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    Ching
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    Jorge
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    Gary
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.

Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Metro Village

Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972


Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £156,500 £610,000
Lettings 92% 90% £342 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 1 41 9 9 0 11 0 10 1

Areas covered
  • SE16
  • se16
  • SE13
  • e14
  • SE8
  • SE1
  • SE4
  • E14
  • SE8
  • SE14
  • SE10
  • E16
  • SE13
  • SE15
  • SE23
  • EC1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
NAEA ARLA TPOS Lettings DPS TDS

Images & Videos


“Excellent service...”

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Dec 09,2018
Minithumbup
By: 'Stefan'
Dec 09,2018
0 people found
this helpful
Have been renting properties for 10 years every year until myself and my girlfriend came upon a property that we loved and decided to buy. Luckily we found this property through Metro Village and Lino managed the deal. Everything went smoothly from the beginning with Lino ...
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Was this helpful? Yes

“The BEST!...”

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Dec 09,2018
Minithumbup
Lino
By: 'Smaranda'
Dec 09,2018
0 people found
this helpful
Working with Lino to find our property has been incredible, making the entire process ten times easier! He is an such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to ...
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Was this helpful? Yes

“Fair...”

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Nov 29,2018
Minithumbdown
Jorge
By: 'Anonymous'
Nov 29,2018
0 people found
this helpful
The service we received from Metro Village was fair. We would receive help when we encountered issues with the flat....
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“Wonderful service...”

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Nov 20,2018
Minithumbup
Lino
By: 'Os'
Nov 20,2018
0 people found
this helpful
I dealt with Lino on the sales team for my sale. He was knowledgeable and couldn't have been more helpful. Thank you....
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Comment on agent fees
good
Was this helpful? Yes

“Great and flexible services...”

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Sep 27,2018
Minithumbup
Ching
By: 'Liza Murray'
Sep 27,2018
1 people found
this helpful
Ching managed my Canada Water property since 2010 and also helped sell the property recently. She is very professional in managing the property and under her management, I do not have to worry about anything in terms of finding a tenant or a buyer for the ...
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Comment on agent fees
Very reasonable. At least mine is.
Was this helpful? Yes

“The most welcoming people I have come accross....”

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Jul 09,2018
Minithumbup
Cherish
By: 'Elona'
Jul 09,2018
0 people found
this helpful
Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very greatful....
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Was this helpful? Yes

“Great Service...”

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Jun 25,2018
Minithumbup
Jorge
By: 'Charlie'
Jun 25,2018
1 people found
this helpful
Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to anyone....
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Was this helpful? Yes

“Superb service...”

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Jun 20,2018
Minithumbup
Jorge
By: 'Romko'
Jun 20,2018
0 people found
this helpful
I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be ...
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Was this helpful? Yes

“The best agent in Canada Water...”

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Jun 12,2018
Minithumbup
Ching
Jorge
By: 'Mr Ryan'
Jun 12,2018
0 people found
this helpful
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge & Ching for all ...
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Comment on agent fees
Reasonable fees, deserved their fee for finding the tenant so quickly.
Was this helpful? Yes

“A fast response every time...”

Share on :
May 02,2018
Minithumbup
Jorge
Ching
By: 'Liam'
May 02,2018
0 people found
this helpful
Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all :)...
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Was this helpful? Yes
By: Jorge Portillo
May 03, 2018
View all comments (1)
Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Continuously outstanding service...”

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Mar 24,2018
Minithumbup
Jorge
Ching
By: 'MFK'
Mar 24,2018
0 people found
this helpful
I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking space ...
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Was this helpful? Yes
By: Jorge Portillo
May 03, 2018
View all comments (1)
Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Excellent prompt and friendly service...”

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Mar 22,2018
Minithumbup
Jorge
By: 'James'
Mar 22,2018
0 people found
this helpful
Jorge has always been extremely helpful with any queries or issues we might have had and is always quick to respond to enquiries. Would recommend thoroughly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jorge Portillo
May 03, 2018
View all comments (1)
Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Big thanks to Terence and Jorge. I'm an overseas landlord ......”

Share on :
Dec 14,2017
Minithumbup
Jorge
By: 'Denis'
Dec 14,2017
1 people found
this helpful
Big thanks to Terence and Jorge. I'm an overseas landlord based in Australia and wanted to switch agencies for some time but dreaded the coordination effort required. Terence made it seem too easy, clear prompt communication with proactive attitude and no lost rent as a ...
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Comment on agent fees
Very competitive pricing
Was this helpful? Yes
By: Terence
Dec 14, 2017
View all comments (1)
Hi Denis Thank you for your kind words, we hope you enjoy the experience with us at Metro Village. Have a lovely Christmas and enjoy the hot weather. ...

“Jorge is a great property manager. All the communications were ......”

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Nov 21,2017
Minithumbup
Jorge
By: 'Matthias & Agnieszka'
Nov 21,2017
1 people found
this helpful
Jorge is a great property manager. All the communications were smooth and without delays. He always solved issues or requests in an efficient and satisfactory way. We hope the interactions will remain as smooth throughout the duration of our contract....
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Was this helpful? Yes

“Nikki has worked tirelessly to promote and support the local ......”

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Nov 20,2017
Minithumbup
By: 'Annmarie'
Nov 20,2017
1 people found
this helpful
Nikki has worked tirelessly to promote and support the local area, providing exclusive discounts for Metro Village tenants and landlords as well as promoting local businesses. I worked alongside her for the launch of the Metro Village Card as one of the sponsors for the ...
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Was this helpful? Yes

“Terrence is professional, personable and effective. He responded to our ......”

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Nov 15,2017
Minithumbup
By: 'STC'
Nov 15,2017
1 people found
this helpful
Terrence is professional, personable and effective. He responded to our multiple requests promptly, assessed the property's value accurately and executed the rental process flawlessly. Our flat was rented out in three days (thanks to his hard work on Sat) and the follow-up work were very ...
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Comment on agent fees
Fair
Was this helpful? Yes

“David was incredibly calm and helpful when my partner and ......”

Share on :
Nov 13,2017
Minithumbup
By: 'Peter and Stephanie'
Nov 13,2017
1 people found
this helpful
David was incredibly calm and helpful when my partner and I were racing to find aflat to move into before our old lease expired! Booking time with him was easy, he remembered our requirements, and ensured we had options before deciding on the flat we're ...
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Was this helpful? Yes

“David was really great when helping us find a flat ......”

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Nov 12,2017
Minithumbup
By: 'Jess and Leo'
Nov 12,2017
1 people found
this helpful
David was really great when helping us find a flat in the area He showed us around two different properties and gave us loads of time to look around, which was appreciated! He was also not at all pushy which we really liked. Once we ...
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Was this helpful? Yes

“I have known Nikki for some years and recently worked ......”

Share on :
Nov 10,2017
Minithumbup
By: 'Jennifer Tompkins'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
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Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes

“I have known Nikki for some years and recently worked ......”

Share on :
Nov 10,2017
Minithumbup
By: 'Jennifer Tompkins'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
read full review
Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes

“I have recently rented a flat with them. David showed ......”

Share on :
Nov 09,2017
Minithumbup
Jorge
By: 'F.'
Nov 09,2017
2 people found
this helpful
I have recently rented a flat with them. David showed me the flat and explained everything to me regarding the contract, he was clear and precise, very helpful and accomodating. Unfortunately when we moved in the house had some problems (walls not painted, something was ...
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Was this helpful? Yes

“Dave was brilliant from start to finish. The valuation was ......”

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Nov 08,2017
Minithumbup
By: 'Tracey'
Nov 08,2017
1 people found
this helpful
Dave was brilliant from start to finish. The valuation was spot on and he worked tirelessly for me, we completed the sale within 3 months. Couldn't ask for a better agent. Kindest regards Tracey...
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Comment on agent fees
Very good
Was this helpful? Yes

“A very good experience with MetroVillage, the staff is really ......”

Share on :
Nov 08,2017
Minithumbup
Jorge
By: 'Nicolas & Marie'
Nov 08,2017
2 people found
this helpful
A very good experience with MetroVillage, the staff is really nice and very professional (special mention to David and Jorge). You can easily join them by phone or email. I would definitly recommend MetroVillage Canada Water !...
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Comment on agent fees
Good
Was this helpful? Yes

“Having lived in our apartment for just over a year ......”

Share on :
Nov 07,2017
Minithumbup
Jorge
By: 'Lucy'
Nov 07,2017
1 people found
this helpful
Having lived in our apartment for just over a year now, Jorge has been ever so helpful in assisting our needs are met. We had an incident with a poor quality mattress which although the landlord decided not to replace, Jorge went out of his ...
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Comment on agent fees
Expensive, but aren't they all.
Was this helpful? Yes

“I have had a great experience with Metro team right ......”

Share on :
Nov 06,2017
Minithumbup
By: 'sandeep'
Nov 06,2017
1 people found
this helpful
I have had a great experience with Metro team right from my search of flat, closing a deal, shifting and post shifting requests. Thanks David S for showing different flats and accomodating different time request for viewing as per my convenience !! Thanks for all your ...
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Was this helpful? Yes

“David was the best! He didn't have that pushy sales ......”

Share on :
Nov 06,2017
Minithumbdown
By: 'Nelson'
Nov 06,2017
2 people found
this helpful
David was the best! He didn't have that pushy sales person manner, respected what I was looking for, and always made important and relevant questions to the property I was looking for. Terence and him arranged a viewing for me within minutes of my arrival (...
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Was this helpful? Yes
By: David Smith
Nov 13, 2017
View all comments (1)
Thank you for your kind words Nelson, positive feedback is always nice to hear and its especially nice to know I'm doing something different to the other agencies in the area! ...

“Terence Crowder is a very professional,active,helpful,aware of ......”

Share on :
Nov 05,2017
Minithumbup
By: 'Nabil'
Nov 05,2017
1 people found
this helpful
Terence Crowder is a very professional,active,helpful,aware of his custmer needs.In the last two years he maneged to rent my apartment very fast to excellent tenant wiht excellent price.I do think that i am in good hands with him and with ...
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Comment on agent fees
Fees is good
Was this helpful? Yes

“We had a great experience with Metro Village from the ......”

Share on :
Nov 03,2017
Minithumbup
By: 'Agnieszka'
Nov 03,2017
1 people found
this helpful
We had a great experience with Metro Village from the start of searching for a perfect property that would fit our requirements, through the viewings (here Terence was so unusually honest, not pushy, friendly, and genuinely helpful in contrast to all the agents I've ever ...
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Comment on agent fees
Within the standard range, maybe on the lower end.
Was this helpful? Yes

“Nikki - the superstar!!! My team and I have worked ......”

Share on :
Nov 03,2017
Minithumbup
Ching
By: 'sally wang'
Nov 03,2017
1 people found
this helpful
Nikki - the superstar!!! My team and I have worked with Nikki on many occasions!! She is super smart, fun, efficient, creative to work with (every single words that I have used here are definitely the EXACT word to describe her). Once she set her ...
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Was this helpful? Yes

“I have worked with Nikki over the last year to ......”

Share on :
Nov 03,2017
Minithumbup
By: 'Alison Pike'
Nov 03,2017
1 people found
this helpful
I have worked with Nikki over the last year to host their Metro Village charity events and to build relationships within the local community. Her professionalism and knowledge make her an asset to the team and I have really enjoyed working with her across multiple ...
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Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure – Metro Village Limited

Introduction
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.

All complaints must be given in writing to the following address/es:
feedback@metro-village.com

Metro Village Limited
Unit 1
Toronto House
Surrey Quays Road
London
SE16 7AJ

What is a Complaint?

A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?

1. Acknowledge in writing receipt of complaint within five working days of receipt.

2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
receipt.

3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.

On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation.

Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client
explaining the reason for the delay and let them know when we expect to be able to send them a
final response. We will also keep you advised.

Final Response
A Final response will be sent in writing to the complainant
Last updated at 8:58 AM 02/01/2018 by Nikki Hamersley
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