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No description available.
Mar 24,2017
Minithumbdown
By:
Mar 24,2017
0 people found
this helpful
We bought our current property through mansbridge and balment and after quite a few hiccups with the purchase due to a lack of communication and incorrect information given we completed our purchase and are satisfied with the service offered....
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Was this helpful? Yes
By: Ben Dreher MNAEA
Mar 24, 2017
Dear Dan and Sarh,

Thank you for your review. I am sorry to hear that you encountered hiccups during your purchase. As a company we make every effort to make sure any information we provide is accurate and correct and I am sorry we have fallen short in this instance. We have a full time sales progression department to help progress the sales to completion and help solve any issues that may arise during a purchase - which has happened on this occasion and your purchase has now concluded successfully. I will be looking into your particular case and our own systems and will make the necessary changes to avoid this happening again. Once again, thank you for your constructive review and I hope you are enjoying your fabulous new home.

Kind regards,

Ben Dreher
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Very professional well organised helped me through every step of the way, made buying my first home as stress free as possible and smooth process....
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Was this helpful? Yes
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Friendly and efficient agents. Answered emails quickly and answered all queries as best as they can. I was not made aware that the leasehold ended to be extended until after my offer was accepted, this dragged out conveyance by many weeks and completed after 16 weeks despite a cashbuy with no onward chain....
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Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Really pleased with the quality of service from these particular members of the team , always happy to help in answering all my questions throughout our sale , very reassuring , wouldn't hesitate to recommend them to others , thankyou once again , julie gwyther...
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Comment on agent fees
Really good
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
My brother and I had moved from another agent as we were not happy with their service and it was the best thing we ever did. We received a wonderful service from all the team at Mansbridge Balment. We were selling our late parents' house and Tess Denley was compassionate but professional throughout. We were kept fully informed throughout the whole process and accepted any advice given as Tess has far more expertise than we do. Feedback received from viewings was really helpful as it listed negat...
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Comment on agent fees
Certainly worked hard for their fee, far more input than our previous agents.
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
0 people found
this helpful
Not massively impressed - and is saddening to think Mansbridge are one of the better agents in the Plymouth area. After having a house to sell for months to find out with a week to go there are no FENSA certificates for windows and doors - a legal matter perhaps - but why don't estate agents take some responsibility and check such simple and basic stuff with their vendors. Vendors should be supported through the moving process so much better than at present especially with the sums of money esta...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Chris Mervyn MNAEA. Branch and Marketing Manager
Mar 21, 2017
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Dear MRA, Thank you for your comments. I'm really disappointed to read that you felt that our service to you as a buyer was not up to our usual standards. I notice that you didn't choose to sell your own property with ourselves, but if you had then you would've known that we have a 4 page Property Information Questionnaire created specifically to find out as much as we can ourselves about every home we market. I'll look into why the Fensa information wasn't available but, this aside, you are ...
Mar 18,2017
Minithumbup
By:
Mar 18,2017
0 people found
this helpful
Great service from Mansbridge Balment selling my house. I was not present at any point as I live near London. The agent handled the sale particulars and the viewings. They obtained an offer within days of the marketing date. Despite there being another party in the chain completion was obtained in just over 2 months from my acceptance of the offer....
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Comment on agent fees
Agents fees are reasonable for the service obtained.
Was this helpful? Yes
Mar 18,2017
Minithumbup
By:
Mar 18,2017
0 people found
this helpful
Tess Denley, and all the staff we had contact with at Mansbridge Balment, were extremely helpful, professional and supportive. In my experience, and I have moved house many times, this company has provided the best service I have encountered. This was mainly because of the warm and friendly approach of Tess and the other staff. Nothing was ever too much trouble and the contact they maintained always felt supportive and unpressurised. Right up until we moved, they kept in contact and ensured we w...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
Staff were very helpful, always responding promptly to queries and concerns. They were very good and restoring calm to a potentially stressful time and this was much appreciated!...
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Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
From start to finish the whole experience during a difficult sale was exceptional. Every member of staff was a delight to deal with and I can honestly say that I would recommend to anyone M & B - even to the point my sister has done her house sale and sold within the week. Well done all the team....
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Comment on agent fees
Extremely good value
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
Hannah showed us around several houses in the Plymouth area. She was knowledgeable about the properties and surrounding areas and any questions she didn't know the answer to, she found the answers very quickly. Kristabel was also quick to answer any queries that we had. We found all of the staff that we dealt with, professional and courteous and nothing was too much trouble. Ann Hall also helped us out of a tight spot when we had nowhere to store our furniture prior to completion! Overall we wer...
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Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
Very good service received. Friendly staff and good customer service. After purchase service was good with welcome gift given on completion....
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Comment on agent fees
N|a
Was this helpful? Yes
Mar 15,2017
Minithumbup
By:
Mar 15,2017
0 people found
this helpful
I cannot recommend this Estate Agents highly enough. We were always kept in the loop with the progression of the sale of our property and of any hold ups. Emily was excellent and with her knowledge managed to find the right buyer for our property the first moment it went on the market! Anne was very professional in chasing up the sale from one end of the chain right to the top and were updated on a weekly basis. Mansbridge and Balment are a first class Estate Agent that I am now recommending to...
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Comment on agent fees
For the excellent service that they provide during a stressful time the fees are justifiable.
Was this helpful? Yes
By: Mansbridge Balment
Mar 16, 2017
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Thank you for your kind review for the whole team at Woolwell particularly Emily and Ann who are delighted you were pleased with their services. We provide ourselves on providing the best possible customer care for our valued clients and its good to know we are getting this right. Thanks again. Best Wishes Mansbridge Balment ...
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
I chose to sell my first house through Mansbridge-Balment and have been delighted at the service I received. At each stage, I was kept informed of developments, even if this meant a phone call out of hours. Each member of the team I dealt with was equally enthusiastic and 'in the picture' meaning no delays in communication. I would not hesitate to recommend this firm. Thank you Natalia, Tess, Julie, Karen and colleagues....
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Comment on agent fees
Fees were competitive and the team definitely worked hard to earn them!
Was this helpful? Yes
By: Mansbridge Balment
Mar 14, 2017
View all comments (1)
Thank you very much for your review for the whole team, but particularly Tess, Natalia, Julie and Karen, who are delighted you were pleased with their services. We pride ourselves on providing the best possible customer care and its good to know we are getting this right. Best Wishes Mansbridge Balment ...
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
We moved to M & B from another estate agent as we felt that we were not getting the service we required. As soon as we moved we got a lot better service like better photographs and a lot more viewers. The staff have all been very good and kept us informed all the time. We thoroughly recommend M & B to anyone looking to buy and sell (as we did). Thank you all...
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Comment on agent fees
Pay more but get a better service
Was this helpful? Yes
By: Mansbridge Balment
Mar 14, 2017
View all comments (1)
Very many thanks for the review of our services, we're delighted you felt you received a professional experience. We endeavour to continually improve our services and feedback like yours is very important. Thanks again. Best Wishes Mansbridge Balment ...
Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
Very good service from start to finish. Quality of initial photos of our property were well presented and feedback and follow up on the selling process very good...
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Comment on agent fees
Fees higher than others in the area
Was this helpful? Yes
By: Mansbridge Balment
Mar 14, 2017
View all comments (1)
Very many thanks for your review. The whole team at the Woolwell office are pleased to have been of assistance, thanks for your recommendations. Best Wishes Mansbridge Balment ...
Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
From start to finish, Tess, Julie & Ann were in great communication with us, buying our first house we didn't have a clue but they helped us every step of the way. Thank you!...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Mansbridge Balment
Mar 14, 2017
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Thank you for your comments, we pride ourselves on being able to provide a service tailored to meet individual needs and we are glad we were able to guide you through the purchase of your first house. Best Wishes in your new home. Mansbridge Balment ...
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Seems to work 24 hours a day 7days a week on the sale of your home. Always adopts a proactive approach to the sale of your house. Fountain of all local knowledge. What other agent would take a prospective buyer to meet with the local marina owner to satisfy the buyer sailing needs...
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Comment on agent fees
Trish did not seem to be able to negotiate fees, this was done by Dan at the Yelverton Office. Because of fees we initially went to 2 other estate agents.
Was this helpful? Yes
By: Nick Henderson
Mar 08, 2017
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Dear Tony. Thank you for taking the time to complete this review. These days people could, and should, seek a review before committing and making such an important decision as to which firm to entrust with the sale of their home. Thanks again. ...
Mar 01,2017
Minithumbup
By:
Mar 01,2017
1 people found
this helpful
As a newcomer to Tavistock, I purchased my home through Mansbridges. have extensive experience of estate agents having purchased numerous properties and Mansbridge service is second to none. They are head and shoulders above other agents in terms of professionalism, integrity, insight, presentation and efficiency. They accurately assessed my requirements, used consummate skill in choosing relevant properties and were always on hand with helpful advice. At every point I found they had the rig...
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Was this helpful? Yes
By: Nick Henderson
Mar 08, 2017
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Thank you. It is particularly nice to know that, as a newcomer to the area, you were looked after in this way - it is the level we aspire to in every case. We are so glad to have been able to help bring you to this wonderful town. Thank you again. ...
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
At last an estate agent who understands the importance of customer service and a team approach: demonstrating effective communication, honesty and commitment through every stage of the marketing and sales process. It really has been a pleasure to work with the Mansbridge team, culminating in a successful sale of our Derriford property. Thanks again to all members of your friendly and helpful team....
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Comment on agent fees
Competitive market rate.
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Very many thanks for your review of our services. We're delighted you felt you received a professional experience. We pride ourselves on our customer service and its good to know we are getting it right. Thanks again for the recommendation, it means the world to us. Best Wishes Mansbridge Balment ...
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
I asked for Emily as she sold us the house in the first place, seven years ago and provided an excellent service then. It hasn't been an easy property to sell, but Emily's advice, persistence and patience with me eventually paid off! Many thanks, excellent service...
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Comment on agent fees
fair
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Thank you for taking the time to write this kind review of our services. We are delighted you felt you received an excellent service from us again. Thanks again. Best Wishes Mansbridge Balment ...
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
What an experience - superb agency to have dealt with. The whole transaction was smooth and dealt with efficiently eliminating any stress for us...
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Comment on agent fees
Worth the money you pay for
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Very many thanks for your review of our services. We are pleased you felt you received a professional experience. We pride ourselves on our customer service and it appears we're getting it right. Best Wishes Mansbridge Balment ...
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
A superb estate agents with great expertise. I found the whole process very easy and hassle free. Many thanks and it would be a pleasure to deal with you again....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Thank you for your review. We are pleased that you were happy with the service you received from us. We are on hand at any time in the future should you need our services. Best Wishes Mansbridge Balment ...
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
I would like to thank everyone that has been involved in the sale of my in laws property, I have used you previously and again you never failed to deliver what you have said that you would do, you are a completely professional group of people and I just want to thank you all for the smoothness and ease that you have all provided on what has been a difficult time for myself and my wife, thanks again for everything...
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Comment on agent fees
Totally acceptable for the professional standards that you have given us
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Thank you for taking the time to complete this kind review. The whole team at the Woolwell are pleased to have been of assistance again. Thanks again for the recommendation. Best Wishes Mansbridge Balment ...
Feb 23,2017
Minithumbup
By:
Feb 23,2017
1 people found
this helpful
We chose to sell our house with Mansbridge Balment following a recommendation, we were not disappointed, the house we purchased was also with them, the service that we received from start to finish was faultless. The chain that we were in was not straight forward and at times the process became very stressful. Ann at Mansbridge Balment held everything together and always kept us up to date with any progress no matter. I would highly recommend Mansbridge Balment to anyone looking to sell their ...
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Comment on agent fees
The fees were good and reflective of the work that was carried out.
Was this helpful? Yes
By: Mansbridge Balment
Mar 03, 2017
View all comments (1)
Thank you very much for your review. We are delighted that you were pleased with our services as both a seller and a buyer. We pride ourselves on excellent customer care and its great to hear feedback like yours. Very best wishes in your new home. Mansbridge Balment ...
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I contacted Mansbridge & Balment for an initial valuation while deciding on my future plans. Kevin was super helpful & supportive of me in the decisions I had to make, his diligent approach to keeping me informed meant I sold my house incredibly fast & for the full amount I wanted! This meant I was then able to act fast to secure the dream house I wanted to move on to. I was really impressed & want to thank you so very much. Ann was also fab & her communications between me ...
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Comment on agent fees
Worth it for all of the help & support I received. A really friendly & professional personal service.
Was this helpful? Yes
By: Mansbridge Balment
Feb 21, 2017
View all comments (1)
Thank you for taking the time to write this kind review for the whole team, but particularly Kevin and Ann who are delighted you were pleased with their services. We pride ourselves on providing the best possible customer care for our valued clients and its good to know we're getting this right. Thanks again and Best Wishes in your new home. Mansbridge Balment ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Ann kept, us uptodate with how our move was going, and where the hold ups where in the chain. The day of our move we did experience a problem with the heating etc and someone came down from the office and sorted it out for us. They also contacted the sellers to sort out other contact numbers we needed. just to say thank you for your help, Emily was the first sales person we met and she sold the bungalow to us. Who was very helpful....
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Was this helpful? Yes
By: Mansbridge Balment
Feb 21, 2017
View all comments (1)
Very many thanks for your review of our services. The whole team at the Woolwell office are pleased to have been of assistance. We pride ourselves on our customer care and its great to hear feedback like yours. Best Wishes Mansbridge Balment ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Both Emily & Ann went out of there way to help me get a house for me & my family, We went to view a house with Emily in the beginning but the house wasn't quite right so Emily sent me several house's that matched what I said I was looking for & in the pile I picked out the house I'm now living in. Ann was amazing with keeping me informed with what was happening on a Daily basis with the people we were buying off, a lot of pressure was put on Ann by the other party for an ...
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Was this helpful? Yes
By: Mansbridge Balment
Feb 21, 2017
View all comments (1)
Thank you for your kind review of our services, we are pleased that you were happy with the service you received both from Ann and Emily. We pride ourselves on our customer service and its good to know we are getting it right. Thanks again and Best Wishes in your new home. Mansbridge Balment ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Mansbridge and Balmont were very professional throughout our sale. They were realistic and provided useful advice regarding the sale and our future purchase. Ann provided us with regular updates and assisted with any issues that arose before contracts were exchanged. Thank you very much...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Mansbridge Balment
Feb 23, 2017
View all comments (1)
Thank you very much for your review for the whole team, but particularly Ann who was delighted you were pleased with her service. We pride ourselves on providing the best possible customer care and its good to know we are getting it right. Best Wishes Mansbridge Balment ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
I was very happy with the service I received, always friendly and helpful. I have brought two houses from them and sold one. Would use again and sell my current house with them if required...
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Comment on agent fees
good
Was this helpful? Yes
By: Mansbridge Balment
Feb 21, 2017
View all comments (1)
We are delighted you were pleased with our services both as a buyer and a seller. We pride ourselves on excellent customer care and its great to hear feedback like. We are on hand in the future should you need our services again. Best Wishes Mansbridge Balment ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 2 0 356 6 226 8 12 0

Job vacancies

Please see a list of jobs available

Agent Fees

Typically Mansbridge Balment quote a fee of 1.5% + vat for sole agency. Our fees are transparent and we have a NO SALE - NO FEE policy. Focussing on our 7 day a week opening (20% extra opening hours and visibility for our vendors and purchasers), Black & White ( A 9 point money back customer service guarantee) and the fact that we are regularly at the forefront of the market in which we sell. A top 50 agent based on customer reviews - call us today for a no obligation appraisal.
Last updated at 4:57 PM 17/02/2016 by allAgents

Complaints Procedure

We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 4:57 PM 17/02/2016 by allAgents

Awards won by Mansbridge Balment

Individual Branch Awards

Plymouth, PL4 7AA

Yelverton, PL20 6DT

Plymouth, PL6 7RB

Tavistock, PL19 8AY

Okehampton, EX20 1DL

Firm rankings



Bere Alston Branch
19 Fore Street, Bere Alston PL20 7AA
(6)
Okehampton Branch
Bridge House, Okehampton EX20 1DL
(64)
Plymouth City
6 Mannamead Road, Plymouth PL4 7AA
(208)
show all branches (6)
Tavistock Branch
Bedford Court, 14 Plymouth Road, Tavistock PL19 8AY
(69)
Woolwell Branch
3-5 Woolwell Crescent, Plymouth PL6 7RB
(188)
Yelverton Branch
The Roundabout, Yelverton PL20 6DT
(43)

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