• Paul Johnstone MNAEA
    Paul Johnstone MNAEA
  • Adam Mackay MNAEA
    Adam Mackay MNAEA
  • Jo Andrews
    Jo Andrews
  • Sara Bolden
    Sara Bolden
  • Oliver Tuck
    Oliver Tuck
We are an independent, local estate agent and letting agent, operating a professional service across the Hertfordshire and Essex borders. We offer honest, reliable and trustworthy advice to help you with your important move, informed by years of experience selling properties in the areas around Stansted Airport and the M11/ A120 corridors.

We understand the need for a communicative, professional and approachable agent in tune with your individual property needs. Our integrity, enthusiasm and in
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25 Bell Street
Sawbridgeworth
Hertfordshire
CM21 9AR
01279 600567

 


Properties for sale
Properties for rent
Sep 19,2016
Minithumbup
By:
Sep 19,2016
Featured Review
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Paul and Adam at Mackay's really do put other estate agents to shame. We were so fortunate that we went with Mackay's to sell our property in Sawbridgeworth, they were truly excellent from start to finish! As sometimes happens, unfortunately our first buyer didn't materialise but Mackay's found another buyer within days. With a chain of five, there was inevitably some hiccups, but Paul kept us informed of exactly where were, with a weekly Friday update. Not only did Paul keep US advised, but h...
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Comment on agent fees
Extremely competitive, work colleagues that were also selling were surprised how good Mackay's fees were
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Feb 05,2015
Minithumbup
By:
Feb 05,2015
Featured Review
0 people found
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Mackay Property Agents have been instructed to sell two houses for me. The most recent completed today. Adam and Paul are extremely professional, courteous and efficient. My most recent sale was complicated due to a buyer at the bottom of the chain pulling out. A new buyer was found and the chain completed. Adam and Paul kept me up to date with developments as they occurred and were helpful in recommending services and providing advice about the various steps that I needed to take along the way....
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Dec 15,2015
Minithumbup
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Dec 15,2015
Featured Review
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From the initial valuation through to the day we completed our sale, Paul went above and beyond his duty to make the process stress-free. Following many anxious moments and the subsequent loss of two properties we were were due to purchase (not via Mackays), our sale process ended up taking 10 months but Paul was simply brilliant throughout. He often took on the role of sounding board/advisor/general fountain of knowledge (!) and remained calm and professional always, making sure we were happy a...
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Comment on agent fees
They gave us a good competative rate compared to other agents in the town.
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Jan 19,2016
Minithumbup
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Jan 19,2016
Featured Review
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Mackay are well aware of the local market and the valuation we were given was what we expected after much research. The whole process of marketing the property arranging viewings and communication was top of a high professional calibre. There was sufficient interest in our property that we managed to sell it above the asking price. I believe this was down the marketing policy that Mackay had employed. I would highly recommend the company for house selling or buying and would not hesitate in usin...
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Comment on agent fees
The fees were agreed up front and I was very happy with the time it took to sell the property. I was also delighted with the service received from Adam and Paul
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Jan 20,2016
Minithumbup
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Jan 20,2016
Featured Review
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We recently sold our house through Mackay Property Agents and have been very impressed by Adam and Paul. Their attention to detail and professionalism stood out from the start and every member of staff we came into contact with consistently exceeded our expectations. Mackays achieved in excess of the original guide price and helped to make the sales cycle a smooth and straightforward process. They were always prepared to go the extra mile to help us and therefore we would confidently recommend ...
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Comment on agent fees
We found Mackay's fees competitive and fair.
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Oct 07,2016
Minithumbup
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Oct 07,2016
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Always responded very promptly to our questions. Was quick to get any problems that we came across sorted out. Very personable and friendly lettings agent...
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Comment on agent fees
Good
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Sep 13,2016
Minithumbup
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Sep 13,2016
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I don't know what we would have done without Paul's invaluable help in keeping us updated throughout the whole procedure. Paul was the one I was ringing if I wanted something, or had any questions. He always came back with an answer. I would definitely recommend them....
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Aug 24,2016
Minithumbup
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Aug 24,2016
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Adam was polite and friendly. He was able to answer almost all questions we asked and any questions which he could not answer, he promptly came back to us. The whole start to finish move was very professional...
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Comment on agent fees
Good
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Jul 04,2016
Minithumbup
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Jul 04,2016
0 people found
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I used Mackay Property Agents for when I leased my house and when I sold it. Through out the engagement I found them to be responsive, friendly, professional and accommodating. I couldn't recommend them enough....
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Comment on agent fees
Fees are extremely competitive
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May 27,2016
Minithumbup
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May 27,2016
0 people found
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Mackays, being a local independent estate agent fully understand their market. As independents they are able to tailor their offering to provide a personal service. They were able to secure over twenty viewings in the first three days and achieved an above guide price sale in just over a week. They remained active, keeping the sale on track until completion. A truly exceptional company who deliver excellent customer service....
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Comment on agent fees
Not as expensive as some agents and provide an excellent service for their fee.
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May 26,2016
Minithumbup
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May 26,2016
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Good efficient service. Excellent communication. Friendly and available when needed. I felt confident that they were experienced and gave good advice....
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Comment on agent fees
N/A. Buyer not seller.
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May 18,2016
Minithumbup
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May 18,2016
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Letting with this estate agents was the easiest thing ever! Lovely estate agent (Sara) always was there when needed and answered all questions and all done as quick as I needed.!...
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Apr 29,2016
Minithumbup
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Apr 29,2016
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Jo & Sara were so helpful in arranging a letting for myself & my family in under 2 weeks. Would highly recommend MacKay....
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Apr 22,2016
Minithumbup
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Apr 22,2016
0 people found
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Conducted all the viewings for us and provided prompt feedback. No problems at all, and had good communcation from all members of staff in the office....
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Comment on agent fees
Good price and value
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Apr 18,2016
Minithumbup
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Apr 18,2016
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Quick to put our house on the market constantly updated and started viewings almost immediately and stayed positive with us right to the end of the sale Would recommend and have done so!!! Thank you Adam !!! Oliver Brilliant sales a team effort that did the sale good luck for your future sales was very impressed and you were very confident Thank you Oliver !!'...
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Comment on agent fees
Great fees worth every penny
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Apr 18,2016
Minithumbup
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Apr 18,2016
0 people found
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Buying a property through MacKay was great. I cannot stress how friendly, helpful and generally nice everybody there is. I cannot recommend MacKay enough....
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
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From the beginning to the end of my tenancy, both Jo and Sarah were helpful and always happy to accommodate my needs. the service that was provided was outstanding and I am happy that they were my agents....
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
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Excellent service from a trustworthy and honest company. I would highly recommend them and will be using them again to sell my properties in the future....
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Comment on agent fees
Good competitive fees
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By: Adam
Jan 29, 2016
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Thank you so much for your review. We look forward to working with you in the future.....
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
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Jo was really helpful throughout the process of renting and always responsive to my queries throughout my stay in Bishop's Stortford. I would strongly recommend MacKay and Jo. Other team members also went out of their way to help....
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Comment on agent fees
Seemed fair but don't have a base for comparison
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Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
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I recently purchased a property through Mackay Property Agents. I was pleased to experience a smooth transaction throughout the whole process. Both Adam and Paul were very helpful, polite and professional at all times. Any queries were dealt with and resolved promptly with good communication. Would recommend....
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Jan 22,2016
Minithumbup
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Jan 22,2016
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Adam and Paul did an excellent job of selling my maisonette for me. They gave me regular updates on the sale. Paul dealt with the sale more so than Adam, however they both did an excellent job of all aspects of the sale. If only all estate agents were as good and professional as Adam and Paul then they wouldn't have such a bad reputation and buying a house would be a nicer experience. I would definitely use Mackays again....
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Comment on agent fees
Good agents fees
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Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
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I recently sold my house through Mackay. I was extremely happy with the professionalism and personal service I received from start to finish as well as the competitive fee charged. I felt very much valued as a customer and the ongoing communication throughout was fantastic. If I ever sell a property again I will not hesitate to use Mackay...
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Comment on agent fees
Good
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Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
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We had never rented out our house before and Jo was so helpful and efficient. We had tenants immediately and they have kept the house very clean. Communication is excellent and we feel confident that our agents acts professionally at all times....
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Comment on agent fees
Good
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Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
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Jo has been extremely helpful in assisting me in being a Landlord. Nothing is too much trouble in helping to run my properties smoothly for me. I know I can always rely on Jo for giving me the best advice. Sara helps run my rentals alongside Jo Andrews. Again as my review for Jo I echo them for Sara. Very helpful and nothing is too much trouble to organise....
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Comment on agent fees
Obviously agents fees have to be paid for the work they do in helping run things smoothly.
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Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
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As a letting agent Jo has worked above and beyond her role. I had no idea what to do when renting a property and she helped me at every stage. She is very polite and an excellent communicator for myslelf and the landlord. Everything was carried out so smoothly and a year later has made the transition to carry on renting the property totally hassle free. I would definitely recommend Jo and Mackays to anyone....
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Comment on agent fees
Going rate
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Very attentive, direct and professional Company. Sara has been very pleasant to work with, as were Jo and Adam. Would (and have) recommended to friends....
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Comment on agent fees
Fees were in line with expectations and have been well earned
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
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Paul and Adam both sold my house and I purchased my new home from them. They are both profession, personable and very much available. I would recommend them and their services for purchasing, selling and advising....
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Comment on agent fees
They worked for their money.
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By: Adam
Jan 18, 2016
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Thank you for your review. We are very pleased you chose us to help you move. Was great we managed to find you a home as well as sell yours. We wish you all the best for the future.....
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
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Extremely helpful agent (Paul), very professional and polite. Advert of our property was execellent and we sold our home in under 3 days! Was very helpful when dealing with prolonged solicitor issues in order to communicate information quickly and expedite the required responses. Would certainly recommend and would use again! Top service!...
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Comment on agent fees
Best fees on the market
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By: Donna Watts
Feb 06, 2016
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Extremely polite, professional and helpful agent (Sara). Answered all our questions and understood our needs.....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Adam and Paul are very professional. They are incredibly helpful and they know the market and are very well informed throughout the process. They give great advice and are very honest which ensures no time is wasted and the best outcome is guaranteed. They sold my property and I also bought my new property through them. They kept effective communication between both purchaser and vendor. I would recommend both of them and their team....
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Comment on agent fees
Very accurate. They know their market.
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Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
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Adam Mackay and his sales team have been a pleasure to deal with during my recent property purchase. In today's fast paced environment it's great to meet an agent that is willing to take the time to give you advice and take time out of their day to allow numerous viewings, even when their office in not close to the house I purchased. Well done Adam and Team!!...
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Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
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This is the first time my partner and I have decided to rent together and was both very impressed with the help and information we were given from both staff at estate agent. They kept us informed with everything from start to finish and nothing seemed too much trouble....
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
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Sara helped massively in us securing the house we wanted. From day 1 on our first viewing, to negotiating on price, to arranging a second viewing, Sara was brilliant. Communication throughout the process was open, quick & honest. We couldn't have asked for anything more!...
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Oct 15,2015
Minithumbup
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Oct 15,2015
0 people found
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Currently a tenant, Mackay have been great from the word go. Any problems that arise are dealt with promptly and with the smallest amount of fuss. Always receive a quick response to any questions or queries that I have. Very easy to deal with on all aspects of the tenancy. Would highly recommend as a lettings customer and I hope to be dealing with them for the foreseeable future....
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Comment on agent fees
In my view fees are expensive for private renting but Mackay's are no more so than anyone else.
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May 21,2015
Minithumbup
By:
May 21,2015
0 people found
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Very professional service, quick results on moving helped me out late in the day as locked myself out and needed spare key from the office...
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Comment on agent fees
Great
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
We rented a property which was taken over by Mackay partway through the tenancy and Jo was very helpful, professional and approachable throughout. She was especially helpful when negotiating the return of our deposit with the landlord at the end of the tenancy. She has restored my faith in letting agencies and I would recommend Mackay and especially Jo to anyone looking to rent with them....
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Areas covered
  • CM21
  • CM22
  • CM23
  • CM24
  • CM6
  • CM18
  • CM17
  • CM19
  • CM20
  • CM5

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 12 0 19 0 6 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

We are competitive with fees. Please get in touch and will happily discuss.
Last updated at 12:48 PM 07/07/2015 by Adam Mackay

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 07/07/2015 by Adam Mackay
Paul Johnstone MNAEA Paul Johnstone MNAEA
Associate Partner
17 reviews

About Paul No description set View full profile
Adam Mackay MNAEA Adam Mackay MNAEA
Company Founder
17 reviews

About Adam No description set View full profile
Jo Andrews Jo Andrews
Lettings Account Manager
11 reviews

About Jo No description set View full profile
Sara Bolden Sara Bolden
Lettings Maintenance Manager
10 reviews

About Sara No description set View full profile
Oliver Tuck Oliver Tuck
5 reviews

About Oliver No description set View full profile


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