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Lobster Lettings

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“A Disgrace...”

Sep 06,2018
Minithumbdown
By: 'Keith'
Sep 06,2018
3 people found
this helpful
An awful money-grabbing company. They took over our tenancy without even a phone call or courtesy letter. The first thing they did was send an email claiming our rent was late, when it wasn't. We had no communication with them when there was problems ...
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Comment on agent fees
bad
Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'john4'
Jan 31,2018
2 people found
this helpful
Absolute cowboys I first encountered these people when they were showing a prospective tenant around The Old School Rooms were I live they were telling the person its unallocated parking park anywhere which is not correct only leaseholders can park not tenants and everyone has ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Karen OConnor
Feb 22, 2018
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Dear John4 We are disappointed to read your review. Having managed this property for 9 years, we have never advertised it with parking. On the contrary, 2 of our own members of staff have been given parking tickets because the viewings appointments have over-run the allocated parking time they have paid for on the road. They would not park on the road if they believed the property to have parking with it. For peace of mind, I have attached 2 adverts for you to verify what I am saying ...
Jul 31,2017
Minithumbdown
By: 'Un happy tenant'
Jul 31,2017
3 people found
this helpful
The people that work in the Wigan office are not helpful one bit I have needed work doing in the property I rent for 3 years and the answers I got was the landlord won't give permission another said the landlord said he won't have any ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Anonymous, as tenant is still in property.
Jun 19, 2018
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They still don't do repairs. What is it you're a middle man for exactly because it is not the middle man for repairs is it? What a stupid answer. If you claim to be a middle man then get repairs sorted out, stop making excuses that mean nothing and do not absolve you of duties to your tenants. ...
May 01,2017
Minithumbdown
By: 'snowdog4935'
May 01,2017
2 people found
this helpful
As an unfortunate landlord who signed up with lobster I can honestly say I have never come across I more self-satisfied t+c's related company ever. The description of the service on the website bears no resemblance to what is offered to landlords or tenants. ...
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Comment on agent fees
You pay 10 per cent per month for literally nothing. The website falsely advertises rent will be paid on time. In fact this is not the case. I am due rent from a property yesterday (last day of the month) but if I am lucky I may get it Tuesday. In my opinion an awful company, low on ethics and manners. I would advise any landlord, or tenant (after reading recent reviews) to seek an alternative
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By: Lobster Lettings
May 03, 2017
View all comments (1)
We are extremely disappointed to read your review Mr L. It appears you have misunderstood your rent due date. It is not due on the last day of the month as you have stated, it is due on 31st of the month. As April had no 31st (30 days in April), the tenants bank will always release payment on the next working day. Due to the bank holiday this was Tuesday 2nd May. As always, you were paid your rent on the same day Lobster Lettings received it, as per our agreement. With regards to the term ...
Feb 27,2017
Minithumbdown
By: 'tenant'
Feb 27,2017
5 people found
this helpful
A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed ...
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Feb 20,2017
Minithumbdown
By: 'Tenant'
Feb 20,2017
3 people found
this helpful
Absolutely disgraceful company. Will be reporting to trading standards and all governing bodies. Dodgy company avoid at all risk. From a compliance perspective horrendous! No documentation at all. Representatives are useless and the office is a disgrace. No wonder things go missing. I don't know ...
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Comment on agent fees
Horrendous.
Was this helpful? Yes
By: Ex tenant!
Aug 17, 2018
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Yes! I've gone to the trouble to come on your reviews and make things up! I have nothing better to do with my time! Pathetic!! How you sleep at night is beyond me, scaving lying scum bags! Karma is a bitch Karen!!!! ...
Feb 05,2017
Minithumbdown
By: 'Horrible'
Feb 05,2017
3 people found
this helpful
Absolutely discusting company. Wouldn't advise going to them. Been living in the property for over 4 years. Never missed a payment and one day late on rent and slapped with a £30 charge. Things wrong with the property. Boiler broke took 6 months to repair. I mean ...
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Comment on agent fees
Fort what you get it is a scandal, don't expect to get your money back at the end they will come up with an excuse.
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By: Lobster Lettings
May 03, 2017
View all comments (1)
Regrettably you have not provided enough information for us to be able to establish who you are in order to provide an appropriate response (or to verify if this is a legitimate customer or simply a false review). Either way, we are particularly keen to investigate the slanderous comments you have made about an alleged law suit where it was decided the company can not handle client money?? This is not true, although we are keen to understand where this false information has come from? Please ca ...
Nov 17,2016
Minithumbdown
By: 'Nicola'
Nov 17,2016
4 people found
this helpful
Absoloutley discusting appauling company, moved into a house that was discutingly dirty and needed a hell of a lot of work doing to it so they offered us first month free to clean ourselves, we then went on to pay 6 month rent up front and ...
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Comment on agent fees
Discusting!!
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By: Nicola
May 20, 2017
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Yes as we where promised a months free rent at the begining because of the discusging state it was in when we got the keys even tho we where told it was going to be cleaned, then made out to be liars but it is you that lied and completely took the piss out of us!! We spent well over 2 grand doing that property up and also lost probably another 3 grand in the belogings that got thrown away so all in all it was us that are at a loss! Your an appauling company and no amount of yout bull shit will s ...
Aug 03,2016
Minithumbdown
By: 'Norm'
Aug 03,2016
2 people found
this helpful
If I could give less than one star I would. To put it simply this letting agent should be avoided at all costs. A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*...
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What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Attached Files
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (1)
Unfortunately, you have not given enough detail for us to respond accurately, so we can only assume this is a false review. ...
Jul 23,2016
Minithumbup
By: 'Jess Golden'
Jul 23,2016
1 people found
this helpful
Great company, good stuff! Very professional, went over everything with me very precisely and answered all the questions I had, even gave me a free smoke alarm! Very fast and reliable, happy with my new home :} Only fault being they didn't get rid of the ...
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Comment on agent fees
The prices are expensive but you get what you pay for in my opinion! And you get the deposit back if youre a good tenant so I dont see the big deal :P
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'happy tenant'
Jul 08,2016
1 people found
this helpful
fantastic company to use very good service. professional fast and efficient. we viewed a property on Monday and then we decided this would be our new home we needed to leave our current place by Thursday. lobster assured us we could move in Thursday and ...
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Comment on agent fees
very fare fee's not expensive and all fee's are explained on a regular basis
Was this helpful? Yes
Jun 15,2016
Minithumbdown
By: 'Jon'
Jun 15,2016
1 people found
this helpful
The most unprofessional company out there constantly lie about things fail to turn up to appointments for jobs to be fixed don't give notice and just let themselves into your property as they keep a key. Daughter had health problemservices due to mould in the ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By: 'Unhappy customer'
Jun 13,2016
4 people found
this helpful
Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that ...
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Comment on agent fees
Very bad, appalling.
Was this helpful? Yes
By: Lee Moffitt
Jun 17, 2016
View all comments (1)
I can only assume that this comment is from Lee who took Blackbrook, or your mum who dealt with most of your correspondence. because your the 1st and only complaint we've had for 6 months, it's interesting that you have chosen to remain anonymous. I conducted the viewing Lee and if the details you gave on application had been true there would have been no problem, after discovering your true rental history we tried every alternative to accommodate you, to no avail. It's sad that you now feel com ...
Feb 03,2016
Minithumbdown
By: 'THERMODORE'
Feb 03,2016
2 people found
this helpful
Lobster lettings are there simply to parasitically drain money from both landlord and tenant,they never answer e mails unless it is for money owed etc they say they have done electrical checks and charge the landlord when in reality they have done nothing of ...
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What agent could do to change your mind?
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Attached Files
Comment on agent fees
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (2)
We are disappointed to read your review Wayne. The £230 fees you refer to were administration fees for yourself & your guarantor (which including VAT are rather low for the industry). Your frustration is borne out of the fact that you attempted to leave the property early despite still being in tenancy, without compensating your landlord as per the terms of your tenancy agreement. We regrettably had to contact your guarantor to resolve the matter & your response was to verbally abu ...
Aug 05,2015
Minithumbdown
By: 'John'
Aug 05,2015
2 people found
this helpful
A company that insists on taking a deposit before moving in rang alarm bells from the start. Their unprofessional manner made me question their legitimacy as a company. Numerous occasions we spoke to them, asking for confirmations via email which never came, never returned calls ...
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By: Unhappy customer
Jun 11, 2016
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Typical of lobster lettings trying to put the blame on everyone else ...
Dec 30,2014
Minithumbup
By: 'C O\'Dowd'
Dec 30,2014
2 people found
this helpful
Have had my 2 houses let and managed for 8 years by lobster Lettings. Very positive experience all round. Very few problems, and any that I have had were dealt with and rectified straight away....
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Comment on agent fees
You generally get what you pay for, so I have no issue paying for good service. Fees have never increased in the 8yrs I have used them, on the contrary, I have been contacted by Lobster Lettings when a promotion came up that I was eligible for that entitled me to a small discount. Much appreciated.
Was this helpful? Yes
Sep 17,2014
Minithumbdown
By: 'Catherine'
Sep 17,2014
7 people found
this helpful
From the moment we paid the deposit, things changed. They never came back with answers for any of my questions, repairs were never rectified. I had to chase them up for every little thing. They said they would hire a cleaner for the communal areas ...
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Was this helpful? Yes



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Awards won by Lobster Lettings

Individual Branch Awards


Head Office Wigan
Atlas House, Suites 7 & 8 Caxton Close, Wigan WN3 6XU
(17)
Warrington
5 Bold Street, Warrington WA1 1DN
(0)


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