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    Scott hobbs
Marques is one of Hampshire's leading Independent Estate Agent and Property Management Specialists operating in the Southampton and wider Test Valley area.
 
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Properties for rent
Oct 02,2017
Minithumbdown
By: 'chutneyrenter'
Oct 02,2017
2 people found
this helpful
if you can use another agent then do it. Fees are high and unfair. READ SMALL PRINT - end of tenancy fees of 10%, cleaning fees of £180 for a small flat and high upfront admin fees. Rude and never return phone calls. These are the sort of establishment that give estate agents a bad name. These statements are my opinion, not fact, the fees are facts....
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really steep fees BAD
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By: Studentrenter
Oct 03, 2017
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Had to move in late as they had an Γ’β‚¬Λœoverlap' in tennancy dates. No hot water for 2 weeks despite reporting it to them several times. Make sure every mark/stain is noted on your original inventory as they will find it on the moving out inventory and charge you a compensation fee. You will loose 10% rent as Γ’β‚¬Λœexit fee' and they will charge for a professional clean- although they couldn't provide an actual cleaning receipt on request of proof. Took a lot of calls and emails to get the de ...
May 04,2017
Minithumbdown
By: 'John Smith'
May 04,2017
2 people found
this helpful
Extremely poor. Outright rude staff and poor work ethic. They even hung up on us when we phoned them to discuss mistakes they had made. They performed poorly from the beginning to the end of our tenancy....
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Comment on agent fees
Fees are quite high as well
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Apr 13,2017
Minithumbdown
By: '4 years tenant using Marques'
Apr 13,2017
3 people found
this helpful
I've been renting a flat for 4 years in Southampton. The employees of this agency have no manners at all. It takes for ever for a repair to be done but when they want to have an inspection they just send an email without calling you that says we'll assume access is granted if we don't hear from you. If you miss the email you're going to see them in your house! They change their processes every month or so, so you never know who to call for a repair or what's the process. Now they've got a remote...
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Comment on agent fees
Bad. A lot of extra charges.
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Aug 19,2016
Minithumbup
Scott hobbs
By: 'Nick Kelly'
Aug 19,2016
0 people found
this helpful
Really helpful guy who showed me 3 different properties before securing one. Explained the whole letting process & was very thorough....
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Comment on agent fees
Fees competitive with other agents in London Road
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May 30,2016
Minithumbdown
Mandy
Scott hobbs
By: 'Horrible Marques letting agent'
May 30,2016
6 people found
this helpful
Awful service. Staffs are no manner. They were very helpful before they received my money. Fees included 'Cleaning Service' but they did not do anything to the property. Spider webs were everywhere. Kitchen were stinky. Beds and Sofa were broken. Light bulbs did not work. Radiators did not work (until I left the last day of contract). I contacted staff about the utility bill because I could not proceed further for payment. She replied that it was my responsibility to deal with it....
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Comment on agent fees
Bad. Took money in every aspect but give me zero service and break promise.
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Sep 19,2015
Minithumbup
By: 'S Whitton'
Sep 19,2015
0 people found
this helpful
Marques Estate Agents are an excellent company who put customer service first. I sold a property through them a few years ago and I am now using them again to sell another property. The agent I dealt with is extremely courteous and gives me confidence that he is doing all he can to make my sale as stress free as possible. I would thoroughly recommend this company....
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Jul 15,2014
Minithumbdown
By: 'Student'
Jul 15,2014
5 people found
this helpful
Very nice before moving in, the day we moved in they didn't even want to know us and the flat was in a really bad state. When I spoke to them about sorting and fixing items they were very slow to do so and only done the minimum. During our 12 months at the flat we had a lot of problem and they took their time fixing it if it got fixed at all and the correspondence was pretty none existent. Have to got a good word to say about them, except for our landlord was good. the flat was not worth the ren...
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Dec 22,2011
Minithumbdown
By: 'Alan Jones'
Dec 22,2011
12 people found
this helpful
Probably the worst estate agent I have ever had the misfortune of dealing with. On leaving the property they tried to charge me for replacing light bulbs at £6 each. On questioning this they claimed it was for the cost for the service to be carried out, as well as the light bulbs. What they didn't know was that I knew the tenants and they hadn't actually changed anything. They also tried to charge me to get my deposit back, as well as claiming an item i left for my friends at the prope...
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By: 9jack
Oct 15, 2014
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My partner and I have had very similar correspondence, it's virtually impossible to contact them. Marques charged us for things that were broken before we moved in and we have been moved out for 4 months now and still haven't seen our deposit. They are very unprofessional and counterproductive. ...
Sep 15,2010
Minithumbdown
By: 'Chris'
Sep 15,2010
8 people found
this helpful
Absolutely terrible estate agents. On the day I moved into one of their managed properties they first gave us the wrong keys leaving us waiting outside the property for 3 hours before sending someone around with a new key. When I did get into the property (after the Marques peon had fled) the electric didn't work. Since we had viewed the property a top-up electric meter had been installed on which the previous tenant had run up ...
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Jul 27,2010
Minithumbdown
By: 'Nick'
Jul 27,2010
9 people found
this helpful
I was promised that the carpets in the property will be changed before I moved as they were in a terrible state. However they didn't even bother to clean it. Their charges are not justified by the service. I've used other agencies and they are far better. And ...
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