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The Lime Story

As a service provider we feel the experience of our customers should be at the heart of everything we do.

The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.

Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals si
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The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060

 
Website not available Properties for sale
Properties for rent
Nov 23,2017
Minithumbup
Beth Clark
By: 'Em'
Nov 23,2017
0 people found
this helpful
Lime properties have been managing my property for over a year now. Beth has resolved numerous issues for me, and always responds quickly and in detail. Due to their professionalism I am planning to add a second property to their portfolio....
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Was this helpful? Yes
Nov 22,2017
Minithumbup
Elaine clappison
By: 'MW'
Nov 22,2017
0 people found
this helpful
Lime property have looked after my properties in Hull now for nearly 10 years. They are very professional and competent. The nature of property investment means that there are always gong to be issues with tenants, maintenance, etc. whenever issues have arisen Lime have always been excellent at working with me to resolve them. Elaine in the maintenance dept. is always extremely helpful and will offer advice on local tradesmen where necessary. in addition to the lettings and maintenance dep...
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Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Tony'
Nov 20,2017
0 people found
this helpful
Have been with lime for about 6 months. I find them very helpful and positive. Always try to achieve the best for me as a landlord....
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Comment on agent fees
I find the fee's reasonable
Was this helpful? Yes
Nov 20,2017
Minithumbdown
Kim Matthews
By: 'Mark'
Nov 20,2017
0 people found
this helpful
Kim helped me find an investment property and then quickly helped to let my property out through Lime properties after I took the keys. She was proactive before, during and after the process and I now class Kim as both a new colleague and friend in the property community....
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Comment on agent fees
Slightly higher than the competition in area but you get what you pay for.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Julie Rosebrook
By: 'Courtneyhorn'
Nov 17,2017
0 people found
this helpful
We have been with lime property for over 2 years now, from day one they have been fantastic so proffesional and efficient in all aspects! Always go above and beyond to help and staff are always so polite! Really pleased with the service they offer they are by far the best in hull as we have rented with other estate agents who have been very poor! Couldn't fault lime at all and would 100% recommend them to everyone!...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'LandlordGeorge'
Nov 15,2017
0 people found
this helpful
Having used Lime for a couple of years now, I have always found the service excellent. They keep me informed as matters arise and don't seem to have any problems marketing and getting people in to see my property's. Highly recommended....
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Dawn'
Nov 10,2017
0 people found
this helpful
I have been letting my property out with Lime for the last 12 months and over this time have found them to be very helpful and prompt....
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Comment on agent fees
I'm happy with my current fees.
Was this helpful? Yes
Nov 09,2017
Minithumbup
By: 'Henk'
Nov 09,2017
0 people found
this helpful
Our first and hopefully only tenant in the UK. We are very satisfied by this agent. Our take-in was easy, helpful and clear. The small problems we had last years with the property have been solved accurate. We are still tenants. So I cannot say anything about the claiming of the deposit at the end of the term. Sadly other people seems to had problems with this. Hopefully we won't. I am glad we found this agent and this property!!...
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Comment on agent fees
Very Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Julie Rosebrook
By: 'David Thompson'
Nov 07,2017
0 people found
this helpful
One of the best Property Agents in Hull, all the staff are very good at what they do and very helpful. I have used other agents in Hull but would not go back as I have had a very positive experience with Lime Property. Questmap Estates....
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 02,2017
Minithumbup
Beth Clark
By: 'Dan'
Nov 02,2017
0 people found
this helpful
The team of lime property's was very helpful in everything if you had problems or questions they are the to help and was helpful Beth Clark was also very helpful with question and situations I had to discuss and helped all the way a big thank you to all for the letting of one of your properties the staff/ team of lime very good and so helpful be recommended to anyone...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 02,2017
Minithumbup
Elaine clappison
Elakne
By: 'Pennie suddaby'
Nov 02,2017
0 people found
this helpful
Ive currently been with Lime 2 years; easy application to move in.Any issues ive raised have been dealt with swiftly and efficeintly with both Lime, my landlord and any maintenace company.If i move again I would choose Lime as my first choice of agent.Keep up the good work ....
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Comment on agent fees
Agent fee very reasonable compared to other agents
Was this helpful? Yes
Nov 02,2017
Minithumbup
Julie Rosebrook
By: 'DJP'
Nov 02,2017
0 people found
this helpful
As a landlord they manage everything for me and had no real major issues after 6 yrs. Keep me updated on visits and tenant contact. Only had to chase for updates or responses on a few occasions so I would recommend....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Carlow Properties Ltd.'
Oct 30,2017
1 people found
this helpful
I have recently (2 months ago) moved to Lime Properties and wish I had done so years ago. Over the years I have lost tens of thousands of pounds through agent misappropriation, poor tenant selection, excessively long voids etc. and since the advent of universal credit things have been getting significantly worse. My last agent who had done a good job with repairs over the years and who I elevated to handle tenant appointment and control left me with a succession of tenants who were disasters, he...
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Comment on agent fees
10% !! Who can complain at this. The addition of VAT is annoying but not their fault.
Was this helpful? Yes
Oct 28,2017
Minithumbup
By: 'First time landlords..'
Oct 28,2017
0 people found
this helpful
As a first time landlord we have had a good experience so far . The staff are friendly and helpful and communication is always good....
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Comment on agent fees
Fees are the norm. As we haven't had to use Lime for any problems , Disputes etc it may seem the fees are not worth it but they have found us good tenants quickly and have done inspections regularly and it's good to know they are there if there was to be a problem.. so we think the fees are fair.
Was this helpful? Yes
Oct 27,2017
Minithumbup
Beth Clark
By: 'Hallam Lewis.'
Oct 27,2017
0 people found
this helpful
We have had to use a few different agents over the years and to be honest none of them have been brilliant. Lime, however, have been by far the best we have had, with good and friendly communication and responses, and generally all round helpful....
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Comment on agent fees
The fees are very reasonable compared to many, though I still some times resented paying so much every month when for long periods nothing was really being demanded. However I guess you are paying for peace of mind as much as anything.
Was this helpful? Yes
Oct 24,2017
Minithumbup
Beth Clark
By: 'Kwhull01'
Oct 24,2017
0 people found
this helpful
Lime property is definitely the best agency we have been with, we have been with about 4 others, unlike the others we we find repairs are done quickly and our concerns/problems are taken seriously. I feel like I can email them whenever I need to and they will get back in touch in a timely manner and try their best to help and chase things up as well as they can....
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Comment on agent fees
Good :)
Was this helpful? Yes
Oct 04,2017
Minithumbdown
By: 'VickyDock'
Oct 04,2017
0 people found
this helpful
A very big disappointment! After being a good tenant, rent has always been paid on time, kept the property in a good standard I have a problem to get the deposit back(£795). They are trying to make money for unnecessary cleaning!!Poor service, lack of communication, refused repairs at the property. Currently I've raised the dispute with deposit protection scheme! Highly do not recommend!!!...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'Isaac'
Oct 01,2017
0 people found
this helpful
An absolute disgrace. Rude and arrogant staff with little to no knowledge of the law around property rental. They don't bother to maintain the property but still insist on pointless 'inspections'. If you are a landlord please don't use this agency, unless you want to find yourself in a situation where you're financially liable for a poor decision by this agent. This agency had so many terrible 1 star Google reviews, then suddenly overnight (literally) over thirty 5...
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Was this helpful? Yes
Apr 22,2017
Minithumbdown
By: 'Tiago Pacheco'
Apr 22,2017
0 people found
this helpful
All god until the day you leave.They will make up just about any story' in order to keep your deposite.Worst agency i ever seen...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Polly'
Feb 28,2017
2 people found
this helpful
They charged £95 to clean a flat that what already clean. We have photographic evidence. And charged £55 for a drain that was reported at the beginning of the tenancy. The below shop had a refit by the same landlord and due to the building works the flat was covered in mice, reported yet again and nothing was done about it. Very unprofessional company and they will KEEP your deposit....
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Was this helpful? Yes
Feb 16,2017
Minithumbdown
By: 'Steven j'
Feb 16,2017
2 people found
this helpful
Very rude staff' abrupt and very unprofessional. Lies are the most I ever heard come out of someones mouth. If anyone ever deals with these people' make sure you keep all documentation. And keep all proof of correspondence. As I have had to' due to this companies unprofessional ways of working....
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Comment on agent fees
Bad' due to the fact they will make up just about any story' in order to keep your deposit.
Was this helpful? Yes
Aug 09,2016
Minithumbdown
By: 'JJE'
Aug 09,2016
7 people found
this helpful
By far the worst agents I have ever worked with, booking in contractors for an afternoon appointment but advising us it is the morning. They make everything as difficult as possible. They are rude and deny everything regardless of evidence. I would advise that anyone looking at a property advertised with them to look again it won't be worth the hassle....
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What agent could do to change your mind?
Their fees are in line with other agencies but they do not work for their fees, I would go elsewhere
Attached Files
Comment on agent fees
Their fees are in line with other agencies but they do not work for their fees, I would go elsewhere
Was this helpful? Yes
Areas covered
  • Hull
  • HU12
  • HU6
  • HU11
  • Beverley
  • HU13
  • HU7
  • East Yorkshire
  • HU8
  • HU4
  • HU9
  • HU5
  • HU10

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 6 5 0 0 0 0 2 0

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Agent Fees

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Last updated at 11:57 AM 02/11/2017 by Sam Humphreys

Complaints Procedure

LIME PROPERTY COMPLAINTS HANDLING PROCEDURE


If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.



1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:


Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: sam@lime-property.co.uk


2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.


3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.


4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys

Awards won by Lime Property

Individual Branch Awards

Beth Clark - upload your photo Beth Clark
4 reviews

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Elaine clappison - upload your photo Elaine clappison
2 reviews

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Elakne  - upload your photo Elakne
1 reviews

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Julie Rosebrook - upload your photo Julie Rosebrook
3 reviews

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Kim Matthews - upload your photo Kim Matthews
1 reviews

About Kim No description set View full profile

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