We are first Time letters and found the staff very helpful and negotiable. They kept us informed weekly and also in advance of any prospective viewings taking place by phone.They also vetted the clients applying to our satisfaction and dealt with any issues promptly.
We are happy to leave the running of the let to the team and would like to thank Charlotte and Sandra for their friendly and patient service.... read full review
Thank you team for your professionalism and patience during the time you have helped me to reach a decision re the purchase of No 35.
I appreciate your help with the appraisal on my house and the 2 viewings on No 35. I was so excited with the layout, the garage had so much potential, the garden was the right size and the view was amazing. However, after my 2nd viewing I realised that I would have to undertake too much internal work whilst I lived there. I have also realised I like living nearer ... read full review
We had the worst experience ever with MHL, it haunts me every day. Use any other estate agent apart from these. They are complete wheeler dealers and have no customer care instilled in them. Buying a house is stressful enough, this company rips you off both financially an mentally. The sooner this company shuts down the better. Unsurprisingly MHL have not opted in to receive any online feedback on a lot of estate agent review sites. My experience is detailed below. We tried to put an offer in fo... read full review
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THIS SLANDEROUS FEEDBACK HAS ALSO BEEN LEFT ON GOOGLE REVIEW, as the Assistant Manager of the branch I can confirm that no such complaint has been received and that no letter has been sent to the customer by the Director of the MHL Group. Our Director has not been approached either directly or indirectly regarding this complaint and our legal team are investigating this allegation. We would like to be given the chance to discuss this matter directly with the customers involved and be given the ...
1 Star Review
Branch: Wigan, 83 Mesnes Road
Services: Lettings (as a Landlord)
Rent PCM: £500 Would you recommend?: No
As a landlord I definitely would not recommend MHL.
Their service has been very very poor - a complete management service where I have had to do most of the chasing was not what I envisaged. The quality of their property inspection has, by their own admission, been inadequate. During their 'inspections' they failed to notice that two good quality carpets had been replaced with cheap ones by the tenants, missing wallpaper on 4 walls in the house, a wall painted from magnolia to lime green(!), wa... read full review
What agent could do to change your mind?
The agent could have actually provided the \'full management\' service which I paid them for. From the details in my review above they most clearly did not.
I found the experience of buying a house through MHL stress free. The staff are always friendly, courteous and helpful. I would recommend them to a relative or friend in the future and would definately use them again if I wanted to move however, I have now found my perfect new home thanks to MHL.... read full review
I sold my mothers house using MHL about 5 months ago. For me it was an upsetting time as my mother had recently passed away and I could not bare to step foot in the house. MHL put me at total ease as they did all the viewings and dealt with everything. My brother was at the valuation and he said that he was impressed with the man who priced the house and talked him through things. I had calls all the time with updates and feedback from viewings and when they found me a buyer I was so happy as it... read full review
EXCELLENT SERVICE!! MHL have been great start to finish,the staff have always been friendly,polite and happy to help.
They worked hard to achieve a quick sale of our property and I would recommend them to anyone !... read full review