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    Ramona Sebastian
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    Jason Werter
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    Jamie Gurvitz
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    Mark Nappin
Living Residential was established to provide specialist estate agency services for all types of residential properties located in North West London, West London and Central London.

Specialising in residential sales, lettings, management and investments, Living Residential offers the personal touch that only an independent estate agent can deliver. We have a wealth of knowledge of the local property market and have established ourselves as reliable, hard working and reputable agents.

118 Fortune Green Road
West Hampstead,London
Greater London
NW6 1DH
020 7435 6066

 
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Very professional attitude, fast and efficient approach. I felt like being well looked after. Thank you for getting us started in a new place!...
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Jul 15,2016
Minithumbdown
By:
Jul 15,2016
1 people found
this helpful
THE WORST AGENCY EVER! I contact the agency to help me with finding a new apartment. This guy wasn't professional at all. He picks up his phone with 'hea' and then he says I don't have time now. Ok then why do you pick up your phone?? Later I called for another place that I was interested, again very rude! Then I get a call from him yelling at me!!!! 'Why do you call me so much!!! I was so shocked...I told him that I didn't call him because I was at work and kindely asked him NOT call me back w...
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What agent could do to change your mind?
EXTREMLY BAD
Comment on agent fees
EXTREMLY BAD
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By: Jason Werter
Jul 15, 2016
View all comments (1)
I have just taken a listen to the phone calls and phone logs to confirm your comment, I can see from the call log that we received a call from you 2 at 10.15am and listening to that call the negotiator advised you that we were awaiting for keys and we will contact as soon as we got the keys in our office to arrange a viewing on the property. I can then see we received a miss call from you at 2.34 and then negotiator called you back at that time and I can confirm that the conversation did not sta....
Apr 25,2015
Minithumbup
By:
Apr 25,2015
0 people found
this helpful
The service we received from Living Residential has been amazing. Even though we didn't get the first property that was shown to us, Jason and Mark were quick to contact us regarding other offers that were suitable to us. They responded quickly to e-mails and were efficient with their dealings - you always get the feeling that they are happy to help....
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Apr 17,2015
Minithumbup
By:
Apr 17,2015
0 people found
this helpful
Really helpful guys. I called them millions of times and they were always happy to help and answer the concerns of all my flatmates. Leah...
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Mar 13,2015
Minithumbdown
By:
Mar 13,2015
1 people found
this helpful
Absolutely disgusting. I am working with a solicitor following my dealings with this company they are a disgrace. Do not use them!!...
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What agent could do to change your mind?
Not helpful in the slightest. A disgrace
Comment on agent fees
Not worth any fees. A month into tenancy and still have not received an inventory. Lots of unanswered questions. Poor service. Simply money grabbers.
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Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Living residential were a great agency to deal with, alwaya responsive when we needed help with the property and very friendly. Would highly recommend to others looking to rent in west Hampstead!...
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Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
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The tenants over-stayed their tenancy and it was necessary to take County Court action for possession and recovery of unpaid rent and damage and dilapidations. Living Residential was excellent in preparing Court notices, giving us guidance and support and obtaining written statements from contractors they engaged to remedy the dilapidations and cleaning. Mark Nappin attended County Court with us and after a 1 1/2 hour hearing the Judge awarded us every single penny of our claim. Living Residenti...
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Comment on agent fees
Fees are very fair and a great amount of work was necessary to secure vacant possession of the property.
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
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When I found this flat, I was urgently need it. Mark was efficient for viewing the apartment with me, talked to the landlord, and sent me key information of the lease contract quickly, all in one or two days. He made things easy and simple. Also Living residential was flexible when I requested to leave out the property holdering deposit as I would pay the rent and other cost as soon as signing the contract the next day after viewing and meeting the landlord. And also Mark sent me some usefu...
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Comment on agent fees
I think it is reasonable
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
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It's a Trusted,Honest & fair agent to deal with. Highly experienced team to communicate with the customers by providing the best service....
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Oct 02,2014
Minithumbup
By:
Oct 02,2014
0 people found
this helpful
Selling my property was not easy, there were so many hold ups and the solicitor I ended up using had to be nagged every step of the way. Thank goodness then that I had Jason on the case to act as a go between chasing up everyone and pulling out all the stops to get the sale through. I chose Living Residential after a friend had a good experience buying a flat with them and I'm glad I did. Jason is sharp, hard-working and very good at his job....
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Mar 12,2014
Minithumbup
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Mar 12,2014
0 people found
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I have used Living Residential for many years. The Company manages and arranges all my buy to lets in the area. Their service is second to none and it is a great comfort that in their hands I rarely if ever have a void and can rest easy with regard to the management of that part of my business....
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Feb 20,2014
Minithumbup
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Feb 20,2014
0 people found
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We lived in the property for 6 years overall and in all that time we never had an issue with anything. The estate agent Jason managed the property on behalf of the landlord & he gave an excellent service. Any time we had a problem in the flat it was as simple as dropping him an email or call & he\'d have someone in within days to sort everything. Friendly, easy service, no issues with inventories, deposits etc at the end of tenancy; I would definitely recommend these guys to anyone looki...
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Feb 20,2014
Minithumbup
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Feb 20,2014
0 people found
this helpful
Living Residential¯Â»Â¿ Is the most wonderful estate agency. Personable and professional with the most delightful team to work with. HIGHLY reccomend...
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Dec 02,2013
Minithumbup
By:
Dec 02,2013
0 people found
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We had an excellent experience with this company. Jason was so supportive of us during a problem with one of the tenants. He was nothing but professional in his handling of our deposit and of the situation with the tenant (including his overbearing parents). He gave us time to sort the situation out so that we didn\'t have to move out and he was encouraging and checked in with us regularly. We really appreciated his concern for us and our living situation and all was resolved thanks to his patie...
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May 27,2013
Minithumbdown
By:
May 27,2013
4 people found
this helpful
Terribly disappointed with the service we received from Living Residential. Misleading information provided when viewing the property, which has led to numerous problems and negotiations with the landlord ever since (i.e. for over a year now). Jason, despite being the director, appears to be one of the most incompetent estate agents I have ever come across - attempting to re-negotiate our renewal after the renewal date has already passed, not replying to urgent emails, not passing on information...
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Feb 21,2013
Minithumbdown
By:
Feb 21,2013
4 people found
this helpful
will never recommend, had to fight to get a part of the deposit, was unfairly deducted, lot of hassle before moving in and after moving out...
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Jul 26,2012
Minithumbup
By:
Jul 26,2012
1 people found
this helpful
Mark has been very helpful and always dealt with every request immediately. In cases where he was unable to get things sorted by the landlord he took the responsibility and solved the problem so it could be dealt with quickly and I didn\'t have to wait. Mark is very polite and efficient and not pushy or overbearing which is a rarity....
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Jul 09,2012
Minithumbup
By:
Jul 09,2012
1 people found
this helpful
I have been using living residential for quite a few years. They not only assisted in renting out my property on several occasions but, they also help manage my property. I have found them to be quite responsive whenever there have been any queries, getting back to me in a timely manner. They have also always very successfully found me a tenant in a very timely manner. All in all i would recommend their services to anybody else....
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Jul 04,2012
Minithumbup
By:
Jul 04,2012
1 people found
this helpful
Living Residential have been efficient, helpful and friendly from the outset. A damage from a leak from the flat above was repaired promptly, with reputable tradesmen used to undertake the work. Living Residential come highly recommended....
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Jul 03,2012
Minithumbup
By:
Jul 03,2012
0 people found
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Found Living Residential to be professional and trustworthy. They managed to secure a great tenant and at a great rental price. The whole process was straight forward and stress free. Would recommend Living Residential to anyone who is looking to rent out their property....
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Jul 03,2012
Minithumbup
By:
Jul 03,2012
0 people found
this helpful
The agent did his job regarding the paper work before moving in....
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Jul 02,2012
Minithumbup
By:
Jul 02,2012
0 people found
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I have found Ramona and Jason to be both professional and helpful. They were supportive when we moved in and supplied us with the extra cupboard we needed. They have responded to our requests for maintenance assistance with regard to light switches, microwave oven and the leak in the bathroom that impacted on our neighbours, although the latter did take 6 months to resolve. I was a little disappointed that the rent went up so much last year considering our regular, reliable payments and the cu...
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Jun 29,2012
Minithumbup
By:
Jun 29,2012
0 people found
this helpful
Very efficient agency with knowledgeable staff. Kept us up to speed with all developments as they occurred. They made the purchase easy with the minimum of stress. A pleasure to deal with....
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Jun 26,2012
Minithumbup
By:
Jun 26,2012
0 people found
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Mark was always very approachable and had a friendly manner in dealing with issues. Efficient and understanding. Would use this agent in future....
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Jun 26,2012
Minithumbup
By:
Jun 26,2012
0 people found
this helpful
The service was comprehensive, excellent across the board! I would not hesitate recommending Jason or his team to anyone looking for great service and a good deal....
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Jun 25,2012
Minithumbup
By:
Jun 25,2012
0 people found
this helpful
Renting a property managed by Living Residential is a pleasant experience. Another reviewer summed it up perfectly - they are generally very helpful, responsive and are otherwise unobtrusive. Ideal really....
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Jun 19,2012
Minithumbup
By:
Jun 19,2012
0 people found
this helpful
Really excellent service over many years. Always finds quality tenants and checks them out thoroughly. Always on hand to give help and support on the rare times problems may arise. We have three rental properties and now use Living Residential as our first choice agent....
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Jun 18,2012
Minithumbup
By:
Jun 18,2012
0 people found
this helpful
We as tenants are very happy with this agency. When we have a query they always answer our emails on the same day and if they are not in the office when we are calling they call back, also on the same day. All questions were answered properly and they try to find a solution for all our problems regarding our flat. They are always very friendly and nice. We can recomment Living Residential to everybody who is going to move to London. Amongst lots of agency we contacted they are definitely the b...
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Jun 18,2012
Minithumbup
By:
Jun 18,2012
0 people found
this helpful
I\'ve been using Living Residential for over 11 years, and the service they have provided thoughout that time has been first class and efficient....
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Jun 18,2012
Minithumbup
By:
Jun 18,2012
0 people found
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The agent was not in my area but managed to sell my 2 bed flat in Elstree before the local agents I found the whole process dealt with in a very professional manner and would not hesitate to recommend them to any prospective seller and will defiantly use them in the future....
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Areas covered
  • NW6
  • Watford
  • NW2
  • Radlett
  • NW3
  • Borehamwood
  • NW8
  • NW1
  • NW4
  • NW5
  • NW7
  • W1
  • W2

NALS TPOS TDS SAGEagent The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 17 3 2 0 2 0 1 1

Job vacancies

Please see a list of jobs available

Agent Fees

Selling commissions

Sole Agency 0.85% plus vat
Multiple Agency 1.75% plus vat

Letting Fees
Sole agency let only 7.5% plus Vat
Multiple Agency let only 8.5% plus Vat
Management fee 4% plus vat
Last updated at 4:15 PM 17/03/2014 by Jason Werter

Complaints Procedure

We belong to the Ombudsman of Estate agents and any complaints to be emailed to the company director Jason@livingresidential.com we aim to reply within 24 hours to any complaints.
Last updated at 4:15 PM 17/03/2014 by Jason Werter

Awards won by Living Residential

Individual Branch Awards

Ramona Sebastian - no image available Ramona Sebastian
Management Department
3 reviews

About Ramona No description set View full profile
Jason Werter - no image available Jason Werter
Director/Sales Department
14 reviews

About Jason No description set View full profile
Jamie Gurvitz - no image available Jamie Gurvitz
Lettings Negotiator
1 reviews

About Jamie No description set View full profile
Mark Nappin - no image available Mark Nappin
Lettings Manager
9 reviews

About Mark No description set View full profile

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