“I can't advise anyone enough to never deal with Loft ......”
1 Star Review
Jul 19,2015
By:
'Glad'
Jul 19,2015
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: E9
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: E9
7
people found
this helpful
I can't advise anyone enough to never deal with Loft Lets. The maintenance and general building management is non existent. They have one or two guys * who don't come to fix things, but come to make excuses, make you out to be a fool and ...
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What agent could do to change your mind?
They could have acted as a legally responsible business and Landlord. They could have been appreciative of me as a customer and they could have been helpful and thorough, instead of **.
Attached Filesnbsp;
Comment on agent fees
Money goes up and up and up at every chance, they don't do anything in return. I asked for windows cleaned at contract signing, they fobbed us off for a year. Saying it was no ones responsibility. Expect massive rent hikes and diminishing quality of service the longer you stay.
7
people found
this helpful
Was this helpful?
Yes
“just finished my tenancy as I'm moving north. deposit promptly ......”
5 Star Review
Apr 06,2015
By:
'roberta'
Apr 06,2015
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW10
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: SW10
0
people found
this helpful
just finished my tenancy as I'm moving north. deposit promptly paid. I loved my apartment hardly any problems when their was the agency was prompt to solve the problem....
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0
people found
this helpful
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Yes
“I've been living at the apartment for about a year ......”
4 Star Review
Feb 01,2015
By:
'S'
Feb 01,2015
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: E1
2
people found
this helpful
I've been living at the apartment for about a year now. I've had an extremely pleasant experience with Loft Lets rental properties.
Their office is always very attentive. Though some times the phones are busy.
The properties are in a reasonable condition. In the rare ...
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2
people found
this helpful
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Yes
“Loft Lets have been terrible from the beginning. 2 days before ......”
1 Star Review
Jan 22,2015
By:
'Zak'
Jan 22,2015
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £842
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £842
Postcode: E1
3
people found
this helpful
Loft Lets have been terrible from the beginning. 2 days before we moved in, we were told that we were missing half of a month's rent, which kind of shook us because we thought we transferred the money to the wrong account. Turns out it was ...
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3
people found
this helpful
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Yes
“I stayed in a rented property managed by loft lets ......”
1 Star Review
Dec 04,2014
By:
'Buydontrent'
Dec 04,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: E1
1
people found
this helpful
I stayed in a rented property managed by loft lets for 9 months and had a terrible experience. Horribly inefficient staff, suspect processes and an awful lack of transparency. I never really leave these types if review but I'd implore you never to rent through this ...
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1
people found
this helpful
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“Diabolical levels of customer service. Never got back to us ......”
1 Star Review
Oct 27,2014
By:
'johndoe22'
Oct 27,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E1
1
people found
this helpful
Diabolical levels of customer service. Never got back to us on a multitude of different problems with our property. Avoid!!...
read full review
What agent could do to change your mind?
Diabolical levels or customer service. Never got back to us on a multitude of different problems with our property. Avoid!!
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“Terrible irresponsible agents.Ongoing infestation of mice / rats.Brown tap ......”
1 Star Review
Sep 30,2014
By:
'Traumatised'
Sep 30,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: N16
2
people found
this helpful
Terrible irresponsible agents.
Ongoing infestation of mice / rats.
Brown tap water.
Faulty plumbing and electrics.
Blocked drains and flooding on a regular basis.
Rainwater leaking into majority of flats on a regular basis.
Poor maintenance leading to damage of tenants property and in some cases ...
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What agent could do to change your mind?
Acted within the law.
Attached Filesnbsp;
Comment on agent fees
Extortionate. May have been reasonable if accompanied by the correct level of service and fulfilled obligations as agents (and actually owners).
2
people found
this helpful
Was this helpful?
Yes
“They are crooks and liars. They deliberately ignore almost any ......”
1 Star Review
Sep 19,2014
By:
'dwina'
Sep 19,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: N16
2
people found
this helpful
They are crooks and liars. They deliberately ignore almost any complaint made to them, lie when ever questioned on the standard of living environment they provide. We were burgled and nothing was done to make us feel safe in our flat, we were in fact ...
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2
people found
this helpful
Was this helpful?
Yes
“The property was very well located, well maintained and well ......”
4 Star Review
Aug 28,2014
By:
'Stefan'
Aug 28,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £665
Would you recommend?: Yes
Postcode: E11
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £665
Postcode: E11
0
people found
this helpful
The property was very well located, well maintained and well priced throughout the 4 years I lived there. The only issue was the cleaning up of rubbish....
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0
people found
this helpful
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Yes
“Everything about letting from LoftLets was a nightmare.Although it ......”
1 Star Review
Aug 14,2014
By:
'Nate'
Aug 14,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: N16
2
people found
this helpful
Everything about letting from LoftLets was a nightmare.
Although it was two years ago I can still remember the complete and utter lack of customer service displayed by Mohammed and his team. We were "outbid" three times in our quest to find a flat. All ...
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2
people found
this helpful
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Yes
“These people are a JOKE! I have never been treated ......”
1 Star Review
Jun 05,2014
By:
'Super'
Jun 05,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1560
Would you recommend?: No
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1560
Postcode: N16
2
people found
this helpful
These people are a JOKE! I have never been treated with such contempt by a letting agency (and that's saying something!). I moved in when 8mths pregnant to find the flat in a terrible state ¢â‚¬â€œ cracked tiles, totally marked walls (splashes of I don't know ...
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What agent could do to change your mind?
Anything! Anything at all. They were so bad any improvement would have been welcomed.
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes
“Ask anyone in a Loftlets building who has been there ......”
1 Star Review
Apr 24,2014
By:
'Loftlets'
Apr 24,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E1
4
people found
this helpful
Ask anyone in a Loftlets building who has been there for at least a year or two and they will tell you that they hate them with a vengeance.
Having been a tenant in Loftlets properties for several years, I can confirm everything that has ...
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What agent could do to change your mind?
Change your business model from crookery to being a letting agent
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“This company is possibly the worst company I have ever ......”
1 Star Review
Apr 08,2014
By:
'Avoid'
Apr 08,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: N16
2
people found
this helpful
This company is possibly the worst company I have ever dealt with. If you can avoid it I would recommend you stay well clear of them!! They are extremely unprofessional, and have very rude, presumptuous , soulless and corrupt staff working for them. They lie, often ...
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2
people found
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Yes
“Absolutely awful. They took over 2/3 of deposits for wear and ......”
1 Star Review
Mar 10,2014
By:
'Woolhouse'
Mar 10,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E1
2
people found
this helpful
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members ...
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What agent could do to change your mind?
Become honest?
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes
“Absolutely awful. They took over 2/3 of deposits for wear and ......”
1 Star Review
Mar 10,2014
By:
'Woolhouse'
Mar 10,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E1
1
people found
this helpful
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members ...
read full review
What agent could do to change your mind?
Become honest?
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“This agent is the worst that I have ever dealt ......”
1 Star Review
Mar 03,2014
By:
'pissed-off-in-ec1'
Mar 03,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E1
1
people found
this helpful
This agent is the worst that I have ever dealt with. They actively go out of their way to be inconvenient, obtuse and annoying.
Repairs are not done quickly or effectively. Waited 6 weeks for them to replace a washer/dryer. Terrible communication throughout the repair/...
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1
people found
this helpful
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Yes
“Do not rent from loftlets - terrible at getting anything ......”
1 Star Review
Jan 22,2014
By:
'I'
Jan 22,2014
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N77B
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: N77B
1
people found
this helpful
Do not rent from loftlets - terrible at getting anything sorted! Maintenance jobs take months and their accounts department are always getting payment issues wrong...
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1
people found
this helpful
Was this helpful?
Yes
“I would like to warn everyone who decides to use ......”
1 Star Review
Nov 13,2013
By:
'Notahappybunny21'
Nov 13,2013
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N16
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: N16
1
people found
this helpful
I would like to warn everyone who decides to use this company...DON'T!! You will be over charged for services that wont be offered. You are going to be spoken to like a piece of crap. Complaints don't go anywhere. And the Landlord isn't who ...
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1
people found
this helpful
Was this helpful?
Yes
“We rented a flat from them for over a year ......”
1 Star Review
Oct 30,2013
By:
'Brenthous'
Oct 30,2013
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E9
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E9
1
people found
this helpful
We rented a flat from them for over a year and they tried to charge us for a HUGE list of things when we wanted the deposit back. They claimed they needed to repaint the whole flat even though the walls were completely messed up ...
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What agent could do to change your mind?
Close down would be the best option
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“putting a holding deposit down means nothing to loft lets ......”
1 Star Review
Sep 21,2013
By:
'talha'
Sep 21,2013
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N1
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: N1
1
people found
this helpful
putting a holding deposit down means nothing to loft lets they will still carry on showing the property and wont stop showing it until you push them out because even once contracts are signed and your in the house they will carry on showing it, ...
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1
people found
this helpful
Was this helpful?
Yes
“Normally Inspection is done before moving in or in the ......”
1 Star Review
Jul 15,2013
By:
'Nightmares'
Jul 15,2013
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E11
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode: E11
3
people found
this helpful
Normally Inspection is done before moving in or in the first day. Its been 13 days I am worries these guys are going to come around and say this wasn't here before crap. Since day 1 I've felt something weird about this place, the attitude atmosphere my ...
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What agent could do to change your mind?
Be more professional, polite, responsive, on time, take order in policy and terms.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“I was a tenant for around 18 months and for the ......”
1 Star Review
Oct 24,2012
By:
'Stereotypical'
Oct 24,2012
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
I was a tenant for around 18 months and for the most part didn't have any issues. Myself and a flatmate took over the previous occupants lease for which they had around 6 months left, everything ran smoothly and we paid them their deposit back and Loft ...
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3
people found
this helpful
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Yes
“The worst agents I have ever come across after 15 years ......”
1 Star Review
Feb 29,2012
By:
'candib'
Feb 29,2012
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
The worst agents I have ever come across after 15 years of renting in London. I agree with a review on another site, Lambros is a bully and is threatening. He is down as a director of the company, but the company has changed names yet ...
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3
people found
this helpful
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Yes
“let me enlighten all you irrate tenants who have bad ......”
1 Star Review
Oct 29,2011
By:
'john'
Oct 29,2011
Branch: London, 363 Goswell Road
Services: Conveyancing
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Conveyancing
Postcode:
4
people found
this helpful
let me enlighten all you irrate tenants who have bad service from loft lets,
firstly loft lets, and the so called maintenance company are not separate entities the are both managed by the same person who owns all properties serviced by loft lets, this individual ...
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4
people found
this helpful
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Yes
“I went to view the property this morning for me ......”
1 Star Review
Oct 06,2011
By:
'angry'
Oct 06,2011
Branch: London, 363 Goswell Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (Prospective customer)
Postcode:
2
people found
this helpful
I went to view the property this morning for me and my boyfriend who could not make it. I was impressed with the flat and was told by the agent that an offer had been made but did not meet the asking price so i ...
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2
people found
this helpful
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Yes
“The worst lettings agency i have ever come across. I ......”
1 Star Review
Oct 05,2011
By:
'Xxxx'
Oct 05,2011
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
The worst lettings agency i have ever come across. I live In a building that is owned by the same landlord that ownes the entire building. The maintenance company has changed but it's that same people that used to answer the phone and the same ...
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What agent could do to change your mind?
The worst lettings agency i have ever come across. I live In a building that is owned by the same landlord that ownes the entire building. The maintenance company has changed but it's that same people that used to answer the phone and the same workmen. I am sure the maintenance company is owned by the landlord as well as the agency. I have been warned by friends that have left the buliding that I should forget about the deposit which is very worrying. I feel like a victim of a scam now.
Attached Filesnbsp;
0
people found
this helpful
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Yes
“The agent didn't do much good. Appointments were not met. ......”
1 Star Review
Aug 26,2011
By:
'Get'
Aug 26,2011
Branch: London, 363 Goswell Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (Prospective customer)
Postcode:
0
people found
this helpful
The agent didn't do much good. Appointments were not met. The planned viewing of 5.30pm and it was shown up at 6.30pm, I have never seen or heard about motor cycle viewing, he was taking the gowns off whilst me and my girlfriend standing next ...
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What agent could do to change your mind?
Our time was completely wasted. We had to search other and more solid agencies to find a apartment to rent.
Attached Filesnbsp;
0
people found
this helpful
Was this helpful?
Yes
“Absolute scammers of the highest order. I would not recommend ......”
1 Star Review
Jun 21,2011
By:
'Frank'
Jun 21,2011
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Absolute scammers of the highest order. I would not recommend this company. They are incompetent and beyond rude.
AVOID....
read full review
1
people found
this helpful
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Yes
“What can I say about Loft Lets that hasn't already ......”
1 Star Review
Jun 03,2011
By:
'Woolhouse'
Jun 03,2011
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
What can I say about Loft Lets that hasn't already been said!!? The most inept, incompetent, rude and obnoxious agency I've ever had the misfortune to have to deal with. The plebs they employ are amongst some of the least professional agents in London with ...
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2
people found
this helpful
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Yes
“I rented a flat from through Loftlets - we left ......”
1 Star Review
May 12,2011
By:
'dameodone'
May 12,2011
Branch: London, 363 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 363 Goswell Road
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
I rented a flat from through Loftlets - we left after 6 months, largely due to their horrendous service. Every time there was an issue and we contacted them they were very un-responsive or keen to pass us onto someone else. However the main issue was ...
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1
people found
this helpful
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Yes