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    Ria
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    Jacob
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    Darnell
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    Stephen
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    Terence
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    Haider
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    Jibby
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    Noel
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    Andrew
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    Debbie
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    George
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    Kirsty
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    Cezary
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    Joy
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    Bryony
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    Fabian
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    Sushmita
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No description available.

“ Repairs Debacle... ”

Aug 20,2018
Minithumbdown
By: 'Fabian'
Aug 20,2018
0 people found
this helpful
I rent a property in Wimbledon chase via Ludlow to a fantastic family of 3 with a baby on the way due next week. They requested some minor work to be completed on 25th June (leaking toilet, shower pressure low, repair extractor fan in bathroom). As ...
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Comment on agent fees
I wish I would have contracted with the tenant direct and saved the fees.
Was this helpful? Yes

“ Helpful and diligent... ”

Aug 14,2018
Minithumbdown
Ria
By: 'A landlord'
Aug 14,2018
0 people found
this helpful
Ria has been my manager for the past years, always responsive and diligent, and I am most happy with the service....
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Was this helpful? Yes

“ Worst customer service experience ever... ”

Aug 13,2018
Minithumbdown
By: 'Thibault'
Aug 13,2018
0 people found
this helpful
Disrespectfull with my partner, not patient, terrible customer service. I came to the agency after i moved in to ask questions regarding the property and i have been served in the worst possible way....
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Was this helpful? Yes

“ Staff efficiency... ”

Aug 13,2018
Minithumbup
Ria
By: 'Elderly lady'
Aug 13,2018
0 people found
this helpful
I found Ria Green most helpful when I needed help and each time this happened, she responded at once and dealt with the matter in the shortest possible time. She did what she said she should do which is not always the case, in my ...
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Comment on agent fees
I think Agents fees in London are all very much the same and something that as a client I have no option but to accept.
Was this helpful? Yes

“ Ria Green... ”

Aug 10,2018
Minithumbup
Ria
By: 'Julie Radford'
Aug 10,2018
0 people found
this helpful
I run a small property company in North London and I have had dealings with Ria with one of our properties on the Isle of Dogs. She has always been professional and responsive to any queries I have had and it has been comforting to ...
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Was this helpful? Yes

“ Speedy and Efficient service... ”

Aug 09,2018
Minithumbup
Abigail
By: 'VR'
Aug 09,2018
0 people found
this helpful
Abigail was very helpful when processing my contract to leave and to bring someone new in. She was professional and did her best to make the process very easy....
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Comment on agent fees
the fees were a little overpriced, coming close to one months rent (London price), however, due to the efficiency, this became worth it.
Was this helpful? Yes

“ What a excellent team!... ”

Aug 08,2018
Minithumbup
By: 'DelBoy'
Aug 08,2018
1 people found
this helpful
The staff who are employed by Ludlow Thompson at the Lewisham branch are excellent and present themselves in a great business manor. I would undoubtedly employ them myself! They are very trustworthy and helpful and have done an amazing job renting my two properties. Thank ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Highly recommended... ”

Aug 02,2018
Minithumbup
Terence
By: 'Will'
Aug 02,2018
0 people found
this helpful
I highly recommend Terence Cunningham at Ludlow Thompson, who worked very hard to secure a successful sale for me of a 3 bedroom property in Stepney Green, achieving a good price and a speedy transaction despite uncertain market conditions and a non-straightforward transaction. He was consistently ...
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Was this helpful? Yes

“ Ria Green highly efficient Property Manager... ”

Aug 01,2018
Minithumbup
Ria
By: 'Anne-Marie'
Aug 01,2018
0 people found
this helpful
Ria has been our property manager for quite a while now. She's always been hand on on all issues, always trying to find a suitable and fair solution for either the landlord or the tenants. Having built such a trustworthy relationship with Ria, we ...
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Was this helpful? Yes

“ Renting with LudlowThompson... ”

Jul 31,2018
Minithumbdown
By: 'Emanuela'
Jul 31,2018
0 people found
this helpful
I've had problems with this agency ever since I moved into the property. It took them ages to send a tenancy agreement and to reply to the most common questions regarding flat rental, making it basically a must to accept their terms. Now new ...
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Comment on agent fees
Definitely TOO HIGH!!!! But, since they sent the contract two months after I moved into the flat, it was basically impossible not to accept. Not that that should be illegal
Was this helpful? Yes

“ High Standard of Professionalism... ”

Jul 30,2018
Minithumbup
Fabian
Joshua
By: 'CC'
Jul 30,2018
1 people found
this helpful
Based on my experience with Joshua and Fabian, I highly recommend Ludlow Thompson. Fabian is an expert in his field, Joshua is very professional, knowledgable and I was impressed by how quickly they worked to adhere to my requirements in the quickest time possible. Overall ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Good service... ”

Jul 27,2018
Minithumbup
Ria
By: 'Lindy'
Jul 27,2018
0 people found
this helpful
During the time as Ria being my property manager, he gave me a great experience. Many thanks for the help!...
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Comment on agent fees
good
Was this helpful? Yes

“ Best property manager ever... ”

Jul 26,2018
Minithumbup
Ria
By: 'Tom'
Jul 26,2018
0 people found
this helpful
Ria and I had a fair amount of correspondence over my two year tenancy and he was never less than brilliant. Couldn't ask for a better property manager. A credit to Ludlow Thompson and a key reason why I've recommended the company to ...
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“ After 5 years renting...... ”

Jul 25,2018
Minithumbup
Ross
By: 'Costas'
Jul 25,2018
0 people found
this helpful
very happy, excellent response, understanding and able to help in all cases. Absolutely no complaints and very easy to reach and get along with over the phone...
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“ Super helpful agent... ”

Jul 24,2018
Minithumbup
Ria
By: 'Monika'
Jul 24,2018
0 people found
this helpful
Ria has been really helpful and prompt when dealing with any questions we had. Would definitely recommend Ludlow Thompson in general and also the individual agents we deal with....
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Comment on agent fees
Standard fees, but still too much
Was this helpful? Yes

“ Very professional, respectful and timely with the updates and responses.... ”

Jul 23,2018
Minithumbup
Ria
By: 'Colman murray'
Jul 23,2018
0 people found
this helpful
Very professsional, respectful and timely. Always available. Very clear and to the point in all responses. Always appreciated the fact that I was landlord living abroad and recognised timezone challenges....
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“ Professional and helpful... ”

Jul 23,2018
Minithumbup
Ria
By: 'EB'
Jul 23,2018
0 people found
this helpful
Ria was consistently quick to respond, polite, helpful and always acted professionally and respectfully. We could be confident that if any urgent issues arose Ria would be competent and willing to help....
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Comment on agent fees
Average fees - I have paid higher and lower fees with other agents
Was this helpful? Yes

“ Great property manager... ”

Jul 22,2018
Minithumbup
Ria
By: 'Minnie'
Jul 22,2018
0 people found
this helpful
We have had pleasure of having Ria as our property manager for over a year now and she' has always responded to our queries/request promptly and clearly. We had issues with our previous property manager, so this was a refreshing change. Being overseas, it ...
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Was this helpful? Yes

“ Perfect agent... ”

Jul 20,2018
Minithumbup
Anne
By: 'Cagatay'
Jul 20,2018
0 people found
this helpful
I took me awhile to find the right flat this time because I wanted to have a pet in this new flat but I learned few things in the process. One of the most important learning was the importance of the attitude of the agent. ...
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Was this helpful? Yes

“ Review of Management Service... ”

Jul 19,2018
Minithumbup
Ria
By: 'Jane Scott'
Jul 19,2018
0 people found
this helpful
We have been dealing with Ria Green for some time. She has always proved effective and responsed in a timely and professional manner. We have been satisfied with the service she has provided....
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“ Excellent service... ”

Jul 18,2018
Minithumbup
Ria
By: 'Judit'
Jul 18,2018
0 people found
this helpful
Overall I was very satisfied. Quick to respond to all problems, handled my property very professional, always up to date....
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“ Excellent customer service... ”

Jul 18,2018
Minithumbup
Ria
By: 'Craig'
Jul 18,2018
1 people found
this helpful
Ria is phenomenal and always friendly and willing to go the extra mile. Always enjoy working with Ria and couldn't be happier....
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“ Excellent... ”

Jul 12,2018
Minithumbup
Ria
By: 'Dimitri'
Jul 12,2018
0 people found
this helpful
Ria was an excellent agent. Great communication and very prompt reply: would recommend her to family and friends . Helped navigate some difficult situations...
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Was this helpful? Yes

“ Superb... ”

Jul 12,2018
Minithumbup
Ria
By: 'Paul B'
Jul 12,2018
0 people found
this helpful
Ria has always gone above and beyond and a credit to your company, helping out promptly and efficiently to any query I had...
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Comment on agent fees
good
Was this helpful? Yes

“ Property Management... ”

Jul 12,2018
Minithumbup
Ria
By: 'Chris J'
Jul 12,2018
0 people found
this helpful
Ria has been an excellent property manager. She has done a really efficient and professional job and been clear on any maintenance work and has gone out of her way to make arrangements with tenants....
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Comment on agent fees
Agents fees are competitive and in line with the market.
Was this helpful? Yes

“ Review for Ria... ”

Jul 12,2018
Minithumbup
Ria
Ross
By: 'Darka'
Jul 12,2018
0 people found
this helpful
Swift responses to our queries/requests. Always happy to help (no matter the time and the issue). Friendly and professional approach....
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Comment on agent fees
ok
Was this helpful? Yes

“ Helpful agent... ”

Jul 11,2018
Minithumbup
Ria
By: 'Marie'
Jul 11,2018
0 people found
this helpful
Ria has always been helpful and respectful to both my housemate and I. Ria was quick to respond enquiries and efficient....
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“ Exceptional... ”

Jul 10,2018
Minithumbup
Ria
By: 'Andy richardson'
Jul 10,2018
0 people found
this helpful
Efficient, effective, polite, punctual, clear, honest, diligent, charming. A good ambassador for Ludlow Thompson and an exemplary property manager. Ria is the reason I continue to leave my property with ludlowthompson....
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Comment on agent fees
Naturally, lower fees would be welcome - that's a silly question
Was this helpful? Yes

“ Professional and reliable marketing experts... ”

Jul 07,2018
Minithumbup
Terence
Emma
By: 'Marion & Clare'
Jul 07,2018
0 people found
this helpful
Terence and Emma knowledgeably marketed our property to achieve a maximum sale price and they did a brilliant job throughout the selling process. We were very pleased that we had chosen this agency....
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Was this helpful? Yes

“ Professional... ”

Jul 03,2018
Minithumbup
Fabian
By: 'Lee'
Jul 03,2018
0 people found
this helpful
Fabian is very professional and approachable, he is happy to talk and discuss any problems or questions that I had....
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Comment on agent fees
Slightly high
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1230 80 3356 190 520 9 593 6 354 44

Agent Fees

No fees set.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

London, SW9

Worcester, WR4

London, SW19

London, SW17

London, SE22

London, N4

London, E3

London, E1

London, NW6

London, SE13

London, W3


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