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No description available.
Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
0 people found
this helpful
Both Giorgio and Michael were extremely helpful throughout the whole moving process. When we first went in to the branch, Giorgio said that he had a house in mind that would suit us perfectly and managed to squeeze us in between viewings and he picked well- that's where the three of us ended up living! He also helped us to get our rent a bit cheaper by giving us a bit of information about the house and landlord. Giorgio was extremely helpful and charming. Michael was more the person we spoke to ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
Featured Review
0 people found
this helpful
Jibby has been my main contact at LT since 2010 and over a number of tenancy changes. I consider we have a very good working relationship. He has found good tenants surprisingly quickly and has assisted with with any issues arising. In the most recent change of tenant Josh was also very helpful....
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Comment on agent fees
Thew Landlords fees are reasonable.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
Featured Review
0 people found
this helpful
We were very happy with the service provided by the Tooting branch of Ludlowthomson. We are especially thankful to Giorgio for taking the time to understand the objectives of our rental property search and always being quick and willing to respond to questions and queries. We felt Michael had our best interests at heart when negotiating with our new landlord on our behalf, so we are grateful to both for their help in making the process as smooth and transparent as possible....
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Comment on agent fees
The fees were as we expected from rental agents in the area.
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
2 people found
this helpful
Very professional and upfront with the truth on fees and small print. Kirsty made a promise to sell in 4 weeks but she did it in 1 and a 1/2 weeks. Georgina was very professional and helpful with the viewings. Very good team....
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Comment on agent fees
Good .
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
0 people found
this helpful
Yasmin worked very har, the sale was an emotional roller coaster ride but eventually we made it, she was with us all along, a great source of strength and inspiration. I have instructed her to sell another property in the same block....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
As landlord not located in London we require a full service agent who can fully represent our interest. Jacob found us a tenant in record time. He managed the complete process from start to finish with minimal effort on our part. We would happily use Jacob again in the future....
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Bhavik at Ludlowthompson has been very helpful with my new tenancy. He has been excellent with his communication and service. I will recommend him to anyone and have done so. Yes the fees can be higher than other agents but this is well explained and for the service I get I'm happy to pay this. The response has been quick and the tenants found are excellent. Thank you so much...
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Comment on agent fees
No issues
Was this helpful? Yes
Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
Georgina was really helpful during the whole flat purchase process. She was able to answer all my queries easily and provide me with confidence needed as a first time buyer! I would like to thank her and the team at Ludlow Thompson for a very easy exchange/completion!...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Sophie has been a great help during our change of tenancy. She has been very responsive and knowledgeable throughout the process and ensured it ran like clockwork. She has always been quick to resolve any issues that arose. Thanks, Sophie!...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Excellent service also want to mention Jibby who help us secure our new home. Thank you to all in the office....
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Comment on agent fees
Could be less maybe £100 per person would be fair.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I have worked with several agents over the last 10 years. Nikola stands out as very friendly, proactive flexible and reliable. She seemed genuinely interested in helping me achieve my goals (not just hers). Nikola gave a reasonable estimate on what rent was achievable and worked hard to achieve it with a decent time frame. I only wish I had engaged with her sooner....
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Comment on agent fees
NA
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
The service provided by Ludlow Thompson, especially Jake and Daniel was extremely professional. Right from valuation they were helpful, approachable and took the time to explain things thoroughly. During the search for a tenant they were good at giving me feedback and secured a good tenant. Overall I'm satisfied with the service and confident that my property is in capable hands....
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Comment on agent fees
Competitive with the market and well explained/broken down.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Over the past few weeks we've had to meet a lot of estate agents and see a number of flats. Both me and wife commented on how polite Alex was, and how helpful he was in showing us around the flat we enquired about. We certainly haven't had the same experience with other estate agents. Although we didn't end up taking a flat through them, their professionalism and speed of response has made me realise that I may have made a mistake not going with them - seeing as my current estate agent is abso...
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Comment on agent fees
agent fees are similar to everywhere else
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Nicola was extremely efficient and polite throughout the letting process. She advised me correctly on the market value of the property and found the sort of tenant I had specified within 48 hours.All paperwork was produced quickly and accurately and I could not fault her work or performance in an y way. A pleasure to work with....
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Comment on agent fees
Quite expensive but you get what you pay for
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Charlie was great! He made sure that everything was being delivered smoothly and the communication was excellent especially under difficult circumstances with a landlord who doesn't respond on time. He also managed to unlock the broken lock of the door in my flat!!...
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
It was a pleasure working with Aaron. He was very professional and always available to help with any questions. 5 stars for sure!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Really helpful and pacient in the whole proccess of renting our new flat, I am really satisfied with the recomendation....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
The entire team was really nice and effective. I strongly recommend Bhavik, Reiss and the office in the same time....
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Always get back to me within 24 hours. If Bhavik wasn't our account handler I'd move my business else where....
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Comment on agent fees
average
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Both Nicola and Joao were very helpful from day 1. They assisted in negotiations professionally and efficiently and helped to iron out any problems....
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Comment on agent fees
Agent fees charged to tenants are too high for the services described. Adding names and an address to a template contract takes a matter of minutes. These charges should be shouldered by the landlord, in line with recent government rule changes.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Highly effective in getting both many viewings and decent working professional tenants in a very short space of time in what appeared to be a difficult market. More impressive given the fact that I did not allow them to advertise on any property portals such as rightmove as I had those already covered by another (cheaper) agent who had been unable to find a satisfactory tenant over a few weeks and had generated relatively few viewings. David / Ludlow Thompson had to use their own network / websi...
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Comment on agent fees
Fees are higher than average (even after negotiation) but sometimes you get what you pay for. I would definitely recommend using them, at least on a multi-agent basis to avoid a void period on your property. The company is fairly aggressive in selling add-on services so you need to read anything you sign carefully to ensure you do not sign up to services you do not want or you can find providers yourself at better rates.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We bought our new place with Ludlow Thompson, a 3 bed house, while selling a 2 bed flat with another agent. Dominic has been a pleasure to deal with from start to finish, nothing was too much hassle for him, he was always available to deal with all our queries and requests, always with professionalism and great positive attitude. I would recommend Ludlow Thompson to anyone looking to buy a property with success. Thanks again to Dominic and Gabriella. Amedeo....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
Friendly and informative staff who made my move quick and stress free. Charlie made a big effort to ensure I was kept informed at all stages of the move and that I found a property which suited my needs in time....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Zair is by far the best property manager I've ever dealt with. Highly responsive to emails and phone calls, always helpful and amicable. I found Zair's professionalism and manners impeccable, which helped us greatly when dealing with any issues with the property. Hugely recommended...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I wanted to thank Terence for all his help and hand holding throughout the whole process of buying this property, he was excellent at putting my mind at rest and reassuring me that things would be going smoothly. I would definitely recommend anything be who is looking to buy a house to speak to Terence as I have rarely come across someone who is so reliable and straightforward....
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Comment on agent fees
Fees were fine
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Brilliant service! The team are really polite, super helpful and made my move really simple and easy!!! Highly recommend these guys...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Terence Cunningham, is a first class gentleman, cannot fault, with the sale of my property, and he always supplied me with information needed, and was always prompt to get back, to confirm, answers or feedback, and was always very helpful with advice, very professional ....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Let another property with Jake recently. There was competition with other agents but Jake does an amazing job so Ludlow received my business. He is organised , bright and very efficient and always answers his phone. He is friendly and has a good manner but is also professional and gets the job done. A shining light far superior than the rest. Well done....
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Comment on agent fees
Jake was fair with us.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
From the very first contact with Rudie, I received an exceptional level of service. It was refreshing to have a relaxed viewing, without a pushy or intrusive sales presence. Rudie struck the right balance of providing sale advice and area knowledge and knowing when to step back and be hands-off. This may sound counter-intuitive to the sales process - but many agents do not have this skill. After agreeing the sale, the stellar service continued. Nothing was a problem or a burden to Rudie. All e...
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Comment on agent fees
N/A - I was a property purchaser.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Thank you very much for the great service and the smooth proses , it was pleasure dealing with the lovely Elisha , she has made life super easy and quick and smooth for me from day one . Definitely recommend her always , great manner and professional....
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Comment on agent fees
Great
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Sophie was always responsive to my many questions. I didn't have to wait long for any of my questions to be answered. She was knowledgable and informative in regard the procedures required to terminate my lease....
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Comment on agent fees
It was a decent price
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Charlie was fantastic at all points of the process. He was responsive to all feedback provided throughout the process and was available outside of normal business hours....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Jonathan is a massive Walliams, the biggest young Hamlyn I have ever met. He has lots of potential to be an even bigger Walliams in the future, now I believe he can do it....
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Comment on agent fees
Earning serious commission with a unreal base and fantastic OTE
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Dominic is currently helping me buy my first property in Wimbledon. He has been extremely welcoming and never tried to push me into the sale. Dominic has a very kind and warm personality, which puts him above all the other Estate Agents I know. (Including ones I have worked for!) He has always gone the extra mile to help me and has worked incredibly hard to ensure the sale is processed quickly. I am very impressed with his service and Ludlowthompson as a whole....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Rudie and Dominic were always very responsive and helpful throughout the process. Their expertise made the transaction smooth and fast....
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Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA

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