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Aug 28,2013
Minithumbdown
By:
Aug 28,2013
1 people found
this helpful
On a whole this company is quite frankly the most inefficient company I have ever had the displeasure of dealing with... Now calling themselves Bridgfords under the umbrella company Countrywide, the name change has had no effect on the sharpness of their staff members. We put in an application for a flat and we then had to chase them for weeks to inform us of the outcome, this and the cancelled viewing (because they "seem to have misplaced the keys") should\'ve rang alarm bells. On che...
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What agent could do to change your mind?
The problem is fundamental, both staff and attitudes all need replacing!
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Jul 14,2013
Minithumbdown
By:
Jul 14,2013
0 people found
this helpful
The Estate Agents that will prove all the horror stories about Estate Agents to be true.. Allowed me to move into an apartment that had not been cleaned, with blood on the walls. Claimed it had been cleaned then finally told the truth that it had not been cleaned before I moved in, then when it came to move out, expected me to pay for a professional clean. Wires were hanging out, screws were loose, carpet was caked in hair and dirt from previous tenant. Spoke to someone everyday on t...
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What agent could do to change your mind?
Tell the truth and don\'t put money above the happiness of your customers.
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Apr 10,2013
Minithumbdown
By:
Apr 10,2013
2 people found
this helpful
As a professional couple one of the first questions we asked LS1 about our particular building was are there any students there. Having lived near them before we know the problems they can cause when you\'re not one yourself. We were told no, or the only ones would be mature students. This turned out to be complete rubbish. We have had numerous problems with some students (people who are frequently up until 4-5am blasting music out and shouting) until they moved out, and still see rubbish/take a...
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Apr 09,2013
Minithumbdown
By:
Apr 09,2013
1 people found
this helpful
The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down for 1 1/4 months rent. As most tenants with half a brain would do we cleaned the flat thoroughly before we left, there were some minor things which could be argued weren\'t as clean as they could be i.e. there was some detergent in the washin...
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What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.
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Jul 17,2011
Minithumbdown
By:
Jul 17,2011
0 people found
this helpful
I cannot say anything positive at all about LS1. They do not even deserve 1 star! Terrible customer service - we should've realised when the agent was late to show us round the property. We were quoted one price for rental then when we had agreed, this price was mysteriously increased... We could've backed out but rented the flat anyway due to desperation. Error!! Furniture was broken and/or of poor quality, the 'spacious open-plan living area' was small, impossible to heat and the noise fro...
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Jul 11,2011
Minithumbdown
By:
Jul 11,2011
2 people found
this helpful
Lived for 6 months in an overpriced apartment infested with bedbugs. LS1 charge each tenant ?115 for a credit check - the first of many 'charges' where they are quick to take your money but slow to give it back. The apartment at Velocity was (and most likely still is) infested with bedbugs. 6 months of hell. Ridiculous deposit of ?1500 - LS1 tried to steal over half of it for alleged 'damage'. Luckily they're lax with the inventory and checking-in procedures so we got most of it back after ...
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Office 1
2 Cherry Tree Walk The Calls, Leeds LS2 7EB
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Office 2
68 Whitworth Street West, Manchester M1 5WW
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