“absolutely disgusted by the lack of honesty. ......”
1 Star Review
Jan 14,2021
By:
'daniel'
Jan 14,2021
Branch: Stevenage, 129 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (Prospective customer)
Postcode: SG1
0
people found
this helpful
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property
Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for ...
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0
people found
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“Terrible Letting Staff...”
1 Star Review
Jun 19,2019
By:
'JS'
Jun 19,2019
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
0
people found
this helpful
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
0
people found
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Yes
“Bordering on criminal incompetence...”
1 Star Review
Feb 18,2019
By:
'Disgruntled'
Feb 18,2019
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG1
3
people found
this helpful
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider absolutely ANY other estate agents....
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Comment on agent fees
No issue with fees
3
people found
this helpful
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Yes
“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”
1 Star Review
Nov 15,2018
By:
'Floor'
Nov 15,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Landlord)
Rent PCM: £575
Postcode: SG1
1
people found
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
1
people found
this helpful
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Yes
“WORST AGENTS EVER!!!!...”
1 Star Review
Aug 06,2018
By:
'WORST'
Aug 06,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £945
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £945
Postcode: SG2
1
people found
this helpful
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
1
people found
this helpful
Was this helpful?
Yes
“Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and FrustratingI ......”
1 Star Review
Feb 26,2018
By:
'Naina'
Feb 26,2018
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG2
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG2
3
people found
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating
I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
3
people found
this helpful
Was this helpful?
Yes
“I have received highly professional service from Mather Marshal Hatfield ......”
5 Star Review
Nov 27,2017
By:
'Xavier'
Nov 27,2017
Branch: Hatfield, 27 Market Place
Services: Sales (as a Buyer)
Sold price: £215000
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Sales (as a Buyer)
Sold price: £215000
Postcode: AL10
0
people found
this helpful
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
“I have just had a terrible experience with Mather Marshall ......”
1 Star Review
Jul 20,2016
By:
'Nick'
Jul 20,2016
Branch: Stevenage, 129 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Sales (Prospective customer)
Postcode: SG1
6
people found
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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6
people found
this helpful
Was this helpful?
Yes
“This is a warning to all prospective tenants who are ......”
1 Star Review
Oct 14,2015
By:
'Frustrated'
Oct 14,2015
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £416
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £416
Postcode: AL10
4
people found
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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4
people found
this helpful
Was this helpful?
Yes
“I have never dealt with more unhelpful and unprofessional people ......”
1 Star Review
Sep 20,2015
By:
'Jim'
Sep 20,2015
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £405
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £405
Postcode: AL10
2
people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents.
My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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2
people found
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Yes
“We found that right from the beginning they did not ......”
2 Star Review
Aug 28,2015
By:
'John'
Aug 28,2015
Branch: Stevenage, 129 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Sales (Prospective customer)
Postcode: SG1
4
people found
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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4
people found
this helpful
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Yes
“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY ......”
1 Star Review
Nov 18,2014
By:
'BanMatherMarshall'
Nov 18,2014
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £300
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Rent PCM: £300
Postcode: AL10
0
people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
0
people found
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Yes
“This very rude estate agents will try to keep as ......”
1 Star Review
Oct 14,2014
By:
'name12344'
Oct 14,2014
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Rent PCM: £250
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Rent PCM: £250
Postcode: SG1
4
people found
this helpful
This very rude estate agents will try to keep as much of your deposit as possible.
Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch ...
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4
people found
this helpful
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Yes
“I am writing to thank mather marshall once again for ......”
5 Star Review
Jan 07,2014
By:
'claireb'
Jan 07,2014
Branch: Hatfield, 27 Market Place
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Sales (as a Vendor)
Postcode: AL10
0
people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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0
people found
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“Worst company I have ever dealt with! They getting nothing ......”
1 Star Review
Dec 19,2013
By:
'Bob'
Dec 19,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
2
people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employees
Attached Filesnbsp;
2
people found
this helpful
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Yes
“I rented a bedsit from this agent in 2009. From start ......”
1 Star Review
Oct 18,2013
By:
'Matt'
Oct 18,2013
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG1
3
people found
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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3
people found
this helpful
Was this helpful?
Yes
“My husband and I have used Mather Marshall happily for ......”
5 Star Review
Oct 18,2013
By:
'Kathryn'
Oct 18,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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0
people found
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Yes
“I have dealt with Debbie Norris for 17 years firstly as ......”
5 Star Review
Sep 04,2013
By:
'Michelle'
Sep 04,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL7
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL7
0
people found
this helpful
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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0
people found
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Yes
“As a person new to the lettings industry back in 2004 ......”
4 Star Review
Sep 04,2013
By:
'Joy'
Sep 04,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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0
people found
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Yes
“My rental property is fully managed by Mather Marshall and ......”
5 Star Review
Sep 03,2013
By:
'Gill'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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0
people found
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Yes
“Have worked with Mather Marshall for 10 years and they are ......”
5 Star Review
Sep 03,2013
By:
'DK'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
0
people found
this helpful
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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0
people found
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“Good afternoon :)Hatfield is an area where a lot of ......”
1 Star Review
Sep 03,2013
By:
'Unhappy'
Sep 03,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode: AL10
1
people found
this helpful
Good afternoon :)
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay
2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant.
3. Be helpful and patient to students who are renting for the first time.
Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
Attached Filesnbsp;
1
people found
this helpful
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Yes
“This particular negotiator is a true example of the bad ......”
1 Star Review
Aug 27,2013
By:
'Brownedoff'
Aug 27,2013
Branch: Hatfield, 27 Market Place
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Sales (Prospective customer)
Postcode: AL10
0
people found
this helpful
This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. ...
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What agent could do to change your mind?
Registered my offer.
Attached Filesnbsp;
0
people found
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Yes
“Please please people, I would advise you stay away from ......”
1 Star Review
Apr 09,2013
By:
'Buks'
Apr 09,2013
Branch: Stevenage, 129 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG1
Branch: Stevenage, 129 High Street
Lettings (as a Tenant)
Postcode: SG1
4
people found
this helpful
Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and niciestness just to ...
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What agent could do to change your mind?
Get rid of all the agent, then take on new people with good attitude and human friendly.
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“Bought a student let through MM. Renovated, then asked them ......”
1 Star Review
Jan 02,2013
By:
'N&P_Radlett'
Jan 02,2013
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: AL10
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode: AL10
1
people found
this helpful
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys ...
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1
people found
this helpful
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Yes
“I am a landlord with Mather Marshall Lettings, I have ......”
5 Star Review
Jan 04,2012
By:
'keeperscottage'
Jan 04,2012
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Hatfield, 27 Market Place
Lettings (as a Landlord)
Postcode:
0
people found
this helpful
I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which ...
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0
people found
this helpful
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Yes
“I have previously been a tenant of Mather Marshall Lettings ......”
5 Star Review
Jan 03,2012
By:
'pamdam'
Jan 03,2012
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor ...
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0
people found
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“We had the misfortune of dealing with this agency. The ......”
1 Star Review
Oct 12,2011
By:
'Morgan'
Oct 12,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
We had the misfortune of dealing with this agency. The flat was ok but the staff in the office are absolutely rude and most unhelpful (to be fair, Adam, the young guy, is an exception to this). D. and C. unfortunately lack in any sort ...
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What agent could do to change your mind?
They could have done their job. Show respect, be polite, be professional, learn a bit of customer service, do things within a reasonable time frame without needing to be chased for OVER A MONTH for the smallest issue.
Attached Filesnbsp;
1
people found
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“I sold my property through Mather Marshall when I relocated ......”
5 Star Review
Nov 04,2010
By:
'Chewy'
Nov 04,2010
Branch: Hatfield, 27 Market Place
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode:
Branch: Hatfield, 27 Market Place
Sales (as a Vendor)
Postcode:
0
people found
this helpful
I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with.
...
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0
people found
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“Be warned, this company does not have a fair approach ......”
1 Star Review
May 19,2010
By:
'ALC'
May 19,2010
Branch: Hatfield, 27 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Hatfield, 27 Market Place
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes.
You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they ...
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1
people found
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Was this helpful?
Yes