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ludlowthompson
4.8/5, 6615 Reviews
95% Recommended
96% sales valuation accuracy
87% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East Lo
ndon.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London\'s business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 87% | £43,000 | £8,000,000 |
| Lettings | 87% | 87% | £254 | £5,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1273 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
Address
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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ludlowthompson Branches (View All 9)
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5 Star Review
By : 'Becki'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW9
18 Mar 2019
People found this helpful0
Georgie was great from start to finish. She encouraged me to look at a property which she knew I would love. I hadn't originally considered and I had a lot of questions which she was able to answer straight away either by phone, email or text!rnI needed to be able to purchase quickly and ... Read Full Review
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5 Star Review
By : 'Ben'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
12 Mar 2019
People found this helpful1
Ludlow Thompson ensured that renting our family home was simple and stressfree. Wouldn't hesistate using Kern again. He was efficient, always friendly and professional from the initial valuation. We are also delighted with our new tenants, they are superb so far! Thank you Kern & Ludlow ... Read Full Review
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5 Star Review
By : 'Geraldine'
Branch : London ,3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : HA0
10 Mar 2019
People found this helpful0
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move ... Read Full Review
Comments on Agent Fees
Good
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5 Star Review
By : 'Julia'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE22
5 Mar 2019
People found this helpful0
Very helpful and speedy service from Abigail. She has responded well to my questions and kept me informed of ... Read Full Review
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5 Star Review
By : 'Yasmin'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SW8
5 Mar 2019
People found this helpful0
Staff were very helpful and professional. Joao provides excellent customer service. He kept me informed at all times, worked very hard to find me a tenant and negotiate a fair ... Read Full Review
Comments on Agent Fees
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5 Star Review
By : 'Kim'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
2 Mar 2019
People found this helpful0
Kern was extremely friendly, very approachable, very easy to contact and was quick to reply. Helpful with all of our queries and seemed to go over and beyond to help us out. I would definitely recommend Kern and Ludlow Thomson for an excellent experience with renting our new ... Read Full Review
Comments on Agent Fees
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5 Star Review
By : 'Charlotte'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
2 Mar 2019
People found this helpful0
Really helpful in our house search, was very honest with us about the property and made the search really ... Read Full Review
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Service by all staff, very ...
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5 Star Review
By : 'Sam'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Owner)
Sold price : £242
Would you recommend ? : Yes
Postcode : N17
1 Mar 2019
People found this helpful0
I have had a very professional experience dealing with the sale of my flat. It was a straight forward process and not as hard as I anticipated. I will recommend them to friends and family as my personal experience was great. Thanks ... Read Full Review
Comments on Agent Fees
It would be better if was cheaper
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Genuine, enthusiastic and ...
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5 Star Review
By : 'Hector'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SW17
1 Mar 2019
People found this helpful0
Kern helped us find our current house. He was proactive in finding the property and informed us even before it went on the market. He was enthusiastic when making bookings to view the property and always happy to make time for us to answer any questions or queries we may have had. He is always ... Read Full Review
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5 Star Review
By : 'Mike'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : E1
28 Feb 2019
People found this helpful0
Abigail is very responsive to calls/emails and provides regular updates on issues, which is appreciated as an overseas landlord. In my experience, she always conducts herself in a professional manner. I'd happily recommend ... Read Full Review
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5 Star Review
By : 'Enthusiast'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Owner)
Rent PCM : £1995
Would you recommend ? : Yes
Postcode : N4
28 Feb 2019
People found this helpful0
Manager ( Daniela) was extremely responsive and helpful throughout the letting process. She communicated promptly and positively to any queries, was always well informed and followed up on any request made and actions promised. A pleasure to do business with her ... Read Full Review
Comments on Agent Fees
As expected.
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Kern was ...
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5 Star Review
By : 'Ben'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SW17
26 Feb 2019
People found this helpful0
Kern was really helpful when we were moving into our new property. He always made time in his schedule to sort out bookings for us, and often managed to arrange meetings when only given very short ... Read Full Review
Comments on Agent Fees
Don't think they were any different from any other agent fees
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5 Star Review
By : 'Ana'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E1
22 Feb 2019
People found this helpful0
I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted the Contractor quite promptly to fix some things and also ... Read Full Review
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Good Property ...
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4 Star Review
By : 'Kevin'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : E1
20 Feb 2019
People found this helpful0
Abigail is responsive and quite diligent - a generally good property manager. I wish her all the best in her future ... Read Full Review
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Brilliant ...
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5 Star Review
By : 'Nadine'
Branch : Bow, 634-636 Mile End Road
Services : Sales (As a Vendor)
Sold price : £420000
Would you recommend ? : Yes
Postcode : E3
19 Feb 2019
People found this helpful0
Emma was an absolute star during the whole sale process - bringing positivity and warmth to a difficult situation. I couldn't recommend her more ... Read Full Review
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5 Star Review
By : 'Siyuan'
Branch : Bow, 634-636 Mile End Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E3
15 Feb 2019
People found this helpful0
Terence was a very patient, professional and kind agent. There were some issues between the vendor and the buyer, which causes significant delay of the transaction. During the process, both the vendor and the buyer are very anxious. Terence helped us to overcome the difficulties with extreme ... Read Full Review
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Luke has a very professional ...
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5 Star Review
By : 'Tatiana'
Branch : Bow, 634-636 Mile End Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E4
6 Feb 2019
People found this helpful0
Luke Towning was the agent in charge with the the flat we renting. His professionalism was at a high level, Very efficient and helpful with all the information necessary through the process. Highly recommend ... Read Full Review
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5 Star Review
By : 'Oz'
Branch : Canada Water, Unit 2 Montreal House, Surrey Quays Road
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE1
6 Feb 2019
People found this helpful0
Daniel has been a pleasure to deal with from the first time we spoke. He has delivered on everything he's discussed with me so far, from arranging the marketing of my property, to finding a tenant really quickly and following up on all aspects of the process. He always responds to ... Read Full Review
Comments on Agent Fees
Good
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Terrance ...
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5 Star Review
By : 'Verne'
Branch : Bow, 634-636 Mile End Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E3
4 Feb 2019
People found this helpful0
Excellent Service. From the beginning, Emma and Terrance handled the sale of our flat with professionalism. Terrance helped us with services not normally provided by a real estate agent that made the sale go smoothly. The communication and rapid responses to our questions were without equal. You ... Read Full Review
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Conscientious ...
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5 Star Review
By : 'AEren'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting (As a Owner)
Rent PCM : £1842
Would you recommend ? : Yes
Postcode : EW1
4 Feb 2019
People found this helpful0
Sushmita Begum is very helpful and prompt in the way she deals with her clients. She does her best to resolve issues raised with her in a timely manner. She is an asset to Ludlow ... Read Full Review
Comments on Agent Fees
I have a number of reservations about Ludlow Thompson as an agent.
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1 - 20 of 6615 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
