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Manners Residential

110 reviews
  • 4.6 /5 rating
  • 91% recommend
  • 94% fee satisfaction
Find
  • James Manners
    James Manners
  • Nicky Manners
    Nicky Manners
  • Nick Griffiths
    Nick Griffiths
  • Nigel Gillespie
    Nigel Gillespie
  • Clare Drew
    Clare Drew
  • Daniel Slade
    Daniel Slade
We provide Woking and the surrounding area with a first class property letting and sales service, through our independently owned and managed High Street office.

Our well established reputation as market leaders in Woking has seen our catchment area and professional services expand to provide landlords, tenants, vendors and buyers with an unrivalled property market experience.

The secret to our continued success... we listen, we adapt and we provide the solutions to your property requirements. Read full description...

26 High Street
Woking
Surrey
GU21 6BW
01483 590059

 
Website not available

Properties for sale
Properties for rent
Not a transparent agent

Sep 14,2016
Minithumbup
By:
Sep 14,2016
1 people found
this helpful
Highly recommend purchasing a property via manners. The staff are knowledgable, helpful and friendly, they are quick to respond to any emails we sent and we never has to chase them. Everything with our purchase went smoothly and we are very happy customers! Thank you manners for a stress free house purchase....
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Really nice guy, super chilled. Helped us find a Flat that we wanted and we didn't once feel pushed into anything....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
1 people found
this helpful
Professional and pleasant conversations with Manners. Appointments and agreements were always respected. Honest, transparent communication. At key handover, everything was there as promised. The house we rent needs some work to be done but we are confident Manners is on top of things....
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Comment on agent fees
market compliant
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Jun 28,2016
Minithumbdown
By:
Jun 28,2016
0 people found
this helpful
Manners was recommended to us, but we have been extremely disappointed in the way we have been handled. A year ago we made appointments for viewings on the day, after taking leave, I was informed no appointments had been made. In April I saw a property and phoned immediately for a viewing. Appointment was set up then cancelled another appointment set up and cancelled was told that the current tenant was not allowing people to do viewings. Asked that I please be given 1st appointment as soon as w...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
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May 06,2016
Minithumbup
By:
May 06,2016
1 people found
this helpful
Manners were efficient and effective at marketing my property. Always keeping us up to date with progress and following up with the solicitors, once the sale was under way. As always a pleasure to deal with them....
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Comment on agent fees
Very competitive fees
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
1 people found
this helpful
Clare was extremely helpful in assisting me with my first home purchase. Any questions or concerns I had were dealt with in a speedy and professional manner. I would not hesitate in recommending her to friends and family....
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What agent could do to change your mind?
n/a
Comment on agent fees
n/a
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
2 people found
this helpful
Clare acted for me in the sale of my property. The process was drawn out by very slow Solicitors but Clare was excelent at every stage. Her advice was always sound, she actively chased to speed the process, kept me in touch at all times and listened when the delays frustrated me. I will always be very happy to deal with Clare and recommend her highly....
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What agent could do to change your mind?
good
Comment on agent fees
good
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Mar 04,2016
Minithumbup
By:
Mar 04,2016
1 people found
this helpful
Top quality agent with a genuine customer service, He understood my needs and acted on them swiftly and also ensured that my concerns were dealt with. Brought him a tin of cookie and a gesture to say Thank you....
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What agent could do to change your mind?
Found cheaper however didn't have neither the time nor the energy to keep looking.
Comment on agent fees
Found cheaper however didn't have neither the time nor the energy to keep looking.
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Mar 03,2016
Minithumbup
By:
Mar 03,2016
1 people found
this helpful
I have used Manners Residential for a number of years and have been really pleased with the service received. I have recently moved out of the area and have had no problems with dealing with them from afar. Courteous friendly staff who are always happy to assist and work to my wishes concerning my properties even when I'm being particular! I have also had a lot of dealing with Nicky, Nigel and Clare who have also been 5 star....
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What agent could do to change your mind?
Reasonable fees, helpful, will work to my wishes concerning my properties, I am kept updated to current regulations and to when gas safety certificates are due, statements and payments always on time.
Comment on agent fees
Reasonable fees, helpful, will work to my wishes concerning my properties, I am kept updated to current regulations and to when gas safety certificates are due, statements and payments always on time.
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Feb 22,2016
Minithumbup
By:
Feb 22,2016
1 people found
this helpful
Many thanks for your help in marketing for the sale of property and the tenancy beforehand. I've been really impressed with the service of your team and wouldn't hesitate to recommend your company to others. The advice and level of customer service has been fabulous....
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Feb 18,2016
Minithumbup
By:
Feb 18,2016
2 people found
this helpful
Manners Residential provided fantastic customer service from the moment they answered my first call. They were friendly, helpful and approachable. This also continued when we attended viewings. Daniel was knowledgable, friendly and honest regarding each property....
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What agent could do to change your mind?
We were extremely pleased with this Agent's fees after being quoted hundreds more by other agents, Manners were a pleasant surprise!
Comment on agent fees
We were extremely pleased with this Agent's fees after being quoted hundreds more by other agents, Manners were a pleasant surprise!
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Feb 15,2016
Minithumbup
By:
Feb 15,2016
1 people found
this helpful
I found Clare very helpful and willing to go to a lot of trouble to sort out any problems which arose (much more useful than my solicitor who I felt had to be prodded to proceed.)...
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Comment on agent fees
Fee was fair for the amount of work that had to be done.
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Jan 22,2016
Minithumbup
By:
Jan 22,2016
1 people found
this helpful
James Manners and his staff in particular Nicky Manners and Nick have always been very helpful and have given us good advice for many years. They have provided us with good tenants for about 15 years for our 5 flats and when we once had a problem Manners were very professional and helpful....
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Comment on agent fees
Good
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Jan 13,2016
Minithumbup
By:
Jan 13,2016
2 people found
this helpful
Everyone I have met at Manners has been professional, helpful and friendly. James Manners gave us much advice about suitable houses for letting, spent much time with us going over property details and went way beyond expectations by accompanying us on viewings. Nick Griffiths has always been helpful and a pleasure to deal with and Nigel Gillespie found us tenants within one week despite the house being very untidy due to the tenants who were still there. Lisa Braun, to whom I had previously sp...
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What agent could do to change your mind?
Very fair
Comment on agent fees
Very fair
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Nov 28,2015
Minithumbup
By:
Nov 28,2015
2 people found
this helpful
Mr. Nigel Gillespie did an excellent job when finding us an apartment. He took care of everything and made it easy for us to fit into our daily schedule. I would recommend Manners Residential just because of Nigel! Thanks...
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
2 people found
this helpful
I have had dealings with Manners Residential since 2006 who have acted as Managing Agents for all our rental properties. We have always found James to be a true professional in his field with the ability to give sound constructive advice when approached for assistance or guidance, particularly when considering a buy to let purchase as we have done on many occasions. We were particularly impressed when, having met up with James to re-market one of our properties in the morning, we received a ca...
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
1 people found
this helpful
Clare Drew is the most helpful and nicest estate agent I have ever meet in my life. From the moment I have decided to purchase the property Clare supported me and helped thorough the process. Clare's professionalism and positive approach towards encounter problems has been invaluable. I would recommend Clare to all first time buyers!...
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Nov 23,2015
Minithumbup
By:
Nov 23,2015
2 people found
this helpful
We changed to Manners Residential and have no regrets. They are always ready to listen and provide help and support without question. Manners always seem fair to both tenant and landlord. Fully recommend Manners....
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Nov 23,2015
Minithumbup
By:
Nov 23,2015
2 people found
this helpful
I have worked with Manners for many years. They have always provided me with a good, professional service in the general running of my Lettings. They balance the needs of the landlord and tenant to try and be fair to both. James in particular goes that extra mile with professional advice in extraordinary circumstances, for example, the purchase and sale of properties. Manners knows its customers and treats them as individuals who need individual attention. They are an excellent company to d...
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
1 people found
this helpful
They were very helpful in giving me advise when I was looking for a property to rent out. Once I found the right property they advised on what was needed to optimise the rental in the way of decor etc. they have been managing my property now for 18 months and I have found them very professional and are very prompt to sort out any little problems with the least intrusion....
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Oct 19,2015
Minithumbup
By:
Oct 19,2015
3 people found
this helpful
I have used Manners exclusively since 1999 and would not be bothered going elsewhere. There level of services is exceptional and I have 100% faith in their screening and management services. They are extremely courteous and professional in all of there dealings and take great care to ensure a smooth tenancy - just what a landlady desires. I could not recommend them highly enough....
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Comment on agent fees
spot on with their rental evaluation- let the property very quickly. Manners really know their market.
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Oct 18,2015
Minithumbup
By:
Oct 18,2015
2 people found
this helpful
The Manners Residentail team are superb! Their communication skills (always keeping us updated), professional and proactive approach sets them apart from all other agencies that we dealt with. I would highly recommend Manners Residentail. Clare in particular was efficient, professional and always patient....
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Oct 17,2015
Minithumbup
By:
Oct 17,2015
3 people found
this helpful
First class service showing care and consideration friendly and very nice. Hard to fault these people I would not use anyone else....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
3 people found
this helpful
My wife and I recently bought a 1 bedroom flat through Clare and Manners Residential in Woking. The service we received from Clare was nothing short of 10/10. Her professionalism and guidance throughout the whole buying process made buying our first property a lot easier. I will be recommending Clare and Manners Residential to my circle of friends looking to buy in Woking....
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Sep 28,2015
Minithumbdown
By:
Sep 28,2015
0 people found
this helpful
When i started letting with manners i was in a rush to find a property and i could not recommend using them again for the following reasons. The fees are particularly high compared to other estate agents. Many fees are charging £30 for a one line reference is particularly insulting. Fees for checking In - out and reserving properties are high. Most galling however is the blase approach to the tenants rights to privacy, and even basic security of their financial information. ...
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What agent could do to change your mind?
See review. Make charges clear, Dont store confidential information in filing cabinets. do not breach your tennants rights to private enjoyment of the property.
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By: Nick Griffiths
Oct 06, 2015
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Dear Anonymous Reviewer, I'm sorry you feel you can't recommend using us again based on your experiences with us. We take privacy and security very seriously and therefore I would like to have the opportunity to discuss your allegations personally. Please can you contact me, in confidence, to discuss your review in more detail. Yours sincerely Nick Griffiths....
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I have found Manners Residential a delight to deal with. They are knowledgable about the properties they rent out and the local market. Very helpful when it comes to property searches and their fees are highly competitive....
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What agent could do to change your mind?
Competitive in the area.
Comment on agent fees
Competitive in the area.
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By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Good morning Sue, Thank you for your comments and I am pleased that you found us a delight to deal with and our staff very helpful when it came to your property search. I hope your move goes to plan and we look forward to welcoming you back in the future. With kind regards Nick Griffiths....
Sep 14,2015
Minithumbup
By:
Sep 14,2015
0 people found
this helpful
Manners Residential have looked after this property for me for over 8 years. During this time any problems affecting the upkeep and maintenance of the property have been quickly and efficiently dealt with by them and all rental payments have been paid to me promptly on time. This year the flat needed a major re-modernisation to achieve its full rental potential. Manners sourced the various trades required and supervised the speedy completion of all work involved to minimise the void period. T...
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By: Nick Griffiths
Oct 06, 2015
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Dear Mr Gibson, Thank you for your kind comments. I'm pleased to hear our in-house Property Management department have responded to the maintenance issues quickly and efficiently over the years and that the recent refurbishment programme they were involved with has helped achieve the full rental potential of your investment property. I shall pass your comments on to all concerned! Kind regards Nick Griffiths....
Sep 10,2015
Minithumbup
By:
Sep 10,2015
1 people found
this helpful
Transferred property management from Leaders. Manners give excellent service and take note of any special rquests, such as paying utility bills, whihc Leaders refused to do. I would not consider any other managing agent....
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By: Nick Griffiths
Oct 06, 2015
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Dear Mr Collis, We try our hardest to provide individual and flexible service levels to our Landlords so I'm pleased to hear that you have found our service excellent. Thank you for your kind words and I shall make sure all our staff are aware of them. With kind regards Nick Griffiths.....
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
I have used Manners since 2008, to let 2 properties. They have consistently found good tenants over the last 7 years, lving overseas, they handle most of the maintenance issues except for the gardening service which was my choice. I have not had a property unlet for more than 10 days in that period. Living overseas they handle all tenant issues and email or call me when required. No issues, no fuss, great service....
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By: Nick Griffiths
Oct 06, 2015
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Dear 'DohaKJA', Thank you for your review. I am very pleased to know that we have successfully sourced good tenants for you with only 10 days unlet in 7 years! I have personally thanked our dedicated in-house property mangement team and also our lettings staff for providing consistant high levels of service over the years. Kind regards Nick Griffiths.....
Sep 02,2015
Minithumbup
By:
Sep 02,2015
1 people found
this helpful
Nick was very helpful and very efficient. He managed to find us a tenant within days which we are very impressed with....
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By: Nick Griffiths
Oct 06, 2015
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Dear Mrs Chow, Thank you for your review. Not one to take all the credit I have to mention it was a team effort! Kind regards Nick Griffiths....
Areas covered
  • GU21
  • Woking
  • Guildford
  • West Byfleet

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 0 15 9 6 0 7 0 1 1
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Job vacancies

Please see a list of jobs available

Agent Fees

Competitive Fee Structure
Last updated at 5:03 PM 03/03/2016 by Nick Griffiths

Complaints Procedure

No procedure set.
Last updated at 5:03 PM 03/03/2016 by Nick Griffiths
James Manners James Manners
Managing Director 32 reviews

About James James started his career in estate agency as an office junior in 1986, and has been selling, letting and managing residential properties all his working life. It was always his ambition to own his own View full profile
Nicky Manners Nicky Manners
Property Manager 17 reviews

About Nicky Nicky is a highly experienced property manager with a passion for property who has worked in the industry since 1985. After taking a short career break to bring up her two young children, Nicky jo View full profile
Nick Griffiths Nick Griffiths
Director of Lettings & Sales 17 reviews

About Nick Having been in the property industry since 1995, Nick has a wealth of estate agency experience, as well as a fantastic knowledge of the Woking and surrounding areas. Since joining Manners Residential View full profile
Nigel Gillespie Nigel Gillespie
 7 reviews

About Nigel As well as being a hugely experienced property professional, Nigel has also lived in the local area all of his life....A great combination that has helped literally thousands of tenants and purchaser View full profile
Clare Drew Clare Drew
Property Negotiator 14 reviews

About Clare Clare started her property journey in 2007 as a property manager in Spain, and joined Manners Residential when she returned to the UK with her young family in 2012. Although an accomplished property m View full profile
Daniel Slade Daniel Slade
Property Negotiator 3 reviews

About Daniel Daniel is definitely the best dressed negotiator at Manners Residential, and we are delighted that he applies the same degree of enthusiasm and attention to detail to his work! Having been educated View full profile

Firm rankings


Overall

Estate agents

Letting agents


Opening hours


  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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