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    Ramona Sebastian
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    Jason Werter
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    Jamie Gurvitz
Living Residential was established to provide specialist estate agency services for all types of residential properties located in North West London, West London and Central London.

Specialising in residential sales, lettings, management and investments, Living Residential offers the personal touch that only an independent estate agent can deliver. We have a wealth of knowledge of the local property market and have established ourselves as reliable, hard working and reputable agents.

118 Fortune Green Road
West Hampstead,London
Greater London
NW6 1DH
020 7435 6066

 
May 16,2017
Minithumbup
Jason Werter
Ramona Sebastian
By:
May 16,2017
0 people found
this helpful
During twelve years of being with Living Residential in West Hampstead my property has never been vacant for more than fourteen days! With only one nightmare tenant in that time who didn't pay the rent - when I followed all the advice from Jason, who managed all the communications and legal matters impeccably - all monies were paid. Ramona makes property management marvellous! Although I'm nearly 200 miles away from the property I feel like she's 'down the road' as she keeps me informed rapid...
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Comment on agent fees
Good!
Was this helpful? Yes
Apr 29,2017
Minithumbup
Jason Werter
Ramona Sebastian
By:
Apr 29,2017
0 people found
this helpful
I am delighted with the professional service I have received from Jason and his team. They are efficient, friendly and knowledgeable. They have found and vetted tenants for me very quickly. The excellent Ramona manages my property and I am confident any issues my tenants have are resolved promptly. I would thoroughly recommend Living Residential they are by far the best agents I have used in the last 20 years of letting property....
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Comment on agent fees
The fees are competitive
Was this helpful? Yes
Apr 25,2017
Minithumbup
Ramona Sebastian
Jason Werter
By:
Apr 25,2017
0 people found
this helpful
Very professional staff, had dealt with Jason, Jamie and Ramona as I needed help in both letting and management. Great guidance and truly helpful all the way. I totally recommend Living Residential to anyone that needs a good, caring service. Thanks guys!...
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Apr 13,2017
Minithumbup
Ramona Sebastian
Jason Werter
By:
Apr 13,2017
0 people found
this helpful
This agent is very good it helps tenants in anything they want and change him for the house if anything doesn't good and the tenant can't use it and bring for him new furniture....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Jason Werter
By:
Apr 12,2017
0 people found
this helpful
Great to deal with gave us lots of options on property's! Super efficient with paperwork and always available to help with any questions before and after we moved in ! Yes we would highly recommend this company and will definetly use them again!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 10,2017
Minithumbup
Jason Werter
Ramona Sebastian
By:
Apr 10,2017
0 people found
this helpful
I have been using Living Residential for over 10 years and the service continues to be excellent, particularly from Ramona and Jason. Problems are resolved efficiently, without fuss and the advice is sensible and reliable. I have a great deal of trust in them....
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Comment on agent fees
Fee rates are good.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Jason Werter
By:
Apr 05,2017
0 people found
this helpful
Have been dealing with Jayson Werter for last 7/8 years and have found him very helpful, and the thing which I appreciate most is his willingness to discuss any issue with very warm and friendly approach. Wish him all tthe success. Malik...
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Comment on agent fees
Friendly and willingness approach
Was this helpful? Yes
Mar 23,2017
Minithumbup
Jason Werter
By:
Mar 23,2017
0 people found
this helpful
always knowing about local rental market and market prices .Friendly and always helpful and contactable even from abroad .Personal service all the time....
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Comment on agent fees
Fair prices for service received
Was this helpful? Yes
Mar 23,2017
Minithumbup
Jamie Gurvitz
By:
Mar 23,2017
0 people found
this helpful
Jamie showed me around the flat in 2014 and I am still living in the same flat 3 years later. He was really helpful and couldn't do enough to help me. I would definitely recommend Living Residential Estate Agents to anyone. Everything was done so well, quickly and electronically which a plus....
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jason Werter
By:
Mar 22,2017
0 people found
this helpful
As a landlord Jason Werter has provided me with a professional property management service including finding good quality tenants with all references verified and ongoing tenancy renewals, reviews and safety compliance certified. I would recommend him and Living residential wholeheartedly....
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Comment on agent fees
I have checked and found Living residential's fee's to be competitive.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Jason Werter
By:
Mar 17,2017
0 people found
this helpful
Jason Werter and his team are a very knowledgeable and most helpful team. They are fully aware of the market place and are always spot on with their advice to both me as a landlord and also the tenants so as to provide a most efficient service to all. I highly recommend Jason and James and the rest of their team Their inventory clerk is also extremely professional in her work and thereby smooths out any possible problems when tenants are moving in and out of our properties. A.Warwick...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Really great--thanks Mark--responded to emails very quickly and generally was on top of things. Easy pick-up of keys on moving-in day....
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I had a pleasant stay thanks to friendly, professional, efficient service. All the members of the team are considerate and kind. Thank you!...
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Mark has been an excellent help and a pleasure to work with! Very honest and attentive. Would recommend Living Residential because of him....
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Very professional attitude, fast and efficient approach. I felt like being well looked after. Thank you for getting us started in a new place!...
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Jul 15,2016
Minithumbdown
By:
Jul 15,2016
1 people found
this helpful
THE WORST AGENCY EVER! I contact the agency to help me with finding a new apartment. This guy wasn't professional at all. He picks up his phone with 'hea' and then he says I don't have time now. Ok then why do you pick up your phone?? Later I called for another place that I was interested, again very rude! Then I get a call from him yelling at me!!!! 'Why do you call me so much!!! I was so shocked...I told him that I didn't call him because I was at work and kindely asked him NOT call me back w...
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What agent could do to change your mind?
EXTREMLY BAD
Attached Files
Comment on agent fees
EXTREMLY BAD
Was this helpful? Yes
By: Jason Werter
Jul 15, 2016
View all comments (1)
I have just taken a listen to the phone calls and phone logs to confirm your comment, I can see from the call log that we received a call from you 2 at 10.15am and listening to that call the negotiator advised you that we were awaiting for keys and we will contact as soon as we got the keys in our office to arrange a viewing on the property. I can then see we received a miss call from you at 2.34 and then negotiator called you back at that time and I can confirm that the conversation did not sta ...
Apr 25,2015
Minithumbup
Jason Werter
By:
Apr 25,2015
0 people found
this helpful
The service we received from Living Residential has been amazing. Even though we didn't get the first property that was shown to us, Jason and Mark were quick to contact us regarding other offers that were suitable to us. They responded quickly to e-mails and were efficient with their dealings - you always get the feeling that they are happy to help....
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Apr 17,2015
Minithumbup
Jamie Gurvitz
By:
Apr 17,2015
0 people found
this helpful
Really helpful guys. I called them millions of times and they were always happy to help and answer the concerns of all my flatmates. Leah...
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Was this helpful? Yes
Mar 13,2015
Minithumbdown
By:
Mar 13,2015
1 people found
this helpful
Absolutely disgusting. I am working with a solicitor following my dealings with this company they are a disgrace. Do not use them!!...
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What agent could do to change your mind?
Not helpful in the slightest. A disgrace
Attached Files
Comment on agent fees
Not worth any fees. A month into tenancy and still have not received an inventory. Lots of unanswered questions. Poor service. Simply money grabbers.
Was this helpful? Yes
Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Living residential were a great agency to deal with, alwaya responsive when we needed help with the property and very friendly. Would highly recommend to others looking to rent in west Hampstead!...
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Was this helpful? Yes
Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
this helpful
The tenants over-stayed their tenancy and it was necessary to take County Court action for possession and recovery of unpaid rent and damage and dilapidations. Living Residential was excellent in preparing Court notices, giving us guidance and support and obtaining written statements from contractors they engaged to remedy the dilapidations and cleaning. Mark Nappin attended County Court with us and after a 1 1/2 hour hearing the Judge awarded us every single penny of our claim. Living Residenti...
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Comment on agent fees
Fees are very fair and a great amount of work was necessary to secure vacant possession of the property.
Was this helpful? Yes
Nov 06,2014
Minithumbup
Jason Werter
By:
Nov 06,2014
0 people found
this helpful
When I found this flat, I was urgently need it. Mark was efficient for viewing the apartment with me, talked to the landlord, and sent me key information of the lease contract quickly, all in one or two days. He made things easy and simple. Also Living residential was flexible when I requested to leave out the property holdering deposit as I would pay the rent and other cost as soon as signing the contract the next day after viewing and meeting the landlord. And also Mark sent me some usefu...
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Comment on agent fees
I think it is reasonable
Was this helpful? Yes
Nov 06,2014
Minithumbup
Ramona Sebastian
Jason Werter
By:
Nov 06,2014
0 people found
this helpful
It's a Trusted,Honest & fair agent to deal with. Highly experienced team to communicate with the customers by providing the best service....
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Was this helpful? Yes
Oct 02,2014
Minithumbup
Jason Werter
By:
Oct 02,2014
0 people found
this helpful
Selling my property was not easy, there were so many hold ups and the solicitor I ended up using had to be nagged every step of the way. Thank goodness then that I had Jason on the case to act as a go between chasing up everyone and pulling out all the stops to get the sale through. I chose Living Residential after a friend had a good experience buying a flat with them and I'm glad I did. Jason is sharp, hard-working and very good at his job....
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Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
I have used Living Residential for many years. The Company manages and arranges all my buy to lets in the area. Their service is second to none and it is a great comfort that in their hands I rarely if ever have a void and can rest easy with regard to the management of that part of my business....
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Was this helpful? Yes
Feb 20,2014
Minithumbup
Jason Werter
By:
Feb 20,2014
0 people found
this helpful
We lived in the property for 6 years overall and in all that time we never had an issue with anything. The estate agent Jason managed the property on behalf of the landlord & he gave an excellent service. Any time we had a problem in the flat it was as simple as dropping him an email or call & he\'d have someone in within days to sort everything. Friendly, easy service, no issues with inventories, deposits etc at the end of tenancy; I would definitely recommend these guys to anyone looki...
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Was this helpful? Yes
Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
Living Residential¯Â»Â¿ Is the most wonderful estate agency. Personable and professional with the most delightful team to work with. HIGHLY reccomend...
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Was this helpful? Yes
Dec 02,2013
Minithumbup
Jason Werter
By:
Dec 02,2013
0 people found
this helpful
We had an excellent experience with this company. Jason was so supportive of us during a problem with one of the tenants. He was nothing but professional in his handling of our deposit and of the situation with the tenant (including his overbearing parents). He gave us time to sort the situation out so that we didn\'t have to move out and he was encouraging and checked in with us regularly. We really appreciated his concern for us and our living situation and all was resolved thanks to his patie...
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Was this helpful? Yes
May 27,2013
Minithumbdown
Jason Werter
By:
May 27,2013
4 people found
this helpful
Terribly disappointed with the service we received from Living Residential. Misleading information provided when viewing the property, which has led to numerous problems and negotiations with the landlord ever since (i.e. for over a year now). Jason, despite being the director, appears to be one of the most incompetent estate agents I have ever come across - attempting to re-negotiate our renewal after the renewal date has already passed, not replying to urgent emails, not passing on information...
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Was this helpful? Yes
Feb 21,2013
Minithumbdown
By:
Feb 21,2013
4 people found
this helpful
will never recommend, had to fight to get a part of the deposit, was unfairly deducted, lot of hassle before moving in and after moving out...
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Was this helpful? Yes
Areas covered
  • NW6
  • West Hampstead
  • NW8
  • Cricklewood
  • NW3
  • Hampstead
  • NW4
  • Kilburn
  • W9
  • Belsize Park
  • W2
  • St Johns Wood
  • N2
  • Notting Hill
  • NW2
  • East Finchley
  • NW7
  • Watford
  • NW11
  • Maida Vale

NALS TDS SAGEagent The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 0 21 3 2 0 2 0 3 1

Job vacancies

Please see a list of jobs available

Agent Fees

Selling commissions

Sole Agency 1.5% inclusive of vat
Multiple Agency 2.4% inclusive of vat

Letting Fees
Sole agency let only 9% Inclusive of Vat (7.5% plus vat)
Multiple Agency let only 10.8% inclusive of vat (9% plus vat)
Management fee sole 4.8% inclusive of vat (4% Plus vat)
Management fee Multiple 6% inclusive of vat (5% plus vat)
Last updated at 10:50 AM 22/02/2017 by Jason Werter

Complaints Procedure

We belong to the Ombudsman of Estate agents and any complaints to be emailed to the company director Jason@livingresidential.com we aim to reply within 24 hours to any complaints
Last updated at 10:50 AM 22/02/2017 by Jason Werter

Awards won by Living Residential

Individual Branch Awards

Ramona Sebastian - no image available Ramona Sebastian
Management Department
8 reviews

About Ramona No description set View full profile
Jason Werter - no image available Jason Werter
Director/Sales & Lettings Department
24 reviews

About Jason No description set View full profile
Jamie Gurvitz - no image available Jamie Gurvitz
Lettings Negotiator
2 reviews

About Jamie No description set View full profile


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