“Rubbish service. Phone lines are always busy.......”
1 Star Review
Aug 15,2023
By:
'D'
Aug 15,2023
Branch: Middlesbrough, 64 Borough Road
Services: Prospective Vendor/Buyer
Would you recommend?: No
Postcode: TS3
Branch: Middlesbrough, 64 Borough Road
Prospective Vendor/Buyer
Postcode: TS3
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Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole....
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“Use another agency if you can!...”
1 Star Review
Nov 10,2021
By:
'L.'
Nov 10,2021
Branch: Stockton-on-Tees, 59 High Street
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: SO17
Branch: Stockton-on-Tees, 59 High Street
Lettings (as a Tenant)
Rent PCM: £525
Postcode: SO17
0
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I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few ...
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“Absolute petty swindlers. Showed grossly mis......”
1 Star Review
Sep 20,2021
By:
'Timi'
Sep 20,2021
Branch: Middlesbrough, 64 Borough Road
Services: Lettings (Prospective customer)
Rent PCM: £450
Would you recommend?: No
Postcode: TS4
Branch: Middlesbrough, 64 Borough Road
Lettings (Prospective customer)
Rent PCM: £450
Postcode: TS4
1
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Absolute petty swindlers.
Showed grossly misrepresented property on rightmove, then flatly refused to refund my holding deposit after I had the property viewed.
They also blatantly tried to funnel me in committing to renting, and paying the full deposit before I had actually insisted on ...
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“Gill in the Billingham branch has been extrem......”
5 Star Review
Jun 25,2021
By:
'Sharon'
Jun 25,2021
Branch: Billingham, 10 Town Square
Services: Sales (as a Vendor)
Sold price: £120000
Would you recommend?: Yes
Postcode: TS23
Branch: Billingham, 10 Town Square
Sales (as a Vendor)
Sold price: £120000
Postcode: TS23
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Gill in the Billingham branch has been extremely helpful and patient with me during the sellling process. Due to a recent health scare and waiting to get a mortgage in place for my situation Gill has been very calm and knowledgeable....
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“Great team, Gill and Matthew were great. They......”
5 Star Review
Jun 16,2021
By:
'philip'
Jun 16,2021
Branch: Billingham, 10 Town Square
Services: Sales (as a Vendor)
Sold price: £206000
Would you recommend?: Yes
Postcode: TS23
Branch: Billingham, 10 Town Square
Sales (as a Vendor)
Sold price: £206000
Postcode: TS23
0
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Great team, Gill and Matthew were great. They were patient and offered good advice throughout the sales process. I’d recommend them....
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“Great Team. Staff are very helpful, professi......”
5 Star Review
Jun 16,2021
By:
'Marie'
Jun 16,2021
Branch: Billingham, 10 Town Square
Services: Sales (as a Vendor)
Sold price: £220000
Would you recommend?: Yes
Postcode: TS22
Branch: Billingham, 10 Town Square
Sales (as a Vendor)
Sold price: £220000
Postcode: TS22
0
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Great Team. Staff are very helpful, professional and made selling my property very easy. Nothing was too much trouble.
Would definitely recommend Michael Poole....
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“Sophie and Emma at the redcar branch are amaz......”
5 Star Review
May 24,2021
By:
'Claire'
May 24,2021
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Sold price: £150000
Would you recommend?: Yes
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Sold price: £150000
Postcode: TS10
0
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Sophie and Emma at the redcar branch are amazing. Really friendly and efficient and good at their job. I am always kept updated at every stage of the sale and will always ring me back when I leave a voicemail. I feel confident with them ...
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“Fantastic! Can honestly say, having sold 4 pr......”
5 Star Review
May 16,2021
By:
'David'
May 16,2021
Branch: Ingleby Barwick, Myton Park Myton Road
Services: Sales (as a Vendor)
Sold price: £147500
Would you recommend?: Yes
Postcode: TS17
Branch: Ingleby Barwick, Myton Park Myton Road
Sales (as a Vendor)
Sold price: £147500
Postcode: TS17
0
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Fantastic! Can honestly say, having sold 4 previous properties with different agents over the last 30 years, that the service level provided by Michael Poole has been outstanding! Everything that we were told happened in a timely manner and Anna never failed to return emails, phone calls ...
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“Terrible and unrelable!!...”
1 Star Review
May 16,2021
By:
'Lesley Noble'
May 16,2021
Branch: Middlesbrough, 64 Borough Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TS26
Branch: Middlesbrough, 64 Borough Road
Lettings (Prospective customer)
Postcode: TS26
3
people found
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Terrible customer service. Phoned several times to view a house and they kept saying they would ring back to organise viewing and I would be first to view. When they didnt ring the next day I rang yet again only to be told someone else ...
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3
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“Absolute professionals. Shout out to Victoria......”
5 Star Review
Apr 12,2021
By:
'Michelle'
Apr 12,2021
Branch: Middlesbrough, 95 Guisborough Road
Services: Sales (as a Buyer)
Sold price: £80000
Would you recommend?: Yes
Postcode: TS8
Branch: Middlesbrough, 95 Guisborough Road
Sales (as a Buyer)
Sold price: £80000
Postcode: TS8
0
people found
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Absolute professionals. Shout out to Victoria Wood who is wonderful and kept me sane throughout by guiding me through the buying process which I did not have much experience of. Thankyou!!! X...
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“Rebecca plant helped myself and my partner fi......”
5 Star Review
Apr 07,2021
By:
'Amy'
Apr 07,2021
Branch: Ingleby Barwick, Myton Park Myton Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: TS19
Branch: Ingleby Barwick, Myton Park Myton Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: TS19
0
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Rebecca plant helped myself and my partner find our first property and was a fantastic and valuable help the whole way through from start to finish.
Very understanding and kind, we believe without her we wouldn't have found such a great place.
Thank you again ...
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“We had excellent service staff were friendly ......”
5 Star Review
Feb 20,2021
By:
'Lisa'
Feb 20,2021
Branch: Middlesbrough, 64 Borough Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: TS6
Branch: Middlesbrough, 64 Borough Road
Sales (as a Buyer)
Postcode: TS6
0
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We had excellent service staff were friendly would recommend to family and friends. We would definitely use there service again....
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“Very unprofessional service and be careful if......”
1 Star Review
Feb 19,2021
By:
'Mark'
Feb 19,2021
Branch: Middlesbrough, 64 Borough Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: TS7
Branch: Middlesbrough, 64 Borough Road
Sales (Prospective customer)
Postcode: TS7
3
people found
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Very unprofessional service and be careful if you are buying through them as you will think you have secured your dream home only to find out they are actively encouraging price wars and gazumping.
I have bought numerous houses from various estate agents on Teesside ...
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“Michael Poole ingleby barwick terrible Estate......”
1 Star Review
Jan 15,2021
By:
'Claire'
Jan 15,2021
Branch: Ingleby Barwick, Myton Park Myton Road
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: No
Postcode: TS15
Branch: Ingleby Barwick, Myton Park Myton Road
Lettings (as a Tenant)
Rent PCM: £495
Postcode: TS15
1
people found
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Michael Poole ingleby barwick terrible Estate agents very very poor communication and customer service skills by Rebecca and a very rude manager named Judy who is very professional (NOT) as she puts the phone down on customers . Would never recommend this company....
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“(Micheal poole ingleby barwich) Nightmare est......”
1 Star Review
Nov 26,2020
By:
'Chloe'
Nov 26,2020
Branch: Ingleby Barwick, Myton Park Myton Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TS15
Branch: Ingleby Barwick, Myton Park Myton Road
Lettings (Prospective customer)
Postcode: TS15
1
people found
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(Micheal poole ingleby barwich) Nightmare estate agents to deal with. Poor communication. Second house we have lost out on now due to Rebecca's communication skills. Would not recommend using micheal pool at all...
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“Very bad experience with Michael Poole estate agent in Redcar. ......”
1 Star Review
Sep 03,2020
By:
'Claire'
Sep 03,2020
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Buyer)
Postcode: TS10
2
people found
this helpful
Very bad experience with Michael Poole estate agent in Redcar. We were buyer of a house with them and we weren't treated fairly and honestly. We paid a surveyor to make a home buyer survey report for the house we want to buy. The report ...
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“Poor communication, didn't get back to us, di......”
1 Star Review
Jun 09,2020
By:
'K'
Jun 09,2020
Branch: Middlesbrough, 64 Borough Road
Services: Buying agent
Would you recommend?: No
Postcode: TS5
Branch: Middlesbrough, 64 Borough Road
Buying agent
Postcode: TS5
2
people found
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Poor communication, didn't get back to us, didn't pass our offer on to property owners and therefore lost our sale. Do not recommend, as they drag their feet too much and seem to have too much workload and not enough staff....
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“Disappointed ....... We were left feeling disappointed and after b......”
2 Star Review
Oct 08,2019
By:
'Steve'
Oct 08,2019
Branch: Middlesbrough, 64 Borough Road
Services: Sales (Prospective customer)
Sold price: £180000
Would you recommend?: No
Postcode: TS5
Branch: Middlesbrough, 64 Borough Road
Sales (Prospective customer)
Sold price: £180000
Postcode: TS5
3
people found
this helpful
We were left feeling disappointed and after being on the market with Michael Poole's Middlesbrough office for 11 weeks terminated our contract with them feeling 3 months had been wasted, frustrated that those wasted three months had landed us into a time of the year when people ...
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3
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“We not recommend these to sell house Put on ......”
2 Star Review
Oct 07,2019
By:
'Ashley'
Oct 07,2019
Branch: Middlesbrough, 64 Borough Road
Services: Sales (as a Vendor)
Sold price: £149000
Would you recommend?: No
Postcode: TS5
Branch: Middlesbrough, 64 Borough Road
Sales (as a Vendor)
Sold price: £149000
Postcode: TS5
1
people found
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We not recommend these to sell house
Put on market before we wanted
Used too many pictures we asked not all pictures to be used , all offices don't chat to each other , not good at keeping you in touch
Guy in Mboro office Laurence I ...
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5 Star Review
Sep 27,2018
By:
'Seamless'
Sep 27,2018
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Buyer)
Postcode: TS10
0
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Very helpful service from Michael Poole and Agents Property Auction who handled the sale by auction. Good communications by all concerned....
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Comment on agent fees
Fees as expected
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“Selling@michaelpoole...”
5 Star Review
Jul 10,2018
By:
'jenipringle'
Jul 10,2018
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Sold price: £268000
Would you recommend?: Yes
Postcode: TS12
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Sold price: £268000
Postcode: TS12
0
people found
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We have had a great experience with Ashley Froom at Michael Poole. Customer care has been friendly, consistent and efficient. Both she and Jan Westbury engendered confidence in us, which was realised when the house sold in a matter of days. The photos were superb ...
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Comment on agent fees
Good
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4 Star Review
Jun 26,2018
By:
'S.porritt'
Jun 26,2018
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TS11
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Postcode: TS11
0
people found
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Always kept up to date with feedback. Can't really fault the service provided. The property was sold subject to contract with in a month of putting it on the market...
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Comment on agent fees
You get what you pay for
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“easy to talk too and very professional. always available for ......”
5 Star Review
Jan 18,2018
By:
'helen'
Jan 18,2018
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Sold price: £115000
Would you recommend?: Yes
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Sold price: £115000
Postcode: TS10
0
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easy to talk too and very professional. always available for questions and extremely helpful. first class service would use them again....
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Comment on agent fees
good
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“Everything ok up until sale, but not much communication. However ......”
2 Star Review
Dec 20,2017
By:
'Disappointed'
Dec 20,2017
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Sold price: £75000
Would you recommend?: No
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Sold price: £75000
Postcode: TS10
1
people found
this helpful
Everything ok up until sale, but not much communication. However once we sold the property we did not receive a cheque from the solicitors they recommended. As far as they are concerned it's nothing to do with them!! They have received their money & 3 days later ...
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Comment on agent fees
Bad for what they do
1
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“Awful treatment, late response, non professional. Lack of information. Stands ......”
1 Star Review
Nov 24,2017
By:
'Sameh'
Nov 24,2017
Branch: Middlesbrough, 64 Borough Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: TS16
Branch: Middlesbrough, 64 Borough Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: TS16
1
people found
this helpful
Awful treatment, late response, non professional. Lack of information. Stands unequally between 2 parties, really disappointed with the agent as a case worker because I felt I have e cheated....
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Comment on agent fees
Fair
1
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“Have just sold a property through the Stockton on Tees ......”
5 Star Review
Oct 22,2017
By:
'Happy'
Oct 22,2017
Branch: Stockton-on-Tees, 9 Silver Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TS18
Branch: Stockton-on-Tees, 9 Silver Street
Sales (as a Vendor)
Postcode: TS18
0
people found
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Have just sold a property through the Stockton on Tees branch and was absolutely delighted with their service. From first going in, they were very professional, friendly and extremely competent. I was kept fully informed, with texts when viewings were going to take place, and ...
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Comment on agent fees
Not the cheapest, but certainly not the dearest. I thought the fees were fair considering the work put in.
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“this firm epitomises the shabby disgusting image of estate agents, ......”
1 Star Review
Mar 01,2017
By:
'elexia'
Mar 01,2017
Branch: Redcar, 30-32 Station Road
Services: Sales (Prospective customer)
Sold price: £172000
Would you recommend?: No
Postcode: TS6
Branch: Redcar, 30-32 Station Road
Sales (Prospective customer)
Sold price: £172000
Postcode: TS6
3
people found
this helpful
this firm epitomises the shabby disgusting image of estate agents, although at first the staff appear helpful their attitude soon changes, after putting an offer in for a property which was accepted on the day of providing proof of funds we were let down at ...
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Comment on agent fees
bit steep
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“Out of 3 valuations, we felt most confident with Anthony Farrow ......”
5 Star Review
Jan 12,2016
By:
'Andrew'
Jan 12,2016
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Postcode: TS10
2
people found
this helpful
Out of 3 valuations, we felt most confident with Anthony Farrow from the Redcar branch. Once the For Sale sign went up we had an immediate viewing and a sale agreed within 14 days. The individuals we dealt were primarily Ashley Froom and Jan Westbury. They were ...
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Comment on agent fees
Other agents were slightly cheaper but I believe we received good value for money.
2
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“I would like to say that staff in Michael Poole ......”
5 Star Review
Jan 12,2016
By:
'Janice'
Jan 12,2016
Branch: Redcar, 30-32 Station Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TS10
Branch: Redcar, 30-32 Station Road
Sales (as a Vendor)
Postcode: TS10
0
people found
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I would like to say that staff in Michael Poole estate agents in Redcar were absolutely first class, they offered loads of good advice while recently selling my property through them, they were constantly professional, friendly & supportive of me while going through the whole process, ...
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Comment on agent fees
I was told the prices & given them in writing all included in the sales pack.
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“Like other comments, dont listen to anything you say, will ......”
1 Star Review
Jan 24,2015
By:
'DavidS'
Jan 24,2015
Branch: Middlesbrough, 64 Borough Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: TS8
Branch: Middlesbrough, 64 Borough Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: TS8
4
people found
this helpful
Like other comments, dont listen to anything you say, will not deal with issues raised, very robotic and you have to ask everything multiple times with most points ignored....
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