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“ Good communication... ”

Apr 19,2018
Minithumbup
Ria Green
By: 'VNE'
Apr 19,2018
0 people found
this helpful
Ria has been very responsive to our questions and requests so far. We've just moved with ludlow thompson, and we are overall happy, and looking forward to settling in....
read full review
Comment on agent fees
Slightly higher vs. our previous agency/managing company. We did not have so many fees with Royal Arsenal Residentials.
Was this helpful? Yes

“ Tenancy contract... ”

Apr 18,2018
Minithumbup
Kerry Lindsay
By: 'CCran'
Apr 18,2018
1 people found
this helpful
Kerry gave us very clear instructions on what to send to secure our tenancy, and has replied to every email very quickly....
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Comment on agent fees
Ok
Was this helpful? Yes

“ Proactive person... ”

Apr 18,2018
Minithumbup
Kerry Lindsay
By: 'Antonio'
Apr 18,2018
0 people found
this helpful
I've been in touch with Kerry regarding to some required documentation and she has been very proactive and helpful. She offered me solutions and has done the process easier. Thanks Kerry!...
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Was this helpful? Yes

“ referencing consultant... ”

Apr 17,2018
Minithumbup
Kerry Lindsay
By: 'carlos'
Apr 17,2018
0 people found
this helpful
it has been a pleasure dealing with her, was very wuick an professional,as expected, and i would recomend her ,...
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Was this helpful? Yes

“ It was awesome... ”

Apr 16,2018
Minithumbup
Daniel Scott
By: 'Steven'
Apr 16,2018
0 people found
this helpful
Daniel is the best agent i have ever seen before I really want tell him Thank you very much for everything We are really happy with our apartment....
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Comment on agent fees
Very good
Was this helpful? Yes

“ Great service... ”

Apr 16,2018
Minithumbup
Hassan Bacchus
By: 'FPR'
Apr 16,2018
1 people found
this helpful
He is Responds quickly and in a professional manner. Hassan's also very friendly and approachable. Well done, Ludlow Thompson!...
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Was this helpful? Yes

“ Maintenance Support... ”

Apr 16,2018
Minithumbup
Andrew Dunham
By: 'CM'
Apr 16,2018
0 people found
this helpful
Efficiently sorted out a tenancy repair, two different quotes available, and job completed to high standard. Very helpful as I live at a distance from the property....
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Was this helpful? Yes

“ Excelent agent/agency... ”

Apr 13,2018
Minithumbup
Daniel Scott
Ibukun Oduwole
By: 'Aida M.'
Apr 13,2018
0 people found
this helpful
Daniel is a good agent. He helped us with all the steps, documents and procedures. He is a good communicator, friendly and caring. The property is perfect and cosy, with everything needed....
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Comment on agent fees
Good
Was this helpful? Yes

“ Nice property and fast... ”

Apr 13,2018
Minithumbup
Ibukun Oduwole
By: 'Gabriela'
Apr 13,2018
0 people found
this helpful
Very good comunicador between us and the landlord He found is a fabulous flat, and all the process was actually really fast....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Really helpful and went out of her way to help with my referencing... ”

Apr 12,2018
Minithumbup
Kerry Lindsay
By: 'Mona'
Apr 12,2018
0 people found
this helpful
Kerry was very personable, easy to get in touch with and went above and beyond to help me sort out my referencing and guarantor information...
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Was this helpful? Yes

“ Extremely helpful... ”

Apr 12,2018
Minithumbup
Michael Smith
By: 'GH'
Apr 12,2018
0 people found
this helpful
My flatmate and I had such a positive experience with Michael. He was extremely helpful and always at the end of the phone whenever we had a question at every stage of our property search process. Michael is extremely professional, patient and understanding - we ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Fabian... ”

Apr 12,2018
Minithumbup
Fabian Akinola
By: 'Babs'
Apr 12,2018
0 people found
this helpful
Fabian was very professional, straight talking and honest. Everything he said was proved right. Very glad he dealt with my house letting and gave me lots of very good advice. i've had many issues with agencies before so it was very refreshing that Ludlow ...
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Comment on agent fees
I think the agents fees are fair. Especially that payment can be spread over a period of time rather than all of it up front
Was this helpful? Yes

“ Great Experience... ”

Apr 12,2018
Minithumbup
Michael Smith
By: 'Annie'
Apr 12,2018
0 people found
this helpful
From our first interaction with Ludlow Thompson, Michael has been brilliant. He was knowledgeable about the property and made the process really straightforward for us. His approachable manner made us feel really comfortable with asking any questions we had and when it came to putting ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Probably the best estate agent ever... ”

Apr 11,2018
Minithumbup
Daniel Scott
By: 'K & R'
Apr 11,2018
0 people found
this helpful
As a newbie landlord, I found Daniel to be such a fantastic estate agent - he's easy to get hold of, friendly, straight forward and not sales-y. He's much more thoughtful than other estate agents I've dealt with - he remembered not ...
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Comment on agent fees
Good - happy to negotiate and spread the fees in a way that worked for us
Was this helpful? Yes

“ Great Communcation... ”

Apr 10,2018
Minithumbup
Keith Choruma
By: 'Joe S'
Apr 10,2018
0 people found
this helpful
The move went smoothly considering the speed at which it was conducted. Keith was available pretty much 24/7 along the way to answer questions and help out where he could, and he even addressed a few problems we had once we'd moved in very quickly....
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Comment on agent fees
Pretty average.
Was this helpful? Yes

“ 5 star service... ”

Apr 10,2018
Minithumbup
Charlie Crump
Jonathan Campbell
By: '5 star agency'
Apr 10,2018
0 people found
this helpful
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best agency....
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Was this helpful? Yes

“ Fast!!!... ”

Apr 09,2018
Minithumbup
Kerry Lindsay
By: 'SG'
Apr 09,2018
0 people found
this helpful
Great organization. Helped us to ensure we had a speedy process to get our new place. Highly recommended. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 09,2018
Minithumbup
Kerry Lindsay
By: 'Aideen Tucker'
Apr 09,2018
0 people found
this helpful
Helpful responses to queries raised. Timely turnaround of queries, Initial email disturbed should be more explicit that contract is specimen contract and has yet to be updated for actual rent, property address, landlords and tenants names....
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Was this helpful? Yes

“ Excellent service... ”

Apr 08,2018
Minithumbup
Terence Cunningham
By: 'Poplar flat sale'
Apr 08,2018
0 people found
this helpful
I've bought and sold numerous properties over the years and have never received such a courteous and professional service as I did from Terence Cunningham. Terence was my main contact but whenever I spoke to Emma Nettleingham, I found her to be very professional. ...
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Comment on agent fees
As expected
Was this helpful? Yes

“ Review... ”

Apr 06,2018
Minithumbup
Kerry Lindsay
William Marques
By: 'berk'
Apr 06,2018
0 people found
this helpful
Both Kerry and William have been extremely helpful during the process of us moving into the new flat. Couldn't have asked for better help and we are lucky to have had Kerry & William help us with everything we have required. Prompt, helpful and ...
read full review
Comment on agent fees
normal, every agency pretty much requires the same amount
Was this helpful? Yes

“ Review - Revaz Chapodze... ”

Apr 05,2018
Minithumbup
Revaz Chapodze
Jibby Philip
By: 'GeorgiaC'
Apr 05,2018
0 people found
this helpful
Revaz was a fantastic agent through which my best friend and I secured our first rental property together. We had had a long hard search elsewhere in London before choosing to look around Oval / Stockwell area, and he was prompt, professional, clear and responsive at ...
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Comment on agent fees
Slightly excessive but I guess it's to be expected in the current market.
Was this helpful? Yes

“ Professional service... ”

Apr 05,2018
Minithumbup
Kerry Lindsay
By: 'Richard'
Apr 05,2018
0 people found
this helpful
Kerry was very professional and dealt with our references in a swift manner, to the contrary of some other letting agents in the past....
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Comment on agent fees
A bit high, to be honest.
Was this helpful? Yes

“ PROFESSIONAL... ”

Apr 04,2018
Minithumbup
Deimante Nacyte
By: 'ANDREA ENA'
Apr 04,2018
0 people found
this helpful
This is the second time that I have turned to this agency, I was very satisfied the first time and I hope to be this too. Very professional Miss Deimante Nacyte, who followed me and spent so much time, kind, very competent and also very ...
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Comment on agent fees
VERY GOOD
Was this helpful? Yes

“ Friendly and helpful staff... ”

Apr 04,2018
Minithumbup
Hannah Bick
By: 'Joanna Grace'
Apr 04,2018
0 people found
this helpful
We have had a very positive experience with ludlowthompson. Staff are helpful, friendly and easily contactable. This was our first time letting a property, and Hannah made the process less stressful and easy....
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Was this helpful? Yes

“ Letting... ”

Apr 03,2018
Minithumbup
Alexandre Neto Da Silva
By: 'Gazza'
Apr 03,2018
0 people found
this helpful
Alex done a good job in finding the tenants he knew the area very and good understanding of my requirements always on the phone to help thanks...
read full review
Comment on agent fees
A bit on the high side
Was this helpful? Yes

“ Friendly, helpful and attentive service... ”

Mar 30,2018
Minithumbup
Alexandre Neto Da Silva
By: 'LucindaT'
Mar 30,2018
1 people found
this helpful
Alex was really supportive and helpful throughout the process, making time for all of our questions and requests so that the process was really smooth. He's really friendly and kind and so the process was enjoyable and easy!...
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Was this helpful? Yes

“ perfect service... ”

Mar 29,2018
Minithumbup
Laura Costa
By: 'Ozge Oz'
Mar 29,2018
0 people found
this helpful
Laura is quite a helpful agent, she is attention to detail, provides prompt answers, I recommend her services to everyone....
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Was this helpful? Yes

“ ABSOLUTELY FABUOLOUS TO WORK WITH... ”

Mar 28,2018
Minithumbup
Jonathan Campbell
By: 'Fiorina'
Mar 28,2018
1 people found
this helpful
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him . Ps we got ...
read full review
Comment on agent fees
The fees are good and competitive for what is an exceptional service
Was this helpful? Yes

“ Professional agent... ”

Mar 28,2018
Minithumbdown
Shalarm Creary
Terence Cunningham
By: 'MC'
Mar 28,2018
0 people found
this helpful
Dealt with my first property purchase with an agent just starting on the job. Shalarm was very helpful, polite and professional but it would have been helpful having someone more experience to help with the process....
read full review
Was this helpful? Yes

“ Recent let... ”

Mar 28,2018
Minithumbup
Daniela Gomes
By: 'Elizabeth'
Mar 28,2018
0 people found
this helpful
We recently engaged Daniella to let our property in Finsbury Park. From the outset Daniela was helpful and responsive. We received good advice at every stage and Daniela and her team secured tenants quickly at a great rent. I would highly recommend Daniela and her ...
read full review
Comment on agent fees
The fees were competitive and most importantly clearly explained so we could make an informed decision.
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1204 78 3307 185 513 9 589 6 352 44

Agent Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

London, SW9

Worcester, WR4

London, SW19

London, SW17

London, SE22

London, N4

London, E3

London, E1

London, NW6

London, SE13

London, W3


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Canada Water
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