The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 6615 Reviews
95% Recommended
96% sales valuation accuracy
87% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 87% | £43,000 | £8,000,000 |
| Lettings | 87% | 87% | £254 | £5,200 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1273 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120







By : 'Fotini'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW17
Just want to say thank you to Maria, for her hard work, kindness, caring and honestly in helping people like me to find accommodation. I must be very lucky to have her as my agent. Thanks ... Read Full Review
Excellent. Can\'t ask for better. Thank you X
By : 'Christina'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £2384
Would you recommend ? : Yes
Postcode : SW11
Hi there, Just to say I'm extremely satisfied and happy with Maria. She is really helpful and gives me the security and confidence I need to secure a place for living. Finding a new place is very stressful but with Maria, I always feel it will be alright and there is nothing to be worried for. ... Read Full Review
By : 'Vini'
Branch : London ,3-5 Dock Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW19
A very efficient and accommodating person and dealt with my requirements in finding a tenant very quickly. Also Will got all the paperwork as well as answer my queries by ... Read Full Review
I found Will Butler the first contact and found him to be very efficient in dealing in dealing with fi ding me a tenant for my property.
I found Will Butler the first contact and found him to be very efficient in dealing in dealing with fi ding me a tenant for my property.
By : 'patrick'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Owner)
Rent PCM : £2
Would you recommend ? : Yes
Postcode : SW17
I always use Michael and his office for letting as I have 5 properties in the area. I have always been impressed by the diligence and feedback to enable to me to use only 1 agent. The market knowledge that Michael and his team evidence now enables me to expand my portfolio from 5 to 8 properties ... Read Full Review
I am satisfied with my fee arrangement
By : 'chuck121'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N4
Neel was the most helpful agent I used this time around. Kept me informed about everything and explained it all very clearly. Kevaughn even made me a cup of coffee and went to buy biscuits while I waited for Neel to get back from a merting. Great service all around from the guys in Finsbury ... Read Full Review
By : 'RA'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £415
Would you recommend ? : Yes
Postcode : E1W
Samihah Khananam is always punctual, non-intrusive and efficient when conducting the quarterly inspection for us, making them painless as possible. Consistently great ... Read Full Review
By : 'Bcar99'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : N1
I was very impressed by the service I received from Ludlow Thompson. I had a bad idea of estate agents because of my last experience but Neel was professional and honest throughout the ... Read Full Review
By : 'Roger'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : N15
I had the pleasure of seeing a property with adam from the finsbury park office. He had ample knowledge of the local tube and bus routes and had all the information I needed regarding council tax band and other ... Read Full Review
By : 'Rita'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
The 2 girls are absolutely lovely. The service was really good. As this was the first time I rented in the UK I needed as much assistance as I could get. They made sure they answered my every question & moved me in with a week or ... Read Full Review
By : 'Andy'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW17
Harry was confident a day friendly when showing us the property and has provided us with constant updates regarding the status of or application. His friendly and natural manner is a contrast to the rushed and somewhat formal service provided by other ... Read Full Review

By : 'Mr'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Owner)
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : E1W
Michael was excellent throughout the whole letting process. He was professional, smart and always contactable. He found me an excellent tenant and made the whole letting process very simple. Would definitely recommend to ... Read Full Review
By : 'Siobhan'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting (As a Tenant)
Rent PCM : £14000
Would you recommend ? : Yes
Postcode : SW8
Nicola, was excellent from showing us the property to dealing with our initial offer, she kept us informed every step of the way in what was happening. The whole process thus far has gone smoothly, all our concerns have been dealt with quickly and after some horror dealings with other letting ... Read Full Review
By : 'laura'
Branch : London ,3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW20
I have had nothing but excellent experience with the mentioned agent. we had extra complicated circumstances when moving to London ( to this place ) as we have a young child and had some special requirements but agent showed understanding, reacted fast and got us a perfect place almost immediately. ... Read Full Review
By : 'Miss'
Branch : Tooting, 62 Tooting High Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW17
Me and my partner had a few viewings booked in on the same evening, the first of which was with ludlowthompson.. Harry arrived on time with a smile and positive attitude.. due to the fact that he was not stressed out he gave the impression that he was very genuine and happy to be there which made ... Read Full Review

By : 'RK'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E14
Jake was helpful throughout the whole process quickly responding to emails and getting in touch over phone. I was happy with how everything went although we had a couple off issues when the tenant moved in. The rest of the people in the office were always very polite too. A good experience all in ... Read Full Review

By : 'Sylvie'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E1
We found our new flat within a few hours of it being on the market. London is crazy so we were lucky to find a nice place. Jake was nice to help us with our documents because we were busy with work. I'm happy now that it's all done. Thank ... Read Full Review
By : 'Sniga'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E17
we viewed the property as an open house with 4 or 5 other people. Even though there were other people Adam made sure he answered all our questions and personally showed each person around. I thought he dealt with the situation very well as it could of qute easily got out of ... Read Full Review
By : 'shamim'
Branch : London ,3-5 Dock Street
Services : Sales (As a Vendor)
Sold price : £285000
Would you recommend ? : Yes
Postcode : NW9
I am very pleased with the service that I got from this company. They sold my property quickly and ... Read Full Review
By : 'Kate'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £370
Would you recommend ? : Yes
Postcode : E2
The girls, Claire and Claudia were a delight to do business with. Initially speaking to Claire she arranged for me to meet Claudia at the property I enquied for. Claudia was very informative off the viewing and was able to answer all my questions, her knowledge of the development was much ... Read Full Review
By : 'M'
Branch : City Docklands, 3-5 Dock Street
Services : Letting (As a Tenant)
Rent PCM : £744
Would you recommend ? : Yes
Postcode : E14
Really really great service from Claudia. Went above and beyond when trying to re-negotiate a difficult tenancy agreement with a difficult landlord. Very happy with the outcome, maintained brilliant contact throughout, always responding to emails and calls very quickly with a lot of ... Read Full Review
Negotiated landlord down by £225, very please.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents