1 Star Review
Jan 20,2021
By:
'Susan'
Jan 20,2021
Branch: Northampton, 19 Market Square
Services: Sales (as a Vendor)
Sold price: £425
Would you recommend?: No
Postcode: NN10
Branch: Northampton, 19 Market Square
Sales (as a Vendor)
Sold price: £425
Postcode: NN10
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I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being ...
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“I don't usually write bad reviews but......”
1 Star Review
Aug 20,2020
By:
'Lianna'
Aug 20,2020
Branch: Towcester, Victoria House, 138 Watling Street East
Services: Sales (Prospective customer)
Sold price: £285000
Would you recommend?: No
Postcode: NN12
Branch: Towcester, Victoria House, 138 Watling Street East
Sales (Prospective customer)
Sold price: £285000
Postcode: NN12
1
people found
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I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm ...
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1 Star Review
Feb 16,2020
By:
'NF'
Feb 16,2020
Branch: Bedford, 1 St. Peters Street
Services: Sales (Prospective customer)
Sold price: £260000
Would you recommend?: No
Postcode: MK45
Branch: Bedford, 1 St. Peters Street
Sales (Prospective customer)
Sold price: £260000
Postcode: MK45
4
people found
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We were interested in buying a property that was on the market with Michael Graham. We phoned up and booked a viewing and they offered us their free mortgage advice as we're first time buyers. I gave them my contact details and they said their ...
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4
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“Delighted with the service....”
5 Star Review
Aug 27,2019
By:
'Justin'
Aug 27,2019
Branch: Northampton, 19 Market Square
Services: Sales (as a Vendor)
Sold price: £430000
Would you recommend?: Yes
Postcode: NN4
Branch: Northampton, 19 Market Square
Sales (as a Vendor)
Sold price: £430000
Postcode: NN4
0
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Delighted with the service.
George at the Northampton Office worked very hard to secure an excellent sale price.
Well done and many thanks...
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“Very Impressive Service...”
5 Star Review
Feb 19,2019
By:
'Matt'
Feb 19,2019
Branch: Bedford, 1 St. Peters Street
Services: Relocation agent
Would you recommend?: Yes
Postcode: PE19
Branch: Bedford, 1 St. Peters Street
Relocation agent
Postcode: PE19
0
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Over the past two months we have viewed about 20 properties with at least 10 agents, and our experience with Michael Graham has been the best by far. Rob Fitzjohn is the most professional, knowledgable and courteous sales agent we have met. It was a privilege to ...
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“Very good experience acting in the sale of our property and would certainly use them again...”
5 Star Review
Jan 23,2019
By:
'Stephen'
Jan 23,2019
Branch: Bedford, 1 St. Peters Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SG5
Branch: Bedford, 1 St. Peters Street
Sales (as a Vendor)
Postcode: SG5
0
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MG steered the sale to a satisfactory outcome in a difficult market. All credit to them for their tenacity and focus....
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Comment on agent fees
Average
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4 Star Review
Dec 06,2018
By:
'Pauline'
Dec 06,2018
Branch: Towcester, Victoria House, 138 Watling Street East
Services: Admin
Would you recommend?: Yes
Postcode: NN12
Branch: Towcester, Victoria House, 138 Watling Street East
Admin
Postcode: NN12
0
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A great big thank you to Ben for keeping us informed every step of the way with regard to
The sale of our house. Even though they were acting on behalf of our buyers and not our sale. Ben Went above and beyond to keep ...
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1 Star Review
Dec 04,2018
By:
'The'
Dec 04,2018
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: MK14
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Postcode: MK14
1
people found
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This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs....
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Comment on agent fees
Atrocious in all respects. Outright theft.
1
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5 Star Review
May 14,2018
By:
'Simon'
May 14,2018
Branch: Towcester, Victoria House, 138 Watling Street East
Services: Sales (as a Vendor)
Sold price: £770000
Would you recommend?: Yes
Postcode: NN1
Branch: Towcester, Victoria House, 138 Watling Street East
Sales (as a Vendor)
Sold price: £770000
Postcode: NN1
0
people found
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Ben Laidler offered exceptional service, in fact âabove and beyondâ. We could not fault his commitment, dedication and professionalism. He worked all hours and even secured our sale at 10pm on a Saturday evening whilst he was out for dinner. We had a tricky chain ...
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Comment on agent fees
Agent fees were appropriate and good value for money
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“Extremely Dishonest & Unprofessional Letting Agency We agreed to the Tenancy ......”
1 Star Review
Jan 17,2018
By:
'Savy'
Jan 17,2018
Branch: Milton Keynes, Midsummer House, 445 Midsummer Boulevard
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: MK4
Branch: Milton Keynes, Midsummer House, 445 Midsummer Boulevard
Lettings (as a Landlord)
Postcode: MK4
10
people found
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Extremely Dishonest & Unprofessional Letting Agency
We agreed to the Tenancy agreement on 23 Oct and I had been thru it & accepted it
I have a list of emails and correspondence sent in regards to tenancy and it all felt going smooth until 1st November. The prospective ...
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10
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“I cannot recommend Michael Graham, in particular Perdita Okutu enough. ......”
5 Star Review
Dec 29,2017
By:
'Mrs'
Dec 29,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HP18
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Postcode: HP18
0
people found
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I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita ...
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Comment on agent fees
Good
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“Very poor service received, mainly from the 'Manager' Simon Gates. ......”
1 Star Review
Dec 21,2017
By:
'R1991'
Dec 21,2017
Branch: Milton Keynes, 24 St John Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: MK
Branch: Milton Keynes, 24 St John Street
Sales (as a Buyer)
Postcode: MK
7
people found
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Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ...
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Comment on agent fees
N/A
7
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“We chose Michael Graham after disappointing experiences with other agents – ......”
4 Star Review
Dec 01,2017
By:
'Happy'
Dec 01,2017
Branch: Milton Keynes, 81 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: MK17
Branch: Milton Keynes, 81 High Street
Sales (as a Vendor)
Postcode: MK17
0
people found
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We chose Michael Graham after disappointing experiences with other agents – incuding one of the national premium brands for marketing £1m-plus homes.
This time we were not disappointed.
The photography was significntly better than any of the others and the brochure presented our house extremely well.
...
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Comment on agent fees
Reasonable. Good compared with the major national premium brands, and good value compared with cheaper agencies and franshises whose service and expertise did not come close.
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“We have all heard the saying 'buyer beware' – with Michael ......”
1 Star Review
Sep 17,2017
By:
'Seller'
Sep 17,2017
Branch: Towcester, Victoria House, 138 Watling Street East
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: 2QZ
Branch: Towcester, Victoria House, 138 Watling Street East
Sales (Prospective customer)
Postcode: 2QZ
6
people found
this helpful
We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property ...
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Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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“This agent did not provide enough follow up once we ......”
1 Star Review
Jul 22,2017
By:
'Disappointed'
Jul 22,2017
Branch: Milton Keynes, 81 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: NN12
Branch: Milton Keynes, 81 High Street
Sales (as a Vendor)
Postcode: NN12
6
people found
this helpful
This agent did not provide enough follow up once we accepted an offer on our property. The branch manager seemed apathetic most of the time and would push our questions/requests over to the sales negotiator who worked part time....
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Comment on agent fees
High fees, unfortunately the service does not match. We were not looking for value for money, we had hoped to receive an excellent service. On this occasion, we wasted our money.
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“i cannot recommend Michael graham enough and in particular Ben. ......”
5 Star Review
Jun 27,2017
By:
'Laura'
Jun 27,2017
Branch: Towcester, Victoria House, 138 Watling Street East
Services: Sales (as a Vendor)
Sold price: £310000
Would you recommend?: Yes
Postcode: NN7
Branch: Towcester, Victoria House, 138 Watling Street East
Sales (as a Vendor)
Sold price: £310000
Postcode: NN7
2
people found
this helpful
i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ...
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Comment on agent fees
Reasonable
2
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“Total lack of customer care from the MK branch of ......”
1 Star Review
May 31,2017
By:
'Steve'
May 31,2017
Branch: Milton Keynes, Midsummer House, 445 Midsummer Boulevard
Services: Sales (as a Buyer)
Sold price: £170000
Would you recommend?: No
Postcode: LU7
Branch: Milton Keynes, Midsummer House, 445 Midsummer Boulevard
Sales (as a Buyer)
Sold price: £170000
Postcode: LU7
4
people found
this helpful
Total lack of customer care from the MK branch of Michael Graham. Poor communication throughout the sale, had to chase several times and no after sales care. I wasn't expecting a card, bottle of wine or flowers, but a simple follow up call a few ...
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Comment on agent fees
I was a buyer
4
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“From the first viewing of the property the communication was ......”
5 Star Review
May 23,2017
By:
'Vicky&Sean'
May 23,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK43
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Postcode: MK43
0
people found
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From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted.
Couldn't recommend the agents enough although ...
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“Michael Graham lettings are the worst company I have dealt ......”
1 Star Review
May 23,2017
By:
'James'
May 23,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: MK16
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Rent PCM: £675
Postcode: MK16
8
people found
this helpful
Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate ...
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
8
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“Rebecca and her team managed the property that we lived ......”
5 Star Review
May 08,2017
By:
'Aprile'
May 08,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: MK46
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: MK46
0
people found
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Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and ...
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“My husband and I have been impressed by Michael Graham ......”
5 Star Review
Mar 27,2017
By:
'Louise'
Mar 27,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK45
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Postcode: MK45
0
people found
this helpful
My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very ...
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Comment on agent fees
We could find no fault with the Agents fees
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“We used Michael Graham Stony Stratford as letting agents while ......”
1 Star Review
Mar 14,2017
By:
'Disgruntled'
Mar 14,2017
Branch: Milton Keynes, 81 High Street
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: No
Postcode: MK5
Branch: Milton Keynes, 81 High Street
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: MK5
8
people found
this helpful
We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years.
As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to ...
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Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
8
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“Appalling levels of professionalism, poor information up front on the ......”
1 Star Review
Feb 23,2017
By:
'frustrated'
Feb 23,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (Prospective customer)
Rent PCM: £1995
Would you recommend?: No
Postcode: MK19
Branch: Milton Keynes, 24 St John Street
Lettings (Prospective customer)
Rent PCM: £1995
Postcode: MK19
5
people found
this helpful
Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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5
people found
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“My partner and I rent through Michael Graham and have ......”
5 Star Review
Feb 23,2017
By:
'Lil_Smiler'
Feb 23,2017
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK46
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Postcode: MK46
0
people found
this helpful
My partner and I rent through Michael Graham and have been delighted with the experience.
The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability.
Since becoming tenants, the ongoing customer ...
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Comment on agent fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
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“had a bad experience with micheal graham was told incorrect ......”
1 Star Review
Feb 06,2016
By:
'paul'
Feb 06,2016
Branch: Milton Keynes, 24 St John Street
Services: Sales (as a Vendor)
Sold price: £500000
Would you recommend?: No
Postcode: NN7
Branch: Milton Keynes, 24 St John Street
Sales (as a Vendor)
Sold price: £500000
Postcode: NN7
9
people found
this helpful
had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice ...
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What agent could do to change your mind?
bad you pay more because they believe they are the best
Attached Filesnbsp;
Comment on agent fees
bad you pay more because they believe they are the best
9
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“Perdita was very professional hard working staff memberShe helped me ......”
5 Star Review
Jul 09,2015
By:
'Dr'
Jul 09,2015
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: MK14
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: MK14
0
people found
this helpful
Perdita was very professional hard working staff member
She helped me with completing the documents step by step
She was easily approachable and made herself available at all times....
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“We have been tenants of Michael Graham for the past 3 ......”
5 Star Review
May 20,2015
By:
'Mrs'
May 20,2015
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Rent PCM: £1325
Would you recommend?: Yes
Postcode: MK19
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Rent PCM: £1325
Postcode: MK19
0
people found
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We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All ...
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“They accepted my money, did the referencing and drew up ......”
1 Star Review
Mar 19,2015
By:
'The'
Mar 19,2015
Branch: Milton Keynes, 24 St John Street
Services: Lettings (Prospective customer)
Rent PCM: £775
Would you recommend?: No
Postcode: MK12
Branch: Milton Keynes, 24 St John Street
Lettings (Prospective customer)
Rent PCM: £775
Postcode: MK12
11
people found
this helpful
They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch ...
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“I have been dealing with Michael Graham Lettings for the ......”
5 Star Review
Sep 30,2014
By:
'Hontis'
Sep 30,2014
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: Yes
Postcode: MK6
Branch: Milton Keynes, 24 St John Street
Lettings (as a Landlord)
Rent PCM: £525
Postcode: MK6
0
people found
this helpful
I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out ...
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Comment on agent fees
The fees I believe were fair and no different from my previous letting agent.
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“Thank you Michael graham for your support, understanding and flexibility ......”
5 Star Review
Jun 17,2014
By:
'Emily'
Jun 17,2014
Branch: Milton Keynes, 24 St John Street
Services: Lettings (as a Tenant)
Rent PCM: £1095
Would you recommend?: Yes
Postcode: MK16
Branch: Milton Keynes, 24 St John Street
Lettings (as a Tenant)
Rent PCM: £1095
Postcode: MK16
0
people found
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Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact ...
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