Mather Marshall

2.38/5 rating 29 reviews
  • 20% valuation accuracy
  • 34% recommend
  • 30% fee satisfaction
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Mather Marshall

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“I have paid these people for top management of my property. I have received diabolical service. I have been insulted publically by a 'director'...”

Nov 15,2018
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By: 'Floor mat'
Nov 15,2018
0 people found
this helpful
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but ...
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Comment on agent fees
I paid for their top service and received very poor service.
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“WORST AGENTS EVER!!!!...”

Aug 06,2018
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By: 'WORST AGENTS EVER!'
Aug 06,2018
1 people found
this helpful
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, ...
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Comment on agent fees
BAD - overcharge and don't know what their doing
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Feb 26,2018
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By: 'Naina'
Feb 26,2018
3 people found
this helpful
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not ...
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Comment on agent fees
Over priced
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Nov 27,2017
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By: 'Xavier'
Nov 27,2017
0 people found
this helpful
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
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Jul 20,2016
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By: 'Nick'
Jul 20,2016
6 people found
this helpful
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in ...
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Oct 14,2015
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By: 'Frustrated Beyond Belief'
Oct 14,2015
4 people found
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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Sep 20,2015
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By: 'Jim'
Sep 20,2015
2 people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) ...
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Aug 28,2015
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By: 'John McDonald'
Aug 28,2015
4 people found
this helpful
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never ...
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Nov 18,2014
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By: 'BanMatherMarshall'
Nov 18,2014
0 people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
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Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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Oct 14,2014
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By: 'name12344'
Oct 14,2014
4 people found
this helpful
This very rude estate agents will try to keep as much of your deposit as possible. Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a ...
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Jan 07,2014
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By: 'claireb'
Jan 07,2014
0 people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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Dec 19,2013
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By: 'Bob'
Dec 19,2013
2 people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn\'t want to have to put up with the awful service we ...
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What agent could do to change your mind?
Get new employees
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By: Debbie Norris
Jan 06, 2014
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Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation debbie@mathermarshall.com, as we cannot comment on the above until we know the circumstances of your complaint. many thanks ...
Oct 18,2013
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By: 'Matt Farquhar'
Oct 18,2013
3 people found
this helpful
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the ...
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Oct 18,2013
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By: 'Kathryn'
Oct 18,2013
0 people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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Sep 04,2013
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By: 'Michelle inder'
Sep 04,2013
0 people found
this helpful
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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Sep 04,2013
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By: 'Joy'
Sep 04,2013
0 people found
this helpful
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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Sep 03,2013
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By: 'Gill Reynolds'
Sep 03,2013
0 people found
this helpful
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous \'difficult\' tenants on ...
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Sep 03,2013
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By: 'DK'
Sep 03,2013
0 people found
this helpful
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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Sep 03,2013
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By: 'Unhappy Student'
Sep 03,2013
1 people found
this helpful
Good afternoon :) Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking \"Sorry, I did not get your name?\" Or \"Sorry, who is this I am speaking to?\" Instead of \"...and who are you?\" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
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By: Debbie Norris
Sep 03, 2013
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HI I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust. ...
Aug 27,2013
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By: 'Brownedoff'
Aug 27,2013
0 people found
this helpful
This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. ...
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What agent could do to change your mind?
Registered my offer.
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By: Paul
Aug 27, 2013
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Good afternoon We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we receive. We cannot be certain but we believe you are a lady who viewed a property in Indells that was advertised as offers in excess of ? We had already received a number of offers over the advertised price and when you offered the price you did Jon informed you that we had already received offers ...
Apr 09,2013
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By: 'Buks'
Apr 09,2013
4 people found
this helpful
Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and niciestness just to ...
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What agent could do to change your mind?
Get rid of all the agent, then take on new people with good attitude and human friendly.
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Jan 02,2013
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By: 'N&P_Radlett'
Jan 02,2013
1 people found
this helpful
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys ...
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By: Debbie Norris
Sep 03, 2013
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I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged for this, as we had not let for you before and would not have had any money holding in any case. We spoke to you for a considerable amount of time, as the property was not ready, you then let it via another agent at a lot less rental than we were advertising it for you. ...
Jan 04,2012
Minithumbup
By: 'keeperscottage'
Jan 04,2012
0 people found
this helpful
I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which ...
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Jan 03,2012
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By: 'pamdam'
Jan 03,2012
0 people found
this helpful
I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor ...
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Oct 12,2011
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By: 'Morgan'
Oct 12,2011
1 people found
this helpful
We had the misfortune of dealing with this agency. The flat was ok but the staff in the office are absolutely rude and most unhelpful (to be fair, Adam, the young guy, is an exception to this). D. and C. unfortunately lack in any sort ...
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What agent could do to change your mind?
They could have done their job. Show respect, be polite, be professional, learn a bit of customer service, do things within a reasonable time frame without needing to be chased for OVER A MONTH for the smallest issue.
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Nov 04,2010
Minithumbup
By: 'Chewy'
Nov 04,2010
0 people found
this helpful
I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with. ...
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May 19,2010
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By: 'ALC'
May 19,2010
1 people found
this helpful
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes. You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they ...
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Jan 23,2009
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By: 'WatchDog'
Jan 23,2009
2 people found
this helpful
Quite simply the most incompentent estate agent I have ever had the displeasure to deal with. We are currently leasing a property from them and have found the service to be totally unprofessional. We have dealt with estate agents previously and have had the occasional ...
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Jan 19,2009
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By: 'Me'
Jan 19,2009
0 people found
this helpful
...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 2 1 13 2 0 1 0 0 4

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Mather Marshall

Individual Branch Awards

Hatfield, AL10

Firm rankings


Overall

Estate agents

Letting agents

View All 4 Branches


Mather Marshall - Hitchin, SG5
Hitchin
41 Hermitage Road, Hitchin SG5 1BY
(0)
Mather Marshall - Knebbworth, Knebworth, SG3
Knebbworth
132 London Road, Knebworth SG3 6EY
(0)
Mather Marshall - Hatfield, AL10
Office 1
27 Market Place, Hatfield AL10 0LJ
(19)
show all branches (4)
Mather Marshall - Stevenage, SG1
Office 2
129 High Street, Stevenage SG1 3HS
(8)

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