80% sales valuation accuracy
67% sales fee satisfaction
60% lettings valuation accuracy
71% lettings fee satisfaction
Michael Graham estate agency has been established for over 30 years and is proud of its proven tradition of first-class independent personal service for both buyers and sellers of property.
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Michael Graham estate agency has been established for over 30 years and is proud of its proven tradition of first-class independent personal service for both buyers and sellers of property.
Latest Reviews
View all Reviews 36
20th Jan 2021
reviewed by 'Susan'
20th Aug 2020
reviewed by 'Lianna'
16th Feb 2020
reviewed by 'NF'
27th Aug 2019
reviewed by 'Justin'
19th Feb 2019
reviewed by 'Matt'
23rd Jan 2019
reviewed by 'Stephen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 67% | £170,000 | £770,000 |
| Lettings | 60% | 71% | £525 | £1,995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 8 | 5 | 5 | 4 | 0 | 3 | 2 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Michael Graham Estate Agents Branches (view all 13)
Jan 20,2021
Jan 20,2021
0
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I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being ...
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Aug 20,2020
Aug 20,2020
1
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I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm ...
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Feb 16,2020
Feb 16,2020
4
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We were interested in buying a property that was on the market with Michael Graham. We phoned up and booked a viewing and they offered us their free mortgage advice as we're first time buyers. I gave them my contact details and they said their ...
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Aug 27,2019
Aug 27,2019
0
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Delighted with the service.
George at the Northampton Office worked very hard to secure an excellent sale price.
Well done and many thanks...
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Feb 19,2019
Feb 19,2019
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Over the past two months we have viewed about 20 properties with at least 10 agents, and our experience with Michael Graham has been the best by far. Rob Fitzjohn is the most professional, knowledgable and courteous sales agent we have met. It was a privilege to ...
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“Very good experience acting in the sale of our property and would certainly use them again...”
Jan 23,2019
Jan 23,2019
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MG steered the sale to a satisfactory outcome in a difficult market. All credit to them for their tenacity and focus....
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Comment on agent fees
Average
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Dec 06,2018
Dec 06,2018
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A great big thank you to Ben for keeping us informed every step of the way with regard to
The sale of our house. Even though they were acting on behalf of our buyers and not our sale. Ben Went above and beyond to keep ...
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Dec 04,2018
Dec 04,2018
1
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This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs....
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Comment on agent fees
Atrocious in all respects. Outright theft.
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May 14,2018
May 14,2018
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Ben Laidler offered exceptional service, in fact âabove and beyondâ. We could not fault his commitment, dedication and professionalism. He worked all hours and even secured our sale at 10pm on a Saturday evening whilst he was out for dinner. We had a tricky chain ...
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Comment on agent fees
Agent fees were appropriate and good value for money
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Jan 17,2018
Jan 17,2018
10
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Extremely Dishonest & Unprofessional Letting Agency
We agreed to the Tenancy agreement on 23 Oct and I had been thru it & accepted it
I have a list of emails and correspondence sent in regards to tenancy and it all felt going smooth until 1st November. The prospective ...
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Feb 17, 2018
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Not surprised to read this. My partner has propties rented through Michael Graham. There's been a change in management and the service standards have definitely fallen. We are currently looking to move these to another agent. ...
Dec 29,2017
Dec 29,2017
0
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I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita ...
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Comment on agent fees
Good
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Dec 21,2017
Dec 21,2017
7
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Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ...
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Comment on agent fees
N/A
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Dec 22, 2017
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Hello Simon,
Thank you for your professional email on here, it's a shame that the emails you sent behind the scenes off the back of this review were incredibly rude and you labelled me a 'bully' as I didn't agree with your opinion. This really does reinforce why I wrote my comments above. ...
Dec 01,2017
Dec 01,2017
0
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We chose Michael Graham after disappointing experiences with other agents – incuding one of the national premium brands for marketing £1m-plus homes.
This time we were not disappointed.
The photography was significntly better than any of the others and the brochure presented our house extremely well.
...
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Comment on agent fees
Reasonable. Good compared with the major national premium brands, and good value compared with cheaper agencies and franshises whose service and expertise did not come close.
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Sep 17,2017
Sep 17,2017
6
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We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property ...
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Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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Jul 22,2017
Jul 22,2017
6
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This agent did not provide enough follow up once we accepted an offer on our property. The branch manager seemed apathetic most of the time and would push our questions/requests over to the sales negotiator who worked part time....
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Comment on agent fees
High fees, unfortunately the service does not match. We were not looking for value for money, we had hoped to receive an excellent service. On this occasion, we wasted our money.
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Jun 27,2017
Jun 27,2017
2
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i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ...
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Comment on agent fees
Reasonable
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May 31,2017
May 31,2017
4
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Total lack of customer care from the MK branch of Michael Graham. Poor communication throughout the sale, had to chase several times and no after sales care. I wasn't expecting a card, bottle of wine or flowers, but a simple follow up call a few ...
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Comment on agent fees
I was a buyer
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May 23,2017
May 23,2017
0
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From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted.
Couldn't recommend the agents enough although ...
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May 23,2017
May 23,2017
8
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Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate ...
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
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Sep 20, 2017
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Completely agree, they take every last penny they can. Total rip-off! ...
May 08,2017
May 08,2017
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Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and ...
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Mar 27,2017
Mar 27,2017
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My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very ...
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Comment on agent fees
We could find no fault with the Agents fees
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Mar 14,2017
Mar 14,2017
8
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We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years.
As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to ...
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Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
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Feb 23,2017
Feb 23,2017
5
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Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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Feb 23, 2017
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Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office on 01234 714314 and ask for the marketing department. Apologies we can't contact direct but this site gives limited information. Many thanks ...
Feb 23,2017
Feb 23,2017
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My partner and I rent through Michael Graham and have been delighted with the experience.
The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability.
Since becoming tenants, the ongoing customer ...
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Comment on agent fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
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Feb 06,2016
Feb 06,2016
9
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had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice ...
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What agent could do to change your mind?
bad you pay more because they believe they are the bestAttached Filesnbsp;
Comment on agent fees
bad you pay more because they believe they are the best
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Jul 09,2015
Jul 09,2015
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Perdita was very professional hard working staff member
She helped me with completing the documents step by step
She was easily approachable and made herself available at all times....
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May 20,2015
May 20,2015
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We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All ...
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Mar 19,2015
Mar 19,2015
11
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They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch ...
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Jun 02, 2017
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Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They don't. Their organisation works for you. Remind them or any other lettings agent of this when they expect you to pay them £10-£20k a year ...
Sep 30,2014
Sep 30,2014
0
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I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out ...
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Comment on agent fees
The fees I believe were fair and no different from my previous letting agent.
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Jun 17,2014
Jun 17,2014
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Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
