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Lords Estate Agents (Kingston upon Thames & Surrey)
5/5, 213 Reviews
100% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
Buying a new home should be a happy and exciting time!
At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.
From your first contact with Lords to the day you m
ove home, you will experience a professional, confident service provided by motivated, enthusiastic people.
Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.
The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!
Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.
Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.
Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 79% | £165,000 | £560,000 |
| Lettings | 0% | 79% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 0 | 0 | 116 | 1 | 84 | 0 | 9 | 1 |
Address
Lords Estate Agents (Kingston upon Thames & Surrey)
106 The Broadway
Tolworth, Surbiton, Greater London
KT6 7HT
020 8255 5000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 19:00
- 08:30 - 19:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Latest Properties
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Lords Estate Agents (Kingston upon Thames & Surrey) Branches (View All 3)
I switched to Lords after ...
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5 Star Review
By : 'Feng'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT3
24 Sept 2013
People found this helpful5
I switched to Lords after having a poor experience with another agency to sell my house. I have to say the choice was absolutely right. Lords delivered exactly what they promised. I was informed on every step of the sale with proper communication from Lords. They were very patient even when I ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
24 Sept 2013Dear Feng, It is always nice to hear that a customer has come to Lords having tried a competitor and that we have done a better job! I am glad that you were pleased with what we did for you and ...
Stuart was pro-active in ...
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4 Star Review
By : 'Clive'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
23 Sept 2013
People found this helpful5
Stuart was pro-active in keeping me informed about who was in the chain, and the general status of each participant - this was very useful. Also Stuart was able to find out the reasons for the delays to exchange (caused by negotiations between the first two participants in the chain). I found ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
24 Sept 2013Dear Mr Clive, Thank you very much indeed for taking the time to review our service on www.allagents.co.uk As you make clear in your review, finding the right buyer is only a part of the job we...
During my purchase of the ...
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4 Star Review
By : 'RAJU'
Branch : Surbiton, 13 Brighton Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT10
23 Sept 2013
People found this helpful5
During my purchase of the property I found Mark and Caitriona very helpful and supportive. I also found that Jamie was very helpful when Mark was away on leave. The Surbiton team is unique in that they give you a comfort feeling by not putting any pressure on you to buy. I saw many properties and ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
24 Sept 2013Dear Mr Pandya, Thank you very much indeed for taking the time to review our service on www.allagents.co.uk I am very grateful that you also took the time to write to us and for your helpful...
Generally my experience with ...
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4 Star Review
By : 'LH'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
9 Sept 2013
People found this helpful4
Generally my experience with Lords was good - Danny, who came round to value the property initially, was excellent and very professional and they secured the initial buyer very quickly. There were a few problems, namely the first buyer dropping out of the sale, though this wasn't the agents ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
10 Sept 2013Dear LH, Thank you for the review and for the helpful and constructive criticism. We will take your comments on board and hopefully earn a five star review the next time we work for you. There are ...
from the Valuation to follow ...
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5 Star Review
By : 'Sue'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT1
6 Sept 2013
People found this helpful5
from the Valuation to follow up regarding appointments and feedback Lords were very efficient but not over pushy. they kept us informed at all times of situation and helpful suggestions along the way. Would highly recommend ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Sue and Neil, Thank you very much indeed for the 5 Star rating on Allagents.co.uk and for the recommendation. Glad we could help! Guy Hodge Managing Director Lords Estate...
The overall input , help, and ...
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4 Star Review
By : 'Janet'
Branch : Surbiton, 13 Brighton Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT6
31 Aug 2013
People found this helpful5
The overall input , help, and positivity were very good, especially Mark's help in resolving a particular difficulty. I appreciated the generally measured and nicely paced level of ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Miss Alexandra, Thank you for listing your home with the Lords Surbiton office and for taking the time to review our service on the Allagents.co.uk website and for mentioning the service you...
Viewings. I like the fact ...
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4 Star Review
By : 'Saleem'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT1
29 Aug 2013
People found this helpful5
Viewings. I like the fact that you got an email and text to confirm a viewing with the property address time etc. Completion. There was pressure to complete within stated timelines with follow up calls which as a seller I would definitely appreciate. As a buyer they were polite and ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Saleem, Thank you for the constructive feedback and for breaking down the particular facets of our service which you found helpful. This really helps us to focus on making our service even...
Rupert was full of enthusiasm ...
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5 Star Review
By : 'Diane'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
29 Aug 2013
People found this helpful5
Rupert was full of enthusiasm at the initial valuation when the property was damp and dilapidated and valued it at £100k more than Penneys estate agents. Three months later after updating and redecorating he re-valued it at £40k more and was so positive and encouraging, together with a good ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Mrs Parkinson, What a lovely, concise summary of the service we endeavour to deliver to every one of our clients! Fantastic feedback and a lovely 5 Star review!! Thank you very much indeed...
I was kept regularly up to ...
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5 Star Review
By : 'Mr'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
27 Aug 2013
People found this helpful5
I was kept regularly up to date. Post viewing reports were honest and advice on how to proceed at each stage was wise and based on thorough local knowledge and ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Mr and Mrs Slade, Thank you for the review on allagents.co.uk. Interestingly, giving customers feedback about their homes is one of the most difficult subjects we have to handle and our...
I appreciated that Antony and ...
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4 Star Review
By : 'gill'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
26 Aug 2013
People found this helpful6
I appreciated that Antony and Rupert responded promptly to my calls and were very helpful when the process slowed ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
10 Sept 2013Dear Gill Frances, Thank you very much indeed for your review. Nice and brief, but that is all we ask! Kind regards, Guy Hodge Managing Director, Lords Estate...
From the very initial meeting ...
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5 Star Review
By : 'Mark'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
22 Aug 2013
People found this helpful6
From the very initial meeting I found Lords professional, knowledgeable, helpful and courteous. Stuart Baker's valuation and selling strategy was spot on - the property was on the market a week, making the whole sale process easy and stress-free. He and Anthony May then worked hard to liaise ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Mark, What a great review! If every sale we agreed ended with compliments and comments like yours I would be a very happy man indeed. If our service came in a tin, yours would be the...
I had a great experience with ...
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5 Star Review
By : 'Phill'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
22 Aug 2013
People found this helpful6
I had a great experience with Lord's in general, and Antony May in particular, in purchasing in Kingston. Whilst other agents drove me to Surbiton and other areas in response to specific requests to view and buy in Kingston (even failing to show me properties in which I had a specific interest ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Mr Lane, Thank you for the fabulous review on the allagents website and for mentioning Antony May. We will always try to help a buyer as much as we possibly can, bearing in mind that we act...
I would recommend Lords if ...
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5 Star Review
By : 'Gail'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT1
21 Aug 2013
People found this helpful5
I would recommend Lords if you want to sell your property, although it took a while to sell our property Lords were always very polite and helpful if I had any concerns during the process of the sale. Would like to thank them all for their ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
9 Sept 2013Dear Mrs McConnon, Thank you very much indeed for the feedback and for the 5 Star review. You certainly set us a challenge with your home! I know that we found several buyers, but establishing...
My purchase required a very ...
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4 Star Review
By : 'Ron'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT1
21 Aug 2013
People found this helpful4
My purchase required a very quick turn around from offer acceptance to Completion, and Stuart Baker enabled this to happen by liaising with all parties and facilitating the ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
15 Oct 2013Dear Mr Caie, Thanks for the review. I imagine that your superb buying position was a huge contributory factor to the speed with which the transaction moved! Thanks for buying through us. Kind ...
Both Luke and Jamie provided ...
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5 Star Review
By : 'Dipesh'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT6
19 Aug 2013
People found this helpful10
Both Luke and Jamie provided a good service when handling the purchase of our property. They gave regular updates on the progress of our purchase which was much appreciated. I would recommend the ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
20 Aug 2013Dear Dipesh, Thanks for the review and recommendation. I am delighted that you received a good service from Lords and hope we can assist you again in the future. Kind regards, Guy...
Our experience of using Lords ...
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5 Star Review
By : 'Gareth'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
19 Aug 2013
People found this helpful4
Our experience of using Lords Estate Agents was excellent from start to finish. From the initial discussions and marketing of the property right through until completion the process was very well handled with a high quality of professionalism throughout. We were particularly impressed by the ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
20 Aug 2013Dear Gareth, Thanks for such a spectacular review of our Kingston Office and Antony in particular. I know that the whole process of selling a home can be quite protracted and as an agent, we make ...
Lords handled our lengthy ...
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5 Star Review
By : 'Mr'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT1
16 Aug 2013
People found this helpful4
Lords handled our lengthy house sale and purchase with the same enthusiasm at the end of the process as they had at the start. They were a great team to work with and kept us informed every step of the ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
20 Aug 2013Dear Mr & Mrs Brookes, I think that an optimistic outlook is essential to being an Estate Agent, but it is also the case that we are people too and it is far easier to work with clients who...
The team at Lords were ...
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5 Star Review
By : 'Rob'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT2
16 Aug 2013
People found this helpful4
The team at Lords were fantastic from start to finish. We wished to sell three garages from an estate left to us and they could not have been more professional. They were honest in their market appraisal, realistic with figures and timescales and then diligent when an offer was accepted until ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
16 Aug 2013Dear Mr Arthur , Thanks for the glowing reference and the fantastic review of the team at the Ham Office. It was a pleasure to do business with you and was always a real pleasure to work for...
Lords Tolworth were very ...
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5 Star Review
By : 'Nigel'
Branch : Tolworth, 106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT6
16 Aug 2013
People found this helpful10
Lords Tolworth were very supportive of our recent purchase by providing sound local knowledge, comparative prices, and general market conditions. Both Jamie and Luke were very responsive to our numerous questions posed and were always willing to arrange viewings, often at short notice. Even ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
16 Aug 2013Dear Nigel, Thanks very much indeed for your kind words. It’s nice of you to mention that our service does not always stop just because the sale has completed and that we will always try to...
Thank you Vinesh for your and ...
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5 Star Review
By : 'Werner'
Branch : Surbiton ,106 The Broadway
Tolworth
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : KT2
15 Aug 2013
People found this helpful3
Thank you Vinesh for your and your team's professional and friendly service, even after the long drawn out process (Seller delays) we got there at the end and it was a smooth purchase. Thanks ... Read Full Review
Comments (1)Was this helpful?:
By : Guy Hodge
16 Aug 2013Dear Werner Thank you for the great review. Vinesh tells me that his middle names are ‘Friendly’ and ‘Professional’! Thank you for taking the time to leave the feedback and we all...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€) GRIEVANCE PROCEDURE. 1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman. 2. If you believe you have a complaint, please write in the first instance to The Managing Director at: The Lords Partnership Limited, 56-58 Wood Street, Kingston upon Thames, Surrey, KT1 1UW 3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint. 4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above. 5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance. If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email md@lordsonline.co.uk
Last updated at 6/8/2012, 9:59:40 AM by allAgents
