Michael Graham Estate Agents

2.75/5 rating 24 reviews
  • 60% valuation accuracy
  • 42% recommend
  • 64% fee satisfaction
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    Paul
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    James Mainwaring
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    Angie Glennie
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    Rebecca Overton
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    Perdita Okutu
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    Ben Laidler
Michael Graham estate agency has been established for over 30 years and is proud of its proven tradition of first-class independent personal service for both buyers and sellers of property.
 
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Properties for rent
Sep 17,2017
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By: 'Seller Beware'
Sep 17,2017
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We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'. Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property on which the buyers had already accepted an offer and that the additional funds were available from elsewhere. For this, read 'your buyers need to sell a second property in a chain'. We knew nothing of t...
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Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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Jul 22,2017
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By: 'Disappointed'
Jul 22,2017
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This agent did not provide enough follow up once we accepted an offer on our property. The branch manager seemed apathetic most of the time and would push our questions/requests over to the sales negotiator who worked part time....
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Comment on agent fees
High fees, unfortunately the service does not match. We were not looking for value for money, we had hoped to receive an excellent service. On this occasion, we wasted our money.
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Jun 27,2017
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Ben Laidler
By: 'Laura'
Jun 27,2017
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i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ever were to buy or sell in the future we wouldn't hesitate in contacting....
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Comment on agent fees
Reasonable
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May 31,2017
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By: 'Steve'
May 31,2017
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Total lack of customer care from the MK branch of Michael Graham. Poor communication throughout the sale, had to chase several times and no after sales care. I wasn't expecting a card, bottle of wine or flowers, but a simple follow up call a few days after moving in would have been nice....
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I was a buyer
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May 23,2017
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Perdita Okutu
By: 'Vicky&Sean'
May 23,2017
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From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted. Couldn't recommend the agents enough although I believe it was Perdita which really made the process easy and enjoyable!...
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May 23,2017
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By: 'James H'
May 23,2017
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Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate any deposit you have paid bit by bit....
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
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By: Mr Man
Sep 20, 2017
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Completely agree, they take every last penny they can. Total rip-off! ...
May 10,2017
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By: 'Mitchell'
May 10,2017
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I have worked within the Property market for over 30 years, not directly selling property but around the print and building industry that has brought me in to contact with a great number of estate agents. Looking at placing my house on the market I was recommended to use Michael Graham in Northampton by a friend of myn who was 100% satisfied with their overall advise and commitment in selling his property. If I could mark Michael Graham and in particular Ian Jepson I would try and give the offic...
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Comment on agent fees
Competitive
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May 08,2017
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Rebecca Overton
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Perdita Okutu
By: 'Aprile Merriman'
May 08,2017
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Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and seen through to completion. A great team of people and a valuable asst to Michael Graham. Thank you all....
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Mar 27,2017
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Perdita Okutu
By: 'Louise Kennedy'
Mar 27,2017
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My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very short time we realised just how good she was. We could not have got the home we wanted without her help. We highly recommend Perdita and Michael Graham Lettings if you are looking for help in securing a home to rent....
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Comment on agent fees
We could find no fault with the Agents fees
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Mar 14,2017
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By: 'Disgruntled'
Mar 14,2017
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We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years. As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to the tenant not having reset the timer switch. However, what was very clear was that the Michael Graham team were merely acting as a conduit for messages while making no effort whatsoever to actually resolve anything themselves. Whenever we asked fo...
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Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
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Feb 23,2017
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By: 'frustrated'
Feb 23,2017
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Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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By: Michael Graham
Feb 23, 2017
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Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office on 01234 714314 and ask for the marketing department. Apologies we can't contact direct but this site gives limited information. Many thanks ...
Feb 23,2017
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Perdita Okutu
By: 'Lil_Smiler'
Feb 23,2017
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My partner and I rent through Michael Graham and have been delighted with the experience. The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability. Since becoming tenants, the ongoing customer service has been a class apart with any issues or enquiries being dealt with promptly and again, to suit our availability. Great job guys and keep up the good work!...
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Comment on agent fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
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Feb 06,2016
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By: 'paul s'
Feb 06,2016
2 people found
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had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice anyone selling check you are signing for aservice as well the ombudsman is awaste of time as it favours estate agents but dispite this we had a small award against micheal graham...
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What agent could do to change your mind?
bad you pay more because they believe they are the best
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Comment on agent fees
bad you pay more because they believe they are the best
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Jul 09,2015
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Perdita Okutu
By: 'Dr Kusay Hadi'
Jul 09,2015
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Perdita was very professional hard working staff member She helped me with completing the documents step by step She was easily approachable and made herself available at all times....
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May 20,2015
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Rebecca Overton
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Angie Glennie
By: 'Mrs Ellis'
May 20,2015
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We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All issues we have raised have been dealt with promptly and fairly and I would recommend them to any future tenants....
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Mar 19,2015
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Rebecca Overton
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Perdita Okutu
By: 'The agent police'
Mar 19,2015
6 people found
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They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch of cowboys that don't know a thing about the law. They are banking on prospective tenants being as ignorant as they are. Once I highlighted this clause, they withdrew the tenancy agreement 3 days to move-in, saying the landlord is no more ...
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By: Properjob
Jun 02, 2017
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Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They don't. Their organisation works for you. Remind them or any other lettings agent of this when they expect you to pay them £10-£20k a year ...
Sep 30,2014
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Rebecca Overton
By: 'Hontis'
Sep 30,2014
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I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out Rebecca Overton for praise. She is the most diligent, efficient & capable person I have had the good fortune to deal with, whenever I have encountered an issue concerning my property not only has she dealt with the matter prom...
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Comment on agent fees
The fees I believe were fair and no different from my previous letting agent.
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Jun 17,2014
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By: 'Emily'
Jun 17,2014
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Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact and have sorted out any problems that naturally occur in a home promptly and efficiently. Would definately rent from you again. Many thanks...
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Apr 11,2014
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By: 'John'
Apr 11,2014
3 people found
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The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you that a condition of the tenancy agreement is that you have insurance for accidental damage to the landlord\'s property (for an unfurnished house), which they will of course sell you, and they will not let you the property unless you have it. T...
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What agent could do to change your mind?
Stop trying to con customers trying to rent houses into buying insurance products they don\'t need and stick to being an estate agent.
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Mar 21,2014
Minithumbdown
By: 'Andy'
Mar 21,2014
6 people found
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Never be tempted to deal with them!! They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea\'s from the freezer and the oven to be re cleaned. It took six weeks to get the deposit back, they went on holiday!!! so couldnt organise it!! So much attidude you cannot belive it, deal with them and you will be sorry!!...
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Jan 22,2014
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By: 'mrknows'
Jan 22,2014
3 people found
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Worst agent I have ever had the mis fortune of using! They are incompetent and RUDE. Mistake after mistake large fees and lost a very good tennet due to there mistakes cost me a lot of money I don't know how they are still in business!...
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What agent could do to change your mind?
not be an agent!
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Nov 13,2013
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Angie Glennie
By: 'F'
Nov 13,2013
3 people found
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The worst letting agents I have ever dealt with - I will never waste my time or effort with them again. They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you\'re in they will be the nicest friendliest people but once you\'ve signed the tenancy you\'ll be left high and dry. Even after leaving the property they are still being a nightmare having now lost all of my forwarded mail and claim they do not have a forwarding address...
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What agent could do to change your mind?
Responded to my emails when I needed help, advice or simply to answer a question. Been polite and courteous instead of arrogant and rude. Repaid my deposit appropriately. Kept my forwarding details and at least informed me that they had mail for me. Or they could simply cease trading.........
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Jul 15,2013
Minithumbdown
By: 'Sark'
Jul 15,2013
4 people found
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Very bad experience, ALL HOME BUYERS BUYING THROUGH MICHAEL GRAHAM PLEASE READ THIS. was buying a property through Michael graham, they usual style of harassment started from day 1 pushing for the valuation we rushed everything, as we were about to exchange WE GOT A SHOCK OF OUR LIVES, Michael graham had introduced another buyer without informing us and the vendor sold to that buyer. How devious!!!...
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Dec 30,2012
Minithumbdown
By: 'Castrol'
Dec 30,2012
3 people found
this helpful
Promised a cash buyer who could complete in 4 weeks pushed me to reduce my price to reflect this and yet it transpired that the cash buyer was waiting for a divorce settlement, ended up completing 10 weeks later!!!...
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What agent could do to change your mind?
Correct due diligence on perspective buyers
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Awards won by Michael Graham Estate Agents

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View All 12 Branches


Michael Graham Estate Agents - Aylesbury, Aylesbury, HP20
Office 1
28 Temple Street, Aylesbury HP20 2RQ
(0)
Michael Graham Estate Agents - Bedford, Bedford, MK40
Office 1
1 St. Peters Street, Bedford MK40 2PN
(0)
Michael Graham Estate Agents - Buckingham, MK18
Office 1
4-5 Bridge Street, Buckingham MK18 1EL
(0)
show all branches (12)
Michael Graham Estate Agents - Northampton, NN1
Office 1
19 Market Square, Northampton NN1 2DL
(1)
Michael Graham Estate Agents - Princes Risborough, Princes Risborough, HP27
Office 1
24 Market Square, Princes Risborough HP27 0AN
(0)
Michael Graham Estate Agents - Aspley Guise, Woburn Sands, MK17
Office 1
2 Aspley Hill, Woburn Sands MK17 8NJ
(0)
Michael Graham Estate Agents - Milton Keynes, MK9
Office 2
Midsummer House445 Midsummer Boulevard, Milton Keynes MK9 3BN
(3)
Michael Graham Estate Agents - Newport Pagnell, Milton Keynes, MK16
Office 3
24 St John Street, Milton Keynes MK16 8HJ
(15)
Michael Graham Estate Agents - Stony Stratford, Milton Keynes, MK11
Office 5
81 High Street, Milton Keynes MK11 1AT
(2)
Michael Graham Estate Agents - Towcester, NN12
Office 6
Victoria House 138 Watling Street East, Towcester NN12 6BT
(3)
Michael Graham Estate Agents - Westminster, London, SW1Y
Office 7
62 Pall Mall, London SW1Y 5HZ
(0)
Michael Graham Estate Agents - Olney, , MK46
Olney
20 High Street South, Olney MK46 4AA
(0)


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