ludlowthompson
4.7/5, 6589 reviews
95% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 85% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1270 85 3424 212 556 11 614 6 365 46
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Images & Videos

“Excellent service...”

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Jun 08,2021
Minithumbup
By: 'Clara'
Jun 08,2021
0 people found
this helpful
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and ...
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“Olivia Bains Has looked after me through th......”

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Apr 15,2021
Minithumbdown
By: 'David'
Apr 15,2021
0 people found
this helpful
Olivia Bains Has looked after me through the selling process of my property, and I have found her very professional with loads of enthusiasm. The property has only been on the market a few days, and she has secured me an offer already, and their ...
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“Great service...”

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Apr 12,2021
Minithumbup
picture is hidden
Jesse
By: 'Kevin'
Apr 12,2021
0 people found
this helpful
Big thanks to Jesse Oteri for providing a professional service ensuring everything went smoothly. I would highly recommend Jesse for his services....
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“Jibby Philip enabled a major refurbishment...”

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Mar 19,2021
Minithumbup
Jibby
By: 'Anthony'
Mar 19,2021
0 people found
this helpful
Jibby Philip helped coordinate a major refurbishment of my property for letting and then found tenants to move in soon after. Always responds rapidly to emails and texts and will happily deal with outside contractors on your behalf. Invaluable!...
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“I had a viewing with Chris the other day and ......”

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Mar 12,2021
Minithumbup
By: 'C'
Mar 12,2021
0 people found
this helpful
I had a viewing with Chris the other day and I was impressed of how helpful, professional and efficient he was with any questions we had regarding the property. He had patience and understanding towards us. He made the whole process easier and better for ...
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“Appalling unprofessionalism...”

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Mar 05,2021
Minithumbdown
By: 'Olga Kruglova'
Mar 05,2021
0 people found
this helpful
I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred ...
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“Very happy customer ?...”

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Mar 01,2021
Minithumbup
Sophie
Jibby
By: 'Vinnette'
Mar 01,2021
0 people found
this helpful
I have had a wonderful experience working with Joao, Jibby and Sophie. I have had bad experiences from other estate agents, but ludlowthompson has completely changed my views about estate agents. The team have excellent communication skills and try their best to please their customers. ...
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“Great guidance and counsel...”

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Jan 22,2021
Minithumbup
Terence
Roy
By: 'Beth'
Jan 22,2021
0 people found
this helpful
Great guidance and counsel every step of the way selling my flat. Professional, efficient and great service. I wouldn't have managed it without Terence Cunningham and Roy Stewart helping me every step of the way. Thank you so much guys!...
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“WORST SERVICE AND WORST EXPERIENCE...”

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Dec 20,2020
Minithumbdown
By: 'Pilar'
Dec 20,2020
1 people found
this helpful
I just had the worst experience of my life with this agency. We put an offer on a flat in Nine Elms that got accepted and they messed it up in the contract with move-in date, move-out date, my full name, etc.. I called my ...
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By: Customer Services
Dec 21, 2020
View all comments (1)
Dear Pilar Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. ...

“Read their trust pilot reviews for an accurat......”

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Nov 19,2020
Minithumbdown
By: 'Megan'
Nov 19,2020
2 people found
this helpful
* They pressure new clients to leave good reviews on Google and this site (my flatmate and I were emailed and called until we did) but trust pilot reflects a truer story of long delays for responses and to fix minor issues....
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By: Customer Services
Nov 19, 2020
View all comments (1)
Dear Megan Many thanks for your above review and we’re sorry to read about your experience. As previously requested on our reply to your previous review on the 10th November, In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Customer Services ...

“Thankful for the help...”

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Nov 09,2020
Minithumbdown
By: 'Erika'
Nov 09,2020
0 people found
this helpful
Marta (Duda) was extremely helpful and also very knowledgeable. I'm thoroughly thankful for her expertise and customer care she showed towards me. I greatly appreciated her work. Thanks for all her help and patience! Erika Mohacsi...
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“Competent team....”

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Sep 13,2020
Minithumbup
Kirsty
By: 'Rosalie'
Sep 13,2020
0 people found
this helpful
So far it's been great. Kirsty and the team have done well. Taken by surprise the very short time it took to get offers. Would highly recommend Ludlow Thompson, Oval....
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“Terrible isn't even enough. Thieves, manipula......”

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Sep 03,2020
Minithumbdown
By: 'Lily'
Sep 03,2020
0 people found
this helpful
Terrible isn't even enough. Thieves, manipulators, fakes & problematic. They will steal your money from absolutely anywhere possible; treat you horribly and blame it all on you. When they rent the house for you'll they'll be nice and ask for a review, don't trust the reviews....
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By: customer Services
Sep 03, 2020
View all comments (1)
Dear Lily Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Customer Services Team ...

“At the beginning things went well. But over t......”

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Aug 19,2020
Minithumbdown
By: 'john'
Aug 19,2020
0 people found
this helpful
At the beginning things went well. But over the period of 6 years everything went from bad to worse. Property managers changed frequently, I consistently received false information. One manager lost the tenancy renewal which meant I had to spend my holiday in vommunication I thought ...
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Was this helpful? Yes
By: Gemma Heaton
Aug 19, 2020
View all comments (1)
Dear Mr Acford Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Gemma Heaton Head of Property Services ...

“First, check their trustpilot page not a webs......”

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Aug 12,2020
Minithumbdown
Ross
By: 'Dylan'
Aug 12,2020
2 people found
this helpful
First, check their ** not a website that gets paid by the agencies and has incentives for them to stay on it. Ludlow have been terrible for - slow emails, not being able to talk over the phone with the agent to clarify issues. The tldr ...
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By: Gemma Heaton
Aug 13, 2020
View all comments (1)
Dear Dylan Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Ludlowthompson ...

“Great rapport, always available for questions......”

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Jul 07,2020
Minithumbup
Terence
By: 'Bruno'
Jul 07,2020
0 people found
this helpful
Great rapport, always available for questions, and to provide keys to the property repeatedly! I would recommend Ludlowthomson, Terence and Mark in particular....
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“Very good service...”

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Jul 01,2020
Minithumbup
Ashleigh
By: 'Steve'
Jul 01,2020
0 people found
this helpful
Very good service and advice received from Ashleigh Grove. Overall team support during a difficult time has been very good and professional from Ludlow Thompson....
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“Roy Stewart - Ludlow Thompson BowRoy was pr......”

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Jun 22,2020
Minithumbup
By: 'Sabina'
Jun 22,2020
0 people found
this helpful
Roy Stewart - Ludlow Thompson Bow Roy was prompt, professional and made us feel at ease. He was able to provide the key information we needed to make our viewing useful and efficient....
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“Bow Quarter flat sale...”

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May 31,2020
Minithumbup
Terence
By: 'Elizabeth'
May 31,2020
0 people found
this helpful
The team at Ludlow Thompson did a great job of selling our property, in particular Terence Cunningham and Umar Ikram....
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“Alex Vine was excellent, went the extra mile ......”

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Apr 14,2020
Minithumbup
By: 'A'
Apr 14,2020
0 people found
this helpful
Alex Vine was excellent, went the extra mile time and time again bringing my flat to a successful sale. I would thoroughly recommend him to look after you and selling your property....
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“Very worthy Praise to the guys at Ludlow Thom......”

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Mar 25,2020
Minithumbup
By: 'Violet'
Mar 25,2020
0 people found
this helpful
Very worthy Praise to the guys at Ludlow Thompson for selling my property in a challenging climate. I had been listed with another agent for a few mts with no results. Alex Vine contacted me & persuaded me to list my property with them (best thing ...
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“Iv Just purchased a flat in Gowlett Rd Se15 ,......”

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Mar 03,2020
Minithumbup
By: 'Jason'
Mar 03,2020
0 people found
this helpful
Iv Just purchased a flat in Gowlett Rd Se15 ,I dealt with Olivia at the lordship lane office . She has been fab throughout the transaction , keeping me updated and helping me deal with any problems . Thank you for a 5 star service. I would highly recommend ...
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“I have been extremely impressed with the serv......”

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Jan 24,2020
Minithumbup
Kern
Kerl
By: 'Jaz'
Jan 24,2020
1 people found
this helpful
I have been extremely impressed with the service which has been faultless. The lettings team have been professional throughout the engagement. They have been supportive and provided excellent guidance and assistance and showed they cared about my concerns by tailoring the service that has met ...
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“I highly recommend using Ludlow Thompson. W......”

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Jan 23,2020
Minithumbup
Terence
By: 'Daniel'
Jan 23,2020
0 people found
this helpful
I highly recommend using Ludlow Thompson. We had a very good experience using the team which was managed by Terence Cunningham, he was involved with all aspects of our sale from the initial viewing right the way through to completion, he pushed the solicitors to ...
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“Abigail has always been professional, diligen......”

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Jan 16,2020
Minithumbup
Abigail
By: 'Rachel'
Jan 16,2020
0 people found
this helpful
Abigail has always been professional, diligent and attentive in relation to my contract. I have never hesitated to contact her when needed and am always provided with a quick response!...
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“Had a great experience buying a property with......”

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Jan 09,2020
Minithumbup
Terence
By: 'Louise'
Jan 09,2020
0 people found
this helpful
Had a great experience buying a property with Ludlow Thomspon, Roy and his manager Terence have been great throughout the process. They have been super helpful and have come back to any enquiries or issues I've had super quickly. Would definitely recommend them!...
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“Roy Stewart was incredibly helpful and patie......”

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Dec 17,2019
Minithumbup
By: 'Naomi'
Dec 17,2019
0 people found
this helpful
Roy Stewart was incredibly helpful and patient, he showed me a few properties and was very accommodating in ensuring I was able to view the property I eventually bought on numerous occasions. He was knowledgeable on the area and was not pushy with the sale. ...
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“I had the pleasure to work with Roy Stewart. ......”

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Dec 16,2019
Minithumbup
By: 'Kusstatscher'
Dec 16,2019
0 people found
this helpful
I had the pleasure to work with Roy Stewart. Great Service and excellent agent. Very responsive and always available. Can only reccomend....
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“Having moved from a well-known internet-based......”

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Dec 09,2019
Minithumbup
Terence
By: 'Rich'
Dec 09,2019
0 people found
this helpful
Having moved from a well-known internet-based estate agent (having had a terrible experience), we had a really excellent experience with Ludlow Thompson, and particularly with Terence and Roy. All estate agents I have encountered have been very strong in getting you to list your property, ...
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“Abigail has been pleasant and professional th......”

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Dec 05,2019
Minithumbdown
Abigail
By: 'Rebecca'
Dec 05,2019
0 people found
this helpful
Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We ...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4

London, SW17

London, N4

London, SE22

London, SE13

London, E3

London, E1

London, SW9


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