ludlowthompson
4.7/5, 6544 reviews
95% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
84% lettings fee satisfaction
No company information

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 84% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1264 84 3415 207 544 10 606 6 364 44
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
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“Mislead my next agent purposefully with incor......”

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Aug 19,2019
Minithumbdown
By: 'William Howard'
Aug 19,2019
0 people found
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Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do so....
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“Would highly recommend Ludlow Thompson...”

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Aug 14,2019
Minithumbup
Abigail
By: 'Ann-Marie Barber'
Aug 14,2019
0 people found
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Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but ...
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“Really good experience. We explained to Alexander the urgency behind ......”

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Aug 05,2019
Minithumbup
By: 'James C'
Aug 05,2019
0 people found
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Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was able to act swiftly to secure the property we offered on. Very professional service, highly recommended him and ludlowthompson....
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“Terence Cunningham and his dream team...”

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Jul 31,2019
Minithumbup
Terence
Emma
By: 'Emma Ford'
Jul 31,2019
0 people found
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Terence Cunningham and his team have been a dream to work with. They went above and beyond to find me a buyer and were on hand to help as soon as any issues cropped up. Fast, efficient and professional, they helped make a stressful process ...
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“Terence Cunningham provided excellent service......”

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Jul 11,2019
Minithumbup
Terence
By: 'Will'
Jul 11,2019
0 people found
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Terence Cunningham provided excellent service to me once again in the sale of a property in Mile End, securing a successful sale in challenging market conditions, including maintaining buyer interest during a difficult lease re-negotiation. I highly recommend his services: friendly, professional and diligent, and ...
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“Our experience with Rex Y. Rexhepi...”

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Jul 09,2019
Minithumbup
By: 'M Panshikar'
Jul 09,2019
0 people found
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Our experience with Rex Y. Rexhepi: Very professional in approach Prompt and punctual Friendly and understanding Understanding of our needs Efficient in documentation and paperwork Overall a very good experience...
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“High quality, responsive service...”

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Jul 05,2019
Minithumbup
Ria
By: 'Tim Brown'
Jul 05,2019
0 people found
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I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!...
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“Emma Nettleingham & Terence Cunningham provid......”

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Jul 01,2019
Minithumbup
Emma
Terence
By: 'Sam Davies'
Jul 01,2019
0 people found
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Emma Nettleingham & Terence Cunningham provided a fantastic service. They were honest with us about what we could realistically get for our property (in comparison to our previous agent), and then the whole team at LT Bow were great when it came to showing people round, ...
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“I am writing this review to highlight my disgust in ......”

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Jun 25,2019
Minithumbdown
By: 'TG'
Jun 25,2019
0 people found
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I am writing this review to highlight my disgust in the way I have been treated as a tenant leaving a Ludlow Thompson property. The first major issue I encountered was an unnecessary and unjustified 'end of tenancy' cleaning fee. When one is leaving a ...
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Comment on agent fees
Awful!! £700 to sign the contract, then extra fees for contents insurance, contract extension, contract termination and, of course, end of tenancy cleaning. This can easily exceed £1000.
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“Recently got an apartment with Ludlow Thompso......”

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Jun 21,2019
Minithumbup
By: 'Elizabeth Corby'
Jun 21,2019
0 people found
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Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The apartment was recommended to us and it was perfect for what we were looking for. The staff are always happy to help and only a ...
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“Overall good experience...”

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Jun 20,2019
Minithumbup
Michael Rourke
By: 'Tom'
Jun 20,2019
0 people found
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Arranging inspection was very quick and putting our offer down was easy. William was very polite during the process. It took some time for our offer to be accepted however we were told this was down to the landlord's responsiveness. Michael was helpful in dealing ...
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Comment on agent fees
Initial fees seemed high in relation to other agents we looked at. Was nearly double that of Foxtons/Marsh & Parsons who we were also in contact with.
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“Terrible service from Samuel...”

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Jun 20,2019
Minithumbdown
By: 'Catherine Dragan'
Jun 20,2019
0 people found
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Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to ...
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“Great service from start to finish...”

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Jun 17,2019
Minithumbup
Terence
Emma
By: 'Dylan'
Jun 17,2019
0 people found
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Emma Nettleingham & Terence Cunningham were phenomenal. They sold our place in a matter of week after it was on the market with other agents for 3 months. They were honest, upfront and continuously engaged with us. Once the offer was in they worked with us to ...
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Comment on agent fees
Fairly comparable to the rest of the market. We intially tried a online agent with lower fees, but turns out you get what you pay for and Terrrence and Emma were worth every penny.
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“Outstanding 👏...”

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Jun 15,2019
Minithumbup
By: 'Mrs.Sali'
Jun 15,2019
0 people found
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I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank you...
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“Helpful and friendly...”

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Jun 09,2019
Minithumbup
Keith
By: 'Nadine and Andy'
Jun 09,2019
0 people found
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Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. I was met at the property by Keith who helped us through the rest of the process. Keith was quick to respond to our queries ...
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Comment on agent fees
Fairly standard
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“An Ace...”

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Jun 05,2019
Minithumbup
By: 'Bernard'
Jun 05,2019
0 people found
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Craig has been an Ace sales agent in my experience. I was initially a little sceptical about both Ludlowthompson and Carig as well but Craig very quickly proved me wrong by his professionalism and attention to detail. I have no hesitation, indeed I have pleasure ...
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Comment on agent fees
Could be a little lower!
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“Exceptional Service...”

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May 28,2019
Minithumbup
By: 'SP'
May 28,2019
0 people found
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Andre has provided exceptional service to me and my wife. The next steps to get on the property ladder will go a whole lot smoother thanks to his advice. Highly recommend....
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Comment on agent fees
Good
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“Excellent service...”

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May 24,2019
Minithumbup
By: 'Shakil'
May 24,2019
0 people found
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I was in touch with your agent Andre Williams over the phone who was very professional and provided information which has greatly helped my situation....
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Comment on agent fees
Good
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“Helpful...”

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May 22,2019
Minithumbup
Claire
By: 'Gary. Consierge at George Leybourne House'
May 22,2019
0 people found
this helpful
Would like to say a big thank you to this lady who is always friendly and helpful each time a tenant asks me for advice a credit to the team and beist without her....
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Comment on agent fees
N/A
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“Great service and help...”

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May 21,2019
Minithumbup
Ria
By: 'Paul White'
May 21,2019
0 people found
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Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back ...
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Comment on agent fees
Good
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“excellent experience...”

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May 20,2019
Minithumbup
Fabian
By: 'Lawrence I'
May 20,2019
0 people found
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Fabian was tasked to re-let a property and succeeded in achieving a rental in excess of what was being asked . He was always professional, very friendly and courteous and it was a pleasure to deal with him....
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Comment on agent fees
Agreed
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“Tenancy handover...”

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May 16,2019
Minithumbup
Abigail
By: 'Matt'
May 16,2019
0 people found
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I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an ...
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“Excellent Service...”

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May 08,2019
Minithumbup
Daniela
By: 'Kev Jones'
May 08,2019
0 people found
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Having instructed Ludlow Thompson to re let my flat Daniela picked up the batten & made first contact from which point Daniela has been my point of contact & kept me fully informed at every stage of the process Daniela confirmed that she would let the flat ...
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Comment on agent fees
Fees should be lower for returning customers 7 multiple landlords. (I can get a better deal elsewhere)
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“Good experience...”

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May 03,2019
Minithumbup
Emma
Terence
By: 'Stefan'
May 03,2019
0 people found
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As buyers we had little choice in who was handling the sale so we were really happy when Emma and Ternence got working on it. We were really happy that they were both actively involved in the progress of the sale, replying to emails within ...
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Comment on agent fees
n/a (buyers)
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“Excellent service...”

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May 01,2019
Minithumbup
By: 'Fouad K'
May 01,2019
0 people found
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Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property. I would recommande her to any of my friends and family ...
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Comment on agent fees
Good
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“Great help!...”

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Apr 30,2019
Minithumbup
Hassan
By: 'Monika'
Apr 30,2019
0 people found
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Hassan was very professional and responsive, it only took few days from viewing the property to agreeing with the landlord. I could count on Hassan fully during this time, many thanks!...
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“Efficient, proactive, helpful and friendly!...”

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Apr 27,2019
Minithumbup
By: 'AdamB'
Apr 27,2019
0 people found
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William made the whole process of finding somewhere to rent really quick and easy. He showed us a couple of properties that showed he really listens to his clients as both were in budget, with the right spec and in the right location. The offer ...
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“Managing my rental flat...”

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Apr 24,2019
Minithumbup
Andrew
By: 'Alasdair'
Apr 24,2019
0 people found
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Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very responsive....
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“Really outstanding service...”

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Apr 19,2019
Minithumbup
By: 'Driss'
Apr 19,2019
0 people found
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Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our ...
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“Great service...”

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Apr 17,2019
Minithumbup
Abigail
By: 'Abigail Hartwright'
Apr 17,2019
0 people found
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I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile / ...
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Comment on agent fees
Never liked agency but it’s what it’s
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4

London, SW17

London, SE22

London, SE13

London, N4

London, E3

London, E1

London, SW9

London, SW19

London, NW6

London, W3


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