Letters of Distinction offer a wide ranging service for both Landlords and Tenants alike and can offer specialist advice on property investment as well as residential lettings in York and the surrounding areas.
Letters of Distinction

169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539

Website not available

Properties for Sale
Properties to Rent

“ Fantastic service... ”

Apr 25,2018
Minithumbup
By: 'Amy Rose'
Apr 25,2018
0 people found
this helpful
Letters of Distinction were incredibly helpful in assisting me and my friend in renting our first property. They were always easy to get in contact with and were quick to offer any help that was needed. We were able to move in a month and ...
read full review
Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'Still no deposit'
Oct 31,2017
0 people found
this helpful
Terrible service for renters. Maryam was unhelpful, failed to take any responsibility or ownership of a dispute I had, despite me emailing at least 3 times over 6 months asking for a resolution. I have still not had my deposit or rental overpayment returned, despite being officially ...
read full review
Comment on agent fees
I have yet to receive my overpayment or deposit, and they claim it takes them 10 working days to process after they have resolved any queries. Under the TDS guidelines they should return the deposit within 10 days
Was this helpful? Yes
Aug 17,2017
Minithumbdown
By: 'Jo'
Aug 17,2017
2 people found
this helpful
My experience with Letters of Distinction has been the most stressful, upsetting time I have ever encountered. The administration fees are ridiculously high, for example, if you choose to renew your tenancy, you must pay 60.00. From the start of my tenancy, I was made to ...
read full review
Comment on agent fees
The fees are unnecessarily high
Was this helpful? Yes
Jul 26,2017
Minithumbup
By: 'Jasmine'
Jul 26,2017
1 people found
this helpful
I would not give Letters of Distinction 1 star however this was necessary to leave this review. What can I say about letters if distinction? Should you wish to use an unorganised, unhelpful, rude and extortionately priced letting agent you've come to the right place! I ...
read full review
Comment on agent fees
The fees are astonishing, to change the date on signing my tenancy agreement a couple of hours later would have been an additional fee of £50, to change a number in a diary...
Was this helpful? Yes
By: Francesca McCarthy
Jul 26, 2017
View all comments (1)
Dear Jasmine I have investigated your complaint and wanted to come back to you as soon as possible to address your comments. I would have liked the option to respond to this directly but unfortunately this is the first I have heard of your dissatisfaction of our service following you vacating the premises. When signing for a rental we can never absolutely assure that something will be long term, the truth is that people do generally stay within the building you were living for long er te ...
Mar 22,2017
Minithumbdown
By: 'PoorYorkie'
Mar 22,2017
2 people found
this helpful
I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the ...
read full review
Comment on agent fees
Bad, very high fees. Some fees are not listed in tenancy pack like deposit admin fees.
Was this helpful? Yes
By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, we absolutely take all comments on board and whilst I am of course disappointed that the feedback is negative I wanted to take the time to go through this and address your concerns. I would have liked the opportunity to discuss the comments with you directly but unfortunately no name has been left. In terms of fees we conduct regular checks on other agents to ensure that we are competitively priced. We do pride ourselves on a fair and transparent fee structure and a ...
Oct 18,2016
Minithumbdown
By: 'Crooks'
Oct 18,2016
2 people found
this helpful
Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away ...
read full review
Comment on agent fees
BAD - £60 for renewal? It's a sub standard letter on PC that needs one touch of button! Pfffttt! Robbing sods ...
Was this helpful? Yes
By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, apologies for the delay in response but this review had not been seen until now. There is a great deal of administration that is involved within the renewal process which is why there is a charge for this service, in comparison to other agents we do regularly check and our fees are lower than average. Within the application pack that you sign prior to proceeding with the tenancy it does clearly state every charge within a table to include a clear breakdown on every f ...
Sep 19,2016
Minithumbup
By: 'Adriana and Razvan'
Sep 19,2016
3 people found
this helpful
Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 11,2016
Minithumbup
By: 'Andrew J'
May 11,2016
4 people found
this helpful
Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly recommended....
read full review
Comment on agent fees
Better than some
Was this helpful? Yes
May 05,2016
Minithumbup
By: 'Letters of complete distinction!'
May 05,2016
4 people found
this helpful
An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are stars!...
read full review
Comment on agent fees
good
Was this helpful? Yes
Mar 28,2016
Minithumbdown
By: 'Imy'
Mar 28,2016
3 people found
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
read full review
Was this helpful? Yes
Mar 18,2016
Minithumbup
By: 'J&J'
Mar 18,2016
3 people found
this helpful
Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always obliging....
read full review
Comment on agent fees
Fees are fair and competitive.
Was this helpful? Yes
Feb 24,2016
Minithumbup
By: 'PeteSh'
Feb 24,2016
3 people found
this helpful
I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my properties....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 23,2016
Minithumbup
By: 'Laura shipway'
Feb 23,2016
3 people found
this helpful
Friendly staff who were brilliant at keeping in touch throughout the process. Reasonable fees, everything done properly and we were fully informed along the way as we were first time renters. Would recommend to anyone moving into the area....
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
Feb 01,2016
Minithumbup
By: 'Jeremy Dixon'
Feb 01,2016
3 people found
this helpful
As new Landlords Letters took all the stress out of letting our property. We have found all the staff to be professional, friendly and reassuringly efficient....
read full review
Comment on agent fees
We haven't much experience but on first impressions we thought their fees were very reasonable.
Was this helpful? Yes
Nov 26,2015
Minithumbup
By: 'Thanos Andronikos'
Nov 26,2015
3 people found
this helpful
Letters of Distinction are top notch. Sophie has really made the experience trouble-free and saved us a lot of the moving stress. She is very professional, organised, and considerate. We would recommend them to anyone looking for a house in York and will absolutely continue ...
read full review
Was this helpful? Yes
Oct 01,2015
Minithumbup
By: 'Anna'
Oct 01,2015
3 people found
this helpful
I highly recommend Letters of distinction as a real estate agency. They are efficient and nice. Everything was done in a timely manner (only seven days between the visit of our place and us moving in.) Scott, whom we've been in contact with most of ...
read full review
Was this helpful? Yes
Sep 28,2015
Minithumbup
By: 'Jay'
Sep 28,2015
3 people found
this helpful
I dealt with Letters of Distinction when I needed a short term let whilst trying to find a property to buy. They were very professional from start to finish and would recommend them. Very thorough upon entry and leaving the property. Becky was lovely to ...
read full review
Was this helpful? Yes
Aug 10,2015
Minithumbup
By: 'Dr Fabian Seymour'
Aug 10,2015
3 people found
this helpful
Letters of Distinction have managed my property seamlessly for 7 years. They have always been there to answer any questions and have demonstrated the highest level of professionalism, integrity and customer service I have ever experienced. I have felt extremely confident and relaxed knowing that my ...
read full review
Was this helpful? Yes
Jul 31,2015
Minithumbup
By: 'Jodie'
Jul 31,2015
3 people found
this helpful
Francesca has been very helpful throughout setting up my tenancy, always available to answer my many questions! She is very friendly and knowledgable, the company is very professional and I would highly recommend them!...
read full review
Was this helpful? Yes
Jul 22,2015
Minithumbup
By: 'Shona'
Jul 22,2015
3 people found
this helpful
Letters of Distinction have been my letting agent for 4 years now. I would have no hesitation in recommending them. They have been great at finding reputable tenants, which to me is most important making the rest of their superb service a real bonus. Scott deserves ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 16,2015
Minithumbup
By: 'P & W H.'
Jul 16,2015
2 people found
this helpful
Letters of Distinction have acted as our letting agents for two years now. We have had one change of tenant in that time and everything has always gone perfectly smoothly. It is so good to deal with Agents who are so professional, immediately do what ...
read full review
Comment on agent fees
These are fair
Was this helpful? Yes
Jun 26,2015
Minithumbup
By: 'Patricia Macartney'
Jun 26,2015
2 people found
this helpful
Letters of Distinction has been managing our apartment in York for 10 years. The occupancy rate has been very high with only a few weeks during that period without a tenant. Four years ago we retired to New Zealand, which is about the furthest civilised point ...
read full review
Was this helpful? Yes
Jun 25,2015
Minithumbup
By: 'Andy Warden'
Jun 25,2015
2 people found
this helpful
Very helpful with all matters regarding moving into the property, especially when I was on holiday at the time, so minimal fuss and keeping things easy was much appreciated....
read full review
Was this helpful? Yes
Jun 24,2015
Minithumbup
By: 'TonyV'
Jun 24,2015
2 people found
this helpful
We dealt with Rebecca from the start of our search and after finding an excellent property we completed the move with no problems whatsoever. Rebecca was professional, punctual and friendly and the whole process was an easy task. Documentation was efficiently completed and we would ...
read full review
Was this helpful? Yes
May 25,2015
Minithumbup
By: 'PS'
May 25,2015
2 people found
this helpful
Excellent and caring service throughout. This was our first experience of letting a property, and Scott and Sophie helped guide us through the experience perfectly. They kept us up to date throughout the proceedings and were always there to answer any questions that we had....
read full review
Was this helpful? Yes
May 19,2015
Minithumbup
By: 'Vicky Leadley'
May 19,2015
1 people found
this helpful
I was unfortunately very disappointed when my first purchase with Letter's of Distinction fell through, but how delighted was I a couple of days later to get a call from Duncan to inform me of another property just around the corner due to go on ...
read full review
Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'Marina'
Apr 23,2015
1 people found
this helpful
Very professional and friendly service from viewing the property up to the completion of the transaction and paperwork. We were very happy with the suppor we received....
read full review
Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'adamrdavies1'
Apr 23,2015
1 people found
this helpful
Excellent Service from Francesca, made us feel extreamly happy and excited about our new flat. Would recommend Letters of Distriction to anyone looking to buy or rent. Francesca, was very patient and helpful towards ourselves. A* Service Kind Regards Adam and Hannah...
read full review
Was this helpful? Yes
Apr 21,2015
Minithumbup
By: 'Amanda Foster'
Apr 21,2015
1 people found
this helpful
A really personable service and positive experience. Duncan worked hard to ensure communications at all levels were tight and efficient. Credible and professional; e even chased people up whilst he was on holiday! I would definitely use this company again in the future....
read full review
Comment on agent fees
Very competitive and value for money given the effective service; I really felt a willingness to want to go the extra mile.
Was this helpful? Yes
Apr 16,2015
Minithumbup
By: 'FB'
Apr 16,2015
0 people found
this helpful
I have received excellent, prompt and proactive support from Scott and the team. As a new landlord, they have helped me every step of the way with practical and pragmatic advice. They always follow up promptly on queries, their rates are competitive and their approach ...
read full review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 4 16 9 1 0 2 0 0 0

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Firm Widgets

My widgets

Opening hours




Find the Best Agent to
Sell or Rent Your Home