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    Alexander
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    Jacob
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    Darnell
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    Stephen
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    Tony
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    Terence
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    Haider
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    Jibby
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    Noel
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    Andrew
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    Debbie
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    George
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    Kirsty
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    Cezary
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    Joy
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    Aaron
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    Fabian
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    Sushmita
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    Sophie
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    Alexandre
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    Coral
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    Egypt
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“ Great service... ”

Jun 19,2018
Minithumbup
Emma
By: 'Alex'
Jun 19,2018
0 people found
this helpful
We dealt with Emma during our flat purchase - she was extremely professional and friendly and when the sale process was held up by the solicitors, she acted as the intermediary to speed things up, which helped no end. We were very happy with the ...
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Was this helpful? Yes

“ Great Negotiator... ”

Jun 17,2018
Minithumbup
Martin
By: 'ZY'
Jun 17,2018
0 people found
this helpful
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent...
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“ Quick and efficient... ”

Jun 13,2018
Minithumbup
Martin
By: 'Matt'
Jun 13,2018
0 people found
this helpful
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I had....
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“ Very professional and friendly - great local knowledge!!!... ”

Jun 12,2018
Minithumbup
Joshua
By: 'Jamie Willow-Smith'
Jun 12,2018
0 people found
this helpful
Joshua from LudlowThompson Bow has been great in aiding us for our property search. He is very professional yet friendly and very personable. His knowledge on the area is also second to none. I would definitely recommend him to anyone looking for a flat to ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Tenacious & Diligent... ”

Jun 09,2018
Minithumbup
Terence
Emma
By: 'Col & Di'
Jun 09,2018
0 people found
this helpful
We had a probate sale of our late fathers empty house. We had 2 buyers drop out over 7 months but the teams who were very local kept plugging away and handled very sensitive negotiations and dealt with everything including all the viewings and finding us a ...
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Comment on agent fees
Very reasonable for the excellent hands -on service provided.
Was this helpful? Yes

“ Fantastic... ”

Jun 06,2018
Minithumbup
Ross
By: 'Carl'
Jun 06,2018
1 people found
this helpful
Ross has gone above and beyond his duty with us as tenants over the years. We really appreciate all his help. Thanks again....
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“ Very good support... ”

Jun 05,2018
Minithumbup
Kerry
By: 'Canco99'
Jun 05,2018
0 people found
this helpful
The agency followed us throughout the all processess and they were always ready to help or explain to us what we should have done next....
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“ Friendly and efficient service... ”

Jun 01,2018
Minithumbup
Nicola
Darnell
By: 'Nicola'
Jun 01,2018
0 people found
this helpful
I would definitely recommend Nicola because she is both friendly and professional. She was full of good advice and worked hard to find us tenants quicker than expected....
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Comment on agent fees
Ok!
Was this helpful? Yes

“ Best viewing I've had in London!... ”

May 31,2018
Minithumbup
Euan
By: 'Alexander Hurmuzov'
May 31,2018
0 people found
this helpful
Euan was incredibly helpful and friendly, and the flats we saw were very good as well! I'm honestly quite thankful to him....
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Comment on agent fees
Not unreasonable.
Was this helpful? Yes

“ Cleaned up the mess left by another branch to help us. and to k... ”

May 31,2018
Minithumbup
Jesse
Joshua
By: 'Daniel Strang'
May 31,2018
0 people found
this helpful
Great customer service, hope they keep up this standard in the future. Had to deal with our complaint caused by another agent from another branch and were quick and efficient. Thank you!...
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“ Really great service... ”

May 30,2018
Minithumbup
Terence
Emma
By: 'David'
May 30,2018
0 people found
this helpful
Terence and Emma at Ludlow Thompson did a great job of selling our 2-bed flat in Bow. We had previously attempted to sell through an online estate agent but in the prevailing market, this didn't get us an offer we were prepared to accept. ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Great agents for my recent house purchase... ”

May 30,2018
Minithumbup
Martin
Mark
By: 'Carl Lewisham'
May 30,2018
0 people found
this helpful
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale ...
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“ Friendly professional and responsive... ”

May 29,2018
Minithumbup
Jibby
Joao
By: 'David'
May 29,2018
0 people found
this helpful
I have used Jibby for a number of years now and he is always responsive and eager to secure good tenants quickly.Jibby was ably assisted by Joao this time round too, excellent service...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Excellent service... ”

May 29,2018
Minithumbup
Tony
By: 'Nisrin'
May 29,2018
1 people found
this helpful
Professional, attentive, patient and a joy to work with ! Cant recommend Tony enough... i have worked with him on more than one property and he s always shown consistency. He s highly regarded...
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Was this helpful? Yes

“ Ibukun is amazing!... ”

May 29,2018
Minithumbup
By: 'Margaret'
May 29,2018
0 people found
this helpful
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us ...
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Comment on agent fees
good.
Was this helpful? Yes

“ Good Quality service... ”

May 23,2018
Minithumbup
Kerry
By: 'Christopher Leigh'
May 23,2018
0 people found
this helpful
Really helpful. Have no complaints. Were prompt and provided everything needed. I would happily use Kerry in the future. Good experience....
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Comment on agent fees
Very helpful and polite. Highly recommended.
Was this helpful? Yes

“ HAIDER... ”

May 23,2018
Minithumbup
Haider
By: 'CARLOS'
May 23,2018
0 people found
this helpful
Haider has been very professional and always willing to help with everything . I recommend him without a shadow of a doubt...
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“ Great... ”

May 23,2018
Minithumbup
By: 'JC1'
May 23,2018
0 people found
this helpful
I have had a good experience with the staff and found a great house through them. Thank you very much!...
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Was this helpful? Yes

“ Quick response to questions and informative... ”

May 23,2018
Minithumbup
Kerry
By: 'BS'
May 23,2018
0 people found
this helpful
My overall experience with the agency stuff is really positive. Very friendly, ready to help and prompt answeres to all email communications. However, I felt the new starters should have been given more guidelines when they start showing properties and meeting with clients, to assist ...
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Comment on agent fees
It is on the high side of the scale, and not all have been processed yet to comment fully. I can only hope there are no hidden charges showing up later.
Was this helpful? Yes

“ Excellent, helpful, attentive... ”

May 22,2018
Minithumbup
Kerry
By: 'Lily'
May 22,2018
0 people found
this helpful
Very helpful terms of information and good communication throughout. Easy access to website and straight forward to navigate around. Staff member was also very helpful when filling out information....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Electrical rewire... ”

May 18,2018
Minithumbup
Andrew
By: 'Hung Nguyen'
May 18,2018
0 people found
this helpful
A recent small repair revealed many electrical faults in my property done by a previous contractor. Andrew quickly passed on the new contractors advice for complete re wiring. The job was done professionally with issuance of certification for our peace of mind. As I cannot ...
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Was this helpful? Yes

“ Rented without hassle... ”

May 17,2018
Minithumbup
Michael Rourke
By: 'SimonC'
May 17,2018
0 people found
this helpful
Michael got everything sorted and our flat in Balham rented quickly at the price that he estimated and helped us with all of the hand-holding through paperwork associated with getting the new tenant in, deposit schemes and the rest. Very satisfied....
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Was this helpful? Yes

“ Kerry Lindsay review... ”

May 16,2018
Minithumbup
Kerry
By: 'MA'
May 16,2018
1 people found
this helpful
Very good and smooth experience - helpful, informed and responsive. Fees is reasonable as well. She is definitely recommended for the future....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Wonderful!... ”

May 16,2018
Minithumbup
Aaron
By: 'Charlotte'
May 16,2018
0 people found
this helpful
Really helpful, accurate information given and easy to talk with. Broke down the steps required and made the whole experience quick and easy....
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Was this helpful? Yes

“ Great service from Kerry for referencing... ”

May 16,2018
Minithumbup
Kerry
By: 'Emma'
May 16,2018
0 people found
this helpful
Kerry contacted myself and my flatmates about our referencing. She was very clear about what was needed and attentive to questions and responses. She was understanding of any minor issues and used her better judgement and common sense rather than following a script which was ...
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Comment on agent fees
The fees are high for Ludlow Thompson (almost shockingly so) but so far the service I have received has been very good and all their checks diligent.
Was this helpful? Yes

“ Very good experience... ”

May 16,2018
Minithumbup
Kerry
By: 'TeodoraK'
May 16,2018
1 people found
this helpful
Kerry Lindsay was very helpful and efficient conducting the referencing process for our apartment. I would recommend to a friend....
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Comment on agent fees
NA
Was this helpful? Yes

“ Slow, unresponsive, unhelpful... ”

May 16,2018
Minithumbdown
By: 'ValSal'
May 16,2018
0 people found
this helpful
Dealing with *them throughout our tenancy has been a struggle. She is hard to reach and unresponsive to e-mails. The way she has dealt with the return of our deposit on behalf of the landlord is sloppy and does not inspire trust, being unable to ...
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Comment on agent fees
Excessive fees are charged for moving in, renewing contract, and checking out - especially considering that they lack any sort of responsiveness of responsibility.
Was this helpful? Yes
By: ludlowthompson
May 17, 2018
View all comments (1)
Dear ValSal, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could address your concerns in an email to our Customer Services department at customerservices@ludlowthompson.com s ...

“ Joao and Jibby... ”

May 15,2018
Minithumbup
Joao
Jibby
By: 'ALEX'
May 15,2018
0 people found
this helpful
Outstanding work from Joao and Jibby. Did a brilliant job screening tenants, sorting paperwork etc etc. All in all made renting my flat a breeze....
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Comment on agent fees
fine
Was this helpful? Yes

“ Fast and friendly service... ”

May 12,2018
Minithumbup
Jesse
By: 'Marta Nikołajuk'
May 12,2018
1 people found
this helpful
I am very happy with a service provided by Jessie. He shown us a house and within one week we moved in. Very enthusiastic and professional person. Highly recommend Bow office....
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Comment on agent fees
Good
Was this helpful? Yes

“ 8 Cranhurst Road... ”

May 11,2018
Minithumbup
Sushmita
Kerry
By: 'Jake Cook'
May 11,2018
0 people found
this helpful
Sushmita was very attentive and showed a passion and caring approach to dealing with the referencing and set-up processes of replacing an existing tenant at property 8 Cranhurst Road, Willesden Green, London. I am happy with her professional approach to her work and would recommned her ...
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Comment on agent fees
The agent fees were a reasonable amount.
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1215 78 3341 188 518 9 592 6 353 44

Agent Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

London, SW9

Worcester, WR4

London, SW19

London, SW17

London, SE22

London, N4

London, E3

London, E1

London, NW6

London, SE13

London, W3


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172 High StreetActon, London W3 9NN
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Apex House
Unit 4, Berkeley Business Park, Wainwright Road, Worcester WR4 9FA
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Bow
634-636 Mile End Road, London E3 4PH
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Canada Water
(Canada Water) Unit 2 Montreal House, Surrey Quays Road, London SE16 7AQ
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(Docklands Office/Branch)3-5 Dock Street, London E1 8JN
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81-83 Lordship Lane, London SE22 8EP
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8 Blackstock Road, London N4 2DL
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172 High St, London W3 9NN
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258 Lewisham High Street, London SE13 6JX
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(Oval Office/Branch)12 Clapham Road, London SW9 0JG
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62 Tooting High Street, London SW17 0RN
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