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    Debra Higgins
We are an independent local family run business, who are friendly and don't believe in big fancy high streets, with big fancy costs!

We are small, but that's what makes us successful. We are committed to being the best agency that our tenants and landlords have ever dealt with... and do you know what? So far, so good!

We deliver high quality rental properties suiting all budgets and situations. We pride ourselves in providing an unrivaled personal service with good communication and an o
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Bronte House, Redgate Road, Ashton in Makerfield
Ashton in Makerfield,Wigan
Lancashire
WN4 8DT
0843 289 5747/ 01942 729333

 
Website not available Properties for sale
Properties for rent
Sep 26,2014
Minithumbup
Debra Higgins
By:
Sep 26,2014
3 people found
this helpful
We cannot express our gratitude and appreciation enough for Debi and the team at Lilac Lettings. From their rapid response to our initial enquiry (accommodating a viewing on the same day), to the handing over of keys a mere few days later. The team (including landlords) acted incredibly fast under the circumstances and made the whole process a smooth operation. Debi in particular (who dealt with our move in), was very professional, knowledgeable but at the same time very welcoming and approac...
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Sep 10,2014
Minithumbup
Debra Higgins
By:
Sep 10,2014
3 people found
this helpful
We had a property on rental which we later sold, using Lilac Lettings for both. From the very start all we can say is that Lilac Lettings have been nothing less than excellent. The friendly approach when we met the two Debbies in Costco convinced us that they were right for us. Very quickly they were able to secure a new tenant who was properly vetted and who was great. Lilac also helped us to renovate the property to an excellent standard for letting, fitting new carpets and fencing at a very...
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Jul 16,2014
Minithumbup
Debra Higgins
By:
Jul 16,2014
2 people found
this helpful
We found the staff very friendly and informative. They were very thorough when going over the property. Contactable at all times answering any questions.also the application process was fast and efficient. They were very pleasant to deal with, making our move stress free. Would highly recommend as they are professional and down to earth, reliable company. Thank you...
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Comment on agent fees
After searching for several months, other agents fees were what put us off other properties. Lilac lettings fees are fair and more affordable for tenants.
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Jun 08,2014
Minithumbup
Debra Higgins
By:
Jun 08,2014
2 people found
this helpful
Myself and my husband have been tenants with lilac Lettings for just over a year. We are extremely happy with the service lilac Lettings team provide. From the first day we met the 2 debs they have been so helpful and nothing is to small or big for them to help. The service they provide is excellent. We have rented from other agents in the past and we can say by far we have never been as happy as we are with lilac as the service they provide is 110% they are honest and to the point and get ...
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Jun 06,2014
Minithumbup
Debra Higgins
By:
Jun 06,2014
1 people found
this helpful
As a new Landlord with no experience I have been impressed with the friendly but professional advice and guidance that Lilac Lettings have given me. They completed all the refurbishment work to the property quickly and efficiently at a reasonable price, while keeping me informed about progress and problems. Best of all they found me a good tenant very quickly. If you are looking for an agent I can definitely recommend them....
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May 30,2014
Minithumbup
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May 30,2014
1 people found
this helpful
Very smart and pleasant staff. Excellent communication between myself and tenants via the agency. Very professional service. Offer lots of professional guidance as I was a first time landlady. Competitive rates too. Overall, super agents and I will continue to trust and use them....
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May 24,2014
Minithumbup
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May 24,2014
1 people found
this helpful
The staff are incredibly helpful and ensure that any problems that arise as a normal part of a tenacy are addressed quickly and efficiently. Lilac Lettings treat you as an individual and do their best to ensure that you are happy. It is a pleasure to rent a property from Lilac Lettings and recommend them to both tenants and landlords....
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May 21,2014
Minithumbup
By:
May 21,2014
1 people found
this helpful
Very professional and enthusiastic agency with an excellent approach to customer and client relationships. Have shown themselves to be both capable and commited when dealing with difficult circumstances on my behalf. I am very pleased with their service. Recommended....
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Mar 31,2014
Minithumbup
Debra Higgins
By:
Mar 31,2014
1 people found
this helpful
This is the best letting agent I have ever dealt with. Debbie was lovely and very efficient. Nothing was ever to much trouble and I was kept informed with everything along the way. I would defo recommend anyone to use lilac lettings, wouldn\'t have wished for nicer people to help me move. Thank you so much Debbie and the lilac lettings team, I am now happy in my gorgeous home with your help....
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Mar 27,2014
Minithumbup
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Mar 27,2014
1 people found
this helpful
I have been a landlord in the Wigan area for six years and used as many letting agents. Lilac are by far the best, in terms of delivering a detailed, timely and personal service. The rates are very competitive and the staff are extremely helpful. There was NO time delay between my tenants. I was impressed by the speed at which Lilac marketed my propetry, with many photograhs. Also Lilac did the contract - with gurantor, inventory and carried out an exit service. Unfortunately there was a...
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Mar 25,2014
Minithumbup
Debra Higgins
By:
Mar 25,2014
1 people found
this helpful
Debbi was great, helped me with everything. I had moved from Newcastle to Warrington and it was my first time moving out as I lived with parents, she helped me through everything and even helped when I asked to leave the property early. Completely honest and down to earth. They never hid anything from me, completely open and told me how things \'went down\'. They were perfect for me and gave me all the support I needed moving into my new home. Any issues I found with my home, they got sorted str...
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Feb 07,2014
Minithumbup
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Feb 07,2014
1 people found
this helpful
Absolutely first class ,I found Lilac letting very professional in every aspect,they deal with all the problems and have a team who cover all the maintenance needed and do first class work ,...
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Oct 24,2013
Minithumbup
Debra Higgins
By:
Oct 24,2013
1 people found
this helpful
I was recommended to use Lilac Lettings by another landlord in the same block and I am so glad \\i made the call to the two Debbies! I have used several letting agences in the past and Lilac Lettings ffar surpasses them on client contact, professionalism and speed at securing new tenants. I do not think about my properties as I am confident that any problems will be resolved quickly and efficiently by the two Debbies using established tradesment at competitive prices. My tenants have also comm...
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Oct 10,2013
Minithumbup
By:
Oct 10,2013
1 people found
this helpful
We have found both Debbie\'s at Liliac Lettings fantastic. From first viewing the property to becoming tenants they have always been extremely helpful, honest, friendly and professional. Nothing is too much trouble for them, when odd handy jobs reported - these have always been dealt with. When our position changed and we found that we needed to vacate the property before full term of contract they were very understanding and have gone out of their way to help us along the way. I would h...
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Oct 03,2013
Minithumbup
By:
Oct 03,2013
1 people found
this helpful
Cannot believe the service we acquired from Lilcac lettings. We had many specific requirements ranging from needing room for two king size beds,to a rabbit hutch to a big kitchen. Within minutes of contacting lilac we had a list of prospective properties and viewings booked. Not only did they personally take us to see these houses they also went to and fro to the first house we saw three times in the same day as we wanted to be sure. We knew this was the home we wanted and so went back the next ...
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By: Debi
Oct 04, 2013
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Team Lilac understand that moving home is a life changing event for most people. We aim to make this transition run as smoothly as possible with help & advice at every step of the journey. After all a new home or indeed new start should be a happy time and we like nothing more than to know our Tenants are happy. Team Lilac must balance the needs of Tenants & Landlords alike but unlike many agents we look at every issue raised not from a profit point of view. We like to think we are fai ...
Sep 17,2013
Minithumbup
By:
Sep 17,2013
1 people found
this helpful
All the staff at Lilac are positive, friendly and professional. From the first evaluation of my property in Hindley they were great in finding a good tenant really quickly too. In the past other agency\'s I\'ve dealt with seem to forget about you and you drop off their radar as the months go by. Staff at Lilac lettings always deal with my queries and keep me up to date on all aspects of the tenancy. First class service, would recommend!...
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Sep 13,2013
Minithumbup
Debra Higgins
By:
Sep 13,2013
1 people found
this helpful
Lilac Lettings are both incredibly professional and extremely approachable. My husband and I have been impressed with every stage of the letting process. When I first emailed about setting up a viewing of a property, they phoned me in less than two hours and we had a viewing for the next day. They were always available to answer questions when we were going through the application process, and they\'ve been just as helpful now that we\'re settled into the property. Most importantly though, it\'s...
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Sep 09,2013
Minithumbup
Debra Higgins
By:
Sep 09,2013
1 people found
this helpful
Lilac lettings are a very professional and helpful company no job to small always available to answer any queries! If there\'s an issue there right on it and resolved withinin a short time scale. Deb is such a breath of fresh air makes you feel at ease as a landlord knowing your property will be well taken care of I wouldn\'t trust anyone else....
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Sep 04,2013
Minithumbup
By:
Sep 04,2013
1 people found
this helpful
Lilac lettings are professional, helpful and very friendly. They made everything easy. I have dealt with a couple of letting agents in the past and lilac lettings are by far the best and i would recommend them too anyone!!!...
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Aug 29,2013
Minithumbup
By:
Aug 29,2013
1 people found
this helpful
I have found Lilac Lettings to be a very professional company. They can be contacted at any time and they will always return my calls. My properties have always had a quick turnaround of tenants and they have all been dealt with to a very high standard. I have not hesitated to recommend them to my other friends whom are landlords and I am aware that they have already used their service. too. On occasions of having maintenance carried out at my prooperties, they have been done at very competi...
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Aug 28,2013
Minithumbup
Debra Higgins
By:
Aug 28,2013
1 people found
this helpful
We were welcomed by both Debbie\'s and were treated with a warm and friendly greeting throughout the letting process, and since we moved into the property we have been able to get things sorted quickly and without any problems, we would recommend this company to anyone who is looking to rent in this area....
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Aug 28,2013
Minithumbup
Debra Higgins
By:
Aug 28,2013
1 people found
this helpful
Extremely helpful. They made the whole process seem easy from beginning to end and were professional but very friendly. They changed my mind about letting agents and I would definitely recommend Lilac Lettings to anyone....
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Areas covered
  • WN1
  • St Helens
  • WN2
  • Warrington
  • WN3
  • Wigan
  • WN4
  • WN5
  • WN6
  • WA1
  • WA2
  • WA3
  • WA11

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Complaints Procedure

Our commitment to handling complaints

We know that sometimes things can go wrong so here at Lilac Lettings we really value your feedback. Letting us know when you are not happy with our properties or service, provides us with the opportunity to put the situation right as quickly and efficiently as possible and it also helps us to improve our service for all our customers.
Our Promise is to:
รขย€ยข Treat your complaint fairly and promptly
รขย€ยข Try to resolve complaints straight away, when you first contact us
รขย€ยข Respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
รขย€ยข Keep you informed of our progress
What Happens Next:
We will handle your complaint as quickly and thoroughly as possible. If we cannot resolve your complaint immediately, we promise to send you a written acknowledgement within three working days and will keep you informed of our progress until your complaint has been resolved. Should you have any further concerns or information relating to your complaint, please use the contact details provided on our website to contact our Customer Relations team directly, either by phone or letter, so that we can fully address your complaint.
Following the conclusion of our investigation, a written statement expressing our final view, and including any offer made, will be sent to you.
Not satisfied with our response?
We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied after you have been provided with our final response, or if fifteen working days have passed since you first raised the matter with us, you may have the option to refer the matter to The Property Ombudsman (TPO). Please note any such referral by you to The Property Ombudsman must be made within 6 months of you receiving our final view.
The Property Ombudsman Service
The role of The Property Ombudsman Service is to help settle individual disputes between consumers and businesses (who are their members) providing these services in the UK. If you contact the TPO before you receive your final response from us, or before the 15 working days have passed since you initially raised your concerns with us, the TPO will refer you back to Lilac Lettings to resolve your complaint.
Last updated at 3:08 PM 12/03/2014 by Debra Higgins

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Wigan, WN4 8DT

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