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No description available.
Jan 17,2018
Minithumbup
Michael Smith
By: 'Vivienne'
Jan 17,2018
0 people found
this helpful
I had the pleasure of meeting Michael Smith when I visited the Bow Branch, and he was very accommodating. Michael still took the time to attend to my needs and questions, and even enlighten me on things i didn't know, which made me feel like this was not a wasted journey. On top of that, he followed up on me and my search to see if I had found anything or if I was still looking. It was nice to have an Estate Agent who actually cared about my search and what I was looking for, rather than s...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 17,2018
Minithumbup
Michael Smith
By: 'Kaya'
Jan 17,2018
0 people found
this helpful
Michael Smith made our search for property easy and stress-free and was always there to answer all of our questions. He was professional as well as very friendly which made our communication better. He explained the procedures to detail and always kept us updated until we moved in in our new flat. In my experience, I have never dealt with such an amazing, understanding and helpful agent who actually makes the stressful process of searching for a flat, viewing, deciding and sorting out documents ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 17,2018
Minithumbup
By: 'Phil Davies'
Jan 17,2018
0 people found
this helpful
Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up. Highly recommend his services Phil...
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Jan 16,2018
Minithumbup
Jesse Oteri
By: 'Alix'
Jan 16,2018
0 people found
this helpful
Jesse has been the perfect estate agent! Always available to answer our questions by phone, email and even physically to show us the property. Everything was clear and he has been a really good link between us and the landlord. I can give only good feedbacks as nothing unexpected happens!...
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Comment on agent fees
The agent fees are not too high and the price worth the (good) service he offered to us.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Alexandre Neto Da Silva
By: 'Paul'
Jan 16,2018
0 people found
this helpful
Alex was great to deal with in the re-letting of my Wimbledon property. He kept me informed throughout and was successful in getting a prompt re-let, with no void period. He also dealt with a number of specific requests, including procuring some furniture, without any issue or hassle to me....
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Jan 16,2018
Minithumbup
By: 'Nas'
Jan 16,2018
0 people found
this helpful
AMAZING AGENT !! Mike was amazing from the viewing till the moving in. He have been helpful, patient and always a quick respond to any question we had during the documentation process. Everything happen quick and no issues throw all the stages. He was constantly in contact with us and keeping us updated with all the information. Strongly recommended if you want to avoid any headaches and misunderstanding while you moving in....
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Comment on agent fees
GOOD !
Was this helpful? Yes
Jan 15,2018
Minithumbup
Jesse Oteri
By: 'Thea Dagnaud'
Jan 15,2018
0 people found
this helpful
Jesse has been absolutely amazing to us! Everything went smoothly thanks to the service he provided. He has been extremely concilient and reactive at anytime for us....
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Comment on agent fees
Fees were okay
Was this helpful? Yes
Jan 15,2018
Minithumbup
Fabian Akinola
By: 'stallard'
Jan 15,2018
0 people found
this helpful
Exceptionally professional and great communication during the viewing stage and also leading me through the details of letting as a first-time landlord...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Kerry
By: 'Frédéric'
Jan 15,2018
0 people found
this helpful
Jesse Oteri has been very professional and has always been very helpful during the process. He was reachable and available at all time and came back very shortly even during Christmas time and weekends! Jesse has been great while negotiating. I would definitely recommend him....
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Comment on agent fees
Jesse has cut down the fees for us and has made a very good price as we were on our maximum budget for the rent
Was this helpful? Yes
Jan 14,2018
Minithumbup
Piotr Kolomyjec
Craig Benjamin
By: 'EM'
Jan 14,2018
0 people found
this helpful
We bought a property through this branch. Piotr showed us the property and was our main contact through the process. We felt we got a good deal and Piotr and Craig had a sensible and realistic view when it came to managing the offers - we didn't feel at all that they were trying to push us into offering over budget. It was quite a long drawn out and complex process due to various wrinkles on the vendors' side but Piotr helped to push it all along and was very good at keeping in touch t...
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Jan 13,2018
Minithumbup
Jolanta Janusz
By: 'Catalin'
Jan 13,2018
1 people found
this helpful
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,friends and family.Many thanks once more and keep up same amazing work! Kind regards Catalin Brinza...
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Comment on agent fees
Very very good! Fantastic service!!!
Was this helpful? Yes
Jan 12,2018
Minithumbup
Fabian Akinola
Joshua Amissah-Larbi
By: 'Miss Husbands'
Jan 12,2018
0 people found
this helpful
I am very pleased with the standard of service & care received from Fabian and his team at the Bow office of Ludlow Thompson. They were all professional and very helpful especially Fabian who has made this whole process as smooth as possible. Michael, Joshua and Jesse did a remarkable job in showing my property and I'd like to thank them all for a job well done. Lastly, I'd also like to thank the photographer who took some phenomenal pictures and showed all of the great features of...
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Comment on agent fees
I thought the fees were reasonable.
Was this helpful? Yes
Jan 11,2018
Minithumbup
Melissa Jeynes
By: 'Amer'
Jan 11,2018
0 people found
this helpful
I have had entirely satisfactory dealings with Melissa. She is prompt in her replies and seems to understands customer needs!...
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Jan 11,2018
Minithumbup
Reiss Stewart
By: 'Courtney'
Jan 11,2018
1 people found
this helpful
Reiss was excellent to deal with; professional and friendly. He kept in contact with me throughout, punctual to all my viewings, accommodating to any worries or queries I had, and committed in going above and beyond, and finding the perfect property for me. After dealing with numerous of other agents in London, Reiss was by far the best. I would not hesitate to recommend Reiss and ludlowthompson, and would definitely work with him again....
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Jan 11,2018
Minithumbup
Reiss Stewart
By: 'Mandy'
Jan 11,2018
0 people found
this helpful
Reiss was polite, professional and kept us fully informed. On time for viewings and very efficient afterwards dealing with follow up questions and next steps. Quite a difference from some experiences elsewhere. Would recommend estate agents based on dealings with Reiss....
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Comment on agent fees
No issues
Was this helpful? Yes
Jan 09,2018
Minithumbup
Emma Nettleingham
By: 'First class'
Jan 09,2018
1 people found
this helpful
Thank you to all the team at Ludlow Thompson Bow for helping us secure our first home! Special thanks to Emma who was so helpful, clear and knowledgeable - she's a first class agent and made the whole process so easy for us!...
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Jan 09,2018
Minithumbup
Aaron Gavin
By: 'Maddie'
Jan 09,2018
0 people found
this helpful
We are very happy to be able to secure this tenancy. We are really enjoying the property, especially our daughter who can finally run around and be free. Shannon Galli managed to point us in the right direction by suggesting the property for viewing, while Aaron Gavin was very good in helping us dealing with the landlords and securing the tenancy. Definitely recommended!!...
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Comment on agent fees
A bit expensive compared to other agents but the reference process went quite smoothly. Other agents can be way more fussy.
Was this helpful? Yes
Jan 09,2018
Minithumbup
Kerry Lindsay
By: 'Edward and Eloise'
Jan 09,2018
0 people found
this helpful
Great timing with the referencing competed in under 24 hours. Very helpful over the phone, quick and easy response, thank you!...
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Was this helpful? Yes
Jan 05,2018
Minithumbup
Ria Green
By: 'Heather Hughes'
Jan 05,2018
0 people found
this helpful
Ria has been a huge asset during my tenancy with Ludlow Thompson. Through a few incidents that were no fault such as a boiler breakdown and a lockout, she has been prompt, professional and courteous with her response. Though inconvenient as these instances may have been, it was eased by Her professionalism and the outcome satisfactory. She is a great asset to have as a property manager!...
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Comment on agent fees
Had no problem
Was this helpful? Yes
Jan 05,2018
Minithumbup
Laura Costa
By: 'Kc'
Jan 05,2018
0 people found
this helpful
Agent is very helpful and dealt with our requests professionally. Provided a lot of information regarding the property. Easy to communicate with if you have any problems....
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Was this helpful? Yes
Jan 03,2018
Minithumbup
Jolanta Janusz
Alexandre Neto Da Silva
By: 'James C'
Jan 03,2018
0 people found
this helpful
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could. We could not recommend her highly enough....
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Comment on agent fees
Jolanta should be paid more.
Was this helpful? Yes
Jan 03,2018
Minithumbup
Hannah Bick
By: 'Millie Otieno-Storey and Mark Storey'
Jan 03,2018
0 people found
this helpful
Hannah is an exceptional agent. Very attentive to her clients and very flexible to when it comes to time planning to make it convenient for her clients. We were in a situation where we needed a home urgently before Christmas and Hannah did a brilliant job to facilitate this for us. We are now very happy and settled in our new home and wish her the very best of success in 2018. Overall a very nice lady who delivered excellent customer service....
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Comment on agent fees
agent fee however is a bit on the high side. From a business sense of things, Agencies could save money for clients by doing the reference checks yourselves. Why pay a third party to do it?
Was this helpful? Yes
Jan 02,2018
Minithumbup
Hannah Bick
By: 'grant'
Jan 02,2018
0 people found
this helpful
extremely helpful and friendly with fantastic communication who was available at whatever time of the day we needed. would always be happy to deal with hannah....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 29,2017
Minithumbup
Joao F D Franco
By: 'F Zhang'
Dec 29,2017
0 people found
this helpful
Joao Franco and Ludlow Thompson Oval office has done a fantastic job on letting our flat out within a week on the market. Provided a helpful service and smooth transaction throughout the process. Highly recommended....
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Was this helpful? Yes
Dec 28,2017
Minithumbdown
By: 'Alphabet'
Dec 28,2017
0 people found
this helpful
Bewilderingly incompetent service, difficult to see how the entire branch hasn't been shut down. Internal miscommunication has time and time again resulted in miscommunication between the estate agent and tenant. Deposit has not been retrieved from tenancy as estate agent has not been able to contact landlord for several months now. Couldn't provide more of a negative recommendation, do not use this service unless you wish to effectively take on a part time job as your own estate agent...
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Dec 27,2017
Minithumbup
Terence Cunningham
Emma Nettleingham
By: 'Ben and Claire'
Dec 27,2017
0 people found
this helpful
We were very impressed with the service that we received from Terence and Emma at Ludlow Thompson when selling our flat in Bow. They were professional, highly responsive and always tried to anticipate the next steps. We recently had contact with two other estate agent companies and they were nowhere near as helpful or efficient as Ludlow Thompson....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
David Phillips
By: 'Chris'
Dec 21,2017
0 people found
this helpful
I was very happy with my interaction with David. He was very professional, knowledgeable and easy to do business with. Very happy with my new flat...
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Dec 20,2017
Minithumbup
Alexandre Neto Da Silva
Kenneth
By: 'Aliya'
Dec 20,2017
0 people found
this helpful
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I recommend this agent!...
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Dec 20,2017
Minithumbup
Jesse Oteri
By: 'Lucy'
Dec 20,2017
0 people found
this helpful
Jesse was helpful and always available to speak with. Communication lines were effective and it was obvious that he tried his upmost to try and make the process as smooth as possible....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 20,2017
Minithumbup
Nicola Dawkins
By: 'sonia'
Dec 20,2017
0 people found
this helpful
Nicola was always available and gentle with us i strongly recommended her and her agency precise and reliable availbale by phone email and face to face...
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NAEA ARLA


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From Landlords From Tenants From Vendors From Buyers Other
1182 75 3206 180 499 8 577 4 347 42

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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

London, SW9 0JG

Worcester, WR4 9FA

London, SW19 7NA

London, SW17 0RN

London, SE22 8EP

London, N4 2DL

London, E3 4PH

London, E1 8JN

London, NW6 7QE

London, SE13 6JX

London, W3 9NN


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(Oval Office/Branch)12 Clapham Road, London SW9 0JG
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