Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on a Read full description...Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!
Marsh & Parsons

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Properties for Sale
Properties to Rent

“Incompetent tenancy managers...”

Nov 07,2018
Minithumbdown
By: 'LadbrokeGroveAP'
Nov 07,2018
0 people found
this helpful
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle ...
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Comment on agent fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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“awful...”

Nov 07,2018
Minithumbdown
By: 'judy'
Nov 07,2018
0 people found
this helpful
had a viewing of a property today arranged for a builder and friend to view also, M&P called 15 minutes before viewing (we were at the property) to cancel - an offer had just been accepted and all viewings stopped! Sub standard treatment and ...
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Comment on agent fees
n.a. thank goodness
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“Deceptive and uncompetent...”

Nov 06,2018
Minithumbdown
By: 'KC'
Nov 06,2018
0 people found
this helpful
They will tell you that either your budget is too low or your criteria is tricky whereas other agents can have no issue working on the same criteria given...
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“Pushy and nosey!...”

Oct 08,2018
Minithumbdown
By: 'potential_customer'
Oct 08,2018
0 people found
this helpful
I called for information about a property, the lettings agent, before verifying if the property I was calling for was available they wanted to know: Where I lived Why I wanted to move The name of the company I worked for My job title At ...
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Comment on agent fees
N/A
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“Poor and deceptive service for tenants...”

Sep 26,2018
Minithumbdown
By: 'Diana'
Sep 26,2018
1 people found
this helpful
Really disappointed with this agency. The service is poor, they don't look after the tenant. After paying a huge fee you expect they take care of you and assist you but it's not what we found. The communication was not clear at all, ...
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“Avoid at all cost - incompetent and dishonest...”

Sep 14,2018
Minithumbdown
By: 'Nina'
Sep 14,2018
2 people found
this helpful
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not ...
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Comment on agent fees
Too high for their poor service
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“5 Property Managers in 3 Years...”

Sep 05,2018
Minithumbdown
By: 'Leigh Bickerdike'
Sep 05,2018
0 people found
this helpful
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene, visit the ...
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Comment on agent fees
The highest fees in SW11 when I did a benchmark in June 2018.
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“aggressive selling and very annoying...”

Aug 29,2018
Minithumbdown
By: 'Dan'
Aug 29,2018
0 people found
this helpful
We called Marsh & Parsons as we were interested in a flat they advertised. They seemed helpful first and promised to have many other even more attractive flats available. However, they gave our phone number to co-workers and we received aggressive selling calls about 5 times ...
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Comment on agent fees
aggressive selling calls. Very annoying. Varoius sales persons called 5 times a day.
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“The worst agency ever...”

Aug 08,2018
Minithumbdown
By: 'Ali'
Aug 08,2018
1 people found
this helpful
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But ...
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“Lack of humanity...”

Aug 06,2018
Minithumbdown
By: 'disheartened'
Aug 06,2018
1 people found
this helpful
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably ...
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Comment on agent fees
Expensive.
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“Vile - without a doubt the worst company I've ever used!!!!...”

Aug 06,2018
Minithumbdown
By: 'Shocked user'
Aug 06,2018
0 people found
this helpful
This company is full of incompetent individuals that have no empathy and lack common sense. They have made moving house incredibly difficult and I would advise you NOT TO USE THIS COMPANY!...
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Comment on agent fees
So many hidden fees not communicated at outset - such a con and daylight robbery
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“They seemed to forget the appointment......”

Jul 26,2018
Minithumbdown
By: 'Tom'
Jul 26,2018
0 people found
this helpful
We'd agreed an appointment at 11am. This was a verbal agreement + the confirmation email said 11am + the rep wrote 11am on the back of the card she gave to us. When we turned up at 11am, the rep had apparently diarised it for 10am. ...
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Comment on agent fees
N/A
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“Terrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...”

Jul 24,2018
Minithumbdown
By: 'nat'
Jul 24,2018
0 people found
this helpful
We went to the office on a Sat and this lady Rachel booked us for the next Saturday 11 am for a few viewings. During the week my bf emailed her to confirm the meeting and when we arrived at 11 am the lady at reception called ...
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“WARNING DONT USE THIS COMPANY...”

Jun 25,2018
Minithumbdown
By: 'Mr Thompson'
Jun 25,2018
2 people found
this helpful
This is one of the worst company that i have ever used. once they get your money you are on your own. any complaints property are never followed up. DO NOT USE THIS COMPANY. IF YOU DO TAKE A DIGITAL CAMERA AND PICTURES OF ANY ...
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Comment on agent fees
USESLESS
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“Poor communication and hidden fees...”

Jun 22,2018
Minithumbdown
By: 'Tenant'
Jun 22,2018
1 people found
this helpful
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any ...
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Comment on agent fees
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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“just DESPICABLE...”

Jun 08,2018
Minithumbup
By: 'Dean'
Jun 08,2018
2 people found
this helpful
The most despicable, VILE bunch of people I have ever had to deal with. Every single one of them. Everything was wrong with the flat the minute I arrived. Shower broken, filthy carpet, all furniture broken. It was almost like a joke. They jerked me ...
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“Terrible experience...”

Jun 05,2018
Minithumbdown
By: 'Disgruntled tenant'
Jun 05,2018
1 people found
this helpful
This must be a terrible place to work as we seem to receive a new contact every two months. Multiple errors include sending incorrect emails, wrong names on contracts etc etc. The list goes on. Luckily we've been fortunate enough to have wonderful landlords ...
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Comment on agent fees
Irrelevant
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“Unacceptable Tenant Experience & The Worst Property Dept...”

Jun 01,2018
Minithumbdown
By: 'Latest victim'
Jun 01,2018
2 people found
this helpful
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of ...
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Comment on agent fees
Awful, you pay ridiculous fees and they pander to the Landlord
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“Sneaky lease...”

Apr 10,2018
Minithumbdown
By: 'Mia'
Apr 10,2018
4 people found
this helpful
Be aware of very sneaky Leases that Marsh and Parsons offer for long let's. I agreed a three year lease, Marsh & Parsons took three years commission from the rent they received in the first 12 months, the tenant defaulted on the lease and moved ...
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Comment on agent fees
Bad
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“Staff fine, but avoid Miss Woodhouse...”

Apr 10,2018
Minithumbdown
By: 'LlSmith'
Apr 10,2018
1 people found
this helpful
In the past, staff at this branch of M&Ps have been fine/excellent, but I found Georgie rude, unprofessional and condescending. If you're letting your property through this branch, I'd recommend you ask to deal with someone else....
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“Very professional...”

Apr 07,2018
Minithumbup
By: 'Rebecca'
Apr 07,2018
1 people found
this helpful
I thoroughly enjoyed my experience with Marsh and Parsons, Lexy found me a beautiful apartment on Vincent Square which I am thrilled with. They were professional to work with and the process was very smooth. I have already recommended them to friends....
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“0 Customer Service...”

Mar 28,2018
Minithumbdown
By: 'Anna'
Mar 28,2018
1 people found
this helpful
I had an appointment booked with Alexa. Received an email 9min prior to the appointment that she cannot make it on time, when called it turned out that she didn't have a key. Tried to blame her colleague who took it instead of taking ...
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Comment on agent fees
You charge a lot and provide 0 service
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“AVOID A TENANCY AT ALL COSTS....”

Mar 19,2018
Minithumbdown
By: 'Tenant101'
Mar 19,2018
1 people found
this helpful
Despite endless M&P errors throughout the tenancy we managed to agree early termination. Moving out: M&P assured us it was in our interest to allow viewings wherever possible to find new tenants and reduce disruption. We gave access wherever possible including ...
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Comment on agent fees
Not even worth the low fees
Was this helpful? Yes
Jan 24,2018
Minithumbdown
By: 'Eamonn'
Jan 24,2018
4 people found
this helpful
Disgraceful experience with marsh and parsons when trying to rent recently, from falsely advertising a house as having parking (front and centre in the brochure) and being fully furnished when neither were accurate, to confirming my offer had 'done the job' and calling to say ...
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Comment on agent fees
High relative to others
Was this helpful? Yes
Jan 23,2018
Minithumbdown
By: 'Lighbulb Master'
Jan 23,2018
4 people found
this helpful
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone ...
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Comment on agent fees
way to high see my comments
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Jan 19,2018
Minithumbdown
By: 'Steve'
Jan 19,2018
4 people found
this helpful
CONSIDER ANOTHER AGENT. Terrible experience with M&P from start to finish. When we originally put our flat up for rent, M&P proposed a tenant offering a rent far lower than their original valuation. When I later thanked them for their work-to-date ...
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Jan 18,2018
Minithumbdown
By: 'Shari'
Jan 18,2018
4 people found
this helpful
Please Note: Avoid Marsh & Parsons letting agency altogether. I dealt with Kensington Branch, very rude and unprofessional. My tenant was disgusted by them as well. Worse than the above is M & P. 105 Moore Park Road, SW6. They did not check references properly, took ...
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Comment on agent fees
They charged me 12 months high fees they have to return 5 months commission as tenant does not pay.
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Jan 09,2018
Minithumbdown
By: 'Judy Robertson'
Jan 09,2018
3 people found
this helpful
Attention all landlords.. Do you want? Tenants who house an extra tenant Tenants who house an illegal cat Tenants who leave the property squalid, uninhabitable and with carpets covered in so much cat excrement they have to be lifted A managing agent who ignores repeated ...
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Comment on agent fees
The agent did absolutely nothing in relation to this property and so did not provide the service it charged for, namely to provide a management service. I would happily pay the management fee had any service been provided. We paid 16% (+ VAT) of the rent and didn't get any service. The agent maintained that the fee is earned in the same way a premium for an insurance policy is – namely by way of providing protection should incidents arise. But incidents arose and nothing was done so using this analogy of insurance cover we didn't get anything for the premium paid i.e we didn't get any 'insurance cover'. 3. It is a clear issue of misrepresentation – namely that M&P holds itself out as providing a Comprehensive Management service – is paid for that service (16%) – it is then asked by its client to take action as part of the service being paid for but decides to do absolutely nothing and continues taking its money for apparently doing absolutely nothing.
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Jan 04,2018
Minithumbdown
By: 'Tallulah'
Jan 04,2018
2 people found
this helpful
* I have rented in London for 17 years and have never dealt with such lack of professionalism. We had offer accepted then after we transferred all the fees we were called 3 days before move in date to say someone had offered more! This resulted in a ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 04,2017
Minithumbdown
By: 'Ian Cameron'
Nov 04,2017
2 people found
this helpful
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with ...
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Comment on agent fees
As a tenant, didn't have to pay fees
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 16 12 48 25 1 15 2 0 10

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons

Individual Branch Awards

London, SW11

London, SW4


Askew Road
120 Askew Road, London W12 9BL
(0)
Bayswater
26 Notting Hill Gate, London W11 3HY
(7)
Bishops Park
333 Fulham Palace Road, London SW6 6TE
(0)
show all branches (30)
Brixton
400-402 Coldharbour Lane, London SW9 8LF
(3)
Camden
27 Parkway, London NW1 7PN
(0)
East Sheen
202 Upper Richmond Road West, London SW14 8AN
(3)
Hammersmith
80 Hammersmith Rd, London W14 8UD
(8)
Islington and Tufnell Park
154 Upper St, London N1 1RA
(1)
London
246 Old Brompton Road, London SW5 0DE
(5)
London
29 Harrington Road, London SW7 3HD
(2)
London
Charles House 18b charles Street, London W1J 1DU
(0)
London
35 Maida Vale, London W9 1TP
(2)
Marylebone
94 Baker Street, Marylebone W1U 6FZ
(2)
North Kensignton
136 Lancaster Road, London W11 1QU
(5)
Office 10
73/75 Church Road, London SW13 9HH
(2)
Office 11
118 Northcote Road, London SW11 6QP
(22)
Office 12
28 Old Town, London SW4 0LB
(19)
Office 13
105 Moore Park Road Fulham, London SW6 2DA
(9)
Office 14
53 Warwick Way Pimlico, London SW1V 1QS
(3)
Office 15
7375 Church Road Barnes, London SW13 9HH
(1)
Office 16
2-6 Kensington Park Road, London W11 3BU
(8)
Office 2
107 Shepherds Bush Road Brook Green, London W6 7LP
(6)
Office 3
Rawlings House 2a Milner Street, London SW3 2PU
(4)
Office 4
57 Norland Square, London W11 4QJ
(2)
Office 5
9 Kensington Church Street Kensington, London W8 4LF
(2)
Office 8
Hamlet House 77 Fulham Palace Road, London W6 8JA
(1)
Office 9
45 Balham Hill, London SW12 9DR
(13)
Queens Park
91 Salusbury Road, London NW6 6NH
(1)
Richmond
1 The Quadrant, London TW9 1BP
(0)
Shoreditch
70-72 Bethnal Green Road, London E1 6GQ
(0)


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