The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 213 Reviews
100% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 79% | £165,000 | £560,000 |
| Lettings | 0% | 79% | £0 | £0 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 0 | 116 | 1 | 84 | 0 | 9 | 1 |
Lords Estate Agents (Kingston upon Thames & Surrey)
106 The Broadway
Tolworth, Surbiton, Greater London
KT6 7HT
020 8255 5000










By : 'Lewis'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
Very please the high level of service and professionalism I received from Lords and in particular from Antony and Rupert. Throughout the process there was a good level of communication and help particularly when some aspects of the process were not quite to plan. I would certainly recommend this ... Read Full Review
By : Guy Hodge
16 Jul 2013Dear Lewis, I think most Estate Agents probably dream of a sale going to plan…..just once! It is always difficult when “people†are involved but I suppose that’s where a good agent is...

By : 'A'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT1
Good communication throughout and pleasant to do with. Dealt with us as purchasers in a professional way and facilitated a good relationship between us and the vendors for a smooth ... Read Full Review
By : Guy Hodge
12 Aug 2013Dear Mr Baxter, Thanks very much indeed for the review. You and your partner were a pleasure to deal with throughout the transaction and that always makes our job easier and more enjoyable when...

By : 'James'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
A very comprehensive and personal service was offered though Rupert's office in Kingston. They managed to make the house selling experience almost bearable, and I do not use this phrase lightly. After buying and selling houses for 35yrs it never seems to get any easier. But I can thoroughly ... Read Full Review
By : Guy Hodge
15 Jul 2013Dear James, The team at Kingston were far more flattering about you as a customer than you give yourself credit for! The view is that while you were demanding in your requirements, it was no more...


By : 'Jackie'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT6
When we found our ideal home on the market with Lords, we immediately went to them to put ours up for sale. Jamie, Luke and others acted swiftly and professionally and we had a buyer within two weeks. We were unlucky in that this buyer - and then a second - each pulled out, but we were very happy ... Read Full Review
By : Guy Hodge
12 Jul 2013Dear Ms Bourne, Thank you very much indeed for the AllAgents review and for recommending us as well, which is the best feedback that we could get. Obviously we would always prefer that when a...

By : 'Corp'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT5
Brilliant Service from all the guys in the office. Never held back information and always pushing forward to get things done. Had best interest in our sale and really felt they were working hard for us. Couldn't recommend ... Read Full Review
By : Guy Hodge
9 Jul 2013Thank you Luke. To get feedback like this from a fellow professional is a huge achievement in my view. Thank you for taking the time to upload the comments and now that we are members of your...

By : 'James'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT6
Very proactive agency, always willing to arrange viewings and then further viewings as and when required. Kept us informed at all times of the progression of the sale and definitely went the extra mile to ensure that a very tight exchange and completion deadline was ... Read Full Review
By : Guy Hodge
2 Jul 2013Dear Mr O'Toole, Thank you very much indeed for the positive review and the highly complementary feedback. It is always great to hear that one of my sales teams has exceeded a client’s...


By : 'Rosanna'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
I have lived in Kingston for almost 20 years. So choosing an established estate agents like Lords was easy. It indeed has been one of the most established agents in Kingston and this is why I decided to give them instructions to sell my home. My initial contact was with Stuart Baker , who valued ... Read Full Review
By : Guy Hodge
1 Jul 2013Dear Rosanna, Thank you very much indeed for such positive feedback on all AllAgents.com. I know that there were a number of extremely exasperating moments during the sale process and that you...

By : 'Marcus'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
From the very beginning when Stuart Baker and Guy Hodge visited the property, they worked professionally and with great understanding of our situation - it was selling the family home of over 50 years following the death of a parent with all the emotional trauma that that entails. They quoted ... Read Full Review
By : Guy Hodge
1 Jul 2013Dear Marcus, Thank you for the fantastic feedback on AllAgents.com. Obviously we agree wholeheartedly with the sentiment in your last paragraph!! This was a great team effort between our Ham ...

By : 'Ms.'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT1
Stuart listens very well taking note of salient information to aid my search requests without the 'hard sell,' attitude, being patronising and trying to push areas/properties that you don't want! He is very professional and values curtesies to keep me informed throughout to securing a sale. ... Read Full Review
By : Guy Hodge
19 Jun 2013Dear Ms Lee, Thank you very much indeed for your kind and genuine comments. Stuart is an accomplished Estate Agent with a high degree of expertise and skill, but perhaps more importantly, he is a ...

By : 'Mr'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
Antony May has done an exceptional job and I am very grateful to him – he is a pleasure to speak to. I am sure that there are hundreds in the estate agency industry that fall a long way short of the standards he sets. Antony has an extremely pleasant manner - he is very helpful, provides ... Read Full Review
By : Guy Hodge
18 Jun 2013Dear Mr & Mrs Lynes, The review of Antony did not have to be quite so glowing. He'll want a pay rise now! ïŠ Seriously - what a lovely comment and a great testament to the effort Antony...


By : 'Ian'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT5
From the outset, we found the staff that we dealt with to be professional, courteous and helpful. Initially it was Luke that introduced us to the property, and he handled our viewings politely and efficiently. During negotiations, both he and Jamie appeared to understand some of our concerns and, ... Read Full Review
By : Guy Hodge
17 Jun 2013Dear Ian, Thank you for taking the time to leave feedback on the AllAgents website, and in particular, for the positive comments about Jamie and Luke at the Tolworth branch. I hope that you are ...

By : 'Rachel'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
Mr May was very efficient, courteous and honorable in all his dealings with me. He transmitted my offer to the seller, then again my further negotiations for a discounted sale price, and in all subsequent transactions. I will certainly recommend him to purchasers and sellers ... Read Full Review
By : Guy Hodge
12 Jun 2013Dear Mrs Dabydeen, Thank you for taking the time to review the service you received from my firm and my negotiator Antony May. I think Antony is currently ranked as our top negotiator on the...


By : 'mary'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT5
It was a pleasuring doing business with this estates agents. They acted with enthusiasm and professionalism at all times. They produced high quality and accurate details of the property property and arrived on time for all appointments. I would like to give special mention to Jamie DORE and Luke ... Read Full Review
By : Guy Hodge
12 Jun 2013Dear Mrs Weston, What a lovely review! Thank you for taking the time to give the two boys such a lovely (metaphorical) pat on the back. They are both great ambassadors, not just for the...


By : 'Raj'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
Vinesh, Anthony, Stuart were great, worked really, really hard to get our property sold. I would definitely use them again and would recommend to anyone as they are excellent. They provide excellent service. I would like to take this opportunity to thank Vinesh and Anthony for their hard work. ... Read Full Review
By : Guy Hodge
11 Jun 2013Dear Raj, Thank you very much indeed for the praiseworthy review of the “A team†at Kingston. As you know, the sales teams at Lords are rewarded not just on their sales but also on the...

By : 'John'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT5
I found all the staff very professional in every way.Jamie in particular exceeded my expectations in every aspect of the sale.He answered all the queries and concerns that I had throughout the process and I would recommend Lords without any hesitation what so ever.Thanks for everything.J ... Read Full Review
By : Guy Hodge
11 Jun 2013Dear Mr Garnham, If we can meet a customer’s expectations, I can generally say that I feel we have probably done a fairly reasonable job because we promise a high level of service at Lords. I ...

By : 'Adam'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
Professional Service from Vinesh Mistry of Lords leading to the purchase of my first property. A seamless process from start to finish, Vinesh was professional, courteous and on hand to answer/ help with any questions or queries I had (being a first time buyer there were a few!) I would certainly ... Read Full Review
By : Guy Hodge
7 Jun 2013Dear Mr Langley-Smith, Thank you very much indeed for taking the time to review the service that you recieved from Lords Estate Agents and Vinesh Mistry in particular. It lifts the spirits...

By : 'Lisa'
Branch : Surbiton, 13 Brighton Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT15
The sale of Grange Rd is complete! Thanks to Mark for his assistance with the sale and for all the extra requirements that were needed to see it through. For anyone thinking of using Lords, I am a very satisfied customer who felt Mark went beyond the call of duty by assisting with situations that I ... Read Full Review
By : Guy Hodge
6 Jun 2013Thank you so much Lisa! A review from the other side of the globe! Fantastic! We are now truly INTERNATIONAL! If you ever find yourself back in the UK please look us up and in the meantime,...
By : 'Rache'
Branch : Surbiton, 13 Brighton Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT6
Great, honest and personal service from all the guys at Lords, Brighton Road, Surbiton. We had experience of selling with another agent, and Lords' service was much better. The feedback from potential buyers was always submitted quickly and we felt we were kept in the loop throughout. Would highly ... Read Full Review
By : Guy Hodge
5 Jun 2013Dear Mrs Bowie, Thanks very much indeed for the glittering review! It's lovely to hear that our service is better than our competitors and you can always make a post against that agent as well if ...


By : 'Cranes'
Branch : Surbiton, 13 Brighton Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT5
Thanks to Mark and the team for selling the flat so quickly. I have always been really impressed with the presentation of your brochures, and I think the quick sale at the asking price shows that a bit of effort with good pictures and motivated staff pays dividends! I wouldn't hesitate to ... Read Full Review
By : Guy Hodge
5 Jun 2013Dear Chris. Thank you for the fabulous review of my Surbiton office. Mark and his team work exceptionally hard and the Surbiton market is exceptionally competitive. Every recommendation helps...
By : 'Mr'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
Friendly efficient service from a local agent that knows the market. Worked very hard for us to generate interest and viewings then secured us a good price and a great buyer for our house. Kept us up to date with every viewing appointment and gave us lots of feedback from them. Highly ... Read Full Review
By : Guy Hodge
5 Jun 2013Dear Mr & Mrs Harris, Thank you very much indeed for the great review. I am really pleased that you brought your business to my firm and delighted that we met your expectations as an...
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THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€) GRIEVANCE PROCEDURE. 1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman. 2. If you believe you have a complaint, please write in the first instance to The Managing Director at: The Lords Partnership Limited, 56-58 Wood Street, Kingston upon Thames, Surrey, KT1 1UW 3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint. 4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above. 5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance. If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email md@lordsonline.co.uk
Last updated at 6/8/2012, 9:59:40 AM by allAgents