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    Sarah Jones
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    Karen Holmes
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    Carly Harlin
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    Philippa Randle
We are a new independent company based in the heart of town with a different attitude - this is our business, and we believe in providing excellent customer service to both landlords and tenants. We f Read full description...We are a new independent company based in the heart of town with a different attitude - this is our business, and we believe in providing excellent customer service to both landlords and tenants. We focus on the letting and management of property in Basingstoke and the surrounding villages.
 
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Properties for rent
Jan 06,2015
Minithumbup
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Jan 06,2015
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I have known Karen, Carly and Philippa for the last 8 years. I have rented a property through them and now as a landlord I use their service to find new customers. Extremely efficient, kind, polite and professionals. I will never look for anyone else. Their service is second to none. They are always open to give you the best suggestions and help you in any situations. I would recommend them to anyone. The properties they advertise are extremely good, clean and tidy. I cannot say enough on how go...
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Dec 21,2014
Minithumbup
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Dec 21,2014
0 people found
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Karen, Carly and Philippa form the team at Let's Rent. If you prefer a personal service where your requirements are really listened to. speak to this agent first. I've been a client for almost 10 years and still recommending this agent to anyone I come across who has or needs a property. Fair charges and fair play for both tenant and landlord. The staff always go beyond the call of duty and are helpful without prejudice....
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Comment on agent fees
Fair prices for tenant and Landlord. No extra\'s added on and fees discussed upfront. Nothing hidden.
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Dec 19,2014
Minithumbup
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Dec 19,2014
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We have been using Let's Rent for about 8 years and they are currently managing two properties for us. They have always provided an excellent, personal service, which is fair to both landlords and tenants. Our properties have always been rented out quickly, with very few empty periods between tenants. Any maintenance issues have been handled really swiftly and at a reasonable cost....
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Comment on agent fees
Fees are very competitive.
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Dec 17,2014
Minithumbup
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Dec 17,2014
0 people found
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We have now been tenants with Lets Rent for over three years and they are without a doubt the best tenancy agency we have used, The staff are friendly and approachable, and are quick to respond to any action or query. On more than one occasion we have had to contact them with an urgent issue and they have got back to us about it the same day. The vast majority of the time, any issue we have had has been sorted within the week, and any non-urgent issues are followed up as soon as they have time i...
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Comment on agent fees
The fees for this agency are very reasonable compared to some that we have encountered in the past, and present far better value than most as the staff do a fantastic job.
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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Lets Rent started to manage properties for me a few years ago and as the opportunity to switch sites to them has arisen I have given them more to do. They are the only agent I have used which balances the needs of the landlord and tenant correctly. If things need doing at the properties they tell me and organise the work well. If the tenants are not being straight, they tell them and look after my interests. I would recommend Lets Rent to landlords with no hesitation....
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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Lets Rent are extremely professional in all aspect of the letting process. They are very good at communicating any issues that arise, and also in resolving any issues through their nominated maintenance partners. I also let a flat in Weymouth and the service standards that I have experienced with 2 other companies there cannot match the level of service that Karen and her team provide.....
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Comment on agent fees
12 % Management fees.
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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I have rented my property using Lets Rent Property Management for the last seven years or so and could not recommend a better company. Having many properties managed by many different companies, Lets Rent are by far leaps and bounds above the rest. I am promptly informed if there is a problem, the problem is then dealt with efficiently, I get periodic statuses about my property when the checks are conducted and finally payment is always on time. I could not be a better advocate for them. Tha...
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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My husband and I have been using Let's Rent Property Management in Basingstoke for over 7 years now to manage our flat. We have been extremely pleased with all the work they have done for us, which has always been completed in an efficient and effective manner. As a result of their work, the flat has always been let and the tenants kept happy, so an extremely good property investment for us. We always find that they have gone above and beyond what is expected of them as a property management ...
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Comment on agent fees
Very competitive
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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I can not begin to express how pleased I am with Lets Rent. They run a couple of properties for me and my experience has been nothing but positive. They do everything for me, fully managed in every way, meaning that I do not have to focus my attention on these properties. If something needs doing, they will do it, cost effectively and quickly. If it is a larger job, then they will get multiple quotes from reliable tradespeople and offer the options to me. I have hardly lost any rent days in...
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Dec 15,2014
Minithumbup
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Dec 15,2014
0 people found
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Great people to work with, very professional service, great communication. Been using their services for years and will continue for years to come......
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Dec 15,2014
Minithumbup
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Dec 15,2014
0 people found
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Phillippa was very approachable and extremely helpful. All my queries were answered within a 24 hour time period and nothing was too much trouble. All the stages of the rental were fully explained which was great as this was my first time renting. All viewings I requested were either promptly arranged or I was advised ant issues. Philippa was always on time for any appointments. I was new to the Basingstoke area and Philippa was even helpful enough to recommend various amenities too me. My...
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Dec 15,2014
Minithumbup
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Dec 15,2014
0 people found
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Nice people. Very professional service, always swift response. Been using their services for around two years....
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Dec 11,2014
Minithumbup
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Dec 11,2014
0 people found
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Lets Rent property Management Basingstoke provide us with an excellent service. Their attention to detail ensures that as Landlords we have very little to worry about in that they handle all the admin, rent collection etc with total professionalism. Another bonus for us is that they liaise continuously with the tenant to ensure everything is correct and there quarterly inspections are very thorough and informative...
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Comment on agent fees
Very competitive
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Dec 11,2014
Minithumbup
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Dec 11,2014
0 people found
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I've been renting through various agencies for the past 10 years and I can quite honestly say Lets Rent are by far the most professional and personable outfit that I've dealt with. From our initial inquiry right through to moving in and even check out was a smooth transitional process, all paperwork and referencing was completed quicker than elsewhere. Admin fees are very competitive and you wouldn't find any cheaper for the quality of service. Their best quality is how personable they are...
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Dec 11,2014
Minithumbup
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Dec 11,2014
0 people found
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I have been a tenant with Lets Rent for 4 and half years and can not fault them at all. I had an awful experience with a previous company and the way they made me feel. Lets rent are the opposite and offer me a brilliant service. Problems that have needed fixing over the years such as heating, electrical and plumbing etc they have dealt with very promptly. My first year with them I had a problem with the heating and this was in freezing conditions, and that same evening they arrived with emergen...
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Comment on agent fees
Fees are what I would expect to pay.
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Dec 10,2014
Minithumbup
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Dec 10,2014
0 people found
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The Team at Lets rent were very friendly, professional and polite in dealing with my search for a property to rent in the Basingstoke area. They dealt with all my queries and concerns very promptly and found me accommodation to suit my needs. Any problems I encountered during my tenancy where promptly and professionally dealt with and I felt very valued as a customer. I would highly recommend Lets Rent Ltd for your next move....
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Dec 04,2014
Minithumbup
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Dec 04,2014
0 people found
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Lets rent are great cheerful busy good communication and get things done I give them top marks 7 years they looked after my 2 flats till they sold Excellent...
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Comment on agent fees
Really Karen and the team were always good to communicate with
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Mar 06,2013
Minithumbdown
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Mar 06,2013
3 people found
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The agent Karen I dealt with was very unpleasant and rude. I called on a Sunday as all the lights in the house were not working, because the fuse blew. This was during the winter days were in got dark at 16:30 - 17:00. I rang them at 14:00. Karen answered the emergency line and shouted at me on the phone saying it was a Sunday and there was nothing she could do. I was very polite to her and stated that I can not be in a dark house with no lights. She ended up calling someone out (after much enco...
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What agent could do to change your mind?
My general experience with Lets Rent in Basingstoke was not good. They try and charge you crazy amounts after moving out for check out fees and cleaning fees that are not necessary. I had only been in the property for 6months and the property was not in a great condition when i moved in. They are not very flexible in negotiation. Overall I would not recommend this agency
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May 12,2011
Minithumbdown
By:
May 12,2011
2 people found
this helpful
When I moved to Basingstoke from Ipswich in 2009, I rented property through them. As I was new to UK, wasn't aware of the property renting process. Initially these guys charged me 258 GBP administration fees, 90 GBP check in fees plus VAT. After 8 months, when we left the house, they charged 90 GBP check out fees + VAT (which is paid by landlord generally) and 190 GBP for cleaning the house. Now I have been staying in Basingstoke for two and half years, and rented another property after that at ...
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Jan 11,2011
Minithumbdown
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Jan 11,2011
2 people found
this helpful
We have been looking online for a property and there seemed to be an awful lot that seemed to fit our requirements so I called up to find out about them and was given a really bad reception. I was promptly told they didnt have any at all and the phone was pretty much slammed down on me. Terrible customer service which has totally put me off ever using them. Take these properties off the net if they are no longer on the market and save us a phone call!...
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Awards won by Lets Rent Property Management

Individual Branch Awards

Basingstoke, RG21 7DZ

Firm rankings



Office 1
Office 2 14 Winchester Street, Basingstoke RG21 7DZ
(13)
Office 2
1 - 2 14 Winchester Street, Basingstoke RG21 7DZ
(7)

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