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ludlowthompson
4.8/5, 6615 Reviews
95% Recommended
96% sales valuation accuracy
87% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East Lo
ndon.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London\'s business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 87% | £43,000 | £8,000,000 |
| Lettings | 87% | 87% | £254 | £5,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1273 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
Address
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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ludlowthompson Branches (View All 9)
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Finally a ...
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4 Star Review
By : 'D.'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW9
18 Dec 2018
People found this helpful0
After 18 months on the market, my house was finally sold to the right owner and I have no doubt that Ludlow Thompson did everything possible to match potential buyers with this unique house in a unique and exceptional location. Thank you Kirsty and Surasak for your cheerful attention and ... Read Full Review
Comments on Agent Fees
The best thing about Ludlow Thompson and sales is the reasonable agents fees.
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Professional ...
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5 Star Review
By : 'Miss'
Branch : Lewisham, 8 Blackstock Rd, Finsbury Park
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
17 Dec 2018
People found this helpful0
I have found Chandra Thornborrow and Davis Baah to be most professional and very helpful, they have worked extremely hard to meet my needs when I was renting a house from them. They have worked late to help me complete things that need doing . they have come out of there way to ensure my children ... Read Full Review
Comments on Agent Fees
the fees was too high and the manager did not explain it properly I felt that I paid over what I should of .
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Really ...
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5 Star Review
By : 'Ladywell'
Branch : Lewisham, 8 Blackstock Rd, Finsbury Park
Services : Sales (As a Buyer)
Sold price : £510000
Would you recommend ? : Yes
Postcode : SE13
9 Dec 2018
People found this helpful0
Happy to have just moved into a house in Ladywell, which was bought through Ludlow Thompson. The staff were friendly, punctual, knowledgeable about the local area, extremely helpful, and consistently generous with their time and support during the long purchase ... Read Full Review
Comments on Agent Fees
I can't comment. I'm the purchaser, not the vendor.
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Excellent ...
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5 Star Review
By : 'Surasak'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW8
4 Dec 2018
People found this helpful0
He was excellent staff ,friendly and very helpful. I was so happy to met him and after that he can showed and explain about details how's everything going to work? At the end so successful. I was so proud of him. Thank you so much Anthony ... Read Full Review
Comments on Agent Fees
Good
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nice ...
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5 Star Review
By : 'Damiano'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N5
4 Dec 2018
People found this helpful0
Uawana and her staff are very kind and responsive to enquiries. I had a good experience dealing with them while looking for a property to ... Read Full Review
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Sale of ...
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5 Star Review
By : 'Ms'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : Yes
Postcode : SW9
3 Dec 2018
People found this helpful0
We have just sold our property through Ludlow Thompson, with the help of Kirsty's and her team, very ... Read Full Review
Comments on Agent Fees
Good
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Great ...
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5 Star Review
By : 'Sarah'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW17
3 Dec 2018
People found this helpful0
Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors whilst the tenants were ... Read Full Review
Comments on Agent Fees
Reasonable for service offered.
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Excellent ...
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5 Star Review
By : 'Anna'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E17
3 Dec 2018
People found this helpful0
Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property ... Read Full Review
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Best agents in ...
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5 Star Review
By : 'Katie'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W10
30 Nov 2018
People found this helpful0
I recently transferred management from another agency due to poor communication and was throughroughly impressed with ludlowthompson. Thanks for the great ... Read Full Review
Comments on Agent Fees
Good for the service
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First time ...
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5 Star Review
By : 'Maria'
Branch : Finsbury Park, 8 Blackstock Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : N4
30 Nov 2018
People found this helpful0
Ludlowthompson, especially Craig and Ayman, have been very helpful throughout the buying process. They were always available to talk and returned calls promptly. Unlike anyone else in the process, they kept the lines of communication open, were reassuring, friendly and maintained a great sense of ... Read Full Review
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They are really good guys I ...
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5 Star Review
By : 'Achment.'
Branch : London ,3-5 Dock Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
30 Nov 2018
People found this helpful0
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and ... Read Full Review
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Seamless ...
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5 Star Review
By : 'clare'
Branch : Bow, 634-636 Mile End Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E3
19 Nov 2018
People found this helpful0
Originally I was looking to sell my property but due to the current market, I decided to rent my property and wanted a quick turnaround. Fabian Akinola took my details and I gave him the task of finding a suitable tenant within a week. He immediately started viewings and within a week, he had ... Read Full Review
Comments on Agent Fees
Fees are higher than previous agent used, however the agent exceeded expectations.
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An agent who will help you in ...
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5 Star Review
By : 'Viktoras'
Branch : London ,3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : NW6
19 Nov 2018
People found this helpful0
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as ... Read Full Review
Comments (0)Was this helpful?:
Positive Property management ...
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3 Star Review
By : 'Megan123'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E1W
16 Nov 2018
People found this helpful0
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she has turned around what was a pretty ... Read Full Review
Comments on Agent Fees
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
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New ...
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5 Star Review
By : 'tenant'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
16 Nov 2018
People found this helpful0
We had a good letting process. Things turned out well in the end. Offering process was a bit long and we lost another property while waiting but glad we could get this ... Read Full Review
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Good ...
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5 Star Review
By : 'MC'
Branch : Dulwich, 81-83 Lordship Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
15 Nov 2018
People found this helpful0
The team were great in terms of being really responsive and helping source a property which suited our brief. Mita was great in terms of showing us around and answering any questions or queries we had about the flat. Unfortunately it wasn't quite what we were looking for but I would have ... Read Full Review
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Really ...
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5 Star Review
By : 'Gabrielle'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
12 Nov 2018
People found this helpful1
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending ... Read Full Review
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Incompetent doesn't ...
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1 Star Review
By : 'Avoid'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW9
7 Nov 2018
People found this helpful0
I would highly recommend using Ludlow Thompson if you enjoy dealing with incompetent estate agents who fail to grasp even the simplest of concepts. They're especially good if you enjoy long tedious phone calls where the person on the other end completely ignores what you're saying, while ... Read Full Review
Comments on Agent Fees
Ridiculous fees that are forced on tenants and landlords for nothing in return.
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very helpful agents - ...
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5 Star Review
By : 'Franz'
Branch : Bow, 634-636 Mile End Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : E3
6 Nov 2018
People found this helpful0
due to problems moving from a foreign country to England the agents always helped me understand the ongoing process to provide the necessary documents transparent ... Read Full Review
Comments on Agent Fees
suitable fees
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Unable to handle simple ...
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1 Star Review
By : 'GeDu'
Branch : Bow, 634-636 Mile End Road
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : E3
5 Nov 2018
People found this helpful0
Ludlow has been unable to perform even the simplest of tasks since we moved in... Despite continuous reminders, Ludlow either simply ignored our emails/phone calls or performed tasks completely unsatisfactorily (ie damaging other items in the meantime). No attempt has been made by Ludlow to ... Read Full Review
Comments on Agent Fees
Not worth paying a penny for non-existent services
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1 - 20 of 6615 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
