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Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
this helpful
Absoloutley discusting appauling company, moved into a house that was discutingly dirty and needed a hell of a lot of work doing to it so they offered us first month free to clean ourselves, we then went on to pay 6 month rent up front and began to decorate the whole house top to bottom brand new carpets, blinds the lot, spent £1000s of pounds to make it our home then 6 month down the line the land lord wanted his bouse back and lobster decided to forget about the free months rent and argu...
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Comment on agent fees
Discusting!!
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Aug 03,2016
Minithumbdown
By:
Aug 03,2016
0 people found
this helpful
If I could give less than one star I would. To put it simply this letting agent should be avoided at all costs. A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*t...
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What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
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Jul 23,2016
Minithumbup
By:
Jul 23,2016
1 people found
this helpful
Great company, good stuff! Very professional, went over everything with me very precisely and answered all the questions I had, even gave me a free smoke alarm! Very fast and reliable, happy with my new home :} Only fault being they didn't get rid of the spiders like I asked on the viewing and my friend had to deal with a frightened me while clearing them all out haha! De-spider your properties before move in xD Otherwise absolutely perfect 5ยขร‹ล“รขโ‚ฌย !...
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Comment on agent fees
The prices are expensive but you get what you pay for in my opinion! And you get the deposit back if youre a good tenant so I dont see the big deal :P
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
fantastic company to use very good service. professional fast and efficient. we viewed a property on Monday and then we decided this would be our new home we needed to leave our current place by Thursday. lobster assured us we could move in Thursday and they had done everything in time we moved in 3pm Thursday! best agent we have ever used bar none.!! thank you thank you thank you we love our new home!...
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Comment on agent fees
very fare fee's not expensive and all fee's are explained on a regular basis
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Jun 15,2016
Minithumbdown
By:
Jun 15,2016
0 people found
this helpful
The most unprofessional company out there constantly lie about things fail to turn up to appointments for jobs to be fixed don't give notice and just let themselves into your property as they keep a key. Daughter had health problemservices due to mould in the room that they never sorted after numerous complaints bath constantry leaked down into kitchen causing electrical shocks. Do not trust this company I will be taking them to court for their treatment and can't wait to watch them squirm at ho...
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Comment on agent fees
Bad
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Jun 13,2016
Minithumbdown
By:
Jun 13,2016
3 people found
this helpful
Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that they set, lied about facts and made up other facts that weren't true (and couldn't spell properly). They also make out that you pulled out of the contract to not give you the money (deposit) back. This is the only estate a...
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Comment on agent fees
Very bad, appalling.
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By: Lee Moffitt
Jun 17, 2016
View all comments (1)
I can only assume that this comment is from Lee who took Blackbrook, or your mum who dealt with most of your correspondence. because your the 1st and only complaint we've had for 6 months, it's interesting that you have chosen to remain anonymous. I conducted the viewing Lee and if the details you gave on application had been true there would have been no problem, after discovering your true rental history we tried every alternative to accommodate you, to no avail. It's sad that you now feel com....
Feb 03,2016
Minithumbdown
By:
Feb 03,2016
1 people found
this helpful
Lobster lettings are there simply to parasitically drain money from both landlord and tenant,they never answer e mails unless it is for money owed etc they say they have done electrical checks and charge the landlord when in reality they have done nothing of the sort.They are inept at marketing and have no idea even about how many bedrooms there props have! There repair system is rubbish as they try and do nothing except take rent and landlords fees they are the most unproffesonal cowboy letting...
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What agent could do to change your mind?
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Comment on agent fees
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
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By: Unhappy customer
Jun 11, 2016
View all comments (1)
Completely agree, they took ร‚ยฃ750 for fees and deposit then said we failed the referencing checks and wouldn't refund the deposit.....
Aug 05,2015
Minithumbdown
By:
Aug 05,2015
1 people found
this helpful
A company that insists on taking a deposit before moving in rang alarm bells from the start. Their unprofessional manner made me question their legitimacy as a company. Numerous occasions we spoke to them, asking for confirmations via email which never came, never returned calls when promised they would. So it was no surprise the house fell through 4 days before we were due to move in. Both parties blaming each other. With my experience, the blame was solely placed on lobster so called lettings ...
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By: Unhappy customer
Jun 11, 2016
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Typical of lobster lettings trying to put the blame on everyone else....
Dec 30,2014
Minithumbup
By:
Dec 30,2014
2 people found
this helpful
Have had my 2 houses let and managed for 8 years by lobster Lettings. Very positive experience all round. Very few problems, and any that I have had were dealt with and rectified straight away....
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Comment on agent fees
You generally get what you pay for, so I have no issue paying for good service. Fees have never increased in the 8yrs I have used them, on the contrary, I have been contacted by Lobster Lettings when a promotion came up that I was eligible for that entitled me to a small discount. Much appreciated.
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Sep 17,2014
Minithumbdown
By:
Sep 17,2014
6 people found
this helpful
From the moment we paid the deposit, things changed. They never came back with answers for any of my questions, repairs were never rectified. I had to chase them up for every little thing. They said they would hire a cleaner for the communal areas - in 6 months this never happened although I complained. We handed our notice in as soon as we could. Charlotte was the main contact - although I must have spoke to 4/5 different staff - all who never kept their word and got back to me (The turnov...
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Head Office Wigan
Atlas House, Suites 7 & 8 Caxton Close, Wigan WN3 6XU
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Warrington
5 Bold Street, Warrington WA1 1DN
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