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    Luke Thomas
No description for branch.

41 Station Road
Harrow
Middlesex
HA1 2UA
02084279772

 
Website not available

Properties for sale
Properties for rent
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Very helpful guy, help me a lot to rent house, other staff very friendly and nice office. Very professional services from beginning to finish...
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Comment on agent fees
Ok
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
2 people found
this helpful
polite, efficient, very helpful, great friendly office and organisation, cant see why anyone would complain. Property in London is expensive, lesser companies charging more for far less service...
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Comment on agent fees
Fees were middle of the road, cheaper than some less invested companies
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
3 people found
this helpful
friendly helpfull lady, nice agency, very well organized office, smooth from start to finish, all paperwork completed and explained to me in an understandable way...
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Comment on agent fees
not cheap but less than others
Was this helpful? Yes
Apr 26,2016
Minithumbup
By:
Apr 26,2016
4 people found
this helpful
Very professional and lovely attitude to customers. Working with Mr. Rawal has shown me that there are still some honest people in the people, he is one of them. Always keeps his words. Gotta say that my cooperation with this Agency was a good experience...
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Was this helpful? Yes
Dec 05,2015
Minithumbup
By:
Dec 05,2015
5 people found
this helpful
fantastic service, spot on advise, very carefully vetted prospective tenants, not only rented my property for a good rent, far more importantly ensured i got good people in my property who are responsible and look after my property Other agents are interested in fast money, maple look after you - that's service...
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Comment on agent fees
fair
Was this helpful? Yes
Nov 18,2015
Minithumbup
By:
Nov 18,2015
7 people found
this helpful
lovely helpful knowledgeable and efficient, above all excellent value for money they know property, they know business and they surely know customer service, even helped me tackle my previous troublesome tenant who my old agency washed their hands off...
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Was this helpful? Yes
Nov 11,2015
Minithumbdown
By:
Nov 11,2015
1 people found
this helpful
DO NOT TRUST MAPLE They lied to me that I will have half garden ... is not true They lied to me they will take care and remove all car used tires from back house (belonging to the precedent tenant ) after 3 months garbage is still here They lied to me saying that they will fix a leak of water under Kitchen sink ... After 3 months is all the same ... water still leaking under the sink They don't answer my emails , They don't care about my problems , my needs I have a big important issue ...
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Was this helpful? Yes
Sep 21,2015
Minithumbup
By:
Sep 21,2015
6 people found
this helpful
Ash is an excellent sales person. He worked above and beyond to get me the property I was after at a reasonable price. First agent I have come across who is very hands on with the process and helpful in getting those involved to push the sale across as smoothly as possible. Additionally, he arrives on time to viewings and meetings and is quick to respond back to any calls. Excellent service all round....
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Was this helpful? Yes
Aug 30,2015
Minithumbdown
By:
Aug 30,2015
2 people found
this helpful
I popped in this afternoon to see if they have any 1/2 bedroom flats available. I was approached by this extremely rude asian man advising me has nothing available at all, i was suprised and asked agin that you have nothing at all? His response was nothing at all for housing benefit people, to my shock, he assumed i was on the dole, just i was dressed casual he judged me by the way i looked. Little did he knew that I'm a manager of a 5* hotel and my income is £40k plus. Disgusting approch...
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Was this helpful? Yes
Jul 26,2015
Minithumbup
By:
Jul 26,2015
5 people found
this helpful
I've had a fantastic experience in working with Ash, he has been reliable, available and honest throughout. He found me a property I adored close to harrow town centre which suited my work and children's catchment area requirements. The customer service experience has overall been helpful and all of the staff are welcoming and friendly. I would recommend to any one looking for a similar service...
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Was this helpful? Yes
Jul 22,2015
Minithumbup
By:
Jul 22,2015
5 people found
this helpful
Extremely happy with the service I received from the beginning throughout the end. I was always kept informed through phone calls, emails and meetings. Would definitely use maple in the future and would highly reccomemd....
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Was this helpful? Yes
Jul 18,2015
Minithumbup
By:
Jul 18,2015
5 people found
this helpful
Wouldn't pay the slightest bit of attention to any of the negative comments. My experience with Maple has been nothing but pleasure. I would like to highlight the agent which I had worked with, Ash. He was professional, hardworking and friendly....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 22,2015
Minithumbup
By:
Apr 22,2015
5 people found
this helpful
Very friendly helpful agency, Ash showed me a lovely property, he negotiated a deal with the landlord for my lease, he gave me good advise and explained the process and the agreement thoroughly. Being new to London this was invaluable. The office was well organized and very professional, fees were competitive, I will use this agency for sure in future...
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Was this helpful? Yes
Mar 23,2015
Minithumbdown
By:
Mar 23,2015
0 people found
this helpful
This is the first time I'm looking to rent a property in London, and I sincerely hope that in the future, I do not come across an agency that's more unprofessional and rude. They do not return calls, do not stick to what they promise and when confronted, are extremely aggressive and pathetic. No one should use them ever, please steer clear!...
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Was this helpful? Yes
Feb 27,2015
Minithumbdown
By:
Feb 27,2015
1 people found
this helpful
Ash Pandya is the worst person I have ever worked with, he is a compulsive liar who always used an abusive tone to speak with me. The only reason I tolerated his actions is because I found a propertly I fell in love with. It's a shame they were the only agency representing the landlord. On a side not I feel like there should be an element of professionalism on the way you dress in this type of business. Needless to say a hooded jacket with the hood up and sun glasses on showing a property in th...
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Was this helpful? Yes
Mar 31,2014
Minithumbup
By:
Mar 31,2014
5 people found
this helpful
Excellent service and very helpfull staff, way over and above what I would have expected from an agency, really cared about my situation and worked hard for me, I have rented for over 15 years but never had such comfortable experience, Thank You Maples...
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Was this helpful? Yes
Mar 13,2014
Minithumbup
By:
Mar 13,2014
5 people found
this helpful
Moved to Harrow earlier this month with the help of Maple Estate Agents, was thoroughly explained the procedure and the letting agreement, I found their fees to be the lowest in Harrow and the negotiators took care of me showing 4 properties with no pressure 5* Service - many thanks...
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Was this helpful? Yes
Feb 19,2014
Minithumbdown
By:
Feb 19,2014
0 people found
this helpful
Extremely poor customer service, rude and unprofessional, accountant, telephonist and sale staff they can\'t speak English properly I would say 50%, most importantly they always promise verbally not on paper, apart from that give customer information from themselves when you speak with landlord it would be different case....
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Was this helpful? Yes
Oct 12,2013
Minithumbdown
By:
Oct 12,2013
0 people found
this helpful
Dreadful! Took our deposit and then carried on trying to get other tenants anyway, caused us no end of hassle as we had already given notice on our existing property, suddenly finding out you have no home in 2 weeks without an alternative with a small child is not a fun thing to do. Didn\'t explain why, then lied about it. Avoid like the plague....
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What agent could do to change your mind?
acted in an ethical manner.
Was this helpful? Yes
Sep 24,2013
Minithumbdown
By:
Sep 24,2013
0 people found
this helpful
Appalling staff with no customer care. They do not follow TPO code of practice, all they seem to care about it getting a sale in. I felt pressurised buy the estate agent (Ash Pandya), he did not carry out a credit check on me. A time of help they were utterly useless, they only looked out for their own back. I was told by the estate agent, (Ash Pandya) that he would be present during the inventory as I cleared out the flat however he did not turn up and there was no call or message from him....
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Was this helpful? Yes
Mar 15,2012
Minithumbdown
By:
Mar 15,2012
0 people found
this helpful
I have searched a property on www. findaproperty.co.uk. Spoke to Jay in the afternoon and booked appointment at 630pm. As i am looking a property for my friend i clearly mentioned whether office is open or not at 630, then he assured he or some one will be there. So i asked my friend to come here who was in East london. He made a journey 2hours came to see the property on time. We been to Maple office , 68 harrow road enquiring viewing. The staff (not jay dont know the name) was on 2 phones spea...
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What agent could do to change your mind?
Uncapable staff they have. I strongly recommend to change their staff
Was this helpful? Yes
By: buzzlebury252
Jul 25, 2013
View all comments (2)
I think you may be a little confused pal, I got a flat from them in august 2010 and feel that they provided me with a great service. Everyone in the office understand what is to be done and it's handled like clock work. (Ps no matter what experience you had I find it very hard to believe that you were asked for a deposit before seeing the property, thats just ridiculous).....
Areas covered
  • HA1
  • UB6
  • HA3
  • UB5
  • HA2
  • NW9
  • HA4
  • HA5
  • HA6
  • HA7
  • HA8
  • HA9
  • HA0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 10 4 0 0 0 0 0 4

Job vacancies

Please see a list of jobs available

Agent Fees

250 + VAT
Last updated at 8:49 AM 24/08/2016 by manish rawal

Complaints Procedure

written details upon request
Last updated at 8:49 AM 24/08/2016 by manish rawal

Awards won by Maple Estate & Letting Agents Ltd

Individual Branch Awards

evelina  - upload your photo evelina
2 reviews

About evelina No description set View full profile
Ash Pandya - upload your photo Ash Pandya
7 reviews

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N/a  - upload your photo N/a
3 reviews

About N/a No description set View full profile
Luke Thomas - upload your photo Luke Thomas
1 reviews

About Luke No description set View full profile

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