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Jan 04,2017
Minithumbup
By:
Jan 04,2017
Featured Review
0 people found
this helpful
A big thank you Coral for helping us find our new flat. The service was professional and she helped to push the transaction through when there were delays. Would recommend purchasing a property through them....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
Featured Review
0 people found
this helpful
Nicola recently helped me and my sister to rent a flat in Battersea..She is very professional and gave us great service.We are happy in the new flat...thank you Nicola!...
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
Featured Review
0 people found
this helpful
Must I start off by thanking Ludlowthompson for providing me with a supreme service! - We need more amazing agents like Abel. Young agents who are genuine, affable and humble!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
Featured Review
0 people found
this helpful
Abel gave us excellent service, he was always available to answer our calls and doubts even though our difference in time. He even worked after office hours or in his day off in order for us to have the contract on time....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
Featured Review
0 people found
this helpful
Bhavik has been extremely helpful (even interrupting family birthday celebrations at the weekend to accomodate our awkward hours of availability). He has a highly professional attitude and has explained all the steps clearly to us as landlords. We are finding him indispensible!! Best wishes, Jackie and Vittorio...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Both William and Michael have been incredibly helpful throughout the whole process of finding us a property we would be happy with. Could not recommend them enough, really lovely guys, very professional and have made he whole process stress free. Genuinely the best estate agents I have worked with!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
William and Michael were both incredibly helpful and attentive. They were interested in finding the most suitable property for us and were not at all pushy. I would definitely recommend using these agents....
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
We recently worked with Joshua as he helped us to find a new property to let. It was an absolute pleasure to deal with such a well mannered, conscientious and professional agent who went well above and beyond what one could reasonably expect from any agency in order to broker a deal that was in the best interests of both parties. I sincerely doubt that I would be able to find another agent with such a professional mentality and dedication to their work. We enter our tenancy holding Ludlow Th...
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Comment on agent fees
Whilst they were set at a point that we initially considered to be at the higher end of the spectrum, Josh made concessions to help broker the deal which ultimately reflected a very satisfying deal.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Very helpful, went beyond what's expected to help us out. Professional and personable. Easy to contact and quick to reply....
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Comment on agent fees
High fees but negotiated
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Philip and Mark were fantastic throughout the whole process. They were friendly, informative and responsive to chasing the Vendor and his Solicitor to ensure we exchanged and completed on time. I was thoroughly impressed and would have no hesitation to recommending them to friends in the future (I have already recommended Ludlow Thompson to a friend of mine looking in the area)....
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Was this helpful? Yes
Jan 14,2017
Minithumbup
By:
Jan 14,2017
0 people found
this helpful
I was extremely pleased with the service I received from Ludlow and Thompson. Kirsty and Georgina were both professional and supportive every step of the way with the sale of my property and were responsive at all times to my many enquires. I would highly recommend them....
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Comment on agent fees
Good.
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
We found Terence very flexible and helpful and appreciated him going the extra mile for us. In a process that has very few positive aspects to it (until it is finally all over and you can move in!), it was refreshing to deal with Terence....
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Comment on agent fees
n/a
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
The service from Ludlow Thompson was fantastic and I would highly recommend them to anyone looking-to-buy. All my questions were answered immediately and Georgina was very informative when showing me around properties. She was very friendly and helpful. Kirsty followed up after I had put an offer in and was always there to answer any questions I had. I had a very positive experience all round....
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Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Abigail was a pleasure to deal with, super attentive, extremely helpful and communicative at all times. She's a natural in the industry it appears....
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Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
1 people found
this helpful
Exceptional service by LudlowThompson. Making a professional first impression and delivering on the service that they promised. Throughout the sale they went above and beyond from the initial viewings, securing an excellent offer and the expert handling of the conveyancing process. Philip Bartlett and his team were excellent. If you are looking to sell your property, avoid the corporates promising the earth and under-delivering and go with a trusted team who genuinely care....
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Comment on agent fees
Competitive fee but worth every penny.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
I found the service provided by tony and the City/Docklands team at Ludlow-Thompson to be excellent from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
We were extremely pleased with our interactions with Ludlow - very good. Reliable, good at returning calls, not unduly pushy and very supportive when required. A very impressive outfit....
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Comment on agent fees
Unknown - we bought.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Thanks to the pair. Looked to help with good communication throughout. Recommended a solicitor to help push through in 6 weeks. Would recommend....
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Comment on agent fees
Purchaser, no fees
Was this helpful? Yes
Jan 05,2017
Minithumbup
By:
Jan 05,2017
0 people found
this helpful
Alex and Bhavik were very professional and made sure to keep us informed every step of the way. We had a lot of documents to submit and they assisted us all the way through and were very helpful when ever we needed assistance....
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Comment on agent fees
from Australia and we don't have agency fees there, so i find the whole concept unusual
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Tom has been more than brilliant considering everything we've been through in these past couple of months leading up to the holidays. He originally started by finding tenants that failed their referencing but that didn't detour him, he came back even more determined to find me a new an alternative tenant that was fully referenced and they even paid the contract term in advanced. The whole experience was admittingly very frustrating but Tom was very professional throughout the entire process an...
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Comment on agent fees
decent
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Friendly, fast and quick in responding. The whole process was clear and done professionally. No remarks at all, so thank you!...
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Abel has been incredibly thoughtful and helpful through out the whole renting process. He went above and beyond his role to ensure the referencing process was completed quickly and efficiently....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
I was professional taken care of and all process towards renting the property were respected and on time, from Viewings to paperwork signing and key delivery....
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Comment on agent fees
the agent fees were good enough to allow us to take on the property
Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
Hi there! I really appreciate great job from Nicola to help me and my sister to find the right property! She wes very kind! Thank you so much...
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Comment on agent fees
Very kind and smiling
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
The service that Laura provides is consistently excellent. She always responds promptly, acts with initiative and is professional and personable. I'd recommend her to any other landlord....
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Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We found both Georgina and Kirsty to be really approachable and knowledgeable. It was the first time we had bought a property so we were really grateful for them patiently explaining how things worked to us. They both got back to us quickly and always had a quick answer or found out what we needed to know quickly. They made the process run really smoothly and we can't thank them enough....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Nicola was persevering and always very polite, upbeat and positive. It took her very little time to find the tenants....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
I have been with Ludlow thompson for over 4 years as a landloard with full letting rmanagement of my property. In the past I wasn't happy about the service received from the property managers and I was concidering changing the agent but persuaded by the tooting branch to stay promising the service level will improve. Since Laura started as my property manager, I see a vast improvement in the service. She is very prompt in resolving any issues relating to the property and I find a very efficient ...
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Comment on agent fees
The Agent's fee is worth paying. Good value for money.
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
Tom did a fantastic job finding new long term tenants for my property. He was diligent, patient, professional and very helpful through out the process and he responded to all my questions in a thorough and timely manner. I would have no hesitation recommending Tom to anyone thinking of letting out their property....
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Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
1 people found
this helpful
Mr Jonathan Campbell was a great help to myself for finding a tenant to my flat. He would call me regularly and update the situation. He would also answer to my emails very promptly and answer my question very well. Thank you for the hard work.....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Fantastic service during what turned out to a rather protracted and difficult sale. We have used a number of Tooting estate agents in the past and Ludlow Thompson are way ahead of the competition. They were professional and knowledgeable during viewings, making sure prospective buyers were well informed without the off-putting hard-sell tactics of other agents. Phil put in a lot of work during the conveyancing process, without which we probably wouldn't have secured the sale....
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Comment on agent fees
The fees are competitive with other agents - not the lowest, but we felt we got good value for money given the work involded
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Dear Hannah Thanks a lot for your quick support It was an excellent service from you Many thanks Yandira Falch...
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
It was nice experience with ludlowthompson to find a accommodation in London. They helped me in different mode of payment options....
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Comment on agent fees
It's little bit higher side.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Great service from start to finish, very professional service and exceptional customer service in particular being responsive to phone calls and emails. Rental of my flat went very smoothly with Stephen Graham....
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Comment on agent fees
The fees were reasonable for the service received
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
The service provided by Ludlow Thompson's Jacob Burston has been excellent; efficient and professional. We have been kept updated throughout and would not hesitate to recommend both Ludlow Thompson and Jacob....
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1045 72 2813 157 453 7 534 3 330 37

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Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

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London, E3 4PH

London, N4 2DL

London, NW6 7QE

London, SE13 6JX

London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA

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(Oval Office/Branch)12 Clapham Road, London SW9 0JG
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