• James Manners
    James Manners
  • Nicky Manners
    Nicky Manners
  • Nick Griffiths
    Nick Griffiths
  • Nigel Gillespie
    Nigel Gillespie
  • Clare Drew
    Clare Drew
  • Hannah Petrie
    Hannah Petrie
We provide Woking and the surrounding area with a first class property letting and sales service, through our independently owned and managed High Street office.

Our well established reputation as market leaders in Woking has seen our catchment area and professional services expand to provide landlords, tenants, vendors and buyers with an unrivalled property market experience.

The secret to our continued success... we listen, we adapt and we provide the solutions to your property requirements.
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Properties for sale
Properties for rent
Apr 11,2017
Minithumbup
Nick Griffiths
Hannah Petrie
By:
Apr 11,2017
1 people found
this helpful
A great team, they have been very helpful since we started looking for our new home. We could see respect and joy in everything they did. Big thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
James Manners
Nicky Manners
By:
Mar 27,2017
1 people found
this helpful
I need more staff members to commend! All Manners' staff have served me well for 20 years or so - they have been supportive and ready with good advice. I would recommend them 100%....
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Comment on agent fees
completely fair
Was this helpful? Yes
Feb 23,2017
Minithumbup
Nick Griffiths
Nicky Manners
By:
Feb 23,2017
1 people found
this helpful
Manners Residential gave me some great advice on buy to let in Woking. Nick's knowledge of the local area led me to a great property which the team at Manners worked tirelessly to source the right tenant. The property is now occupied and their in-house Property Management team, headed up by Nicky, give a whole new meaning to the word efficient....
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Comment on agent fees
Competitive and good value for money.
Was this helpful? Yes
By: Nick Griffiths
Feb 23, 2017
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Pete, Thanks for your great review, I'm very pleased we were able to help you get on the property investment ladder. I've passed your comments around to the staff who are delighted they could also help you. Thanks again! ...
Feb 23,2017
Minithumbup
Nick Griffiths
By:
Feb 23,2017
1 people found
this helpful
Helpful staff, great service, good choice of service levels for reasonable fees. I would thoroughly recommend Manners Residential if you're looking to sell or rent your property....
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Comment on agent fees
They offer a lot for not a lot.
Was this helpful? Yes
By: Nick Griffiths
Feb 23, 2017
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Thanks Andy for your review, as you've experienced it's a team effort! ...
Feb 23,2017
Minithumbup
Nick Griffiths
By:
Feb 23,2017
1 people found
this helpful
Looking for a new home is hard enough without having to deal with all the plethora of estate agents in the town. But something was different about Manners Residential. They took the time to listen to my requirements, they let me look around the properties they took me too rather than rush me onto the next one. Good job guys!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Nick Griffiths
Feb 23, 2017
View all comments (1)
Thank you for your positive review, we aim to please! Good luck in your new home! ...
Feb 21,2017
Minithumbup
Nigel Gillespie
Nicky Manners
By:
Feb 21,2017
1 people found
this helpful
Have now used Manners for over 10 years. For tenant find only. They are diligent, proactive, professional and wise. Great advice and keep you informed at all times. Won't hesitate to recommend them....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
2 people found
this helpful
Manners managed our buy to let property in Woking for over 2 years. In addition to finding us a good tenant we appreciated their professional and personal approach. Importantly for us property inspections were undertaken as agreed and any landlord or tenant issues were dealt with promptly by all members of the Manners team. Thank you....
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Was this helpful? Yes
Feb 03,2017
Minithumbup
Nick Griffiths
By:
Feb 03,2017
2 people found
this helpful
I would have given Manners Residential 10 stars if I could! They are excellent at what they do. Nick's advice is honest. Their fees are fair. I would certainly recommend them to anyone looking to sell or rent their home....
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Comment on agent fees
They provide an excellent level of service for the money, always go above & beyond.
Was this helpful? Yes
By: Nick Griffiths
Feb 03, 2017
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Thank you Mary for your positive review and of course your recommendation. ...
Feb 03,2017
Minithumbup
Nick Griffiths
By:
Feb 03,2017
1 people found
this helpful
I have dealt with many letting agents over the years but in my opinion Manners Residential is by far the best Woking property agency that I have ever had the pleasure to deal with. The staff are extremely knowledgeable, professional and above all courteous. Nothing is too much trouble for them and I always feel they have my best interests at heart when they dispense advice to me. Overall they have my full recommendation for any Landlord, experienced or not, who would like to use a great indepe...
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Comment on agent fees
Manners Residential have a clear and concise fee structure, which is vital for any Landlord to consider when selecting a trustworthy company to deal with such a high value asset like an investment property.
Was this helpful? Yes
By: Manners Residential
Feb 03, 2017
View all comments (1)
We really appreciate your glowing review. Your comments have been passed onto our staff who are delighted. Thank you! ...
Feb 03,2017
Minithumbup
Nick Griffiths
By:
Feb 03,2017
1 people found
this helpful
Great experience. Nick really knows how to look after you. What you see with Manners is what you get. Overall a fantastic service given by knowledgeable staff....
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Comment on agent fees
Fees competitive, no hidden extras, everything explained from the offset. Also no surcharging of contractors invoices either which seems to be common place amongst some others in the town.
Was this helpful? Yes
By: Nick Griffiths
Feb 03, 2017
View all comments (1)
Thanks Sam, We believe in offering a transparent service to our clients and I'm pleased you're happy with our service. ...
Feb 03,2017
Minithumbup
Nick Griffiths
Nick Griffiths
By:
Feb 03,2017
1 people found
this helpful
Having dealt with a number of so called "agents" in Woking (mentioning no names but they lay in Commercial Way), I was recommended Manners Residential from another local Landlord. Best decision I've made. From the very start of our business relationship they have been professional and offered sound advice. I have recently increased my property portfolio and they helped me source suitable investment properties in the local area based upon their extensive local knowledge. Viva! Mann...
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Comment on agent fees
Fees reflect the excellent service provided.
Was this helpful? Yes
Jan 31,2017
Minithumbup
James Manners
Nicky Manners
By:
Jan 31,2017
1 people found
this helpful
I have used Manners to let my flat for the past 12 years. Over this time they have been helpful and efficient in providing good tenants. James and Nicky have also given me useful advice on occasions....
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Was this helpful? Yes
By: Nick Griffiths
Jan 31, 2017
View all comments (1)
Thank you for your positive review and also for your loyal custom over the years. Your comments have been passed to James & Nicky who are delighted you took the time to mention them. ...
Jan 30,2017
Minithumbup
James Manners
Nick Griffiths
By:
Jan 30,2017
1 people found
this helpful
Having recently inherited a property, I decided that the sensible thing would be to keep hold of it and therefore renting was the way to go. An acquaintance recommended that I contact Manners Residential as in his experience it was the very best company to go to for advice. How right he was! Initially I met with Nick Griffiths of Manners who went through the procedures of their rental programme. He was so very helpful, not at all pushy, leaving me to contact them if I wanted to proceed. Nick w...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
By: Nick Griffiths
Jan 31, 2017
View all comments (1)
Thank you for your positive review regarding your recent dealings with Manners Residential and I am pleased to read you found the experience stress free. Your comments have been passed to the relevant staff members who are extremely pleased with your kind comments. ...
Jan 27,2017
Minithumbup
James Manners
Nicky Manners
By:
Jan 27,2017
1 people found
this helpful
I have used Manners Residential for a number of years and would highly recommend them for their professionalism. My opinion is they are the best Letting Agent in Woking....
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Comment on agent fees
I consider the fees to be in line with the market locally, but the service is much better
Was this helpful? Yes
By: Nick Griffiths
Jan 31, 2017
View all comments (1)
You're review is very much appreciated and has been circulated to all of our wonderful staff. Thank you! ...
Nov 14,2016
Minithumbup
By:
Nov 14,2016
1 people found
this helpful
Professional, trustworthy and friendly with sound advice. I would highly recommend Manners Residential. They have a thorough knowledge of the local market both for residential lettings and selling....
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Comment on agent fees
I would rather be paying less than 11% full management (but they do a good job) as I've been with Manners Residential Lettings since May 2012. Ideally, between 8-9%.
Was this helpful? Yes
Nov 11,2016
Minithumbup
James Manners
Nick Griffiths
By:
Nov 11,2016
1 people found
this helpful
James and NIck ,and other members of staff have been exceptionally help to me , a landlord, if both selecting properties to buy to let, and in managing tenants. their advice has been invaluable. I have previously used another letting agent in Woking, but Manners Residential are so much better, and look after my interests....
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Comment on agent fees
Very reasonable for what they do
Was this helpful? Yes
Sep 14,2016
Minithumbup
Clare Drew
James Manners
By:
Sep 14,2016
1 people found
this helpful
Highly recommend purchasing a property via manners. The staff are knowledgable, helpful and friendly, they are quick to respond to any emails we sent and we never has to chase them. Everything with our purchase went smoothly and we are very happy customers! Thank you manners for a stress free house purchase....
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Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Really nice guy, super chilled. Helped us find a Flat that we wanted and we didn't once feel pushed into anything....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 06,2016
Minithumbup
Nigel Gillespie
By:
Jul 06,2016
1 people found
this helpful
Professional and pleasant conversations with Manners. Appointments and agreements were always respected. Honest, transparent communication. At key handover, everything was there as promised. The house we rent needs some work to be done but we are confident Manners is on top of things....
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Comment on agent fees
market compliant
Was this helpful? Yes
By: Nigel Gillespie
Jan 31, 2017
View all comments (1)
Thanks for your review, it means a lot. I hope things are going well in your home. ...
Jun 28,2016
Minithumbdown
Clare Drew
Nigel Gillespie
By:
Jun 28,2016
0 people found
this helpful
Manners was recommended to us, but we have been extremely disappointed in the way we have been handled. A year ago we made appointments for viewings on the day, after taking leave, I was informed no appointments had been made. In April I saw a property and phoned immediately for a viewing. Appointment was set up then cancelled another appointment set up and cancelled was told that the current tenant was not allowing people to do viewings. Asked that I please be given 1st appointment as soon as w...
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What agent could do to change your mind?
N/A
Attached Files
Comment on agent fees
N/A
Was this helpful? Yes
By: Manners Residential
Feb 06, 2017
View all comments (1)
We're sorry to see that you have given us a 1* review and we would really like the opportunity to discuss this further. Please can you contact our manager directly by emailing property@mannersresidential.com or calling 01483 590059. Thank you. ...
May 06,2016
Minithumbup
Clare Drew
James Manners
By:
May 06,2016
1 people found
this helpful
Manners were efficient and effective at marketing my property. Always keeping us up to date with progress and following up with the solicitors, once the sale was under way. As always a pleasure to deal with them....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Apr 27,2016
Minithumbup
Clare Drew
By:
Apr 27,2016
1 people found
this helpful
Clare was extremely helpful in assisting me with my first home purchase. Any questions or concerns I had were dealt with in a speedy and professional manner. I would not hesitate in recommending her to friends and family....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Clare Drew
Jan 31, 2017
View all comments (1)
I really appreciate you leaving such a positive review, thank you. Hope you've settled into your new home now and if you need us in the future you know where you can find us! ...
Mar 10,2016
Minithumbup
Clare Drew
By:
Mar 10,2016
2 people found
this helpful
Clare acted for me in the sale of my property. The process was drawn out by very slow Solicitors but Clare was excelent at every stage. Her advice was always sound, she actively chased to speed the process, kept me in touch at all times and listened when the delays frustrated me. I will always be very happy to deal with Clare and recommend her highly....
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Comment on agent fees
good
Was this helpful? Yes
Mar 04,2016
Minithumbup
By:
Mar 04,2016
1 people found
this helpful
Top quality agent with a genuine customer service, He understood my needs and acted on them swiftly and also ensured that my concerns were dealt with. Brought him a tin of cookie and a gesture to say Thank you....
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Comment on agent fees
Found cheaper however didn't have neither the time nor the energy to keep looking.
Was this helpful? Yes
Mar 03,2016
Minithumbup
James Manners
Nick Griffiths
By:
Mar 03,2016
1 people found
this helpful
I have used Manners Residential for a number of years and have been really pleased with the service received. I have recently moved out of the area and have had no problems with dealing with them from afar. Courteous friendly staff who are always happy to assist and work to my wishes concerning my properties even when I'm being particular! I have also had a lot of dealing with Nicky, Nigel and Clare who have also been 5 star....
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Comment on agent fees
Reasonable fees, helpful, will work to my wishes concerning my properties, I am kept updated to current regulations and to when gas safety certificates are due, statements and payments always on time.
Was this helpful? Yes
Feb 22,2016
Minithumbup
Nick Griffiths
Clare Drew
By:
Feb 22,2016
1 people found
this helpful
Many thanks for your help in marketing for the sale of property and the tenancy beforehand. I've been really impressed with the service of your team and wouldn't hesitate to recommend your company to others. The advice and level of customer service has been fabulous....
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Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
2 people found
this helpful
Manners Residential provided fantastic customer service from the moment they answered my first call. They were friendly, helpful and approachable. This also continued when we attended viewings. Daniel was knowledgable, friendly and honest regarding each property....
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Comment on agent fees
We were extremely pleased with this Agent's fees after being quoted hundreds more by other agents, Manners were a pleasant surprise!
Was this helpful? Yes
Feb 15,2016
Minithumbup
Clare Drew
By:
Feb 15,2016
1 people found
this helpful
I found Clare very helpful and willing to go to a lot of trouble to sort out any problems which arose (much more useful than my solicitor who I felt had to be prodded to proceed.)...
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Comment on agent fees
Fee was fair for the amount of work that had to be done.
Was this helpful? Yes
Jan 22,2016
Minithumbup
James Manners
Nicky Manners
By:
Jan 22,2016
1 people found
this helpful
James Manners and his staff in particular Nicky Manners and Nick have always been very helpful and have given us good advice for many years. They have provided us with good tenants for about 15 years for our 5 flats and when we once had a problem Manners were very professional and helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2016
Minithumbup
James Manners
Nick Griffiths
By:
Jan 13,2016
2 people found
this helpful
Everyone I have met at Manners has been professional, helpful and friendly. James Manners gave us much advice about suitable houses for letting, spent much time with us going over property details and went way beyond expectations by accompanying us on viewings. Nick Griffiths has always been helpful and a pleasure to deal with and Nigel Gillespie found us tenants within one week despite the house being very untidy due to the tenants who were still there. Lisa Braun, to whom I had previously sp...
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Comment on agent fees
Very fair
Was this helpful? Yes
Nov 28,2015
Minithumbup
Nigel Gillespie
By:
Nov 28,2015
2 people found
this helpful
Mr. Nigel Gillespie did an excellent job when finding us an apartment. He took care of everything and made it easy for us to fit into our daily schedule. I would recommend Manners Residential just because of Nigel! Thanks...
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Was this helpful? Yes
Nov 24,2015
Minithumbup
James Manners
Nicky Manners
By:
Nov 24,2015
2 people found
this helpful
I have had dealings with Manners Residential since 2006 who have acted as Managing Agents for all our rental properties. We have always found James to be a true professional in his field with the ability to give sound constructive advice when approached for assistance or guidance, particularly when considering a buy to let purchase as we have done on many occasions. We were particularly impressed when, having met up with James to re-market one of our properties in the morning, we received a ca...
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Was this helpful? Yes
Nov 24,2015
Minithumbup
Clare Drew
By:
Nov 24,2015
1 people found
this helpful
Clare Drew is the most helpful and nicest estate agent I have ever meet in my life. From the moment I have decided to purchase the property Clare supported me and helped thorough the process. Clare's professionalism and positive approach towards encounter problems has been invaluable. I would recommend Clare to all first time buyers!...
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Was this helpful? Yes
Nov 23,2015
Minithumbup
Nicky Manners
Nigel Gillespie
By:
Nov 23,2015
2 people found
this helpful
We changed to Manners Residential and have no regrets. They are always ready to listen and provide help and support without question. Manners always seem fair to both tenant and landlord. Fully recommend Manners....
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Was this helpful? Yes
Nov 23,2015
Minithumbup
James Manners
Nicky Manners
By:
Nov 23,2015
2 people found
this helpful
I have worked with Manners for many years. They have always provided me with a good, professional service in the general running of my Lettings. They balance the needs of the landlord and tenant to try and be fair to both. James in particular goes that extra mile with professional advice in extraordinary circumstances, for example, the purchase and sale of properties. Manners knows its customers and treats them as individuals who need individual attention. They are an excellent company to d...
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Was this helpful? Yes
Oct 21,2015
Minithumbup
James Manners
Nicky Manners
By:
Oct 21,2015
1 people found
this helpful
They were very helpful in giving me advise when I was looking for a property to rent out. Once I found the right property they advised on what was needed to optimise the rental in the way of decor etc. they have been managing my property now for 18 months and I have found them very professional and are very prompt to sort out any little problems with the least intrusion....
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Was this helpful? Yes
Oct 19,2015
Minithumbup
Clare Drew
Nick Griffiths
By:
Oct 19,2015
3 people found
this helpful
I have used Manners exclusively since 1999 and would not be bothered going elsewhere. There level of services is exceptional and I have 100% faith in their screening and management services. They are extremely courteous and professional in all of there dealings and take great care to ensure a smooth tenancy - just what a landlady desires. I could not recommend them highly enough....
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Comment on agent fees
spot on with their rental evaluation- let the property very quickly. Manners really know their market.
Was this helpful? Yes
Oct 18,2015
Minithumbup
Clare Drew
James Manners
By:
Oct 18,2015
2 people found
this helpful
The Manners Residentail team are superb! Their communication skills (always keeping us updated), professional and proactive approach sets them apart from all other agencies that we dealt with. I would highly recommend Manners Residentail. Clare in particular was efficient, professional and always patient....
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Was this helpful? Yes
Oct 17,2015
Minithumbup
Clare Drew
Nicky Manners
By:
Oct 17,2015
3 people found
this helpful
First class service showing care and consideration friendly and very nice. Hard to fault these people I would not use anyone else....
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Was this helpful? Yes
Oct 14,2015
Minithumbup
Clare Drew
By:
Oct 14,2015
3 people found
this helpful
My wife and I recently bought a 1 bedroom flat through Clare and Manners Residential in Woking. The service we received from Clare was nothing short of 10/10. Her professionalism and guidance throughout the whole buying process made buying our first property a lot easier. I will be recommending Clare and Manners Residential to my circle of friends looking to buy in Woking....
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Was this helpful? Yes
Sep 28,2015
Minithumbdown
By:
Sep 28,2015
0 people found
this helpful
When i started letting with manners i was in a rush to find a property and i could not recommend using them again for the following reasons. The fees are particularly high compared to other estate agents. Many fees are charging £30 for a one line reference is particularly insulting. Fees for checking In - out and reserving properties are high. Most galling however is the blase approach to the tenants rights to privacy, and even basic security of their financial information. ...
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What agent could do to change your mind?
See review. Make charges clear, Dont store confidential information in filing cabinets. do not breach your tennants rights to private enjoyment of the property.
Attached Files
Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear Anonymous Reviewer, I'm sorry you feel you can't recommend using us again based on your experiences with us. We take privacy and security very seriously and therefore I would like to have the opportunity to discuss your allegations personally. Please can you contact me, in confidence, to discuss your review in more detail. Yours sincerely Nick Griffiths ...
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I have found Manners Residential a delight to deal with. They are knowledgable about the properties they rent out and the local market. Very helpful when it comes to property searches and their fees are highly competitive....
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Comment on agent fees
Competitive in the area.
Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Good morning Sue, Thank you for your comments and I am pleased that you found us a delight to deal with and our staff very helpful when it came to your property search. I hope your move goes to plan and we look forward to welcoming you back in the future. With kind regards Nick Griffiths ...
Sep 14,2015
Minithumbup
Nicky Manners
James Manners
By:
Sep 14,2015
0 people found
this helpful
Manners Residential have looked after this property for me for over 8 years. During this time any problems affecting the upkeep and maintenance of the property have been quickly and efficiently dealt with by them and all rental payments have been paid to me promptly on time. This year the flat needed a major re-modernisation to achieve its full rental potential. Manners sourced the various trades required and supervised the speedy completion of all work involved to minimise the void period. T...
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Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear Mr Gibson, Thank you for your kind comments. I'm pleased to hear our in-house Property Management department have responded to the maintenance issues quickly and efficiently over the years and that the recent refurbishment programme they were involved with has helped achieve the full rental potential of your investment property. I shall pass your comments on to all concerned! Kind regards Nick Griffiths ...
Sep 10,2015
Minithumbup
Nick Griffiths
James Manners
By:
Sep 10,2015
1 people found
this helpful
Transferred property management from Leaders. Manners give excellent service and take note of any special rquests, such as paying utility bills, whihc Leaders refused to do. I would not consider any other managing agent....
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Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear Mr Collis, We try our hardest to provide individual and flexible service levels to our Landlords so I'm pleased to hear that you have found our service excellent. Thank you for your kind words and I shall make sure all our staff are aware of them. With kind regards Nick Griffiths. ...
Sep 09,2015
Minithumbup
James Manners
Nicky Manners
By:
Sep 09,2015
0 people found
this helpful
I have used Manners since 2008, to let 2 properties. They have consistently found good tenants over the last 7 years, lving overseas, they handle most of the maintenance issues except for the gardening service which was my choice. I have not had a property unlet for more than 10 days in that period. Living overseas they handle all tenant issues and email or call me when required. No issues, no fuss, great service....
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Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear 'DohaKJA', Thank you for your review. I am very pleased to know that we have successfully sourced good tenants for you with only 10 days unlet in 7 years! I have personally thanked our dedicated in-house property mangement team and also our lettings staff for providing consistant high levels of service over the years. Kind regards Nick Griffiths. ...
Sep 02,2015
Minithumbup
Nick Griffiths
By:
Sep 02,2015
1 people found
this helpful
Nick was very helpful and very efficient. He managed to find us a tenant within days which we are very impressed with....
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Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear Mrs Chow, Thank you for your review. Not one to take all the credit I have to mention it was a team effort! Kind regards Nick Griffiths ...
Aug 16,2015
Minithumbup
Clare Drew
By:
Aug 16,2015
0 people found
this helpful
Manners provided us with a professional and attentive service from the outset through both the purchase and subsequent letting process. The staff were friendly, responded to queries in a timely fashion, and acted pro-actively throughout. Although a small-scale independent firm, they offered a very competitive price on lettings packages. They left me with the impression that my custom genuinely mattered to them,...
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Comment on agent fees
Fees were competitive with local agents.
Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear Mr Way, Thank you for your review. It's much appreciated and I shall pass your comments onto our staff members, in particlar Clare. Kind regards Nick Griffiths ...
Jul 29,2015
Minithumbup
James Manners
By:
Jul 29,2015
1 people found
this helpful
We have used Manners for over 7 years. During this time they have done an excellent job managing the letting and the sale of our flat in Woking and the letting of our house in Worplesdon. When we first came to them we were new to letting and we found James' support and advice invaluable. The tenants they found for us have all been good and they have looked after the properties well. Nick has been efficient in ensuring that the gap between tenants has been minimal and Nicky and her team have be...
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Comment on agent fees
We have found Manners' fees very competitive.
Was this helpful? Yes
Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
this helpful
We have previously spent long periods away from UK and know how much we depend on the managing agents letting our property. We looked carefully before choosing Manners Residential. We have now been with them for three years and are delighted. They are very professional, work hard to optimise rent and ensure the property is kept in great condition for the tenants to enjoy so good tenants renew. Most importantly James, Nick and the staff are very nice people and have high standards of integrity....
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Was this helpful? Yes
Jul 17,2015
Minithumbdown
By:
Jul 17,2015
1 people found
this helpful
Rather disappointed, felt like we were constantly trying to chase Manners to contact the landlord. Some issues were not resolved throughout tenancy as there was nothing they could force the landlords to do, even when we finally got a Council Notice served on the property we still had to chase agents to follow-up with the landlords and progress thereon. Needless to say we finally gave up after 1 year and 2 months. It is even more heartbreaking that at the end of our tenancy the agents decide that...
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Was this helpful? Yes
By: Nick Griffiths
Oct 06, 2015
View all comments (1)
Dear 'verysadbird', I'm sorry to read your review detailing the situation you've experienced with regards to the maintenance of the property during your tenancy, and I completely understand your frustrations. As you know we weren't involved in the ongoing management of the property concerned so unfortunately we had little authority regarding any maintenance issues you had. Having said that I know our property managers worked hard to try and resolve these issues directly with the Landlord, de ...
Jul 02,2015
Minithumbup
Nigel Gillespie
By:
Jul 02,2015
0 people found
this helpful
I was having problems with a difficult landlord and Nigel advised on a schedule of dilapidations. He recommended contractors. The result was that the property was returned to letting standards, landlord was happy and the case did not go to court. I must have been a 'pain in the neck' BUT at no time did he show any annoyance - utterly professional until the last....
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Comment on agent fees
Very satisfactory
Was this helpful? Yes
Jun 28,2015
Minithumbup
Nick Griffiths
Nicky Manners
By:
Jun 28,2015
1 people found
this helpful
I have been renting out my flat through Manners for a number of years and they have always managed to find me a suitable tenant quickly. Nick Griffiths is very friendly, easy to talk to and offers good advice. If ever my flat is left in an unclean condition at the end of a tenancy Nicky Manners has dealt with the situation efficiently. Manners make renting your property easier for you....
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Jun 21,2015
Minithumbup
Clare Drew
James Manners
By:
Jun 21,2015
0 people found
this helpful
I am very pleased with my first purchase through Manners Residential. I want to personally thank you Clare Drew as she was very helpful and made me feel comfortable in the whole process. It was pretty smooth transaction. She was quick in replies via email and phone and quite helpful in liaising between seller and us. I would not hesitate in recommending Manners. Thanks again and keep up the good work...
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Mar 27,2015
Minithumbup
Nigel Gillespie
James Manners
By:
Mar 27,2015
0 people found
this helpful
We wanted to invest some money in a property and also provide a flat for our daughter. We dealt initially with Nigel who was excellent . He showed us the property ,was extremely helpful and was not pushy in any way. His honesty and general demeanour impressed us. We decided to pursue the purchase. Later we spoke also to James Manners who was able to secure us a small reduction in the sale price as some work ideally was needed. Nigel also gave us the name of tradesmen who they use who would ca...
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
1 people found
this helpful
I would like to express my extreme thanks to Clare Hadley who helped Karl and I sort out our first place which was all very new to us! Clare helped us every step of the way and we can't thank her enough, she is excellent....
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Feb 12,2015
Minithumbup
By:
Feb 12,2015
0 people found
this helpful
We have used Manners for several years and we are always impressed with the way they manage our property. We feel that they genuinely have time for us and most times when I'm in the office a member of staff recognises me immediately and knows which property I will be talking about....
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Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
We were very happy with the service we had in our search for finding our first apartment. the team helped wherever they could and made the whole process as easy and straight forward as possible....
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Jan 28,2015
Minithumbup
Nigel Gillespie
By:
Jan 28,2015
0 people found
this helpful
I've rented 2 properties through Manners. Both times Nigel found me exactly what I was looking for without wasting my time showing me things that were not suitable. He actually listens to your requirements and budget and tries to match you up. They have been great at giving me notice to flat inspections and viewings for new tenants. I have also dealt with Clare with regard to living in the flat - she has very quickly and efficiently dealt with any issues I have had (even though my landlord i...
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Comment on agent fees
Fees were clear and standard to the area.
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Jan 21,2015
Minithumbup
James Manners
By:
Jan 21,2015
0 people found
this helpful
My husband and I have delt with Manners Residential as both a landlord and someone renting a property. James and his team and highly professional and take an extremely personalised approach to ensure that you find exactly what you're looking for. We rented out our property through Manners and the tenants they found were ideal, they really listened to what we had asked for and delivered above and beyond our expectations. I would not hesitate to recommend them to anyone looking to rent a p...
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Comment on agent fees
The fees were reasonable and in line with what we had expected to pay.
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Jan 20,2015
Minithumbup
James Manners
Nick Griffiths
By:
Jan 20,2015
1 people found
this helpful
I have used Manners for over 7 years to manage our property on a fully managed service and provide advice on rentable value, landlords responsibilities and liaising with the tenants. Throughout the 7 years they have kept our property fully let with first class tenants. They have checked the property frequently and provided a full report advising any works required. Were required they have arranged for work to completed which has been performed with good quality tradesmen. Overall a first...
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Comment on agent fees
Fees are based on a fully managed basis. We have always founds the rates very competitive when compared to other letting and estate agents and good value for the services and advice provided.
Was this helpful? Yes
Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
Manners Residential were helpful in finding a suitable flat for me to rent when I moved from London to Woking and didn't know the area. They responded quickly to my queries while I was a tenant and were very efficient during the process of moving out. All four people I dealt with were very helpful and easy to deal with so I would happily recommend Manners to anyone looking for a flat in the Woking area....
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Comment on agent fees
I think their fees are in line with other agents.
Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
this helpful
Having dealt with a number of so called agents in Woking, I was recommended Manners Residential from another local Landlord. Best decision I've made. From the very start of our business relationship they have been professional and offered sound advice. I have recently increased my property portfolio and they helped me source suitable investment properties in the local area based upon their extensive local knowledge. Viva! Manners Residential - A truly excellent company....
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Comment on agent fees
Really good value for money, they offer a clear and concise fee structure.
Was this helpful? Yes
Jan 12,2015
Minithumbdown
By:
Jan 12,2015
1 people found
this helpful
The worst service you could get from an agency! The people in the office are so rude and unfriendly, you feel like they doing you a favor by looking for a property for you. I didn't find a propert through Manners Residential but will never rent a property that is on there books. Can't believe they still in business....
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By: Nick Griffiths
Jan 12, 2015
View all comments (1)
Dear Anonymous User, Thank you for your comments. I am sorry to hear that you are so disappointed by your experience with us and if you would like to contact me personally then I would be happy to investigate any specific issues there may have been regarding your contact with this office. I wish you every success with your proposed move and I look forward to hearing from you should you wish to take me up on my earlier offer to investigate your complaint further. Kind Regards, ...
Jan 11,2015
Minithumbup
By:
Jan 11,2015
1 people found
this helpful
Our Company owns 10 residential properties and employs agents to manage all of them. We have been looking for an alternative managing agent to handle our portfolio. Manners were recommended and we have placed our most recently purchased property with them on a fully managed basis. We are extremely pleased with their assistance and advice concerning the preparation of the property for rental, their fee scale for management, they secured a tenant for the property within 24hrs of it going on th...
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Comment on agent fees
reasonable, however was a bit surprised that a charge is made to instruct for the inventory in addition to that charged by the inventory clerk.
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Dec 08,2014
Minithumbup
Nicky Manners
By:
Dec 08,2014
1 people found
this helpful
A truly excellent company offering a great service, no issue too much to be resolved. Manners have restored my faith in the lettings industry. If you need to rent in Woking, you would be foolish to use anyone else. Thank you Manners for looking after me!...
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Nov 24,2014
Minithumbup
By:
Nov 24,2014
1 people found
this helpful
Very good letting skills, with minimum gap. Regular payment, staff pleasant and easy to deal with. Have dealt with this firm for several years....
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Nov 22,2014
Minithumbup
Nicky Manners
By:
Nov 22,2014
2 people found
this helpful
Nick was really helpful throughout the letting process and took the time to talk me through the various stages, what was involved and give an excellent insight into the current rental market. He also helped advise me on the right price to ensure a great tenant who I'm really happy with. Highly recommended....
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
1 people found
this helpful
I have always found Manners residential very professional, friendly and deliver a personal service to landlords and tenants, my property was re-let within 3 days of advertising, the service was 100% from start to finish and I will always recommend them...
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Nov 22,2014
Minithumbup
James Manners
Nicky Manners
By:
Nov 22,2014
1 people found
this helpful
I have known James Manners for some 20 years and he runs a very professional Company. The Staff at Manners Residential are second to none and are always very polite and helpful. I would have no hesitation in recommending this Company to any landlord or landlady and I personally would not use any other agent....
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Comment on agent fees
Very competitive and the Staff arrange everything whether it is a breakdown, any problems and certificates and they always confirm a price beforehand.
Was this helpful? Yes
Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
Manners have acted for me for over two years firstly in supporting me through the purchase of two BLT properties; they then found me excellent tenants with no void periods subsequently and the general administration and property management support has been superb. They are now supporting me again as I purchase an additional property...
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Comment on agent fees
Very reasonable!
Was this helpful? Yes
Sep 24,2014
Minithumbup
Nick Griffiths
By:
Sep 24,2014
3 people found
this helpful
I approached Nick Griffiths at Manners based on a referral. I found Manners to be professional, transparent and a pleasure to deal with. Statements are presented clearly and in a timely fashion. Nick is always on the phone when I need him, even on weekends. Would highly recommend to all....
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Comment on agent fees
Fee\'s competitive - you definitely get what you pay for.
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Sep 23,2014
Minithumbup
Nicky Manners
By:
Sep 23,2014
0 people found
this helpful
The house we are letting is old and has needed several repairs and replacements over the last two and a half years. It is being fully managed by Manners as we are living in the Med and they have been excellent. Nicky is quick to get in contact when something needs doing, and once she has the ok from us she sorts it out immediately. The contractors Manners use are competitively priced and have all done a good job. We have also had a change of tenant and Nick dealt with this efficiently, ensuring...
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Comment on agent fees
We have found Manners fees very competitive compared with other agents.
Was this helpful? Yes
Sep 23,2014
Minithumbup
By:
Sep 23,2014
0 people found
this helpful
It is in the nature of letting property that you will experience unforeseen wrinkles along the way. It is the way that Manners Residential consistently manage and resolve these issues that would lead me to recommend them to any other Landlords or Sellers. My recommendation covers both sides of their business offering. For example when I was struggling to obtain a market rental for my property Manners Sales department suggested a compromise solution whereby the garage was not included in the r...
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Sep 22,2014
Minithumbup
By:
Sep 22,2014
0 people found
this helpful
Extremely friendly, helpful and honest. Easily contactable and offer valuable advice. And this review site is rather difficult to use....
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Comment on agent fees
Having recently used another agent (as I bought the property through them) I realise how customer friendly Manners are, which is important. The new property will be marketed through them next time.
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Jul 31,2014
Minithumbup
James Manners
Nicky Manners
By:
Jul 31,2014
2 people found
this helpful
I have used Manners Residential to rent my flat in Woking for the last 7/8 years. My property has not been without tenants for more than a week. Their service is impeccable, friendly, personal and very, very professional. I couldn't thank them more for the job they did. Over the years we've developed some kind of "on-line" friendship as I live abroad and rented my investment flat through them. When I decided to sell, Manners was there for me with a very reasonable rate and, as always, ...
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Comment on agent fees
My husband owns a similar property in Aldershot and I always tell him is being robbed. When he sees the rental fees from Manners he can\'t believe it!
Was this helpful? Yes
Jul 02,2014
Minithumbup
By:
Jul 02,2014
1 people found
this helpful
I have used Manners Residential since 1999 for my rented property and have always found them to be incredibly professional in all their dealings. They have offered sound advice and ensure that the screening and contract side is managed very well. They are not only professional but extremely friendly to deal with. I would highly recommend them....
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Jun 05,2014
Minithumbup
By:
Jun 05,2014
3 people found
this helpful
I have used Manners before and was not disappointed, the service and attention to detail was excellent, we had issues after moving in and it was rectified promptly and courteously....
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Jun 04,2014
Minithumbup
By:
Jun 04,2014
1 people found
this helpful
Manners have managed my property for me for over two years now - I moved to them from another agent who had disappointed me. I have never had any problems with Manners and they are aleways friendly, pick up the phone fast and genuinely want to keep me and my tenants happy. This sounds obvious, but many agents don't achieve it...! Well done to the team at Manners....
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May 29,2014
Minithumbup
By:
May 29,2014
2 people found
this helpful
We have been letting our property for 17 years and for most of that time we lived abroad. We have used Manners for the last few years and have found them to be excellent. Manners have always found us tenants quickly with minimal gaps between tenancies. Staff have been professional and helpful and dealt competently with difficulties which have arisen. We are very happy to recommend them....
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May 21,2014
Minithumbup
By:
May 21,2014
2 people found
this helpful
I have been renting through Manners for 4 years and they have always been pleasant and speedy with any requests or problems I have had. Paper work is always spot on and am pleased my landlord has agreed another years contract....
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Jan 21,2014
Minithumbup
By:
Jan 21,2014
2 people found
this helpful
I am a tenant with Manners as well as a Landlord for one of my property. Not only we have a great continuous tenant/agent relationship, a few month back I contacted Manners as my flat became available to rent. Following further conversations with the staff at Manners as well as Other estate agents in our area we have found that Manners was best in terms of service, finding a tenant and best rates for property management. We are extremely satisfied with the service we continue to receive sinc...
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Jan 21,2014
Minithumbup
By:
Jan 21,2014
2 people found
this helpful
All staff very professional . Any problems that arose were dealt with quickly and efficiently . Always returned my calls within 24 hrs . Both properties have never been empty, tenants changeover within a week , and arranging of tradesmen never a problem so overall no problems and highly recommend...
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Jan 20,2014
Minithumbup
By:
Jan 20,2014
2 people found
this helpful
I have used this agents for a number of years and rent two properties. I\'ve found their service to be excellent and on the rare occasion when I get a tenant who has caused a problem, this agent has been on top of the situation and sorted things out amicably. I would recommend them to any landlor/lady....
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Nov 20,2013
Minithumbup
By:
Nov 20,2013
2 people found
this helpful
Manners REsidential have provided me and my wife with an excellent and comprehensive letting and managing service to 3 rented flats in Woking, 2 of which we also purchased from Manners in their estate agent\'s capacity. We have found all the members of staff to be very helpful and we hope to continue to deal with them for many years to come....
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
Manners were absolutely fantastic. We were on a very tight timescale - they helped us find suitable decorators and carpet fitters to bring our place up to scratch. In the first couple of weeks we had half a dozen good quality prospective tenants look round. The first set of tenants to sign up sadly had to withdraw, but Manners got another set in within a week! Manners\' charges were very reasonable - much lower than many others in Woking - and their staff have always been polite. We g...
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
Manners have managed our property for over six years and they have always provided an excellent friendly and professional service. They have found new tenants quickly and dealt with all problems very efficiently. We are very happy with them and would thoroughly recommend them....
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Nov 05,2013
Minithumbup
James Manners
By:
Nov 05,2013
2 people found
this helpful
The agent has advised me well in difficult and sensitive situations in which i needed their experience and guidance. The owner James Manners has ALWAYS made time for me when i have needed it and is a very experienced and competent person. The agent has also been very professional and flexible with me when i have needed it. I have always felt that Manners Residential delivers a quality service first and foremost and that is where their focus is. As a result when i pay them i feel it is well deser...
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Oct 28,2013
Minithumbup
By:
Oct 28,2013
2 people found
this helpful
All the team at Manners Residential dealt with us in a quick and professional manner; indeed they did exactly what we wanted. We will certainly continue to deal with them. As a landlord you need to have confidence that your agents will only recommend tenants who they feel themselves will be good tenants rather than relying totally on the referencing results. They also keep us up to the mark with our legal requirements....
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Oct 20,2013
Minithumbup
By:
Oct 20,2013
3 people found
this helpful
Members of staff were consistently helpful in facilitating every aspect of a recent re-letting, beyond what I would have expected. A new tenant was found quickly and the interval between tenants was minimised, allowing for repairs and redecoration which was efficiently organised....
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Sep 26,2013
Minithumbup
Nick Griffiths
James Manners
By:
Sep 26,2013
7 people found
this helpful
Manners Residential have acted, on our behalf, in a very professional and efficient fashion. They provided excellent advice for marketing the property and found a suitable new tenant in a very short period of time. We are also very happy with the way in which they are managing the letting of our property...
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Jul 31,2013
Minithumbup
James Manners
Nick Griffiths
By:
Jul 31,2013
15 people found
this helpful
I was recommended to Manners Residential by a friend who used them to rent out their property recently. I was looking to buy a house to rent with some money I\'d inherited and since they are both a Letting agent and involved in \'buy to let\' they seemed like a sensible choice. I was not disappointed! James was extremely knowledgeable and helpful not only with the purchase of a very suitable property but also in finding me a good tenant. The whole process took less than 2 months as James has e...
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Jul 22,2013
Minithumbup
James Manners
By:
Jul 22,2013
10 people found
this helpful
I have been a landlord with Manners Residential for over six years. In all that time I have had no void weeks in either property, except when necessary for maintenance. I was advised on which properties to select for maximum rental income and this has been been the case in practice. I have no hesitation in recommending James and his team....
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Jul 01,2013
Minithumbup
By:
Jul 01,2013
11 people found
this helpful
Manners have been managing my Flat for several years. They provide reliable information about prospective tenants and are very professional in all aspects of managing a property: collecting rent, dealing with maintenance issues, organising inventories etc. The staff are friendly and helpful....
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Jun 24,2013
Minithumbup
Nick Griffiths
Nicky Manners
By:
Jun 24,2013
16 people found
this helpful
I have experienced top class service from Manners and they have managed my property for nearly 3 years. I can clearly state that I have 100% confidence in how they manage and find me the perfect tenants!...
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Jun 04,2013
Minithumbup
James Manners
By:
Jun 04,2013
17 people found
this helpful
James Manners, Nick and their team have provided me with an exceptional, personal service for approximately 10 years. They are personable, knowledgeable and honest - they are very good at managing expections and being realistic rather than promise what cannot be delivered, which has been my experience of other agents. I hope they continue to provide their service in the same way for many years to come....
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May 21,2013
Minithumbup
By:
May 21,2013
20 people found
this helpful
Manners has managed our property for the last 3 years and has been exceptional. Any issues like broken down equipment, or general repairs has been promptly addressed and dealt with. I highly recommend their services....
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May 18,2013
Minithumbdown
By:
May 18,2013
5 people found
this helpful
My partner and I viewed a few properties Manners had available. They were very diligent at setting up weekend viewings. However, although I understand that properties on the letting market come and go very quickly, we were a bit disappointed when we had arranged several viewings at the weekends and were only told when we met the agent showing us round that they were no longer available. This was mainly because we had to organise special journeys at the weekend to come to Woking and ended up havi...
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May 09,2013
Minithumbup
James Manners
Nick Griffiths
By:
May 09,2013
19 people found
this helpful
We have used Manners Residential for many years as our letting agents and James, Nick and their team have always provided a professional,knowledgeable and extremely helpful service, finding suitable tenants for our properties in a short space of time. When any queries have arisen, these are dealt with immediately by their friendly staff. We would have no hesitation of recommending their agency to others....
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May 08,2013
Minithumbup
By:
May 08,2013
21 people found
this helpful
Having had a really bad experience letting with another company Manners residential gave me lots of advice as a prospective client. Eventually when my tenancy agreement ended I moved to Manners and the service I have received has been excellent. The communication between myself and the company has been excellent and I would thoroughly recommend this company to anyone thinking of using a letting management company in Woking without hesitation....
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May 02,2013
Minithumbup
Nick Griffiths
Nicky Manners
By:
May 02,2013
23 people found
this helpful
From my first meeting with the Manners Representative, I felt confident that the company would take good care of my interests. They recommended excellent contractors to assist with updating the property and I always felt that I had the support of a professional team. When the time came for the property to be marketed, they were honest and realistic in their expectation of the level of rent that could be achieved, and a suitable tenant was found very quickly. The support from all the office s...
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Apr 28,2013
Minithumbup
By:
Apr 28,2013
24 people found
this helpful
Manners are an exceptionally professional company who give you the personal touch. As a landlord living outside of the UK it\'s of primary importance to me that I have an agent who can deal effectively and efficiently with any issues with my rental property - Manners exceed all my needs....
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Apr 16,2013
Minithumbup
James Manners
Nick Griffiths
By:
Apr 16,2013
27 people found
this helpful
I have dealt with Manners for the last few years. I am a professional landlord and have used lots of other agents but prefer to use Manners as I find them to be professional and courteous. Especially NICK GRIFFITHS and James Manners. I find if you are a decent tenant/landlord who wants an easy tenancy then Manners will give you all the support and advice needed. My husband has dealt with Nigel and is also happy with the way he conducts himself when showing prospective tenants around properties. ...
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Apr 13,2013
Minithumbup
James Manners
By:
Apr 13,2013
23 people found
this helpful
We have dealt with Manners Residential for a number of years and have a number of let properties which Manners Residential have found suitable tenants for. We believe James Manners to be an expert in both lettings and sales and he is always happy to advise and accompany us on viewings on any prospective buy-to-let purchase when we have required his advice in the past. Although we manage the properties ourselves, we do seek their advice on matters which arise during tenancy and this is al...
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Apr 08,2013
Minithumbup
James Manners
By:
Apr 08,2013
24 people found
this helpful
We placed our three flats with Manners partly because of a local recommendation but also from having had good advice from James Manners on a previous occasion. We have found the company perfect for our needs being large enough to have excellent contacts but small enough to give a personal service....
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Feb 20,2013
Minithumbup
James Manners
By:
Feb 20,2013
25 people found
this helpful
We have been dealing with James Manners and his team of staff at Woking Branch for many years. They are a local establishment which provides excellent service. Most importantly, we have several properties on their books and they have always managed to find us excellent tenants. They have good local knowledge and are always available to offer help and advice.We would thoroughly recommend them....
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Feb 09,2013
Minithumbup
James Manners
Nicky Manners
By:
Feb 09,2013
22 people found
this helpful
My husband and I transferred our properties to Manners Residential several years ago, as we were dissatisfied with our previous letting agents. We never regretted this decision; all the team at Manners have dealt with matters efficiently, professionally, and courteously, and over the years we rarely had a significant void. I would like to add that, after the sad death of my husband neatly three years ago, James and Nicky have made every effort to help me overcome several major problems, whic...
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Jan 23,2013
Minithumbup
By:
Jan 23,2013
24 people found
this helpful
Both Flats have been advertised this last year and new tenants found through the staff at Manners Residential in a thoroughly professional way. We are also kept fully updated with progress and concerns that arise....
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Jan 15,2013
Minithumbup
By:
Jan 15,2013
22 people found
this helpful
Manners provided an excellet service and communicated very well with all parties throughout the process. I found them to be friendly courteous & above all dilligent at all times & would thoroughly recommend them....
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Jan 13,2013
Minithumbup
James Manners
By:
Jan 13,2013
23 people found
this helpful
I have used James and his Company for over 10 years during which time he has built up an excellent Letting Team and management staff . I have always found thier knowledge and experience of the Woking letting market invaluble especially when considering further flat rental investment purchases Manners Residential have never failed to find a suitable tenant for my properties at the appropriate rental within the required time scale ....
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Dec 04,2012
Minithumbup
James Manners
By:
Dec 04,2012
22 people found
this helpful
We have been using Manners Residential for at least 15 years. We now have only one property that is rented. We have always been extremely pleased with the service we have received and new tenants have been found within a couple of weeks. When we sold the other property that we owned Manners were very efficient in dealing with that sale as well....
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Nov 20,2012
Minithumbup
Nick Griffiths
By:
Nov 20,2012
23 people found
this helpful
Nick and the team at Manners restored my faith in property managers. I know the property is well looked after and that he will be proactive, timely and professional when dealing with items that arise. We\'ve used Manners for 6+ years and will continue to do so....
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Nov 10,2012
Minithumbdown
By:
Nov 10,2012
4 people found
this helpful
This is a terrible company who do not know how to speak to customers, I arranged a viewing turned up the agent does not show so i call the no: he gave me, no answer , went on to the web got another no: rang finally someone answers NICK GRIFFITHS, i explained to him what happened he justified it by saying the agent left a message on your phone, and that it was not his problem ( which is not mine anymore about 2 years old ), by now i had been waiting for 30 mins my husband who was sitting next to...
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Was this helpful? Yes
By: PJ
Dec 01, 2012
View all comments (1)
Sounds to me like you have a bit of an attitude problem yourself!! If you can't accept the fact that the agent made a genuine effort to contact you, albeit by leaving a message on your old phone (which you should have made sure was updated), calling him an idiot is not helpful. If you are going to name and shame someone, then you should clean up your own act first!! ...
May 04,2012
Minithumbup
By:
May 04,2012
21 people found
this helpful
I have enjoyed doing business with Manners over and over again. The company deliver results...always! I have never had a problem renting my flat with Manners. The longest my flat has been empty is one week! Every time I need to talk to anyone at Manners it feels like I\'m talking to "a family"...everyone knows everyone! Thank you for a job well done. x...
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Feb 02,2012
Minithumbup
By:
Feb 02,2012
19 people found
this helpful
Manners have helped me find tenants for my property since 2007. I would highly recommend Nick, and the team at Manners Residential, to anyone looking for a good, local agency to take care of their property interests....
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Jan 05,2012
Minithumbup
By:
Jan 05,2012
20 people found
this helpful
We have been using Manners Residential to let our property for 6 years now and have never had a void period! This fantastic result is due to their professional approach, commitment and hard work. We wouldn't hesitate to recommend him and the team at Manners. Keep up the good work...
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Nov 11,2011
Minithumbup
Nick Griffiths
By:
Nov 11,2011
21 people found
this helpful
Nick helped me find a preperty in May 2011. He was friendly, helpful and prompt at following up on all matters. I would highly recommend Nick and Manners Residential to anyone else looking for a good agency to look after them in their property search.Β’Γ’β€šΒ¬Γ‚Β...
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Aug 07,2011
Minithumbup
By:
Aug 07,2011
19 people found
this helpful
I previously used Principal who turned into Leaders, but they were dreadful. Jim and Nikki at Manners have been a revelation, they are on the ball and their service is superb. I sometimes wonder at the periodic extras, but then you get what you pay for. What a shame they don't do block management as well, Woking is crying out for a reputable manager on the doorstep and the town is full of blocks....
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May 01,2011
Minithumbup
By:
May 01,2011
19 people found
this helpful
Thanks to the first class service from Manners Residential we lived worry free in the USA for 11 years while they managed our Woking property. Maintenance issues were always addressed promptly and they carried out regular inspections of our property. We always felt they fairly represented the tenants. Would highly recommend....
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Apr 08,2011
Minithumbdown
By:
Apr 08,2011
5 people found
this helpful
Terrible service. Only interested in your money. Poor knowledge and customer service skills. Not interested in any problems you may have. Just awful. Learnt a lot about what to avoid in a letting agent. Rude and unprofessional...
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By: Manners Residential
Apr 15, 2011
View all comments (1)
To be honest you didn't meet our strict referencing critera as we have to protect our Landlords properties and reduce their exposure to financial risk. From what I recall the service you received was top class as it always is here. ...
Apr 08,2011
Minithumbdown
By:
Apr 08,2011
2 people found
this helpful
Well, where do you start giving a review about this complete and utter shower? Back in November 2009, a friend and I were looking for a flat in the Woking area and came into contact with Manners Residential who showed us round a flat which we eventually took. The process of signing up could not have gone more smoothly, with a guy named ***** responsible for the processing of our tenancy application. *****, for those of you who have not seen him, looks remarkably like the scientist who feature...
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By: Manners Residential
Apr 15, 2011
View all comments (1)
If you were happy with the signing up process why try and name and shame the actual individual you dealt with 18 months ago at the beginning of your tenancy ? I really don't understand your logic behind trying to name & shame someone you were happy with? At the end of the day Manners were not responsible for maintenance on this property so how can you lay the blame at our feet? In relation to all deposit returns it's the Landlord & Tenant who agree or disagree any deductions with the agen ...
Mar 05,2011
Minithumbup
By:
Mar 05,2011
17 people found
this helpful
Manners Residential is a local company that provides a professional, efficient and personal service. Before becoming a landlady, my husband and I were tenants of Manners for 18 months. We were looked after very well as tenants, so I had no hesitation in asking Manners to look after my 5 properties when I moved into the Buy-to-Let market. I highly recommend Manners....
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Feb 09,2011
Minithumbup
By:
Feb 09,2011
16 people found
this helpful
We have used Manners for several years and had a fantastic service both in terms of finding tenants and property maintenance - we have recommended Manners to several friends and would have no hesitation in recommending them in the future....
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Feb 09,2011
Minithumbup
By:
Feb 09,2011
16 people found
this helpful
Manners have looked after my flat for around 10 years now and I have never had a single reason to be disassified with their service. In fact, they have been constantly professional, helpful, proactive and a pleasure to work with. They have always explained procedures to me with patience and care and carried out their functions honestly and promptly. They are a valued part of my life and I owe them much. Thanks Manners ... I recommend you all the time!...
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Feb 08,2011
Minithumbup
By:
Feb 08,2011
15 people found
this helpful
I have used Manners Residential to find me tenants for my portfolio of properties for over ten years. I have never considered changing agents as their service and quality of tenants they have provided has always been of a very high standard. My void periods in the time have been almost non-existent. Their advice and guidance has been invaluable....
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Sep 14,2010
Minithumbdown
By:
Sep 14,2010
2 people found
this helpful
Absolutely nightmare service. The team is not bothered about either the tenant or the landlord. I never thought I would move away from tenancy agreement but was forced due to lack of attention, systematic delays, no response and generally not interested attitude - I would never ever recommend this agent to anyone. ...
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By: Dak
Aug 19, 2012
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What an unprofessional response. Shocking! ...
Jan 07,2009
Minithumbdown
By:
Jan 07,2009
2 people found
this helpful
Deposit put down, Manners took nearly two months to complete the referencing with FCC Parragon. We still did not know the morning we were supposed to move in whether we had been accepted. Leaving us homeless with our possessions in a van outside their offices. Inventory incomplete on moving in. They led me to believe for the first 5 months of my 8 month tenancy that the property was not managed by them, when it was. Very unhelpful throughout. Tried to charge us fee for professional cleaning, wh...
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By: stevo
Nov 08, 2010
View all comments (3)
Unfortunate turn of events there, it's probably too late to write into them to voice your concerns but if you had I'm sure they would have listened. Regarding the deposit deductions under The Tenancy Deposit Scheme a Landlord/Landlords agent CANNOT deduct any monies from a tenants deposit WITHOUT the tenants authority. Therefore the agency can't "pinch my deposit". I doubt it took 45 days to return a deposit and if it did then you should've used the free service relating to the Deposit Schem ...
Areas covered
  • GU21
  • Woking
  • GU22
  • Guildford
  • GU1
  • GU4
  • GU3

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
85 0 16 9 6 0 8 0 1 1

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Agent Fees

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Last updated at 12:16 PM 31/01/2017 by Nick Griffiths

Complaints Procedure

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Last updated at 12:16 PM 31/01/2017 by Nick Griffiths
James Manners James Manners
Managing Director
37 reviews

About James James started his career in estate agency as an office junior in 1986, and has been selling, letting and managing residential properties all his working life. It was always his ambition to own his own View full profile
Nicky Manners Nicky Manners
Property Manager
22 reviews

About Nicky Nicky is a highly experienced property manager with a passion for property who has worked in the industry since 1985. After taking a short career break to bring up her two young children, Nicky joined View full profile
Nick Griffiths Nick Griffiths
Director of Lettings and Sales
28 reviews

About Nick Having been in the property industry since 1995, Nick has a wealth of estate agency experience, as well as a fantastic knowledge of the Woking and surrounding areas. Since joining Manners Residential View full profile
Nigel Gillespie Nigel Gillespie
8 reviews

About Nigel As well as being a hugely experienced property professional, Nigel has also lived in the local area all of his life....A great combination that has helped literally thousands of tenants and purchaser View full profile
Clare Drew Clare Drew
Property Negotiator
14 reviews

About Clare Clare started her property journey in 2007 as a property manager in Spain, and joined Manners Residential when she returned to the UK with her young family in 2012. Although an accomplished property m View full profile
Hannah Petrie Hannah Petrie
1 reviews

About Hannah No description set View full profile

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26 High Street
Woking
Surrey
GU21 6BW
01483 590059

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