• Alexander Rawlinson
    Alexander Rawlinson
  • Jacob Burston
    Jacob Burston
  • Yasmine Sampson
    Yasmine Sampson
  • Darnell McDonald
    Darnell McDonald
  • Stephen Graham
    Stephen Graham
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    Tony Varghese
  • Terence Cunningham
    Terence Cunningham
  • Amy-Justine Hastings
    Amy-Justine Hastings
  • Haider Ali
    Haider Ali
  • Abel Batantu
    Abel Batantu
  • Jibby Philip
    Jibby Philip
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    Noel Colledge
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    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • Kirsty  Mullen
    Kirsty Mullen
  • Joy Hyde
    Joy Hyde
  • Aaron Gavin
    Aaron Gavin
  • Fabian Akinola
    Fabian Akinola
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    Sushmita Begum
  • Sophie Maloney
    Sophie Maloney
  • Alexandre Neto Da Silva
    Alexandre Neto Da Silva
  • Coral Taylor
    Coral Taylor
  • Chelsea Shanahan
    Chelsea Shanahan
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    Egypt Flemmings
No description available.
Mar 29,2017
Minithumbup
Nicola Dawkins
By:
Mar 29,2017
0 people found
this helpful
Nicola was very helpful in helping us secure our rental property. Right from the viewing to the offer stage and the follow-up with the landlord for further information, she was very easy to reach and quick to respond....
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Craig Benjamin
By:
Mar 29,2017
0 people found
this helpful
Craig was very helpful on getting the sale through, I doubt it would have gone through without him pushing everyone to exchange. I would defintey recommend Craig to any friends buying in the area....
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Comment on agent fees
I dont pay them so dont know
Was this helpful? Yes
Mar 29,2017
Minithumbup
Joao F D Franco
By:
Mar 29,2017
0 people found
this helpful
Joao was helpful in both a timely and polite fashion and was always on hand to assist/advise when necessary....
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Comment on agent fees
Bad - not Joao's fault, but the agencies fees are way too high for the level of work they actually do. All documents are sent through in PDF format and some of the information is out of date (e.g. 'Spark energy's' contact information). This makes it difficult to fill out forms electronically and aside from referencing the fee is pretty unjustifiable as we, as the tenants, did most of the printing/filling out/itinerary etc.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Jonathan Campbell
By:
Mar 28,2017
2 people found
this helpful
Jonathan is an accomplished professional. From the initial approach by a phone call to his instant response visit I have been incredibly impressed. He explained the Company's USPs, he got the process underway efficiently and exceeded expectations with the result. He added value utilising management facilities effectively. This property had been with the same agent for 23 years. Johnathan won the business because of his all round business skills and wonderful communication. A pleasure to work wit...
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 28,2017
Minithumbup
Gabriella Charalambous
By:
Mar 28,2017
0 people found
this helpful
Gabriella was brilliant throughout the process, she really worked hard to stock to the deadlines I needed and kept me constantly informed....
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Was this helpful? Yes
Mar 28,2017
Minithumbup
Nicola Dawkins
Nicola Dawkins
By:
Mar 28,2017
0 people found
this helpful
Nicola Dawkins was consistently good and on the ball from the outset. Friendly, polite, quick to recognize issues & current trends. Willing to listen to our letting requirements. Gave helpful advice and managed to get our property let within hours of if going on the market....
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Comment on agent fees
Obviously too high - but, they were prepared to negotiate. We have been very pleased with their professionalism/standard of service. But...........what a cheek to ask if I'd like to pay a "small fee" to have my review stand out in the crowd !!!!! Totally ridiculous - remove it from this questionnaire.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Edward Pink
By:
Mar 28,2017
0 people found
this helpful
Ed is so nice and very thoughtful we appreciate his help and we are excited to move into the new flat. Thx Mr. Pink you are awesome:)...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By:
Mar 27,2017
0 people found
this helpful
I recently bought my house through Ludlow Thompson, and pleased to report I received exceptional service from them. I was first shown the property by Mark, who was very friendly and highly knowledgeable, while not acting as a pushy salesman - which gave me great comfort that I was dealing with a trust worthy agent. Over the course of the transaction I dealt with both Mark and Phil, who were both highly professional throughout. When issues arose in the sale chain, they both worked incredibly har...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 27,2017
Minithumbup
Nicola Dawkins
By:
Mar 27,2017
0 people found
this helpful
Nicola was committed all the way through the process. She answered all of our questions immediately, she was kind, caring, and understanding of our situation. Her professionalism throughout was outstanding. She arranged multiple viewings for us at the property that we chose and liaised with the landlord and us swiftly and effectively. Nicola was such a comfort to have on our side throughout this process. We could not have asked for more....
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Comment on agent fees
Nicola worked with us and our financial situation to find the right balance for affordable fees for our transaction. We are truly grateful to her for this.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Nicola Dawkins
By:
Mar 27,2017
0 people found
this helpful
Nicola was thoughtful and considerate throughout the process. She was helpful and willing to show us the property several times in order for us to make a decision and make our move. I highly recommend Nicola, without reservation, as a trusted and loyal estate agent....
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Comment on agent fees
Nicola was very accommodating with our financial situation and provided us with a fee schedule that fit our needs accordingly.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Jibby Philip
By:
Mar 27,2017
0 people found
this helpful
After a difficult tenancy finally concluded, and with a property that required plenty of work, Jibby managed to get 20+ viewers through the property and 3 firm offers over a single weekend. We accepted an offer which was 20% up from the previous tenancy (admittedly 3 years after the previous level was set). Jibby then took control of all the necessary works for the property, cleaning, replacement furniture etc, to ensure the new tenants could move in as soon as possible. I was very impres...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
I have returned to Ludlow Thompson as they are simply the best agency in London. Totally professional, knowledgeable, always available to discuss issues, and producing excellent tenants. Nicola is utterly on the ball and capable. If I were an estate agent I would want her on my team....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Jibby Philip
Darnell McDonald
By:
Mar 27,2017
0 people found
this helpful
We have come to rely for some years now on Jibby's sound judgement and attention to detail. Thanks again to the Oval Team, you could not wish for a better service...
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Comment on agent fees
competitive fees and good value for money
Was this helpful? Yes
Mar 25,2017
Minithumbdown
By:
Mar 25,2017
0 people found
this helpful
Joao was alright but he didn't tell us that we needed to bring our passports for the immigration check which meant we had to cancel plans on Saturday in order to move in on time. Other than that he delivered great service. Ludlow Thompson in general sat on information or didn't collect it properly with regards to referencing. We needed to sort referencing within a week. My girlfriend was told that she may need a guarantor but that wasnt asked for in the first instance via email so we had to p...
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Comment on agent fees
Comparatively high
Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
By:
Mar 24,2017
0 people found
this helpful
Daniel was very helpful throughout the process, especially considering we were abroad on holiday. He was responsive, knowledgable and professional....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Daniel Scott
Jacob Burston
By:
Mar 24,2017
0 people found
this helpful
Daniel was easy to deal with, he managed our expectations and helped speed up the process while we were on holiday. Friendly and responsive. Jake was really helpful later in the referencing process and was great to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Ross Edwards
By:
Mar 23,2017
0 people found
this helpful
Ross has been absolutely great to work with - he is highly professional, helpful, responsive and also, importantly, always calm under pressure! Great service....
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Was this helpful? Yes
Mar 22,2017
Minithumbup
Ria Green
By:
Mar 22,2017
0 people found
this helpful
The referencing process was carried out by Ria in a very professional and helpful way. Although the process by the company was too long, Ria was able to assist and close it in a best possible way....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Ria Green
By:
Mar 21,2017
0 people found
this helpful
Ria was very efficiant and helpful with the referencing process thank you so much for making it as smooth as possible...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Zair Hussain
By:
Mar 21,2017
0 people found
this helpful
Attentive and responsive agent. I had difficulties with my first agent and since Zair joined the account things have been a lot better. Thank you for your service....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Ria Green
By:
Mar 21,2017
0 people found
this helpful
Ria was helpful whenever I contacted with queries relating to the referencing process, overall I'm very happy with the level of service provided...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Ria Green
By:
Mar 20,2017
0 people found
this helpful
all dealings were efficient responses were promp. was good dealing with Ria will deal with Ria again in the future thank you...
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Comment on agent fees
good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Neel Sangani
By:
Mar 20,2017
0 people found
this helpful
Neel demonstrated great diligence and perseverance in seeing through the letting of our home. He was prompt in responding to our queries, kept us fully informed on progress and ensured our best interests were being taken care of, with his tough but fair bargaining on the terms and conditions of the let....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Mark Williamson
By:
Mar 20,2017
2 people found
this helpful
Worst experience and service I have ever received. I would not recommend using Ludlow Thompson again. The branch manager Daniela Gomes is the most rude and unfriendly person I have ever came across in my life. Never returned my calls or emails, I was forever chasing her. Sophie Maloney showed me the property but on the viewing she was more interested in her mobile phone and talking about herself. Both lied. I would not recommend using Ludlow Thomson again after the service I received from them b...
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Was this helpful? Yes
Mar 16,2017
Minithumbup
Steven Marsh
Fabian Akinola
By:
Mar 16,2017
0 people found
this helpful
It's my first time renting a whole property, and Steve was there from viewing to signing to guide me through the whole process. I'm incredibly happy with his service, and Ludlow Thompson's in general, and felt that his approach was highly professional, yet personal and witty. During the viewing, he was constantly tailoring the appointment to our specific needs (we're two young professionals), gave us all the information we needed to know up front (All costs involved, including LT's fees), and...
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Was this helpful? Yes
Mar 16,2017
Minithumbup
Ria Green
By:
Mar 16,2017
0 people found
this helpful
Quick and easy process from start to finish Pleasure to deal with and made the move as stress free as possible...
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Was this helpful? Yes
Mar 15,2017
Minithumbup
Tom Glattback
By:
Mar 15,2017
0 people found
this helpful
Tom was very easy to deal with understanding what i need to have for the tenancy negotiation. He was very attentive and helpful too.......
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Fabian Akinola
By:
Mar 14,2017
0 people found
this helpful
Fabian has been excellent in helping me find tenants for two properties. His communication is good and is pretty easy to contact. He's been patient with questions, has worked to accommodate requests and above all has delivered offers where others have fallen flat. He has been good to his word and delivered a service which Ludlow Thompson should be proud of. I am certainly happy with the business we've had and look forward to a beneficial ongoing relationship....
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Comment on agent fees
I was disappointed that the fees were not able to be bettered for the second property but it should also be noted that I was accommodated with a competitive rate the first time around.
Was this helpful? Yes
Mar 14,2017
Minithumbup
Phillip Bartlett
Mark Williamson
By:
Mar 14,2017
0 people found
this helpful
I have had a lot of experience of London estate agents. I can honestly say that Philip, and Mark, stand out way and beyond what I had come to expect. A pleasant surprise that I could always get hold of them, even at unsocial hours, and they bent over backwards, using lateral thinking, to get to completion with what in my opinion were the most difficult buyers I have encountered, exacerbated by the stress of chain problems out of their control. Thanks for thinking outside the box!...
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Comment on agent fees
Reasonable. The agents involved certainly deserved their commission.
Was this helpful? Yes
Mar 14,2017
Minithumbup
Craig Benjamin
By:
Mar 14,2017
0 people found
this helpful
Craig is amazing - very experienced and knowledgeable in the local property market. He's extremely helpful. He rings back promptly if he misses a call and remains determined despite huge obstacles....
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Comment on agent fees
good
Was this helpful? Yes

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Last updated at 2:07 PM 02/03/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA

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