• claim your profile
    Ching Tang
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    Terence Crowder
  • David Smith
    David Smith
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    Tanver Ajmal
  • Jorge Portillo
    Jorge Portillo
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    Youssif Lloussi
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    Cherish Ingham
  • Nikki Hamersley
    Nikki Hamersley
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.

Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.

Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972

 
www.metro-village.com Properties for sale
Properties for rent
Nov 21,2017
Minithumbup
Jorge Portillo
By: 'Matthias & Agnieszka'
Nov 21,2017
1 people found
this helpful
Jorge is a great property manager. All the communications were smooth and without delays. He always solved issues or requests in an efficient and satisfactory way. We hope the interactions will remain as smooth throughout the duration of our contract....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Nikki Hamersley
By: 'Annmarie'
Nov 20,2017
0 people found
this helpful
Nikki has worked tirelessly to promote and support the local area, providing exclusive discounts for Metro Village tenants and landlords as well as promoting local businesses. I worked alongside her for the launch of the Metro Village Card as one of the sponsors for the event. The event itself was a great success and the feedback I've received about the 'locals' card is wonderful. Metro Village are the kind of local estate agents who care about the area they are in and Nikki encom...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
Terence Crowder
By: 'STC'
Nov 15,2017
0 people found
this helpful
Terrence is professional, personable and effective. He responded to our multiple requests promptly, assessed the property's value accurately and executed the rental process flawlessly. Our flat was rented out in three days (thanks to his hard work on Sat) and the follow-up work were very thorough. We look forward to working with him and Metro village again....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 13,2017
Minithumbup
David Smith
By: 'Peter and Stephanie'
Nov 13,2017
0 people found
this helpful
David was incredibly calm and helpful when my partner and I were racing to find aflat to move into before our old lease expired! Booking time with him was easy, he remembered our requirements, and ensured we had options before deciding on the flat we're in now. He also was great in helping us communicate with the landlord and just finalising the whole transaction - went very smoothly....
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Was this helpful? Yes
Nov 12,2017
Minithumbup
David Smith
By: 'Jess and Leo'
Nov 12,2017
1 people found
this helpful
David was really great when helping us find a flat in the area He showed us around two different properties and gave us loads of time to look around, which was appreciated! He was also not at all pushy which we really liked. Once we decided where we wanted, the whole process was very smooth and efficient. Definitely recommend Metro and David!...
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Was this helpful? Yes
Nov 10,2017
Minithumbup
Nikki Hamersley
By: 'Jennifer Tompkins'
Nov 10,2017
0 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the tough estate agent market but with the addition of Nikki, who has proven herself to be a valuable member of the team, they are going from strength to strength. Not just an estate agent!...
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Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes
Nov 10,2017
Minithumbup
Nikki Hamersley
By: 'Jennifer Tompkins'
Nov 10,2017
0 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the tough estate agent market but with the addition of Nikki, who has proven herself to be a valuable member of the team, they are going from strength to strength. Not just an estate agent!...
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Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes
Nov 09,2017
Minithumbup
David Smith
Jorge Portillo
By: 'F.'
Nov 09,2017
2 people found
this helpful
I have recently rented a flat with them. David showed me the flat and explained everything to me regarding the contract, he was clear and precise, very helpful and accomodating. Unfortunately when we moved in the house had some problems (walls not painted, something was broken, problems with the heating system...). Jorge is helpful and helped me to sort something out, but I hope we can solve everything else ASAP!!...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
David Smith
By: 'Tracey'
Nov 08,2017
1 people found
this helpful
Dave was brilliant from start to finish. The valuation was spot on and he worked tirelessly for me, we completed the sale within 3 months. Couldn't ask for a better agent. Kindest regards Tracey...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 08,2017
Minithumbup
David Smith
Jorge Portillo
By: 'Nicolas & Marie'
Nov 08,2017
2 people found
this helpful
A very good experience with MetroVillage, the staff is really nice and very professional (special mention to David and Jorge). You can easily join them by phone or email. I would definitly recommend MetroVillage Canada Water !...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Jorge Portillo
By: 'Lucy'
Nov 07,2017
1 people found
this helpful
Having lived in our apartment for just over a year now, Jorge has been ever so helpful in assisting our needs are met. We had an incident with a poor quality mattress which although the landlord decided not to replace, Jorge went out of his way to help us on this matter. Each time we have an issue, we know Jorge will be happy to help us. He's super friendly too - my boyfriend Jack has a great time chatting with Jorge! Would recommend him highly. Thanks Jorge!...
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Comment on agent fees
Expensive, but aren't they all.
Was this helpful? Yes
Nov 06,2017
Minithumbup
David Smith
By: 'sandeep'
Nov 06,2017
1 people found
this helpful
I have had a great experience with Metro team right from my search of flat, closing a deal, shifting and post shifting requests. Thanks David S for showing different flats and accomodating different time request for viewing as per my convenience !! Thanks for all your support !! I would highly recommend Metro Village agents to others who are looking for flat/house search in or near by Canada water area. Warm Regards Sandeep...
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Was this helpful? Yes
Nov 06,2017
Minithumbdown
David Smith
Terence Crowder
By: 'Nelson'
Nov 06,2017
1 people found
this helpful
David was the best! He didn't have that pushy sales person manner, respected what I was looking for, and always made important and relevant questions to the property I was looking for. Terence and him arranged a viewing for me within minutes of my arrival (I came in without a booking). I had been looking the whole day for properties, having viewed over 7 the same day. His approach made the whole difference. Nice job David!...
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Was this helpful? Yes
By: David Smith
Nov 13, 2017
View all comments (1)
Thank you for your kind words Nelson, positive feedback is always nice to hear and its especially nice to know I'm doing something different to the other agencies in the area! ...
Nov 06,2017
Minithumbup
David Smith
Jorge Portillo
By: 'Heng Xiang'
Nov 06,2017
1 people found
this helpful
The best agency since I moved to London. They provided very good service and give us very a good care....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Smith
Nov 13, 2017
View all comments (1)
Thank you for your kind words Heng, I am glad you are happy in your new home! ...
Nov 05,2017
Minithumbup
Terence Crowder
By: 'Nabil'
Nov 05,2017
0 people found
this helpful
Terence Crowder is a very professional,active,helpful,aware of his custmer needs.In the last two years he maneged to rent my apartment very fast to excellent tenant wiht excellent price.I do think that i am in good hands with him and with Metro- village...
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Comment on agent fees
Fees is good
Was this helpful? Yes
Nov 03,2017
Minithumbup
Terence Crowder
By: 'Agnieszka'
Nov 03,2017
0 people found
this helpful
We had a great experience with Metro Village from the start of searching for a perfect property that would fit our requirements, through the viewings (here Terence was so unusually honest, not pushy, friendly, and genuinely helpful in contrast to all the agents I've ever met!), negotiating and signing the contract and going all the way to accommodate many of our additional conditions after moving in. Communication was very swift throughout and for now we are looking forward to having our pr...
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Comment on agent fees
Within the standard range, maybe on the lower end.
Was this helpful? Yes
Nov 03,2017
Minithumbup
Ching Tang
By: 'sally wang'
Nov 03,2017
0 people found
this helpful
Nikki - the superstar!!! My team and I have worked with Nikki on many occasions!! She is super smart, fun, efficient, creative to work with (every single words that I have used here are definitely the EXACT word to describe her). Once she set her mind onto something, she WILL make it happen and she WILL deliver over anyone's expectation. I wonder whether she surprises herself sometimes. :) To sum up - In our eyes, Nikki is the Best in the West!!...
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Was this helpful? Yes
Nov 03,2017
Minithumbup
By: 'Alison Pike'
Nov 03,2017
0 people found
this helpful
I have worked with Nikki over the last year to host their Metro Village charity events and to build relationships within the local community. Her professionalism and knowledge make her an asset to the team and I have really enjoyed working with her across multiple events....
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Was this helpful? Yes
Nov 03,2017
Minithumbdown
Ching Tang
By: 'Peter Hills school'
Nov 03,2017
0 people found
this helpful
I have worked with Nikki for over a year now she is an amazing person and she as helped so much with our school thank you for all your help x...
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Was this helpful? Yes
Nov 02,2017
Minithumbup
Ching Tang
By: 'Linda Cole'
Nov 02,2017
0 people found
this helpful
I approached Nikki and Metro Village regarding a work experience placement and we have been working alongside the company ever since. Working with Metro Village is easy. The children that attend our school (Ian Mikardo) can at times be challenging but Metro Village have always dealt with the children with respect and they have led by example. The latest child was placed with them every Thursday for 1 year and we at Ian Mikardo have all seen a big change in his personality and actions towards sta...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbup
Terence Crowder
By: 'cindy'
Nov 02,2017
0 people found
this helpful
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service....
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Comment on agent fees
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service.
Was this helpful? Yes
Nov 02,2017
Minithumbup
David Smith
By: 'Stefan'
Nov 02,2017
2 people found
this helpful
David and the Metro Village team were all very friendly, helpful and efficient at finding me and my partner a flat that met all of our requirements. Nice work!...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Smith
Nov 03, 2017
View all comments (1)
Thank you for you kind words Stefan! I'm glad we were able to help you find what you were looking for. ...
Oct 19,2017
Minithumbup
Terence Crowder
By: 'Manipa'
Oct 19,2017
0 people found
this helpful
I've just started investing in UK properties recently, and have chosen Metro Village as an agent for my first apartment. They surely did not disappoint. Terence Crowder, my agent, has been extremely helpful and absolutely pleasant to work with. Very effective communication!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 04,2017
Minithumbup
Ching Tang
By: 'Wong'
Oct 04,2017
0 people found
this helpful
I have been using Metro Village for the past 4 years to manage my Maple Quays flat since its completion in 2013, which they also helped me to do, being based overseas. They have looked after my property very well during that time and always found me great tenants. However it is the eventual sale of this flat that has compelled me to write and commend them on their very skillful and resourceful way of helping me achieve this sale. During the process we hit a major birck wall which threatened to...
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Comment on agent fees
Fair
Was this helpful? Yes
May 10,2017
Minithumbdown
Ching Tang
By: 'Y Wu'
May 10,2017
5 people found
this helpful
After my wife checked out from the property, we didn't hear anything from Metro Village / the landlord (the landlord is the founder of Metro Village Yuet Ching TANG) until we asked them for the check out report. They wanted to deduct more than 1600 pounds from our full depost 2010 pounds, it's incredible! We told them we agreed them to deduct 400 pounds from our deposit, but they disagreed. We had to raised a dispute with TDS, the result was to award 356 pounds to the landlord. How much the diff...
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Was this helpful? Yes
By: Nikki Hamerlsey
Sep 07, 2017
View all comments (1)
Hi Y Wu, Metro Village are very sorry you feel you have been mistreated as this is never our intention and as you mention in an email you sent to our Property Manager, Jorge Portillo, on 10th May 2017, Metro Village have a good reputation, and we do of course pride ourselves on this. The professional clean at the end of the tenancy is agreed at the beginning of your tenancy, whether the new occupier then cleans the property (again) is down to them, but all of the properties occupied by Metro Vil ...
Aug 14,2016
Minithumbup
By: 'Mathilde'
Aug 14,2016
0 people found
this helpful
Daniel is a very pleasant and explanative agent. We appreciated our viewings with him. We would recommend this agent. Mathilde & Antoine...
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Was this helpful? Yes
By: Daniel
Aug 15, 2016
View all comments (1)
Thank you very much for you review Mathilde & Antoine ...
Jun 16,2016
Minithumbup
By: 'CW'
Jun 16,2016
2 people found
this helpful
Thank you Metro Village for helping us with the purchase of our flat in Maple Quays. Buying a new home is never stress free but on this occasion Chezney's help was invaluable! The attention and support that Chezney provided were second to none; he reassured us when we had doubts or problems and took care of everything not only to completion but beyond! We are really grateful for all that he's done. My husband and I have dealt with many agents around south London and we both agree that Chezney's...
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Was this helpful? Yes
Jan 26,2016
Minithumbdown
By: 'Rocio'
Jan 26,2016
2 people found
this helpful
David is an exceptional person, he is always willing to help you to make the most out of your experience with Metro Village. Any question, any problem, he always gets it sorted fast. I really recommend David and Metro Village as Letting Agency....
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Was this helpful? Yes
Jan 15,2016
Minithumbdown
By: 'Alan'
Jan 15,2016
6 people found
this helpful
Held my girl friend's deposit for HALF A YEAR. Never replies emails, wrote a formal complaint letter to chase the deposit, never replies, had to make a complaint to TPO / small claim court in order to get my girl friend's deposit back. (They refund the money immediately after my complaint to TPO, such a coincidence. wow!) The reason why they did not reply my formal complaint : "were unable to verify the legitimacy of this complaint until this was confirmed by The Property Ombudsman. We are...
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Comment on agent fees
Bad, did not do their jobs properly at all.
Was this helpful? Yes
Sep 08,2015
Minithumbup
By: 'AG'
Sep 08,2015
2 people found
this helpful
I have been renting a property for more than 2 years in SE16 through Metro Village. David has been an outstanding letting manager, supporting us from the beginning of the tenancy until the very end, promptly resolving any issue arising with professionalism and courtesy. The whole team has been excellent in finding the flat and supporting the contract arrangement process, and in replying to any questions and problems. I strongly recommend Metro Village to any prospective tenant/buyer....
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Was this helpful? Yes
Areas covered
  • E1
  • SE16
  • E2
  • SE1
  • E3
  • SE3
  • E14
  • SE4
  • E6
  • SE8
  • SE10
  • SE13
  • SE15
  • SE23
  • EC1

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 1 33 8 8 0 9 0 11 1

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Agent Fees

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Last updated at 3:43 PM 29/01/2016 by allAgents

Complaints Procedure

Complaints Procedure รขย€ย“ Metro Village Limited

Introduction
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.

All complaints must be given in writing to the following address/es:
feedback@metro-village.com

Metro Village Limited
Unit 1
Toronto House
Surrey Quays Road
London
SE16 7AJ

What is a Complaint?

A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?

1. Acknowledge in writing receipt of complaint within five working days of receipt.

2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
receipt.

3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.

On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation.

Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client
explaining the reason for the delay and let them know when we expect to be able to send them a
final response. We will also keep you advised.

Final Response
A Final response will be sent in writing to the complainant
Last updated at 3:43 PM 29/01/2016 by allAgents
Ching Tang Ching Tang
Director
14 reviews

About Ching No description set View full profile
Terence Crowder Terence Crowder
Lettings manager
6 reviews

About Terence No description set View full profile
David Smith David Smith
Sales and lettings consultant
9 reviews

About David No description set View full profile
Tanver Ajmal Tanver Ajmal
Sales consultant
0 reviews

About Tanver No description set View full profile
Jorge Portillo Jorge Portillo
Property Manager
5 reviews

About Jorge No description set View full profile
Youssif Lloussi Youssif Lloussi
Sales consultant
0 reviews

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Cherish Ingham - upload your photo Cherish Ingham
Property and facilities coordinator
0 reviews

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Nikki Hamersley Nikki Hamersley
Area Director
3 reviews

About Nikki No description set View full profile

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