• Alexander Rawlinson
    Alexander Rawlinson
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    Darnell McDonald
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    Stephen Graham
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    Tony Varghese
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    Jibby Philip
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    Noel Colledge
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    Andrew Dunham
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    Debbie Watkins
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    George Maddison
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    Sushmita Begum
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    Sophie Maloney
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    Piotr Kolomyjec
No description available.
Nov 17,2017
Minithumbup
Michael Smith
By: 'Lovi'
Nov 17,2017
0 people found
this helpful
I have found Michael to be extremely professional,helpful and prompt with advice when I have requested it.He was quick to solve my Problems. I would not hesitate in recommending him to landlords seeking for new tenants . He was very friendly and nice with me .He helped me so much and ill remember it . Very nice man!...
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Comment on agent fees
Very Good!
Was this helpful? Yes
Nov 17,2017
Minithumbup
Hassan Bacchus
By: 'Andrei'
Nov 17,2017
0 people found
this helpful
Hasssn has made this process very easy for me as I had a deadline of moving in to a properly in 5 days. He was always accessible and I would definitely recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
Stacey Pereira
By: 'Catherine'
Nov 15,2017
0 people found
this helpful
Was surprised I only had 24 hours to do my referencing process for a rental. But Kerry was fast to respond and good with updates of the process through email once documents and online application submitted....
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Comment on agent fees
More expensive than I had expected but I guess this with be relative/normal for London
Was this helpful? Yes
Nov 15,2017
Minithumbup
Kerry Lindsay
By: 'Mr R Beech'
Nov 15,2017
0 people found
this helpful
I have found Kerry very informative with the details required to complete the tenancy agreement which also included the guarantor's covenant. With constant reminders to get the forms completed and returned within the shortest time, she has ensured that there's no delay to the tenancy. Very much appreciated....
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Comment on agent fees
As guarantor, I'm not privy to the Agent's fees.
Was this helpful? Yes
Nov 15,2017
Minithumbup
Hassan Bacchus
By: 'Que'
Nov 15,2017
0 people found
this helpful
I would definitely recommend Hassan to other people as he made the whole process very easy as he kept us informed through every step and made sure things ran as smooth as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Pani'
Nov 14,2017
0 people found
this helpful
I would like to thank William for his amazing service. He really helped both me and my girlfriend in finding a place we can call home. The company is very luck to have someone as professional and well qualified like him at his job. I wish him all the best....
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Comment on agent fees
Fees were normal
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Ibolya'
Nov 14,2017
0 people found
this helpful
Our experience with William was amazing, the company is very lucky to have employed some as kind , professional , and qualified. He was extremely helpful giving us a very positive review about Lodlow Thomson Agency . Furthermore William saw the humane side rather than just the business , which made us more confident to stick to this agency....
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Comment on agent fees
Normal price compared to other agencies in the market
Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Jevgeni'
Nov 14,2017
0 people found
this helpful
I would like to say that during my interactions with Kerry, she was very eager to help, not just with her words, but also with her actions. Her responses were very timely....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Jibby Philip
By: 'Antoine Hilaire'
Nov 14,2017
0 people found
this helpful
I have been working with Ludlow Thompson for 5 years now and I can only recommend them for their service. I have been mainly dealing with Jibby and he has been very professional, efficient and helpful, especially when arranging viewings or answering to our various questions. The website is nicely designed with a smart process that enables you to quickly have access to statements and renting agreements. Overall a very positive experience...
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Kerry Lindsay
By: 'Ryan'
Nov 14,2017
0 people found
this helpful
Kerry was very helpful, fast at responding and helped me complete everything as quick as could be hoped for. Thank you....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Jeremy'
Nov 14,2017
0 people found
this helpful
William was very helpful through the whole progress, helped to make a very stressful time very simple. Any question or query we had, he always had an answer. Would highly recommend using Ludlowthompson in general, first time renting a property and they made it a lot easier....
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Comment on agent fees
Not got any basis for comparison but reasonable.
Was this helpful? Yes
Nov 14,2017
Minithumbup
William Marques
By: 'Rhiannon'
Nov 14,2017
0 people found
this helpful
William was helpful and friendly. He made the most stressful time of our lives calm and collective. He had a solution to every problem we encountered and just genuinely cared that we got our house sorted. He's great, highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Piotr Kolomyjec
By: 'Andy'
Nov 13,2017
0 people found
this helpful
Piotr is very polite and helpful at all times. His respond time is excellent. I find Piotr go to the extend to assist with any assistance I require. I highly recommend Piotr....
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Comment on agent fees
The fees is reasonable
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Spencer'
Nov 13,2017
0 people found
this helpful
Dealing with ludlowthompson has been a brease especially if I were to compare the experience I've had with other firms. The team there are great, I have been especially impressed with Kerry and Aaron...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kerry Lindsay
By: 'Carlo'
Nov 13,2017
0 people found
this helpful
Fast and efficient. She was very helpful in asking the required documents and process them. A no hassle transaction is what you need when you have to move property. Perfect for me...
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Was this helpful? Yes
Nov 13,2017
Minithumbup
Michael Rourke
By: 'Kate'
Nov 13,2017
0 people found
this helpful
Michael and the guys have been brilliant to work with. Managed to get our flat rented super fast with minimum hassle. Always very fast to respond to queries and requests and I will highly recommend Michael and the team to friends. Thanks...
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Comment on agent fees
A little High but worth it fir the service.
Was this helpful? Yes
Nov 11,2017
Minithumbup
Laura Stockwell
By: 'Sofia'
Nov 11,2017
0 people found
this helpful
Laura has been extremely fast, kind and efficient. Very responsive on the phone and via e-mail. I recommend her!...
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Was this helpful? Yes
Nov 11,2017
Minithumbup
Jacob Burston
By: 'Oliver Michell'
Nov 11,2017
0 people found
this helpful
Absolutely first rate service - I have 3 properties in London and they are managed by Ludlow Thompson because of Jacob...
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Comment on agent fees
Much better value than the competition, and a truly impressive service
Was this helpful? Yes
Nov 10,2017
Minithumbup
Jibby Philip
By: 'J Belne'
Nov 10,2017
0 people found
this helpful
Always helpful, quick to respond and gets the job done. I have used him several times and he always does a good job....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Nov 10,2017
Minithumbup
Piotr Kolomyjec
By: 'Marie'
Nov 10,2017
0 people found
this helpful
Piotr was a pleasure to work with from beginning to end. Always straight up, honest and efficient. Super nice guy and always kept me in the loop. I'd recommend him to anyone looking to buy! 10/10....
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Was this helpful? Yes
Nov 09,2017
Minithumbup
Michael Rourke
By: 'Laurence'
Nov 09,2017
0 people found
this helpful
I have been with Ludlows for over 8 years and felt the 2017 renewal was a good time for a change. I put my rental flat contract up for tender between Ludlow's and KFH. My main reason for doing this was Michael. He is driven and professional and exactly what you want from your agent. Over all I have been impressed with both Michael and also Kearn. Only criticism I have is re the fee for drawing up a contract with Ludlows. When you have been with an agent for 8 years and the contract is exact...
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Comment on agent fees
As above - contact charge is unreasonable. Apart from that fees are standard.
Was this helpful? Yes
Nov 08,2017
Minithumbup
Kerry Lindsay
By: 'LJR'
Nov 08,2017
0 people found
this helpful
Very pleasant and prompt in dealing with my application. Didn't experience any problems and would use this agent again....
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Was this helpful? Yes
Nov 08,2017
Minithumbdown
By: 'Marty'
Nov 08,2017
0 people found
this helpful
Found the property we liked online, gave them a call and organized a viewing - so far so good. Visited the place, liked it, so paid a £500 to be able to make an offer. Made an offer, offer got accepted, paid another £500 to move onto the referencing stage. A few days later, after already being fed up of constantly chasing them up, I got a call from the agent that somebody else made an offer, which was accepted, so, in turn, ours was then rejected. What is funny is that a couple o...
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Was this helpful? Yes
Nov 07,2017
Minithumbup
Kerry Lindsay
By: 'Laurel'
Nov 07,2017
0 people found
this helpful
Kerry was friendly and helpful with advising on the process. She was very prompt with her replies and a pleasure to deal with....
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Was this helpful? Yes
Nov 07,2017
Minithumbup
Kerry Lindsay
By: 'TGD'
Nov 07,2017
0 people found
this helpful
Quick to respond, efficient. In 2 days our Online Referencing got completed once she jumped in. Don't hesitate to get in touch with her if any issue...
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Laura Costa
Stephen Graham
By: 'Noam Friedman'
Nov 06,2017
0 people found
this helpful
From the beginning Laura was just amazing. We started our process from abroad and arrived to the city with a few viewings that were all exactly what we looked for. throughout the hole process Laura was very quick to respond to all of our questions and was great help in finding solutions to all of our problems (and we had a few because of our status in the UK). Thanks to Laura we found our dream apartment and went through the hole process with no problem! we really have to thank her for helping u...
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Comment on agent fees
the fees were fair with all the work Laura has done for us
Was this helpful? Yes
Nov 06,2017
Minithumbup
Kerry Lindsay
By: 'Ade'
Nov 06,2017
0 people found
this helpful
Kerry is very personable, polite and efficient. Communication was excellent and timely. She helped the process run very smoothly and efficiently....
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Kerry Lindsay
By: 'Bobbi'
Nov 06,2017
0 people found
this helpful
Good communication. Answered promptly when I had any queries. Nobody likes moving so good to have someone you can rely on!...
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Comment on agent fees
No comment! I always think agency fees are too much, that is no judgment on this agent.
Was this helpful? Yes
Nov 05,2017
Minithumbup
Neel Sangani
Sophie Maloney
By: 'hm'
Nov 05,2017
0 people found
this helpful
Neel is very professional and worked hard to make sure the move-in process went smoothly despite certain misunderstandings and circumstances. Thanks!...
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Comment on agent fees
not the greatest
Was this helpful? Yes
Nov 04,2017
Minithumbup
Neel Sangani
By: 'Maple Quays Landlord'
Nov 04,2017
0 people found
this helpful
Great service from the Canada Water team particularly from Neel. Let my property quickly and have been very supportive throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1166 74 3160 176 494 8 571 4 347 40

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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

London, SW9 0JG

Worcester, WR4 9FA

London, SW19 7NA

London, SW17 0RN

London, SE22 8EP

London, N4 2DL

London, E3 4PH

London, E1 8JN

London, NW6 7QE

London, SE13 6JX

London, W3 9NN


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