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Oct 08,2016
Minithumbup
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Oct 08,2016
0 people found
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Unresponsive to queries Entered the house with out notice during tenancy Unhelpful with resolving queries Check out Inventory they arranged was rubbish...
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Oct 22,2015
Minithumbdown
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Oct 22,2015
1 people found
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The worst experience ever had in our life. We rented a mews with them at 2 Connaught Close, W22AD. The rent is £3141,67 per month. The property is managed by Lurot Brand. They rented us a property that looked like very nice, but then we found out problems that we couldn't expect. The major problem was safety: The electric system was not safe at all, the windows at the ground floor are blocked and with wires passing into the wood part. After 6 months we were in the house we found out that w...
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What agent could do to change your mind?
Lurot Brand left us without lights in the house for 23 days before starting the works. We asked a like for like accommodation at least during the works because I am a registered Asthma patient, so I couldn't stay during the works in a place full of dust. They denied it. (They had to cut ceilings and floors to rewire the 3 floors and they were expecting us to live in a property full of holes, dust and any kind of toxic material). I had to run to emergencies for asthma attack and not Lurot Brand nor the Landlord, ever said sorry to us. I am still under treatment for all the health problems this situation created to me. In order to avoid paying for all damages and relocation, the landlord took us to Court and he asks for the repossession of the house.
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Aug 23,2015
Minithumbdown
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Aug 23,2015
1 people found
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They do not know how to handles emergencies and problems and how to organize things. People in charge of the management are not competent at all and extremely rude. We never expected to find a service so poor in a city like London. Lurot Brand does a good job until after the contract is signed, then you are on your own. Completely sales oriented, but lack of responsiveness in fixing even the healthy and safety issues in the house. If you are looking for service and attention during your letting...
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Oct 14,2013
Minithumbup
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Oct 14,2013
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The experience of selling a home was made very simple and easy by Lurot Brand. It being specialized in mews houses was the initial reason for employing them, but having met the Sales Manager of the Kynance branch convinced us that it was the right agency for us. Knowledgeable of the area, of its property values, and of price points were evident, and we were very pleased with the outcome. The selling price achieved was the asking price...and we were provided with up to date correct information ev...
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Sep 16,2013
Minithumbup
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Sep 16,2013
0 people found
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Lurot Brand were professional at all times and sold the house for the asking price. I wold recommend them to friends....
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Jun 30,2011
Minithumbdown
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Jun 30,2011
5 people found
this helpful
We were shown our dream mews house by this company and my husband put an offer on it for rental - the manager was SO Rude to my husband when he put an offer in, that he cancelled the offer through that agent - found another agent that represented the property and offered and moved in. I am now at the end of the tenancy and LB are back on the case contacting me for viewings, the staff that have called me have barely managed to speak English and are using ancient photos of the property to marke...
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May 12,2010
Minithumbdown
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May 12,2010
4 people found
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Completely unresponsive with any issues, and even in the deposit return process, managed to take longer than legal 30 days with charges that were unjustified...
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Oct 05,2009
Minithumbdown
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Oct 05,2009
4 people found
this helpful
We have let from them this year and from contracting to responsiveness to checking to solving issues on time they have been absolutely terrible compared to 5 other agencies I have used in the past. Completely sales oriented, yet given their lack of responsiveness in fixing even the healthy & safety issues in the house, I would say they would be a poor choice foe any landlord as well. I would not recommend them to anyone....
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Office 1
37-41 Sussex Place, London W2 2TH
(6)
Office 2
4-5 Kynance Place, London SW7 4QS
(2)
Weymouth
57a Weymouth Street, London W1G 8NW
(0)

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