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No description available.
Jul 04,2016
Minithumbup
By:
Jul 04,2016
Featured Review
0 people found
this helpful
5 Star Real Estate Agent! Thanks for finding my dream flat. Overall it was a smooth and fast experience and I would recommend ludlowthompson again....
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Comment on agent fees
medium/ bad (400 GBP) // Foxtons is actually cheaper
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
Featured Review
0 people found
this helpful
Mackenzie was very efficient and helpful in her dealings with me. She made what can often be a stressful time relatively painless! Thank you for all your help, I would happily use your firm again....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
Featured Review
0 people found
this helpful
From the outset Terence was knowledgeable and set realistic expectations with regard to the price that would be achieved. I was updated regularly and when stumbling blocks were met he and his team acted swiftly in dealing and closing them out. Their drive and persistence ensured that the completion of the sale went swiftly. Many thanks....
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What agent could do to change your mind?
Not the cheapest but you get what you pay for.
Comment on agent fees
Not the cheapest but you get what you pay for.
Was this helpful? Yes
Jun 29,2016
Minithumbup
By:
Jun 29,2016
Featured Review
0 people found
this helpful
Fast and reliable service from Daniel - great guy, very friendly and helpful. Great communication throughout - got us he lowest price their office has seen in 6 years! Would definitely recommend....
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Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
Featured Review
0 people found
this helpful
From my personal experience, Mr Pink is an outstanding lettings agent with a great attitude towards his work which was clearly his passion. He guided me through the process of renting as this is my first let and prevented the landlord exploiting the fact that I am new to the market aswell as a student....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
William and Michael have done Ludlow-Thompson proud, they are professional, and worked swiftly and efficiently in finding me a place to live....
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What agent could do to change your mind?
Fees were average.
Comment on agent fees
Fees were average.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Sophie was very helpful and quick in making responses and communication was very good. Prompt and the service provided by her was very much appreciated....
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Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I recently rented out my flat for the first time and Nicola made what could have been a stressful process feel fairly painless and straight forward. Nicola was reassuring through out and always excellent at updating me and getting back to any email or call. I would highly recommend Nicola when letting out your flat....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I met with a number of local agents over the last 12 months, Fabian was the only one that appeared to be interested in enabling me achieving my goals. He continually kept in touch and kept me informed as to what was going on. We met on numerous occasions and he was always punctual and never not turned up unlike other local agents. This is extremely important if you're very busy and/or working to strict time-lines. Fabian was very helpful and I highly recommend him....
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Comment on agent fees
Slightly on the high side but they do what they promise.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I can say that Steven Marsh is the most professional estate agent that I have ever had to deal with. He was always the first person of contact whenever I had any questions....
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Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
I would really like to say a tremendous thank you to Maria, tenants were found for my property in a matter of days due to Maria's hard work, I will most definitely be recommending Maria and once I have purchased more properties I will certainly be back to work with Maria again, she really is a credit to ludlowthompson !...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2016
Minithumbdown
By:
Sep 26,2016
0 people found
this helpful
David was really nice, helpful, understanding all through the process. He took time to explain extensively and clearly the in and outs of the tenancy....
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Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
David has been the most professional agent I've ever encountered. He spent much time making the process as smooth as possible....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Will did a pretty solid job on securing us a place. We were unsure of the process in the UK but he seemed to want to help us in the process. We were probably difficult, having no credit rating in the uk having just arrived but he pushed through and we're really pleased with the place. The process is ridiculous, but Will was helpful....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Abel took over from Tom when, as it happened, Tom was on holiday and new tenants were moving in. Both Abel and Tom were very helpful in managing the process always keeping me up to date with the viewings and referencing etc. Abel had to deal with some issues arising from the changeover but these were dealt with relatively smoothly....
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Comment on agent fees
The fees are necessary to ensure the necessary checks are made to provide peace of mind especially if you are striving to be a reasonable landlord.
Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Claire was an amazing agent who always answered our questions and queries as fast and effectively as possible. For renting our first flat, Claire was great at guiding us through the whole process....
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What agent could do to change your mind?
good.
Comment on agent fees
good.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
As with the previous tenancy, Fabian and LT were absolutely fantastic. On both occasions they found me a tenant very, very quickly and progressed the paperwork very efficiently and professionally. The information I was given was perfect and they were very forthcoming in terms of my queries and aspects that I wanted to negotiate. Excellent all round....
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Comment on agent fees
There were some special circumstances with the change of tenancy and LT were really great about offering some really competitive fees that I was very happy to accept. They didn't have to do this, but they did. Thank you.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Initially I was very pleased with the service. Once we put a deposit down, this service depleted. I was upset by hearing the day before we were due to move that the move in day would be changed. I had to find somewhere to stay that night because I live in Newcastle. I was not offered any help with this. Overall, they most answered phone calls and emails efficiently....
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Comment on agent fees
They were average
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Daniela was good, she helped us to put through our offer and close the deal for us quickly. I would say we were a bit surprised by the size of the agency fees, but Daniela herself certainly helped us to get our place sorted when there were a couple of hiccups....
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What agent could do to change your mind?
Agency fees were a bit on the high side, and slightly blindsided us when we were already in the process of making an offer.
Comment on agent fees
Agency fees were a bit on the high side, and slightly blindsided us when we were already in the process of making an offer.
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Ria was fantastic in sorting out the references in a quick and helpful manner. I was kept informed in a clear way everything I needed to produce....
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What agent could do to change your mind?
Fine
Comment on agent fees
Fine
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Being students and newbies to renting property, Abel was extremely relatable and insightful. He helped us massively in getting our property for a bargain price as well. Tom was also very pleasant to work with, and was particularly helpful in the final stages of securing the property....
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What agent could do to change your mind?
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
Comment on agent fees
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I am the guarantor for a tenant. Kenny was very helpful and polite throughout. He was very quick to answer queries we raised, whether by phone or email. I was impressed that it only took 9 days from when the offer was put in to the entry date....
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Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
William and Michael have been helpful throughout the process, in particular chasing up the landlord when they were not replying to messages....
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What agent could do to change your mind?
They seem to be in line with what others are charging.
Comment on agent fees
They seem to be in line with what others are charging.
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Very helpful and reassuring when signing agreements etc. Efficient and fast at responding to emails. Good house, simple to move in etc....
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What agent could do to change your mind?
I don't know what the fees are normally like but it was quite expensive.
Comment on agent fees
I don't know what the fees are normally like but it was quite expensive.
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Christiana is a very competent employee, gets on with the job required, is most knowledgable and extremely helpful! I've dealt with a couple of your employees and she has been the most proficient of all 3. She's truly an asset to your industry! I'm one hundred percent satisfied with the results she gave me!...
read full review
What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Fabian is fabs. I have let out a property through Fabian before, and this time I decided to come back to Fabian again as he was 100% trustworthy and professional....
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Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Very kind and helpful with arranging the property viewing and move in date, flexible with times and dates when moving in....
read full review
Comment on agent fees
Quite high
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Christos provided a great service and was very kind and helpful throughout the whole process. Because of the great letting experience I had with him I would for sure rent from Ludlow Thompson again and definitely recommend him to people I know....
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What agent could do to change your mind?
It was ok.
Comment on agent fees
It was ok.
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Overall everyone was very friendly especially at the first viewing when we asked to come straight back to the office to put in an offer. They got back to us with phone calls and most emails. They helped us understand throughout the whole process and answered all the annoying questions we asked over and over!...
read full review
Comment on agent fees
One of the lowest fees we came across so good.
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
William was friendly, a good communicator and he responded quickly to all our queries. He was a little late for our initial viewing but he more than made it up to us by securing a great flat for us. I would highly recommend William....
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Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Ria was very professional and courteous in her emails. Communication was very prompt and I was kept informed as to what was needed from me and and informed once received....
read full review
Comment on agent fees
As with all Agent's fees, quite expensive!
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Ria completed our referencing very promptly and also responded promptly to questions asked. Ria made the processes go very smoothly. I thought it would be a hassle but it was over before I expected....
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Having been relocated abroad, we wanted to have an agent who can let and look after our house while we were away. We interviewed a number of letting agencies and eventually chosen Ludlow Thompson Canada Water as we felt that the letting manager David Huynh had fully understood our requirements. Things wasn't entirely smooth from initial viewings, negotiations till the signing of the contract but it had worked out fine eventually, owing to David's patience and keeping good communications with us....
read full review
What agent could do to change your mind?
Fair
Comment on agent fees
Fair
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Generally excellent service and communication. Had a slight issue with being able to open documents but was quickly resolved and completed....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Very helpful, patient and courteous. Dealt with us with understanding as we helped our son transition to London to start a postgraduate degree course. We felt we were in good hands!...
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What agent could do to change your mind?
OK, I think.
Comment on agent fees
OK, I think.
Was this helpful? Yes

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Lettings Negotiator/Trainee
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Lettings Negotiator/Trainee required for busy office in Dulwich SE22

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Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, E1 8JN

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London, SE22 8EP

London, SW17 0RN

London, SW19 7NA

London, SW9 0JG

London, W3 9NN

London, NW6 7QE

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