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    Jack
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    Debbie Norris
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    Jon Webb
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    Adam Norris
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    Duncan Duffy
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    Robert White
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    james
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    sam (female)
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    Kerry
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Jul 20,2016
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Jul 20,2016
0 people found
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in a meeting and if he could email me to arrange a time he said "no - you call me back when you're done" and put the phone down suddenly. When I called him back to ask why he reacted that way he said in a rude and unprofessional manner that "he was ...
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Oct 14,2015
Minithumbdown
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Oct 14,2015
0 people found
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This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ever dealt with. They left us conned out of money for the entire duration of our stay. From the moment we first moved in there were an array of problems which were such a hassle to get resolved because these people are so incompetent. Not only are they...
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Sep 20,2015
Minithumbdown
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Sep 20,2015
1 people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to sign up and take possession of the property. We arrived at midday as requested although one of the students was late due to traffic. We entered the offices and the students were asked to sit in front of Kerry. The pare...
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Aug 28,2015
Minithumbdown
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Aug 28,2015
0 people found
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We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never apologised. When we complained about this she ((Sam) sulked and tutted and it was up to us to break the ice with her. When we decided not to have the property because of the short lease it didnt make us feel we wanted to go back to them in the future....
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Nov 18,2014
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Nov 18,2014
0 people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are for a credit check and guarantor documents. A credit check is £2 and guarantor documents cost at max £60 so where did the other £100 go? They should be banned from dealing with students and sued for misselling. They don't tell you much until you pay y...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
Was this helpful? Yes
Oct 14,2014
Minithumbdown
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Oct 14,2014
2 people found
this helpful
This very rude estate agents will try to keep as much of your deposit as possible. Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch on one of the sofas (not a deep scratch about the length of a finger.)...
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Jan 07,2014
Minithumbup
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Jan 07,2014
0 people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to end was up to previous high standards and their local knowledge is second to none. I would have no problem recommending mather marshall and have even done so to my mother who is over the moon and has a buyer already at a great price, thanks again guys!...
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Dec 19,2013
Minithumbdown
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Dec 19,2013
2 people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn\'t want to have to put up with the awful service we had to deal with. Even Strats are better - and that\'s saying something!!!!...
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What agent could do to change your mind?
Get new employees
Was this helpful? Yes
By: Debbie Norris
Jan 06, 2014
View all comments (1)
Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation debbie@mathermarshall.com, as we cannot comment on the above until we know the circumstances of your complaint. many thanks....
Oct 18,2013
Minithumbdown
By:
Oct 18,2013
1 people found
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the early 60\'s.) Although it had radiators, these were not connected to to the boiler and the only heating there was was from a very old gas fire, which made condensation a real problem in the winter. The bathroom and kitchen were painted with basic emulsion and...
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Oct 18,2013
Minithumbup
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Oct 18,2013
0 people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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Sep 04,2013
Minithumbup
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Sep 04,2013
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I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very rare in this day and age. Mrs Norris takes out all the hassle of renting she has the upmost integrity, honesty and is a total asset. I am incredibly satisfied in every aspect of the services she supplies and she has always been very polite and helpful. I woul...
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Sep 04,2013
Minithumbup
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Sep 04,2013
0 people found
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As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. Should I purchase any more properties in Hatfield I would use their services as letting agents....
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Sep 03,2013
Minithumbup
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Sep 03,2013
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My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous \'difficult\' tenants on my behalf over the years and always does so with efficiency and professionalism....
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Sep 03,2013
Minithumbup
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Sep 03,2013
0 people found
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Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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Sep 03,2013
Minithumbdown
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Sep 03,2013
1 people found
this helpful
Good afternoon :) Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather Marshall definitely takes full advantage of poor students who are desperate in finding property before uni starts. For example, MM were not upfront from the very beginning with the full amount of fees we would...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking \"Sorry, I did not get your name?\" Or \"Sorry, who is this I am speaking to?\" Instead of \"...and who are you?\" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
Was this helpful? Yes
By: Debbie Norris
Sep 03, 2013
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HI I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust.....
Aug 27,2013
Minithumbdown
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Aug 27,2013
0 people found
this helpful
This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. I was sent a flyer by email from him with a fixed sale price for a house in Hatfield. I took an annual leave day from work and did a 55 mile round trip to view the property. He showed me around and I offered the full ask...
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What agent could do to change your mind?
Registered my offer.
Was this helpful? Yes
By: Paul
Aug 27, 2013
View all comments (1)
Good afternoon We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we receive. We cannot be certain but we believe you are a lady who viewed a property in Indells that was advertised as offers in excess of ? We had already received a number of offers over the advertised price and when you offered the price you did Jon informed you that we had already received offers ....
Apr 09,2013
Minithumbdown
By:
Apr 09,2013
1 people found
this helpful
Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and niciestness just to they could collect from you, but once that is out of the way, their ugliness begin. I had a misfortune of letting through them, I literally had to chase them before they can help with anything with the hou...
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What agent could do to change your mind?
Get rid of all the agent, then take on new people with good attitude and human friendly.
Was this helpful? Yes
Jan 02,2013
Minithumbdown
By:
Jan 02,2013
1 people found
this helpful
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys wouldn\'t work. MM\'s log had no record of a lock change when we asked. At first thought we had squatters. Turned out MM HAD changed the lock the day before we collected our key. Claimed later they\'d broken a ...
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Was this helpful? Yes
By: Debbie Norris
Sep 03, 2013
View all comments (1)
I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged for this, as we had not let for you before and would not have had any money holding in any case. We spoke to you for a considerable amount of time, as the property was not ready, you then let it via another agent at a lot less rental than we were advertising it for you.....
Jan 04,2012
Minithumbup
By:
Jan 04,2012
0 people found
this helpful
I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which is not part of their contract, but did so to help me out. They have an emergency mobile on 24/7 and I have known them be disturbed at 2 am by tenants locking themselves out, which to be honest is not their responsibility. I have read some of the comments on...
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Was this helpful? Yes
Jan 03,2012
Minithumbup
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Jan 03,2012
0 people found
this helpful
I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor maintenance issues with the properties but these were dealt with quickly and proffessionally, the worst of which was the boiler needing replacing due to a carbon monoxide leak which was detected by the carbon monoxide monitor mather marshall i...
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Was this helpful? Yes
Oct 12,2011
Minithumbdown
By:
Oct 12,2011
1 people found
this helpful
We had the misfortune of dealing with this agency. The flat was ok but the staff in the office are absolutely rude and most unhelpful (to be fair, Adam, the young guy, is an exception to this). D. and C. unfortunately lack in any sort of common sense with regards to good communication and customer service. They never get back to you, they need CONSTANT chasing for any little issue, and they are more than happy to accuse us that we are late for payment the day BEFORE we are due and will not ta...
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What agent could do to change your mind?
They could have done their job. Show respect, be polite, be professional, learn a bit of customer service, do things within a reasonable time frame without needing to be chased for OVER A MONTH for the smallest issue.
Was this helpful? Yes
Nov 04,2010
Minithumbup
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Nov 04,2010
0 people found
this helpful
I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with. I had several other estate agents out to value the property but none of them filled me with confidence. Many Thanks again. ...
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May 19,2010
Minithumbdown
By:
May 19,2010
1 people found
this helpful
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes. You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they can't get the landlord to cover their mistake then as a tenant you are out of pocket. ...
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Jan 23,2009
Minithumbdown
By:
Jan 23,2009
2 people found
this helpful
Quite simply the most incompentent estate agent I have ever had the displeasure to deal with. We are currently leasing a property from them and have found the service to be totally unprofessional. We have dealt with estate agents previously and have had the occasional gripe, but this particular company just can't get anything right. They've got the contract wrong on three occasions, one of which was the length of the term. The inventory was wrong, they never return your calls. The staff are genu...
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Was this helpful? Yes
Jan 19,2009
Minithumbdown
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Jan 19,2009
0 people found
this helpful
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Awards won by Mather Marshall

Individual Branch Awards

Hatfield, AL10 0LJ

Firm rankings



Hitchin
41 Hermitage Road, Hitchin SG5 1BY
(0)
Office 1
27 Market Place, Hatfield AL10 0LJ
(18)
Office 1
132 London Road, Knebworth Village SG3 6EY
(0)
show all branches (4)
Office 2
129 High Street, Stevenage SG1 3HS
(5)

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