We are an independent Estate Agent dedicated to offering excellent customer service throughout all stages of house sales, purchase, renting and letting.
Matthew James

St James House St. James Road
Surbiton
Greater London
KT6 4QH
0208 390 2266



Properties for Sale
Properties to Rent

Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £400,000 £400,000
Lettings 33% 60% £1,050 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 3 1 1 0 1 0 3

Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of

“Tina has looked after my property for about 7 years now, ......”

Share on :
Nov 15,2017
Minithumbup
By: 'Julia'
Nov 15,2017
0 people found
this helpful
Tina has looked after my property for about 7 years now, and I can't recommend her more highly. There is no mountain that she can't transform into a mole hill! Anything urgent is brought to my attention, solutions are suggested, and everything is taken care of ...
read full review
Comment on agent fees
Good - relative to other providers
Was this helpful? Yes

“My sister and I rented our (now owned) property through ......”

Share on :
Jan 09,2017
Minithumbdown
By: 'Ms G'
Jan 09,2017
13 people found
this helpful
My sister and I rented our (now owned) property through Matthew James for just over a year, and I have to say that it was, to date, the most stressful and unpleasant housing process I've ever been through. The gentleman that dealt with the viewings ...
read full review
Was this helpful? Yes

“Disgraceful service to prospective tenants. Forceful, arrogant and petulant behaviour ......”

Share on :
Dec 09,2016
Minithumbdown
By: 'Frank'
Dec 09,2016
1 people found
this helpful
Disgraceful service to prospective tenants. Forceful, arrogant and petulant behaviour - especially when we were going through the process of making an offer. They're not out for the interests of the tenant (not even perhaps for the interest of the landlord), they are only interested ...
read full review
Comment on agent fees
Rip off
Was this helpful? Yes

“All very charming in the beginning. Then once they got ......”

Share on :
Sep 23,2015
Minithumbdown
By: 'Sorcha Witter'
Sep 23,2015
4 people found
this helpful
All very charming in the beginning. Then once they got the job they were aggressive and intimidating to deal with. Even my solicitor was astounded at their totally unpleasant and unprofessional attitude. Every stage was painful. They were not interested in getting the best price, ...
read full review
Was this helpful? Yes

“Really awful. Everything was fine until we moved in, and ......”

Share on :
Mar 23,2015
Minithumbdown
By: 'Fed up'
Mar 23,2015
5 people found
this helpful
Really awful. Everything was fine until we moved in, and then the attitude changed immediately. Absolutely no customer service skills. Argumentative and intimidating. We got blamed by their receptionist for causing them more work when asking for simple tasks as per their job as agents! ...
read full review
Was this helpful? Yes

“Absolutely terrible agency! We were going to rent a property ......”

Share on :
Aug 29,2014
Minithumbdown
By: 'Amanda'
Aug 29,2014
4 people found
this helpful
Absolutely terrible agency! We were going to rent a property and a few days before moving in they say were cant move in as the landlord wants to sell instead. They seemed apologetic, and said they don't want anything to do with the landlord, that ...
read full review
Was this helpful? Yes

“Not only they are not helpful at all but they ......”

Share on :
Jul 22,2014
Minithumbdown
By: 'Kate'
Jul 22,2014
6 people found
this helpful
Not only they are not helpful at all but they are rude and racist. It was a nightmare even taking to them. They don't care about their clients unless you are millionaire. Don't use them....
read full review
Was this helpful? Yes

“Bought a flat thorugh them in summer 2013. James Batty is ......”

Share on :
Jan 06,2014
Minithumbdown
By: 'Andrey'
Jan 06,2014
5 people found
this helpful
Bought a flat thorugh them in summer 2013. James Batty is really unpleasant to deal with, if you're a buyer. He will talk to you like he has 100 other customers and you are wasting his time. This was a constant impression after about 7-8 phone calls ...
read full review
Was this helpful? Yes

“The agent was fantastic in dealing with responses necessary when ......”

Share on :
Dec 01,2013
Minithumbup
By: 'Mrs Edwards'
Dec 01,2013
0 people found
this helpful
The agent was fantastic in dealing with responses necessary when selling my home. He undertook all the required tasks of dealing with prospective buyers as well as keeping me well informed of the whole process. If i had any queriers regarding the sale he would ...
read full review
Was this helpful? Yes

“Inflated prices and misleading sales literature. Watch out for these ......”

Share on :
Mar 21,2010
Minithumbdown
By: 'dan the man'
Mar 21,2010
3 people found
this helpful
Inflated prices and misleading sales literature. Watch out for these guys....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Matthew James

Individual Branch Awards

Opening hours





As Seen On

Find the Best Agent to
Sell or Rent Your Home