Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canapé reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are bui Read full description...Elizabeth Johnston, Craig Johnston and Renee Anderson welcomed guests to a champagne and canapé reception to celebrate their growing company. Elizabeth, Craig and Renee said this week they are building their business on an ethical stance by operating at the Highest Professionalism with some of the lowest commissions available. Their professional standards are reinforced by their membership of the Scottish Association of Landlords.
In support of their high professional standards they have unique State of the Art specialised rental software which matches properties to a database of potential tenants and tracks all aspects of the rental contract for thousands of properties; they have a Landlord’s Charter clearly detailing how they meet and exceed the service offerings of other agents; and they have now added with their new premises some excellent meeting rooms so that Landlords and Tenants can discuss their needs in comfort and privacy in both their branches in West Dunbartonshire and Helensburgh.
Lomond Letting Ltd

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Properties for Sale
Properties to Rent

“ Very professional... ”

Jul 10,2018
Minithumbup
By: 'CAC'
Jul 10,2018
0 people found
this helpful
I've been a landlord for two years and very pleased with the service provided. Craig and his team are all doing a great job....
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Comment on agent fees
fees are fair
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“ Stuart McGinness... ”

Jun 25,2018
Minithumbup
By: 'Stuart McGinness'
Jun 25,2018
0 people found
this helpful
We would like to thank all members of staff who have emailed, dealt with a request or passed on information. Without your input the house would never have been filled or managed effectively....
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Comment on agent fees
The fees are fair and give us a good service
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“ Highly Professional and Ethical business... ”

May 21,2018
Minithumbup
By: 'Frances'
May 21,2018
1 people found
this helpful
As an experienced and longstanding landlord of a sizeable portfolio I have used a number of Letting Agents in the past but never found one that operates to such a high standard as Lomond Lettting Helensburgh. Craig happily spent a lengthy period of time explaining ...
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“ NIGHTMARE LETTING AGENTS... ”

May 18,2018
Minithumbdown
By: 'NIGHTMARE'
May 18,2018
0 people found
this helpful
Customer service... Zero Money grabbers looking for six weeks dosh up front. A criteria list as long as your arm and sniffy about hard earned cash. A bad experience subject to interrogation in their pokey office. Typical money grabbers only interested in money. Nightmare avoid. ...
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Comment on agent fees
ROBBERS
Was this helpful? Yes
By: Craig Johnston
May 18, 2018
View all comments (1)
Dear ‘NIGHTMARE' / James McLaughlin MA Hons, Thank you for your ridiculous review that we will go into detail shortly, and I'm sure some legal body will be in touch regarding your unsubstantiated, yet comical points. Firstly let's deal with the timeline of events leading up to your review. 8/5/18 - You enquire about one of our properties 8/5/18 - We responded via email advising that this specific property fits your criteria and do you wish to book a viewing? 8/5/18 @ 18.34pm - You ...

“ letting... ”

Mar 16,2018
Minithumbup
By: 'colquhoun'
Mar 16,2018
1 people found
this helpful
A professional and flawless assisted service which surpassed previous experiences from agents in the town. thank you will certainly refer to your company again. ....
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Comment on agent fees
fair
Was this helpful? Yes
By: Craig
Mar 19, 2018
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Thank you for your review of our company. We pride ourselves on offering the highest level of service to all our clients. We look forward to doing business with you again in future. All the best from the Lomond Letting Ltd team ...
Feb 22,2018
Minithumbup
By: 'Mrs B'
Feb 22,2018
0 people found
this helpful
We rented a property through Lomond Letting. Everyone we dealt with was friendly, professional and helpful. They responded to calls/email promptly and when we needed things fixed in the house worked with the landlady to address in a timely manner. Overall we had a ...
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Was this helpful? Yes
Feb 14,2018
Minithumbup
By: 'Anne Grundy'
Feb 14,2018
0 people found
this helpful
After checking out letting agencies in the area my husband had his first meeting with Craig. He stood out from the crowd and my husband was convinced that this was the right letting agency for us. I met Craig personally a little while later and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Craig
Feb 15, 2018
View all comments (1)
Dear Anne & Brian, Thank you for your kind words and review of myself and Lomond Letting Ltd. We look forward to bringing this property to market for you and look forward to working with you both in the future in any way that we can be of service. Many thanks. ...
Feb 01,2018
Minithumbdown
By: 'Joyce'
Feb 01,2018
0 people found
this helpful
Worst experience ever .phoned up and asked for more information on a property in Irvine .woman answered so abruptly ,I was in total shock all she get saying what is it u want to know .i was in so much shock I was visibly upset ...
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Was this helpful? Yes
By: Kazmarellda
May 02, 2018
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Worst experience ever the agent has some sort of personality issue - told bare faced lies - mentally abusive taking ten to small claims court - in a state of disbelief ...
Oct 23,2017
Minithumbup
By: 'Steve Grant'
Oct 23,2017
0 people found
this helpful
Efficient and speedy personal service, helpful at all times. Also very honest regarding properties and their suitability. Lomond make the process of finding and renting a property as friction-free as possible....
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Comment on agent fees
Very good.
Was this helpful? Yes
Oct 15,2017
Minithumbup
By: 'al'
Oct 15,2017
0 people found
this helpful
I would like to thank craig and renee who have always been most professional and friendly to me, I must say they portray a warm atmosphere in the helensburgh office and i can only speak of them with the highest regard, i must point out ...
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Comment on agent fees
fine i have no issues at all
Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'Graeme R'
Oct 06,2017
0 people found
this helpful
I find Lomond Letting staff extremely helpful and professional in dealing with me. I'm extremely comfortable leaving my property in their hands. They are timely in letting me know what needs corrective maintenance and in their revommendation for a suitable contractor to do the ...
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes
By: Craig Johnston
Oct 09, 2017
View all comments (1)
Dear Graeme R, Thank you for your feedback, we really appreciate your honest assessment of our company and service/s. ...
Oct 03,2017
Minithumbup
By: 'Wendy W'
Oct 03,2017
0 people found
this helpful
I have used Craig for different tenancies. He always offers sound advice and answers queries promptly. He is professional, helpful and gets the job done....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Craig Johnston
Oct 09, 2017
View all comments (1)
Dear Wendy W, Thank you for your honest review and assessment of our company. We are always striving to improve our service so please don't hesitate to email us feedback on areas areas that we can improve in our future dealings. ...
Sep 20,2017
Minithumbup
By: 'Pete & Morgan'
Sep 20,2017
0 people found
this helpful
Recently rented flat from Lomond, Very happy with the service, they're clear about everything up front and know the area well. Had a few issues with the flat and so far they've been helpful at getting things sorted out as quickly as possible. Not the ...
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Comment on agent fees
No problems
Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'JB'
Sep 13,2017
0 people found
this helpful
Before and after viewing the property, I received fantastic service, very understanding but most of all, prompt and accommodating. Would highly recommend....
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Was this helpful? Yes
By: Craig Johnston
Oct 09, 2017
View all comments (1)
Thank you for your review JB, we really appreciate the feedback. ...
Jun 20,2017
Minithumbup
By: 'Great Agent'
Jun 20,2017
0 people found
this helpful
Hi Renee, I wish all my properties were near you guys. You are truly a wonderful agent. Great work Renee. Have a great weekend. Jan...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 12,2017
Minithumbup
By: 'shugs'
Jun 12,2017
0 people found
this helpful
I managed to have my flat rented out through them without ever having to go into the office. As I live and work abroad it is invaluable to have their assistance and management services. I would Lomond Letting....
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Comment on agent fees
They always inform me prior to any expenditure or to seek my permission for an expenditure. The fees and rates seem reasonable.
Was this helpful? Yes
Jun 03,2017
Minithumbup
By: 'Happy Tennant'
Jun 03,2017
0 people found
this helpful
I found all the staff at Lomond Letting to be personable, helpful and straightforward. The service during the initial stages of looking at the property was flexible and accommodating and I felt that the agents were being honest and direct but not at all pushy. ...
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Was this helpful? Yes
May 09,2017
Minithumbup
By: 'Jc'
May 09,2017
0 people found
this helpful
I have been with lomond letting for a number of years now and cannot fault them.with my previous letting agency i was constantly on the telephone chasing up rental income,with lomond letting it is always in my bank on specified date.If there ...
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Comment on agent fees
The fees are reasonably priced
Was this helpful? Yes
May 07,2017
Minithumbup
By: 'david'
May 07,2017
0 people found
this helpful
icraig keeps me up to date on any issues with my property and deals with them promptly.i am satisfied with my service from lomond letting....
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Comment on agent fees
good.
Was this helpful? Yes
Apr 28,2017
Minithumbup
By: 'Lee'
Apr 28,2017
0 people found
this helpful
I found Lomond Letting to be very efficient and professional. I got some really good advice from Craig and he was able to get me a tenant on the first day that it went on the market. Top work...
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Comment on agent fees
Good fees. I opted for the Silver package and found it to be good value
Was this helpful? Yes
By: Craig
May 03, 2017
View all comments (1)
Hi Lee, We really appreciate your review and look forward to working with you again in the future. ...
Feb 20,2017
Minithumbdown
By: 'Rm'
Feb 20,2017
1 people found
this helpful
Avoid at all cost ! This company has been set up *work for subsidiary building company's that this owner is involved with . Really don't know how to manage property or seek value for money for owners...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Craig
May 03, 2017
View all comments (1)
Ok 'RM'... As Allagents are incapable of policing their own site and allowing bogus reviews that have been flagged upward of three times, i will treat this 'review' with the contempt it deserves and welcome you to get in touch at any point to further discuss via our contact details. Firstly you state this is a comment on agent fees, yet you make no mention of this in your review other than 'bad'. There is no elaboration on this and the review, frankly, is nonsensical and in which i will ne ...
Mar 19,2016
Minithumbup
By: 'Davy'
Mar 19,2016
1 people found
this helpful
Last year I contacted several letting agents and only Lomond Letting bothered to pick up the phone and get in touch. The viewings were organised promptly and I now have a smashing furnished studio flat. The staff are all very polite and very professional. When ...
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Was this helpful? Yes
Nov 18,2015
Minithumbup
By: 'Alex W'
Nov 18,2015
1 people found
this helpful
I engaged Lomond Letting to act as my agent over a year ago. They identified a suitable tenant quickly and I have had no issues over payment/communication to date. All the staff are pleasant and helpful and their organisation has been excellent, particularly in ...
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Comment on agent fees
Checked out other fees in the area and Lomond Letting was competitive.
Was this helpful? Yes
Oct 22,2015
Minithumbdown
By: 'HoustinA'
Oct 22,2015
1 people found
this helpful
We were showed a top floor flat that was crawing with ants, the agent that showed us around only bad mouthed every other letting agent in the area. There is also a middle aged woman in the helensburgh office that was very rude and did ...
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Was this helpful? Yes
By: Renee
Nov 10, 2015
View all comments (1)
Thank you for your response and review. Chris does not take part in playground behaviour and bad mouth" other companies, its just not in his nature or our company's. I can confirm that we have no top floor flats "crawing?" with Ants, if this was the case then this would be an issue for the landlord, however, we would expect the Ants to ensure that their rental was paid on time and in full! Your comment regarding the middle aged woman seems personal, however is in fact slightly pr ...
Dec 31,2014
Minithumbup
By: 'John'
Dec 31,2014
1 people found
this helpful
I have been looking for a property to rent and tried most of the other agents in the area, with not much success, the seem to have a take it or leave it attitude, however the staff at Lomond Letting could not be more helpful ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Sep 11,2014
Minithumbdown
By: 'Chris'
Sep 11,2014
2 people found
this helpful
viewed a property for my son & Chris the estate agent spent the majority of the time blowing his own trumpet & criticising the other local estate agents, showing me a folder full of negative reviews of them. he informed my son he would be ...
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Was this helpful? Yes
By: R Anderson
Dec 19, 2014
View all comments (1)
We can clarify that there is no criminal check required, there are two options for referencing, either through a third party where a cost is involved to them or alternatively you carry out your own referencing and supply our company with it. It is the norm for some form of checks to be done to ensure that a tenant is suitable and the affordability is there. All potential tenants are required to supply these details. With regards to the phone calls, we can confirm that all tenants to enquire b ...
Jan 26,2013
Minithumbup
By: 'D & M Parks'
Jan 26,2013
0 people found
this helpful
WeI have dealt with Lomond Letting since 2009. They have managed our portfolio with absolute integrity. All problems are dealt with professionally, efficiently and quickly. Tenant screening is on the whole effective and rental payments are transferred into our account without delays. Having dealt with other ...
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Was this helpful? Yes

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Agent Fees

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Last updated at 12:52 PM 06/09/2017 by Craig Johnston

Complaints Procedure

All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:


Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road

Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 12:52 PM 06/09/2017 by Craig Johnston

Awards won by Lomond Letting Ltd

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Dumbarton
18 West Bridgend, Dumbarton G82 4AB
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Helensburgh
68 East Clyde Street, Helensburgh G84 7PG
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