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    Sophie
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    Brigitte Voss
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    Sophie Lewis
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    Rebecca Lofthouse
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    Scott Littlefair
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    Francesca McCarthy
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    Duncan Campbell
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    Becky Bulmer
Letters of Distinction offer a wide ranging service for both Landlords and Tenants alike and can offer specialist advice on property investment as well as residential lettings in York and the surrounding areas.
Properties for sale
Properties for rent
Mar 22,2017
Minithumbdown
By:
Mar 22,2017
1 people found
this helpful
I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the drain due to their high letting fees and the amount they take from the deposit. Be prepared to lose at least £600 to them during your time renting. Due to moving to York in short notice, I had barely any choice in who I rented with so I had to accept their high fees. ...
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Comment on agent fees
Bad, very high fees. Some fees are not listed in tenancy pack like deposit admin fees.
Was this helpful? Yes
By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, we absolutely take all comments on board and whilst I am of course disappointed that the feedback is negative I wanted to take the time to go through this and address your concerns. I would have liked the opportunity to discuss the comments with you directly but unfortunately no name has been left. In terms of fees we conduct regular checks on other agents to ensure that we are competitively priced. We do pride ourselves on a fair and transparent fee structure and a ...
Oct 18,2016
Minithumbdown
By:
Oct 18,2016
1 people found
this helpful
Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away without any thought!...
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Comment on agent fees
BAD - £60 for renewal? It's a sub standard letter on PC that needs one touch of button! Pfffttt! Robbing sods ...
Was this helpful? Yes
By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, apologies for the delay in response but this review had not been seen until now. There is a great deal of administration that is involved within the renewal process which is why there is a charge for this service, in comparison to other agents we do regularly check and our fees are lower than average. Within the application pack that you sign prior to proceeding with the tenancy it does clearly state every charge within a table to include a clear breakdown on every f ...
Sep 19,2016
Minithumbup
Rebecca Lofthouse
By:
Sep 19,2016
2 people found
this helpful
Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters of Distiction...
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2016
Minithumbup
Brigitte Voss
Brigitte Voss
By:
May 11,2016
3 people found
this helpful
Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly recommended....
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Comment on agent fees
Better than some
Was this helpful? Yes
May 05,2016
Minithumbup
Becky Bulmer
Francesca McCarthy
By:
May 05,2016
3 people found
this helpful
An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are stars!...
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Comment on agent fees
good
Was this helpful? Yes
Mar 28,2016
Minithumbdown
By:
Mar 28,2016
2 people found
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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Was this helpful? Yes
Mar 18,2016
Minithumbup
Brigitte Voss
By:
Mar 18,2016
2 people found
this helpful
Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always obliging....
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Comment on agent fees
Fees are fair and competitive.
Was this helpful? Yes
Feb 24,2016
Minithumbup
Francesca McCarthy
Brigitte Voss
By:
Feb 24,2016
2 people found
this helpful
I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my properties....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 23,2016
Minithumbup
Francesca McCarthy
By:
Feb 23,2016
2 people found
this helpful
Friendly staff who were brilliant at keeping in touch throughout the process. Reasonable fees, everything done properly and we were fully informed along the way as we were first time renters. Would recommend to anyone moving into the area....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Feb 01,2016
Minithumbup
By:
Feb 01,2016
2 people found
this helpful
As new Landlords Letters took all the stress out of letting our property. We have found all the staff to be professional, friendly and reassuringly efficient....
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Comment on agent fees
We haven't much experience but on first impressions we thought their fees were very reasonable.
Was this helpful? Yes
Nov 26,2015
Minithumbup
Sophie
Rebecca Lofthouse
By:
Nov 26,2015
2 people found
this helpful
Letters of Distinction are top notch. Sophie has really made the experience trouble-free and saved us a lot of the moving stress. She is very professional, organised, and considerate. We would recommend them to anyone looking for a house in York and will absolutely continue to use their services in the future....
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Was this helpful? Yes
Oct 01,2015
Minithumbup
Scott Littlefair
Richard Littlefair
By:
Oct 01,2015
2 people found
this helpful
I highly recommend Letters of distinction as a real estate agency. They are efficient and nice. Everything was done in a timely manner (only seven days between the visit of our place and us moving in.) Scott, whom we've been in contact with most of the time, is helpful and clear and answers any question in minutes. He also turned out to be very handy, as we discover when he came himself to help us with the heater, and stylish (nice "vichy" shirt mate.) Along the way, we also had the pl...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
Becky Bulmer
By:
Sep 28,2015
2 people found
this helpful
I dealt with Letters of Distinction when I needed a short term let whilst trying to find a property to buy. They were very professional from start to finish and would recommend them. Very thorough upon entry and leaving the property. Becky was lovely to deal with...
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Was this helpful? Yes
Aug 10,2015
Minithumbup
Francesca McCarthy
Clare Knaggs
By:
Aug 10,2015
2 people found
this helpful
Letters of Distinction have managed my property seamlessly for 7 years. They have always been there to answer any questions and have demonstrated the highest level of professionalism, integrity and customer service I have ever experienced. I have felt extremely confident and relaxed knowing that my house has been looked after by them. I couldn't rate them higher....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Francesca McCarthy
By:
Jul 31,2015
2 people found
this helpful
Francesca has been very helpful throughout setting up my tenancy, always available to answer my many questions! She is very friendly and knowledgable, the company is very professional and I would highly recommend them!...
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Was this helpful? Yes
Jul 22,2015
Minithumbup
Sophie Lewis
Scott Littlefair
By:
Jul 22,2015
2 people found
this helpful
Letters of Distinction have been my letting agent for 4 years now. I would have no hesitation in recommending them. They have been great at finding reputable tenants, which to me is most important making the rest of their superb service a real bonus. Scott deserves a special mention as he really put himself out in order to get the apartment ready for new tenants ASAP. Definitely a 10 out of 10 for quality of service and so friendly too...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 16,2015
Minithumbup
Francesca McCarthy
Scott Littlefair
By:
Jul 16,2015
2 people found
this helpful
Letters of Distinction have acted as our letting agents for two years now. We have had one change of tenant in that time and everything has always gone perfectly smoothly. It is so good to deal with Agents who are so professional, immediately do what they say they will do, give unfailing attention to detail and communication, and manage to act in all parties' best interests at all times....
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Comment on agent fees
These are fair
Was this helpful? Yes
Jun 26,2015
Minithumbup
By:
Jun 26,2015
2 people found
this helpful
Letters of Distinction has been managing our apartment in York for 10 years. The occupancy rate has been very high with only a few weeks during that period without a tenant. Four years ago we retired to New Zealand, which is about the furthest civilised point from York, and we have relied on Letters of Distinction to look after our interests. They have ensured that the property is always in pristine condition, informing us when cosmetic refurbishment is advisable and updating the furnishings ...
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Was this helpful? Yes
Jun 25,2015
Minithumbup
Francesca McCarthy
By:
Jun 25,2015
2 people found
this helpful
Very helpful with all matters regarding moving into the property, especially when I was on holiday at the time, so minimal fuss and keeping things easy was much appreciated....
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Was this helpful? Yes
Jun 24,2015
Minithumbup
Rebecca Lofthouse
By:
Jun 24,2015
2 people found
this helpful
We dealt with Rebecca from the start of our search and after finding an excellent property we completed the move with no problems whatsoever. Rebecca was professional, punctual and friendly and the whole process was an easy task. Documentation was efficiently completed and we would happily recommend Letters at anytime....
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Was this helpful? Yes
May 25,2015
Minithumbup
Scott Littlefair
Sophie
By:
May 25,2015
2 people found
this helpful
Excellent and caring service throughout. This was our first experience of letting a property, and Scott and Sophie helped guide us through the experience perfectly. They kept us up to date throughout the proceedings and were always there to answer any questions that we had....
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Was this helpful? Yes
May 19,2015
Minithumbup
Duncan Campbell
Scott Littlefair
By:
May 19,2015
1 people found
this helpful
I was unfortunately very disappointed when my first purchase with Letter's of Distinction fell through, but how delighted was I a couple of days later to get a call from Duncan to inform me of another property just around the corner due to go on the market. Luckily we managed to clinch a deal very early on with the vendor of this property thanks to Duncan ' s understanding of our situation. We are delighted with the property and actually feel that it is nicer than the original house we looked at...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
Francesca McCarthy
By:
Apr 23,2015
1 people found
this helpful
Very professional and friendly service from viewing the property up to the completion of the transaction and paperwork. We were very happy with the suppor we received....
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Was this helpful? Yes
Apr 23,2015
Minithumbup
Francesca McCarthy
By:
Apr 23,2015
1 people found
this helpful
Excellent Service from Francesca, made us feel extreamly happy and excited about our new flat. Would recommend Letters of Distriction to anyone looking to buy or rent. Francesca, was very patient and helpful towards ourselves. A* Service Kind Regards Adam and Hannah...
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Was this helpful? Yes
Apr 21,2015
Minithumbup
Duncan Campbell
By:
Apr 21,2015
1 people found
this helpful
A really personable service and positive experience. Duncan worked hard to ensure communications at all levels were tight and efficient. Credible and professional; e even chased people up whilst he was on holiday! I would definitely use this company again in the future....
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Comment on agent fees
Very competitive and value for money given the effective service; I really felt a willingness to want to go the extra mile.
Was this helpful? Yes
Apr 16,2015
Minithumbup
Scott Littlefair
Sophie
By:
Apr 16,2015
0 people found
this helpful
I have received excellent, prompt and proactive support from Scott and the team. As a new landlord, they have helped me every step of the way with practical and pragmatic advice. They always follow up promptly on queries, their rates are competitive and their approach is professional....
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Was this helpful? Yes
Apr 15,2015
Minithumbup
Francesca McCarthy
Brigitte Voss
By:
Apr 15,2015
0 people found
this helpful
We have worked with Letters of Distinction for 3 years and they have proved to us time and time again how professional they are. From the initial evaluation through to happy tenants they have always been a pleasure to work with. Our property has always quickly and successful re-let and when we have had any issues they have been dealt with efficiently....
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Comment on agent fees
We would of course always like lower fees - Thank you!
Was this helpful? Yes
Mar 26,2015
Minithumbup
Rebecca Lofthouse
By:
Mar 26,2015
0 people found
this helpful
Rebecca and the rest of the team at Letters of Distinction could not have been any more helpful. Throughout the whole process they were happy to answer any questions I had (and I had many!). I would not hesitate to recommend to others....
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Was this helpful? Yes
Mar 23,2015
Minithumbup
Francesca McCarthy
By:
Mar 23,2015
0 people found
this helpful
i have used letters of distinction for many years and have always found them very professional. Francesca was very efficient and a new tenant was found very quickly...
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Was this helpful? Yes
Mar 19,2015
Minithumbup
Duncan Campbell
By:
Mar 19,2015
0 people found
this helpful
Duncan has offered exceptional service, responsiveness and patience. In what proved to be a drawn out purchase (no fault of Duncan and the team) their professionalism was unswerving. I would not hesitate to recommend Sellers of Distinction or Duncan to anybody....
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Was this helpful? Yes
Mar 19,2015
Minithumbup
Richard Littlefair
By:
Mar 19,2015
0 people found
this helpful
Richard, and those of his team with whom I have had phone or email contact, have always been unfailingly polite and I have had no issues with getting things done, or a response to any requests from me. The tenants found for the apartment have been excellent and Richard's help with past problems with the freeholder's agents was invaluable. As a first-time landlord (on behalf of my father) they made everything easier for me to manage, and the service was worth the fee charged....
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Was this helpful? Yes
Mar 19,2015
Minithumbup
Francesca McCarthy
By:
Mar 19,2015
0 people found
this helpful
Dealt with the change over of tenancy in a professional and personal manner. Excellent service as we are absentee landlords it is great to know we have such good agents looking after our property....
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Was this helpful? Yes
Mar 18,2015
Minithumbdown
Rebecca Lofthouse
By:
Mar 18,2015
0 people found
this helpful
Didnt always carry out actions as they said they would. Poor attitude and customer service, they seemed to forget that we are the customer. Knowledge of the property and legal details not as good as expected. I wouldn't recommend and have discouraged friends and colleagues from using these as a letting agents and feedback from others seems to agree....
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What agent could do to change your mind?
Improve customer service and consider who the customer is.
Attached Files
Was this helpful? Yes
By: Letters of Distinction
Mar 19, 2015
View all comments (2)
Thank you for your review, we are very sorry to hear you have not been happy with our service. We do receive lots of positive feedback on our service levels but we are by no means complacent. As a company we are very keen to speak to anyone who might have had a negative experience with us, so we can ensure that we can continue to improve our service and meet our customers' expectations. If you would like to contact us directly we would appreciate the opportunity to rectify the situation. ...
Mar 04,2015
Minithumbup
Scott Littlefair
Rebecca Lofthouse
By:
Mar 04,2015
0 people found
this helpful
From the moment i contacted Letters of distinction they made the whole process easy. They managed all aspects of the new tenants arriving and getting settled in. As a time poor individual it was perfect for me. Mark...
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Was this helpful? Yes
Mar 03,2015
Minithumbup
By:
Mar 03,2015
1 people found
this helpful
Letters of Distinction have been exemplary from start to finish. On moving in I was shown all of the things I needed to know about the apartment with a comprehensive walk through. On the occasions I needed to request a repair, people got back in touch within a couple of hours and the quality of that service was excellent. Everything was arranged to my convenience and completed to a high standard. Staff were always polite and helpful on the phone. When the time came for me to move out, staff were...
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 02,2015
Minithumbup
Rebecca Lofthouse
By:
Feb 02,2015
0 people found
this helpful
I have used this company for over ten years they gave always been effective in finding good tenants. I have always found their service to be prompt they always do what they say they will. Rebecca has recently been most helpful in finding a new client and sorting out repairs prior to the new tenant moving in . She has gone above and beyond in helping me and is always good humoured and very efficient . I would recommend them as a company to work with...
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Was this helpful? Yes
Jan 28,2015
Minithumbup
Brigitte Voss
By:
Jan 28,2015
0 people found
this helpful
We rented from Letters of Distinction as managing agents over the past three years. They really were a breath of fresh air compared to some of the agents we have dealt with in the past. Dealing with maintenance issues was easy and the team apply common sense to dealing with any queries (whilst being thorough in making sure everyone's clear on the detail). Checkout was easy and relatively hassle-free, with no crafty tricks used to hang on to our deposit....
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Was this helpful? Yes
Jan 28,2015
Minithumbup
By:
Jan 28,2015
0 people found
this helpful
For the past ten years I have used Letters of Distinction to manage my Apartments which they have done to my complete satisfaction. Whichever member of the team I have had contact with they have all been most helpful, professional and informative. When an Apartment has been vacated it has always been quickly re let to a carefully selected tennent. From a Landlords perspective, you could not find a better Management Company to look after your property than Letters of Distinction who I would ...
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Comment on agent fees
Agents fees seem to be pretty standard with a selection of Landlord services to choose from.
Was this helpful? Yes
Nov 21,2014
Minithumbdown
By:
Nov 21,2014
1 people found
this helpful
The most deceitful, fake and conniving agents I have ever dealt with. I needed a place quickly and they were all so quick to find me a half cleaned, half furnished flat that they called a "stunning, fully furnished" one. I cleaned the place up and accepted my fate as I realised that the property was extortionately overpriced and quite shabby in all areas. For example, I contacted them multiple times throughout my tenancy about how birds (crows) were getting into my house and quite freq...
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What agent could do to change your mind?
Have some moral standards and not try to rob me at every turn.
Attached Files
Was this helpful? Yes
By: Jon
Jan 05, 2015
View all comments (2)
Hi, I didn't call every time a bird came into my house, however I did contact once over the phone and complained once in person, which I thought was enough. I did have to let 4 birds out of the house in total. I was not informed of the precise nature of difficulties of fitting the cowell. I was just told that scaffolding may be required. However, I accept that the matter was more difficult than I had imagined. Your team did not force themselves in, and that I never stated. However, if an ...
Sep 22,2014
Minithumbup
Scott Littlefair
By:
Sep 22,2014
1 people found
this helpful
If you are looking for a letting agent in York then don't look further than Scott Littlefair and his team. Scott 'hand held' my wife and I through the whole process since we were first time landlords. The team are knowledgeable and helpful and a suitable tenant was found very quickly. Couldn't recommend them highly enough....
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Was this helpful? Yes
Aug 19,2014
Minithumbdown
By:
Aug 19,2014
3 people found
this helpful
My experience of Letters of Distinction appears to match Ingrid and Ralph's below. If you want to spend a large percentage of your rent in commission to an agency who regularly contact you and forward you voicemails from tenants who cannot pay their rent instead of just managing the issues as they are paid to do, then Letters of Distinction are the agency for you. If you want to get value for money and non obnoxious service try elsewhere. They may play on their family owned image, ho...
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Was this helpful? Yes
Jul 24,2014
Minithumbdown
Scott Littlefair
Rebecca Lofthouse
By:
Jul 24,2014
2 people found
this helpful
I have never received such awful awful customer service in all my years dealing with letting agents - my advice is use another, if you want to pay through the teeth for their services and feel like you'd be better off doing it yourself - go ahead, fill your boots. Rebecca who deals with lettings is rude and obnoxious and I can't say much better for the rest of the team....
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Was this helpful? Yes
Jul 01,2014
Minithumbdown
By:
Jul 01,2014
3 people found
this helpful
Awful, awful experience with Letters of Distinction in York. Wouldn't recommend them even if you were desperate for a property to let. We let a property a few years ago, and we were told that our security bond would be held by them (rather than the main one most agencies use - in hindsight should have questioned this), and that it was fully secure as they would come to the property when we left with the landlord to ensure all of our bond was provided back if we met the standards. One year into o...
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Was this helpful? Yes
Jan 09,2014
Minithumbdown
By:
Jan 09,2014
5 people found
this helpful
The Agent promised to find the most suitable tenant for my particular well furnished looked after and private property. They contacted me almost immediately and informed me that the very first applicants were a respectable, well researched couple, and well worth having as tenants. After the tenants took up the let, not at any time, did the agent offer the slightest bit of advice regarding any issue whatsoever when asking for anything. Consequently, (being a novice landlord) I made every effo...
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What agent could do to change your mind?
Show SOME CONSIDERATION for the landlord.
Attached Files
Was this helpful? Yes
Jul 01,2013
Minithumbdown
By:
Jul 01,2013
5 people found
this helpful
We chose LoD as they were a local family owned company and was given a great sell about the whole management of our property while we worked away from York. Unfortunately their selection of tenants was poor as was the whole (lack of) management of my property. I cannot honestly find one good thing to say about my experience with them. The tennant also had the same oppinion! I would wholeheartedly not recommend them to anyone....
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Was this helpful? Yes
Jun 20,2013
Minithumbdown
By:
Jun 20,2013
6 people found
this helpful
From the landlord perspective this agency ensures it maximises your profits but from the tenant perspective they are rigid, lacking in any kind of empathy, too quick to use your money on their in house services and on occasion hostile. They run a tight ship which optimises their profits and those of the landlord but the tenant is not valued. I have been a tenant with them to my detriment but have placed my own property elsewhere since I value my tenants as I expect to be valued....
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What agent could do to change your mind?
Flexibility and a less adversarial approach.
Attached Files
Was this helpful? Yes
Oct 09,2011
Minithumbup
By:
Oct 09,2011
1 people found
this helpful
Letters of Distinction are a family run business who operate as a much larger professional organization. Their service both to me as a landlord and my tenants is second to none. I use a number of different letting agents who look after my properties throughout the country and none to date can compare to the service Letters of Distinction provide. Its a shame they do not operate in other parts of the UK. I have an excellent relationship with them and they provide me with the service I only wis...
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Was this helpful? Yes
Oct 04,2011
Minithumbup
By:
Oct 04,2011
1 people found
this helpful
I have been letting my property in York through Letters of Distinction for about 5 years now. During this time I have very rarely had to deal with anything in relation to my property. L of D manage everything for me and I don't have to bother with a thing which is exactly how I want it. I have had back to back tenants with no empty periods. I have had no problems with any damage to the property. I am informed of any major issues that need dealing with in a professional and timely manner as ...
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Was this helpful? Yes
Sep 03,2011
Minithumbup
By:
Sep 03,2011
1 people found
this helpful
I would highly recommend Letters of Distinction to anybody considering renting their property. They have been managing our York property for over 2 years now and have never missed a beat. Nothing is too much trouble and indeed they have gone the extra mile. They were recommended to us by friends, who have been delighted with the service given....
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Was this helpful? Yes
Aug 17,2011
Minithumbup
By:
Aug 17,2011
2 people found
this helpful
As a landlord, I have dealt with Letters of Distinction for almost 2 years now and found the quality of their work outstanding! By profession I am a chartered Surveyor and I also have a small portfolio of residential properties in a few different cities/towns throughout the UK, and given the aforementioned and my knowledge of the industry, one way or another I am used to being distinctly unimpressed with estate agents. However in this case they have always exceeded expectations and I can honest...
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Was this helpful? Yes
Aug 17,2011
Minithumbup
By:
Aug 17,2011
1 people found
this helpful
We live in Spain and have used Richard and his team since 2007 they are superb, best agents we have ever had....
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Was this helpful? Yes
Aug 17,2011
Minithumbup
By:
Aug 17,2011
1 people found
this helpful
I own properties all over the country managed by various letting agents. I can honestly say that Letters of Distinction are the best letting agents i have ever come across in terms of efficiency, communication and service. Would highly recommend them to any landlord or tenant....
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Was this helpful? Yes
Aug 17,2011
Minithumbup
By:
Aug 17,2011
1 people found
this helpful
We have used Letters of Distinction for 5 years and have been extremely happy with the cost effective service they provide. We met Scott Littlefair personally 5 years ago before signing up and have had an excellent relationship with him ever since, and despite not having met the other staff, they all exhibit similar positive proactive characteristics. Communication is excellent and timely, new tenants have been found very quickly with virtually no void periods. Regular inspections and feedback ...
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Was this helpful? Yes
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Sophie  - upload your photo Sophie
3 reviews

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6 reviews

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Sophie Lewis - upload your photo Sophie Lewis
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Rebecca Lofthouse - upload your photo Rebecca Lofthouse
8 reviews

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9 reviews

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Francesca McCarthy - upload your photo Francesca McCarthy
12 reviews

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Duncan Campbell - upload your photo Duncan Campbell
3 reviews

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2 reviews

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1 reviews

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2 reviews

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Firm Address

169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539

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