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Matthews of Chester
1.6/5, 7 Reviews
14% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
Matthew's of Chester provide a unique combination of professional, experienced staff combined with the caring attitude and attention to detail you would expect from a family run independent business.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 40% | £0 | £0 |
| Lettings | 0% | 40% | £600 | £600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 | 3 |
Address
Matthews of Chester
15 Lower Bridge Street, Chester, Cheshire
CH1 1RS
01244 346226
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
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Rankings
Latest Properties
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Awful company- AVOID AT ALL ...
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1 Star Review
By : 'B'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : CH4
13 Sept 2023
People found this helpful0
Awful company- AVOID AT ALL COSTS. Constant administration errors resulting in incorrect fees stated, debt recovery fees added onto charges, despite having multiple months remaining to pay said charges. Will not reply to emails asking for clarification of fees. When they pick up the phone, they put ... Read Full Review
Comments (0)Was this helpful?:
Since Matthews of Chester ...
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1 Star Review
By : 'Joseph'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : CH1
21 Mar 2022
People found this helpful0
Since Matthews of Chester took over from PDA for the management of my block, the service charge has increased from £82.69pm to £118.05pm. This represents a 42% increase! The previous company were always pleasant and professional to deal with, and I never experienced any issues ... Read Full Review
Comments (0)Was this helpful?:
Unprofessional ...
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1 Star Review
By : 'Ai'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CH1
27 Jun 2021
People found this helpful0
Viewed the apartment, landlord agreed, paid holding deposit on Friday. Agent Emma was off sick on Friday, i received reply email from her colleague informing that and will liaise with myself on Monday. Didn't hear from Emma on Monday, i rang and been informed that this apartment been ... Read Full Review
Comments (0)Was this helpful?:
I own an apartment at John ...
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5 Star Review
By : 'John'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : LL11
30 Oct 2017
People found this helpful0
I own an apartment at John Wilkinson Court in Wrexham, and have dealt with Mathew's and the block management team on a number of occasions. They are responsible for the management of the complex. I have found all members of staff to be courteous and respectful, particularly Kevin O Reilly and ... Read Full Review
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Outrageous conduct from these ...
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1 Star Review
By : 'Disgraceful!'
Branch : Chester, 15 Lower Bridge Street
Services : 20
Would you recommend ? : No
Postcode : CH1
3 Sept 2015
People found this helpful8
Outrageous conduct from these people. I came home one evening to find a Matthew employee in my flat, no prior arrangement, no consent, just helped themselves. When I questioned him on it, he lied about having left a message on my phone, and when confronted by a neighbour as he was entering, ... Read Full Review
Comments (1)Was this helpful?:
By : Rebecca Matthew
5 Apr 2016As we have written to you at length to answer you allegations and explain what permission we had to enter the flat I find it surprising that you felt the need to make the same allegations again on...
I was a tenant at one of ...
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1 Star Review
By : 'yveyc'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : CH2
13 May 2015
People found this helpful2
I was a tenant at one of their managed properties for 3 year and the customer service from one particular member of staff - Dee Horan - was appalling. rude, abrupt, unhelpful, and I always had to chase up my queries. In the end I started dealing with the owner of the property direct, with any ... Read Full Review
What agent could do to change your mind?
Friendly customer service and quicker response to queries. You're made to feel like your bothering them from getting on with their job
Comments (1)Was this helpful?:
By : Rebecca Matthew
5 Apr 2016If you had a genuine complaint about a member of my staff I would have expected you to report it to our office. Dee is always polite and helpful and the service you describe is most certainly not how ...
Moved into a house let by ...
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1 Star Review
By : 'UnhappyTenant'
Branch : Chester, 15 Lower Bridge Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : CH1
6 Aug 2014
People found this helpful1
Moved into a house let by Matthews in early August last year, and noted several problems that had not been outlined in inventory. Marked these down and requested they be fixed. Spent hundreds of pounds on gas bills as the landlord did not do work on windows as he had told Matthews he would (and ... Read Full Review
Comments (1)Was this helpful?:
By : Rebecca Matthew
5 Apr 2016We reposnd to any maintenance issues reported within 24 hours and provide an excellent service. If Landlords are not prepared to pay for certain repairs they feel are unnecessary, however, that is...
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