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    Chantelle Petrano
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    Toby Wilkinson
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    Dawn Downs
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    Becky Winn
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Founded by Director Mary Luff in 1993, Luff Associates specialises in the Let and Management of quality residential properties. Luff Associates extensive portfolio now covers the complete property range and we currently let and manage over 1000 properties, ranging from studio apartments to more substantial and palatial country homes, located within the Surrey, Hampshire and Berkshire borders.

We pride ourselves on offering homes that are well maintained either by ourselves or by our landlords
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White Oak Cottage, Claremont Avenue
Camberley
Surrey
GU15 2DR
01276 64881

 
Website not available

Properties for sale
Properties for rent
Jul 13,2016
Minithumbup
By:
Jul 13,2016
1 people found
this helpful
A friendly, kind and helpful lettings team. Any issues were always dealt with so quickly and it never felt as though the landlords were favoured more than myself (the tenant) as friends have told me they've experienced with other agencies before. Thanks for being so great over the last 6 years!...
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Comment on agent fees
Very reaasonable
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
It has been a pleasure to deal with Luffs, their administration and responsiveness has been first rate; I also appreciate the care and attention they have shown in assiduously checking on the flat's condition as part of their responsibilities to the owner. I shall be quick to recommend Luff's agency to my colleagues and clients here at Farnborough. My best wishes for the future to all at Luffs and especially Nikola who has been assiduous in arrangements for maintenance work and has dealt with ...
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Comment on agent fees
Most reasonable
Was this helpful? Yes
Jun 20,2016
Minithumbdown
By:
Jun 20,2016
1 people found
this helpful
Staff were very condescending and simply wanted to avoid solving problems if functional issues were found with the property; the highlight being the 4 week tug of war I had to get them to send someone just to look at the fridge/freezer which was non functioning when I checked into the property. Cliche as it is, avoid like the plague....
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Was this helpful? Yes
By: Becky Winn
Jun 20, 2016
View all comments (1)
Dear 'Peter', We are very sorry to hear you have felt you did not receive a resolution to the particular maintenance issue in the time frame you would have liked. Your landlord had checked that all facilities within the property were working before your tenancy began and was therefore keen for you to try certain trouble-shooting measures, before engaging the services of a contractor. Your landlord provided a brand new fridge/freezer and on a separate occasion, an engineer when you had an issu....
Jun 13,2016
Minithumbup
By:
Jun 13,2016
1 people found
this helpful
I am really happy of this agency. For a year, always had personal attention to all of my problems and questions. Very fast response. No base with other agencies in my area. They took care of everything in my check in to my check out....
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Comment on agent fees
The middle range. Good
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
I am with this agent for close to 2 years and they have provide the best services. Always prompt in any reply either on email or phone and addressed any little issue with detail to attention and resolved it instantly....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
My overall experience with luff has been out standing - I would highly recommend them :) and would be sad to not be dealing with them Thanks to them all Love Heidi x...
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Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
2 people found
this helpful
Both these members of staff have been very helpful in all maters that I have had with Luffs credit to the company...
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
2 people found
this helpful
Luff is very professional and kind. They are always ready to assist us . All the staff are helpful. Good service!!...
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Comment on agent fees
good
Was this helpful? Yes
Dec 05,2015
Minithumbup
By:
Dec 05,2015
1 people found
this helpful
Lived in more than 2 years in rented property managed by Luff Associates. Prompt responses and support. Friendly responses and tried to the best. Any issues related to Plumbing, heating etc has been well handled promptly. Becky was very quick in mail replies or call returns and resolution of issues. Dawn was helpful and very well communicating on the relationship with landlord during registration, renewal of agreement and final end of tenancy check out. I did not have any issues with the way s...
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Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
1 people found
this helpful
My Relationship with LUFF started 2.5 years back. I have changed multiple employers during this period in Farnborough, but i never faced any difficulty in changing the rental contracts or any amendments to the contracts. LUFF though they are in to real estate, they understand the Professional changes very well and provide a customized solution to the Tenant. LUFF charges are never expensive. LUFF was with me even in my difficult financial situations. few months before i lost a big amount in ...
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Comment on agent fees
though this is fully furnished spacious pent house with superb view, this can be easily rent out for 1100 pounds in market. But due to the long relationship LUFF retained me at 895 pounds from past 3 years.
Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
This has been my first dealing with Luff and I am pleased to say I have been very happy with the service. I found both Becky and Dawn in particular very helpful and a pleasure to deal with. As always when renting things go wrong from time to time. I found to my relief that it only took one phone call to get any problem sorted out straight away. I found both Becky and Dawn very friendly and helpful....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I rented 42 Vesey Close , Farnborough , GU148UT (may2009-may2013) and 3 Old Dairy Close, Fleet, GU513SJ(May2013- September 2015), via Luff Associates. The experience was Brilliant. Most of my friends/colleagues had issues with their agents one way or the other, whilst I never had any. I have recommended Luff to my colleagues and friends over the time, and will in the future Highlights of service by Luff: Whenever I have boiler or any other issues, everything was sorted professionally...
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Was this helpful? Yes
Jul 21,2015
Minithumbup
By:
Jul 21,2015
1 people found
this helpful
Having dealt with a problematic landlord during the almost eight years of our tenancy, we received professional and very kind help from Luff when ending the tenancy and leaving the property. During the years in the property Luff were always fair and kind....
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Comment on agent fees
The fees regarding renewing the contract and check in/out fees are way too high when you are paying a high rent as well.
Was this helpful? Yes
Jun 23,2015
Minithumbup
By:
Jun 23,2015
1 people found
this helpful
Luff Associate have been handling one or our properties for over 5 years now. They have always been helpful, transparent and prompt in our dealing with. There communication is excellent. Recently we had a major leak at our property and a very frustrating Insurance company causing us all sorts of problems. Becky Winn who handles the maintenance of the property was superb, she took the lead on dealing with the insurance company while some how also keeping the tenant onside. She saved me a huge amo...
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Was this helpful? Yes
Jun 05,2015
Minithumbup
By:
Jun 05,2015
1 people found
this helpful
I was a tenant for two years and had a myriad of issues, mostly small, and I can honestly say there wasn't a single thing that Luffs could've done for me that they didn't do. They were friendly, approachable, understanding and most importantly professional in their dealings with me. I would rate them very highly....
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Was this helpful? Yes
May 19,2015
Minithumbup
By:
May 19,2015
1 people found
this helpful
Toby and the team at Luff were very helpful and made the rental process stress free, the staff who dealt with our application and contracts were very professional and every enquiry was always followed up by a call and an email. Thank Luff for making our transition and new home complete, would highly recommend....
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Comment on agent fees
reasonable
Was this helpful? Yes
May 18,2015
Minithumbup
By:
May 18,2015
1 people found
this helpful
Luff Associates managed the letting of my property for close to 10 years while I was overseas. Over the years I dealt with a number of different people at Luff but their service levels were always very good and they dealt proactively with a number of matters which arose over the 10 years. Should I ever need to let my home again then I would be very happy to use Luff Associates...
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Was this helpful? Yes
May 13,2015
Minithumbup
By:
May 13,2015
1 people found
this helpful
Tracie has been most helpful throughout our tenancy. Right from the beginning she has been polite and proactive in getting the move done smoothly. Over Christmas the central heating broke down and she had British gas there the same day. Unfortunately they were unable to fix first time as more parts needed to be ordered. Further issues were unravelled as time went on with engineers trying to solve the cause of the system not working properly. Tracie managed all the various visits, kept us informe...
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Was this helpful? Yes
May 04,2015
Minithumbup
By:
May 04,2015
1 people found
this helpful
Luff's have been our letting agents for the past 17 years and have always provided a great service, right through to the sale of the property. Communication has been prompt and clear and any maintenance issues have been dealt with promptly and efficiently. At various times in the letting history we have invited other Agents to tender for our business, but Luff's have always provided the most competitive quote and found us the best tenants. Overall Luff's have taken away the headache of letting...
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May 01,2015
Minithumbup
By:
May 01,2015
1 people found
this helpful
As a new customer the staff at the agent were very helpful providing me with all that I needed to rent my new Flat a very good response from all the staff at Luff Associates...
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Comment on agent fees
None
Was this helpful? Yes
Apr 27,2015
Minithumbdown
By:
Apr 27,2015
1 people found
this helpful
The agent was very bad at communication if I needed help,but very communicative if they wanted something from me or wanted to give the bad news from the landlord about the flat being put up for sale during the rental period,so a new tenant could not be found to take over rental from me. Letters and phone calls were not acted upon unless I made a fuss or got upset with them at their lack or service . I had to do all the running around trying to pin down the landlord who refers me to Luff if there...
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What agent could do to change your mind?
Tell me when and how I will receive my deposit back and keep me updated on the sale of the flat.
Was this helpful? Yes
By: Dawn
Apr 29, 2015
View all comments (1)
We have now liaised with the tenant and have explained the situation in this case. The history of this is that the tenant moved into the property in November but a couple of months into the tenancy asked for early release due to having to move out of the area. We had agreed this with the landlord if a new tenant was found. This we did. Unfortunately at the very last minute the landlord changed their mind and decided to sell the property, therefore they wanted to hold the tenant to the full t....
Mar 23,2015
Minithumbup
By:
Mar 23,2015
1 people found
this helpful
Tina was very friendly and professional from the first moment she welcomed us at the prospective property (which we're now renting). She never rushed us and had complete knowledge of the landlords' requirements and expectations, which she conveyed clearly and without any fuss to us. We felt at ease and comfortable and it was clear that she also enjoyed the respect of the landlords who were at the property when we viewed the house. The one or two questions we had afterwards were handled profess...
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Was this helpful? Yes
Feb 27,2015
Minithumbup
By:
Feb 27,2015
1 people found
this helpful
When we moved to Malaysia for eight months (it turned into four years!) we engaged Luff & Associates to let our house in Hampshire for us. We had previously had a poor experience with another agent and were wary and distrustful of everything -- and this was the first time we'd moved into the 'landlord' category, plus we were going to be on the other side of the world with a vast time difference to deal with. Suffice to say that from the first meeting to the end of the four years (when Luff's...
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Was this helpful? Yes
Jan 29,2015
Minithumbup
By:
Jan 29,2015
1 people found
this helpful
Really helpful, I was running really late and luff managed to work overtime to allow me to still view the property. They made sure I had everything I needed and eventually secured me the property. Really great estate agents....
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Was this helpful? Yes
Jan 12,2015
Minithumbup
By:
Jan 12,2015
2 people found
this helpful
Prior to using Luff as my property rental agency, I got mixed reviews from friends especially regarding their check out process however, see below my personal experience/opinion having rented from luff for 3 and half years: - Quick processing of tenancy application; - Efficient turn around of move in date; - Excellent service from property management team; -All issues with property maintenance quickly dealt with within reason; - Good customer service even out of hours/weekend; Even got...
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Comment on agent fees
Averagely priced in comparison to market standards
Was this helpful? Yes
Jul 03,2014
Minithumbup
By:
Jul 03,2014
2 people found
this helpful
This was an old property needing some renervation, and suffers from a small amount of damp. Whenever I had an issue, the agent responded promptly, remedying the issue immediately. Very professional and courteous....
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Was this helpful? Yes
Jun 26,2014
Minithumbdown
By:
Jun 26,2014
0 people found
this helpful
Singularly the most unprofessional and incompetent individuals and company I have ever had the displeasure of dealing with. Rude, arrogant, and completely and utterly overpriced at every stage. Upon admitting our initial offer we heard nothing, we actually had to chase the agent who had very little clue as to what was going on, unbelievably the same happened on our second offer, and then again on our third, it was almost as if they didn't want to tenant the flat. Prices for admin are scandal...
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Was this helpful? Yes
Jun 05,2014
Minithumbup
By:
Jun 05,2014
3 people found
this helpful
We received excellent service from Luff in Camberley , they relocated us quickly and efficiently. They took care of all the small details making our move much more easier. I would recomend this agent to anyone. Thank you Luff....
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Was this helpful? Yes
May 07,2014
Minithumbup
By:
May 07,2014
4 people found
this helpful
We have been hugely impressed with the service provided by Luff Associates while we were letting our property. They found tenants quickly and looked after everything. We live a long way from our rental property but have been confident it was being managed in every respect. Any issues our tenants had we're swiftly dealt with and invoices received were always reasonable. The team have gone above and beyond to be helpful, we are very pleased we decided to use LUff Associates to let and manage ou...
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Was this helpful? Yes
Apr 24,2014
Minithumbup
By:
Apr 24,2014
3 people found
this helpful
Couldnt ask for better service. Instructed Chris at Luffs Saturday morning and on Tues mornig Lee called to say they had a suitable tenant. Superb service, and highly recommended....
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Was this helpful? Yes
Areas covered
  • GU15
  • GU14
  • GU16
  • GU12
  • GU17
  • GU21
  • GU18
  • GU19
  • GU20
  • GU46
  • GU47
  • GU51
  • GU52

NAEA ARLA DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 1 24 10 0 0 0 0 1 4

Job vacancies

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Agent Fees

Tenants Fees -
Reference fee per person - £90.00
Administration fee per property - £180.00
Check in fee per property - £102.00 to £192.00
Saturday check in fee extra - £ 10.00
Tenancy Agreement Alterations - £ 48.00
Extension of Agreement per prop- £ 66.00
End of tenancy reference fee
per person - £ 18.00

Landlords fees
Tenant finding fee - 8.5% + VAT
Rent Supervision fee - 10% + VAT
Full Management fee - 12.5% + VAT
Above can be subject to negotiation.
Energy Performance Certificate - £120.00
TDS Registration fee - £ 30.00
Administration fee per property - £150.00
Extension of Agreement - £ 66.00
Check out fee per property - £102.00 to £192.00

We register the deposits with the Tenancy Deposit Scheme
We are members of The Property Ombudsman
Last updated at 2:58 PM 27/05/2015 by Dawn Downs

Complaints Procedure

No procedure set.
Last updated at 4:22 PM 17/03/2014 by Chris Billingham
Chantelle Petrano - upload your photo Chantelle Petrano
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Toby Wilkinson - upload your photo Toby Wilkinson
7 reviews

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Tina . - upload your photo Tina .
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Dawn Downs - upload your photo Dawn Downs
12 reviews

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Becky Winn - upload your photo Becky Winn
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Nikola Franck - upload your photo Nikola Franck
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Julia Lowe - upload your photo Julia Lowe
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Clare Coughlan - upload your photo Clare Coughlan
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Nigel Dyer - upload your photo Nigel Dyer
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