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Marsh & Parsons

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Properties to Rent

“ just DESPICABLE... ”

Jun 08,2018
Minithumbup
By: 'Dean'
Jun 08,2018
1 people found
this helpful
The most despicable, VILE bunch of people I have ever had to deal with. Every single one of them. Everything was wrong with the flat the minute I arrived. Shower broken, filthy carpet, all furniture broken. It was almost like a joke. They jerked me ...
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“ Terrible experience... ”

Jun 05,2018
Minithumbdown
By: 'Disgruntled tenant'
Jun 05,2018
0 people found
this helpful
This must be a terrible place to work as we seem to receive a new contact every two months. Multiple errors include sending incorrect emails, wrong names on contracts etc etc. The list goes on. Luckily we've been fortunate enough to have wonderful landlords ...
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Comment on agent fees
Irrelevant
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“ Unacceptable Tenant Experience & The Worst Property Dept... ”

Jun 01,2018
Minithumbdown
By: 'Latest victim'
Jun 01,2018
1 people found
this helpful
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of ...
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Comment on agent fees
Awful, you pay ridiculous fees and they pander to the Landlord
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“ Sneaky lease... ”

Apr 10,2018
Minithumbdown
By: 'Mia'
Apr 10,2018
3 people found
this helpful
Be aware of very sneaky Leases that Marsh and Parsons offer for long let's. I agreed a three year lease, Marsh & Parsons took three years commission from the rent they received in the first 12 months, the tenant defaulted on the lease and moved ...
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Comment on agent fees
Bad
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“ Staff fine, but avoid Miss Woodhouse... ”

Apr 10,2018
Minithumbdown
By: 'LlSmith'
Apr 10,2018
0 people found
this helpful
In the past, staff at this branch of M&Ps have been fine/excellent, but I found Georgie rude, unprofessional and condescending. If you're letting your property through this branch, I'd recommend you ask to deal with someone else....
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“ Very professional... ”

Apr 07,2018
Minithumbup
By: 'Rebecca'
Apr 07,2018
0 people found
this helpful
I thoroughly enjoyed my experience with Marsh and Parsons, Lexy found me a beautiful apartment on Vincent Square which I am thrilled with. They were professional to work with and the process was very smooth. I have already recommended them to friends....
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“ 0 Customer Service... ”

Mar 28,2018
Minithumbdown
By: 'Anna'
Mar 28,2018
0 people found
this helpful
I had an appointment booked with Alexa. Received an email 9min prior to the appointment that she cannot make it on time, when called it turned out that she didn't have a key. Tried to blame her colleague who took it instead of taking ...
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Comment on agent fees
You charge a lot and provide 0 service
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“ AVOID A TENANCY AT ALL COSTS.... ”

Mar 19,2018
Minithumbdown
By: 'Tenant101'
Mar 19,2018
0 people found
this helpful
Despite endless M&P errors throughout the tenancy we managed to agree early termination. Moving out: M&P assured us it was in our interest to allow viewings wherever possible to find new tenants and reduce disruption. We gave access wherever possible including ...
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Comment on agent fees
Not even worth the low fees
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Jan 24,2018
Minithumbdown
By: 'Eamonn'
Jan 24,2018
2 people found
this helpful
Disgraceful experience with marsh and parsons when trying to rent recently, from falsely advertising a house as having parking (front and centre in the brochure) and being fully furnished when neither were accurate, to confirming my offer had 'done the job' and calling to say ...
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Comment on agent fees
High relative to others
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Jan 23,2018
Minithumbdown
By: 'Lighbulb Master'
Jan 23,2018
3 people found
this helpful
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me Β£96 for someone ...
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Comment on agent fees
way to high see my comments
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Jan 19,2018
Minithumbdown
By: 'Steve'
Jan 19,2018
3 people found
this helpful
CONSIDER ANOTHER AGENT. Terrible experience with M&P from start to finish. When we originally put our flat up for rent, M&P proposed a tenant offering a rent far lower than their original valuation. When I later thanked them for their work-to-date ...
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Jan 18,2018
Minithumbdown
By: 'Shari'
Jan 18,2018
2 people found
this helpful
Please Note: Avoid Marsh & Parsons letting agency altogether. I dealt with Kensington Branch, very rude and unprofessional. My tenant was disgusted by them as well. Worse than the above is M & P. 105 Moore Park Road, SW6. They did not check references properly, took ...
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Comment on agent fees
They charged me 12 months high fees they have to return 5 months commission as tenant does not pay.
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Jan 09,2018
Minithumbdown
By: 'Judy Robertson'
Jan 09,2018
2 people found
this helpful
Attention all landlords.. Do you want? Tenants who house an extra tenant Tenants who house an illegal cat Tenants who leave the property squalid, uninhabitable and with carpets covered in so much cat excrement they have to be lifted A managing agent who ignores repeated ...
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Comment on agent fees
The agent did absolutely nothing in relation to this property and so did not provide the service it charged for, namely to provide a management service. I would happily pay the management fee had any service been provided. We paid 16% (+ VAT) of the rent and didn't get any service. The agent maintained that the fee is earned in the same way a premium for an insurance policy is – namely by way of providing protection should incidents arise. But incidents arose and nothing was done so using this analogy of insurance cover we didn't get anything for the premium paid i.e we didn't get any 'insurance cover'. 3. It is a clear issue of misrepresentation – namely that M&P holds itself out as providing a Comprehensive Management service – is paid for that service (16%) – it is then asked by its client to take action as part of the service being paid for but decides to do absolutely nothing and continues taking its money for apparently doing absolutely nothing.
Was this helpful? Yes
Jan 04,2018
Minithumbdown
By: 'Tallulah'
Jan 04,2018
1 people found
this helpful
* I have rented in London for 17 years and have never dealt with such lack of professionalism. We had offer accepted then after we transferred all the fees we were called 3 days before move in date to say someone had offered more! This resulted in a ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 04,2017
Minithumbdown
By: 'Ian Cameron'
Nov 04,2017
1 people found
this helpful
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with ...
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Comment on agent fees
As a tenant, didn't have to pay fees
Was this helpful? Yes
Oct 31,2017
Minithumbup
By: 'Mark Hustwit'
Oct 31,2017
0 people found
this helpful
Mark was a fantastic estate agent, he went above and beyond to ensure the sale went through as quickly and efficiently as possible. He was incredibly professional throughout the whole process and kept me up to date on everything, even out of working hours. I ...
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Oct 14,2017
Minithumbdown
By: 'Naila'
Oct 14,2017
1 people found
this helpful
We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with our 3 year old. We reported an awful smell in the master bedroom right away. After having the manager of the buikding unreachable and contractors come ...
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Sep 11,2017
Minithumbup
By: 'SSmith'
Sep 11,2017
1 people found
this helpful
Fantastic service, David was incredibly helpful throughout and made the process as easy as possible. He was very communicative, gave great advice and we would thoroughly recommend....
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Aug 24,2017
Minithumbdown
By: 'Unhappy'
Aug 24,2017
2 people found
this helpful
Terrible customer service and zero flexibility. This agent seems to be run with people with little or no initiative and who sole aim is to pander to the landlord....
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Comment on agent fees
Bad, really high and poor customer service.
Was this helpful? Yes
Aug 11,2017
Minithumbdown
By: 'Jack'
Aug 11,2017
5 people found
this helpful
This is absolutely the WORST lettings agency and property management I have ever used. When I was renting the flat, they showed me three options. After I put an offer on my favorite flat, they called me back and told me they had forgotten that ...
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Comment on agent fees
Lots of hidden fees. Poor service.
Was this helpful? Yes
Aug 10,2017
Minithumbdown
By: 'UNCUCLA'
Aug 10,2017
5 people found
this helpful
Having rented in London for close to 16-years, and having worked with a wide range of agents --- I have to say Marsh and Parsons take the prize as the absolute worst agents I have ever come across. From the moment that I put an ...
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Comment on agent fees
Service not price was the issue
Was this helpful? Yes
Aug 10,2017
Minithumbdown
By: 'ksbz'
Aug 10,2017
5 people found
this helpful
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at ...
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Aug 04,2017
Minithumbup
By: 'Malorie Lacoste'
Aug 04,2017
3 people found
this helpful
Service provided by this agency is awful. It took us more than two months to have our deposit returned and tens of calls. This is unacceptable. We were first told NOHING about it, after several calls we finally had someone to talk to who told ...
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Jul 28,2017
Minithumbdown
By: 'Marta'
Jul 28,2017
3 people found
this helpful
NEGLIGENT AND UNPROFESSIONAL. We are renting a flat in the area but wouldn't use Marsh and Parsons as a landlord either. A simple drain blockage repeatedly reported by us and repeatedly ignored by the manager resulted with flooding of the flat with stinky sewage water, ...
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Comment on agent fees
The fees are very high, but as soon as the contract is signed they don't do much when emergency happens. There are gas, alarm and security checks, but when water floods the flat nobody cares. This is unacceptable.
Was this helpful? Yes
May 15,2017
Minithumbup
By: 'Susan'
May 15,2017
0 people found
this helpful
i highly recommend the services of Alexandra Ball from Marsh and Parsons Kensington Church Street Branch. She is very helpful in finding the right property for your need, and has all the patience in dealing with difficult people like me. Γ°ΕΈΛœΖ’. Thank you Alex, for all ...
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May 10,2017
Minithumbup
By: 'Joanna Fegen'
May 10,2017
0 people found
this helpful
I can't recommend Marsh and Parsons strongly enough. The team were efficient and professional throughout the buying and selling process. The sales team were courteous and organised with viewings and sold our house within a matter of days. Similarly the buying process was swift and ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 22,2017
Minithumbdown
By: 'AvoidM&P'
Apr 22,2017
6 people found
this helpful
He was dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We were baffled as we had been expecting to get the whole lot back having left ...
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Mar 27,2017
Minithumbdown
By: 'Amanda'
Mar 27,2017
7 people found
this helpful
Still going through the hell of ever encountouring Marsh and Parsons even weeks after we've moved out. Started by moving into a filthy dirty flat and being charged for a professional clean, that we had to do ourselves, followed by the boiler exploding a couple ...
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Comment on agent fees
Extortionately expensive for boilerplate agreements that are not even accurate. Charges for cleans that haven't taken place
Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'TinyTenant'
Mar 17,2017
5 people found
this helpful
Marsh Parsons is full of jumped up young sales people, who still live at home with Mum and Dad and have no idea of real life. They are not on the tenants side - we are just cannon fodder to them. It's all about the ...
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Comment on agent fees
Bad - just increased rent at a flat sum rather than the standard 3% that most agencies use.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By: 'marsh & larcin chump'
Feb 14,2017
5 people found
this helpful
Marsh and Parsons *cheated and lied. This started when they told me they would rent for 75pw more than they achieved but continued into the tenancy. They are bad for both tenants and landlords. After my tenants issued a notice to leave, I organised to ...
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Comment on agent fees
It is expensive and you get no service for this.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 14 12 40 25 1 15 2 0 5

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons

Individual Branch Awards

London, SW11

London, SW4


Firm Widgets

My widgets

Askew Road
120 Askew Road, London W12 9BL
(0)
Bayswater
26 Notting Hill Gate, London W11 3HY
(7)
Bishops Park
333 Fulham Palace Road, London SW6 6TE
(0)
show all branches (29)
Brixton
400-402 Coldharbour Lane, London SW9 8LF
(3)
Camden
27 Parkway, London NW1 7PN
(0)
East Sheen
202 Upper Richmond Road West, London SW14 8AN
(0)
Hammersmith
80 Hammersmith Rd, London W14 8UD
(3)
London
246 Old Brompton Road, London SW5 0DE
(5)
London
29 Harrington Road, London SW7 3HD
(2)
London
Charles House 18b charles Street, London W1J 1DU
(0)
London
35 Maida Vale, London W9 1TP
(2)
Marylebone
94 Baker Street, Marylebone W1U 6FZ
(1)
North Kensignton
136 Lancaster Road, London W11 1QU
(5)
Office 10
73/75 Church Road, London SW13 9HH
(2)
Office 11
118 Northcote Road, London SW11 6QP
(22)
Office 12
28 Old Town, London SW4 0LB
(18)
Office 13
105 Moore Park Road Fulham, London SW6 2DA
(9)
Office 14
53 Warwick Way Pimlico, London SW1V 1QS
(3)
Office 15
7375 Church Road Barnes, London SW13 9HH
(1)
Office 16
2-6 Kensington Park Road, London W11 3BU
(7)
Office 2
107 Shepherds Bush Road Brook Green, London W6 7LP
(4)
Office 3
Rawlings House 2a Milner Street, London SW3 2PU
(4)
Office 4
57 Norland Square, London W11 4QJ
(2)
Office 5
9 Kensington Church Street Kensington, London W8 4LF
(2)
Office 8
Hamlet House 77 Fulham Palace Road, London W6 8JA
(1)
Office 9
45 Balham Hill, London SW12 9DR
(13)
Queens Park
91 Salusbury Road, London NW6 6NH
(0)
Richmond
1 The Quadrant, London TW9 1BP
(0)
Shoreditch
70-72 Bethnal Green Road, London E1 6GQ
(0)


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