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Sep 02,2013
Minithumbdown
By:
Sep 02,2013
0 people found
this helpful
Terrible experience - going with Letters was the worse decision we ever made. The agent does not communicate well at all (3/4 people in the agency), which caused several problems during the 14 months tenancy and while we trusted them, we discovered once the tenancy reached an end how wrong we were: the tenants that had supposedly been vetted and had been regularly inspected left the house dirty (including black mould on windows and a lot of rubbish in the freezer), the gardens really not maintai...
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What agent could do to change your mind?
Communicate and carry out a PROPER final inspection - the house is a tip and the deposit should NEVER have been released. The attitude of the agent is also awful (it is NOT our fault they did not do their job!). They do not deserve to be in business by treating clients in that manner.
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Jun 28,2013
Minithumbup
By:
Jun 28,2013
2 people found
this helpful
What a breath of fresh air! After dealing with other agents in the town on previous occasions, this agent seemed they were from a different planet! They actually cared about me, not just my money! From deposit to moving in I cannot praise them enough, and when I moved out they came round to see me, checked the property before I moved out and advised what I should do to ensure my deposit was returned, great service. If I move back to the North East of England I will give you all a call!!...
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Office 1
11 Walmgate, York YO1 9TX
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Office 2
45 Grove Road, Stevenage SG1 3NT
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Office 3
3a Lintonville Terrace, Ashington NE63 9VN
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