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“Fantastic agent...”

Jan 15,2019
Minithumbup
Alexandre
By: 'Rachel'
Jan 15,2019
0 people found
this helpful
Alex has been helping me with my search for a flat. He is genuine, has immense patience, but most of all he has good humour. I feel like he knows what it is I'm looking for, and has gone above and beyond to ensure I ...
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Was this helpful? Yes

“Abigail at Ludlow Thompson...”

Jan 14,2019
Minithumbup
Abigail
By: 'Callie'
Jan 14,2019
0 people found
this helpful
Abigail has always been very helpful - she is quick to respond and will always give clarifications and explanations when requested. Thank you for all of your work Abigail!...
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Was this helpful? Yes

“Amazing Selling Experience...”

Jan 11,2019
Minithumbup
Kirsty
Surasak
By: 'Chrissie'
Jan 11,2019
0 people found
this helpful
Until recently, for seven years I was a landlord with Ludlow Thompson. I always found them very effective and efficient, and it was as a direct result of this, I took the decision to sell through them. The sales manager, Kirsty Rowley was absolutely brilliant, ...
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Comment on agent fees
Given they took care of everything from start to finish, great value for money
Was this helpful? Yes

“The most helpful man ever...”

Jan 08,2019
Minithumbup
William
By: 'Liam'
Jan 08,2019
0 people found
this helpful
Literally the most helpful letting agent/person ever always in contact even on days or evenings out of work, rapid response to texts, calls, and emails. Gets things done simple as that....
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Comment on agent fees
Fair fees
Was this helpful? Yes

“Fast response and prompt action...”

Jan 04,2019
Minithumbup
Sushmita
By: 'London'
Jan 04,2019
0 people found
this helpful
Sushmita always responds promptly to my queries. She also does her best to solve issues quickly and keep me updated while doing so....
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Comment on agent fees
n/a
Was this helpful? Yes

“Always on Point...”

Dec 28,2018
Minithumbup
Terence
By: 'Happy Homeowners'
Dec 28,2018
0 people found
this helpful
Terence made what can be a challenging process much smoother. In quoting my husband who doesn't give out compliments lightly "Terence was great. Always on the ball. Many times I said Terence knows more and is getting better results than anyone including the solicitors." There ...
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Was this helpful? Yes

“Never deal with this agency...”

Dec 27,2018
Minithumbdown
By: 'Alex'
Dec 27,2018
0 people found
this helpful
I want to complaint about our renting agents. They are harassing our family with all the tools they can have. It is a long story, but current issue is that for 2 and half months we can not have our windows repaired in the bedroom. It ...
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Was this helpful? Yes

“courteous and efficient...”

Dec 20,2018
Minithumbup
Abigail
By: 'Bridget Green'
Dec 20,2018
0 people found
this helpful
Abigail is responsive to emails and is an efficient administrator. At times need to show attention to detail when updating tenancy agreement....
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Was this helpful? Yes

“Abigail Hartwright has amazing professionalism and response times! Willing to do what it takes and more!...”

Dec 20,2018
Minithumbup
By: 'Ashley Truesdale'
Dec 20,2018
0 people found
this helpful
Abigail is the property manager for a property I recently dealt with. She was quick to respond on phone and via email every time I needed to get in contact with her and went out of her way to ensure I was able to communicate ...
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Comment on agent fees
Abigail works for Ludlow Thompson and there were no fees involved with the service I required. I was extremely happy with the outcome she was able to provide.
Was this helpful? Yes

“Very Happy...”

Dec 19,2018
Minithumbup
James
By: 'yan'
Dec 19,2018
0 people found
this helpful
James Castle has been trying very hard to get hold of the landlord for renewal for us. James has been so helpful and prompt, we think he is a real star for the company Thank you James!...
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Was this helpful? Yes

“Finally a sale...”

Dec 18,2018
Minithumbup
Kirsty
Surasak
By: 'D. Le Gendre'
Dec 18,2018
0 people found
this helpful
After 18 months on the market, my house was finally sold to the right owner and I have no doubt that Ludlow Thompson did everything possible to match potential buyers with this unique house in a unique and exceptional location. Thank you Kirsty and Surasak for ...
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Comment on agent fees
The best thing about Ludlow Thompson and sales is the reasonable agents fees.
Was this helpful? Yes

“Professional...”

Dec 17,2018
Minithumbup
Chandra
By: 'Miss Jones'
Dec 17,2018
0 people found
this helpful
I have found Chandra Thornborrow and Davis Baah to be most professional and very helpful, they have worked extremely hard to meet my needs when I was renting a house from them. They have worked late to help me complete things that need doing . they ...
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Comment on agent fees
the fees was too high and the manager did not explain it properly I felt that I paid over what I should of .
Was this helpful? Yes

“Really helpful...”

Dec 09,2018
Minithumbup
By: 'Ladywell'
Dec 09,2018
0 people found
this helpful
Happy to have just moved into a house in Ladywell, which was bought through Ludlow Thompson. The staff were friendly, punctual, knowledgeable about the local area, extremely helpful, and consistently generous with their time and support during the long purchase process....
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Comment on agent fees
I can't comment. I'm the purchaser, not the vendor.
Was this helpful? Yes

“nice staff...”

Dec 04,2018
Minithumbup
Uwana
Daniela
By: 'Damiano'
Dec 04,2018
0 people found
this helpful
Uawana and her staff are very kind and responsive to enquiries. I had a good experience dealing with them while looking for a property to rent....
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Was this helpful? Yes

“Excellent service...”

Dec 03,2018
Minithumbup
Abigail
By: 'Anna'
Dec 03,2018
0 people found
this helpful
Abigail has always been polite, friendly and professional. With Abigail managing my property, I have always felt confident that any issues I might have will be dealt with promptly and without any fuss. She's an excellent Property Manager!...
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“Great service...”

Dec 03,2018
Minithumbup
Abigail
By: 'Sarah'
Dec 03,2018
0 people found
this helpful
Abigail was always friendly, responsive and timely in communications. We felt like our rental property was in good hands with Abigail as our property manager. She made sure that check-in and check-out ran smoothly and also arranged for keys to be picked up by contractors ...
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Comment on agent fees
Reasonable for service offered.
Was this helpful? Yes

“Sale of properyty...”

Dec 03,2018
Minithumbup
Kirsty
By: 'Ms Drysdale'
Dec 03,2018
0 people found
this helpful
We have just sold our property through Ludlow Thompson, with the help of Kirsty's and her team, very helpful...
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Comment on agent fees
Good
Was this helpful? Yes

“They are really good guys I recommend this agent to every one he would like to rent...”

Nov 30,2018
Minithumbup
Charlie
Jonathan
By: 'Achment. Antel'
Nov 30,2018
0 people found
this helpful
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and jonathan...
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Was this helpful? Yes

“First time buyer...”

Nov 30,2018
Minithumbup
Craig
Ayman
By: 'Maria'
Nov 30,2018
0 people found
this helpful
Ludlowthompson, especially Craig and Ayman, have been very helpful throughout the buying process. They were always available to talk and returned calls promptly. Unlike anyone else in the process, they kept the lines of communication open, were reassuring, friendly and maintained a great sense of ...
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Was this helpful? Yes

“An agent who will help you in any way she can....”

Nov 19,2018
Minithumbup
By: 'Viktoras Marozas'
Nov 19,2018
0 people found
this helpful
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as possible....
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Was this helpful? Yes

“Seamless Service...”

Nov 19,2018
Minithumbup
Fabian
By: 'clare'
Nov 19,2018
0 people found
this helpful
Originally I was looking to sell my property but due to the current market, I decided to rent my property and wanted a quick turnaround. Fabian Akinola took my details and I gave him the task of finding a suitable tenant within a week. He ...
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Comment on agent fees
Fees are higher than previous agent used, however the agent exceeded expectations.
Was this helpful? Yes

“New Letting...”

Nov 16,2018
Minithumbup
By: 'tenant'
Nov 16,2018
0 people found
this helpful
We had a good letting process. Things turned out well in the end. Offering process was a bit long and we lost another property while waiting but glad we could get this flat....
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Was this helpful? Yes

“Positive Property management review...”

Nov 16,2018
Minithumbup
By: 'Megan123'
Nov 16,2018
0 people found
this helpful
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she ...
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Comment on agent fees
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
Was this helpful? Yes

“Good Experience...”

Nov 15,2018
Minithumbup
Mita
By: 'MC'
Nov 15,2018
0 people found
this helpful
The team were great in terms of being really responsive and helping source a property which suited our brief. Mita was great in terms of showing us around and answering any questions or queries we had about the flat. Unfortunately it wasn't quite what we ...
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Was this helpful? Yes

“Really helpful!...”

Nov 12,2018
Minithumbup
William
By: 'Gabrielle'
Nov 12,2018
1 people found
this helpful
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending William....
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Was this helpful? Yes

“Incompetent doesn't begin to cover it...”

Nov 07,2018
Minithumbdown
By: 'Avoid Ludlow Thompson Oval'
Nov 07,2018
0 people found
this helpful
I would highly recommend using Ludlow Thompson if you enjoy dealing with incompetent estate agents who fail to grasp even the simplest of concepts. They're especially good if you enjoy long tedious phone calls where the person on the other end completely ignores what you're ...
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Comment on agent fees
Ridiculous fees that are forced on tenants and landlords for nothing in return.
Was this helpful? Yes

“very helpful agents - transparent process...”

Nov 06,2018
Minithumbup
By: 'Franz'
Nov 06,2018
0 people found
this helpful
due to problems moving from a foreign country to England the agents always helped me understand the ongoing process to provide the necessary documents transparent process...
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Comment on agent fees
suitable fees
Was this helpful? Yes

“Excellent...”

Nov 05,2018
Minithumbup
Sophie
By: 'Nuria'
Nov 05,2018
0 people found
this helpful
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything else....
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Was this helpful? Yes

“Fantastic service...”

Nov 05,2018
Minithumbup
Ayman
Craig
By: 'Olivia Witt'
Nov 05,2018
0 people found
this helpful
We couldn't recommend this company highly enough. Ayman and Craig have supported us throughout the purchase and kept us updated. Ayman is such a pleasure to work with - very reassuring and friendly. He's really gone beyond the call of duty for us. We can't ...
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Was this helpful? Yes

“Unable to handle simple tasks...”

Nov 05,2018
Minithumbdown
By: 'GeDu'
Nov 05,2018
0 people found
this helpful
Ludlow has been unable to perform even the simplest of tasks since we moved in... Despite continuous reminders, Ludlow either simply ignored our emails/phone calls or performed tasks completely unsatisfactorily (ie damaging other items in the meantime). No attempt has been made by Ludlow ...
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Comment on agent fees
Not worth paying a penny for non-existent services
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1242 83 3384 202 535 10 602 6 358 44

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Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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London, SW9

London, SW19

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London, W3


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