Marsh & Parsons
2.6/5, 156 reviews
42% recommended
55% lettings valuation accuracy
28% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ... show more Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 55% 28% £425 £6,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 18 12 59 26 1 15 2 0 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Please, please avoid these agents. They are p......”

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Nov 02,2019
Minithumbdown
By: 'jjbentley'
Nov 02,2019
0 people found
this helpful
Please, please avoid these agents. They are professional liars and have discriminated against my elderly disabled mother repeatedly. They have absolutely no issue with allowing the landlord to break the contract, but god forbid should it be the tenant and then they want to get ...
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“Stay Away from it!...”

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Oct 29,2019
Minithumbdown
By: 'Lucia Smith'
Oct 29,2019
0 people found
this helpful
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords alike, until, ...
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“Marsh and Parsons managed the house I rented ......”

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Oct 10,2019
Minithumbdown
By: 'Chris Coen'
Oct 10,2019
0 people found
this helpful
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with ...
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“Normally I ignore it but I should write a rev......”

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Jul 31,2019
Minithumbdown
By: 'Jim Rad'
Jul 31,2019
0 people found
this helpful
Normally I ignore it but I should write a review as I can see others have already done so and that's why Marsh & Parsons have such a poor ratings. I must have called Marsh & Parsons (Pimlico & Westminster) 4 times and 3 times left messages. No one has ...
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“Encouraged into raising the asking price and ......”

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Jul 22,2019
Minithumbdown
By: 'Angela'
Jul 22,2019
0 people found
this helpful
Encouraged into raising the asking price and all for nothing. Bathtub broken for over 5 months, carpet falling apart. Shower not working for months at a time. Microwave breaking twice. Light circuit broken and strobing for months. Construction for months outside the window. FOUR AGENTS HELPING ...
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“Down-payment...”

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May 30,2019
Minithumbdown
By: 'ShoreditchG'
May 30,2019
1 people found
this helpful
Rushed into signing an offer letter to be told the payment is non-refundable. This was never communicated and now we're at a £400 loss. No apologies or responsibility taken. Completely took advantage of the fact we were first time tenants. AVOID....
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“Professionally dishonest con-artists...”

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Apr 29,2019
Minithumbdown
By: 'jjbentley'
Apr 29,2019
4 people found
this helpful
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant ...
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Comment on agent fees
Terrible and unjustified
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“Awful beyond belief...”

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Apr 15,2019
Minithumbup
By: 'Catastrophic'
Apr 15,2019
4 people found
this helpful
Verging on the linits of criminality.. Prospective tenants with held Abusive emails from the firm Referencing inaccurate Very bad reputation. I cannot possibly recommend these people...
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Comment on agent fees
Bad
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“AVOID...”

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Apr 03,2019
Minithumbdown
By: 'NotMarshandParsons'
Apr 03,2019
3 people found
this helpful
I have dealt with a number of estate agents over the last ten years. The incompetency of Marsh and Parsons is astounding. CC'ing me into internal e-mail, issuing invoices 6 months late. I would have had easier and more productive conversations talking to the plant in ...
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“Don't use them!...”

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Mar 27,2019
Minithumbdown
By: 'Nylongirl'
Mar 27,2019
3 people found
this helpful
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills ...
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Comment on agent fees
Very high for terrible service
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“Do not use...”

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Mar 21,2019
Minithumbdown
By: 'Fiona'
Mar 21,2019
2 people found
this helpful
After renting with Marsh and Parsons for a year and a half I will never do so again nor will I buy a property from them. Having been pushed into an uninhabitable property by them we have had issues of all sorts (mold, damp, mice ...
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Comment on agent fees
waste of money
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“Never rent a property through Marsh and Parsons...”

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Mar 16,2019
Minithumbdown
By: 'Annoyed Tenant'
Mar 16,2019
2 people found
this helpful
They are incredibly landlord-centric and will screw tenants over in any way that will benefit the landlord. Bad contract agreement (it will screw you over as as a tenant in one way or another), bad property management (we haven't had a working door bell or ...
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“Another Foxtons incarnation...”

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Feb 26,2019
Minithumbdown
By: 'Current Tenant'
Feb 26,2019
5 people found
this helpful
Bullish behaviour, harassing tenants who are also prospective buyers, mis - communications, if you want a mental breakdown then take their services and pay their commissions and unreasonable excessive fees! Happy to share more names in the letting side like Olivia Green, Rebecca Snape who ...
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Comment on agent fees
Excessive
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By: Dave
Mar 28, 2019
View all comments (1)
I totally agree with the above email. They are Terrible. They say what you want, then get you in the contract. They bullied my tennats. I am a landlord tried to get hold of the tennats to discuss particular issue at the property, Rebecca Snape, and the Team are the same, Joshua Albright, Siannie. The tennats where also trying to get hold of me, they never told me. I asked on 5 email correspondence over 11 days then gave up and had to get details from neighbours. Now I am trying to get lawyers ...

“Most VILE Place on EARTH...”

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Jan 29,2019
Minithumbdown
By: 'Dee'
Jan 29,2019
3 people found
this helpful
It is hard to believe this agency can legally operate in this country. Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas ...
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Comment on agent fees
They are quick to offer you some admin fee back to you whereas the damage they caused should have cost waaaaaay more only so they can say you've already accepted compensation! WATCH OUT. These are scam artists.
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“Top class service...”

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Jan 07,2019
Minithumbup
By: 'Terry French'
Jan 07,2019
0 people found
this helpful
Great overall service, from initial enquiry to completion. The team kept me updated throughout the process. Top class service! Will use again....
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Comment on agent fees
Above the standard, but worth the additional cost.
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“3 months later, no bond...”

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Nov 28,2018
Minithumbdown
By: 'Bondlessextenant'
Nov 28,2018
2 people found
this helpful
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 ...
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“Incompetent tenancy managers...”

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Nov 07,2018
Minithumbdown
By: 'LadbrokeGroveAP'
Nov 07,2018
5 people found
this helpful
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in ...
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Comment on agent fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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“awful...”

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Nov 07,2018
Minithumbdown
By: 'judy'
Nov 07,2018
3 people found
this helpful
had a viewing of a property today arranged for a builder and friend to view also, M&P called 15 minutes before viewing (we were at the property) to cancel - an offer had just been accepted and all viewings stopped! Sub standard treatment and not ...
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Comment on agent fees
n.a. thank goodness
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“Deceptive and uncompetent...”

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Nov 06,2018
Minithumbdown
By: 'KC'
Nov 06,2018
2 people found
this helpful
They will tell you that either your budget is too low or your criteria is tricky whereas other agents can have no issue working on the same criteria given...
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“Pushy and nosey!...”

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Oct 08,2018
Minithumbdown
By: 'potential_customer'
Oct 08,2018
2 people found
this helpful
I called for information about a property, the lettings agent, before verifying if the property I was calling for was available they wanted to know: Where I lived Why I wanted to move The name of the company I worked for My job title At ...
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Comment on agent fees
N/A
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“Poor and deceptive service for tenants...”

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Sep 26,2018
Minithumbdown
By: 'Diana'
Sep 26,2018
2 people found
this helpful
Really disappointed with this agency. The service is poor, they don't look after the tenant. After paying a huge fee you expect they take care of you and assist you but it's not what we found. The communication was not clear at all, specially in ...
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“Avoid at all cost - incompetent and dishonest...”

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Sep 14,2018
Minithumbdown
By: 'Nina'
Sep 14,2018
5 people found
this helpful
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not ...
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Comment on agent fees
Too high for their poor service
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“5 Property Managers in 3 Years...”

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Sep 05,2018
Minithumbdown
By: 'Leigh Bickerdike'
Sep 05,2018
1 people found
this helpful
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene, visit the ...
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Comment on agent fees
The highest fees in SW11 when I did a benchmark in June 2018.
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“aggressive selling and very annoying...”

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Aug 29,2018
Minithumbdown
By: 'Dan'
Aug 29,2018
1 people found
this helpful
We called Marsh & Parsons as we were interested in a flat they advertised. They seemed helpful first and promised to have many other even more attractive flats available. However, they gave our phone number to co-workers and we received aggressive selling calls about 5 times a ...
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Comment on agent fees
aggressive selling calls. Very annoying. Varoius sales persons called 5 times a day.
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“The worst agency ever...”

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Aug 08,2018
Minithumbdown
By: 'Ali'
Aug 08,2018
2 people found
this helpful
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But ...
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“Lack of humanity...”

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Aug 06,2018
Minithumbdown
By: 'disheartened'
Aug 06,2018
2 people found
this helpful
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably could ...
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Comment on agent fees
Expensive.
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“Vile - without a doubt the worst company I've ever used!!!!...”

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Aug 06,2018
Minithumbdown
By: 'Shocked user'
Aug 06,2018
1 people found
this helpful
This company is full of incompetent individuals that have no empathy and lack common sense. They have made moving house incredibly difficult and I would advise you NOT TO USE THIS COMPANY!...
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Comment on agent fees
So many hidden fees not communicated at outset - such a con and daylight robbery
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“They seemed to forget the appointment......”

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Jul 26,2018
Minithumbdown
By: 'Tom'
Jul 26,2018
1 people found
this helpful
We'd agreed an appointment at 11am. This was a verbal agreement + the confirmation email said 11am + the rep wrote 11am on the back of the card she gave to us. When we turned up at 11am, the rep had apparently diarised it for 10am. So ...
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Comment on agent fees
N/A
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“Terrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...”

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Jul 24,2018
Minithumbdown
By: 'nat'
Jul 24,2018
1 people found
this helpful
We went to the office on a Sat and this lady Rachel booked us for the next Saturday 11 am for a few viewings. During the week my bf emailed her to confirm the meeting and when we arrived at 11 am the lady at reception called ...
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“WARNING DONT USE THIS COMPANY...”

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Jun 25,2018
Minithumbdown
By: 'Mr Thompson'
Jun 25,2018
3 people found
this helpful
This is one of the worst company that i have ever used. once they get your money you are on your own. any complaints property are never followed up. DO NOT USE THIS COMPANY. IF YOU DO TAKE A DIGITAL CAMERA AND PICTURES OF ANY ...
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Comment on agent fees
USESLESS
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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