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“Excellent partnership...”

Oct 16,2018
Minithumbup
Martin
Mark
By: 'Peter Linton'
Oct 16,2018
0 people found
this helpful
Both Martin and Mark from start to finish were very professional and protected my interests, as Seller, to the full. They responded quickly and efficiently to all tasks required of them and their courtesy was outstanding. They never failed to return a telephone call, and ...
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Comment on agent fees
Agency fees were very reasonable considering the amount of work it entailed.
Was this helpful? Yes

“Great service...”

Oct 15,2018
Minithumbup
Emma
By: 'Nimra'
Oct 15,2018
0 people found
this helpful
Emma provided an excellent and very personal service, and I'm very grateful that she was the estate agent that helped me get my first property. She understood my preferences immediately and helped to shortlist flats that I'd be interested in. Emma was also ...
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“Helpful and...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Angelica'
Oct 10,2018
0 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful and...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Angelica'
Oct 10,2018
0 people found
this helpful
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through ...
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Comment on agent fees
Good
Was this helpful? Yes

“Efficient...”

Oct 10,2018
Minithumbup
William
Michael Rourke
By: 'Kodie Schultz'
Oct 10,2018
0 people found
this helpful
I've just recently moved here from Australia and William found us the perfect house which met our needs 100%. He made our international move so simple, efficient and stress-free!...
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Comment on agent fees
Good
Was this helpful? Yes

“Very satisfied...”

Oct 06,2018
Minithumbup
Michael Rourke
Kern
By: 'Paul'
Oct 06,2018
1 people found
this helpful
I have waited almost a year after first listing the property before posting a review. Overall I've been very happy with the service and support. I have appreciated it. A thorough approach to finding tenants, proper referencing, prompt response on a couple of small ...
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Comment on agent fees
A little on the high side
Was this helpful? Yes

“property management...”

Oct 04,2018
Minithumbup
Abigail
By: 'Bill'
Oct 04,2018
0 people found
this helpful
Of all the property management agents I have dealt with at the Head Office, Abigail is easily the best. She has been very good at following up queries for me, always returns calls and doesn't leave problems unresolved. While I have had some issues ...
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Was this helpful? Yes

“Useless and incompetent....”

Oct 04,2018
Minithumbdown
By: 'Annon'
Oct 04,2018
0 people found
this helpful
Useless and incompetent. Extremely high agency fees to which I have no idea what they are used for due to the complete incompetence of the "property managers" who are unable to work out simple maths. Communication is almost none existent, no telephone numbers ...
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Comment on agent fees
Ludlow's agent fees = day light robbery.
Was this helpful? Yes

“Resilient - One word that describes Abigail...”

Oct 04,2018
Minithumbup
Abigail
By: 'Zahndri'
Oct 04,2018
0 people found
this helpful
Since my first interaction with Abigail, I experienced Abigail as really helpful and friendly. The previous contact person I had to contact for my rent collection moved on and Abigail became the new contact person for me. Due to unforeseen circumstances, I had to end ...
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Comment on agent fees
No fees were applicable in this instance
Was this helpful? Yes

“Clear and excellent communicator! Always in the loop!...”

Oct 03,2018
Minithumbup
Abigail
By: 'Eleanor Hall'
Oct 03,2018
0 people found
this helpful
Abigail was a stand out agent for us in our time with Ludlow Thompson. Other agents we had encountered took a long time to reply, left out details and were very vague, however we found Abigail to be the complete opposite! She was amazing in ...
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“Fantastic Service...”

Oct 02,2018
Minithumbup
Fabian
By: 'Pang'
Oct 02,2018
0 people found
this helpful
Fabian Akinola at the Bow Office assisted me with my tenant search. I am impressed at the professionalism of Fabian and his team. They have a broad data base of tenants and are highly recognised in the market. They managed to help me to secure ...
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Comment on agent fees
Good
Was this helpful? Yes

“False information...”

Oct 01,2018
Minithumbdown
Anne
By: 'Disappointed Tenant'
Oct 01,2018
1 people found
this helpful
During the viewing of our flat we asked directly whether the flat could be moved out of 12 months after moving in. The agent said yes, that we could be out of the flat after 12 months using the break clause. We then put down the £100s ...
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Comment on agent fees
It is unclear what the tenant gains from the fee of over £1000. The deposit required to make an offer is ridiculous, it should be lower and the contract should be available before requiring this deposit. Fees of £500+ to change a tenants name in the agreement is also ludicrous.
Was this helpful? Yes

“Excellent Staff...”

Oct 01,2018
Minithumbup
William
By: 'Mjay'
Oct 01,2018
1 people found
this helpful
Excellent customer service all round, very reliable and dependable, polite and extremely patient. Wound give a 10 star if possible!! Made the transition in to UK so much easier !!...
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes

“Very good service...”

Sep 28,2018
Minithumbup
Emma
By: 'Will'
Sep 28,2018
0 people found
this helpful
I had a very good experience with Emma Nettleingham from Ludlow Thompson's Bow office, who was very helpful in securing a quick and smooth sale of a 1 bedroom property in Poplar. I was very happy with her professionalism and with the result that was ...
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“Friendly and Professional...”

Sep 26,2018
Minithumbup
Emma
By: 'Eimear & Ryan'
Sep 26,2018
0 people found
this helpful
We were first time buyers and Emma was very helpful throughout the process, from finding the perfect property to helping us reach completion. She was very friendly and professional and was always contactable. We are extremely pleased with the service she provided and would highly ...
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Was this helpful? Yes

“Sculpture House...”

Sep 24,2018
Minithumbup
Claire
By: 'Emilie'
Sep 24,2018
0 people found
this helpful
After calling, we got to see the flat the next day. Everything is well organised and well prepared. Just the apartment, it is not entirely cleaned, but that's ok. Claire is so professional and patient and responsible. Moved into the new apartment within one ...
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Comment on agent fees
there's one administration fee, which costs about 1.5 week rent. it is quite expensive but worth it. we got good service.
Was this helpful? Yes

“AWFUL - NEVER AGAIN !!!...”

Sep 24,2018
Minithumbdown
By: 'Unhappy Tenant'
Sep 24,2018
1 people found
this helpful
If you can - use someone else, these agents are what give the industry their bad name. They cut corners, NEVER EVER return calls/emails and basically are just an awful Estate Agents. Customer service? I don't think they know what that means. One ...
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Comment on agent fees
Extremely pricey - They do absolutely nothing or what they do do is done badly, late and probably not required.
Was this helpful? Yes

“Excellent...”

Sep 23,2018
Minithumbup
Terence
Emma
By: 'Caroline'
Sep 23,2018
0 people found
this helpful
Emma and Terence worked extremely hard to get as many people through the door as possible while my flat was on the market and were both very pleasant to deal with. Emma was indefatigable in pushing the sale of my property through to completion. Very ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick sale and great service...”

Sep 21,2018
Minithumbup
Emma
Terence
By: 'K and G'
Sep 21,2018
1 people found
this helpful
These guys were great from start to finish. The house sold very quickly, and we were happy with how they communicated throughout the process. They pushed when they needed to get things done when it came to exchange and completion. Really felt like they worked ...
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Comment on agent fees
Appropriate fees
Was this helpful? Yes

“Outstanding Professional...”

Sep 21,2018
Minithumbup
Samuel
By: 'Anonymous'
Sep 21,2018
0 people found
this helpful
I had the pleasure to work with Sam during my search for a replacement tenant for a property I was living at. It was a tedious long process that required me to follow up with Sam on a daily basis, some times even twice a ...
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Was this helpful? Yes

“Fabian Akinola...”

Sep 21,2018
Minithumbup
Fabian
By: 'Timmy'
Sep 21,2018
0 people found
this helpful
Fabian was absolutely great! We were looking for a place ASAP (the London housing market is a jungle) and he was so accommodating to our hectic needs. He was always quick to reply to any questions and helped us find and secure a great new ...
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Comment on agent fees
Honestly all agency fees are fairly high, but considering what Fabian did for us and how hard he worked to sort all the paperwork (in less than a week I might add!) is was worth every penny.
Was this helpful? Yes

“Frankly appalling...”

Sep 18,2018
Minithumbdown
By: 'Hartigan'
Sep 18,2018
1 people found
this helpful
I lived in a Ludlow Thompson managed property for over a year. Their management of the property has been consistently poor. They will not address issues with the property. An example of the awful and dishonest service: We verbally agreed some changes had to be ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Review...”

Sep 18,2018
Minithumbup
By: 'Varun'
Sep 18,2018
0 people found
this helpful
Both Sharan and Sarah were great. Very helpful and kept me informed throughout the process. Sharan was well informed of the property she was liaising with for me which was helpful as well....
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Comment on agent fees
Fees are too expensive
Was this helpful? Yes

“A very smooth experience...”

Sep 17,2018
Minithumbup
Emma
By: 'S Rahim'
Sep 17,2018
0 people found
this helpful
Emma Nettleingham was the agent I was liaising with for my property search. She was always extremely helpful from start to completion. Her approach to ensuring everything came together for both parties was great. I strongly recommend working with her. Next time I use Ludlow ...
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Was this helpful? Yes

“Flat purchase...”

Sep 15,2018
Minithumbup
Mark
By: 'Aneliya'
Sep 15,2018
0 people found
this helpful
We bought our first flat with Mark and the experience we had with him was great. He was very open and professional and helped us make an informed choice after a poor experience we had in the past with other agents. Mark also recomended solicitors, ...
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Was this helpful? Yes

“Very good agents!...”

Sep 14,2018
Minithumbup
Terence
Emma
By: 'Peter'
Sep 14,2018
0 people found
this helpful
I worked with Emma Nettleingham and Terence Cunningham on my recent property sale. I've worked with agents in the past both in London and outside and have had mixed experiences. However, I found both Emma and Terence to be very professional, helpful and accessible, ...
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Comment on agent fees
They are about average for London estate agents.
Was this helpful? Yes
Sep 13,2018
Minithumbup
William
By: 'Andy McGuffie'
Sep 13,2018
1 people found
this helpful
Initially very efficient and helpful service from William who helped me to make a move back to the UK from abroad with the minimum of hassle. Very happy with my new apartment in Wandsworth. The letting process was smooth and clear with all legalities fully ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Superb dealings with Mr Kern...”

Sep 13,2018
Minithumbup
Kern
By: 'A L'
Sep 13,2018
0 people found
this helpful
Superb service from Mr Kern Rhoden. Managed to acheive £50 above the asking price on one of our rental investments in South Wimbledon. Worked extremely hard from start to finish and we will use him again,,thank you for your help....
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“Awesome, hands-on service...”

Sep 09,2018
Minithumbup
Claire
By: 'Waldi'
Sep 09,2018
1 people found
this helpful
We were pretty stressed to get a place with specific specifications and within a tight time window, and Claire (from the Dock Street office) really went out of her way to get everything sorted for us. We're very appreciative, and thanks to her attention ...
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Comment on agent fees
Our fees were very reasonable
Was this helpful? Yes

“Excellent...”

Sep 07,2018
Minithumbup
Abigail
By: 'JasperW'
Sep 07,2018
0 people found
this helpful
This tenancy was full of complications which Abigail was pro-active in trying to resolve. She was good in keeping me updated with the progress. We were unfortunately dealing with agents who let out our property and dealt with our tenants who were economical with the ...
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Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1236 82 3367 197 527 10 597 6 356 44

Agent Fees

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Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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