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Sep 22,2017
Minithumbup
Anne Braimah
By: 'Baptiste'
Sep 22,2017
0 people found
this helpful
Anne has been very helpful throughout our viewing and renting process and answered questions very promptly and efficiently. Overall, Anne ensured a smooth process overall which was appreciated....
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Sep 21,2017
Minithumbup
Anne Braimah
By: 'Bloom'
Sep 21,2017
0 people found
this helpful
Anne Braimah is help me to do the process quickly.Moreover, she pays attention to customer and good explain about the house....
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Sep 20,2017
Minithumbup
Laura Stockwell
By: 'jms'
Sep 20,2017
0 people found
this helpful
Laura was extremely responsive and offered us pertinent properties in a glance. Thank you for your efforts, we certainly can recommend your professionalism...
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Comment on agent fees
Fees proposed were in the market
Was this helpful? Yes
Sep 20,2017
Minithumbup
Stephen Graham
By: 'helen turner'
Sep 20,2017
0 people found
this helpful
Stephen was friendly and pro active and handled our rental with the least fuss possible. He was quick to respond to all enquiries and and concerns....
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Comment on agent fees
I would say that they could be a little more transparent, when we asked we were told immediately but at face value they are misleading.
Was this helpful? Yes
Sep 20,2017
Minithumbup
Anne Braimah
By: 'Natthakit'
Sep 20,2017
0 people found
this helpful
She is very nice and kind. She always immediately answers my questions. She help us to complete the whole process....
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Comment on agent fees
Everything is good.
Was this helpful? Yes
Sep 18,2017
Minithumbup
Kerry Lindsay
By: 'Grace'
Sep 18,2017
0 people found
this helpful
Kerry has been very helpful and incredibly quick at responding. I find the admin process of hosting stressful but she has answered all my questions in a clear and efficient manner. Kerry has ensured I feel comfortable....
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Sep 18,2017
Minithumbup
Rostand Bowat
By: 'YO'
Sep 18,2017
0 people found
this helpful
I used LudlowThompson for the purchase of our new house in Summer 2017. Rostand was the principle agent dealing with me and I was hugely impressed with his work. He was very easily reachable, prompt in his replies and went beyond what I expected of him, especially when troubleshooting or dealing with queries. I cannot fault him for his communication nor his enthusiasm. He was always very professional yet offered a personal touch which went a long way to putting us at ease and developing a ...
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Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Lynda'
Sep 18,2017
0 people found
this helpful
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored this when I've specified specifically we need 24 hours as my flatmate works shifts. One agent gave 5 hours notice, when I hadn't replied he turned up anyway when I was in a towel!! I've complained to the property manager about this and it's m...
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Comment on agent fees
Highly expensive in comparison to other estate agents
Was this helpful? Yes
Sep 17,2017
Minithumbdown
By: 'lowsofludlow'
Sep 17,2017
0 people found
this helpful
Attempts to mislead tenants into overpaying on agency fees. Applies unnecessary pressure to put down holding deposits over the phone. LudlowThomspon maximises profits by ripping off tenants that do not do their market research. Not knowledgeable about the law or the current state of the market either. They are unnecessary middle-people in an otherwise quite simple process and will be replaced by better services the likes of OpenRent, AirBnB and NoAgent soon. My hope is that they change the...
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Comment on agent fees
Attempted to collect £855 for admin fees, together with a total of £5763 upfront. Few people have such liquidity and to request this of tenants is insane.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Josh Bowers
By: 'JM'
Sep 16,2017
0 people found
this helpful
Josh has been very professional and helpful. I would gladly recommend him to anyone. Throughout the process he has been very accomodating....
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Comment on agent fees
Willing to negotiate on terms
Was this helpful? Yes
Sep 15,2017
Minithumbup
Kirsty Mullen
By: 'Phil Greenfield'
Sep 15,2017
0 people found
this helpful
I was delighted with the result achieved from using Kirsty Mullen at Ludlow Thompson Oval. We achieved a quick sale, for a price that I was happy with, in a very difficult market!...
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Was this helpful? Yes
Sep 15,2017
Minithumbup
Stephen Graham
Aaron Gavin
By: 'O Kemal'
Sep 15,2017
0 people found
this helpful
Stephen was determined and highly persuasive for me to use Ludlow Thompson to rent my property. He found the suitable tenant's rapidly and dealt with the tenancy arrangement professionally and highly efficiently. I am very pleased with the service and recommend this agent without any reservation. Thank you Stephen!...
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Comment on agent fees
Very Good
Was this helpful? Yes
Sep 14,2017
Minithumbup
Daniel Scott
By: 'Nishanth'
Sep 14,2017
0 people found
this helpful
Very professional, friendly, responsive, transparent & detailed. I had a very positive experience from the beginning. I strongly recommend their service....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 13,2017
Minithumbup
Jordan Godwin1
By: 'Julia'
Sep 13,2017
0 people found
this helpful
Jordan was really helpful and easy to deal with. He knew the property well (i.e. how the hidden window catches worked etc) and even helped me measure up the rooms to see if my furniture would fit. He recommended the property to me and understood my requirements, and always followed up. Lovely to deal with....
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 12,2017
Minithumbup
Anne Braimah
By: 'Vido'
Sep 12,2017
0 people found
this helpful
Great service, and as we are international students, Anne was with us during the whole process of renting this flat. Only thing that you can say Anne is the best agent so far!...
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Comment on agent fees
good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Anne Braimah
By: 'Unknown'
Sep 12,2017
0 people found
this helpful
The agent was very friendly and helpful throughout the application process. We are happy with the service and the engagement....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Laura Costa
Hannah Bick
By: '14b Kinsale Rd'
Sep 12,2017
0 people found
this helpful
We have found Laura and Hannah extremely friendly and helpful. Unlike many other agents we have encountered they've been completely accommodating which has made our move in much easier....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 11,2017
Minithumbup
Kerry Lindsay
By: 'Sam Hainsworth'
Sep 11,2017
0 people found
this helpful
My overall experience with Kerry was almost poetry, her way in which she asked my current job contract, if I may say, beautiful. She was to the point, but kind and warming. She made her presence via email feel as if we'd met before in the past... or maybe the future? After I attached the contract she quickly replied and thanked me. It was a short but brought a tear to me eye, not because she upset me in anyway, but because I knew our conversation was over and we shall never speak again (until...
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Was this helpful? Yes
Sep 09,2017
Minithumbup
Hannah Bick
By: 'Samanth Cook'
Sep 09,2017
0 people found
this helpful
Hannah was extremely helpful throughout the whole process. Very easy to contact and always very positive. Hannah was able to provide us with a variety of appropriate properties to view with one being a successful choice. From making the decision to picking up the keys the transition with Ludlow Thompson was smooth and efficient. Very happy with our service at Ludlow Thompson....
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Comment on agent fees
Agents fees were quite high but we were able to negotiate as the landowner was not happy to negotiate in price.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Stephen Graham
By: 'Edward Akyeampong'
Sep 08,2017
0 people found
this helpful
Exceptional :-). Always, happy to help. Knowledgeable and willing to provide advice. Easy to chat to and is direct which are great qualities...
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Sep 07,2017
Minithumbup
Stephen Graham
By: 'Marc'
Sep 07,2017
0 people found
this helpful
Stephen was very helpful in detailing requirements when I was unsure what client group to rent to and quick and efficient at finding them at the rental he thought....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Hannah Bick
By: 'Penny'
Sep 06,2017
0 people found
this helpful
Hannah Bick was extremely helpful and friendly. All of our texts and calls were answered and she kept us up to date on things as our application progressed....
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Comment on agent fees
The fees were a little higher than we expected.
Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'GZ'
Sep 06,2017
0 people found
this helpful
The team were very helpful and friendly in arranging the contract and viewing. Additionally they were flexible in arranging the handover of keys to the flat, however at times didn't follow up or were erronous with requests for information. Overall, I would recommend the team at Kilburn to others....
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Comment on agent fees
Slightly expensive.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Ricardo Escoffery
Haider Ali
By: 'Fernanda'
Sep 06,2017
0 people found
this helpful
Really good management by Haider and amazing customer service from Ricardo. Very helpful and efficient system, and the properties are just what you look for to call it home!...
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Comment on agent fees
Very good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Haider Ali
Rashid Islam
By: 'SukeyP'
Sep 06,2017
0 people found
this helpful
Haider, Rashid and Kiin have been not only professional but personable, kind and attentive. They brought a steady stream of prospective tenants and the property was rented out speedily. Haider went through all my questions in detail and was very patient as I sifted through the paperwork. Very happy with my new tenants and the service from the team at Ludlow Thompson. Have no hesitation in recommending to others....
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Comment on agent fees
The fees seem reasonable to me.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Joy Hyde
Terence Cunningham
By: 'James'
Sep 06,2017
0 people found
this helpful
I purchased my property through Ludlow Thompson. Joy was attentive, quick to respond to emails, well informed and tenacious during the conveyancing. Great personality but utterly professional. Highly recommended....
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Hassan Bacchus
Daniel Scott
By: 'Malika Abdykalykova'
Sep 06,2017
0 people found
this helpful
It was easy to work with Hassan although we had to do if from distance as I was outside the UK. Always available and very responsive to our feedback....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2017
Minithumbup
Keith Choruma
Michael Rourke
By: 'Ajay'
Sep 04,2017
0 people found
this helpful
From finding the property all the way through to move-in we have had great experiences working with Keith and Michael....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Daniel Scott
By: 'Chris'
Sep 04,2017
0 people found
this helpful
Ludlow Thompson and Daniel have been fantastic to use. The letting process was smooth and straightforward. I would definitely recommend anyone to who's looking to rent to use Ludlow Thompson....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2017
Minithumbup
Joao F D Franco
By: 'Beth'
Sep 04,2017
0 people found
this helpful
He helped us with all our issues and made sure that we succeeded in getting our place with no real troubles. He found ways around any issues we did have....
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Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1157 73 3104 170 492 8 566 4 348 39

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Agent Fees

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Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

Awards won by ludlowthompson

Individual Branch Awards

Worcester, WR4 9FA

London, E3 4PH

London, N4 2DL

London, NW6 7QE

London, SE13 6JX

London, SE22 8EP

London, SW17 0RN

London, SW9 0JG

London, W3 9NN

London, E1 8JN

London, SW19 7NA


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