Martyn Gerrard
2.9/5, 58 reviews
50% recommended
56% sales valuation accuracy
70% sales fee satisfaction
Buying or Selling a home can often be a daunting and frustrating task.At Martyn Gerrard we work hard to make this easier, and aim to guide you along the simplest path. show more Buying or Selling a home can often be a daunting and frustrating task.
At Martyn Gerrard we work hard to make this easier, and aim to guide you along the simplest path.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 56% 70% £372,000 £750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 10 13 5 5 8 1 2 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid at all costs! Utterly appalling, this i......”

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Aug 13,2019
Minithumbdown
By: 'yasmin hull'
Aug 13,2019
0 people found
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Avoid at all costs! Utterly appalling, this is the worst estate agent we have ever dealt with and was a traumatic experience. There was no transparency, heavy delays, no follow-ups, bad communication, no morals or ethics in the way they acted. Unprofessional agency full of ...
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“I’ve be had such great help from Martyn Gerra......”

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Aug 01,2019
Minithumbup
By: 'Rita Jaswal'
Aug 01,2019
0 people found
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I’ve be had such great help from Martyn Gerrard. Especially Tyler he’s such a star! Thank you for your help Tyler :-)...
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“ABSOLUTELY HORRIBLE EXPERIENCE...”

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Jul 22,2019
Minithumbdown
By: 'Raphael Kopel'
Jul 22,2019
0 people found
this helpful
ABSOLUTELY HORRIBLE EXPERIENCE It's been a few months that I'm supposed to write this but I hesitated a little as the last time I wrote a bad review about another estate agent they ended up buying numerous fake google reviews to bury my one down ...
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“PLEASE AVOID...”

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Jul 08,2019
Minithumbdown
By: 'E Lz'
Jul 08,2019
0 people found
this helpful
PLEASE READ: Very unprofessional, canoodle with landlords to try and make a maximum profit possible off tenants. My boiler has not worked since the beginning of the tenancy resulting in my baby, teenage son, and partner all falling ill throughout the winter months. although this ...
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“Be careful, watch the fees they charging, use......”

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Jun 20,2019
Minithumbdown
By: 'Arvy'
Jun 20,2019
1 people found
this helpful
Be careful, watch the fees they charging, used to be trusted agency, now seems downhill. I gave them flat to rent, was all good, tenant stayed over the year, but after we applied rolling contract as tenants werent sure on move out date. Gerards sent ...
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“Customer Review...”

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May 09,2019
Minithumbup
By: 'Simone'
May 09,2019
0 people found
this helpful
Ellena Andrea has been very supportive and helpful throughout our tenancy. She always responds promptly to any of our requests and deals with any issue in a highly professional and efficient manner. Thank you Ellena....
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“Excellent service and support...”

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Apr 18,2019
Minithumbup
By: 'JMA'
Apr 18,2019
0 people found
this helpful
Richardo has been excellent throughout the process of our flat search. From finding us our perfect property by carefully listening to our requirements and budget, through to being constantly patient and clear about all the admin required. He has always been available to patiently answer ...
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“Freehold purchase quote...”

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Apr 11,2019
Minithumbdown
By: 'A.M.'
Apr 11,2019
0 people found
this helpful
Have attempted to contact MG by telephone and been told that the person responsible for Freehold quotes would call me back. She never did. Several emails have also been sent with no response. Bitterly disappointing....
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N/A
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By: Guy Parker-Dennison
Jun 24, 2019
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We have had a similar issue with Martyn Gerrard Block Management as has our neighbour when we both tried to contact their office regarding a licence for alterations and extending the lease on our property. When we ring the office they claim the lady dealing with it is out and will get back to us (she never does) or when she is in she says she cant get hold of the freeholder. Whats even more frustrating is the freeholder company is registered at the same address as their office and has the same b ...

“Friendly and knowledgeable...”

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Apr 10,2019
Minithumbup
By: 'Alison K'
Apr 10,2019
0 people found
this helpful
Carter has been helping me to find a property and has gone above and beyond to assist me. He has paid attention to my requirements and showed me relevant properties. I recommend Carter for his helpful manner and professional attitude....
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Comment on agent fees
Fees as expected
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“Very Professional and helpful...”

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Apr 01,2019
Minithumbup
By: 'Michelle'
Apr 01,2019
0 people found
this helpful
Elijah Williams was very helpful during my search to rent a property. I couldn't recommend him enough, very friendly and professional....
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Good
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“Customer service...”

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Feb 05,2019
Minithumbup
By: 'Melania'
Feb 05,2019
0 people found
this helpful
Ellena Andrea is a star and I'm very grateful to have her as my poc for MG. She's professional, fast to come back and always prompt to solve any issue....
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“Excellent Service...”

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Dec 04,2018
Minithumbup
By: 'Lisa'
Dec 04,2018
0 people found
this helpful
Ellena Andrea has been an excellent property manager. She is very responsive and has any issue addressed quickly! She has been a pleasure to work with....
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“Excellent customer service...”

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Dec 03,2018
Minithumbup
By: 'Stefan and Cecilia'
Dec 03,2018
0 people found
this helpful
Ellena was really helpful and proactive. She explaexplained us what we have to do and was so polite and prompt. We are really graceful for all her help...
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“Saved the deal at the last minute...”

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Nov 22,2018
Minithumbup
By: 'Iven'
Nov 22,2018
0 people found
this helpful
Ronak was a breath of fresh air. She was on the ball with regular updates, called us back everytime we left a message, always professional and polite....
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“Excellent service...”

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Nov 20,2018
Minithumbup
By: 'Hannah'
Nov 20,2018
0 people found
this helpful
Josh gave us excellent service throughout. He was professional and flexible. He understood our needs and communicated effectively with us throughout. He worked hard to maintain a good relationship with us and the clients....
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“experiance about service provide this company...”

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Nov 19,2018
Minithumbdown
By: 'FABIO'
Nov 19,2018
3 people found
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
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Comment on agent fees
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a possible heart attack out of rage. A few things: - Being completely neglected by property management for 8 months. - Scheduling viewings less then 24 hours in advance. - I found out that in the original gas safety check the fire place was forgotten to be checked. A year after it was labelled as unsafe which means that I have put my life in danger for a year. - Completely unfair treatment in regards to receiving the deposit back. I would recommend everyone never ever to work with this estate agents. Comment on agent fees
Was this helpful? Yes
By: Martyn Gerrard
Feb 11, 2019
View all comments (2)
Hi There, We do not currently use AllAgents so have only just seen these - would you be able to provide some more information for us, please. Which block is this? Thanks, Martyn Gerrard ...

“Property Manager...”

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Nov 13,2018
Minithumbup
By: 'WA & JE Malinowski'
Nov 13,2018
0 people found
this helpful
Ellena has managed our property in East Finchley for the past year providing informative property reports and ensuring our tenants paid on time. We have had an extremely good working relationship with Ellena - she manages our property very well and makes us feel as ...
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“Exemplary...”

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Sep 25,2018
Minithumbup
By: 'Oliver Kane'
Sep 25,2018
1 people found
this helpful
Just sold our 4 bed house through Martyn Gerrard in East Finchley. While it wasn't an easy sale, the guys and girls at Martyn Gerrard dealt with the sale with efficiency and aplomb. At every stage, Chris/Ronak/Ray and Toby took their jobs very seriously ...
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Comment on agent fees
Okay!
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“Cowboy Builders...”

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Jul 27,2018
Minithumbdown
By: 'Heathrow'
Jul 27,2018
2 people found
this helpful
MG has a building division called Greyclyde who built our home 20 years ago. from then till now, we have discovered major building faults. MG/Greyclyde ignore all requests for callback, and denied any wrongdoings. We had to claim through NHBC to get them to sort ...
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Comment on agent fees
Not applicable
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“Completely incompetent...”

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Jul 16,2018
Minithumbdown
By: '2018housinglondon'
Jul 16,2018
3 people found
this helpful
I really should have searched for this reviews before dealing with these people. We're students looking for housing in London so we often expect some quirks and difficulties in the process but nothing had prepared us for the complete lack of professionalism and communication from ...
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Comment on agent fees
We lost our 900 pound holding deposit. 100 pounds per person admin fee was reasonable but when you deal with these people, you'll want to take the hit.
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“Useless...”

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Jul 09,2018
Minithumbdown
By: 'Mariaveneta'
Jul 09,2018
2 people found
this helpful
They're very good at wanting your money but when there's a problem they ignore you completely. Also company has such a high turnover that there's a new property manager every time you call or email them, which says a lot about the business. Avoid if ...
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Comment on agent fees
Overpriced
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“Property management visit...”

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Jun 01,2018
Minithumbup
By: 'martyn'
Jun 01,2018
0 people found
this helpful
Eva did and does a sound professional job as our first port of call. She listens to our complaints, and when she visited the property, took photos of everywhere.She is thorough....
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Comment on agent fees
Good
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“Property Agency and Management Review...”

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May 31,2018
Minithumbup
By: 'Emma W'
May 31,2018
0 people found
this helpful
I have been a tenant in a property managed by Martyn Gerrard for the past 12 months. Vanessa has always been helpful, friendly and professional in my dealings with her. It has been reassuring to know that she is someone to turn to if things go ...
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“SELLERS BEWARE...”

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May 28,2018
Minithumbdown
By: 'Gerry-V'
May 28,2018
8 people found
this helpful
Martyn Gerrard have been operating in the North West London area since the 1960's. They still employ the unscrupulous dirty tricks that were part and parcel of the estate agency business in the latter part of the last century. Be VERY careful when entering into ...
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“Highly recommended...”

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May 16,2018
Minithumbup
By: 'Anne'
May 16,2018
0 people found
this helpful
Andrew found me great tenants very quickly. I will recommend him and the team to friends and family. They did a fantastic job with no hassle. Andrew is very reliable and trustworthy. Well done to the North Finchley Branch....
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Comment on agent fees
Good
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“I don't know where to start writing up the horrible ......”

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Oct 31,2017
Minithumbdown
By: 'Alicia'
Oct 31,2017
3 people found
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
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Comment on agent fees
Too high as I received no service whatsoever.
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“The level of incompetence at Martyn Gerrard is mind-boggling. When ......”

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Aug 01,2017
Minithumbdown
By: 'Freeholder 1'
Aug 01,2017
13 people found
this helpful
The level of incompetence at Martyn Gerrard is mind-boggling. When dealing with Block Management, a manager must stay on top of all business relating to the block and always keep the interests of the block, and its freeholders in mind. However, Stuart Burchell, who leads ...
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Comment on agent fees
Massively inflated, do not deserve a fraction of what they are charging.
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“I was dealing with Christian from Kentish Town. Unprofessional from ......”

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Jul 21,2017
Minithumbdown
By: 'Ross'
Jul 21,2017
2 people found
this helpful
I was dealing with Christian from Kentish Town. Unprofessional from the start, didnt reply to emails, was unreachable on phone. I was in the process of letting, and after 3 weeks, and my references had been paid for plus first weeks rent held by them in ...
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Comment on agent fees
Bad - took our money then had to refund. Made ridiculous deadlines that they couldn't even stick to themselves!
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“Charlie was very upfront with us about the fees courteous ......”

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Jul 05,2017
Minithumbup
By: 'anonymous'
Jul 05,2017
0 people found
this helpful
Charlie was very upfront with us about the fees courteous and straightforward, and Andrew was very accomodating to our situation. I have no complains about them or their behaviour. They seemed genuinely as surprised as us about the scaffolding, not sure if they are just ...
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Comment on agent fees
They seemed reasonable
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“We use Martyn Gerrard to manage our rental property. Our ......”

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Mar 13,2017
Minithumbdown
By: 'LVB'
Mar 13,2017
13 people found
this helpful
We use Martyn Gerrard to manage our rental property. Our tenants and the experience we have with them has been poor to date. The initial contract for our tenants was only signed by both parties 5 weeks after the tenants moved in. Martyn Gerrard do nothing ...
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Martyn Gerrard

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