We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.

Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Metro Village

Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972

“ The most welcoming people I have come accross.... ”

Jul 09,2018
Minithumbup
By: 'Elona'
Jul 09,2018
0 people found
this helpful
Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very greatful....
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“ Great Service... ”

Jun 25,2018
Minithumbup
By: 'Charlie'
Jun 25,2018
1 people found
this helpful
Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to anyone....
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“ Superb service... ”

Jun 20,2018
Minithumbup
By: 'Romko'
Jun 20,2018
0 people found
this helpful
I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be ...
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“ The best agent in Canada Water... ”

Jun 12,2018
Minithumbup
By: 'Mr Ryan'
Jun 12,2018
0 people found
this helpful
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge & Ching for ...
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Comment on agent fees
Reasonable fees, deserved their fee for finding the tenant so quickly.
Was this helpful? Yes

“ A fast response every time... ”

May 02,2018
Minithumbup
By: 'Liam'
May 02,2018
0 people found
this helpful
Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all :)...
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By: Jorge Portillo
May 03, 2018
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Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“ Continuously outstanding service... ”

Mar 24,2018
Minithumbup
By: 'MFK'
Mar 24,2018
0 people found
this helpful
I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking ...
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By: Jorge Portillo
May 03, 2018
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Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“ Excellent prompt and friendly service... ”

Mar 22,2018
Minithumbup
By: 'James'
Mar 22,2018
0 people found
this helpful
Jorge has always been extremely helpful with any queries or issues we might have had and is always quick to respond to enquiries. Would recommend thoroughly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jorge Portillo
May 03, 2018
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Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...
Dec 14,2017
Minithumbup
By: 'Denis'
Dec 14,2017
1 people found
this helpful
Big thanks to Terence and Jorge. I'm an overseas landlord based in Australia and wanted to switch agencies for some time but dreaded the coordination effort required. Terence made it seem too easy, clear prompt communication with proactive attitude and no lost rent as ...
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Comment on agent fees
Very competitive pricing
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By: Terence
Dec 14, 2017
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Hi Denis Thank you for your kind words, we hope you enjoy the experience with us at Metro Village. Have a lovely Christmas and enjoy the hot weather. ...
Nov 21,2017
Minithumbup
By: 'Matthias & Agnieszka'
Nov 21,2017
1 people found
this helpful
Jorge is a great property manager. All the communications were smooth and without delays. He always solved issues or requests in an efficient and satisfactory way. We hope the interactions will remain as smooth throughout the duration of our contract....
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Nov 20,2017
Minithumbup
By: 'Annmarie'
Nov 20,2017
1 people found
this helpful
Nikki has worked tirelessly to promote and support the local area, providing exclusive discounts for Metro Village tenants and landlords as well as promoting local businesses. I worked alongside her for the launch of the Metro Village Card as one of the sponsors for the ...
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Nov 15,2017
Minithumbup
By: 'STC'
Nov 15,2017
1 people found
this helpful
Terrence is professional, personable and effective. He responded to our multiple requests promptly, assessed the property's value accurately and executed the rental process flawlessly. Our flat was rented out in three days (thanks to his hard work on Sat) and the follow-up work were ...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 13,2017
Minithumbup
By: 'Peter and Stephanie'
Nov 13,2017
1 people found
this helpful
David was incredibly calm and helpful when my partner and I were racing to find aflat to move into before our old lease expired! Booking time with him was easy, he remembered our requirements, and ensured we had options before deciding on the flat we'...
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Nov 12,2017
Minithumbup
By: 'Jess and Leo'
Nov 12,2017
1 people found
this helpful
David was really great when helping us find a flat in the area He showed us around two different properties and gave us loads of time to look around, which was appreciated! He was also not at all pushy which we really liked. Once we ...
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Nov 10,2017
Minithumbup
By: 'Jennifer Tompkins'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
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Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Jennifer Tompkins'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
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Comment on agent fees
Excellent! Very competitive!
Was this helpful? Yes
Nov 09,2017
Minithumbup
By: 'F.'
Nov 09,2017
2 people found
this helpful
I have recently rented a flat with them. David showed me the flat and explained everything to me regarding the contract, he was clear and precise, very helpful and accomodating. Unfortunately when we moved in the house had some problems (walls not painted, something was ...
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Nov 08,2017
Minithumbup
By: 'Tracey'
Nov 08,2017
1 people found
this helpful
Dave was brilliant from start to finish. The valuation was spot on and he worked tirelessly for me, we completed the sale within 3 months. Couldn't ask for a better agent. Kindest regards Tracey...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 08,2017
Minithumbup
By: 'Nicolas & Marie'
Nov 08,2017
2 people found
this helpful
A very good experience with MetroVillage, the staff is really nice and very professional (special mention to David and Jorge). You can easily join them by phone or email. I would definitly recommend MetroVillage Canada Water !...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'Lucy'
Nov 07,2017
1 people found
this helpful
Having lived in our apartment for just over a year now, Jorge has been ever so helpful in assisting our needs are met. We had an incident with a poor quality mattress which although the landlord decided not to replace, Jorge went out of his ...
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Comment on agent fees
Expensive, but aren't they all.
Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'sandeep'
Nov 06,2017
1 people found
this helpful
I have had a great experience with Metro team right from my search of flat, closing a deal, shifting and post shifting requests. Thanks David S for showing different flats and accomodating different time request for viewing as per my convenience !! Thanks for all your ...
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Nov 06,2017
Minithumbdown
By: 'Nelson'
Nov 06,2017
2 people found
this helpful
David was the best! He didn't have that pushy sales person manner, respected what I was looking for, and always made important and relevant questions to the property I was looking for. Terence and him arranged a viewing for me within minutes of my ...
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By: David Smith
Nov 13, 2017
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Thank you for your kind words Nelson, positive feedback is always nice to hear and its especially nice to know I'm doing something different to the other agencies in the area! ...
Nov 05,2017
Minithumbup
By: 'Nabil'
Nov 05,2017
1 people found
this helpful
Terence Crowder is a very professional,active,helpful,aware of his custmer needs.In the last two years he maneged to rent my apartment very fast to excellent tenant wiht excellent price.I do think that i am in good hands with him and with ...
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Comment on agent fees
Fees is good
Was this helpful? Yes
Nov 03,2017
Minithumbup
By: 'Agnieszka'
Nov 03,2017
1 people found
this helpful
We had a great experience with Metro Village from the start of searching for a perfect property that would fit our requirements, through the viewings (here Terence was so unusually honest, not pushy, friendly, and genuinely helpful in contrast to all the agents I've ...
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Comment on agent fees
Within the standard range, maybe on the lower end.
Was this helpful? Yes
Nov 03,2017
Minithumbup
By: 'sally wang'
Nov 03,2017
1 people found
this helpful
Nikki - the superstar!!! My team and I have worked with Nikki on many occasions!! She is super smart, fun, efficient, creative to work with (every single words that I have used here are definitely the EXACT word to describe her). Once she set her ...
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Was this helpful? Yes
Nov 03,2017
Minithumbup
By: 'Alison Pike'
Nov 03,2017
1 people found
this helpful
I have worked with Nikki over the last year to host their Metro Village charity events and to build relationships within the local community. Her professionalism and knowledge make her an asset to the team and I have really enjoyed working with her across multiple ...
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Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Peter Hills school'
Nov 03,2017
1 people found
this helpful
I have worked with Nikki for over a year now she is an amazing person and she as helped so much with our school thank you for all your help x...
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Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Linda Cole'
Nov 02,2017
1 people found
this helpful
I approached Nikki and Metro Village regarding a work experience placement and we have been working alongside the company ever since. Working with Metro Village is easy. The children that attend our school (Ian Mikardo) can at times be challenging but Metro Village have always ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'cindy'
Nov 02,2017
1 people found
this helpful
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service....
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Comment on agent fees
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service.
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Stefan'
Nov 02,2017
2 people found
this helpful
David and the Metro Village team were all very friendly, helpful and efficient at finding me and my partner a flat that met all of our requirements. Nice work!...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Smith
Nov 03, 2017
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Thank you for you kind words Stefan! I'm glad we were able to help you find what you were looking for. ...
Oct 19,2017
Minithumbup
By: 'Manipa'
Oct 19,2017
1 people found
this helpful
I've just started investing in UK properties recently, and have chosen Metro Village as an agent for my first apartment. They surely did not disappoint. Terence Crowder, my agent, has been extremely helpful and absolutely pleasant to work with. Very effective communication!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Areas covered
  • SE16
  • Se13
  • Se8
  • Se1
  • SE4
  • E14
  • SE8
  • SE14
  • SE10
  • E16
  • SE13
  • Se10
  • SE15
  • SE23
  • EC1

NAEA ARLA NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 1 38 8 8 0 9 0 11 1

Agent Fees

No fees set.
Last updated at 8:58 AM 02/01/2018 by Nikki Hamersley

Complaints Procedure

Complaints Procedure รขย€ย“ Metro Village Limited

Introduction
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.

All complaints must be given in writing to the following address/es:
feedback@metro-village.com

Metro Village Limited
Unit 1
Toronto House
Surrey Quays Road
London
SE16 7AJ

What is a Complaint?

A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?

1. Acknowledge in writing receipt of complaint within five working days of receipt.

2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
receipt.

3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.

On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation.

Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client
explaining the reason for the delay and let them know when we expect to be able to send them a
final response. We will also keep you advised.

Final Response
A Final response will be sent in writing to the complainant
Last updated at 8:58 AM 02/01/2018 by Nikki Hamersley

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