances etc )they should not be even managing ...
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Comment on agent fees
Disgusting!
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By: Dismayed
Jun 26, 2017
View all comments (2)
Comments above are wholly echoed by my experience dealing with this company. They are rude beyond belief, I have been called a liar and spoken down to on the phone, when dealing via email it takes days for responses which are incomplete (they literally ignore half the questions posed) and yet they then expect responses back immediately. We had an ongoing saga for some basic works, had inflated bills, inaccurate invoices, emails addressed to wrong people, unnecessary signs popping up in communal ...

“Michael Richards have managed our building for over 10 years. They ......”

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Mar 13,2014
Minithumbup
By: 'Azimov'
Mar 13,2014
0 people found
this helpful
Michael Richards have managed our building for over 10 years. They have been instrumental in providing good service throughout. We are a block of 50+ flats and we are all extremely pleased with their service and communication....
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“I've rented through Michael Richards for over 5 years. They've been ......”

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Apr 18,2009
Minithumbup
By: 'D'
Apr 18,2009
0 people found
this helpful
I've rented through Michael Richards for over 5 years. They've been friendly and helpful resolving issues quickly. Jenny deals with us and she's awesome. Some of the odd-job maintenance work that their subcontractors do can be a little questionable. But all round excellent....
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“This company demonstrates a sheer inability to resolve problems.Telephone ......”

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Dec 05,2008
Minithumbdown
By: 'Jim'
Dec 05,2008
9 people found
this helpful
This company demonstrates a sheer inability to resolve problems. Telephone calls never returned and Mail correspondance never replied to, surly and uncooperative telephone manner from reception. Repeated (weekly) requests for payment, yet choose to ignore you when payment is attempted. Far too quick to throw ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Michael Richards & Co

Individual Branch Awards

Isleworth, TW7


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