Linley & Simpson
3.3/5, 288 reviews
57% recommended
60% sales valuation accuracy
83% sales fee satisfaction
70% lettings valuation accuracy
59% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 60% 83% £96,000 £345,000
Lettings 70% 59% £340 £1,957
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 6 120 98 5 1 5 2 7 16
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Really Poor Communication...”

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Aug 22,2020
Minithumbdown
By: 'Tom Young'
Aug 22,2020
0 people found
this helpful
I had signed an agreement prior to receiving the tenancy agreement for moving in on the 1st August. No agreement was sent, no email or call telling me there would be a delay. I rang them the day before I was due to move in ...
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“Definitely would recommend...”

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Jul 23,2020
Minithumbup
By: 'Judita'
Jul 23,2020
0 people found
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I would definitely recommend Linley and Simpson Leeds city centre . Fantastic costumer service by Karen with beautiful blond hair ! She is very polite and honest . Knows how to deal with costumers . Also very helpful !...
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“Until very recently we have been very satisfi......”

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Jul 23,2020
Minithumbdown
By: 'Catherine Colless'
Jul 23,2020
1 people found
this helpful
Until very recently we have been very satisfied with Linley and Simpson and have been long term clients as landlords. However recently they have been ramping up additional selling of income protection insurance etc. They are doing in the name of the Corona situation. It's ...
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By: Cathy Colless
Jul 31, 2020
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Leon, As I said respectful recommendations and information about income protection insurance would have been welcome. I understand the current situation. This was not how the insurance was sold, I had expressed no interest or wish in purchasing an income protection insurance policy . However out of the blue I received a policy in my name (screenshot attached). The emailed contain absolutely no information about the cost of the insurance. The policy was sent to me from a doonotreply ...

“I can highly recommend Linley and Simpson, Do......”

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Jun 11,2020
Minithumbup
By: 'Mrs Dalton'
Jun 11,2020
0 people found
this helpful
I can highly recommend Linley and Simpson, Dock Street branch, Leeds. Both Liam and Graham were really proactive when my son needed to find a rented flat . Liam was extremely helpful when I initially contacted the branch and quickly sought the advice from Graham, the ...
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“Rarely answer the phone, rude in emails, gene......”

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Jun 02,2020
Minithumbdown
By: 'Brian Storm'
Jun 02,2020
3 people found
this helpful
Rarely answer the phone, rude in emails, generally unhelpful. The tone of their communications is not what one would expect as a customer, outright rude or condescending at times. I specifically avoided this Estate agent due to poor reviews, but they acquired the agency I ...
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“Linley and Simpson, Dock Street, Leeds have g......”

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May 30,2020
Minithumbup
By: 'Rosemary Nadin-Pummell'
May 30,2020
0 people found
this helpful
Linley and Simpson, Dock Street, Leeds have guided me successfully through the purchase of a fabulous city centre studio apartment. From January until the end of May the staff have been efficient and professional. The restrictions and challenges of the coronavirus pandemic have been dealt ...
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“Tenancy Renewal...”

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Apr 28,2020
Minithumbup
By: 'Antony Atlee'
Apr 28,2020
0 people found
this helpful
My partner and I rent our flat in York and during our renewal process the staff at Linley and Simpson have been fantastic in helping us through the process during the difficulty or the Covid-19 lockdown. The renewal agent Emma has been brilliant in keeping ...
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“Hassle- free services. Viewing agent was ver......”

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Mar 04,2020
Minithumbup
By: 'Azumi Ikenna-Ononugbo'
Mar 04,2020
0 people found
this helpful
Hassle- free services. Viewing agent was very helpful and supportive and final paper work was superb with all concerns adequately addressed....
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“Worst letting agents I've ever used!!...”

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Feb 22,2020
Minithumbdown
By: 'Luke Caudwell'
Feb 22,2020
3 people found
this helpful
Worst letting agents I've ever used. Had problems moving in (replacing an existing housemate) no paperwork was drawn up, I wasn't told who to pay rent to, how the deposit would work, then emails/calls went ignored. We've reported about 6 maintenance problems since living here ...
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“lost whole set of keys...”

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Nov 26,2019
Minithumbdown
By: 'brionyrachel@gmail.com'
Nov 26,2019
1 people found
this helpful
Dissatisfied on the day of completion. Linley and Simpson LOST the whole set of house keys which delayed removals and move in. A lock change was arranged but I had to keep chasing the office for updates and more information. This was completed but I ...
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“Spot on great service. Smooth transition. Ver......”

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Nov 24,2019
Minithumbup
By: 'Kiel Hullock'
Nov 24,2019
0 people found
this helpful
Spot on great service. Smooth transition. Very well presented company. Friendly and accommodating staff Very impressed overall with everything. Brilliant allround...
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“One star is a compliment. Incompetent. Blase. Procedures and the ......”

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Nov 14,2019
Minithumbdown
By: 'D'
Nov 14,2019
1 people found
this helpful
One star is a compliment. Incompetent. Blase. Procedures and the understanding of them would help them greatly. They enjoying wasting peoples time and money due to their incompetence. They are rude and lie. An experience never to be repeated. Dont bother with them....
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“Casey is fantastic asset to the company, extr......”

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Nov 07,2019
Minithumbup
By: 'Monika kludka'
Nov 07,2019
0 people found
this helpful
Casey is fantastic asset to the company, extremely professional, excellent customer service, thank you so much from Kev & Mon. You are a superstar...
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“I have recently rented a property in York usi......”

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Nov 05,2019
Minithumbup
By: 'Nicola Phillips'
Nov 05,2019
0 people found
this helpful
I have recently rented a property in York using Linley and Simpson and I have to say that the service and professionalism I received was second to none. As we all know, moving house is a particularly stressful time. So when the member of staff (...
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“That was very nice and straight forward , ver......”

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Nov 05,2019
Minithumbup
By: 'Madhusudan'
Nov 05,2019
0 people found
this helpful
That was very nice and straight forward , very professional approach. Rik made my search journey easy and bliss full....
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“Extremely rude staff members, arrogant, unpro......”

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Oct 28,2019
Minithumbdown
By: 'Julie anderson'
Oct 28,2019
2 people found
this helpful
Extremely rude staff members, arrogant, unprofessional. The worst customer service I've ever experienced in my life. I would not recommend them to anyone. If director doesn't care to train the staff members they will be always rude to customers. No other agency in Leeds have ...
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By: Lucy
Oct 28, 2019
View all comments (1)
Good morning Julie. Thank you for taking the time to provide your feedback. I'm really sorry that you have been unhappy with elements of our service. We take such feedback very seriously and we would like to respond properly but we can’t find any record of your name on our database. If you email our Lettings Manager- LaurenS@linleyandsimpson.co.uk, she will come back to you. Lucy ...

“I couldn't give 0 Worst experience everSp......”

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Oct 09,2019
Minithumbdown
By: 'Dany'
Oct 09,2019
4 people found
this helpful
I couldn't give 0 Worst experience ever Specially with Milly at Leeds branch Has not clue what she's doing there. They need to look a bit more about employing the Wright staff....
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By: Lucy
Oct 11, 2019
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Hi Dany, thank you for taking the time to provide your feedback. We believe that we have resolved your queries via email, but if you have any further thoughts or comments please email them to Lisa Dennett at lisa.dennett@linleyandsimpson.co.uk ...

“Dear Linley and SimpsonA few days ago I had ......”

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Oct 08,2019
Minithumbup
By: 'Panagiotis Alexopoulos'
Oct 08,2019
0 people found
this helpful
Dear Linley and Simpson A few days ago I had the opportunity to rent a house through your agency. Rik Mandalia was the man that helped me to find the proper house for my family. I would like to mention that Rik Mandalia is the ...
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“very unprofessional service...”

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Sep 27,2019
Minithumbdown
By: 'basak'
Sep 27,2019
2 people found
this helpful
me and my partner wanted to rent a property through Linley and Simpson, and one of the agent’s attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for ...
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“I am so pleased to have changed our managemen......”

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Sep 25,2019
Minithumbup
By: 'Anne-Marie Stenson'
Sep 25,2019
0 people found
this helpful
I am so pleased to have changed our management agent to Morgan's. Everyone we have dealt with have been totally professional and approachable. Thanks especially to Sarah and Rebecca. We now have two properties fully managed by this expert team and would totally recommend to ...
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“DO NOT EVEN THINK ABOUT USING THIS LETTING AG......”

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Sep 23,2019
Minithumbdown
By: 'Adrian Brook'
Sep 23,2019
2 people found
this helpful
DO NOT EVEN THINK ABOUT USING THIS LETTING AGENCY. I moved into a property with Linley and Simpson in March 2019. The existing boiler was faulty and it took them 10 weeks to fix leaving me with no heating or hot water for this period of time ...
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“Amazing experience with Morgans! Special thanks to Matthew for his support!...”

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Sep 05,2019
Minithumbdown
By: 'Mohammed Khan'
Sep 05,2019
0 people found
this helpful
My experience with Morgan city living has been amazing especially my property agent Matthew Kendrick has been amazingly support in terms of any queries i have about my property or arranging a handyman, he is always there to help in any way he can which ...
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“Good central Leeds agency...”

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Aug 24,2019
Minithumbup
By: 'Dr Shaw'
Aug 24,2019
0 people found
this helpful
I had a good experience with Morgan's. The property manager, Lydia Craig, was very friendly and professional and when issues arose got them sorted promptly. Renting through Morgan's was very easy. When I initially viewed properties with them, I felt like they really understood what ...
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“I cannot speak high enough of Casey Grieveson......”

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Aug 02,2019
Minithumbdown
By: 'Hossein Miraftabi'
Aug 02,2019
0 people found
this helpful
I cannot speak high enough of Casey Grieveson at Morgan City Living. Throughout the period I was looking for a property, she was very informative and kept me up-to-date about the best properties available on the market. Without her help I couldn't even image to ...
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“My experience of flat viewing/ contract signing/ communication during tenancy ......”

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Jul 31,2019
Minithumbup
By: 'Li Z'
Jul 31,2019
0 people found
this helpful
My experience of flat viewing/ contract signing/ communication during tenancy is very positive. Emails I sent are replied with good level of details in a good time scale. Very professional. Special thanks to Lydia Craig :)...
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“Rented a property from this agency , poorly m......”

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Jul 26,2019
Minithumbdown
By: 'Imran'
Jul 26,2019
1 people found
this helpful
Rented a property from this agency , poorly managed overpriced property. They forced me to take Homelet insurance in particular and said 'they cannot proceed without it'. At the end of tenancy gave exhorbitant quotes for elementary cleaning and repairs to the property despite it being ...
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“Good reactivity of the letting agency. good s......”

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Jul 16,2019
Minithumbup
By: 'Marc'
Jul 16,2019
0 people found
this helpful
Good reactivity of the letting agency. good service, the place fit to my needs, thanks. Also Lydia has been really helpful the first days when i needed some details....
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“Superb letting experience!...”

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Jul 13,2019
Minithumbup
By: 'Antonio Díaz'
Jul 13,2019
0 people found
this helpful
Morgans City Living has provided me with a great letting experience. Lydia Craig has been very supportive and she is always keen to help and to answer any query you might have rapidly and effectively . I would not hesitate at all in recommending their services ....
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“Very grateful to James Pearson who has shown ......”

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Jul 12,2019
Minithumbup
By: 'Helen Fraser'
Jul 12,2019
0 people found
this helpful
Very grateful to James Pearson who has shown patience and efficiency in our selling process. Very impressed with his professionalism throughout the process and all the members of the Morgans team I have met thus far. Thank you....
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“Very efficient and Lydia was always on hand t......”

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Jul 10,2019
Minithumbup
By: 'Jodie Wallace'
Jul 10,2019
0 people found
this helpful
Very efficient and Lydia was always on hand to sort any issues, she’s very professional and that’s why my review is 5*s...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 12:34 PM 23/05/2012 by vc

Awards won by Linley & Simpson

Individual Branch Awards

Leeds, LS8


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