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“Really helpful...”

Dec 09,2018
Minithumbup
By: 'Ladywell'
Dec 09,2018
0 people found
this helpful
Happy to have just moved into a house in Ladywell, which was bought through Ludlow Thompson. The staff were friendly, punctual, knowledgeable about the local area, extremely helpful, and consistently generous with their time and support during the long purchase process....
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Comment on agent fees
I can't comment. I'm the purchaser, not the vendor.
Was this helpful? Yes

“nice staff...”

Dec 04,2018
Minithumbup
Daniela
By: 'Damiano'
Dec 04,2018
0 people found
this helpful
Uawana and her staff are very kind and responsive to enquiries. I had a good experience dealing with them while looking for a property to rent....
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“Excellent service...”

Dec 03,2018
Minithumbup
Abigail
By: 'Anna'
Dec 03,2018
0 people found
this helpful
Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property Manager!...
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“Great service...”

Dec 03,2018
Minithumbup
Abigail
By: 'Sarah'
Dec 03,2018
0 people found
this helpful
Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors ...
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Comment on agent fees
Reasonable for service offered.
Was this helpful? Yes

“Sale of properyty...”

Dec 03,2018
Minithumbup
Kirsty
By: 'Ms Drysdale'
Dec 03,2018
0 people found
this helpful
We have just sold our property through Ludlow Thompson, with the help of Kirsty's and her team, very helpful...
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Comment on agent fees
Good
Was this helpful? Yes

“They are really good guys I recommend this agent to every one he would like to rent...”

Nov 30,2018
Minithumbup
Charlie
Jonathan
By: 'Achment. Antel'
Nov 30,2018
0 people found
this helpful
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and jonathan...
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Was this helpful? Yes

“First time buyer...”

Nov 30,2018
Minithumbup
Craig
Ayman
By: 'Maria'
Nov 30,2018
0 people found
this helpful
Ludlowthompson, especially Craig and Ayman, have been very helpful throughout the buying process. They were always available to talk and returned calls promptly. Unlike anyone else in the process, they kept the lines of communication open, were reassuring, friendly and maintained a great sense of ...
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Was this helpful? Yes

“An agent who will help you in any way she can....”

Nov 19,2018
Minithumbup
By: 'Viktoras Marozas'
Nov 19,2018
0 people found
this helpful
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as possible....
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“Seamless Service...”

Nov 19,2018
Minithumbup
Fabian
By: 'clare'
Nov 19,2018
0 people found
this helpful
Originally I was looking to sell my property but due to the current market, I decided to rent my property and wanted a quick turnaround. Fabian Akinola took my details and I gave him the task of finding a suitable tenant within a week. He ...
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Comment on agent fees
Fees are higher than previous agent used, however the agent exceeded expectations.
Was this helpful? Yes

“New Letting...”

Nov 16,2018
Minithumbup
By: 'tenant'
Nov 16,2018
0 people found
this helpful
We had a good letting process. Things turned out well in the end. Offering process was a bit long and we lost another property while waiting but glad we could get this flat....
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Was this helpful? Yes

“Positive Property management review...”

Nov 16,2018
Minithumbup
By: 'Megan123'
Nov 16,2018
0 people found
this helpful
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she ...
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Comment on agent fees
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
Was this helpful? Yes

“Good Experience...”

Nov 15,2018
Minithumbup
Mita
By: 'MC'
Nov 15,2018
0 people found
this helpful
The team were great in terms of being really responsive and helping source a property which suited our brief. Mita was great in terms of showing us around and answering any questions or queries we had about the flat. Unfortunately it wasn't quite what ...
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Was this helpful? Yes

“Really helpful!...”

Nov 12,2018
Minithumbup
William
By: 'Gabrielle'
Nov 12,2018
1 people found
this helpful
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending William....
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Was this helpful? Yes

“Incompetent doesn't begin to cover it...”

Nov 07,2018
Minithumbdown
By: 'Avoid Ludlow Thompson Oval'
Nov 07,2018
0 people found
this helpful
I would highly recommend using Ludlow Thompson if you enjoy dealing with incompetent estate agents who fail to grasp even the simplest of concepts. They're especially good if you enjoy long tedious phone calls where the person on the other end completely ignores what ...
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Comment on agent fees
Ridiculous fees that are forced on tenants and landlords for nothing in return.
Was this helpful? Yes

“very helpful agents - transparent process...”

Nov 06,2018
Minithumbup
By: 'Franz'
Nov 06,2018
0 people found
this helpful
due to problems moving from a foreign country to England the agents always helped me understand the ongoing process to provide the necessary documents transparent process...
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Comment on agent fees
suitable fees
Was this helpful? Yes

“Excellent...”

Nov 05,2018
Minithumbup
Sophie
By: 'Nuria'
Nov 05,2018
0 people found
this helpful
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything else....
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Was this helpful? Yes

“Fantastic service...”

Nov 05,2018
Minithumbup
Ayman
Craig
By: 'Olivia Witt'
Nov 05,2018
0 people found
this helpful
We couldn't recommend this company highly enough. Ayman and Craig have supported us throughout the purchase and kept us updated. Ayman is such a pleasure to work with - very reassuring and friendly. He's really gone beyond the call of duty for us. ...
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Was this helpful? Yes

“Unable to handle simple tasks...”

Nov 05,2018
Minithumbdown
By: 'GeDu'
Nov 05,2018
0 people found
this helpful
Ludlow has been unable to perform even the simplest of tasks since we moved in... Despite continuous reminders, Ludlow either simply ignored our emails/phone calls or performed tasks completely unsatisfactorily (ie damaging other items in the meantime). No attempt has been made by Ludlow ...
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Comment on agent fees
Not worth paying a penny for non-existent services
Was this helpful? Yes

“The best Agent simple as that!...”

Nov 04,2018
Minithumbup
Emma
Terence
By: 'Aicha'
Nov 04,2018
0 people found
this helpful
Emma and Terence were impressive from the start go and understood exactly what was at stake. It was a difficult market to sell in but Emma and Terence were extremely confident and I should have listened to them in first place. Instead, after couple months , ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Exceptional service from Abigail...”

Nov 03,2018
Minithumbup
Abigail
By: 'GConnor'
Nov 03,2018
0 people found
this helpful
Abigail recently assisted with a replacement tencancy and went above and beyond in her service. It was a very stressful time period for me but Abigail made the whole process much easier. I sent several emails and admittedly, I didn't have the easiest situation ...
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Was this helpful? Yes

“Very helpful property manager...”

Nov 02,2018
Minithumbup
Sushmita
Sushmita
By: 'Ash'
Nov 02,2018
0 people found
this helpful
Sushimita is an amazing member of staff who always helpful, quick to respond and goes outside of her way to resolve issues....
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Was this helpful? Yes

“Amazing Agent!...”

Nov 02,2018
Minithumbup
Emma
By: 'BLHP'
Nov 02,2018
0 people found
this helpful
Emma was a breath of fresh air and found me a buyer within 6 weeks! I would definitely recommend Emma as your first port of call if you are looking to sell your property!...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“To let...”

Oct 31,2018
Minithumbup
By: 'Cagla G'
Oct 31,2018
0 people found
this helpful
Our agent Uwana was always helpful and accessible for the whole process. Their service in Finsbury Park area is fast and accurate....
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Was this helpful? Yes

“Absolutely the worst...”

Oct 31,2018
Minithumbdown
Joshua
By: 'Stu from Saturday'
Oct 31,2018
0 people found
this helpful
Quite simply, there was not one single thing Joshua could capably do in his role. Literally by being involved, he doubled our workload and worry compared to had we had nobody. And we paid him for the privilege....
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Comment on agent fees
To charge us money whilst incorrectly deducting us money for jobs not even carried out, failing to deliver the rent money or even notice it missing, failure to chase things up, incorrect invoicing on a repeated basis, emails that don't even make sense replying to things not even related, but three or four days later, after being chased twice....I honestly don't have the energy left. Truly the most incredibly inept experience of anyone in any capacity that I have ever had.
Was this helpful? Yes
By: Stu From Saturday
Oct 31, 2018
View all comments (2)
You pride yourselves on customer service? Wow. How unlucky must we have been, then, to have had to deal with Joshua. Because as I believe I made clear above, in return for money we paid to you, he singularly failed to achieve one single thing. Customer service incorrect bills? Customer service not replying to emails? Mmmm....no. No no no. My wife is in the process of filing her complaint - with the ombudsman - but the sheer volume of email evidence is incredibly time consuming to reference, even ...

“Ludlow Thompson Agent...”

Oct 31,2018
Minithumbup
Melissa
By: 'Overseas Owner'
Oct 31,2018
1 people found
this helpful
The Personal Property Manger system used by Ludlow Thompson is very effective when staff such as Ms. Melissa Jeynes are in post. This agent is highly efficient in every way, dealing with both tenant and owner concerns in a prompt and professional way. It is ...
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Was this helpful? Yes

“Really Happy!...”

Oct 30,2018
Minithumbup
Kern
By: 'Charlotte'
Oct 30,2018
0 people found
this helpful
We are all really happy with the experience we had with Kern in ludlowthompson He showed us around at 9pm as we are all graduates moving from Birmingham and managed to move us in within 4 days. Super happy - thanks Kern :) !!!!!...
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Comment on agent fees
Not cheap, but worth it I guess
Was this helpful? Yes

“Flat sale...”

Oct 27,2018
Minithumbup
Terence
By: 'Kevin Moore'
Oct 27,2018
0 people found
this helpful
I have bought and sold many properties over the years but I cannot praise highly enough the service given by Terence when handling the sale of my property. With a difficult buyers solicitor, Terence helped smooth the transaction by proactively interfacing between the buyer and ...
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Comment on agent fees
Decent fees for the London market.
Was this helpful? Yes

“Windsor Court...”

Oct 24,2018
Minithumbup
Emma
By: 'Mark'
Oct 24,2018
0 people found
this helpful
Emma was really helpful, organised and effective from the offset when we viewed a number of properties that were a great matched to my criteria. When the sales process begun, Emma was always on hand to answer questions, keep me fully updated and ensure progress ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Fantastic! Sold within days!...”

Oct 23,2018
Minithumbup
Craig
Ayman
By: 'Vendor James'
Oct 23,2018
0 people found
this helpful
Absolutely delighted with the service. The photos and marketing were of a very high quality - the photographer was really good, and viewings were arranged very quickly. The property sold for £34k more than the reserve(asking) price. This was down to the hard work ...
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Was this helpful? Yes

“Disastrous...”

Oct 19,2018
Minithumbdown
By: 'Oleksii'
Oct 19,2018
0 people found
this helpful
Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to ...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1241 83 3379 201 533 10 601 6 356 44

Fees

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Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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