• Alexander Rawlinson
    Alexander Rawlinson
  • Jacob Burston
    Jacob Burston
  • Yasmine Sampson
    Yasmine Sampson
  • Darnell McDonald
    Darnell McDonald
  • Stephen Graham
    Stephen Graham
  • Tony Varghese
    Tony Varghese
  • Terence Cunningham
    Terence Cunningham
  • upload your photo
    Amy-Justine Hastings
  • Haider Ali
    Haider Ali
  • Abel Batantu
    Abel Batantu
  • Jibby Philip
    Jibby Philip
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • Kirsty  Mullen
    Kirsty Mullen
  • Aaron Gavin
    Aaron Gavin
  • Fabian Akinola
    Fabian Akinola
  • upload your photo
    Sushmita Begum
  • upload your photo
    Sophie Maloney
  • upload your photo
    Alexandre Neto Da Silva
  • claim your profile
    Chloe Swainson
  • upload your photo
    Coral Taylor
  • claim your profile
    Chelsea Shanahan
  • claim your profile
    Carley Rust-Wiliams
No description available.
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
0 people found
this helpful
William, Michael and Kern were always friendly and helpful. They worked hard to make it all happen, especially with us not being in the local area and checking contract details. It appears that personal details given to Ludlow Thompson had been shared with third parties without my consent, though I can not say who would be responsible for that....
read full review
Comment on agent fees
London agents fees are high but Ludlow Thompson's were comparable with others. We were given a discount from the standard fees which was much appreciated. Thanks guys.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Clear emails and quick responses from Ria were all good and the process was completed on time. I was required to give a lot of information and I'm not sure of it's purpose. Why would marital status, for example, be relevant? Some personal details were shared with a third party without my consent, though I can not say who is responsible for that....
read full review
Comment on agent fees
Comparable with other agents, which are quite high.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Having looked for our ideal home previously, when one that fit the bill finally came on the market over a year later, Georgina at Ludlowthompson Dulwich remembered our family's needs and matched us up. The wider team including Kirsty then worked hard to help us through the process and we're now happy home owners!...
read full review
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Neel has been very helpful and responsive throughout the process, keeping us up to speed and ensuring all our questions were answered...
read full review
Comment on agent fees
the agency fees were very expensive but we were given a 30% discount.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
The service Neel provided was exceptional. I feel he went above and beyond in answering all of our questions - As first time renters we had lots of enquiries which he happily and swiftly answered. He was more than happy to help with some of our additional requests and was always friendly and knowledgable....
read full review
Comment on agent fees
The rates were fairly standard
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
He has always shown willingness to help and resolve the issues straight away. Respectful and professional I am happy to recommend my friends...
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Always been available when needed and quick to reply! So far i have not had any issues whatsoever with Sophie....
read full review
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Very pleasant to deal with. Took over and dealt with an issue with efficiency - also took calls outside work hours...
read full review
Comment on agent fees
Obviously no one likes paying agency fees. Would be better if Landlords covered this!
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
MR Zair Hussain was so helpful and very efficient with helping me sort out the last rental payments for a property. He is one of the most helpful property manager I've spoken to....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Sushmita has been a great help from day one - always positive and proactive and responds straighht away. I had a problem logging into my account and Sushmita talked me through where to find the information I was looking for. Having her as my contact helps so much, and I do not have to worry about any issues as these are dealt with on my behalf. Helps 100% with my stress levels....
read full review
Comment on agent fees
Feel they are expensive
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Austin was extremely responsive and helpful throughout the process. When we hit an obstacle, I thought he was proactive and instrumental in ensuring this was resolved and we were able to complete the purchase....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ria was very helpful with the whole application process. Assistance was given and any questions answered in a very timely matter, especially with the time zone difference, me being in Canada as a guarantor. I admit I got frustrated with the whole thing, and I was still treated with a professional manner....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I found experience of buying very straight forward and both chelsea and tony were professional throughout. Chelsea showed me the property and helped me to secure it and Tony was very efficient in getting the sale through within a month. Couldn't ask for more....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Thomas is always quick to solve any of the administrative needs of our flat. Recently we had some previous tenant council tax issues and he helped solve them promptly!...
read full review
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I rented a house through Ludlow Thompson some months ago but for personal reasons, I had to leave it and find a tenant to replace me. Cristiana was extremely helpful, she explained the process thoroughly and made it very easy and fast. She always answered the phone and responded to my emails immediately. She is also very polite and easy to talk to something very important for an agent....
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ria handled the referencing for our new property, a brialliant experience, everything was handled clearly and in a very professional manner, we highly reccomend Ria....
read full review
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I am very happy with Thomas work for me. When ever I have phoned asking for Thomas to do something for me he always responds straight away....
read full review
Comment on agent fees
The agents fee is ok. I don't have a problem with the payment fees.
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Daniela has been very attentive and responded positively to requests made by myself. I would recommend her anytime. The back up staff were all helpful and prompt in dealing with my concerns....
read full review
Comment on agent fees
I am happy with the Agency fees
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I was very impressed with the team's work ethics which is a credit to Fabian Akinola's approach to work and high standards of professionalism....
read full review
Comment on agent fees
As a new comer to the letting market I am still learning However, this is an expense and like any expense a lower % is always welcomed.
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Very good service getting my meter readings done for me after rubbish service from the property management company L & Q....
read full review
Comment on agent fees
I don't know the exact cut she gets
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I am very happy with the referencing process. Ria is professional in respect of getting the paper work done. The communication is clear and prompt. The whole referencing took less than 4 working days which I reckon is pretty efficient. The rest of renting process was overall quite smooth, though there were misunderstanding at some point. The agent in charge of viewing and drafting terms is a bit inexperienced, but I'm sure he will become better....
read full review
Comment on agent fees
Ludlow Thompson charges an agent's fee higher than the other ones I know. It is almost two weeks rent. But I'm not very experienced in renting houses, so I don't know how to judge without a benchmark.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Zair has been professional over the last 2 years of us working with him. We are international students living in London and he has ensured that our needs have been met while also informing us of key regulations that we must adhere to. It's been a pleasant experience with him....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Joanna is always friendly and informative, and very helpful in dealing with any issues or questions. A great contact to have....
read full review
Was this helpful? Yes
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
Laura is an excellent agent, very keen and knowledgeable operator. Takes her job quite seriously yet amicably. Makes us feel we are in the hands of a professional....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Thomas is always easy to get hold of and quick to respond to any requests. He has managed our two properties really well, and has always made good suggestions to sort things out. Much appreciated!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Abel was very kind and helpful . We were very happy for renting the new place with his orientation. Thanks Abel, best of luck!...
read full review
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
Featured Review
0 people found
this helpful
Mr Edward Pink is always available to accomodate our requests he is the most formal and efficient agent. His service is helpful and efficient. I had a bad experience Foxtons and KFH - The Agent in SW9...
read full review
Comment on agent fees
Hight but worth it
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
I have recently had a trying time with the tenants in one of my properties, and as a result am more than happy to write a glowing review for Max. Max has impressed me with his willingness to listen to my concerns, to be fair and reasonable, to mediate with difficult tenants and to put right any complaints that I may have had with Ludlow Thompson. His actions have earned my loyalty, and I am very happy to continue to engage Ludlow Thompson as a consequence. Thank you Max!...
read full review
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Reiss was excellent, very helpful and responsive to enquiries and organising a viewing. He was also very knowledgeable about the properties he showed us, and honest and fair about them, which we appreciated....
read full review
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Ross has been exemplary as my property manager. There have been considerable ongoing problems with the tenancy which he has done his best to sort out, keeping me informed of progress in a pleasant and professional way. My previous experience with property managers before Ross took over was very poor and I had no confidence in their ability or willingness to help. I have given 5 stars not to the whole bench but just to Ross....
read full review
Comment on agent fees
Ross deserves the fees paid but previous property managers definitely did not (see above comment).
Was this helpful? Yes

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1096 72 2902 162 461 8 541 4 342 37

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4 9FA

London, E3 4PH

London, N4 2DL

London, NW6 7QE

London, SE13 6JX

London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA

Firm rankings



Acton
172 High StreetActon, London W3 9NN
(282)
Apex House
Unit 4, Berkeley Business Park, Wainwright Road, Worcester WR4 9FA
(696)
Bow
634-636 Mile End Road, London E3 4PH
(326)
show all branches (12)
Canada Water
(Canada Water) Unit 2 Montreal House, Surrey Quays Road, London SE16 7AQ
(18)
City Docklands
(City/Docklands Office/Branch)3-5 Dock Street, London E1 8JN
(820)
Dulwich
81-83 Lordship Lane, London SE22 8EP
(450)
Finsbury Park
8 Blackstock Road, London N4 2DL
(698)
Kilburn
381 Kilburn High Road, London NW6 7QE
(230)
Lewisham
258 Lewisham High Street, London SE13 6JX
(245)
Oval
(Oval Office/Branch)12 Clapham Road, London SW9 0JG
(754)
Wandsworth - Tooting
62 Tooting High Street, London SW17 0RN
(653)
Wimbledon
43-45 Wimbledon Hill Road, London SW19 7NA
(384)

Make an Enquiry




.