• Alexander Rawlinson
    Alexander Rawlinson
  • Jacob Burston
    Jacob Burston
  • Yasmine Sampson
    Yasmine Sampson
  • Darnell McDonald
    Darnell McDonald
  • Stephen Graham
    Stephen Graham
  • Tony Varghese
    Tony Varghese
  • Terence Cunningham
    Terence Cunningham
  • Amy-Justine Hastings
    Amy-Justine Hastings
  • Haider Ali
    Haider Ali
  • Jibby Philip
    Jibby Philip
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    Noel Colledge
  • upload your photo
    Andrew Dunham
  • Debbie Watkins
    Debbie Watkins
  • George Maddison
    George Maddison
  • Kirsty  Mullen
    Kirsty Mullen
  • Joy Hyde
    Joy Hyde
  • Aaron Gavin
    Aaron Gavin
  • Fabian Akinola
    Fabian Akinola
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    Sushmita Begum
  • Sophie Maloney
    Sophie Maloney
  • Alexandre Neto Da Silva
    Alexandre Neto Da Silva
  • Coral Taylor
    Coral Taylor
  • Chelsea Shanahan
    Chelsea Shanahan
  • Egypt Flemmings
    Egypt Flemmings
  • Jevon Subramaniam
    Jevon Subramaniam
No description available.
May 29,2017
Minithumbup
Jevon Subramaniam
By:
May 29,2017
0 people found
this helpful
Jev was very professional and friendly and helped us complete the tenancy process in short delays. He was available and helpful throughout....
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Comment on agent fees
Fees were more than double any other agency advertising this property.
Was this helpful? Yes
May 28,2017
Minithumbup
Andrew Dunham
By:
May 28,2017
0 people found
this helpful
Responsive, client-focused, experienced, and willing to share good advice. Not a big project, but Andrew gave five star service....
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Was this helpful? Yes
May 28,2017
Minithumbup
Daniela Gomes
By:
May 28,2017
0 people found
this helpful
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market well....
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Comment on agent fees
Good
Was this helpful? Yes
May 26,2017
Minithumbup
Sushmita Begum
By:
May 26,2017
0 people found
this helpful
Sushmita is an absolute asset to Ludlow Thompson. She only dealt with my notice whilst her colleague was on leave and she has been an absolute pleasure to work with. Never failed to email me back in time and has always been pleasant to speak to. I want to personally thank her for all of her hard work and making my move out an easy experience. Thank you Sushmita!...
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Was this helpful? Yes
May 24,2017
Minithumbdown
By:
May 24,2017
0 people found
this helpful
My experience was not good at all, I thought the whole process to place an offer to rent a property was stressful, They are push, bullying, dishonest while trying to push the offer up, or forcing to get a 3 years contract. To resume in 3 words my experience: Stressful, Hassle and Bullying....
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May 24,2017
Minithumbdown
By:
May 24,2017
0 people found
this helpful
Rented us a 5 Bed property in Muschamp Road then only when we came to sign the lease did we find out it was 4 bed. Agent just gave us a wink wink nudge nudge no one needs to know kinda thing. Couldn't wait to get out the property....then! they tried to charge us £40 when they sent us a letter to tell us the moving out process. Avoid avoid avoid!!...
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Comment on agent fees
Ridiculous, even by London's standards
Was this helpful? Yes
May 24,2017
Minithumbup
Jacob Burston
By:
May 24,2017
0 people found
this helpful
I am Very happy with the swift renting service provided by mr. jacob Burston. Will be happy to use him again next time....
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Was this helpful? Yes
May 23,2017
Minithumbup
Alexandre Neto Da Silva
Daniela Gomes
By:
May 23,2017
0 people found
this helpful
Really helpful, friendly, and patient. Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days off!)...
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Was this helpful? Yes
May 23,2017
Minithumbup
By:
May 23,2017
0 people found
this helpful
Overall Aaron was extremely friendly, helpful and a nice person to deal with - allowing us to view the property in the evening and answering all my questions. However there were a few points that caused the experience to lack professionalism, and left a sour feeling: - We asked in advance what the charges for a name change of tenant would be, when we received the contract these were in fact much higher then we had originally been told, as a charge had been forgotten - We weren't told that ...
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Was this helpful? Yes
May 22,2017
Minithumbup
Tony Varghese
Coral Taylor
By:
May 22,2017
1 people found
this helpful
We used Ludlow Thompson to sell our London property. Tony and the team worked hard from start to finish. Communication was great and we were kept in the loop throughout every stage of the process. Both Tony and Coral were a pleasure to deal with- friendly and cheerful,nothing was ever to much trouble for them. Tony was always available to help us out with our questions-always responded quickly. We achieved more than our asking price for our property-this was all down to Tony and the teams hard...
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Comment on agent fees
good-worth every penny of their fees
Was this helpful? Yes
May 22,2017
Minithumbup
Michael Rourke
By:
May 22,2017
0 people found
this helpful
I am a first time landlord, I contacted Ludlow Thompson based on reputation and Michael came out to give me some advice and a valuation. Michael is very efficient and proactive, he found me suitable tenants very quickly at within 5% of his valuation and I have found him to be personable, approachable and professional. Recommended....
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Comment on agent fees
All fees seem horrific to me but at least we had a bit of negotiation!
Was this helpful? Yes
May 22,2017
Minithumbup
Laura June
Laura Stockwell
By:
May 22,2017
0 people found
this helpful
The agency is good and responsive. Even after we moved out, Laura, very charming and energetic kept on helping us....
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Was this helpful? Yes
May 20,2017
Minithumbup
Reiss Stewart
Laura Stockwell
By:
May 20,2017
0 people found
this helpful
Great to deal with honest and very helpful he came across as someone who is trustwothy and reliable easy going...
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Comment on agent fees
Not bad could negotiate
Was this helpful? Yes
May 20,2017
Minithumbup
Phillip Bartlett
Sophie Hard
By:
May 20,2017
0 people found
this helpful
As first time buyers, we really appreciated the friendly, approachable professionalism that came across in our dealings with Ludlowthompson, Tooting. Sophie, who showed us around the property, and Philip, who completed the sale were both extremely helpful and patient. They were timely in their responses to any queries we had or advice we needed through the whole house buying process which made us feel valued as clients....
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Comment on agent fees
As expected
Was this helpful? Yes
May 19,2017
Minithumbup
Daniel Scott
By:
May 19,2017
0 people found
this helpful
Very first good impression while viewing the flat, professional and very easy to organise things with. Always available on telephone at any "reasonable" time. Would recommend without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2017
Minithumbup
Reiss Stewart
By:
May 18,2017
0 people found
this helpful
From the moment I made the enquiry, I had the pleasure of dealing with Reiss for our requirements for renting a property. Reiss was professional, kind, honest and provided an outstanding service. His commitment in helping me find a place within my budget and time frame was amazing. He kept me updated on the latest properties available, and took time out to show us around several times in 1 property before a decision was made. Reiss ensured the transition was nice and smooth. I was really pleased...
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2017
Minithumbup
Andrew Dunham
By:
May 18,2017
0 people found
this helpful
The front and rear garden of the property was neglected for a number of years and was overtaken by weeds. Engaged Ludlow Thompson to have the weeds removed and also trim the trees as the managing agent complained. Andrew did an excellent job in organising the job and completing it in good time....
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Comment on agent fees
Price of the fees was reasonable.
Was this helpful? Yes
May 17,2017
Minithumbup
Zair Hussain
By:
May 17,2017
0 people found
this helpful
I dealt with Zair during the end of my tenancy and he was helpful and informative from start to finish. He informed me quickly of all the processes and costs with replacing myself on the tenancy, and was very friendly throughout....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbup
Jacob Burston
By:
May 17,2017
0 people found
this helpful
Mr Jacob Burston, letting manager at London CityDocklands branch, is very friendly, efficient, sincere and serious in his work. He was very prompt to answer all my queries in all my emails.I was really impressed by his good personality. Well done!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Reiss Stewart
By:
May 17,2017
0 people found
this helpful
I called into the office to get an update on the advertisement of my property and Reiss handled the call. He was polite, informative and responsive....
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Comment on agent fees
Average - I would say they are the standard market rate
Was this helpful? Yes
May 16,2017
Minithumbup
Kerry Lindsay
By:
May 16,2017
0 people found
this helpful
Very helpful and always easy to contact. Kerry kept me informed throughout the letting process of any problems and all progress....
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Was this helpful? Yes
May 16,2017
Minithumbup
Reiss Stewart
By:
May 16,2017
0 people found
this helpful
Reiss have been very helpful and kind with us. Quick response, polite emails. Definitely would recommend him to others. I hope this is helpful....
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Was this helpful? Yes
May 16,2017
Minithumbup
Daniel Scott
By:
May 16,2017
0 people found
this helpful
Very professional team, quick to respond and easy and nice to deal with. Daniel was the first agent who contacted me on the phone and moved on from there helping me to rent my flat out....
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Comment on agent fees
Average
Was this helpful? Yes
May 16,2017
Minithumbup
Tony Varghese
By:
May 16,2017
2 people found
this helpful
Tony was very helpful in the purchase of my new home. He was very responsive via email and I will consider Ludlow Thompson in future estate agent needs...
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Comment on agent fees
N/A
Was this helpful? Yes
May 15,2017
Minithumbup
Reiss Stewart
By:
May 15,2017
0 people found
this helpful
Very professional, quick to answer any queries, understand customer needs, very pleased to be in contact with. I would recommend Reiss services. Cheers...
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Was this helpful? Yes
May 15,2017
Minithumbup
Mark Williamson
By:
May 15,2017
0 people found
this helpful
When selling our 2-bed flat we met a number of estate agents. We found Mark to be very knowledgeable and easy to deal with. He was re-assuring when we were having a wobble during the sales process and managed to get good quality enquiries through the door for us. We found our buyer within 2-3 weeks of going on the market which we were delighted with bearing in mind the shaky market post-Brexit etc. Following our experience I would comfortably recommend Ludlow and Mark....
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Comment on agent fees
The fees were thereabouts the best around and certainly value for money.
Was this helpful? Yes
May 13,2017
Minithumbup
Coral Taylor
By:
May 13,2017
0 people found
this helpful
Recently work with Coral, super impressive with the way she handle everything. Really professional and fast to response to any problem occur. Such a pleasure to work with....
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Comment on agent fees
good
Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By:
May 12,2017
3 people found
this helpful
Thanks very much to Tony Varghese from Ludlow Thompson for his advice about the sale and finding a buyer in less than a week! Tony was very adept at keeping things moving when the buyer was delaying. Thanks very much for you help in bringing the sale to completion in a very professional manner. Many thanks! Simon Howson...
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Comment on agent fees
In line with London Prices.
Was this helpful? Yes
May 12,2017
Minithumbup
Laura Stockwell
By:
May 12,2017
0 people found
this helpful
Laura was prompt and very friendly. She showed us the properties thoroughly and was there to answer all our questions. We will surely recommend her....
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Was this helpful? Yes
May 12,2017
Minithumbup
Tony Varghese
By:
May 12,2017
3 people found
this helpful
Our agent Tony Varghese was very professional in the selling of our property and everything went very smoothly, and I would recommend him....
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Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA


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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, SE22 8EP

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London, W3 9NN

London, E1 8JN

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