The name Martyn Russell has been associated with the sale and rental of all types of town, village and country property within North Hampshire and Berkshire for over 20 years.

3 Church Road
Earley
Berkshire
RG6 1EY
0118 926 6655

 
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Properties for rent
Jul 28,2014
Minithumbdown
By:
Jul 28,2014
1 people found
this helpful
I can only advise that if you are looking to buy a property in the Wokingham/Winnersh/Earley/Reading area you use any one of the vast number of estate agents competing with Martyn Russell in the area. We rented a house in Winnersh and are now in dispute over retrieving our deposit back from the landlords. For a start, when we first viewed the house, the representative from Martyn Russell arrived 20 minutes late and from that point on it was all downhill. After signing the forms to rent the house...
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What agent could do to change your mind?
Be honest and have a little bit of integrity in the first place knowing what the previous tenants of the house had been through.
Comment on agent fees
Very poor service, fees are extortionate, customer service is non-existent.
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Aug 27,2013
Minithumbdown
By:
Aug 27,2013
0 people found
this helpful
I would just like to add to the previous reviews on this board at add my recent experience with them. Add everything gone smoothly I\'m sure the only thing I would not like is the amount of administration fee to pay.... However this is not the case they have shown poor communication, poor \'people skills\' there language and tone can be abusive, also you have to remember letting agents are unregulated by an ombudsman service. For the service they provide from a tenants point of view the fees are...
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What agent could do to change your mind?
Just be as proactive as I was when dealing with money, and always kept a \'professional\' tone when dealing with them as I did. They need to give more to earn back there Kharma. Dom.
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Aug 09,2013
Minithumbup
By:
Aug 09,2013
0 people found
this helpful
Ever the odd one out it would seem, but I had an excellent experience renting through Martyn Russell for a year. We had been struggling to find anywhere as anything matching our requirements seemed to be snapped up before it even went up on the websites. Explaining this to Andy he called with a perfect property the same day. Everyone I dealt with was friendly and professional and their fees are nowhere near as high as other agents in the area. Move in was smooth and painless and I was even off...
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Jun 18,2011
Minithumbdown
By:
Jun 18,2011
0 people found
this helpful
Cheap and cheerful and middle of the road!. When I rented with them, if there was a maintenance problem, they dealt with it quickly which was great. Martyn Russell\\\'s tended to get unmodernised, low end houses but having been in a \\\"professional\\\" house share, they were content with taking anyone in off the street including those on DSS. By no means the worst agent I\\\'ve dealt with, but I wouldn\\\'t do a professional house share through them again....
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By: Martyn Russell
Apr 24, 2012
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This suposed ex-tenant must be confusing my Company with someone else, we do not offer unmodernised houses for rental as they would not conform to Health and Safety standards. We do offer rooms for rent at the low end starting at around £275 pcm, the cheapest House we rented in 2011 was £750 pcm, we have family detached homes at around £1,300 pcm, a variety of houses for students and currently a 5 bedroom home near Pangbourne asking £2,400 pcm.....
Nov 10,2010
Minithumbdown
By:
Nov 10,2010
1 people found
this helpful
I lived in a ridiculously large and rather old house for 3 years with this agency, until August 2008. As you can imagine there was no desire to update the dodgy electrics or replace the increasingly money-swallowing oil tank, but the main issue was when I came to leave the property. Unfortunately they did tend to contact me solely regarding anything to do with the house which became quite tiresome, but at least I was getting answers. I had already managed to lessen the rent increase by pointing...
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By: Martyn Russell
Mar 14, 2011
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Obviously this comment is untrue as we do not or have ever had a property with an oil heating system on our books. If you read this letter you will find it to be fully of holes and basically its a load of rubish. Another dose of Industrial Espionage trying.....
Aug 26,2010
Minithumbdown
By:
Aug 26,2010
1 people found
this helpful
Disorganised cowboys, that completely lose interest once they have your money. It took two weeks to finalise moving in, of which we were paying during that time without actually being within the property. Their listings upon letting sites are a lot lower than the actual rent, be warned of their methods to suck you in! Ask for all documentation possible before signing and handing any money over. Some of them are quite rude, and I lost all confidence in the business, but don't take my word for ...
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By: Martyn
Apr 06, 2011
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All of the staff at Martyn Russell's are very helpfull and if any body has any type of problem they will endevour to find a way of helping you.....
May 02,2010
Minithumbdown
By:
May 02,2010
1 people found
this helpful
Absolutely shocking. They kept us without fully-functioning hot water and heating for 6 months. When we complained, we were treated as an unwanted hinderance and never as valued customers. They only finally took some action when we complained in front of another customer. Even had the outrageous cheek to charge us a 'cheking-out' fee - something which had never previously been mentioned. Avoid them like the plague if you value your sanity....
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By: Honey Monster
Apr 06, 2011
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I can't believe that they would do this as we had a problem and it was sorted the very next day! The staff were ever so friendly and if the people who wrote the above actually read the terms and conditions they were supplied they would have seen all the charges. Check out fee is to be expected on all rental properties, well all the ones we have rented too have check out fees. ....
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