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    Richard Candy
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    Madga Furman
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    Susan Furber
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    Jacqui Maxwell
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    Alex Curran
Lettings R Us Ltd is an independent letting agent and solely concentrates on lettings.

8 Harris Close
Frome
Somerset
BA11 5JY
01373 454188

 
Website not available

Properties for sale
Properties for rent
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Excellent service, very understanding and helpful in every aspect even when I terminated my tenancy early. Kept me informed and up to date with phone calls and emails. Many thanks....
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Comment on agent fees
Good in comparison with other agents in the area
Was this helpful? Yes
By: Lettings R Us
Sep 22, 2016
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Thank you for your review. We aim to be understanding when circumstances change and try to re let the property very quickly for you. I wish you well for the future.....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
Rented a cracking two bed flat in Westbury for over 3 years through Lettings R Us, very professional, regular inspections giving both the landlord and the tenant opportunity to highlight any problems. Fees were fair, and no problems on exit and return of full deposit and overpayment of last months rent paid back swiftly. Would certainly rent through them again....
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Comment on agent fees
good
Was this helpful? Yes
By: Lettings R Us
Aug 25, 2016
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Thank you for your review. We do give deposits back providing the property has been looked after and no rent arrears. In your case we processed this swiftly as you were an upstanding tenant. We also processed your overlap of rent back to you as soon as the tenant moved into the property. We wish you well in your new property and if you require our services again then please come back to us.....
Aug 22,2016
Minithumbdown
By:
Aug 22,2016
0 people found
this helpful
I am absolutely disgusted with the service I have received when trying to rent a property through Lettings r us. They take money and say they have done a job ie. Referencing when this isn't done. They leave you hanging and give total misleading and inaccurate information and from one member of staff to the other haven't got a clue what they are doing. They mess with people's lives and treat you so bad with no reason except lining their own pockets...
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What agent could do to change your mind?
Very bad and didn't do what they should of done and I can't see they look after their tenants or landlords AVOID
Comment on agent fees
Very bad and didn't do what they should of done and I can't see they look after their tenants or landlords AVOID
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
I have just terminated my contract with Lettings R Us but if I was ever to let a propert again I would definitely go through them. High standards, always very efficient with responding to any queries and eveything was done in great time (sorting contract and moving in) Good fees and excellent customer service. Overall everything was handled professionally and to an exceptional standard, people who really care about their tenants/customers 10/10...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Aug 16, 2016
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Thank you for your comments. We do strive to give superb customer service and to answer all queries in good time. We wish you well in your new home.....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
after viewing a nice well maintained flat in Frome with Richard . the Whole process was completed within 5 working days , I have used lettings -r-us in the pasted and have always found them very easy to deal with. Fair fee's , always willing to help, prompt and polite I would say this is the best company in the area. all the background staff have always been welcoming at the office . great work guys keep it up...
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Comment on agent fees
good
Was this helpful? Yes
By: Lettings R Us
Aug 09, 2016
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Thank you for your review. We do aim to complete the credit checks swiftly and thoroughly. I am glad that we are friendly and approachable in the office. Once again we wish you the very best in your new home.....
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We were tenants with Lettings R Us for two years. They are thorough and keep high standards, responding to any problems quickly and professionally both in person (Richard) and on the phone and email (Susan). They listened to our case when the rent was due to increase and we argued it should stay the same (it did stay the same) and despite the wear and tear of 2 years living at the property they gave us our full deposit back. The regular house inspections might seem like an annoyance initially (!...
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By: Lettings R Us Ltd
Aug 04, 2016
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Thank you for your feedback. As you have stated we do the inspections for the landlord and the tenants behalf, then if you have any issues these can be picked up quickly and dealt with professionally. We are in the office to help people. I wish you well in your new property.....
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
All staff members I have dealt with have been helpful, firstly with finding me a property, dealing with problems that arose during that tenancy, and subsequently checking me out of that property into a second tenancy later ....
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Comment on agent fees
competitive
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By: Lettings R Us
Jul 13, 2016
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Thank you for your review. I am glad that you have had a great tenancy with any issues resolved and wish you well in your new property.....
Jul 10,2016
Minithumbdown
By:
Jul 10,2016
0 people found
this helpful
Disgusting service, I've being a tenant of theirs for nearly 12 months, and for me they broke the main rule of letting agents, not giving notice to show someone around the property and then asking 15 mins before entering and being told NO obviously as not enough notice to ensure property clean and tidy when both of us work, and then still carrying on to show the people around, fortunately they managed to leave a few lights on so we knew they had being. Rude, arrogant, ignorant company, only use ...
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What agent could do to change your mind?
Ok
Comment on agent fees
Ok
Was this helpful? Yes
By: Lettings R Us Ltd
Jul 13, 2016
View all comments (1)
I was sorry to hear that you did not get the text message with regards to the viewing and Richard was already at the property when you said that we could not enter the property. This has never happened before and we will make sure that this does not happen again.....
Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Both Alex and Richard were always very helpful! I didn't experience any problems at all, everything was always promptly sorted or answered. Very helpful staff and very good letting agency...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Jun 23, 2016
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Thank you for your review. I am happy that you felt that both Richard, Alex and the staff in the office were helpful and all of your queries answered.....
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
Alex and Richard have been a pleasure from the moment we first viewed our new property. The speed in which the team in the office got the paper work completed was exemplary....
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Mar 02, 2016
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Thank you for taking the time to write a review. We do aim to have a speedy but accurate turn around time on the credit checks and referencing. We wish you well in your home.....
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I was renting a property in Frome through Lettings-R-Us for 2.5 years, never had a single problem during this long tenancy! Any problems were sorting very quickly. Richard and Susan were always polite and friendly at the same time. Moreover, as letting agency they have very low fees + they don't charge you for contract renewal! All these facts contribute to the excellent service I received from them! Well done guys!...
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Comment on agent fees
Very Low agency fees
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By: Lettings R Us
Feb 08, 2016
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Thank you for your positive feedback Lampros. I am to hear that we sorted any maintenance issues that you had as swiftly as possible and that we conducted ourselves in a professional way throughout your tenancy. I wish you well in your new home and if you do come back this way, then you know where we are.....
Jan 22,2016
Minithumbdown
By:
Jan 22,2016
3 people found
this helpful
This company is a complete joke, no customer service skills, it's a small group of rude minions working for a money grabbing man. Total sham...
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Was this helpful? Yes
By: Lettings R Us Ltd
Jan 22, 2016
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I am sorry that we do not know who you are. I am sorry that you feel this way. We are very much a customer services orientated office and would like to discuss your complaint further if you call the office.....
Jan 05,2016
Minithumbup
By:
Jan 05,2016
0 people found
this helpful
My first time renting on my own and the experience was easy and complication free. Regular checks done, every 3 months, any emails or queries i had were dealt with quite quickly. No issues at all....
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Comment on agent fees
Agents fees were a lot cheaper than most others.
Was this helpful? Yes
By: Lettings R Us
Jun 23, 2016
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Thank you for your review. I am glad that you felt that the process was very smooth especially as this was your first let on a property. We do three monthly inspections and the tenants are advised at least with 24 hours notice in writing by text and letter. I am happy that we have dealt with all of your queries and issues and that you do not have currently outstanding. Once again Thank you for your review.....
Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
this helpful
Outstanding service! Always pleasant and friendly. Richard and Alex are both knowledgeable and lovely and made us feel at ease in the home. Met with us outside normal office hours to help. Always got back to us when they said they would. Quick response to any queries. Smooth process at reasonable rates. This is our second time using this agency and we have been thoroughly pleased both times....
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Comment on agent fees
smooth process and reasonable rates, better than others we were quoted in the same local area
Was this helpful? Yes
By: Lettings R Us
Dec 17, 2015
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Thank you for your positive feedback. I hope that you enjoy your new property.....
Nov 14,2015
Minithumbup
By:
Nov 14,2015
0 people found
this helpful
Letting R Us ensured that the property is very well managed and ready to move in. They communicated clearly and promptly between the landlord and myself as tenant on any maintenance needed; and regularly checked to keep the house in good condition, and advise on any problems. They are open and friendly, easy to contact to consult, and they work in the best interests of both landlord and tenant. They were a joy to rent from....
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By: Lettings R us
Nov 16, 2015
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Thank you for your review and your kind words. We wish you well in your new property.....
Oct 04,2015
Minithumbdown
By:
Oct 04,2015
3 people found
this helpful
Prospective renters with this agent please beware! We arrived for a viewing at a property to find Richard Candy fumbling with the keys saying he couldn't enter the property. This continued until three prospective clients were queuing to enter the property. The landlord then arrived and miracuously we could enter! We were all invited to view the property together, so we all bundled in, whilst Richard Candy stood there calling out...
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Was this helpful? Yes
By: Lettings R Us
Oct 22, 2015
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Thank you for your comments. Richard did have the keys on him of the front door but unfortunately the tenant had left her keys in the front door, so therefore you could not get into the property. The landlord then came across with the key for the back door so that everyone could take a look inside the property. We then had to go to sealed bids on this property and the landlord then choose which tenant he thought was right for the property and it was unfortunate that people missed out on the ....
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
Very helpful on all aspects of the viewing of the property, and to his wonderful mum and dad who did the property inspection with us just before we moved in. Any issues we have had has been dealt with a professional manner and would recommend lettings r us to anyone who requires a letting agent...
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By: Lettings R Us
Oct 22, 2015
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Thank you for your review. We do aim to get issues rectified as soon as possible and in a professional manner. I hope that you enjoy living in your new property.....
Sep 20,2015
Minithumbup
By:
Sep 20,2015
0 people found
this helpful
This is the first time we have rented property in 15 years and we wouldnt choose a different agent to go with. The contractors they have are always polite and helpful. Well done to you all...
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Was this helpful? Yes
By: Lettings R Us
Oct 22, 2015
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Thank you for your review. We do aim to send out pleasant contractors that can conduct the maintenance queries in a professional manner and efficiently. We hope that you enjoy your stay in your new property.....
Sep 19,2015
Minithumbup
By:
Sep 19,2015
0 people found
this helpful
Me and a friend were first time tenants and lettings-r-us made it very simple and were extremely helpful. In particular Alex Curran did a fantastic job and helped massively throughout the process....
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Was this helpful? Yes
By: Lettings R Us
Oct 22, 2015
View all comments (1)
Thank you for your review. We do try and make the process simple and quick. I will pass on your comments to Alex. We hope that you enjoy living in your property.....
Sep 16,2015
Minithumbdown
By:
Sep 16,2015
4 people found
this helpful
Never go with this letting agent!! Richard Candy is a arrogant, rude, manipulative man. All he cares about is money!! We moved into a property whilst I was 7 months pregnant!! He had told my partner and myself that the gas heaters had just been serviced and that he would send the safety certificate along with our contract, however this was never received! Once I had called the letting agent to ask where the certificate was, I was then told that it was actually up for renewal!! Even though Mr Can...
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Was this helpful? Yes
By: Mercedes
Oct 25, 2015
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The heaters were condemned by the gas man! We were left with no heating throughout the winter with a newborn baby! We were given electric heaters which ate our electric like there was no tomorrow!! There is no need to write to you and make a complaint as it's currently in the hands of my solicitor! I really wish we had read these reviews before we had rented a property from yourselves. I would rather live in a skip than a property you own!....
Apr 20,2015
Minithumbup
By:
Apr 20,2015
1 people found
this helpful
After having an awful experience with another letting agent I can say that Lettings R Us are outstanding. All the staff are helpful and understanding and go out of their way to make life easier. My property was immaculate when my tenancy ceased I could not of asked for anymore. I would recommend them to all landlords who want a reliable efficient service with excellent customer service support....
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Comment on agent fees
Fees seemed fair to me
Was this helpful? Yes
By: Lettings R Us
Apr 20, 2015
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Thank you for your review, we aim to make sure that we are professional at all times and that the tenants move out and hand the property back as the landlord would like. We wish you well for the future.....
Apr 15,2015
Minithumbup
By:
Apr 15,2015
1 people found
this helpful
Richard and his team always offer a highly professional, thoughtful and friendly service, with an exceptionally high level of care to both tenants and landlords. Within minutes of asking Lettings R Us to help me find a tenant, a viewing was booked. Richard gave up his Friday evening to drive an hour to my property to carry out the viewing. A second viewing was booked for the next day, and Richard and his team took the time to make several more journeys to meet with my new tenant, to kindly offer...
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Comment on agent fees
The Lettings R Us fees are much more competative and lower than any other Letting Agent I know, which makes the excellent service Lettings R Us offer even more perfect.
Was this helpful? Yes
By: Lettings R Us
Apr 15, 2015
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Thank you for your review and your thoughtful comments. We do aim to go that extra mile when letting properties both for the landlords and the tenants. I wish you well.....
Apr 13,2015
Minithumbup
By:
Apr 13,2015
1 people found
this helpful
I have been letting from them since January last year. I have never had a problem with them. They have always sorted out the problems I've had. The property was in top condition when I moved in. They are all very helpful. They are always there to help...
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By: Lettings R Us
Apr 13, 2015
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Thank you for review. We aim to get maintenance done very swiftly and have a dedicated maintenance manager that deals solely with maintenance issues. Unfortunately we can only go as quick as the landlord dictates to us but in your case you have a swift landlord too. I hope that you continue to be happy in your property.....
Mar 31,2015
Minithumbdown
By:
Mar 31,2015
6 people found
this helpful
Do not go with this letting agent! Richard Candy is nothing but a liar ! He loves to promise you things which do not actually proceed with. He's happy enough to take your money but getting it back is a joke. This man and letting agent should be shut down. Some of the things they did in our house were beyond belief. The property we rented from this letting agent was an absolute tip! We even did this house up for him but not got a thanks or anything. I wish I had read these reviews before I went w...
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By: Lettings R Us
Mar 31, 2015
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I do not know which property that you are referring to and I am sorry that you feel that you have had to go onto this forum rather than go through the correct channels for a complaint. We are a professional company and we deal with complaints in a correct manner through the complaints procedure. If you would like to make a complaint through the complaints procedure then please put your complaint in writing so that we can look into your case for you.....
Mar 17,2015
Minithumbup
By:
Mar 17,2015
3 people found
this helpful
Great service and would definitely recommend to others. Always had a prompt response to queries and staff were friendly and efficient....
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By: Lettings R Us
Mar 18, 2015
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Thank you for your review. It is nice to get such a positive review as we do work very hard in the office to answer queries promptly, in a friendly and efficient manner. We wish you well in your new home and you know where we are if you come back to this area in the future.....
Feb 19,2015
Minithumbup
By:
Feb 19,2015
1 people found
this helpful
Generally I found Lettings-R-Us easy to deal with and efficient. I have no complaints about the service and felt that they did have a concern about the property that they were renting out for their client. I had no problems getting my deposit back....
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Comment on agent fees
Fees seem pretty standard.
Was this helpful? Yes
By: Lettings R Us
Feb 19, 2015
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Thank you for your review. I am happy that you found us easy to deal with and efficient, as we do aim to be an approachable company.....
Dec 19,2014
Minithumbdown
By:
Dec 19,2014
3 people found
this helpful
Very disappointed by the service and treatment from lettings r us. Failed to correctly communicate even when we offered 6 months rent up front with an option to buy after! Had to call over 5 times in one day only to have no response and to have to call the next day t find out what was going on. I am not one to usually bother with reviews but after the treatment from lettings r us i felt compelled to tell others of the absolutely disgusting treatment we received. Not sure what you have to do to r...
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By: Lettings R Us
Dec 19, 2014
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Thank you for your review. Unfortunately the landlord went with the tenants that had put their agency fee down already before you showed interest in the property. You were informed at the property that someone else had put the agency fee down. The landlord also decided to go with a family and was not interested in the extra money that you said that you would pay. This was not our decision and was the landlords decision; the landlords decision is final.....
Nov 11,2014
Minithumbup
By:
Nov 11,2014
2 people found
this helpful
Lettings-R-Us are a friendly, straight forward and highly efficient team. I highly recommend them to anyone looking to rent a property....
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By: Lettings R Us
Nov 11, 2014
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Thank you for your review and recommendation.....
Oct 17,2014
Minithumbup
By:
Oct 17,2014
2 people found
this helpful
I found dealing with Lettings R Us as a tenant to be straight-forward and the service professional. When looking for a property I was impressed by their flexibility in allowing us to view potential houses out of working hours, which was extremely useful. We had very few problems with the property during our time there, but those we did have were responded to and rectified very promptly. They also released our deposit in a timely manner....
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By: Lettings R Us
Oct 17, 2014
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Thank you for your feedback. I am glad that you were impressed with the service that you received from Lettings R Us. I wish you well in your new property.....
Oct 09,2014
Minithumbup
By:
Oct 09,2014
1 people found
this helpful
I rented through Letting-r-us and was provided with an excellent service . Very attentive, helpful team of staff, always approachable and friendly and Mr Candy himself a very professional individual, dealt immediately with any query I had....
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Comment on agent fees
Good overall, competitive with the others
Was this helpful? Yes
By: Lettings R Us
Jan 27, 2015
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Thank you for your review. We do strive to provide a quality service and deal with queries efficiently.....
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Richard Candy - upload your photo Richard Candy
43 reviews

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Madga Furman - upload your photo Madga Furman
1 reviews

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Susan Furber - upload your photo Susan Furber
6 reviews

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Jacqui Maxwell - upload your photo Jacqui Maxwell
1 reviews

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Alex Curran - upload your photo Alex Curran
5 reviews

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