The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 345 Reviews
96% Recommended
97% sales valuation accuracy
97% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 92% | £300,000 | £5,430,000 |
| Lettings | 97% | 92% | £550 | £6,900 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 1 | 110 | 9 | 74 | 4 | 68 | 1 | 6 | 1 |
Maalems
344 Garratt Lane, London, Greater London
SW18 4EL
0208 875 9200










By : 'Alison'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW17
We have used Maalems for many years in their capacity as letting agents. They let our portfolio on a let only basis & always found good quality tenants. We never had any issues with tenants who came to us via Maalems. Recently we decided to sell our portfolio and used Maalems for this ... Read Full Review

By : 'Sara'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW18
In a difficult market, James helped us first to find a great tenant for our property, and then when we made the decision to sell a few years later, to find a buyer. He then helped to move the purchase through some rocky waters and to completion. Throughout the whole process, he was friendly and ... Read Full Review


By : 'Philipp'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
Both James and Alex hat Maalems have been trusted partners and advisors in guiding us through the complexities around buying our first home. I especially appreciate their very principled and honest approach to the sales process and the care they are taking for both the vendor and the ... Read Full Review

By : 'T'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW11
Excellent service, professional people, very helpful, respectable and serving equally both Tenants as well as Landlord(s). Easy to communicate with and efficient, the best by far I have dealt with within the Clapham Junction/Wandsworth/Battersea area, where I lived for 12 years. Thanks again to ... Read Full Review

By : 'Jimmy'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : Yes
Postcode : SW18
James has been brilliant throughout the process. He is good at his job and shows you can trust estate agents! He, along with his team are diligent, hard working and ... Read Full Review

By : 'Andreas'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW19
A refreshing and professional approach. Shows that estate agents can indeed be good at their job while also being easy to work with. We liaised with different agents all over SW17-19, and this was by far our best experience. Unreservedly recommend Maalems Earlsfield and James in ... Read Full Review


By : 'Fiona'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : SW17
I first rented from Maalems in 2016 and the whole process was such a breeze. Leah was incredible and made it such a great experience- I really couldn't recommend the whole team highly enough; they really stand out. I'm now moving on from my flat and both Leah and Matt have been so ... Read Full Review
I think they are the most reasonable fees I’ve seen and the quality of service is excellent.


By : 'Billy'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Owner)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW18
100% recommend Maalems Management Team. On the ball, fully responsive & thoroughly professional. Thank you Leah for looking after our Ravensbury Road investment, it is and has been very much ... Read Full Review
Very competitive


By : 'Vee'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW18
Magda and Maalems were great for the 2 years we were with them - always really responsive and helpful to any problem big or ... Read Full Review

By : 'James'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW18
James was extremely helpful and provided a great service in our long search for a buyer. In a tricky market he managed to get our flat sale across the line where other estate agents had not managed ... Read Full Review
The fees were very fair on our sale.

By : 'Helpful'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
James were very helpful and supported me as a first time buyer. He was very responsive and through the purchase he kept all parties informed. He also aided to resolve any issues or answer any questions that arose in a professional and speedy manner. Thanks, ... Read Full Review
Good

By : 'Hannah'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
As a first time buyer James was very easy to work with from starting the property search through to completion, no pushy sales but always on hand to offer advice. Through the purchase he kept well informed with all parties, helping progress things forward and aided to resolve any issues or answer ... Read Full Review

By : 'Mike'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
James provided an excellent service from the beginning to the end of the transaction process. Being first time buyers we needed a lot of help along the way, which James happily ... Read Full Review
By : Hannah
5 Feb 2019Being a first time buyer James was very helpful from start to finish, working seamlessly to keep informed with all parties and help out where needed. Always available to speak to, helping to resolve...

By : 'Mr'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SM3
I instructed Maalems to let my flat after meeting with Leah the lettings manager. She was extremely friendly and knowledgable and I felt very comfortable handing over the keys to my flat to her. Marketing started straight away and the very next day we had a block viewing lined up (6 viewings in ... Read Full Review

By : 'Olivia'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
James made our property purchase very easy. His communication was always prompt and clear, he kept us informed every step of the way including liasing with solicitors and quickly organised subsequent visits to the ... Read Full Review

By : 'Michael'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
James was quite refreshing compared with to most estate agents we met - he didn't go for the hard sell and let us look round properties fairly independently. He had useful advice as and when we asked for it. He was very quick to respond to queries and happily arranged for subsequent ... Read Full Review
Not applicable

By : 'Sean'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW18
In the current tricky property market Maalems took a very proactive approach to marketing our property and secured a great sale for us. James's assistance during the sale process went beyond the call of duty. His efficiency and reaction times were very impressive and ere a key component in the ... Read Full Review
Fees are very competitively priced.

By : 'Mickey'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW18
Maalems let our property for nearly fourteen years as we moved overseas. Being abroad they had to deal with everything on our flat and always did it efficiently and providing great service all the time. Their communication is prompt and their reaction times impressive. The result was happy tenants ... Read Full Review
Very competetively priced in our view.

By : 'Leila'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW18
We found Maalems after a terrible experience with a letting agency.We originally dealt with Felix and Magda at the start and beginning of the tenancy. They couldn't have been more kind and helpful in getting us moved in as soon as possible.we rented our lovely home from Maalems for 2 years and ... Read Full Review

By : 'MM'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW18
We both bought and sold our property with James and on both occasions he was fantastic. Always prompt, courteous and professional at all times. When we bought our house, the process was smooth and James was extremely helpful in allowing us access outside of office hours where he could. We sold ... Read Full Review
Good
By : Jenna
13 Nov 2018We worked with James on the purchase of our house and we're very pleased with the level of communication and support we received. We wouldn't hesitate to recommend his services and would consider...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Maalems Complaints Procedure Our complaints policy: We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards. If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS). What will happen next? 1. We will send you correspondence acknowledging receipt of your complaint within five working days. 2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you. 3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time. 4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken. 5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response. 6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter. 7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed. 8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2/2/2021, 11:20:15 AM by allAgents