5 Star Review
Jan 24,2023
By:
'Nat'
Jan 24,2023
Branch: Stevenage, 129 High Street
Services: Sales (as a Vendor)
Sold price: £375000
Would you recommend?: Yes
Postcode: SG1
Branch: Stevenage, 129 High Street
Sales (as a Vendor)
Sold price: £375000
Postcode: SG1
0
people found
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Managed our rental property for 5+ years, handled everything to do with the tenant including eviction towards the end. The sales team took over and sold within 3 weeks. Great across the board, thanks....
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“By far the worst letting agent...”
1 Star Review
Mar 23,2022
By:
'Selene L'
Mar 23,2022
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £8
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £8
Postcode: SG1
3
people found
this helpful
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental ...
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3
people found
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“TERRIBLE EXPERIENCE ***......”
1 Star Review
Mar 13,2022
By:
'Reena Dixon'
Mar 13,2022
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG2
2
people found
this helpful
TERRIBLE EXPERIENCE with ***,director. Spoke to him about missing payments of rent on 10/03/2022. We are living in the property for the last 6 years never missing rent till last year. I am a victim of a scam which he did not believe. My mother passed away ...
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2
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“Terrible experience with mather mathews speci......”
1 Star Review
Feb 17,2022
By:
'Sharon'
Feb 17,2022
Branch: Stevenage, 129 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (Prospective customer)
Postcode: SG2
2
people found
this helpful
Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ...
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2
people found
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“No boiler for 18 days with a one year old. La......”
1 Star Review
Jan 14,2022
By:
'Leanne Tomlin'
Jan 14,2022
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG2
2
people found
this helpful
No boiler for 18 days with a one year old. Landlords, estate agents and contractors all blaming each other. Escalated it * and was told my rent would increase and was threatened with ending the tenancy. Nice man! Nothing but trouble with previous maintenance issues. Avoid at ...
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2
people found
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“Patronising beyond belief…...”
1 Star Review
Aug 26,2021
By:
'El'
Aug 26,2021
Branch: Stevenage, 129 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SG4
Branch: Stevenage, 129 High Street
Lettings (Prospective customer)
Postcode: SG4
2
people found
this helpful
Patronising beyond belief…
Rang up asking to view a property and was denied one by a patronising woman on the other end of the phone who suggested “looking on Rightmove to find cheaper properties yeah?”. Obviously wouldn't have enquired about a viewing if I knew ...
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2
people found
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“Really let me down as a tenant...”
1 Star Review
Mar 19,2021
By:
'Sad ex tenant'
Mar 19,2021
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: SG5
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: SG5
1
people found
this helpful
As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the ...
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1
people found
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5 Star Review
Jan 27,2021
By:
'Dennis'
Jan 27,2021
Branch: Stevenage, 129 High Street
Services: Lettings (as a Landlord)
Rent PCM: £30
Would you recommend?: Yes
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Landlord)
Rent PCM: £30
Postcode: SG1
0
people found
this helpful
I viewed a handful of properties with Danielle who was able to give me all the info I needed for buying as investment. Was looking in a different area but she gave me advice on the areas and amount of rent I would get, very ...
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0
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“absolutely disgusted by the lack of honesty. ......”
1 Star Review
Jan 14,2021
By:
'daniel'
Jan 14,2021
Branch: Stevenage, 129 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (Prospective customer)
Postcode: SG1
1
people found
this helpful
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property
Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for ...
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1
people found
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“Terrible Letting Staff...”
1 Star Review
Jun 19,2019
By:
'JS'
Jun 19,2019
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
1
people found
this helpful
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
1
people found
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Yes
“Bordering on criminal incompetence...”
1 Star Review
Feb 18,2019
By:
'Disgruntled'
Feb 18,2019
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG1
6
people found
this helpful
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider absolutely ANY other estate agents....
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Comment on agent fees
No issue with fees
6
people found
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“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”
1 Star Review
Nov 15,2018
By:
'Floor'
Nov 15,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Landlord)
Rent PCM: £575
Postcode: SG1
2
people found
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
2
people found
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“WORST AGENTS EVER!!!!...”
1 Star Review
Aug 06,2018
By:
'WORST'
Aug 06,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £945
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £945
Postcode: SG2
2
people found
this helpful
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
2
people found
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Yes
“Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and FrustratingI ......”
1 Star Review
Feb 26,2018
By:
'Naina'
Feb 26,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG2
4
people found
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating
I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
4
people found
this helpful
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“I have received highly professional service from Mather Marshal Hatfield ......”
5 Star Review
Nov 27,2017
By:
'Xavier'
Nov 27,2017
Branch: Hatfield, 27 Market Place
Services: Sales (as a Buyer)
Sold price: £215000
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Sales (as a Buyer)
Sold price: £215000
Postcode: AL10
0
people found
this helpful
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
0
people found
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“I have just had a terrible experience with Mather Marshall ......”
1 Star Review
Jul 20,2016
By:
'Nick'
Jul 20,2016
Branch: Stevenage, 129 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Sales (Prospective customer)
Postcode: SG1
7
people found
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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7
people found
this helpful
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“This is a warning to all prospective tenants who are ......”
1 Star Review
Oct 14,2015
By:
'Frustrated'
Oct 14,2015
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £416
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £416
Postcode: AL10
5
people found
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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5
people found
this helpful
Was this helpful?
Yes
“I have never dealt with more unhelpful and unprofessional people ......”
1 Star Review
Sep 20,2015
By:
'Jim'
Sep 20,2015
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £405
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £405
Postcode: AL10
3
people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents.
My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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3
people found
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“We found that right from the beginning they did not ......”
2 Star Review
Aug 28,2015
By:
'John'
Aug 28,2015
Branch: Stevenage, 129 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Sales (Prospective customer)
Postcode: SG1
5
people found
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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5
people found
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“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY ......”
1 Star Review
Nov 18,2014
By:
'BanMatherMarshall'
Nov 18,2014
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £300
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £300
Postcode: AL10
1
people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
1
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“This very rude estate agents will try to keep as ......”
1 Star Review
Oct 14,2014
By:
'name12344'
Oct 14,2014
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £250
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £250
Postcode: SG1
5
people found
this helpful
This very rude estate agents will try to keep as much of your deposit as possible.
Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch ...
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5
people found
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“I am writing to thank mather marshall once again for ......”
5 Star Review
Jan 07,2014
By:
'claireb'
Jan 07,2014
Branch: Hatfield, 27 Market Place
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Sales (as a Vendor)
Postcode: AL10
0
people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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0
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“Worst company I have ever dealt with! They getting nothing ......”
1 Star Review
Dec 19,2013
By:
'Bob'
Dec 19,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
3
people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employees
Attached Filesnbsp;
3
people found
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“I rented a bedsit from this agent in 2009. From start ......”
1 Star Review
Oct 18,2013
By:
'Matt'
Oct 18,2013
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG1
4
people found
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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4
people found
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“My husband and I have used Mather Marshall happily for ......”
5 Star Review
Oct 18,2013
By:
'Kathryn'
Oct 18,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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“I have dealt with Debbie Norris for 17 years firstly as ......”
5 Star Review
Sep 04,2013
By:
'Michelle'
Sep 04,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL7
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL7
0
people found
this helpful
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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“As a person new to the lettings industry back in 2004 ......”
4 Star Review
Sep 04,2013
By:
'Joy'
Sep 04,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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“My rental property is fully managed by Mather Marshall and ......”
5 Star Review
Sep 03,2013
By:
'Gill'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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“Have worked with Mather Marshall for 10 years and they are ......”
5 Star Review
Sep 03,2013
By:
'DK'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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“Good afternoon :)Hatfield is an area where a lot of ......”
1 Star Review
Sep 03,2013
By:
'Unhappy'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
2
people found
this helpful
Good afternoon :)
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay
2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant.
3. Be helpful and patient to students who are renting for the first time.
Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
Attached Filesnbsp;
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