• John Fowles
    John Fowles
  • Rupert Matthews
    Rupert Matthews
  • Stuart Baker
    Stuart Baker
  • Antony May
    Antony May
  • Vinesh Mistry
    Vinesh Mistry
  • Marilyn Fox
    Marilyn Fox
  • Sandra Boca
    Sandra Boca
  • Jamie Dore
    Jamie Dore
  • Luke Bradnick
    Luke Bradnick
  • Mark Eke
    Mark Eke
  • Caitriona McGilvray
    Caitriona McGilvray
  • Jo Selwood
    Jo Selwood
  • Danny Hicks
    Danny Hicks
  • Amanda Geard
    Amanda Geard
  • Andrew Sakallis
    Andrew Sakallis
  • upload your photo
    Adam Nazarko
  • Charles Colman
    Charles Colman
Buying a new home should be a happy and exciting time!

At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect
Read full description...Buying a new home should be a happy and exciting time!

At Lords, we understand that your home is likely to be your most valuable asset both financially and emotionally and aim to make every aspect of your move as straightforward and enjoyable as possible.

From your first contact with Lords to the day you move home, you will experience a professional, confident service provided by motivated, enthusiastic people.

Our focus is on marketing high quality houses and apartments in a relatively small but exceptionally attractive residential area around Kingston upon Thames. Lords have several local branches covering Kingston, New Malden, Surbiton, Thames Ditton, Ham, Petersham, Tolworth, Ewell and Kingston Vale.

The area has a fabulous selection of homes and a rich history: It benefits from glorious Royal Parks and Palaces, sits on a beautiful stretch of the River Thames, and offers extensive shopping facilities, great transport links and some of the country’s best schools!

Lords are regarded as one of the most prominent independent Estate Agents in the Kinston area and we complement state of the art sales technology with the traditional values of honesty, integrity and reliability.

Lords Estate Agents are members of the National Association of Estate Agents (NAEA) and regulated by The Property Ombudsman (TPO) Code of Practice.

Our strengths as an agent are our comprehensive knowledge of our local area, years of property experience and our ability to promote our clients’ homes with the highest quality marketing to a global audience.
Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
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Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to end you will know you are in good hands. We wholeheartly thank you Andy, we wish and know you will prosper!...
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
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I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great job!...
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
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Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the phone....
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Jan 21,2015
Minithumbup
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Jan 21,2015
0 people found
this helpful
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the vendor....
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this office and would like to send them my thanks and best wishes....
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Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With thanks...
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Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank you!...
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Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of them to my friends and relatives....
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Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
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Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. The whole process was made easy from pictures / viewings / dealing with bids and then managing the buyer and a couple of issues that could have escalted but Luke dealt with. Estate agents have a bloody bad name ..... Luke an...
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Comment on agent fees
Luke came in with what I thought was a far price at 1% for sole whereas the others were hagling over 1.25% ........ a fair fee for a fair job.
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Aug 12,2014
Minithumbup
By:
Aug 12,2014
0 people found
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From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all the agents we met, arranged several viewings and sold it for a great deal more than we could have hoped for and they did this all within 10 days!!! If you are buying or selling in the area I would look no further than Lords - they ar...
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Comment on agent fees
By far the most competitive of the agents we spoke to
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Jul 10,2014
Minithumbup
By:
Jul 10,2014
0 people found
this helpful
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the constant emails towards the exchange! I also want to state how helpful he was with helping us fill in solicitors forms and letting us come in and use the photocopier/scanner etc. Thank you luke!...
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
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Mark did an excellent job in assisting me buy a property. Negotiating on price is always tricky when competing against others but I felt that while Mark wanted to do the best for the seller he was also honest and straight with me which made the process less stressful....
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Jun 02,2014
Minithumbup
By:
Jun 02,2014
1 people found
this helpful
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He chased up all aspects of the chain and seemed to share my sense of urgency to get it over the line (which he did successfully). I would certainly consider selling or purchasing a property again in the future from Luke and Jamie at...
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May 29,2014
Minithumbup
By:
May 29,2014
1 people found
this helpful
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was given....
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May 22,2014
Minithumbup
By:
May 22,2014
1 people found
this helpful
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly and helpful manner....
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May 21,2014
Minithumbup
By:
May 21,2014
1 people found
this helpful
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell valued....
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May 15,2014
Minithumbup
By:
May 15,2014
1 people found
this helpful
I have bought and sold with Lords and have always had a good experience. They really know the Kingston market and offer excellent advice. Communications are very well managed with email and text alerts relating to house viewing appointments and updates. A professional, friendly and efficient team....
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May 12,2014
Minithumbup
By:
May 12,2014
2 people found
this helpful
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke\'s absence Jamie provided guidance and support- we did not have to fill him in as he always knew what the current status was. Luke is a real asset to Lord\'s as he is very proactive, conscientious ,assertive and continuously on the b...
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May 08,2014
Minithumbup
By:
May 08,2014
2 people found
this helpful
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly. When we decided to proceed I thought the Lords sales process was excellent. In particular their open day system minimised disruption to us, and their text and email progression updates clearly demonstrated their excellent contacts, as appointments for the open day mounted. When the offers came in, they offered c...
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May 07,2014
Minithumbup
By:
May 07,2014
1 people found
this helpful
Just wanted to say a big thank you to the Lords team at ham office who helped us sell our flat to enable us to relocate. From meeting 3 estate agents for quotes at the start, it was clear that we wanted to work with Lords and decided straight away after meeting John. Their local knowledge, enthusiasm and experience helped convince us to give them the opportunity and we were not left disappointed. Each of the team were always a pleasure to deal with and we\'re proactive and helpful. I must h...
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May 05,2014
Minithumbup
By:
May 05,2014
1 people found
this helpful
Antony kept the purchase moving and was helpful in resolving misunderstandings between the two sets of solicitors. He was always prompt and proactive about keeping us informed....
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May 02,2014
Minithumbup
By:
May 02,2014
4 people found
this helpful
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout. Well done....
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May 02,2014
Minithumbup
By:
May 02,2014
1 people found
this helpful
We have just exchanged on a property in North Kingston and have been working with Stuart Baker at Lords in Kingston. The experience has been a very positive one. Stuart has been professional, courteous and honest throughout the process. Queries have been responded to and dealt with efficiently and I\'ve always felt that he was straight forward with us - that was important to me....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
5 people found
this helpful
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and smoothly....
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By: Guy Hodge
Apr 30, 2014
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Dear G Whant, A nice review and 5 stars! Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 29,2014
Minithumbup
By:
Apr 29,2014
6 people found
this helpful
Both Jamie and Luke kept us fully updated and informed from the moment they started marketing our property until contracts were finally exchanged. Our buyers, and also their buyers, were slow in responding to correspondence from our solicitors but Jamie and Luke were aware we had a strict deadline on exchange of contracts due to our onward purchase and kept in contact with all parties to ensure exchange happened on time. Their involvement was significant in ensuring we did not lose our onward pu...
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By: Guy Hodge
Apr 30, 2014
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Dear Clements, Really positive feedback and a great review. Thank you for the 5 stars. I am delighted that our services saved your onward purchase. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 29,2014
Minithumbup
By:
Apr 29,2014
5 people found
this helpful
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I got the price I wanted and the flat sale happened quickly they are both brilliant estate agents and i would recommend them to anyone looking to move ....
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By: Guy Hodge
Apr 30, 2014
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Dear Bentley, Thank you for confirming that Luke and Jamie are “brilliant estate agents”. Your review is first class and greatly appreciated (but whether Luke and Jamie will get their heads through the door after a comment like this is a different issue!!) Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 25,2014
Minithumbup
By:
Apr 25,2014
6 people found
this helpful
I recently sold my bungalow through Lords Tolworth and found the whole service very professional. They kept me constantly in the loop and we\'re always there to help. I will happily recommend Jamie and Luke to my friends and family....
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By: Guy Hodge
Apr 30, 2014
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Dear Ms Shanti, We would love to help your family and friends and are delighted that the service provided by the team at Tolwoth is one that you would recommend to them. Thank you very much indeed for the review and the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 18,2014
Minithumbup
By:
Apr 18,2014
6 people found
this helpful
Jamie and Luke have always dealt with us in a professional, respectful and friendly manner. They have kept us up to date with matters as they arose immediately. They were always available should we need to talk to them including answering out of hours emails. We would definitely choose to use Lords again. A big \'Thanks\' to Jamie and Luke!...
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By: Guy Hodge
Apr 30, 2014
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Dear Wendy, Thank you for the “big Thanks”! I am delighted that you will come back to us in the future as a result of the service you received. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 17,2014
Minithumbup
By:
Apr 17,2014
5 people found
this helpful
I have used this estate agency to buy above property. Luke did excellent job by negotiating and secure this property for me, and did that in very friendly and professional manor. After sales agreed Jamie and Luke keep update me with every step of the sales and help me to this buying process go smoothly without braking the chain. Their communications were polite and professional. I will definitely use them for my future property sale or buying and I will recommend them to any one without any hesi...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
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Dear TDS, Thank you for buying your home through Lords and for taking the time to write a review about it afterwards. “10 out of 10”? I suppose Luke and Jamie could not do much better than that! Great review. Kind regards, Guy Hodge Managing Director Lords Estate Agents....
Apr 10,2014
Minithumbup
By:
Apr 10,2014
1 people found
this helpful
The senior staff gave excellent advice on the suggested asking price and the marketing strategy. This was followed up assiduously by themselves and other colleagues in in courteous and professional manner. They dealt diplomatically and effectively with tenants. We sold the property well in excess of the asking price...
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By: Guy Hodge
Apr 30, 2014
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Dear Don, I knew we would get the job done for you in the end! Thank you for your business and best wishes for the future. Kind regards, Guy Hodge Managing Director Lords Estate Agents....

NAEA ARLA TPOS TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 116 1 84 0 9 1

Job vacancies

Please see a list of jobs available

Agent Fees

Agreeing the Right Fee at Lords Estate Agents:

Because we are an independent agent, we are delighted to be able to offer a range of commission fee options to suit our customers’ needs. These can range from percentage based fees to fixed fees but one format which has proved extremely popular with our clients, is gearing the level of commission we are paid to the price we achieve for the property. We are always happy to put a personal proposal together for each customer when they are ready to move.

As a general guide, our Sole Agency fees are usually at 1.5% and our Multiple Agency fees are 2.5%

The fees that we charge will always be agreed with our customers before marketing commences and will always be confirmed in writing. Please note that our fees are subject to VAT.
Last updated at 4:28 PM 08/06/2012 by Guy Hodge

Complaints Procedure

THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTS”)
GRIEVANCE PROCEDURE.           

1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW            

3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

           4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance. 

          If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 4:29 PM 08/06/2012 by Guy Hodge

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