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No description available.

“Really outstanding service...”

Apr 19,2019
Minithumbup
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Michael
By: 'Driss'
Apr 19,2019
0 people found
this helpful
Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our ...
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“Great service...”

Apr 17,2019
Minithumbup
Abigail
By: 'Abigail Hartwright'
Apr 17,2019
0 people found
this helpful
I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile / ...
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Comment on agent fees
Never liked agency but it’s what it’s
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“The most unprofessional agent that interacted with...”

Apr 17,2019
Minithumbdown
Daniel
By: 'Alex and Nikol'
Apr 17,2019
0 people found
this helpful
Daniel showed me and my partner a flat (Vancouver building) at Canada Water that was available for rent. We immediately told him and emailed him with our offer and told us he would get back to us. He was not getting back to us even ...
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“Was available last-minute...”

Apr 13,2019
Minithumbup
By: 'Marta'
Apr 13,2019
0 people found
this helpful
She was very kind, answered to our questions, I would really recommend her. We called them in the morning and scheduled a viewing for the afternoon the same day. Thank you for your time....
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“Clear and efficient...”

Apr 12,2019
Minithumbup
Abigail
By: 'Zoe Weir'
Apr 12,2019
0 people found
this helpful
Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend her!...
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“Efficiency and consideration...”

Apr 09,2019
Minithumbup
Abigail
By: 'Fernando'
Apr 09,2019
0 people found
this helpful
Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy ...
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Comment on agent fees
Absolutely fair, worth every penny
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“Amazing 6 Star Service...”

Apr 04,2019
Minithumbup
Ria
By: 'Ming'
Apr 04,2019
0 people found
this helpful
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. ...
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Comment on agent fees
Expensive, but worth it if things continue as they currently are.
Was this helpful? Yes

“property rental...”

Apr 02,2019
Minithumbup
Sarah
By: 'ian'
Apr 02,2019
0 people found
this helpful
hi from start to finish Sarah was a delight to work with. she rented out my flat very quickly without hassle. i would definitely recommend ludlow Thompson & ask for Sarah!...
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Comment on agent fees
no the high side
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“Conveyance matter...”

Mar 29,2019
Minithumbup
Justin
By: 'Zaynah'
Mar 29,2019
0 people found
this helpful
I found my experience really positive working with Ludlow Thompson, especially Justin Vinluan, his work ethic is exceptional! I look forward to working with him again in the near future....
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“GREAT SERVICE...”

Mar 29,2019
Minithumbup
Sarah
By: 'REGENTS COURT APARTMENTS'
Mar 29,2019
0 people found
this helpful
SARAH IS A POSITIVE PERSON AND HAS GREAT EMPATHY WITH THE LANDLORD AND TENANT BOTH AND DOES STRETCH TO THAT SPECIAL NEED !...
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“Top class start to finish...”

Mar 28,2019
Minithumbup
Terence
Emma
By: 'M & M'
Mar 28,2019
0 people found
this helpful
Terence & Emma were great to work with from start to finish! We were already impressed with Ludlow's quality marketing & competitive fees, but meeting the agents confirmed we wanted them to market our flat. Both Terence & Emma seemed so invested in seeing our sale through to ...
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Comment on agent fees
good
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“Verry good...”

Mar 28,2019
Minithumbup
By: 'Raducu'
Mar 28,2019
0 people found
this helpful
Hey i SEE one of the proprietar and i rely like the ore David help out i recomand David like verry good...
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“Exceptional Property Manager...”

Mar 27,2019
Minithumbup
Sushmita
By: 'C50'
Mar 27,2019
0 people found
this helpful
Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (...
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“Uwana is always willing to help with all enquires I have regarding properties I'm interested in...”

Mar 26,2019
Minithumbup
Uwana
By: 'Shannen'
Mar 26,2019
0 people found
this helpful
She's always willing to explain extra details I need to know, I find her very helpful and understanding of my situation! Even though I haven't got round to finding a property as of yet I would still love to use Uwana to continue to help ...
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Comment on agent fees
The agents fees are really good as well one of the cheapest fees I’ve found!
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“Friendly, helpful and patient...”

Mar 25,2019
Minithumbup
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Jesse
By: 'Maayan'
Mar 25,2019
0 people found
this helpful
Jesse was very helpful and patient - he took the time to review with us all aspects of the flat, the development and the area (and later, the contract). He was very attentive to our concerns and preferences, even when things took a long time, ...
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Comment on agent fees
My understanding is that the fees are determined by the agency - of course I'd be happy to pay less, but the fees were within the normal range.
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“Move with Ludlow...”

Mar 23,2019
Minithumbup
Joao
By: 'Zoe Stein'
Mar 23,2019
0 people found
this helpful
Joao was very helpful when we were searching for a property. He was able to answer any questions about the properties that we had and he helped ensure that we got the property we wanted. In addition, he was very prompt at replying to all ...
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“Great Communication & Effort...”

Mar 22,2019
Minithumbup
Ria
By: 'Victoria'
Mar 22,2019
0 people found
this helpful
Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard work....
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Comment on agent fees
She is worth every penny.
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“Many thanks...”

Mar 20,2019
Minithumbup
Hassan
By: 'Paride'
Mar 20,2019
0 people found
this helpful
Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him. We will recommend him if someone is looking for a house in London, it ...
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“Excellent service!...”

Mar 19,2019
Minithumbup
Terence
Joshua
By: 'Shreena Bow'
Mar 19,2019
0 people found
this helpful
I cannot recommend Ludlow Thompson highly enough! Terence Cunningham and his team (Emma and Joshua) have been helpful and available to answer any questions we had. We were worried that we would not be able to sell our flat easily as our neighbour struggled to ...
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“GREAT service!...”

Mar 19,2019
Minithumbup
William
By: 'Jenna Bramley'
Mar 19,2019
0 people found
this helpful
Who knew renting a flat could be this easy. Thank you William for making the process seamless. Great communication the whole way through. We really trusted William and therefore when it came to finding the right flat it was an easy decision to make. Thank ...
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Comment on agent fees
I mean who likes paying these? They were expected but agency fees are never OK. I feel they are always to much money especially when a deposit is also due. Ludlow fees were the normal market rate so there's nothing to say against this, I just disagree with agency fees at the price they are.
Was this helpful? Yes

“Swift Conversion...”

Mar 18,2019
Minithumbup
Georgina
By: 'Becki'
Mar 18,2019
0 people found
this helpful
Georgie was great from start to finish. She encouraged me to look at a property which she knew I would love. I hadn't originally considered and I had a lot of questions which she was able to answer straight away either by phone, email or ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Simple and stressfree!...”

Mar 12,2019
Minithumbup
Kern
By: 'Ben'
Mar 12,2019
0 people found
this helpful
Ludlow Thompson ensured that renting our family home was simple and stressfree. Wouldn't hesistate using Kern again. He was efficient, always friendly and professional from the initial valuation. We are also delighted with our new tenants, they are superb so far! Thank you Kern & Ludlow ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful...”

Mar 10,2019
Minithumbup
Sarah
By: 'Geraldine'
Mar 10,2019
0 people found
this helpful
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move in....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent customer service...”

Mar 05,2019
Minithumbup
Joao
By: 'Yasmin'
Mar 05,2019
0 people found
this helpful
Staff were very helpful and professional. Joao provides excellent customer service. He kept me informed at all times, worked very hard to find me a tenant and negotiate a fair price....
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Comment on agent fees
Good
Was this helpful? Yes

“email help...”

Mar 05,2019
Minithumbup
Abigail
By: 'Julia Smith'
Mar 05,2019
0 people found
this helpful
Very helpful and speedy service from Abigail. She has responded well to my questions and kept me informed of progress....
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“Good experience...”

Mar 02,2019
Minithumbup
Kern
By: 'Charlotte'
Mar 02,2019
0 people found
this helpful
Really helpful in our house search, was very honest with us about the property and made the search really easy....
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“Excellent...”

Mar 02,2019
Minithumbup
Kern
By: 'Kim Babbage'
Mar 02,2019
0 people found
this helpful
Kern was extremely friendly, very approachable, very easy to contact and was quick to reply. Helpful with all of our queries and seemed to go over and beyond to help us out. I would definitely recommend Kern and Ludlow Thomson for an excellent experience with ...
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Comment on agent fees
Good
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“Genuine, enthusiastic and adaptable estate agent...”

Mar 01,2019
Minithumbup
Kern
By: 'Hector Sharp'
Mar 01,2019
0 people found
this helpful
Kern helped us find our current house. He was proactive in finding the property and informed us even before it went on the market. He was enthusiastic when making bookings to view the property and always happy to make time for us to answer any ...
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“Service by all staff, very professional friendly and helpful. Good work all round start to finish....”

Mar 01,2019
Minithumbup
Craig
Ayman
By: 'Sam Greenaway'
Mar 01,2019
0 people found
this helpful
I have had a very professional experience dealing with the sale of my flat. It was a straight forward process and not as hard as I anticipated. I will recommend them to friends and family as my personal experience was great. Thanks honestly....
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Comment on agent fees
It would be better if was cheaper
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“Excellent service...”

Feb 28,2019
Minithumbup
Daniela
By: 'Enthusiast'
Feb 28,2019
0 people found
this helpful
Manager ( Daniela) was extremely responsive and helpful throughout the letting process. She communicated promptly and positively to any queries, was always well informed and followed up on any request made and actions promised. A pleasure to do business with her !...
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Comment on agent fees
As expected.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1259 84 3404 204 539 10 604 6 362 44

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Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

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London, SW17

London, SE22

London, SE13

London, N4

London, E3

London, E1

London, SW9

London, SW19

London, NW6

London, W3


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