• claim your profile
    Lucas Grant
  • claim your profile
    Eve Walters
  • claim your profile
    Mark
  • claim your profile
    Mark Lewis
No description available.

Rutland House, 23-25 Friar Lane
Leicester
Leicestershire
LE1 5QQ
0116 217 1887

 
Website not available Properties for sale
Properties for rent
Sep 16,2017
Minithumbdown
By: 'An ex tenant'
Sep 16,2017
0 people found
this helpful
Please if you read this do not rent through these agents all they want is MONEY!!!!!! They have zero customer services and make up trumped up charges when you try and get your deposit back.Absolute cowboys please please please avoid....
read full review
Comment on agent fees
Expensive expect to pay more than they show you.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
Mark
Lucas Grant
By: 'AVOID AT ALL COSTS'
Sep 19,2016
2 people found
this helpful
AVOID AT ALL COSTS I was previously a tenant of a property managed by Lucas Grant, and working in a profession in the city. Lucas Grant are a company I would never deal with again. For approximately 8 months I lived in a property with the back door secured only with locks I purchased myself, and without any bolting mechanism or other security in the middle of the city. Prior to moving in to the property this was promised to be fixed, and only after 8 months and threats of reporting to the Prope...
read full review
Comment on agent fees
Awful
Was this helpful? Yes
Mar 04,2016
Minithumbdown
Lucas Grant
By: 'Gavin'
Mar 04,2016
13 people found
this helpful
Had a nightmare trying to get our deposit back. On check-out we were told by Lucas that we would receive an email in a couple of days, to reply and then the money would be transferred within 3 days. After 14 days without an email and having to chase them and being told they are dealing with it we received the email; excuse for being late- finding the cost of a light bulb (our only deduction)! I replied straight away and expected as set out in the email the money would be returned within 3 day...
read full review
What agent could do to change your mind?
Very competitive compared to the competition.
Attached Files
Comment on agent fees
Very competitive compared to the competition.
Was this helpful? Yes
Mar 02,2015
Minithumbdown
By: 'Nick and Megan'
Mar 02,2015
5 people found
this helpful
This company is ran by terrible, lying agents. read the other bad reviews, they are all true. Email me and I'll give you further details wether you are a Landlord or Tenant. Don't be foolishly drawn in by the 4% fee, your other pockets will be robbed without you knowing! Tenant wise, best of luck getting hold of them. bikesandboard@gmail.com...
read full review
What agent could do to change your mind?
Too much to list, the whole company structure and ethics are so far off mark it\'s hard to find a solution.
Attached Files
Comment on agent fees
They are in it to make money which is obvious but boy oh boy do they squeeze every bit they can in hidden ways!
Was this helpful? Yes
By: Office
Mar 02, 2015
View all comments (1)
Our Terms of Business for Landlords outline our responsibilities and fees. This document was discussed during our initial meeting with a landlord. The terms clearly outlines any potential fees that may have to be paid during the management of any property. The terms are extremely transparent enabling a landlord to read and understand them before making a decision on whether to use our services. We do not hide fees as this would be a clear breach of the letting agents code of practice as outlined ...
Dec 22,2014
Minithumbdown
Lucas Grant
Mark Lewis
By: 'Bek14'
Dec 22,2014
8 people found
this helpful
AVOID!!!!!! Since renting through Lucas Grant Lettings we have been appalled with their non existent customer service skills and rude manner. They ignore phone calls, ignore all maintenance issues and do nothing that you ask for. Our shower has broken, hob and oven broken, there is a leak into the garage that smells and none have STILL not been sorted (after 5 weeks). They are never in at their registered address and always fob you off on the phone and nothing gets done. Frustrating and rude! Do...
read full review
Was this helpful? Yes
By: Office
Mar 02, 2015
View all comments (1)
We only provide a Tenant Find Service for this property therefore do not manage the maintenance. We advised the tenants that we do not manage the property and that the landlord was responsible for organizing the repairs. We did speak to the landlord to support the tenant and attempt to speed up the repairs. I understand the tenants frustration nevertheless we are not to blame. ...
Aug 12,2014
Minithumbdown
By: 'landlord1'
Aug 12,2014
8 people found
this helpful
This is a company who do not value their customers at all. From the very beginning, a lowered rent price was negotiated with the tenants without consolidating with myself. When I addressed this issue, an apology and explanation was given, which I had accepted. Throughout the tenancy I have had to chase the estate agent to confirm if the maintenance inspection had been carried out. At one point, I had waited two weeks before i had received a response and thats after sending several emails. It ...
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
During the initial meeting with any landlord we always give our best possible valuation. In this case the valuer gave a price of between £495.00 - £525.00 pcm. The valuer also agreed with the landlord that we were able to use our own judgement during the course of the marketing to let the property quickly whilst achieving the best possible price. A tenant made an offer of £495.00 but more importantly wanted to move in within a week, minimising any void period for the landlord as usually ...
Aug 05,2014
Minithumbdown
By: 'Natp263'
Aug 05,2014
3 people found
this helpful
NEVER AGAIN!! I have rented properties in Leicester for 5 years both professionally and as a student and I found this to be my worst experience by far, We lived in the house for 6 months, none of the repairs we noted upon moving in were fixed, when we spoke to people me and my partner we getting different responses from either the same person or two different people. We had random people who knew the landlord knocking on our door asking when the house was available to let, when questioned about ...
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
The tenants reported a problem with a tap when they moved in. The landlord lived in Australia therefore we encountered a slight delay in getting authorisation. Within 3 weeks of the maintenance issued been reported it was repaired and tenant was informed at every stage. The tenant reported that a neighbour had knocked on their door to find out if they were intending to vacate as their landlord had put their property up for sale and they did not want to leave the village. The property is locat ...
Apr 10,2014
Minithumbup
Mark Lewis
By: 'tracey'
Apr 10,2014
2 people found
this helpful
My score for Mark is because I was looking for a property very special and I had a small budget, so it was very difficult to find the property I liked. But, this agent was very kind all time, he had a tremendous patience a long the search, it was about large, and he was very effective response to all my messages...
read full review
Was this helpful? Yes
Apr 10,2014
Minithumbup
By: 'happy larry'
Apr 10,2014
2 people found
this helpful
My flat was on the market for four months with a reputable letting agent and it had one offer that fell through. Lucas Grant Lettings then took it on and within four days it had an applications. During the valuation they discussed different avenues to market. I was impressed that they don\'t skimp on advertising costs. They even advertise on the Radio. Throughout the process Mark and the friendly team kept me informed and swept it through with a no-nonsense professionalism. They are brilliant....
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
Thank you for a great comment, Normally people are quick to be negative but to receive a comment like this is why we do our job! Just for feedback on our other avenues that led to the successful let of this property. It was located right next to a gym, so we went in and asked the receptionist if we could put the property details in the cafe. Within a day we got a lead from this and the property was let. Mark was pro active here so well done! ...
Apr 01,2014
Minithumbdown
Lucas Grant
Mark Lewis
By: 'Jess1984'
Apr 01,2014
3 people found
this helpful
AVOID, AVOID, AVOID, AVOID, AVOID, please guys if you are looking for a letting agent in leicester/Nottingham please do yourselves a favour and AVOID these guys. I\'ve had a terrible experience with them the don\'t return phone calls or emails. That "prestigious office" they boast about on there website is in fact a rent office in a shared building, not a typical letting agents office. They are quick to take their share if your rent but do very little to earn that money. They give ...
read full review
What agent could do to change your mind?
Oh my god where to start!!!!
Attached Files
Was this helpful? Yes
Mar 20,2014
Minithumbdown
By: 'Rebecca'
Mar 20,2014
6 people found
this helpful
I was impressed with the radio marketing and decided to use them to find suitable tenants. I found their Nottingham office reception on Stoney street Nottingham did not really know who they were when I dropped off keys. I found it difficult to get in touch with them. I decided against going with them quite early on and after taking my fee of £300.00 I received no receipt and no contact whatsoever once they had got their money. I have tried e mailing and telephoning for a receipt for monie...
read full review
What agent could do to change your mind?
They are not bothered about you at all and very disappointed.
Attached Files
Was this helpful? Yes
Oct 02,2013
Minithumbup
By: 'Tracey'
Oct 02,2013
2 people found
this helpful
I just wanted to say thank you to this agent for understanding our situation and getting us moved into a house within 24 hours. I spoke to two other agents that attitude stunk. Our house sale exchanged and completed with less than 12 hours notice....
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
Thank you for the great review. This one was shall we say "unusual" but we got there! :) ...
Sep 23,2013
Minithumbdown
By: 'An honest review'
Sep 23,2013
6 people found
this helpful
Expect the best from Lucas and his team UNTIL you sign the contract. Do not trust this company. They do not answer your calls , emails and take weeks to get back to you regarding a problem. They expect you to follow up on things that is their duty and do not take responsibility for anything. But when it comes to rent payments they are very QUICK to contact you. This is a management company but it lacks organisation so badly. The staff do not communicate with each other which just makes i...
read full review
What agent could do to change your mind?
Do their job.
Attached Files
Was this helpful? Yes
By: Lucas Grant Lettings
Sep 27, 2013
View all comments (1)
It is unfortunate that these tenants have felt the need to place a review suggesting such a negative image of our business. Although we seek constructive feedback from our landlords and tenants during every aspect of our services with the main aim of putting our clients first and exceeding expectations. However on this instance I am afraid to say this is not a true reflection of Lucas Grant Lettings in my opinion. If I am correct in identifying these tenants, this property is currently in arrear ...
Sep 11,2013
Minithumbup
Eve Walters
Lucas Grant
By: 'Robert S'
Sep 11,2013
4 people found
this helpful
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding \'voids\' and have negotiated good rental levels. This time Eve and Mark did a grand job finding a great deal for me (the best so far) at short notice as previous tenants broke the tenancy early due to redundancy. Kept me in the loop and phoned and e-mailed to make sure that I knew what was going on at al...
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
You are making us blush with your kind comments. Thank you. Eve ...
Sep 11,2013
Minithumbup
Eve Walters
Mark
By: 'Robert S'
Sep 11,2013
1 people found
this helpful
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding \'voids\' and have negotiated good rental levels. This time Eve and Mark did a grand job finding a great deal for me (the best so far) at short notice as previous tenants broke the tenancy early due to redundancy. Kept me in the loop and phoned and e-mailed to make sure that I knew what was going on at al...
read full review
Was this helpful? Yes
Sep 09,2013
Minithumbup
By: 'tomC'
Sep 09,2013
1 people found
this helpful
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them. I recommend it.Thank you!!!...
read full review
Was this helpful? Yes
Sep 09,2013
Minithumbup
By: 'tomC'
Sep 09,2013
1 people found
this helpful
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them.I recommend it.Thank you!!!...
read full review
Was this helpful? Yes
Sep 05,2013
Minithumbup
Eve Walters
By: 'Sandra Mason'
Sep 05,2013
1 people found
this helpful
Recently I have rented my house through Lucas Grant Lettings. As per usual there were a few delays and although frustrating the service that I received from all the guys but in particular Eve was absolutely excellent. I would recommend to use these guys and if I am intending to give them another one of my properties when the current tenants move out. Thanks guys, you\'ve been amazing!!!!...
read full review
Was this helpful? Yes
By: Office
Mar 03, 2015
View all comments (1)
Thanks Sandra for some great feedback! :) And Eve thanks you for the flowers and card. We look forward to successfully letting your other property. ...
Aug 24,2013
Minithumbdown
Lucas Grant
By: 'Jtaylor1983'
Aug 24,2013
5 people found
this helpful
A truly terrible company to deal with, initially they come with all the banter and sales jargon. After good luck, they don\'t answer phone calls or emails. Their office is a rented office in a shared building and they are never in...
read full review
What agent could do to change your mind?
Improve their standards of customer service, answer emails and answer phone calls in a timely manner
Attached Files
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 5 4 6 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Lucas Grant Lettings

Individual Branch Awards

Lucas Grant - upload your photo Lucas Grant
6 reviews

About Lucas No description set View full profile
Eve Walters - upload your photo Eve Walters
3 reviews

About Eve No description set View full profile
Mark  - upload your photo Mark
2 reviews

About Mark No description set View full profile
Mark Lewis - upload your photo Mark Lewis
3 reviews

About Mark No description set View full profile

Firm Widgets

My widgets

Opening hours




.

Find the Best Agent to
Buy, Sell or Rent Property