• Michelle Reeves
    Michelle Reeves
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    Jennie
Letzone Property, launched in 2002, is the much needed addition to the residential lettings & sales industry in Kent & london, and is not only backed with a wealth of experience, but also offers an unbeaten professional service with traditional values.

We are members of The Property Ombudsmen and My Deposits

7 Telscombe Close
Orpington
Kent
BR6 9RQ
02083139075

 
Dec 29,2015
Minithumbup
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Dec 29,2015
Featured Review
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Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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Dec 23,2015
Minithumbup
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Dec 23,2015
Featured Review
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Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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Dec 18,2015
Minithumbup
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Dec 18,2015
Featured Review
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This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price and took all of the hassle out of the let - very useful when you live away from the area, as we do!! Thank you so much Letzone...
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Dec 17,2015
Minithumbup
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Dec 17,2015
Featured Review
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I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very competent and responsive agent and staff, friendly, top of the process, great communication. We were so pleased with their professionalism. Really excellent service....
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Dec 16,2015
Minithumbup
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Dec 16,2015
Featured Review
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We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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Dec 29,2015
Minithumbup
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Dec 29,2015
0 people found
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Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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Was this helpful? Yes
Dec 23,2015
Minithumbup
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Dec 23,2015
0 people found
this helpful
Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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Dec 18,2015
Minithumbup
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Dec 18,2015
0 people found
this helpful
This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price and took all of the hassle out of the let - very useful when you live away from the area, as we do!! Thank you so much Letzone...
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Was this helpful? Yes
Dec 17,2015
Minithumbup
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Dec 17,2015
0 people found
this helpful
I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very competent and responsive agent and staff, friendly, top of the process, great communication. We were so pleased with their professionalism. Really excellent service....
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Was this helpful? Yes
Dec 16,2015
Minithumbup
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Dec 16,2015
0 people found
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We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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Just moved using Letzone who were the letting agent used by the landlord. Shiobhain was the agent who was very professional and proficient in sorting out all the references etc for us. Good service all round and would definitely use them again if needed....
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What agent could do to change your mind?
Good some agents charge for all sorts Letzones are simple and value for money
Comment on agent fees
Good some agents charge for all sorts Letzones are simple and value for money
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Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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I have used letzone for the past eleven years to manage a let property that I own. I have found them to be very professional in all of the dealings I have had with them during this time....
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Sep 18,2015
Minithumbup
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Sep 18,2015
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Michelle was a great help when I looking for a flat. She was really helpful during the viewing, answered all my questions and put a good word in for me with the landlord which helped me secure the flat. During the reference process there were a few delays caused by my previous letting agent but Michelle was really patient and helped me to ensure that that provided all the info - going above and beyond in contacting my old agency directly when I was struggling to get the required docs. Overall a ...
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Aug 24,2015
Minithumbup
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Aug 24,2015
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I have been very happy with Letzone, Michelle has always been very friendly and approachable, Michelle has made herself available at all times. I would fully recommend using Letzone Thanks Jason...
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Aug 19,2015
Minithumbup
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Aug 19,2015
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Michelle at Letzone was most helpful in every aspect of guiding me through the process of letting an apartment which suited my needs. I was impressed with the swiftness and efficiency of viewing, form filling,and communication by telephone and internet. I would recommend letzone to potential tenants seeking accommodation and would use the company again in the future should the need arise....
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Aug 19,2015
Minithumbup
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Aug 19,2015
0 people found
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We used Letzone for the first time 2014 and we only have a very good experience dealing with them. The low agency fees and that they get back to you quickly makes moving a lot less stressful. I recommend them and would definitely use their services again. A big thumbs up!...
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Comment on agent fees
Great! Low fees.
Was this helpful? Yes
Aug 18,2015
Minithumbup
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Aug 18,2015
0 people found
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We live in a rented flat already two years. In throughout the rental process, Michelle was very helpful. During this period several times I asked her to various documents and always she quickly and without any problems to send us the necessary documents. We are satisfied with their services....
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Aug 18,2015
Minithumbup
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Aug 18,2015
0 people found
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Michelle was very very nice to me .. Listened to my concerns and made sure they were past to landlord .. Gave landlord good reviews of me too which helped in getting the flat . Which helped .. I will surely be looking forward to working with let's one again...
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Aug 18,2015
Minithumbup
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Aug 18,2015
1 people found
this helpful
Michelle Reeves was very helpful with helping us get this property. We're very pleased and happy with everything that she and Jennie helped us with, Very quick in replying to emails and any issues we had were dealt With very very quickly .... Very impressed with them both ......
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Aug 12,2015
Minithumbdown
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Aug 12,2015
2 people found
this helpful
We organised to see a property with LetZone, after waiting outside for 20mins for the estate agent to show up we decided to call the agency and ask if Michelle, the estate agent we'd been speaking to was on her way. When we gave them the address they promptly HUNG UP ON US! We called back several times but it went strait to answer phone. After contacting another agency that the same property was listed with, they informed us that the property was in fact under offer and had been take off the ...
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Apr 21,2015
Minithumbup
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Apr 21,2015
0 people found
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We are renting out a house in Orpington and Letzone were recommend by a good friend. Very professional, reliable and thorough service. Michelle is very personable and friendly but it is backed with great knowledge and experience of the business. I'd happily recommend Letzone to Landlords for all of the reasons above....
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What agent could do to change your mind?
Fair and reasonable.
Comment on agent fees
Fair and reasonable.
Was this helpful? Yes
Apr 21,2015
Minithumbup
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Apr 21,2015
0 people found
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Michelle and Rob have been very helpful during the process of letting the place. The tenant have been found very quickly and process has been very well handled. Thanks you to both of you!...
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Apr 21,2015
Minithumbup
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Apr 21,2015
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My flat and I recently moved to a new house and began working with Letzone as a company and we could not be happier. As an agent they have done everything required with efficiency and speed. Everyone I have met from the company is eager to help and approachable (unlike other agents) which made our house moving experience that little bit less stressful. All the house checks and inventory were conducted to a high standard and we are extremely happy to have joined them. I could not recommend them e...
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Apr 07,2015
Minithumbup
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Apr 07,2015
0 people found
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Absolutely stellar service. I would never consider using anyone else to let my properties. Michelle and the team are always highly available, and have always achieved great rental rates and done so quickly on both of my rental properties!...
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Apr 06,2015
Minithumbup
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Apr 06,2015
0 people found
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We were in a hurry to find somewhere. Michelle met us on Friday evening for a viewing and agreed terms that evening. By Tuesday all the documentation was complete. The check in was thorough, and we have found the team nothing but helpful....
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Apr 03,2015
Minithumbup
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Apr 03,2015
0 people found
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Michelle is very pleasant and thorough person. She went through paperwork carefully, explained her services in details. The property was marketed quickly and tenants were found in no time. Michelle coordinated necessary repairs requested by the tenants quickly and efficiently, providing regular updates....
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Mar 31,2015
Minithumbup
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Mar 31,2015
2 people found
this helpful
Michelle was very very pleasant and helpful when dealing with the property . Our credit references etc went through very quickly! Asked loads of questions but wasn't made to feel I was a nuisance ... Would highly recommend Letzone to friends etc... Rob showed us around property and let us take our time and also was very helpful. Thankyou to you all for your help and support .....
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Mar 31,2015
Minithumbup
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Mar 31,2015
0 people found
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I'm very happy of the service which provide letzone. They are also very friendly and nice people which is nice to communicate...
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Mar 31,2015
Minithumbup
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Mar 31,2015
0 people found
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I've dealt with Letzone for over 10 years and they've consistently provided a good service. They are particularly good in responding promptly to communication and making me aware of issues that need addressing (e.g. renewal of safety certificates, etc). Their fees are also very competitive....
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Comment on agent fees
Competitive
Was this helpful? Yes
Mar 31,2015
Minithumbup
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Mar 31,2015
0 people found
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I was travelling when the previous tenants submitted their notice of leave and was unable to get to the property. In the end this did not matter at all as Michelle and her team quickly found new tenants, conducted the transfer between tenants, identified some work that needed to be done on the property and provided me with a reasonable quote. The Letzone charges are incredibly reasonable for the amount of (quality) service that they provide. I was really impressed and would not hesitate to use L...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 03,2015
Minithumbup
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Mar 03,2015
0 people found
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Letzone are a local firm, but long-established. They provide a personal and professional service, and take care with attention to detail. I have used Letzone before, in my role as a landlord, and would not hesitate to use their services again....
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Mar 02,2015
Minithumbup
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Mar 02,2015
0 people found
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Friendly, professional, reliable service. Extremely impressed after they have sorted out a few minor glitches at the property. Emails always answered promptly and queries taken seriously. A professional move in service with clear documentation. I would recommend....
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Feb 27,2015
Minithumbup
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Feb 27,2015
0 people found
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We were really impressed with Michelle and Letzone, when hunting for and signing up for our new house. She was extremely helpful and professional, always getting back in touch quickly and answering any questions we had - much more professional than other letting agents I have rented properties from before. Many thanks!...
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Jan 14,2015
Minithumbup
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Jan 14,2015
0 people found
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Excellent service from initial visit to tenancy agreement signing and move-in. Very professional for a small company. Would recommend highly....
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Comment on agent fees
competitive
Was this helpful? Yes
Oct 26,2014
Minithumbup
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Oct 26,2014
0 people found
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Very impressed with Letzone renting our property. Details were posted on various websites very quickly, Always provided feedback on viewings and found tenant promtly. Checks done straight away and the tenant moved in a few days later. Excellent service and would certainly recommend....
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Comment on agent fees
Fees very competitive
Was this helpful? Yes
Areas covered
  • BR1
  • SE9
  • SE12
  • SE10
  • BR2
  • SE11
  • BR3
  • BR4
  • BR5
  • BR6
  • BR7
  • SE6
  • SE7

TPOS


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From Landlords From Tenants From Vendors From Buyers Other
39 0 34 0 0 0 0 0 0 1

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Last updated at 1:56 PM 12/08/2016 by Michelle

Complaints Procedure

CUSTOMER COMPLAINTS PROCEDURE


Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-

** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-

4 Holmbury Park
Bromley
Kent
BR1 2QS

** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A reply will be sent to you within ten working days of receipt of the letter.


** If you feel that your grievance has not been satisfactorily addressed please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty one working days. This will conclude our internal complaints handling procedures. If you remain unhappy with our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk .
Last updated at 1:56 PM 12/08/2016 by Michelle
Michelle Reeves Michelle Reeves
Director
53 reviews

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