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    Julia stone
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    Mark Welberry
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    James Collins
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    Penny Davis
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    Jeni
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Properties for sale
Properties for rent
Mar 28,2017
Minithumbup
Hannah Byrne
Jenny Buckingham
By:
Mar 28,2017
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We have been renting thru LSP for around 3yrs. During this time we have found them to be helpful, professional with a very good level of customer service. The team responsible for any problems within the apartment at all times acted effeicantly & as quick as possible & 'went the extra mile' when needed. Hannah & Jenny in the sales office were a joy to work with again efficient & very friendly. We did speak with other agents withi Royal Arsenal, but none matched LSP this was a ...
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Comment on agent fees
Good
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
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A very friendly, fast, efficient and reactive service! We really appreciated the quick turn around and all over professional service....
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Comment on agent fees
Good
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Oct 28,2016
Minithumbup
Julia stone
Mark Welberry
By:
Oct 28,2016
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London Stone Properties always do a professional job. The processes they use work very efficiently, the property they manage for me is in excellent condition, and the tenants are happy. I bought my property through London Stone Properties, and have used them to manage it for the last 3 years. A strong agent....
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Comment on agent fees
The fees are reasonable, given the high level of service provided.
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Oct 27,2016
Minithumbup
Hannah Byrne
Jeni Buckingham
By:
Oct 27,2016
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Found the whole team at London Stone Properties to be extremely responsive, fair and professional throughout the length of the lettings period. As a landlord, I received a consistently high standard of service and won't hesitate in using them again in the future. Highly recommended....
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Comment on agent fees
Very reasonable for the standard of service.
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Sep 26,2016
Minithumbup
Jimmy Loi
Mark Welberry
By:
Sep 26,2016
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What can I say? From the moment I asked for a property valuation, putting the property on the market, having people come round to view, going under offer, losing a buyer, finding a buyer to eventually being sold, London Stone Properties handled everything for me with professionalism. Everything was all done for me...whilst I was at work! From conducting all viewings to finding a solicitor for me and keeping me fully informed of all proceedings throughout the transaction. Both Jimmi and Mark we...
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Comment on agent fees
The fees were very reasonable, they certainly earned their money by conducting every single viewing, finding my solicitor and chasing up the status of the sale. Very pleased.
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Jul 12,2016
Minithumbup
Hannah Byrne
Jeni Buckingham
By:
Jul 12,2016
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Fantastic service throughout the length of our tenancy, any issues quickly rectified, friendy and professional staff, would definitely use again!...
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Comment on agent fees
Good
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Jul 11,2016
Minithumbup
Hannah Byrne
Jeni Buckingham
By:
Jul 11,2016
0 people found
this helpful
We have received an excellent service! Very professional and quick correspondence resulting in a stress free experience. Any problems or enquiries are resolved immediately. Would highly recommend!...
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Comment on agent fees
Good competitive fees
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May 05,2016
Minithumbup
Hannah Byrne
By:
May 05,2016
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LSP are a very efficient and effective professional Property agent. I personally went through a brief but difficult time in my life. LSP showed a limitless amount of compassion and support towards my situation where most company's may not have. This was a genuine act of kindness on their behalf streamlining everything as much as possible.. in particular Hannah, Titia and Julia in the management office. Other than providing high standard property's and professional services you can be assured you...
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Comment on agent fees
Reasonable.
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Dec 04,2015
Minithumbup
Julia stone
Jimmy Loi
By:
Dec 04,2015
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I found London Stone Properties very professional both in managing my apartment, vetting my tenants prior to giving them a lease and selling it. They annual survey of the property was completed on time and a comprehensive report sent to me. They achieved the sale price that they mentioned at the outset when I decided to sell. If the occasion ever arose again in property they would be my first call...
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Oct 13,2015
Minithumbup
Hannah Byrne
Julia stone
By:
Oct 13,2015
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It is with thanks that I write this review. I have had this property for almost 9 years and the first 3 years were very problematic in terms of tenants not paying rent and void periods. I therefore changed rental agents and that was my lucky day to find London Stone properties....They have found me incredible tenants and reviewed the rent annually. They are totally efficient and everything works like clockwork in their office. When there has been the odd appliance problem or issue needing repair...
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Comment on agent fees
Very fair.
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Jun 16,2015
Minithumbup
Hannah Byrne
Mark Welberry
By:
Jun 16,2015
0 people found
this helpful
London Stone have been extremely helpful with all aspects of our property. Everyone was extremely helpful when it came to deciding which property was right for us to buy, and furthermore, helpful when it came to finding the right tenants to fill the newly bought flat. They are reliable, and easily contactable, this is important to us as landlords, as we live abroad the majority of the time. The service they provide is exceptional and highly professional. Knowing they are there to take care and m...
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Comment on agent fees
For the service they provide the fees are appropriate.
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May 21,2015
Minithumbup
Julia stone
By:
May 21,2015
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London Stone Properties have been taking care of our rental property for over 5 years now and I can't speak highly enough of the service they provide and the way they provide it. Everyone I have spoken to at LSP has always been very personable and nothing ever seems to be too much trouble, they are always willing to help if needed. As an out of town landlord this is invaluable because I know I can rely I them if I have any problems and everything will be taken care of and handled in a profession...
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May 11,2015
Minithumbup
Hannah Byrne
By:
May 11,2015
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I dealt with London Stone during my search for a rented property and was taken aback by the particularly warm and friendly service received, which resulted in me pursuing accommodation with this lettings agency ahead of a number of other options. During my 18-month stay I've always found London Stone to be very helpful and forthcoming with any problems/queries I had during my tenancy. I would highly recommend London Stone to anybody looking to rent property at Royal Arsenal....
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May 08,2015
Minithumbup
Jeni Buckingham
By:
May 08,2015
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London Stone have made life so simple for me. I own 4 rental properties in various locations and wished they managed all of them as they are so efficient, responsive and solve problems before they become problems! cant recommend LS and the team enough!...
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
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As an overseas owner we rely on our Property Manager to act on our behalf and provide hassle free management. London Stone do this in a highly professional manner which gives us the peace of mind that our properties are being taken care of....
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Apr 24,2015
Minithumbup
By:
Apr 24,2015
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They have managed this property for me over a number of years (too long to remember!) and it has been trouble free throughout....
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Apr 10,2015
Minithumbup
Julia stone
By:
Apr 10,2015
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London Stone started acting for me when I left the UK about five years ago. I have always found them very professional and conscientious. They have acted as a reliable conduit between my tenants and me, passing me tenant requests and getting costings for me when repair work has needed to be done. I would thoroughly recommend them to anyone who wishes to take a hands-off approach to being a landlord....
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Comment on agent fees
For the service they provide, which I find excellent, the fees are wholly acceptable.
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Apr 09,2015
Minithumbup
Julia stone
Hannah Byrne
By:
Apr 09,2015
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As a landlord living in Australia it is very difficult to manage an agent closely, and for that reason I am so pleased to have Julia and the team manage my property. I have found the service to be highly professional and good value. Julia in particular has dealt very effectively on my behalf with some non-standard issues and I would recommend London Stone to any landlord looking for peace of mind....
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Mar 24,2015
Minithumbup
Julia stone
By:
Mar 24,2015
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In my experience London Stone are the best agent in the Royal Arsenal! Been renting in the RA for over 7 years and London Stone has always provided a first class service! During the tenancy they have always reacted quickly and helpfully. I would 200% recommend them to anyone who is looking to rent/buy/let in the area!...
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Comment on agent fees
Fees are competitive!
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Jan 06,2015
Minithumbup
Penny Davis
Julia stone
By:
Jan 06,2015
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I live in Devon, so having an agent not only in the vicinity but on the site is a major requirement for me, London Stone look after all aspects of my let and I am totally satisfied with the way they carry out this function seamlessly. Any issues with tenants are dealt with on the spot and I get an email informing me of the issue and how it has been dealt with. They are also very proactive with rent reviews and other negotiations on my behalf. In short I enjoy complete peace of mind....
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Comment on agent fees
Fees are inline with the market
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Dec 15,2014
Minithumbup
Julia stone
Hannah Byrne
By:
Dec 15,2014
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We have used their services for a number of years and they have always been very professional and helpful. They offer a good no-hassle service....
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Dec 15,2014
Minithumbup
Julia stone
By:
Dec 15,2014
0 people found
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Julia, as well as all of the staff at London Stone, are professional, knowledgeable, trustworthy and efficient. They know the local market very well, they have a great office location, they got quality tenants through the door and they offered really good value for money. In fact, they made the whole letting process very easy indeed. There is no other agent I would consider using in the area. I also bought a property through them as agents, and they were equally impressive from 'the other s...
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Comment on agent fees
London Stone offered very good value for money.
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Dec 08,2014
Minithumbup
By:
Dec 08,2014
0 people found
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I would highly recommend London Stone Properties. I am a landlady of a flat in Woolwich Arsenal and they have managed my property for over 10 years. They inform me immediately of any issue that the tenant has with the flat and more importantly always arrange for the necessary work to be completed immediately. This has been essential as I do not live near to the property and I haven't once had to visit and intervene. They have dealt with everything. They also email me a monthly rental statem...
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Comment on agent fees
I have no issue with the fees, as said above I am very happy with their management service and they have negotiated the best rent on my behalf.
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Nov 27,2014
Minithumbup
Julia stone
By:
Nov 27,2014
0 people found
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We have been longstanding clients of London Stone Properties for 10 years. Initially we resided in London and purchased the flat as an investment. Over the last 8 years however we have lived abroad and this is where Julia and her team have really come into their own. They are dedicated and professional. They strike the correct balance in terms of taking care of the day to day management of the flat but at the same time keeping us appraised of all important matters. We can highly recommend their ...
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Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
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I've used LSP since 2009 to rent out my apmt at the Royal Arsenal. I live downunder and find the whole Landlord process hassle-free. I use LSP only on a find-a tenant basis rather than taking up the managed service option. I've had the same tenant in the flat for 5 years. Annual renewals go smoothly. LSP sign the lease on my behalf, arrange for renewal of tenancy deposit protection, remind me of, and thenorganise annual gas safety checks etc if I asked them to. They invoice, I pay - all co...
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Comment on agent fees
Fees paid are entirely reasonably / market rate and discounted a lot when tenants renew multiple times. They include as standard, some items that one of the big chains charge extra for.
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Nov 24,2014
Minithumbup
Julia stone
By:
Nov 24,2014
0 people found
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From my first meeting with Julia Stone to discuss the letting of our flat, to all the help and advice I have received from every member of staff from London Stone Lettings I have come into contact with, I have felt complete confidence and trust. Everyone in the company is committed to giving the best possible service. As a landlord I have also witnessed how fair and caring they are for their tenants, when they have explained to me why some things have to be done which I might not have realized...
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
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I was missing my monthly rent amount from my bank account and so I had to call in order to establish the reason for the missing payment. The matter was re-solved and sorted out on the very same day of my call. I have been with other letting agencies and the service I receive from this lettings team is outstanding; they have always been quick to solve any issue that may arise....
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Nov 12,2014
Minithumbup
Julia stone
By:
Nov 12,2014
0 people found
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It's interesting to note that the first 6 reviews for London Stone Properties on this site are all rated one star, yet every single one thereafter is complimentary. It smacks of an underhand campaign by a disgruntled competitor. And disgruntled they should be as they are unlikely to be able to match LSP in terms of reliability, initiative and all-round customer service. Julia & her team have managed for seven years a property I own at Royal Arsenal, having had to change from the original ...
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Nov 12,2014
Minithumbup
By:
Nov 12,2014
0 people found
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We have been letting our property through Stone Letting for over 6 years now and have always been really happy with the service we have been provided. They are always friendly and prompt in any dealing we have had with them. I am happy to recommend them to anyone....
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Nov 12,2014
Minithumbup
Julia stone
Hannah Byrne
By:
Nov 12,2014
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I have used London Stone Lettings since 2005 and have been extremely happy with the service. In nearly 10 years the flat has only been unoccupied for 5 weeks in total. To be honest, I don't like dealing with tenants so the agents take care of that aspect and any repairs/issues are dealt with immediately. The charges are very reasonable and I do not get charged a premium to get any repairs carried out - I know this from getting work done on another property which I let through another agent (it i...
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Comment on agent fees
Very reasonable for let and completely managed
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Nov 12,2014
Minithumbup
Hannah Byrne
By:
Nov 12,2014
0 people found
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I recently used Hannah to help me find a property. Hannah was excellent to deal with she had a very friendly approach and was very knowledge about the local area. She was able to provide me with all of the information that I needed to decide which type of property would be suit my circumstances. Hannah was pragmatic and went above and beyond to help me find the right property, deal with the negotiations and also to answer any questions during the "moving in" period. On the move day I m...
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Nov 12,2014
Minithumbup
By:
Nov 12,2014
0 people found
this helpful
I have transferred the management if my Royal Arsenal property to London Stone Lettings in the personal recommendation of a friend with a similar investment and I have been delighted with the proactive service I receive. Landlord statements are always produced on time and in an easily understood format; the staff proactively phone regarding any dilapidation a or tenant questions; and liaison with third parties is managed quickly and smoothly. I am a very happy customer....
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Nov 11,2014
Minithumbup
Julia stone
By:
Nov 11,2014
0 people found
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As a landlord who lives overseas, I need to be certain that my agent is on the ball and is responsive to both my requests and those of my tenants. Julia and her team at London Stone Lettings fit the bill perfectly. They offer an excellent level of service and the whole team are very friendly and attentive. For the past six years that LSL have been my agent, any issues at the apartment have been dealt with in an expeditious and professional manner and I would have no hesitation in recommending...
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
London Stone Lettings have been nothing but top notch since I initially contacted them to discuss letting my flat with a view to them also managing the property. They, as a team, have been exceptionally helpful, courteous and efficient in all of my dealings to date. They found a tenant for my flat very quickly and at the agreed monthly rental and took all the weight of my shoulders in handling the change of utilities and even assisting in recommending Movers and carpet fitters. I would highly...
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Nov 09,2014
Minithumbup
By:
Nov 09,2014
0 people found
this helpful
I have been using London Stone Properties for a number of years; firstly to rent, secondly to buy and now to manage my property. I have always found them extremely helpful, efficient and professional in all capacities. It helps to know that my property is so very well taken care off (I couldn't ask for more). They are a great team that provide a very high level of service !...
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
this helpful
London Stone Lettings have been managing our property for the last 7 years and I've been really happy with the service they have provided: finding tenants; efficiently managing any work or repairs that are needed including securing contractors at excellent rates; looking after mail and ensuring service charges are paid etc and of course delivering rental payments to us promptly. We live overseas and it's great to know that the friendly team at London Stone are looking after everything for us ...
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Nov 04,2014
Minithumbup
By:
Nov 04,2014
0 people found
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Thanks again London Stone! Once again you have found me a decent tenant, with no break in-between. I would definitely recommend this agency - so far, my tenants have been great and also happy with London Stone. I definitely put my trust in them and have always found them helpful, approachable, efficient and (surprisingly) honest. Please keep up the good work!...
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Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
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I have used the services of London Stone for about seven years. The standard of professionalism and the quality of service is very good....
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Oct 26,2014
Minithumbup
Julia stone
By:
Oct 26,2014
0 people found
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London Stone and I have maintained a long standing relationship spanning almost 10 years. At first Julia was at the forefront and now she has enlisted a trusted team of professionals who manage my property with diligence and care. Even though the agency has grown considerably I still feel able to call Julia for advice or assistance when needed which is testament to the establishment she has built. I would not hesitate in recommend London Stone Properties to anyone....
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Oct 24,2014
Minithumbup
Mark Welberry
Jimmy Loi
By:
Oct 24,2014
0 people found
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I both bought and sold a property with London Stone, dealing mainly with Mark, but also Jimmy. The service was nothing short of excellent. They had a number of prospective buyers lined up, resulting in me accepting an offer over the asking price within a couple of days of it going on the market! Mark also helped me to find the perfect flat to buy in the royal arsenal, which was far from easy given the lack of stock at the time. His perseverance on my behalf was what secured the purchase. I...
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Oct 22,2014
Minithumbup
Jenny Buckingham
By:
Oct 22,2014
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I have had a property managed by London Stone Lettings for a number of years now. In fact I was probably one of their first customers, originally dealing with Julia. The service we recieved from day one has been first class. We have never been more than a couple of weeks without tenants. All prospective tenants are always vetted and the relevant information is always passed on to us. Any repairs needed are dealt with, causing us no inconvenience at all which is great as we don't have time to get...
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Oct 21,2014
Minithumbup
By:
Oct 21,2014
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I have used London Stone to let a number of flats at Royal Arsenal over nearly 10 years (since 2005). They have always sourced excellent quality tenants, and provided consistently high levels of service in a professional and friendly way. They provide trusted advice on market conditions and the best way to achieve maximum returns. They are well liked by my tenants. I've found all the members of staff to be really approachable and helpful, and would not hesitate to recommend them....
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Comment on agent fees
fees are competitive, but also include many things that other agents try and charge exhorbitant amounts for
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Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
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I am so pleased that we chose London Stone to find tenants for our property. They were professional and efficient and always available for advice and help when needed. It is so refreshing to find people who actually care about their clients in a way that Julia and her team do. I have no doubt that it is tough being a 'go between' in the leasing game but they manage to keep a level head when dealing with 'differences' in people's perceptions and expectations. Thank you for making the whole proc...
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Comment on agent fees
Fair
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Oct 16,2014
Minithumbup
Julia stone
By:
Oct 16,2014
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I have worked with London Stone Properties and known the owner Julia Stone for close to eight years. I started out at Royal Arsenal as a tennant, but Julia didn't just act as a letting agent; as a resident of Royal Arsenal herself she actively held community gatherings and welcomed new residents to her home. This gives her the kind of local knowledge that few other estate agents have. I later bought property at Royal Arsenal with London Stone acting as estate agents and finally I am now a Landlo...
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Oct 15,2014
Minithumbup
Mark Welberry
Jimmy Loi
By:
Oct 15,2014
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I couldn't have asked for a better result from London Stone. They had a bank of prospective buyers waiting to hear about my property as it came on to market. As a result, I had accepted an offer, at asking price, less than 24 hours from it going on sale. London Stone did not even need to advertise the property online. When the final sale process was taking a little longer than I had hoped, London Stone were always willing to try to speak to the buyer to find out what the delay was for me....
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Comment on agent fees
Fair
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Oct 15,2014
Minithumbup
By:
Oct 15,2014
0 people found
this helpful
I have been using London Stone Lettings for a number of years now and I own a couple of properties that they look after. They manage my properties in a professional manner and are quick to resolve any issues that may arise....
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Oct 15,2014
Minithumbup
By:
Oct 15,2014
0 people found
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I have found London Stone to be professional with all my dealings with them. Being based oversea they managed every aspect of the property leaving me with no concerns. The property has always be let within one or two days of been advertise....
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Oct 14,2014
Minithumbup
Julia stone
By:
Oct 14,2014
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Hi All, I have been with London Stone Lettings for getting onto 9 years. I use them to find me good tenants, finalise the short term tenancy contracts and the check in / out process. I have always found Julia a great person to help with honest and realistic rental income expectations, check out process and generally somone that gives good advise. Aaron is as usual always helpful and willing to go that extra mile to help out....
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Comment on agent fees
Yes
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Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
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I have know Julia for 8 years and have always been very happy and satisfied with their professional and helpful service and support. I have rented my property with London Stone as a sole agent and recently sold the property through them. I would highly recommend their services as honest, efficient and welcoming....
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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As a Landlord London Stone have been my Letting Company of Choice for over 10 years. The honest and professional approach has always been a breath of fresh air in a market filled with agents giving unrelistic valuations to Landlords for renting or too higher a valuation to those selling only to get knocked back on price when the property is surveyed. The tenants I have had over this time have all been reliable, clean and professional. I have recommended that friends use London Stone and I sup...
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Comment on agent fees
Reasonable Fee\'s for a Very Professional Service
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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I have used London Stone to rent my out my property in Woolwich for the past three years and have always found them to be efficient and professional. The tenants are well referenced and the administration has been handled smoothly every time. I would not hesitate to recommend them as a good letting agency in the SE London area....
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Oct 08,2014
Minithumbup
Hannah Byrne
Jeni Buckingham
By:
Oct 08,2014
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Fiona and I have dealt with London Stone since 2010, first as prospective tenants then when a property we wanted came up on their books, as tenants. We've dealt mostly with Hannah, whom we've always found to be helpful, knowledgeable, punctual and accessible. Aaron, who handles the property maintenance, deserves a mention for his attentiveness and when required, speedy response to any problems. Based on our experience, we're happy to recommend London Stone to prospective tenants....
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Oct 08,2014
Minithumbup
By:
Oct 08,2014
0 people found
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We have been tenants with London Stone (two properties) for the past 3 years. All the staff are friendly and efficient. Any maintenance issues are always dealt with promptly. We have found them to be thorough with the check out process, which is as to be expected, but we have never had any deduction for damages as they recognise that we take care of any property as if it were our own. We are landlords for rental properties in Glasgow and we wish we had a firm as good as London Stone looking ...
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Oct 07,2014
Minithumbup
Julia stone
Penny Davis
By:
Oct 07,2014
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I found the service provided by London Stone Properties to be excellent. The staff were knowledgeable, responsive and approachable. I have been using the companies services for over 3 years and I have always had the most positive experience. Thank you....
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Oct 04,2014
Minithumbup
Julia stone
Hannah Byrne
By:
Oct 04,2014
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Without a doubt the BEST and the MOST PROFESSIONAL and THE MOST FRIENDLY team I have ever dealt with. Efficient, kind and 100% fantastic. I could not wish to deal with a better team. Was made to feel welcome, problems sorted promptly. Julia, Hannah, Tisha and Aaron- you make quite a team :)...
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Sep 02,2014
Minithumbup
Mark Welberry
Julia stone
By:
Sep 02,2014
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From the minute I walked into their office, they made me welcome, their professionalism is beyond reproach. My house was on the market for less than 7 days and they found me a buyer who paid the asking price! Although the buyer tried to string me along on time. London Stone acted in my interest and hurried it along. They were always attentive when keeping me updated on viewings, buyers wanting to go measure up. They chased the lawyers continuously to get the sale closed as quickly as possible. I...
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Aug 14,2014
Minithumbup
Jeni Buckingham
Julia stone
By:
Aug 14,2014
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Excellent service - I can't believe now that I was even reluctant to view the property I am now happily living in because it didn't meet - what I thought was - my criteria. They team had actually listened, understood my needs and made a great suggestion. It has been one year and the whole team at London Stone, from Aaron and his excellent support, to the finance team: everyone has been terrific. A very friendly, professional and helpful team....
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Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
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The agency had managed the property for me and I approached them to sell it as they had done such a good job with the letting. The same high standards were continued throughout the sale process which had it's challenges. I can't fault them and would recommend them wholeheartedly....
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Jul 14,2014
Minithumbup
Mark Welberry
By:
Jul 14,2014
0 people found
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I have had dealings with LSP in both selling my flat and renting. I have been pleased with all my interactions with LSP, and struggle to find any areas to complain about. I've felt all the members of staff I have dealt with to be both professional and efficient in all areas, keeping me well informed of events during the selling process and easy to access by phone when I had queries. In terms of renting, the demand in the area is very high and when I needed their assistance in finding somew...
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Jul 12,2014
Minithumbup
By:
Jul 12,2014
0 people found
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LSP have been managing our Flat in Thamesmead since 2008. In all our dealings, we have found LSP and all their staff to be extremely friendly, polite and efficient in the execution of any requests. Rents have been paid on time and statements have always been received which are very clear. We cannot fault the service provided by LSP and consider their approach to be highly professional and transparent. We would have absolutely no hesitation in recommending their services to anyone who is in sear...
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Jul 08,2014
Minithumbup
By:
Jul 08,2014
0 people found
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I have been using the services of London Stone Properties since June 2005. Over that period they have found 8 high quality tenants paying rent when due and maintaining my property to a very high standard. They have always been very professional in their dealings with me and my tenants, remaining courteous and business focused at all times. I would not hesitate to recommend London Stone Properties to any landlord wishing to attract quality tenants....
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Jul 08,2014
Minithumbup
Julia stone
Penny Davis
By:
Jul 08,2014
0 people found
this helpful
I have been using the services of London Stine Properties since late 2009 and have found that they are very reliable,most sincere are professional in their job.I have full confidence in Julia and her team and living 7000 KM away from London am most relaxed leaving my property in the extremely good hands of London Stone Properties.They have flourished since 2009 largely before of the dedication to the profession of property letting and selling.I continue to have them as my Agent with my confiden...
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Jul 07,2014
Minithumbup
By:
Jul 07,2014
0 people found
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We rented two different properties with London Stone for 5 years in total; the service was outstanding. Whenever we emailed them with an issue about the property (which was rare) they always responded quickly and efficiently. All the staff we dealt with were friendly and polite, and over the years we got to know them very well as their office is on-site. We had to move from the first to the second property unexpectedly with an 8 week old baby, because our landlord was selling the flat; however L...
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Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
this helpful
Bought my flat through London Stone Properties and dealt with Mark Welberry in particular. All of our interactions were very professional and friendly; it's a pleasant change to have a little pocket of London not dominated, barely even touched, by the main chains. When doing the initial viewings, patience was combined with local insight. I will certainly be considering using London Stone when I come to sell or to rent out my flat....
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Jul 01,2014
Minithumbup
Julia stone
By:
Jul 01,2014
1 people found
this helpful
My wife and I have used LSP since moving to the area in 2011. The service in our opinion has gone from strength to strength since first renting with them, then buying a flat, then selling it and buying again with them. Julia and her team are the number one company to use if you are looking to rent, buy or sell in Royal Arsenal. I would have no hesitation in using or recommending them again and again....
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Jul 01,2014
Minithumbup
Julia stone
By:
Jul 01,2014
1 people found
this helpful
We have been renting in the area for 8 years now and in the part of London where general customer service leaves a lot to be desired London Stone Properties have been nothing but great. The service provided by the agency is fast, efficient, super professional and courteous. The staff are always there to help you in any way they can and the owner of the business is also easily accessible if you need extra care or require consultation. Highly recommended, tries and tested! Renters can use with con...
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Jun 30,2014
Minithumbup
By:
Jun 30,2014
1 people found
this helpful
I have been using Julia Stone to rent my property and as managing agent for some ten years. I rarely comment on sites such as this, but felt obliged to do so having read a couple of reviews that describe this company in ways that are unfair, and that I simply do not recognize with respect to this company. During our association with this company, the property has had no significant vacancy periods and the tenants have all been reliable and respectful of our apartment. Maintenance has been att...
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Jun 30,2014
Minithumbup
By:
Jun 30,2014
1 people found
this helpful
As a Landlord, I have worked with LSP for the past 10 years. LSP is by far the best agent I have dealt with. I use a number of agents to let out properties so I have enough experience to make comparisons. I found LPS professional, responsive, courteous and helpful. Even though LSP have provided me with let only services in the past, they are willing to help me out from time to time with maintenance issues. I would not hesitate to recommend LSP to anyone....
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Jun 27,2014
Minithumbup
Julia stone
Jeni
By:
Jun 27,2014
0 people found
this helpful
I have been renting now in the Royal Arsenal from LSP for almost two years . From the very first day i viewed the property at Cadogan road i have to say that my experience dealing with Julia , Jeni , Hannah , Aaron and staff has been so positive . I have found LSP to be super proffessional and efficent and friendly not alone that but they have been so helpful in so many ways introducing me to various tradesmen etc . If there has ever been a problem with the flat they have dealt with it immedia...
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Jun 26,2014
Minithumbup
By:
Jun 26,2014
0 people found
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I have been living in the UK for 15 years, now and I've had my share of estate agency/landlord relationships. The first thing that struck a chord with me when working with LSP was their attention to detail, their honest approach and their commitment in finding the right property for us. Jeni at LSP worked over and above any estate agent that I have ever dealt with. She strived to provide a magnanimous service which resulted in a beautiful home for us of which we are immensely proud of. In ...
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Jun 26,2014
Minithumbup
Julia stone
By:
Jun 26,2014
1 people found
this helpful
I have dealt with London Stone for nearly 6 years; having been in contact with most of the London Stone staff at one time or another by phone, email and in person, I can attest to their level of service, which has been consistently good. Having made reports of loss, damage, maintenance, security, billing and utilities issues to Julia and/or her team over the years, I have always received a prompt, understanding and proactive response, with issues resolved within a reasonable time frame. With...
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Jun 26,2014
Minithumbup
Julia stone
By:
Jun 26,2014
0 people found
this helpful
I have now rented 3 properties through this agent and so this speaks volumes They are very good at understanding my needs and I find their after rental service excellent Hannah in particular is excellent...
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Jun 26,2014
Minithumbup
Hannah Byrne
By:
Jun 26,2014
0 people found
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I have used this agency twice to let a property within the area. I believe this speaks by itself that their service is explicit. Honest, pleasant, straightforward renting procedure and very professional, willing to answer all our questions throughout the letting process. I will be using them again if I have to relocate within the area....
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Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
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I've had a great experience with EVERYONE I have come in contact with in this agency for the last three years. Not only am I a tenant, but I also do all the property management for my company (finding flats for European employees on short and long-basis') so we rent about 8 flats from them directly and I facilitate repairs and maintenance for another 4 or 5 privately rented flats by other employees. They never fail to get right back to me if I am searching for a property, if I have maintenan...
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Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
this helpful
Very surprised to read the negative reviews on here. LSP worked tirelessly to find us our perfect flat & worked hard to get us the best deal from the landlord. Their fees are much lower than other agents. We have just renewed the lease for another year & would not hesitate to only contact them if/when we decide to move to another property in the area. We have reported several appliance problems over the last year which were all fixed very quickly at no cost to us. They even look ...
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
I've had dealings with London Stone, both as a seller and a tenant and have always found them to be reliable, effficient and friendly, which given the stresses of selling a property was much needed! When searching for a property to rent I also found them extremely tenant focussed and again friendly and efficient. My search was somewhat limited and not a traditional one so it was all the harder to find the right property, but they found me a lovely new home. Thoroughly recommend them....
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Jun 22,2014
Minithumbdown
By:
Jun 22,2014
Featured Review
4 people found
this helpful
Walked in loooking for a flat. They told me of two - and took my details. Arranged to see the first the next day and didn't arrange anything as yet for the other. Received a text the next morning saying the one I was about to look at had gone. Ok - so that is fine. But in the text it said they would be in touch if any others come up. Erm, well there was one other. And the text made no mention. I texted back and asked about the other. Then I texted back again later. No respeonse. So then I cal...
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Jul 30,2013
Minithumbdown
By:
Jul 30,2013
5 people found
this helpful
I don\'t even know where to start - the list off issues is long, depressing and London Stone have not once offered any sort of apology for the many issues they have caused. The flat I moved in to was not checked for cleanliness, two of the major electrical appliances did not even power on so were not usable at all. I am currently seeking legal advice about recovering costs so I won\'t say any more other than to avoid using London Sone as I am very sure you will be disappointed if you don\'...
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What agent could do to change your mind?
There is nothing they could do to change my mind - they performed so poorly, I would not give them any business at all, regardless of any action taken to repair the damage done.
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May 26,2013
Minithumbdown
By:
May 26,2013
4 people found
this helpful
Do not touch them with a barge pole. Very pleasant until the contract is signed. They will do there level best to get out of any repairs. Whenever something goes wrong in the property, they will push the blame back to the tenant and get the tenant to pay for the repairs. There manor is very confronting, accusatory, rude and to say the least extremely unprofessional. There work men are also very unpleasant, unprofessional, rude and pass discriminatory remarks! They will make your life a li...
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Apr 29,2013
Minithumbdown
Julia stone
By:
Apr 29,2013
3 people found
this helpful
I too have had a similar poor experience with this company and especially with Julia. I was a tenant for three years and throughout that time had nothing but trouble with the property and the complete lack of help from London Stone to solve any of our problems. An example of this was when our heating system stopped working within the property and took us days to get any response from London Stone. Julia herself is rude and unpleasant to deal with and is only worried about protecting herself and ...
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Apr 23,2013
Minithumbdown
Penny LSP
By:
Apr 23,2013
4 people found
this helpful
The company is ridiculous to deal with, our water supply failed 8 time within our property in the year. We tried to contact LSP properties to resolve the situation but their communication is appalling and they didn\'t even have the decency to reply to our emails. Do NOT ! let with this company it is disgraceful !...
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What agent could do to change your mind?
Awful !!!!!!!!!!!!!!!!!!!!!!!!! DO NOT USE
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Apr 10,2013
Minithumbdown
Julia stone
By:
Apr 10,2013
5 people found
this helpful
Words fail me when discussing this agency. The staff are nice people but the management by the owner Julia Stone is awful. Incompetent doesn\'t even begin to describe that lady. We have lived in the flat for 4 years now and initial service was second to none. Once you are in that changes. Landlords are her priority and not the tenants, which she makes pretty clear. On the two occassions we have had an emergency - well the first time she had left her phone in the office all weekend, and the sec...
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What agent could do to change your mind?
Stop being so rude and incompetent. Remember tenants are her customer too.
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By: DarrenB
Jul 30, 2013
View all comments (4)
Hi, I am looking at taking legal action against LSP so would be VERY keen to talk to anyone who has issues or had issues. Darren. darren_bennett@icloud.com and 07919 515771. ...
Nov 23,2012
Minithumbdown
By:
Nov 23,2012
3 people found
this helpful
My wife and I were moving from Oxford to Royal Arsenal 1 year ago and we arrived 1 hour late (due to unexpected traffic accident that congested the road) to meet our Property Manager to pay him and get the keys. Our Property Manager wasnt happy about having to wait because he had made plans with his girlfriend for a birthday dinner. It was the worst greeting ever to move into a new place and have somebody so agitated. He could have left the keys with his colleague but it seems innovative thin...
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What agent could do to change your mind?
Pay me the money that is owed to me.
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May 21,2012
Minithumbup
By:
May 21,2012
4 people found
this helpful
I\'m surprised to find bad reviews of London Stone - I\'ve been a tenant of theirs for more than 4 years, and this is the second property I\'ve rented through them. I\'ve always found them clear and direct, which is a refreshing change from the \'norm\' ! They\'ve always delivered what was promised - both in terms of paperwork, appointments and professional service. Both properties were fully maintained by them efficiently and conveniently to fit around my schedule. I\'ll certainly b...
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Feb 12,2011
Minithumbdown
By:
Feb 12,2011
3 people found
this helpful
London Stone are bad, but to be fair, I suppose they aren't any different than other London letting agencies. Very helpful and friendly until the contract is signed, and after that the tune changes dramatically. Virtually impossible to get any maintenance done and they will do and say anything to get out of doing any actual work. I chose not to renew my contract after a year, and seeing how they make more money out of a new tenant, that is probably the outcome they were looking for. Or perhaps t...
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Nov 29,2010
Minithumbdown
By:
Nov 29,2010
3 people found
this helpful
Check your contract well and don't believe all what this agency tells you. ...
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Aug 18,2010
Minithumbdown
By:
Aug 18,2010
3 people found
this helpful
It is actually quite comical how bad these people are. Helen must be the worst agent in London....
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Mar 24,2009
Minithumbup
By:
Mar 24,2009
2 people found
this helpful
This agent was fantastic. Took excellent care of the properties and when repairs were needed, they fixed things quickly and professionally. I used them in 2007/08 and would have used them longer if it wasn't that the property was reposessed due to an unscrupolous landlord. The agent helped us move home and ensured we recieved our full deposit back. I would recommend them whether you are a tenant or landlord. When we had disorderly next door tenants, those were removed very quickly and the age...
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Areas covered
  • SE18
  • SE7
  • SE28
  • SE3
  • SE9

UKALA


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Last updated at 11:49 AM 18/11/2016 by Mark Welberry

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Last updated at 11:49 AM 18/11/2016 by Mark Welberry
Julia stone - upload your photo Julia stone
30 reviews

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Penny LSP - upload your photo Penny LSP
1 reviews

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Mark Welberry - upload your photo Mark Welberry
7 reviews

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James Collins - no image available James Collins
Branch Manager
0 reviews

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Penny Davis - upload your photo Penny Davis
3 reviews

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Jeni  - upload your photo Jeni
1 reviews

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Hannah Byrne - upload your photo Hannah Byrne
15 reviews

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Jeni Buckingham - upload your photo Jeni Buckingham
6 reviews

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Jimmy Loi - upload your photo Jimmy Loi
4 reviews

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Jenny Buckingham - upload your photo Jenny Buckingham
2 reviews

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Toni Maybank - no image available Toni Maybank
Trainee Lettings Negotiator
0 reviews

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Firm Address

1 Cadogan Road,Royal Arsenal
London
Greater London
SE18 6SN
020 3141 9100

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