50% lettings valuation accuracy
22% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 32
14th Jan 2021
reviewed by 'daniel'
19th Jun 2019
reviewed by 'JS'
15th Nov 2018
reviewed by 'Floor'
6th Aug 2018
reviewed by 'WORST'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 22% | £300 | £945 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 2 | 1 | 15 | 2 | 0 | 1 | 0 | 0 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Jan 14,2021
Jan 14,2021
0
people found
this helpful
this helpful
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property
Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for ...
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Jun 19,2019
Jun 19,2019
0
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Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
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Jun 19, 2019
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Having further investigated this, we have not reduced the prices on 3 properties either so the fact that we do not charge fees either this is either a “ fake posting “ or the wrong agent.
Js I hope you manage to get to the bottom of your confusion and if you need help in renting property please feel free to get in contact
Paul Mather ...
Feb 18,2019
Feb 18,2019
3
people found
this helpful
this helpful
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider absolutely ANY other estate agents....
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Comment on agent fees
No issue with fees
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“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”
Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
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Aug 06,2018
Aug 06,2018
1
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this helpful
this helpful
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
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“Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and FrustratingI ......”
Feb 26,2018
Feb 26,2018
3
people found
this helpful
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating
I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
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Nov 27,2017
Nov 27,2017
0
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I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
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Jul 20,2016
Jul 20,2016
6
people found
this helpful
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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Oct 14,2015
Oct 14,2015
4
people found
this helpful
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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Sep 20,2015
Sep 20,2015
2
people found
this helpful
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents.
My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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Aug 28,2015
Aug 28,2015
4
people found
this helpful
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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Nov 18,2014
Nov 18,2014
0
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WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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Oct 14,2014
Oct 14,2014
4
people found
this helpful
this helpful
This very rude estate agents will try to keep as much of your deposit as possible.
Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch ...
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Jan 07,2014
Jan 07,2014
0
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I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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Dec 19,2013
Dec 19,2013
2
people found
this helpful
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employeesAttached Filesnbsp;
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Jan 06, 2014
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Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation debbie@mathermarshall.com, as we cannot comment on the above until we know the circumstances of your complaint. many thanks ...
Oct 18,2013
Oct 18,2013
3
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this helpful
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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Oct 18,2013
Oct 18,2013
0
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My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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Sep 04,2013
Sep 04,2013
0
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I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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Sep 04,2013
Sep 04,2013
0
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As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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Sep 03,2013
Sep 03,2013
0
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My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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Sep 03,2013
Sep 03,2013
0
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Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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Sep 03,2013
Sep 03,2013
1
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this helpful
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Good afternoon :)
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.Attached Filesnbsp;
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Sep 03, 2013
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HI
I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust. ...
Aug 27,2013
Aug 27,2013
0
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This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. ...
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What agent could do to change your mind?
Registered my offer.Attached Filesnbsp;
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Aug 27, 2013
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Good afternoon
We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we receive.
We cannot be certain but we believe you are a lady who viewed a property in Indells that was advertised as offers in excess of ? We had already received a number of offers over the advertised price and when you offered the price you did Jon informed you that we had already received offers ...
Apr 09,2013
Apr 09,2013
4
people found
this helpful
this helpful
Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and niciestness just to ...
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What agent could do to change your mind?
Get rid of all the agent, then take on new people with good attitude and human friendly.Attached Filesnbsp;
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Jan 02,2013
Jan 02,2013
1
people found
this helpful
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Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys ...
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Sep 03, 2013
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I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged for this, as we had not let for you before and would not have had any money holding in any case. We spoke to you for a considerable amount of time, as the property was not ready, you then let it via another agent at a lot less rental than we were advertising it for you. ...
Jan 04,2012
Jan 04,2012
0
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this helpful
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I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which ...
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Jan 03,2012
Jan 03,2012
0
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I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor ...
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Oct 12,2011
Oct 12,2011
1
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We had the misfortune of dealing with this agency. The flat was ok but the staff in the office are absolutely rude and most unhelpful (to be fair, Adam, the young guy, is an exception to this). D. and C. unfortunately lack in any sort ...
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What agent could do to change your mind?
They could have done their job. Show respect, be polite, be professional, learn a bit of customer service, do things within a reasonable time frame without needing to be chased for OVER A MONTH for the smallest issue.Attached Filesnbsp;
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Nov 04,2010
Nov 04,2010
0
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I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with.
...
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May 19,2010
May 19,2010
1
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Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes.
You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
