The Lime Story

As a service provider we feel the experience of our customers should be at the heart of everything we do.

The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.

Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals si
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Lime Property

The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060

Website not available

Properties for Sale
Properties to Rent

“ renting with lime... ”

Jun 07,2018
Minithumbup
By: 'us down Oban Ave'
Jun 07,2018
1 people found
this helpful
My wife and I have been renting with Lime Property for several years and have always found the service second to none having rented with other agents in the pass. We have found all the staff to be very helpful if something goes wrong and ...
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“ Years of good work... ”

Jun 06,2018
Minithumbup
By: 'Paul Sowerby'
Jun 06,2018
1 people found
this helpful
Julie has managed my properties for many years and always done a very good job, She is very thorough with her inspections and always feeds back to me when she has been to view them. If there is anyone I would want to inspect my ...
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Comment on agent fees
Good
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“ Very helpful and friendly... ”

Jun 04,2018
Minithumbup
By: 'Sue Murphy2'
Jun 04,2018
1 people found
this helpful
Every time Julie has visited us she is always very friendly and helpful.Always polite with lots of very welcome advise....
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Comment on agent fees
Good
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“ Absolute disgrace... ”

Jun 03,2018
Minithumbdown
By: 'Dotty'
Jun 03,2018
0 people found
this helpful
*.Does not comprehend or action my concerns. Intimidating and down right rude. Disability is overlooked by her as a care giver I speak with experience. She is a poor representative to the company.Failed to report major water leaks three yrs ago resulting in a ...
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Comment on agent fees
bad
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“ My experience... ”

May 15,2018
Minithumbup
By: 'Kerry'
May 15,2018
1 people found
this helpful
I have rented for the last 4.5 yrs with lime property.. they deliver top class service and nothing is too much trouble.. I would highly recommend lime property to any prospective tennant.....
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Comment on agent fees
Good fees no issues
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“ Fast efficient and professional. Understand how good communication between agents landlord and clients work. Very happy with service and simple proces... ”

May 11,2018
Minithumbup
By: 'The Lads hull'
May 11,2018
1 people found
this helpful
Always efficient and fast. Get things done and fair and able to communicate well. Always had a quick response and repairs dealt with very quick without complication....
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Comment on agent fees
Good
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“ First Rate Agents... ”

May 09,2018
Minithumbup
By: 'Helen'
May 09,2018
0 people found
this helpful
We chose to rent in the interim between selling and buying properties. Neither of us had rented before and had no idea what to expect. We found a place in a nice village that was being let by Lime Properties. The property unfortunately had many ...
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Comment on agent fees
I have no experience of rental fees, but did not find the set up costs or deposit onerous. We are receiving the deposit back in full, which we were slightly concerned about, as you can hear some horror stories, but all was handled very efficiently
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“ Excellent servjce... ”

Apr 30,2018
Minithumbup
By: 'Kelly T'
Apr 30,2018
2 people found
this helpful
Cannot fault lime property or any of the staff at all. Repairs are always done quite swiftly by professionals, would highly recommend to anyone....
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“ Tenant Service... ”

Apr 24,2018
Minithumbup
By: 'Helga'
Apr 24,2018
1 people found
this helpful
Julie has always been great at coming back to me quickly with any queries and has helped me with getting recommended contractors in for upkeep of the flat....
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“ Landlord experience... ”

Mar 27,2018
Minithumbup
By: 'Sandra Cooles'
Mar 27,2018
1 people found
this helpful
I have been with a number of letting agents in Hull and have found that Lime Property is way and above any of the other agents. They are quick to deal with any queries, sort out problems, give advice and assess different situations. They are ...
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Comment on agent fees
Good
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“ Very efficient and most helpful... ”

Mar 16,2018
Minithumbup
By: 'A most professional company'
Mar 16,2018
0 people found
this helpful
I rented an apartment through Lime Property Hull in Victoria Dock. My experience from start to finish was a very satisfactory one. Both Beth and Elaine and other staff were very responsive and aware at times. I gained a very sound impression of the entire ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'RossHull'
Mar 09,2018
0 people found
this helpful
I cannot speak highly enough of Beth with regards to her help and assistance throughout our tenancy. Patient and understanding, always quick to respond. She has been a real credit to her company and would recommend her and Lime to anyone....
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Comment on agent fees
Reasonable and realistic
Was this helpful? Yes
Feb 02,2018
Minithumbup
By: 'Dennis Waites'
Feb 02,2018
1 people found
this helpful
Lime have handled the letting of my property for many years. Their professional no nonsense approach makes sure I trust how they operate. They know the letting market 100%. Their regular inspection of my property keeps me up to date with repairs and maintenance and any ...
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Comment on agent fees
Very good competitive fees.
Was this helpful? Yes
Jan 31,2018
Minithumbup
By: 'Fiona'
Jan 31,2018
0 people found
this helpful
With previous Landlord experience but not having detailed local area knowledge of the property market of Hull and the surrounding area we contacted Lime for advice and assistance with a property that we wished to consider renting out. From our first contact with Lime we ...
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Dec 21,2017
Minithumbup
By: 'Gordon'
Dec 21,2017
1 people found
this helpful
Peace of mind. That's what you want when your property is being managed and this company always provides this assurance. They are efficient, friendly and easy to do business with. I have found very little to be critical of in my dealings with them ...
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Comment on agent fees
Perfectly reasonable fee structure.
Was this helpful? Yes
Dec 05,2017
Minithumbup
By: 'Michelle Mann'
Dec 05,2017
0 people found
this helpful
Thanks to Beth for sorting my bond out after old tenants were proving difficult. Much appreciated your efforts, Michelle Mann...
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Dec 01,2017
Minithumbup
By: 'Greg'
Dec 01,2017
0 people found
this helpful
Kim Mathews found me another great house yet again i don't need to tell her what i want she knows already she knows what her investors want and goes find them, when im ready for another i don't look any more i just ...
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Comment on agent fees
Very Reasonable and it just takes away the hassle
Was this helpful? Yes
Nov 29,2017
Minithumbup
By: 'Lamb Lettings'
Nov 29,2017
0 people found
this helpful
I became interested in property investment a few years ago and I was a complete novice. I now have a small property portfolio and Lime have helped me identify the best properties to invest in and find tenants. Kim Matthews has a wealth of knowledge ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 23,2017
Minithumbup
By: 'Em'
Nov 23,2017
0 people found
this helpful
Lime properties have been managing my property for over a year now. Beth has resolved numerous issues for me, and always responds quickly and in detail. Due to their professionalism I am planning to add a second property to their portfolio....
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Nov 22,2017
Minithumbup
By: 'MW'
Nov 22,2017
0 people found
this helpful
Lime property have looked after my properties in Hull now for nearly 10 years. They are very professional and competent. The nature of property investment means that there are always gong to be issues with tenants, maintenance, etc. whenever issues have arisen Lime have always been ...
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Nov 20,2017
Minithumbup
By: 'Tony'
Nov 20,2017
0 people found
this helpful
Have been with lime for about 6 months. I find them very helpful and positive. Always try to achieve the best for me as a landlord....
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Comment on agent fees
I find the fee's reasonable
Was this helpful? Yes
Nov 20,2017
Minithumbdown
By: 'Mark'
Nov 20,2017
0 people found
this helpful
Kim helped me find an investment property and then quickly helped to let my property out through Lime properties after I took the keys. She was proactive before, during and after the process and I now class Kim as both a new colleague and friend ...
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Comment on agent fees
Slightly higher than the competition in area but you get what you pay for.
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Courtneyhorn'
Nov 17,2017
1 people found
this helpful
We have been with lime property for over 2 years now, from day one they have been fantastic so proffesional and efficient in all aspects! Always go above and beyond to help and staff are always so polite! Really pleased with the service they offer they ...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'LandlordGeorge'
Nov 15,2017
0 people found
this helpful
Having used Lime for a couple of years now, I have always found the service excellent. They keep me informed as matters arise and don't seem to have any problems marketing and getting people in to see my property's. Highly recommended....
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Dawn'
Nov 10,2017
1 people found
this helpful
I have been letting my property out with Lime for the last 12 months and over this time have found them to be very helpful and prompt....
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Comment on agent fees
I'm happy with my current fees.
Was this helpful? Yes
Nov 09,2017
Minithumbup
By: 'Henk'
Nov 09,2017
1 people found
this helpful
Our first and hopefully only tenant in the UK. We are very satisfied by this agent. Our take-in was easy, helpful and clear. The small problems we had last years with the property have been solved accurate. We are still tenants. So I cannot say ...
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Comment on agent fees
Very Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'David Thompson'
Nov 07,2017
1 people found
this helpful
One of the best Property Agents in Hull, all the staff are very good at what they do and very helpful. I have used other agents in Hull but would not go back as I have had a very positive experience with Lime Property. Questmap ...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Dan'
Nov 02,2017
0 people found
this helpful
The team of lime property's was very helpful in everything if you had problems or questions they are the to help and was helpful Beth Clark was also very helpful with question and situations I had to discuss and helped all the way a ...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Pennie suddaby'
Nov 02,2017
1 people found
this helpful
Ive currently been with Lime 2 years; easy application to move in.Any issues ive raised have been dealt with swiftly and efficeintly with both Lime, my landlord and any maintenace company.If i move again I would choose Lime as my first choice of agent....
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Comment on agent fees
Agent fee very reasonable compared to other agents
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'DJP'
Nov 02,2017
0 people found
this helpful
As a landlord they manage everything for me and had no real major issues after 6 yrs. Keep me updated on visits and tenant contact. Only had to chase for updates or responses on a few occasions so I would recommend....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Areas covered
  • Hull
  • HU12
  • HU6
  • HU11
  • Beverley
  • HU13
  • HU7
  • East Yorkshire
  • HU8
  • HU4
  • HU9
  • HU5
  • HU10

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 15 6 0 0 0 0 2 0

Agent Fees

No fees set.
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys

Complaints Procedure

LIME PROPERTY COMPLAINTS HANDLING PROCEDURE


If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.



1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:


Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: sam@lime-property.co.uk


2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.


3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.


4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys

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