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No description available.
Jun 22,2017
Minithumbup
Aaron Gardener
Craig Benjamin
By:
Jun 22,2017
0 people found
this helpful
Both Aaron and Craig were great in helping me find a flat. They were friendly and always willing to answer any questions or queries I had, and were very quick to respond. They did their absolute best to make the buying process as smooth and fast as possible....
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Jun 21,2017
Minithumbup
By:
Jun 21,2017
0 people found
this helpful
Very professional. I would have liked to be more updated on the employment referencing but overall I am very satisfied with her service and professionalism....
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Jun 15,2017
Minithumbup
Terence Cunningham
By:
Jun 15,2017
0 people found
this helpful
I'm extremely happy with the service I received from buying my home with Terence and his team. We had a number of issues with the legal work, but Terence stayed positive and helped work through an problems. He kept my up to date with every development and was really easy to deal with. Cheers Al...
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Jun 14,2017
Minithumbup
Andrew Dunham
By:
Jun 14,2017
0 people found
this helpful
Organised for someone to come over to rapid our decking. Thoughtful and considerate when dealing with tenants, and managed to get the job done to a high standard even though I was incredibly difficult with available dates....
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Comment on agent fees
N/A
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Jun 14,2017
Minithumbup
Kerry Lindsay
By:
Jun 14,2017
0 people found
this helpful
Kerry was not only very efficient but accommodating and helpful when I was having trouble getting referencing from my employer. Would recommend....
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Jun 13,2017
Minithumbup
Kerry Lindsay
By:
Jun 13,2017
0 people found
this helpful
Kerry was incredibly helpful and quick to respond to questions, ensuring that I wasn't left wondering what was going on....
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Jun 13,2017
Minithumbup
By:
Jun 13,2017
0 people found
this helpful
Ludlow Thompson' agent was really efficient and communicative. He was comprehensive and adapted himself to the urge of our demand....
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Comment on agent fees
To high.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Sophie Maloney
Neel Sangani
By:
Jun 12,2017
0 people found
this helpful
Very prompt, understanding and helpful. Highly satisfied. We had a few requests and answers were provided immediately. Timing was also very accommodating....
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Comment on agent fees
Flexible.
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Jun 12,2017
Minithumbup
Craig Benjamin
By:
Jun 12,2017
0 people found
this helpful
Brilliant service from Craig at Ludlow Thompson. very efficient and helped me throughout the whole process of selling my property. He was always available to take my calls and answered any questions I had. Definitely recommended....
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Comment on agent fees
competitive
Was this helpful? Yes
Jun 12,2017
Minithumbup
Ria Green
By:
Jun 12,2017
0 people found
this helpful
Very helpful, prompt and effective responses to all queries and requirements in a fairly short period of contact (4 months)....
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Jun 12,2017
Minithumbup
Fabian Akinola
Steven Marsh
By:
Jun 12,2017
0 people found
this helpful
Had a great experience with the team at Ludlow Thompson. We set them quite a task to find a tenant in the shortest possible time frame and they somehow managed to deliver a suitable tenant earlier than expected! The rest of the tenancy set up was handled smoothly and both Fabian and Steven made themselves available to answer all my questions and assist with each step of the letting process. I highly recommend the agency...
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Comment on agent fees
Good value for money and very competitive
Was this helpful? Yes
Jun 12,2017
Minithumbup
Kerry Lindsay
By:
Jun 12,2017
0 people found
this helpful
It's not often that one finds an agent as swift and effective as Kerry Lindsay. The apartment that I viewed turned out to be something exactly I was looking for. My offer was negotiated by the agent for the benefit of both parties. Both the offer and the referencing were processed smoothly. I would highly recommend the agent....
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Jun 10,2017
Minithumbup
Joshua Amissah-Larbi
By:
Jun 10,2017
0 people found
this helpful
Joshua has been a great help in finding my home. Reliable, quick in his responses and very customer-oriented. I highly recommend Ludlow Thompson thanks to him....
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Jun 10,2017
Minithumbup
Harry Frankland
By:
Jun 10,2017
0 people found
this helpful
Harry was amazing to work with! He was flexible and had everything sorted for us even for things we didn't specifically think to ask for, for our move, which was much appreciated!...
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Jun 09,2017
Minithumbup
Ria Green
By:
Jun 09,2017
0 people found
this helpful
Always prompt to respond, helpful, friendly and clear. Couldn't ask for a better property manager, to be honest. Thanks....
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Jun 08,2017
Minithumbup
Laura Costa
By:
Jun 08,2017
0 people found
this helpful
I just rent a flat through this agency. Laura helped us, she is a very kind and helpful person. Every time we need some information she was ready to assist us!...
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Jun 08,2017
Minithumbup
Bhavik Patel
By:
Jun 08,2017
0 people found
this helpful
Very good and friendly service. All tasks completed as expected. Would like to use the Bhavik again on the next occasion....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 06,2017
Minithumbup
Kerry Lindsay
By:
Jun 06,2017
0 people found
this helpful
Kerry was amazing during the referencing process, rather eloquent and efficient. She was always nice to us when we had doubts, and very thoughtful....
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Jun 06,2017
Minithumbup
Georgina Witts
By:
Jun 06,2017
0 people found
this helpful
If you are buying a property I hope Georgina is your agent. She was the one bright light amongst the protracted painful process of dealing with solicitors, she was the only one on the ball and with any worthwhile updates. I recommend her highly. A pure joy to deal with. Thank you Georgina....
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Jun 05,2017
Minithumbup
Piotr Kolomyjec
Craig Benjamin
By:
Jun 05,2017
0 people found
this helpful
Such a positive experience. Piotr always got back to us immediately and kept us in the loop. Really made the process a smooth one....
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Comment on agent fees
Fees expected rate for this part of London.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Daniel Scott
By:
Jun 05,2017
0 people found
this helpful
Excellent agent. Breaks everything down and makes it understandable so moving becomes a no-worry. Always answers the phone and guides you quickly through the entire process from viewing to getting the keys....
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Comment on agent fees
Fees are on the higher spectrum of the market
Was this helpful? Yes
Jun 05,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By:
Jun 05,2017
0 people found
this helpful
Mark and Phillip were extremely professional and helpful throughout the whole process and I will be recommending Ludlow Thompson to family and friends as a result....
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Jun 02,2017
Minithumbup
Andrew Dunham
By:
Jun 02,2017
0 people found
this helpful
I recently contacted Andrew about a number of repairs needed to the house. He swiftly arranged for contractors to carry out the work required, and this work was done to an excellent standard....
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Comment on agent fees
Fairly reasonable
Was this helpful? Yes
Jun 02,2017
Minithumbup
Ria Green
By:
Jun 02,2017
0 people found
this helpful
Ria has always been very efficient and pro-active when dealing with any type of requests. She always acts with diligence and professionalism. I definitely recommend her...
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Was this helpful? Yes
Jun 02,2017
Minithumbup
Harry Frankland
By:
Jun 02,2017
0 people found
this helpful
Harry was professional and helpful from start to finish. He has been honest and provided good advice where needed. Harry's consummate service has made the sometimes tricky process of renting a flat very smooth...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 02,2017
Minithumbup
Aaron Gardener
By:
Jun 02,2017
0 people found
this helpful
Excelllent service, ironed out the stress of purchasing a property. Our negotiator, Aaron Gardener, was friendly and helpful. He worked hard to oprovide answers to our queries regarding the property, liasing with us, the vendor and solicitor. We definitely recommend this estate agency....
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 02,2017
Minithumbup
Harry Frankland
By:
Jun 02,2017
0 people found
this helpful
Harry made the entire process of finding an accommodation in a new city really stress free and convenient. Really grateful to have found him....
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Comment on agent fees
good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Kerl Elie
Neel Sangani
By:
Jun 01,2017
0 people found
this helpful
Good service, friendly people, smooth move in process. Neel, Kerl and everyone else we've dealt with have been very competent and helpful....
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Jun 01,2017
Minithumbup
Laura Costa
By:
Jun 01,2017
0 people found
this helpful
Laura was brilliant from start to finish and managed to find us our dream flat! Zero complaints. Her sales attitude wasn't pushy or fake which made the whole experience a lot more enjoyable....
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Comment on agent fees
The fees were more than expected, but got us the flat in the end.
Was this helpful? Yes
May 31,2017
Minithumbup
Hassan Bacchus
Jacob Burston
By:
May 31,2017
0 people found
this helpful
Customer service was good, staff was approachable and friendly, and answered questions. I would definitely recommend. Hassan as he was fantastic....
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Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1143 73 3025 166 481 8 557 4 347 39

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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, E3 4PH

London, N4 2DL

London, NW6 7QE

London, SE13 6JX

London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA


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