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Properties for sale
Properties for rent
Sep 16,2016
Minithumbdown
By:
Sep 16,2016
1 people found
this helpful
Initially the letting agent came across as friendly, approachable and professional. She quickly made arrangements for me and my friend to see a property she had found which was perfect for us. She met us outside of usual office hours, in order to work around our work schedules. We agreed we were interested in the place, and having seen the property, she talked us through the likely initial next stages, and our paperwork, what we would need to provide. This allowed us to talk about potential prob...
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Comment on agent fees
Not great, not terrible.
Was this helpful? Yes
Aug 31,2016
Minithumbdown
By:
Aug 31,2016
1 people found
this helpful
Horrible agents , they show you properties , make you sign a offer following you for weeks. After to convince me to make a offer , taking my Credicard details I was needed to move asap , the agent vanished for 3 days calling me to Incrise the value of the offer using it to bargain showing the property to another prospects clients giving me call saying he gave the property to someone else for 5 pounds less. Actually he even called me , I called him , also he changed the moving date saying di...
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What agent could do to change your mind?
At the begin the guy shows to be very polite and complacent , by the moment I starred to show real interest in the property he started to lie , the flat was unfunished , but he lies since the begin it was funished , but the worse was he absence desonesty . Just a big lier
Comment on agent fees
At the begin the guy shows to be very polite and complacent , by the moment I starred to show real interest in the property he started to lie , the flat was unfunished , but he lies since the begin it was funished , but the worse was he absence desonesty . Just a big lier
Was this helpful? Yes
Aug 19,2016
Minithumbdown
By:
Aug 19,2016
1 people found
this helpful
Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there was other people interested in renting the place, so as to make us pay more each week. The night before we moved in, we saw a party on until the small hours, but presumed there was no way this could possibly be the flat we were moving into the next day. It was, and the place had not only not been deep cleaned (as promised), it hadn't been cleaned at all from the p...
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What agent could do to change your mind?
Shocking expensive.
Comment on agent fees
Shocking expensive.
Was this helpful? Yes
Oct 31,2015
Minithumbdown
By:
Oct 31,2015
1 people found
this helpful
Shockingly incompetent. They locked the garden doors and failed to give me a key. They arranged viewings when the landlord decided to sell without any warning. They held onto my advance rent payment for days, causing me overdraft charges. Their inventory clerk was incompetent (suggest do your own)....
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Was this helpful? Yes
Sep 30,2015
Minithumbdown
By:
Sep 30,2015
1 people found
this helpful
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out. The week I moved in, the porter of the block informed me that scaffolding was being erected THAT WEEK for four months. I was not informed of this - the scaffolding is currently covering the front and back of the property meaning I don't have any privacy whatsoever - not even in my bath...
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What agent could do to change your mind?
They agent will never be able to redeem themselves in my eyes or my family's. They're impolite, inefficient, unsympathetic, disorganised and crooked.
Comment on agent fees
They should have given me my fees back following their dishonesty.
Was this helpful? Yes
By: Patrick
Oct 01, 2015
View all comments (1)
Dear Victoria, I am really sorry to read your feedback. As we've previously informed you (and your parents), we were not made aware of these works by the landlord or the block management company (that manage the communal parts/building exterior) about the scaffolding. Unfortunately, we have absolutely no control over their actions or when these works are carried out and if we had been notified, we would absolutely have informed you, as it's not in our interest to have unhappy tenants. Rega....
Jul 28,2015
Minithumbdown
By:
Jul 28,2015
3 people found
this helpful
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service. During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as I started to have second thoughts. During subsequent negotiation, the agent introduced a 'rent review' clause speaking on the phone. When I later read it, it turned out to be not a review, but an automa...
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What agent could do to change your mind?
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Comment on agent fees
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Was this helpful? Yes
Jul 22,2015
Minithumbdown
By:
Jul 22,2015
60 people found
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never did. also made promises about what the landlord would do which ultimately conflicted with what was stated in the STA. All hell broke lose when moving into the property. The agent was aware of prior history of the property which incl...
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What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in society
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrong
Was this helpful? Yes
By: Marsh & Parsons
Jul 24, 2015
View all comments (1)
We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our clien....
Jul 16,2015
Minithumbdown
By:
Jul 16,2015
6 people found
this helpful
I gave my flat to be managed to these people. They didn't even go to look at it, therefore they did not know anything about it. They didn't know how to open the boiler panel, how to switch on the gas hob fan, how to switch on the dishwasher, and despite i left there all the instructions for all appliances, every single time the tenant would write to them and say that they could not find the fan switch, or they didn't know how to open the boiler panel, these managers would send a technician to my...
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What agent could do to change your mind?
they charge like any other agencies, but other agencies managers they actually GO to the flat, these guys never went, not once. How can they manage a flat without knowing what it looks like or how everything works? It's not possible
Comment on agent fees
they charge like any other agencies, but other agencies managers they actually GO to the flat, these guys never went, not once. How can they manage a flat without knowing what it looks like or how everything works? It's not possible
Was this helpful? Yes
May 20,2015
Minithumbup
By:
May 20,2015
0 people found
this helpful
Tenacious sums up the service I got. Sale took a long time but John-Paul remained the one constant throughout. Would recommend....
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Was this helpful? Yes
Feb 26,2015
Minithumbup
By:
Feb 26,2015
0 people found
this helpful
Back in 2013, John-Paul from the Balham & Clapham South office helped my parents find an ideal house when they were moving to the area. Disappointingly, the vendors pulled out at the last minute, but before John-Paul broke the bad news, he'd already worked hard to find an even better home which they've now been very happy in for nearly two years. So, when I started searching for my own new flat in January, John-Paul was my obvious go-to choice. Not only did he fully understand what I was lo...
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Was this helpful? Yes
Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
this helpful
Nichola, Georgy, Matt have been handling my rental property for 5/6 years now. They don't offer me vacuous promises gilded with company soundbites and agency jargon. Instead I am given a realistic appraisal of the current state of the market together with an honest opinion of what I must offer potential tenants in order to maximise my monthly income. Indeed we work as a team and as a result new tenants are found quicklyΒ’Γ’β€šΒ¬Γ‚Β¦.their record is 3 hours. Like all customers in any service I ...
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Was this helpful? Yes
Nov 04,2014
Minithumbdown
By:
Nov 04,2014
4 people found
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants. - they charge tenants over £200 for the drafting of the contract, which they will not amend in any way even if the landlord and tenant need them to because they have made additional agreements. For my tenants this meant that they had to decline the use of a nice espress...
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What agent could do to change your mind?
Support landlords who try to be fair. Don\'t overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don\'t stop at the point of agreeing a let.
Was this helpful? Yes
Oct 19,2014
Minithumbup
By:
Oct 19,2014
0 people found
this helpful
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness and advice. I would recommend them to anyone....
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Was this helpful? Yes
Oct 11,2014
Minithumbdown
By:
Oct 11,2014
2 people found
this helpful
Horrific Experience. It was one of the most stressful and appalling experiences of my life. Essentially Michael Campbell-Birkett owner of the apartment intended to sell it while renting it and showing to people without my consent. I would arrive home and find my front door open and may closet doors open! When I requested that he changed the locker he declined. After moving out, he tried to hold to my deposit charging me. I got my jewelry stolen from that apartment on my first day moving in....
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What agent could do to change your mind?
Your business and reputation is on the line when you donΒ΄t care about the practices of your landlords.
Was this helpful? Yes
Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
this helpful
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly recommended....
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Was this helpful? Yes
Aug 25,2014
Minithumbdown
By:
Aug 25,2014
3 people found
this helpful
Found damp and mould problem on the first day moved in to the privately rented flat. No information was provided during 2 minutes viewing. Not helpful negotiating withe landlord, was led to sign an aassured shorthold tenancy agreement with no break clause plus some unfair terms. Have written a complaint to the head office but have not received any response. Not satisfied with the quality of the flat as the rent is very expensive and the agency service. Would like refund on all fees charged and h...
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What agent could do to change your mind?
Refund all charges.Help to terminate the contract.Possibly find a new replacement accommodation
Comment on agent fees
Not good value,not happy with service received
Was this helpful? Yes
Aug 15,2014
Minithumbdown
By:
Aug 15,2014
3 people found
this helpful
I found Georgie very rude and abrupt and extremely unprofessional. I was going to use Marsh and Parsons to find a new property to rent but my experience with Georgie has discouraged me in doing so....
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none through the other two including the one I accepted at a very decent price. In my view the best agency to use in the Battersea Area....
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Comment on agent fees
Obviously I would have liked to have paid less for a multiple agency sale but it was competitive with all other agents in the area.
Was this helpful? Yes
Jul 07,2014
Minithumbdown
By:
Jul 07,2014
5 people found
this helpful
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only. All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, payments, etc. They have continued to be a pain in my tenant's and my back side, and we have no way of stopping them from trying to make extra money in all sorts of unscrupulous ways. I agree with the reasons wh...
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What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)
Was this helpful? Yes
By: Anna Ambrose
Jul 10, 2014
View all comments (1)
Dear Sam, I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have experienced and look to get them resolved. I am not aware of any of the issues you reference above. Please feel free to contact me on aambrose@marshandparsons.co.uk with the property address and I will be in touch immediately. Kind regards, Anna Ambrose Director - Notting Hill....
Apr 22,2014
Minithumbdown
By:
Apr 22,2014
2 people found
this helpful
We had a terrible experience with a short let from Marsh and Parson\'s Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, failure to fix issues and respond to queries swiftly, the property being filthy on arrival, failure to provide the parking permit leading to a ticket, providing keys that didn\'t work trapping my wife out of the house for hours, int...
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What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
Was this helpful? Yes
Apr 17,2014
Minithumbup
By:
Apr 17,2014
0 people found
this helpful
The service from word go of dealing with Chris was beyond what I expected from any agent. He was accurate and transparent with his valuation- which was slightly more than what I was expecting, but his confidence was reassuring. Upon instruction, there was a steady stream of viewings with a diverse range of applicants. The difference for me was the knowledge that they all had about my property and the local area- they had been described as the new kids on the block by some of the competitors t...
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Was this helpful? Yes
Apr 07,2014
Minithumbdown
By:
Apr 07,2014
2 people found
this helpful
I\'ve been renting for many years in different countries across Europe, by far this was the worse experience that I\'ve got with a letting agent/landlord. I found the letting agency staff abusive in their response and not helpful at all. I had problems with the house from day 1: heating not working during the coldest winter, house not professionally cleaned, junk from the landlord everywhere (including bedding, towels, books, magazines, teas!!) all listed in an inventory which I was not allowe...
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Was this helpful? Yes
Mar 25,2014
Minithumbup
By:
Mar 25,2014
0 people found
this helpful
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, professional approach got the job done in record time. Starting from our initial contact in Toronto, Emma correctly shortlisted properties, provided valuable local information and went the extra mile assisting me with all...
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By:
Mar 24,2014
0 people found
this helpful
I have let my property through Nicola at Marsh and Parsons for the last 4 yearsΒ’Γ’β€šΒ¬Γ‚Β¦each time the service has been exemplary. I like especially that i have been able to negotiate each new tenancy with the same person throughout this period. As a result she knows my needs and requirements as to the type of tenant i would like to occupy the property. Furthermore, each time a new tenant is required she has been able to attract a suitable client within almost 24 hours of putting the property...
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Was this helpful? Yes
Mar 14,2014
Minithumbup
By:
Mar 14,2014
0 people found
this helpful
My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren\'t the lowest but in my case they were 120% deserved, both in terms of the service and in terms of the rental level we achieved. I wouldn\'t hesitate to recommend them....
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Was this helpful? Yes
Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
this helpful
Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly recommended....
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Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the team. Regardless of this, they remained positive throughout, achieving our asking price. We were very happy....
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Was this helpful? Yes
Feb 14,2014
Minithumbup
By:
Feb 14,2014
0 people found
this helpful
It has been a real pleasure looking for a flat to rent with Charles Cosgrove . Marsh and Parsons has a wonderfiul choice of nice flats in Chelsea ans South Kensington and i had the opportunity to visit as much as i could in a day .i found exactly what i wanted . Charles understood perfectly my tastes and what i was looking for .He was very efficient organising different appointments so that i did not loose my time . I stongly recommand Charles to my friends if you look for something in that lov...
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Was this helpful? Yes
Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
From experience, I can tell that finding a flat in London can be a real nightmare, lucky we were to fell on Charles this time! A smily estate agent, ready to help you . Charles is a very efficient agent, as I didn\'t really know what I wanted, he took the small criterias I had and made the best of it. The result of it is the most lovely flat I have ever seen and a location I couldn\'t even dream of! Thank you Charles for making my moving so pleasant, quick, and easy, I\'ve tried several estate...
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Was this helpful? Yes
Jan 21,2014
Minithumbup
By:
Jan 21,2014
0 people found
this helpful
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was looking at in an attempt to generate interest from sellers. When organising viewings Tom was always able to get us in last minute and often late in the evening or at the weekends. He was always on time, po...
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Was this helpful? Yes



Review statistics

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11 7 8 23 24 1 12 2 0 5

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Awards won by Marsh & Parsons

Individual Branch Awards

London, SW11 6QP

London, SW4 0LB

Firm rankings



Askew Road
120 Askew Road, London W12 9BL
(0)
Bishops Park
333 Fulham Palace Road, London SW6 6TE
(0)
Camden
27 Parkway, London NW1 7PN
(0)
show all branches (28)
East Sheen
202 Upper Richmond Road West, London SW14 8AN
(0)
London
29 Harrington Road, SW7 3HD
(2)
London
Charles House 18b charles Street Mayfair, W1J 1DU
(0)
London
246 Old Brompton Road, London SW5 0DE
(4)
London
35 Maida Vale, London W9 1TP
(0)
Marylebone
94 Baker Street, Marylebone W1U 6FZ
(1)
Office 1
26 Notting Hill Gate Bayswater, London W11 3HY
(6)
Office 10
73/75 Church Road, London SW13 9HH
(2)
Office 11
118 Northcote Road, London SW11 6QP
(20)
Office 12
28 Old Town, London SW4 0LB
(15)
Office 13
105 Moore Park Road Fulham, London SW6 2DA
(6)
Office 14
53 Warwick Way Pimlico, London SW1V 1QS
(0)
Office 15
7375 Church Road Barnes, London SW13 9HH
(0)
Office 16
2-6 Kensington Park Road, London W11 3BU
(4)
Office 2
107 Shepherds Bush Road Brook Green, London W6 7LP
(2)
Office 3
Rawlings House 2a Milner Street, London SW3 2PU
(4)
Office 4
57 Norland Square, London W11 4QJ
(1)
Office 5
9 Kensington Church Street Kensington, London W8 4LF
(1)
Office 6
136 Lancaster Road North Kensington, London W11 1QU
(4)
Office 7
4 - 6 Kensington Park Road Notting Hill, London W11 3BU
(2)
Office 8
Hamlet House 77 Fulham Palace Road, London W6 8JA
(1)
Office 9
45 Balham Hill, London SW12 9DR
(9)
Queens Park
91 Salusbury Road, London NW6 6NH
(0)
Richmond
1 The Quadrant, London TW9 1BP
(0)
Shoreditch
70-72 Bethnal Green Road, London E1 6GQ
(0)

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