• Alexander Rawlinson
    Alexander Rawlinson
  • Jacob Burston
    Jacob Burston
  • Yasmine Sampson
    Yasmine Sampson
  • Darnell McDonald
    Darnell McDonald
  • Stephen Graham
    Stephen Graham
  • Tony Varghese
    Tony Varghese
  • Terence Cunningham
    Terence Cunningham
  • Amy-Justine Hastings
    Amy-Justine Hastings
  • Haider Ali
    Haider Ali
  • Jibby Philip
    Jibby Philip
  • upload your photo
    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • Kirsty Mullen
    Kirsty Mullen
  • Joy Hyde
    Joy Hyde
  • Aaron Gavin
    Aaron Gavin
  • Fabian Akinola
    Fabian Akinola
  • upload your photo
    Sushmita Begum
  • Sophie Maloney
    Sophie Maloney
  • Alexandre Neto Da Silva
    Alexandre Neto Da Silva
  • Coral Taylor
    Coral Taylor
  • Egypt Flemmings
    Egypt Flemmings
  • Jevon Subramaniam
    Jevon Subramaniam
  • Andrew Martin
    Andrew Martin
No description available.
Jul 26,2017
Minithumbup
Jonathan Campbell
By:
Jul 26,2017
0 people found
this helpful
Jonathan was very professional and friendly and kept me up to date with progress in letting our property He is one of the most effective employees I have come across in my many years of using Ludlow Thompson...
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Comment on agent fees
As far as fees are concerned they are always too high
Was this helpful? Yes
Jul 25,2017
Minithumbup
Kerry Lindsay
By:
Jul 25,2017
0 people found
this helpful
I found Kerry to be friendly and professional- I would recommend her. She emailed over all the information we needed promptly which was very helpful....
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Jul 24,2017
Minithumbup
Steven Marsh
Fabian Akinola
By:
Jul 24,2017
0 people found
this helpful
Very helpful, flexible and always available on the phone if we had any questions regarding our move. I would recommend Ludlow Thompson to other people looking to move in London....
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Comment on agent fees
good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Austin Walker
Aamir Sharif
By:
Jul 24,2017
0 people found
this helpful
I am very grateful to both Austin and Aamir for their superb handling of the sale of my flat. Austin in particular achieved a better sale price by doggedly negotiating with the buyer, and then helped in the later stages by resolving issues directly with the buyer when we were getting a little bogged by the conveyancing process. Overall I can't rate the services of Austin and Aamir highly enough and will be a returning customer to Ludlow Thompson because of their dedication to, and obvious enjoym...
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Comment on agent fees
agreeable
Was this helpful? Yes
Jul 24,2017
Minithumbup
Kerry Lindsay
By:
Jul 24,2017
0 people found
this helpful
I'm acting as a guarantor for my niece who is renting a flat through Ludlow Thompson and Kerry Lindsay took care of the paperwork. Due to my workplace HR being slow to provide my employee reference we had a number of emails back and forth until all the paperwork was completed. Kerry is an excellent communicator, her emails were always friendly in tone, she was very helpful and she replied promptly to my questions....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Mark Williamson
Phillip Bartlett
By:
Jul 24,2017
0 people found
this helpful
My purchase would not have been possible without the great work of the Tooting team. Special thanks to Mark for making the necessities happen to get this over the line....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Fabian Akinola
Fabian Akinola
By:
Jul 24,2017
0 people found
this helpful
Fabian delivered what he said he was going to. This is all we wanted to rent our flat. Fabian made the process a pleasant one....
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Comment on agent fees
I was not happy with paying the Tenancy Agreement Preparation fee as this should be part of the Lettings fee
Was this helpful? Yes
Jul 20,2017
Minithumbup
Kerry Lindsay
By:
Jul 20,2017
0 people found
this helpful
Very smooth and easy referencing process. Would recommend to others going through the a referencing process. Had great feedback and very understanding...
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Jul 19,2017
Minithumbup
Kerry Lindsay
By:
Jul 19,2017
0 people found
this helpful
I have only good things to say about Kerry as she was very quick in contacting me to receive the required documentation and also responded in a timely manner. This is an important move for me so it is always very good to have people that bring you solutions and not problems....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Kerry Lindsay
By:
Jul 19,2017
0 people found
this helpful
Kerry got my details that i sent to her and replied promptly to questions and confirmed recieving them. thank you...
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Comment on agent fees
fees are crazy expensive, and we have had problems with consistency between talking to people
Was this helpful? Yes
Jul 19,2017
Minithumbup
Joao F D Franco
By:
Jul 19,2017
0 people found
this helpful
Very helpful, quick to respond to queries and accommodating with viewing times. Everything regarding our tenancy was explained to us clearly in person rather than just via email, and the whole process moved very quick....
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Comment on agent fees
As expected
Was this helpful? Yes
Jul 19,2017
Minithumbup
Laura Stockwell
By:
Jul 19,2017
0 people found
this helpful
Laura was extremely helpful in securing a property for us. She knew how much we wanted the flat and made sure to call us and help us get the first viewing when it came on the market. She was patient and was able to explain the whole process to us, offered her help in finding another tenant to fill the spare room, and was extremely understanding when our circumstances changed....
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Was this helpful? Yes
Jul 18,2017
Minithumbup
Neel Sangani
Sophie Maloney
By:
Jul 18,2017
0 people found
this helpful
I'm very happy working with Neel and Sophie, they was very prompt for all our questions and our misunderstood, and every time they tried their best, and they succeeded. I'm glad I met them!...
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Was this helpful? Yes
Jul 17,2017
Minithumbup
Daniel Scott
Jacob Burston
By:
Jul 17,2017
0 people found
this helpful
Great service and very professional. Great experience. Was updated with new property immediately, and managed to sign a contract at good price...
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Jul 15,2017
Minithumbup
Reiss Stewart
By:
Jul 15,2017
0 people found
this helpful
Excellent service, punctuality and drover us by car to the properties. Very kind agent that after showing us two properties sent us regular emails with updated flats to rent,...
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Comment on agent fees
n/1
Was this helpful? Yes
Jul 12,2017
Minithumbup
Kerry Lindsay
By:
Jul 12,2017
0 people found
this helpful
Great service! Very helpful, responsive and efficient team. 5 stars for Joshua and Cameron as well. Would highly recommend Ludlowthompson....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 10,2017
Minithumbup
Daniel Scott
By:
Jul 10,2017
0 people found
this helpful
Daniel was kind enough to provide me some tips for room search,as I was not aware that his company was only dealing with property and not rooms renting. I appreciated his advice nevertheless, as I had asked him a couple of questions during my first inquiry and he tried to address these....
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Kerry Lindsay
By:
Jul 10,2017
0 people found
this helpful
Very kind and efficient. She has been providing clear information and has been replying quickly to my e mails. Thanks!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 06,2017
Minithumbup
Alexandre Neto Da Silva
By:
Jul 06,2017
0 people found
this helpful
Alex has made helped us in finding the right property. He was efficient and professional throughout. I would recommend ludlowthompson to anyone looking to rent in the Wimbledon area....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 06,2017
Minithumbup
Tony Varghese
Coral Taylor
By:
Jul 06,2017
0 people found
this helpful
Tony, Coral and Chelsea have been of tremendous help during the months of viewing and even more so of negotiating. Calm, professional and punctual they have provide the best of services to myself, the owner, and indeed the buyer for what I gathered during our meetings. I most definitely recommend Ludlow and Thompson and its Sales Manager Tony Varghese to anyone selling or buying in the E1 area....
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Comment on agent fees
Fees are reasonable and good value for money for the services and advice provided.
Was this helpful? Yes
Jul 06,2017
Minithumbdown
By:
Jul 06,2017
0 people found
this helpful
Renting through Ludlow Thompson (Canada Water Branch) has been one of the most frustrating and time-consuming experiences we've had with letting agencies in London. The agents treated us very poorly and were utterly unhelpful. We arranged a viewing of a flat that was advertised by Ludlow Thompson on Right Move as furnished. During the visit, the agent (Sophie Maloney - Lettings Negotiator) reassured us the landlady would furnish the flat, carry out some minor repairs, and clean th...
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Jul 05,2017
Minithumbup
Kerry Lindsay
By:
Jul 05,2017
0 people found
this helpful
Very quick and efficient service, we were kept updated and were able to go through the process without any issues....
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Comment on agent fees
Slightly high but the service and experience has been better than the last.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Kerry Lindsay
By:
Jul 05,2017
0 people found
this helpful
Very helpful in helping us secure a house, replied to emails quickly and put us in touch with correct people, thank you!...
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Reiss Stewart
By:
Jul 05,2017
0 people found
this helpful
Very helpful and very kind. Thank you for your help Reiss, much appreciated. Kept us in the loop and showed us some lovely properties matching our requirements....
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Kerry Lindsay
By:
Jul 05,2017
0 people found
this helpful
Quick and professional service. No problems at all with referencing myself and my girlfriend. Would recommend to all friends and family....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Laura Costa
By:
Jul 04,2017
0 people found
this helpful
Laura has been a pleasure to work with - always available, always happy to help and always competent and capable. After some less than impressive agents we met at other viewings it was a real relief to know we were dealing with someone like Laura....
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Comment on agent fees
Standard, I guess, but they always seem like quite a lot!
Was this helpful? Yes
Jul 04,2017
Minithumbup
Sushmita Begum
By:
Jul 04,2017
0 people found
this helpful
LudlowThompson have been excellent agents. They have a very high level of service and all of their staff are very kind, helpful and professional. In particular, Sushmita has been a wonderful help in getting everything sorted for us. She has been very quick to answer any questions, get us the necessary information, as well as liaising with the landlord. She has helped to make it a very smooth process. I would highly recommend her and Ludlow Thompson as a whole....
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Comment on agent fees
Fee's are fine. They are possibly a little higher than some other agents, but no where near the highest and the level of service that one receives with makes it worth it.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Kerry Lindsay
By:
Jul 04,2017
0 people found
this helpful
Kerry made the referencing process very easy. I expected it to take a few days but in fact was complete in a few hours - moving house in London is stressful enough, it's appreciated that this didn't add to it!...
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Anne Braimah
Hassan Bacchus
By:
Jul 03,2017
0 people found
this helpful
Both have proved to be very helpful and knowledgable. Great contact and communication, quick and helpful replies to our calls and emails....
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Was this helpful? Yes
Jul 02,2017
Minithumbup
Austin Walker
Aamir Sharif
By:
Jul 02,2017
0 people found
this helpful
Austin and his team provided a good & professional service with what turned out to be a difficult sale. With perseverance and a keenest to see it right thru to the end, we finally got there. Well done guys!...
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Comment on agent fees
Reasonable
Was this helpful? Yes

NAEA ARLA


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1145 73 3049 167 484 8 559 4 348 39

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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4 9FA

London, E3 4PH

London, N4 2DL

London, NW6 7QE

London, SE13 6JX

London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA


Acton
172 High StreetActon, London W3 9NN
(286)
Apex House
Unit 4, Berkeley Business Park, Wainwright Road, Worcester WR4 9FA
(756)
Bow
634-636 Mile End Road, London E3 4PH
(346)
show all branches (12)
Canada Water
(Canada Water) Unit 2 Montreal House, Surrey Quays Road, London SE16 7AQ
(30)
City Docklands
(City/Docklands Office/Branch)3-5 Dock Street, London E1 8JN
(864)
Dulwich
81-83 Lordship Lane, London SE22 8EP
(467)
Finsbury Park
8 Blackstock Road, London N4 2DL
(726)
Kilburn
381 Kilburn High Road, London NW6 7QE
(233)
Lewisham
258 Lewisham High Street, London SE13 6JX
(253)
Oval
(Oval Office/Branch)12 Clapham Road, London SW9 0JG
(780)
Wandsworth - Tooting
62 Tooting High Street, London SW17 0RN
(672)
Wimbledon
43-45 Wimbledon Hill Road, London SW19 7NA
(397)


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