ludlowthompson
4.7/5, 6559 reviews
95% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
No company information
Ludlow Thompson the award winning London agent

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 85% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1266 84 3421 208 547 10 609 6 364 44
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Images & Videos

“Abigail has been pleasant and professional th......”

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Dec 05,2019
Minithumbdown
Abigail
By: 'Rebecca Zipporah Cran'
Dec 05,2019
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Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We ...
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“Thank you, Marta @ LudlowThompson!...”

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Nov 10,2019
Minithumbup
Mark
By: 'Igor'
Nov 10,2019
0 people found
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I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK. Thank you, Marta! And thank you, LudlowThompson!...
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“Excellent service...”

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Nov 08,2019
Minithumbup
Kirsty
By: 'Beverley Jerome'
Nov 08,2019
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Kirsty and her team have been excellent throughout the process of selling my buy to let flat. They always responded quickly to my queries and kept me informed at all stages. Kirsty was particularly helpful in advising me regarding the sensitive and compassionate handling of ...
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“This organisation is estate agency at its bes......”

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Nov 03,2019
Minithumbup
Terence
By: 'Ross W'
Nov 03,2019
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This organisation is estate agency at its best! From the first visit from Terence all the way to handing over the keys, these guys were on point. There were multiple stakeholders to keep happy and several bumps along the way that Terence and Emma simply ...
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“Amazing service...”

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Oct 30,2019
Minithumbup
By: 'George Adams'
Oct 30,2019
0 people found
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Chris and John are true professionals who are honest and trustworthy. They've been quick to respond and great at explaining the process, would definitely recommend!...
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“Great customer service...”

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Oct 25,2019
Minithumbup
By: 'Lizzie Eite'
Oct 25,2019
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When myself and my boyfriend decided to move, we looked in the Finsbury Park area and immediately came across a property that was being let through Ludlow Thompson. We called up and were able to arrange a viewing for the same day. Both Chris and ...
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“Real people for what you really want....”

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Oct 22,2019
Minithumbup
Terence
By: 'Lucie Caswell'
Oct 22,2019
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If you need help not stress, support not sales and real people knowing what you really want then talk to Ludlows. It was a genuine relief to meet them after several properties and far too many agents.. Responsive, calm and professional - and made things ...
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“great service...”

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Oct 05,2019
Minithumbup
By: 'Herbert Leonelli'
Oct 05,2019
0 people found
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Dealt with Craig and Alex for our flat sale in Stoke Newington and they were excellent. Gave us the right advise, found us great buyers and managed the whole process from start to finish. They also recommended us to use the Partnership which were also ...
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“Dealing with Ludlowthompson Finsbury Park age......”

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Oct 01,2019
Minithumbup
By: 'Michele Christensen'
Oct 01,2019
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Dealing with Ludlowthompson Finsbury Park agency has been excellent all round. The team showed dedication, enthusiasm and total commitment to provide us with excellent and efficient service throughout. From the time of the first visit to the property to completion date, all went pretty smoothly. ...
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“Abigail has been an absolute pleasure to deal......”

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Sep 24,2019
Minithumbup
Abigail
By: 'Suzi Aylott'
Sep 24,2019
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Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care. Thanks so much!...
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“Joao and Sophie have provided a five star ser......”

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Sep 10,2019
Minithumbup
Joao
Sophie
By: 'James Hornigold'
Sep 10,2019
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Joao and Sophie have provided a five star service from search to completion. Simply excellent. There is nothing more to say. JH...
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“Terence and Emma have assisted us with the sa......”

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Sep 06,2019
Minithumbup
Terence
By: 'Anh Nguyen'
Sep 06,2019
0 people found
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Terence and Emma have assisted us with the sale of our flat. From the first meeting until the final phone call informing us about the completion, we have been very pleased with the responsiveness and professionalism demonstrated by both. All the very best with your ...
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“Terence Cunningham - Great service and suppor......”

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Sep 04,2019
Minithumbup
Terence
By: 'M Panshikar'
Sep 04,2019
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Terence Cunningham - Great service and supportive approach all throughout the transaction led by Terence Cunningham. He steered all stakeholders in a balanced and mature fashion and kept making progress throughout the 7 weeks. He demonstrated strong business acumen and customer experience in handling sensitive matters ...
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“Restored my faith in estate agents...”

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Sep 03,2019
Minithumbup
By: 'Tamara McCombe'
Sep 03,2019
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Kern Rhoden in the sales team is responsive, proactive and personal. He went beyond expectations to get the property rented in the timeframe desired....
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“Lola and Josh were efficient, professional an......”

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Aug 30,2019
Minithumbup
By: 'Anna'
Aug 30,2019
0 people found
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Lola and Josh were efficient, professional and friendly! Thanks both for showing us around and answering any questions or queries we had about the flat. Highly recommend....
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“Mislead my next agent purposefully with incor......”

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Aug 19,2019
Minithumbdown
By: 'William Howard'
Aug 19,2019
0 people found
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Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do so....
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“Would highly recommend Ludlow Thompson...”

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Aug 14,2019
Minithumbup
Abigail
By: 'Ann-Marie Barber'
Aug 14,2019
0 people found
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Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but ...
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“Really good experience. We explained to Alexander the urgency behind ......”

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Aug 05,2019
Minithumbup
By: 'James C'
Aug 05,2019
0 people found
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Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was able to act swiftly to secure the property we offered on. Very professional service, highly recommended him and ludlowthompson....
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“Terence Cunningham and his dream team...”

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Jul 31,2019
Minithumbup
Terence
Emma
By: 'Emma Ford'
Jul 31,2019
0 people found
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Terence Cunningham and his team have been a dream to work with. They went above and beyond to find me a buyer and were on hand to help as soon as any issues cropped up. Fast, efficient and professional, they helped make a stressful process ...
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“Terence Cunningham provided excellent service......”

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Jul 11,2019
Minithumbup
Terence
By: 'Will'
Jul 11,2019
0 people found
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Terence Cunningham provided excellent service to me once again in the sale of a property in Mile End, securing a successful sale in challenging market conditions, including maintaining buyer interest during a difficult lease re-negotiation. I highly recommend his services: friendly, professional and diligent, and ...
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“Our experience with Rex Y. Rexhepi...”

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Jul 09,2019
Minithumbup
By: 'M Panshikar'
Jul 09,2019
0 people found
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Our experience with Rex Y. Rexhepi: Very professional in approach Prompt and punctual Friendly and understanding Understanding of our needs Efficient in documentation and paperwork Overall a very good experience...
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“High quality, responsive service...”

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Jul 05,2019
Minithumbup
Ria
By: 'Tim Brown'
Jul 05,2019
0 people found
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I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!...
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“Emma Nettleingham & Terence Cunningham provid......”

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Jul 01,2019
Minithumbup
Emma
Terence
By: 'Sam Davies'
Jul 01,2019
0 people found
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Emma Nettleingham & Terence Cunningham provided a fantastic service. They were honest with us about what we could realistically get for our property (in comparison to our previous agent), and then the whole team at LT Bow were great when it came to showing people round, ...
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“I am writing this review to highlight my disgust in ......”

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Jun 25,2019
Minithumbdown
By: 'TG'
Jun 25,2019
0 people found
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I am writing this review to highlight my disgust in the way I have been treated as a tenant leaving a Ludlow Thompson property. The first major issue I encountered was an unnecessary and unjustified 'end of tenancy' cleaning fee. When one is leaving a ...
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Comment on agent fees
Awful!! £700 to sign the contract, then extra fees for contents insurance, contract extension, contract termination and, of course, end of tenancy cleaning. This can easily exceed £1000.
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“Recently got an apartment with Ludlow Thompso......”

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Jun 21,2019
Minithumbup
By: 'Elizabeth Corby'
Jun 21,2019
0 people found
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Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The apartment was recommended to us and it was perfect for what we were looking for. The staff are always happy to help and only a ...
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“Terrible service from Samuel...”

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Jun 20,2019
Minithumbdown
By: 'Catherine Dragan'
Jun 20,2019
0 people found
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Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to ...
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“Great service from start to finish...”

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Jun 17,2019
Minithumbup
Terence
Emma
By: 'Dylan'
Jun 17,2019
0 people found
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Emma Nettleingham & Terence Cunningham were phenomenal. They sold our place in a matter of week after it was on the market with other agents for 3 months. They were honest, upfront and continuously engaged with us. Once the offer was in they worked with us to ...
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Comment on agent fees
Fairly comparable to the rest of the market. We intially tried a online agent with lower fees, but turns out you get what you pay for and Terrrence and Emma were worth every penny.
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“Outstanding 👏...”

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Jun 15,2019
Minithumbup
By: 'Mrs.Sali'
Jun 15,2019
0 people found
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I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank you...
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“Helpful and friendly...”

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Jun 09,2019
Minithumbup
Keith
By: 'Nadine and Andy'
Jun 09,2019
0 people found
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Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. I was met at the property by Keith who helped us through the rest of the process. Keith was quick to respond to our queries ...
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Comment on agent fees
Fairly standard
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4

London, W3

London, SW17

London, N4

London, SE22

London, SE13

London, E3

London, E1

London, SW9

London, SW19

London, W3


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