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Linley & Simpson



Properties for Sale
Properties to Rent

“Refurb...”

Feb 12,2019
Minithumbup
By: 'happyclient'
Feb 12,2019
0 people found
this helpful
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails ...
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Comment on agent fees
As I would expect
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“Very helpful and quick communication...”

Feb 11,2019
Minithumbup
By: 'Matt'
Feb 11,2019
0 people found
this helpful
I bought 38 Balfour Street and Tom Helsby was helping me out. I had a few things that I needed help with before we completed and Tom was very helpful and his communication was quick. House is great and as described in the brochure. Thank you....
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Comment on agent fees
good as buyers don’t pay agent fees :)
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“Absolute Unprofessional Farce...”

Jan 09,2019
Minithumbdown
By: 'MrWUk'
Jan 09,2019
0 people found
this helpful
Two tenants on a 12 month rental contract. One tenant was leaving to be replaced immediately with a friend. Linley & Simpson refused to handle any deposit transactions and instructed us to agree upon the state of the apartment between ourselves, and the new tenant to pay ...
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Comment on agent fees
Pricey like most agents
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“10/10...”

Jan 03,2019
Minithumbup
By: 'Laila and Isaac'
Jan 03,2019
0 people found
this helpful
Rik was extremely helpful and went above and beyond to ensure we found somewhere that really suited us and somewhere we could live happily rather than pushing us into a quick sale for his own benefit and ease. He genuinely cares about his clients which ...
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Comment on agent fees
Good
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“Best state agency in York...”

Dec 21,2018
Minithumbup
By: 'MoontranLtd'
Dec 21,2018
0 people found
this helpful
I can say thi is one of the best state agency in York. I rent the first property with this agency 4 years ago, their services are always amazing, they are always willing to help every thing we asked and one special thing is the deposit ...
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Comment on agent fees
Helpful staff, deposit has been returned fast and responsible
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“Friendly and approachable...”

Dec 15,2018
Minithumbup
By: 'Janet'
Dec 15,2018
0 people found
this helpful
Jane was very friendly when we met at the property. It is unfortunate that the property wasnt quite what we were looking for but Jane was understanding and wasnt pushy at all :). Hopefully she can help us find something....
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“Sale & Rental of 7 Micklethwaite Stables, Wetherby...”

Dec 13,2018
Minithumbup
By: 'Terry Matterson'
Dec 13,2018
0 people found
this helpful
I have dealt with Steve & Peter for the last 7 years initially as rental agents for the above property. Always very professional & didn't have any issues in that time. I highly recommend if you are looking for quality rental agents. Recently having used Linley & Simpson as ...
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“Excellent service & comminication...”

Dec 06,2018
Minithumbup
By: 'Liz Wildey'
Dec 06,2018
0 people found
this helpful
From the beginning of my rental journey Holly has been there to guide me through the process. She has patience & excellent communication skills. Any query or question is answered promptly. She is a tremendous asset to the firm. Cannot rate her highly enough...
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Comment on agent fees
Reasonable for the service you receive.
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“The best property agent experience so far...”

Dec 03,2018
Minithumbup
By: 'Mark A'
Dec 03,2018
0 people found
this helpful
I viewed a number of properties with Rik - after our first viewing, he quickly sought to establish what I was looking for and anticipated what I might like and, more importantly, what I would not like - and saved me considerable time in the ...
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Comment on agent fees
Reasonable.
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“Plane Tree...”

Nov 22,2018
Minithumbup
By: 'Sammy'
Nov 22,2018
0 people found
this helpful
Rik was very helpful and went above and beyond to help me find the right property. It was the best experience I have had so far in trying to rent a property with an agency, would highly recommend Him and Linley & Simpson to others....
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Comment on agent fees
Good
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“A very satisfied client...”

Oct 22,2018
Minithumbup
By: 'PB'
Oct 22,2018
0 people found
this helpful
Tara showed us the property on our first viewing. She was professional and friendly, with a thorough knowledge of the property. The advice she gave us was probably an important factor in helping us to secure the house. Since we took over the tenancy, Tara ...
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Comment on agent fees
I am unfamiliar with Agents so I would not like to comment on the fees, although the fact we secured the property made them seem good value.
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“Brilliant customer care...”

Oct 19,2018
Minithumbup
By: 'Ruth'
Oct 19,2018
0 people found
this helpful
I can't recommend this branch highly enough. My move was very rushed and they went above and beyond to make it go smoothly for me. I've been here 3 months now and they are always at the end of the phone with any concerns I have ...
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Comment on agent fees
Good
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“Tennant Feedback...”

Oct 01,2018
Minithumbup
By: 'Lake View Court Tennant'
Oct 01,2018
0 people found
this helpful
Hi I cannot stress how professional, helpful and consistent in excellent service both Rik and Lottie were throughout the process of finding and executing a tenancy agreement. Returning calls promptly, providing accurate and up-to-date information. They stood out from their competitors with whom I had ...
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“Very nice experience...”

Sep 27,2018
Minithumbup
By: 'Mr. A'
Sep 27,2018
0 people found
this helpful
Jon and Rick helped in a non persuasive way 👍 And I'd recommend them to anyone who wants to rent a place....
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“Understanding my requirements and matching me with the best available options.......”

Sep 27,2018
Minithumbup
By: 'Manoj Varma'
Sep 27,2018
0 people found
this helpful
I would give Linley& Simpson top marks for understanding my requirements and offering me the best available options...I would like to especially mention Rik Mandalia for being patient and showing me many properties and guiding me thru the process and finally getting me a ...
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Comment on agent fees
Good
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“Criminal...”

Sep 19,2018
Minithumbdown
By: 'DO NOT USE L&S'
Sep 19,2018
0 people found
this helpful
Absolutely awful, from start to finish. I cannot believe the lack of customer service, total disregard for humanity and the daylight robbery. They were non-existent on emails, in branch they are all so rude (I have never know anything like it) and charge £120 to check ...
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Comment on agent fees
Ridiculous. £60 to change a date in a document, £120 to walk around the tiny one bed flat for 10 mins. It's a joke.
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“Agent never showed up...”

Sep 19,2018
Minithumbdown
By: 'Teo'
Sep 19,2018
0 people found
this helpful
Waited for them for 30 minutes in front of the property to view, the agent never showed up. Called them after waiting for 15 minutes, they claimed the agent was on their way (the office is 1 minute away from the property), a blatant lie. Zero professionalism, avoid....
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“Incompetent Agency!!...”

Aug 13,2018
Minithumbdown
By: 'Angry Costumer'
Aug 13,2018
0 people found
this helpful
I recently decided to move to Leeds and was in search of a flat to rent for me and my boyfriend. I came upon a flat of theirs on rightmove, and called the agency to have more information about this property. I was answered that ...
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“Awful customer service...”

Aug 09,2018
Minithumbdown
By: 'Silas Bijan Wahedi'
Aug 09,2018
0 people found
this helpful
I contacted this agency on Monday the 6th August to ask about viewing one flat that myself and my girlfriend liked and also any other 2 bedroom flats they have available in the city centre. I was informed by Karen on the telephone that this was ...
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“The worst letting agency I ever talked to...”

Aug 08,2018
Minithumbdown
By: 'Disappointed customer'
Aug 08,2018
0 people found
this helpful
This is the worst letting agency I ever talked to. I called them to book to view two flats, I called several times but didn't get thought. Finally when I got to talk to one lady, she took every detail of me (for their marketing ...
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“Bad experience from start to finish...”

Jul 26,2018
Minithumbdown
By: 'Thankful to be gone'
Jul 26,2018
0 people found
this helpful
Letting flats with the potential to be lovely but neglected, not well maintained but at top prices! Landlord obviously does not want to spend any money on their property and only concerned with the income. Linley & Simpson should either advise that an asset needs to ...
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Comment on agent fees
Fee in-going then £120 check out fee?? Plus "cleaning costs" of £150 for a professional clean on the carpets (note the staining mentioned upon arrival) so basically we are being charged for doing them a favour and taking the broken beds away. A wipe and a light dust charge when the property was given back cleaner than received.
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“Friendly and Professional...”

Jul 13,2018
Minithumbup
By: 'JMS'
Jul 13,2018
0 people found
this helpful
Everything was handled professionally and in a timely manner throughout the rental experience. Both Peter and Matthew are friendly agents who want to do the best for their client and the tenant. Communications were carried out efficiently and works requested in the apartment were done ...
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Comment on agent fees
Fees are average.
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“new letting...”

Jul 11,2018
Minithumbup
By: 'scotti'
Jul 11,2018
1 people found
this helpful
Perfect in every way. Great communication and low stress. Peter was a pleasure to deal with and i would be happy to recommend him....
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Comment on agent fees
ok
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“Extremely Poor...”

Jul 04,2018
Minithumbdown
By: 'Matt S'
Jul 04,2018
0 people found
this helpful
Extremely poor service. They never reply to emails (Cal & Mel) and withhold monies owed back. Currently having to take legal action to get my money back. If your a landlord I wouldn't trust them with any of your properties. They never carried out an inspection ...
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“Poor...”

Jun 21,2018
Minithumbdown
By: 'First time Let'
Jun 21,2018
0 people found
this helpful
Disinterested and unhelpful staff, not one person stood out as someone who genuinely wanted to ease any difficult situations. Often had difficult conversations over the phone with grumpy and sarcastic agents. This is my first move and dealing with them has definitely not helped my ...
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Comment on agent fees
Bad in terms of value for money
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“Unhelpful...”

Jun 15,2018
Minithumbdown
By: 'Moving up north.'
Jun 15,2018
0 people found
this helpful
While viewing houses in Leeds,( i live in Kent), tried to arrange viewings on houses with these agents but got no joy. All they want to do is open days and will not consider making allowances for people who have come a long way and ...
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Comment on agent fees
Overpriced for the service they provide.
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“To provide a flavour......”

Mar 22,2018
Minithumbdown
By: 'Name'
Mar 22,2018
2 people found
this helpful
Make sure you have everything in writing. I cannot stress this enough when dealing with this company. To provide a flavour… They are more than helpful when getting you through the door, but that is where any sense of customer service vanishes. To support previous ...
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Comment on agent fees
Average to poor.
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“We recently viewed and agreed verbally a price with the ......”

Jan 24,2018
Minithumbdown
By: 'drucker'
Jan 24,2018
2 people found
this helpful
We recently viewed and agreed verbally a price with the Estate agent for a property. We were told that our offer had been accepted and started the ball rolling for the purchase - only to be told a few days latter by the agent that ...
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“Emma came round for the valuation she was friendly professional ......”

Jan 22,2018
Minithumbup
By: 'Jimmy'
Jan 22,2018
0 people found
this helpful
Emma came round for the valuation she was friendly professional and explained all services and fees thoroughly. The office found me a tenant really quickly. I've no problems in dealing with them whatsoever. Very pleased....
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“Whilst the staff at Linley and Simpson are generally friendly ......”

Jan 16,2018
Minithumbdown
By: 'Unhappy Tenant'
Jan 16,2018
4 people found
this helpful
Whilst the staff at Linley and Simpson are generally friendly people who try to be helpful, our experience with this letting agency has not been a good one. To name a few of our grievances: - It takes an age to get a response to ...
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Comment on agent fees
Fees are in line (if extremely overpriced) with other agencies in the area, however the fees are ridiculous when the most basic and fundamental errors are made in paperwork and communication which tenants are paying for.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 5 101 77 3 1 1 1 7 13

Fees

No fees set.

Complaints Procedure

Customer Complaints Handling

Procedure

Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.

- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.

- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk

- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.

            
Last updated at 10:44 AM 22/05/2012 by vc

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16 Swinegate, Leeds LS1 4AG
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54 Street Lane, Leeds LS8 2ET
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Shipley
91 Bingley Road, Shipley BD18 4SB
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Wakefield
68 Northgate, Wakefield WF1 3AP
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Wetherby
30 North Street, Wetherby LS22 6NJ
(13)
York
2 Low Ousegate, York YO1 9QU
(22)


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