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Letters of Distinction offer a wide ranging service for both Landlords and Tenants alike and can offer specialist advice on property investment as well as residential lettings in York and the surrounding areas.

169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539

 
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Properties for rent
Jul 26,2017
Minithumbup
By:
Jul 26,2017
0 people found
this helpful
I would not give Letters of Distinction 1 star however this was necessary to leave this review. What can I say about letters if distinction? Should you wish to use an unorganised, unhelpful, rude and extortionately priced letting agent you've come to the right place! I greatly appreciated having to overpay considerably for my energy bills when given an incorrect reading when signing my tenancy. When endlessly working to find out which meter was my own not one person in the company could confir...
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Comment on agent fees
The fees are astonishing, to change the date on signing my tenancy agreement a couple of hours later would have been an additional fee of £50, to change a number in a diary...
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By: Francesca McCarthy
Jul 26, 2017
Dear Jasmine

I have investigated your complaint and wanted to come back to you as soon as possible to address your comments. I would have liked the option to respond to this directly but unfortunately this is the first I have heard of your dissatisfaction of our service following you vacating the premises.

When signing for a rental we can never absolutely assure that something will be long term, the truth is that people do generally stay within the building you were living for long er terms and I can absolutely assure you that we would have received no confirmation from the landlord prior to you moving in that they were looking to sell otherwise this is something we would advise before you committed to signing an agreement. Circumstances can unfortunately change for landlords at any given time, as they can for anyone. This does mean that even the landlord may not have had any idea at the time of you moving in that they would need to sell. Of course we would offer to help you find another apartment within your price range, the apartment you are referring to that was let within the village was around £200 per month higher that the apartment you were residing in.

The sales process mentioned was not dealt with by ourselves but a local agent within the village, we do hold a set of keys (as you mentioned) and we are very sorry that they contacted yourself instead but since you lived within close proximity of their agency they would not travel to us in order to collect keys. We did advise them that this would have been an easier solution. I cannot comment any further on this as the communication/viewings were not from our firm. I would suggest contacting the local agent in question to inform them that you have vacated the property.

The fees we charge are very average among other letting agents. We would not charge to move an appointment on the same date as this would not require a date change, but of course if the date is to change unfortunately it isn't just a case of changing one date. There is a lot of administration in the background and various paperwork that needs to be changed which not only takes time but also additional resources. We would not charge this unless the paperwork has already been drawn up which means it would be quite last minute, as I am sure you can imagine if we didn't charge a fee people would be swapping and changing dates constantly. This is a normal charge, I will add that many agents charge as much as £125.00 for the initial drawing up of a tenancy agreement separate from the referencing and administration fees so we don't feel that the charge for amending the documentation is unfair.

I have spoken to every member of staff within the office and the lady you spoke to on notice being served has advised that you were quite understandably upset about the situation and that she had offered her assistance in helping you with your next move, the lady dealing with your check out advised that you were very pleasant to deal with and that she has received no comments on dissatisfaction of service. We do pride ourselves on our customer service and do receive many comments to the contrary. Of course we appreciate receiving feedback both good and bad as it helps us review where we might be able to improve, I have read your comments to the team and we will continue to learn from your experience however I do feel that whilst you had to vacate the property earlier than expected this was something that was entirely out of our power. It is a very upsetting process and one that many of us have been through, I can assure you it is not something we wanted and after reviewing the situation I do feel we did try to help you through the process as much as we could.

If you would still like to discuss this further then please do not hesitate to contact me personally on 01904 529 539.

Kind regards

Francesca McCarthy
Branch Manager
Mar 22,2017
Minithumbdown
By:
Mar 22,2017
1 people found
this helpful
I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the drain due to their high letting fees and the amount they take from the deposit. Be prepared to lose at least £600 to them during your time renting. Due to moving to York in short notice, I had barely any choice in who I rented with so I had to accept their high fees. ...
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Comment on agent fees
Bad, very high fees. Some fees are not listed in tenancy pack like deposit admin fees.
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By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, we absolutely take all comments on board and whilst I am of course disappointed that the feedback is negative I wanted to take the time to go through this and address your concerns. I would have liked the opportunity to discuss the comments with you directly but unfortunately no name has been left. In terms of fees we conduct regular checks on other agents to ensure that we are competitively priced. We do pride ourselves on a fair and transparent fee structure and a ...
Oct 18,2016
Minithumbdown
By:
Oct 18,2016
1 people found
this helpful
Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away without any thought!...
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Comment on agent fees
BAD - £60 for renewal? It's a sub standard letter on PC that needs one touch of button! Pfffttt! Robbing sods ...
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By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, apologies for the delay in response but this review had not been seen until now. There is a great deal of administration that is involved within the renewal process which is why there is a charge for this service, in comparison to other agents we do regularly check and our fees are lower than average. Within the application pack that you sign prior to proceeding with the tenancy it does clearly state every charge within a table to include a clear breakdown on every f ...
Sep 19,2016
Minithumbup
Rebecca Lofthouse
By:
Sep 19,2016
3 people found
this helpful
Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters of Distiction...
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Comment on agent fees
Good
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May 11,2016
Minithumbup
Brigitte Voss
Brigitte Voss
By:
May 11,2016
4 people found
this helpful
Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly recommended....
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Comment on agent fees
Better than some
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May 05,2016
Minithumbup
Becky Bulmer
Francesca McCarthy
By:
May 05,2016
4 people found
this helpful
An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are stars!...
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Comment on agent fees
good
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Mar 28,2016
Minithumbdown
By:
Mar 28,2016
2 people found
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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Mar 18,2016
Minithumbup
Brigitte Voss
By:
Mar 18,2016
3 people found
this helpful
Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always obliging....
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Comment on agent fees
Fees are fair and competitive.
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Feb 24,2016
Minithumbup
Francesca McCarthy
Brigitte Voss
By:
Feb 24,2016
3 people found
this helpful
I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my properties....
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Comment on agent fees
Reasonable
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Feb 23,2016
Minithumbup
Francesca McCarthy
By:
Feb 23,2016
3 people found
this helpful
Friendly staff who were brilliant at keeping in touch throughout the process. Reasonable fees, everything done properly and we were fully informed along the way as we were first time renters. Would recommend to anyone moving into the area....
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Comment on agent fees
Reasonable fees
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Feb 01,2016
Minithumbup
By:
Feb 01,2016
3 people found
this helpful
As new Landlords Letters took all the stress out of letting our property. We have found all the staff to be professional, friendly and reassuringly efficient....
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Comment on agent fees
We haven't much experience but on first impressions we thought their fees were very reasonable.
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Nov 26,2015
Minithumbup
Sophie
Rebecca Lofthouse
By:
Nov 26,2015
3 people found
this helpful
Letters of Distinction are top notch. Sophie has really made the experience trouble-free and saved us a lot of the moving stress. She is very professional, organised, and considerate. We would recommend them to anyone looking for a house in York and will absolutely continue to use their services in the future....
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Oct 01,2015
Minithumbup
Scott Littlefair
Richard Littlefair
By:
Oct 01,2015
3 people found
this helpful
I highly recommend Letters of distinction as a real estate agency. They are efficient and nice. Everything was done in a timely manner (only seven days between the visit of our place and us moving in.) Scott, whom we've been in contact with most of the time, is helpful and clear and answers any question in minutes. He also turned out to be very handy, as we discover when he came himself to help us with the heater, and stylish (nice "vichy" shirt mate.) Along the way, we also had the pl...
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Sep 28,2015
Minithumbup
Becky Bulmer
By:
Sep 28,2015
3 people found
this helpful
I dealt with Letters of Distinction when I needed a short term let whilst trying to find a property to buy. They were very professional from start to finish and would recommend them. Very thorough upon entry and leaving the property. Becky was lovely to deal with...
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Aug 10,2015
Minithumbup
Francesca McCarthy
Clare Knaggs
By:
Aug 10,2015
3 people found
this helpful
Letters of Distinction have managed my property seamlessly for 7 years. They have always been there to answer any questions and have demonstrated the highest level of professionalism, integrity and customer service I have ever experienced. I have felt extremely confident and relaxed knowing that my house has been looked after by them. I couldn't rate them higher....
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Jul 31,2015
Minithumbup
Francesca McCarthy
By:
Jul 31,2015
3 people found
this helpful
Francesca has been very helpful throughout setting up my tenancy, always available to answer my many questions! She is very friendly and knowledgable, the company is very professional and I would highly recommend them!...
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Jul 22,2015
Minithumbup
Sophie Lewis
Scott Littlefair
By:
Jul 22,2015
3 people found
this helpful
Letters of Distinction have been my letting agent for 4 years now. I would have no hesitation in recommending them. They have been great at finding reputable tenants, which to me is most important making the rest of their superb service a real bonus. Scott deserves a special mention as he really put himself out in order to get the apartment ready for new tenants ASAP. Definitely a 10 out of 10 for quality of service and so friendly too...
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Comment on agent fees
Reasonable
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Jul 16,2015
Minithumbup
Francesca McCarthy
Scott Littlefair
By:
Jul 16,2015
2 people found
this helpful
Letters of Distinction have acted as our letting agents for two years now. We have had one change of tenant in that time and everything has always gone perfectly smoothly. It is so good to deal with Agents who are so professional, immediately do what they say they will do, give unfailing attention to detail and communication, and manage to act in all parties' best interests at all times....
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Comment on agent fees
These are fair
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Jun 26,2015
Minithumbup
By:
Jun 26,2015
2 people found
this helpful
Letters of Distinction has been managing our apartment in York for 10 years. The occupancy rate has been very high with only a few weeks during that period without a tenant. Four years ago we retired to New Zealand, which is about the furthest civilised point from York, and we have relied on Letters of Distinction to look after our interests. They have ensured that the property is always in pristine condition, informing us when cosmetic refurbishment is advisable and updating the furnishings ...
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Jun 25,2015
Minithumbup
Francesca McCarthy
By:
Jun 25,2015
2 people found
this helpful
Very helpful with all matters regarding moving into the property, especially when I was on holiday at the time, so minimal fuss and keeping things easy was much appreciated....
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Jun 24,2015
Minithumbup
Rebecca Lofthouse
By:
Jun 24,2015
2 people found
this helpful
We dealt with Rebecca from the start of our search and after finding an excellent property we completed the move with no problems whatsoever. Rebecca was professional, punctual and friendly and the whole process was an easy task. Documentation was efficiently completed and we would happily recommend Letters at anytime....
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May 25,2015
Minithumbup
Scott Littlefair
Sophie
By:
May 25,2015
2 people found
this helpful
Excellent and caring service throughout. This was our first experience of letting a property, and Scott and Sophie helped guide us through the experience perfectly. They kept us up to date throughout the proceedings and were always there to answer any questions that we had....
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May 19,2015
Minithumbup
Duncan Campbell
Scott Littlefair
By:
May 19,2015
1 people found
this helpful
I was unfortunately very disappointed when my first purchase with Letter's of Distinction fell through, but how delighted was I a couple of days later to get a call from Duncan to inform me of another property just around the corner due to go on the market. Luckily we managed to clinch a deal very early on with the vendor of this property thanks to Duncan ' s understanding of our situation. We are delighted with the property and actually feel that it is nicer than the original house we looked at...
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Apr 23,2015
Minithumbup
Francesca McCarthy
By:
Apr 23,2015
1 people found
this helpful
Very professional and friendly service from viewing the property up to the completion of the transaction and paperwork. We were very happy with the suppor we received....
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Apr 23,2015
Minithumbup
Francesca McCarthy
By:
Apr 23,2015
1 people found
this helpful
Excellent Service from Francesca, made us feel extreamly happy and excited about our new flat. Would recommend Letters of Distriction to anyone looking to buy or rent. Francesca, was very patient and helpful towards ourselves. A* Service Kind Regards Adam and Hannah...
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Apr 21,2015
Minithumbup
Duncan Campbell
By:
Apr 21,2015
1 people found
this helpful
A really personable service and positive experience. Duncan worked hard to ensure communications at all levels were tight and efficient. Credible and professional; e even chased people up whilst he was on holiday! I would definitely use this company again in the future....
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Comment on agent fees
Very competitive and value for money given the effective service; I really felt a willingness to want to go the extra mile.
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Apr 16,2015
Minithumbup
Scott Littlefair
Sophie
By:
Apr 16,2015
0 people found
this helpful
I have received excellent, prompt and proactive support from Scott and the team. As a new landlord, they have helped me every step of the way with practical and pragmatic advice. They always follow up promptly on queries, their rates are competitive and their approach is professional....
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Apr 15,2015
Minithumbup
Francesca McCarthy
Brigitte Voss
By:
Apr 15,2015
0 people found
this helpful
We have worked with Letters of Distinction for 3 years and they have proved to us time and time again how professional they are. From the initial evaluation through to happy tenants they have always been a pleasure to work with. Our property has always quickly and successful re-let and when we have had any issues they have been dealt with efficiently....
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Comment on agent fees
We would of course always like lower fees - Thank you!
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Mar 26,2015
Minithumbup
Rebecca Lofthouse
By:
Mar 26,2015
0 people found
this helpful
Rebecca and the rest of the team at Letters of Distinction could not have been any more helpful. Throughout the whole process they were happy to answer any questions I had (and I had many!). I would not hesitate to recommend to others....
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Mar 23,2015
Minithumbup
Francesca McCarthy
By:
Mar 23,2015
0 people found
this helpful
i have used letters of distinction for many years and have always found them very professional. Francesca was very efficient and a new tenant was found very quickly...
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Sophie  - upload your photo Sophie
3 reviews

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Brigitte Voss - upload your photo Brigitte Voss
5 reviews

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Sophie Lewis - upload your photo Sophie Lewis
1 reviews

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Rebecca Lofthouse - upload your photo Rebecca Lofthouse
8 reviews

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Scott Littlefair - upload your photo Scott Littlefair
9 reviews

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Francesca McCarthy - upload your photo Francesca McCarthy
12 reviews

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Duncan Campbell - upload your photo Duncan Campbell
3 reviews

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Richard Littlefair - upload your photo Richard Littlefair
2 reviews

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Clare Knaggs - upload your photo Clare Knaggs
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2 reviews

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